Customer Reviews for U-Haul Moving & Storage of 48 & Vine

Évaluation :

5

Overall, being the second experience with U-haul, it was good.

Évaluation :

3

I didn't receive an email about my pick up location being changed and didn't find out until I got to the original location. When I arrived at the correct location, the truck was not located where it said it was supposed to be and I had to walk through the whole lot and look at every truck to find it.

Évaluation :

5

Polite and quick!

Évaluation :

3

Have the gas tank atleast at half. The u-haul that I drove today was on a 1/4 of a tank that was fine but it had no get up and go to it. After putting in gas it accelerated a lot better.

Évaluation :

5

No comments.

Évaluation :

4

The vehicle was ready to go when I arrived the counter person was polite and professional. I was in and out in a very short time and return was even easier.

Évaluation :

5

There was a billing discrepency with the additional days for the truck. I called Uhual who then transferred me to dispatch. I told them I needed the trucks for another few days as my home was not ready. They told me they would charge the card on file for the additional days at $20/day. They did not charge it through and I paid $40/day instead. Locations were fine. Uhual corporate did NOT follow through on what they said they would do.

Évaluation :

4

There was a billing discrepency with the additional days for the truck. I called Uhual who then transferred me to dispatch. I told them I needed the trucks for another few days as my home was not ready. They told me they would charge the card on file for the additional days at $20/day. They did not charge it through and I paid $40/day instead. Locations were fine. Uhual corporate did NOT follow through on what they said they would do.

Évaluation :

2

Rats all over the place. Overheard door was not working.

Évaluation :

3

I needed to extend my rental agreement and it was nearly impossible to get anyone on the phone and worse yet my profile online didn't show any agreement for me to extend. Terrible experience from that front.

Évaluation :

2

Shouldn't be charged for mileage if using in town but I do agree with gas should be filled to where when you pick it up at.

Évaluation :

5

Staff were enduring very hot and humid temperatures and still helped with a smile.

Évaluation :

4

Attendant wanted to finish a learning project at the computer before helping me. So I waited 5 minutes or so till this person decided they couldn't figure out their learning project so quickly. I could have been in the road a little faster instead of waiting. When I do yearly studies with tests or have something to correct on new systems I am learning and did something wrong. Their are certain times I can do these tasks or corrections. Serving customers would be something that came first. On down times is where learning and tests world be done.

Évaluation :

5

Good service. Was in and out in just a few minutes. Super easy and cheap.

Évaluation :

5

The truck had defects that were not charged against me. Breanna Extra time to move out, on their Grace & Patience. Closer on Friday 10 June {unknown} The remaining staff are also congenial to the customers, Thank You everyone, nice job Breanna wrangling the troops, keep up the good work. Darrell Pavey

Évaluation :

5

Breanna Falk, GM and her team at this location have gone above and beyond to ensure a great customer experience. Clean facility, clean vehicles, and outstanding customer service has made this location my prime location for rentals in the area.

Évaluation :

5

This location has provided prompt and courteous customer service and overall would recommend this location without hesitation.

Évaluation :

1

Being honest with your customers and lying about how much gas in it and mileage because they don't tell you to take pictures upon returning the truck with all Information. I will never use this company again

Évaluation :

4

I had asked the customer service representative if there was a lock attached to the truck door, and he said yes. So I was a bit confused when there was in fact not one built into the vehicle, but it was not a major concern as I had my own padlock.

Évaluation :

3

We were just there for like 30 seconds to drop off the key so I don't really have much to say about the drop off location.

Évaluation :

5

I tried calling this location several times but call was never answered locally. I also was not told returning trailer early would not get refund on time.

Évaluation :

3

Ordered a 26 foot van. Did not have a ramp. Unacceptable.

Évaluation :

5

Nothing, the store was clean, the service was quick and helpful. I always rent from U-Haul and will continue to!

Évaluation :

1

I would like to file a formal complaint with management about staff at the 48th and Vine Street location in Lincoln Nebraska I came in to inquire about renting one of your U-Haul trucks last week what upon entering the store the staff was rude and dismissive one word answers saying no no no was very unhappy to be here Was extremely rude to a little old lady that was in front of me The atmosphere in which U-Haul was being represented that afternoon was completely unprofessional disrespectful and inappropriate I asked what the two male employees names that we're being extremely rude/hostile they would not give them to me: another employee female that was working said one of the names of the individuals was named Anton I eventually had to leave the store and go rent my U-Haul truck which they said they did not have from another U-Haul location and go back to that location to get the truck Because they did have the truck today said they did not have: The two male employees continued to be rude/hostile! I felt unconformable dropping the truck off back at that location And was charged $100 extra dollars for it! Im not very happy about that! If you would like to give me a call to the further discuss what happened my number is 402-617-2296 I am the owner of General exterior construction company I know how hard it is to find good help But on the same hand I know what it takes to promote a company and when employees act rude unprofessional like this something has to be done about it!!! Merci

Évaluation :

5

You guys were great! Five minutes tops, and I was on my way!

Évaluation :

4

I had a tow dolly and the guy walked away and I had no idea how to hook it up, Fortunately a woman came over and explained it to me.

Évaluation :

5

You all make rental happen for getting the job done no stress

Évaluation :

3

Figure out an easy way to measure that gas refilling. Like maybe a specific amount for the mileage put on or something. Not sure, but I put way more gas than I needed into it.

Évaluation :

5

This regards the U-Haul Mobile App - not the location I visited: The check-in experience on the App sucks, in my opinion. The "Verification" steps could and should be offered to the customer in advance, not while they are already standing in the parking lot (Especially the reference/work/passport verification - If I KNEW you wanted a picture of it in advance I'd have brought it with me, or uploaded it ahead of time). Then, half of the pictures I took refused to upload. No real pattern to which screens let me upload and which would not, it was totally random. I expected the Mobile Check In to be quicker than talking to a person at the counter, but in total it took me 20 MINUTES to complete the check-in process, at which point...... I had to go inside to get the key from the counter anyways. In retrospect I wish I had done a standard counter check-in, because it has always been easy and fast to do it face-to-face. I like mobile apps in general, I am pro-making things self-serve when it makes sense, but in this case - the execution of it is lacking. Needs refinement. I would not use Mobile Check In again.

Évaluation :

5

Excellent service. Expeditious check out.

Évaluation :

5

Clean out the cupholders (there were fingernails in them) and make sure the ordered equipment is in the truck. I had ordered a dolly, but when I got to my apartment it was not in the back of the truck. I told an employee about it when I went to drop it off and they said they'd take it off but didn't do anything about it (which i found odd because I was having to pay already through the website). Lastly, the gas situation for a mobile pick up is bad. There was nowhere to mark the fuel level before so i had to trust that i wouldn't be charged extra when i dropped it off. I drove 28,5 miles and put $11 in gas into the U-Haul before bringing it back, but was still charges $3 for gas as if i hadn't. Not sure what that's all about.

Évaluation :

2

I was overcharged for trailer rental by one day ... trailer was dropped night before due date ... could you correct? john jensen

Évaluation :

5

All around from calling reservations and the person who answered to the person who called me back. The folks at the rental area. The Guy who checked us back in Yesterday. AMAZING!!!!! You all are Amazing ☺

Évaluation :

3

We weren't notified it had to get returned to the same location for returns.

Évaluation :

3

I would have liked a little help or guidance with loading my car onto the transporter

Évaluation :

5

Always great customer service every time I go to this location. One of the best in town.

Évaluation :

3

Better documents on mileage and gas in before you take and when you return ! Miles on sheet said one thing and hoop in truck and 4 miles difference already! Gas stated full and I was to fill and took $20 for 13 miles ? So wasn't completely full n to start !

Évaluation :

5

Not a thing, excellent service

Évaluation :

1

The truck's steering badly needed servicing. When my son brought the truck back he was treated very rudely. One employee was standing drinking water and finally came and asked my son if he needed help. Tony told him he was returning a truck. Without saying a word the employee walked away from the counter area and into the garage. When he finally came back he completed the check in and tossed the receipt on the counter. By this time my son was irritated and told him to have a good f...g day. The employee called him a name as my son left. Now my son shouldn't have used the f word but the employees were rude and there is no excuse to call a customer a name. None! Very unprofessional to say the least. I won't be using this store again and not sure if I will ever rent from UHaul again.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

I had trouble with the website so was not able to use it. I went inside to the office and they were very helpful.

Évaluation :

1

I feel it should be made clean at pick up that being late results in an entire extra day being charged.

Évaluation :

3

Dog Hair on the seats. Looked like it was never vacuumed after the previous renter.

Évaluation :

5

I really appreciate the efforts made by the employees at this location to provide me with a rental pickup! Great people and super helpful. Thanks so much!

Évaluation :

5

Better instructions on what to do with additional equipment when returning vehicle after hours.

Évaluation :

3

No direction as to equipment review and reporting issues. Basically, "heres the keys, its out front". Vehicle was very dirty on the outside. Fuel amount noted on contract was inaccurate.

Évaluation :

5

Equipment well maintained and the staff is both courteous and helpful during the rental process.

Évaluation :

5

Nothing. Great experience.

Évaluation :

3

I had two items. Auto hauler and truck. The staff was nice letting me drop off trailer before truck but since seperate contracts I don't know why they didn't check that in right away. Also why I didn't get receipts for 18hrs and 36hrs. Then I went back on Sunday to ask a question about the receipts because calling the number listed redirected to national hotline, So I get there at 455p and they are supposed to close at 5p and the door is already locked. I was very anxious about not having the items checked in right away and not having a receipt.

Évaluation :

5

Aucun

Évaluation :

4

The floor was a bit dirty. I didn't mind but it made me nervous when I had to take photos checking in that I would be accused of the dirt. Taking before pictures might help.

Évaluation :

4

Like I said in the last comments section, was promised $50 for the troubles earlier in the day. Went 3 miles over and was billed for it. The truck wasn't swept when I received it and had other peoples soda bottles and masks laying inside.

Évaluation :

4

Make sure the website and app works

Évaluation :

5

The front desk people were very friendly and quick

Évaluation :

4

The app needs to be fixed. It wouldn't allow a lic to be uploaded. While it was "clean" it was dusty inside

Évaluation :

5

The right fender was all bent up, but I did not see it until I got to my location. It didn't affect the operation though.

Évaluation :

5

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Évaluation :

1

I still have not received an emailed receipt like they said, but they had no problem charging $80+ instead of $50 like they were supposed to. Cant even get a real person on the damn phone when trying to call and find out why, so now I have to drive clear across town in after work rush hour just to go find out what the deal is. BS if you ask me

Évaluation :

5

The employees were friendly and worked quickly to serve me.

Évaluation :

5

Nothing they did great got me in and out very quickly

Évaluation :

4

It would be nice to get a final bill with the charges. I think what I paid over the deposit was high. It was more than double.

Évaluation :

1

Storage had mice !! Rat droppings made nest in our clothes !! Would never recommend uhaul storage!! U haul truck on point !! Very good service!!

Évaluation :

1

There was never an account I was able to access in my name even though they confirmed that they created one, there were rats and feces everywhere in our storage unit and we had to throw half of our stuff out. When I told this to them they could care less and showed no emotion. And when I told them our drop off location for our rented trailer, they wrote down a completely different address in a different town. They were not helpful or friendly. It was so obvious that they were high every time I came into the store. I Strongly recommend drug testing and a considerable amount of employee training, or just get a completely new set of employees all together.

Évaluation :

3

I usually have to wait a long time to be helped. Not enough staff. Getting someone to answer the phone is even harder. I have seen staff answer the phone and then put it on hold for very long times. They are helpful when they get to you. Very expensive. I would not use you again in the future.

Évaluation :

5

Friendly competent staff. The staff was eager to help me, and very knowledgeable. The whole experience was a good experience.

Évaluation :

5

Staff are great and efficient in getting your rental logged in and out in a timely manner. Units are clean and good value for the money as well as good selection from small to large. I have used this location consistently and have never been disappointed. Keep up the great service. :)

Évaluation :

5

Consistent in providing excellent value for the dollar. Customer service above average if not excellent. Prompt and accurate in how the staff handle setting your rentals and it's always a pleasure to work with staff at this location

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Outstanding staff with quality customer service.

Évaluation :

1

Homeless people in several units, the gate was up alot, the walk door was broke allowing access. Lots of broken glass in the lanes between units.

Évaluation :

4

This location, 48th and Vine, has always accommodated my storage needs. They always make it right. Merci 

Évaluation :

5

very professional very helpful

Évaluation :

5

Very helpful on rates and adjusting to my need

Évaluation :

5

The truck was clean and drove well. Staff were very patient and explained the process very well. 1 month free storage with truck rental was a great deal. I was greeted by staff upon truck return, I just had to get In my car and leave.

Évaluation :

5

Facility is what it is advertised and employees and managers were always helpful and friendly.

Évaluation :

5

Simply the best.

Évaluation :

5

Everyone was helpful and friendly. Plan on using in the future!

Évaluation :

4

Management, staff and facility were great. I've had no issues and would gladly recommended to others. Merci.

Évaluation :

5

the lady that helped me was great at her job

Évaluation :

5

The staff was super helpful and accommodating. This was truly appreciated after a big move and hours of driving.

Évaluation :

5

Staff was very helpful, answered all my questions and was a great help.

Évaluation :

5

I was very pleased and satisfied with the level of service, communication, friendly staff, and ease throughout the entire process. I will definitely recommend and would use Uhaul again. Merci!

Évaluation :

5

Consistent A+ Service and Facility

Évaluation :

5

Customer service was excellent. Helpful and courteous and friendly. Je les recommande chaudement.

Évaluation :

3

The first facility that I picked the truck up in Chicago Illinois I just dropped the truck off and the keys and the gentleman just ran out for a few seconds okay when I got the truck dolly that I request and we had the few of the truck

Évaluation :

5

Briana (Store Manager) and staff got out of their way to accommodate and help make my move efficient and orderly. Thank you, Keith.

Évaluation :

5

We always come back to 48th & Vine cause we are pleased with everything at this facility!Well Done 👍 Thanks for the service UHaul!!

Évaluation :

5

Outstanding customer service and staff. Cost effective option and good value for the money.

Évaluation :

5

Very helpful associates.

Évaluation :

4

The store staff was helpful and flexible. I will definitely consider for my next move. Merci.

Évaluation :

5

Great value and exceptional customer service.

Évaluation :

4

Unit contained some junk and a lot of dirt.

Évaluation :

5

These people have dealt with several moving & storage needs for me & my family. They are friendly & professional. I think they genuinely care about their customers & their needs. Not just doing a job. I would recommend them to anyone.

Évaluation :

5

Always outstanding customer service.

Évaluation :

3

Was told I was supposed to get a free month since I rented a u-haul moving van also. But did not get it nor have I received any information regarding it. Was told by the associate behind the counter when I picked up my rental van.

Évaluation :

1

Although the facility was clean and the storage unit availability was there for us to use, the staff was the epitome of poor customer service. They had no respect for people, but only cared about the business at hand. They treated us as products rather than people which was rather inhuman and demoralizing.

Évaluation :

5

Always like renting from you!

Évaluation :

5

Great customer service!

Évaluation :

5

You got the truck already. You tired and still have to unload and return the truck. 1st month might be free. Don't be dumb.! Get the unit! Your welcome Thanks uhaul

Évaluation :

4

It's good overall!

Évaluation :

4

The only issue I didn't like was that I couldn't call and talk to someone local. When I called a local number, it directed me to the call center and I was on hold for a long time. Overall though it was a pleasant experience and the staff at 48th and Vine were great to work with!

Évaluation :

5

The manager Jason is great. Overall great service.

Évaluation :

5

It really easy to get help and very friendly

Évaluation :

1

Only providing good ratings as I don't want to impact anyone's performance rating. The U-Haul truck wasn't available, yet many were sitting in the same spot before I left and returned. The unit wasn't cleaned out, needed to swipe and clean out before putting my product into the storage unit. No one in the location was wearing a mask, yet the city still hasn't adjusted the mask mandate. How does a customer feel when we don't know the status of everyone working at the location? No one offered an apology for the unit not being available and seemed to blame me for the issue of having two rental units reserved.

Évaluation :

5

The staff were particularly easy to work with and made sure I knew how to get to my storage unit, etc. The unit itself was clean. Very satisfied with my experience.

Évaluation :

5

Helpfully staff, quick in and out service.

Évaluation :

5

Great employees very helpfull

Évaluation :

5

Aiden was wonderful! He made the whole stressful process of moving so much easier. He was so polite and helpful. He took the time to answer my questions. He went above and beyond for which I truly appreciate him!!!

Évaluation :

5

Great value and great staff.

Évaluation :

4

Very nice and helpful.... Made sure I wouldn't have any problems.

Évaluation :

5

Appreciate the free 1 month storage. Staff was very friendly and cooperative. Great service

Évaluation :

4

Good place to get especially when it is last minute moving solutions .... thanks!

Évaluation :

5

No negatives. My items were always secured. Merci!

Évaluation :

5

Helpful staff and great location.

Évaluation :

5

Always exceptional customer service.

Évaluation :

5

Excellent customer service!!!!!

Évaluation :

5

Love the workers ☺️ very friendly n happy. We will always if needed use this facility. Thank you U-Haul

Évaluation :

5

Thank you Jason!

Évaluation :

5

Love my experience n the staff is wonderful n helpful. Always smiling keep up the good work

Évaluation :

5

Great experience. Would use again.

Évaluation :

5

Thank you for the storage you offered me during my move it really helped me BIG!

Évaluation :

5

They staff were very helpful and entertaining (lol) excellent crew. I've always use U-Haul. Thank you for your help and service.

Évaluation :

5

Premier location and staff. Consistently meets the customers request with professional, prompt, and courteous attitudes and service.

Évaluation :

5

Outstanding customer service and staff are always professional. Simply the Best!

Évaluation :

2

You guys stoleeverythaing I had and threwit away saying because the door was with out a lock thin charged me with it and I couldent afford the bill you confinckated every thaing I own my son had left a pile while cleaningand thay told him we were evicted from there gave like a week was a lie thin he was going threw it went and sat in his truck saw a guy walk by went to the storage door had a lock on it he went up and told office that that guy locked him out and thay said he was a big guy I would have to talk to him and I went back to the unit the next day and I saw my stuff sitting out side the trash thin I went to the unit it was completely empty I got a few important thaing and won't in side and thay told me it was abanded because it didn't have a lock on it and I said I explained what my son told me that thay locked it and he couldent get it then thay take lock off and steal my stuff thay wanted and throw away the rest we argued where in you rule book says that I have to have a lock on the door or you guys Rob the person I had a few thousand worth of stuff there I would like to see the pictures of the place you did take pictures before locking and thin stealing my stuff and thin kept charging me for unit so I couldent afford it and got my other unit so every thang I own is gone

Évaluation :

5

Great help at this location

Évaluation :

5

Great customer service The manager is very understanding I would recommend this facility to anyone.

Évaluation :

5

Great service at this location. Always professional and expedient.

Évaluation :

5

Very accommodating and friendly

Évaluation :

5

I completely sweep the unit

Évaluation :

5

Truck only cost $38 in total for a local move in 24 hours, and they gave me a storage unit for free for one month.

Évaluation :

4

Very helpful and polite

Évaluation :

4

The white kids you have working for you need a spanking. Their 'tudes need a readjustment. The one black dude was more helpful disconnecting my trailer but when he needed help, he couldn't find it.

Évaluation :

5

Appreciated the free month's rent.

Évaluation :

5

Great service thank you

Évaluation :

5

Spent a lot on the moving truck....... 48th and vine hooked it up with a free first months rent for the storage!! Can say that was a great break when you're moving from Oregon to Nebraska;)

Évaluation :

5

They are very helpful

Évaluation :

3

I thought U-Haul was getting expensive so I moved out.

Évaluation :

5

Everyone was so helpful and polite. What a great company, and group of employees. I was stressed and not sure what I was doing and everyone I interacted with was great. Merci.

Évaluation :

5

Everyone was always so pleasant and the facility always very secure and clean

Évaluation :

5

Staff very professional, helpful and friendly

Évaluation :

4

There is a problem with the online account management. I tried to update my credit card information. Each time, it appeared to accept the change, then I would get a late payment notice + $15 late fee.

Évaluation :