Excellent service.
Mark KingCustomer Reviews for U-Haul Moving & Storage of Abington
Testimonials From Recent Customers
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The Abington Massachusetts location is great, I will travel out of my way to rent there. The customer service is spot on & the equipment is always in great shape!
Pete UmileThank you for making the moving experience a positive one!
Mary Beth OBRIENThis UHAUL is very clean n well kept n everyone I’ve been in contact there in person or on the phone with are very polite, friendly n knowledgeable!
Sally DodgeThe service was friendly.
MICHAEL MAZESCustomer service was beyond expectations
George CardozaRented a car trailer. One of the straps didn't work, all tattered the pulley for the strap rusted solid. How do use a pipe to tighten it up other than that not bad for the people there are very friendly and nice. If I got stopped by the DOT defined that you would've gotten, you could've gotten 10 car trailers
Daniel CallahanGreat customer service especially Dawn and Jenn
Jim LoobyDon’t change a thing all quick and easy
william whiteDriver side door was hard to close
Tim KelleherNice customer service. Thanks
WAYNE MOLINARIFast, accurate service. Friendly people.
Jeffrey WilliamsI'm a regular. The young men who work at the desk are always so friendly and helpful. The only thing I would suggest is clean the snow/ice off the trucks customers will be taking. The last time I rented I had to sit in the parking lot for a while waiting for the ice/snow to melt off the windshield.
Donna StrangisDoors need adjusting..closing and opening very hard as the doors are not aligned and they are dropped ..need to pull or slam doors to close .
Hugh FuentesQuick and easy.
Keri Hanson | Online Move InTruck needs to be pulled off the road due to braking issues.
erik newcombIf I ever need storage in the future, I will surely come back. I have been very satisfied with my tenure here at this facility.
BRENDAN CONNORS | Expérience généraleThe staff was very nice and helpful, and he was also very friendly. The place was well maintained and cleaned. I would recommend to my friends and families.. You guys don't have to change or fix anything, there's nothing to change or improve.
Maria DasilvaNo customer service . Walked in and waited while woman chatted with co worker . Customer gets their own truck from a marked lane . When I get to the lane not The truck I rented . I walk back to explain . Then a gentleman got the correct truck . I am in customer service industry. Sad
Dorothy CoakleyMy experience was very positive, and the gentleman at the front desk was kind, helpful and friendly.
JOSE MORELLEverything thing went really good. Excellent service à la clientèle
Pamela BistanyThe staff was very helpful and accommodated my change in equipment with ease.
Donald ApruzzeseLong wait times and had a reservation for the truck to be ready at 9 am and arrived at 10 am. There was no truck ready and had to wait a while while the woman had to check in a truck to give us.
Nicholas FisherMy experience with this location was very pleasant, I never had an issue with anybody!
Robert MiszkinThe customer service representative at the location was rude , he couldn't answer any questions about the rental and seamed very bothered about doing his job . Every answer out of his mouth was "I don't know what to tell you" and instead of asking a more competent person he just got rude . I ordered the rental on line 20 minutes prior to getting the truck and it was a different price at the store. I had questions about the hold down systems in the truck but he couldn't tell me what they were or offered to show me but tried to sell me different ones, how do we know what to buy if you don't know what you need?
Stephen AcornClean, Friendly, Fast, and answered all my questions.
Lora Gillisto many text and emails
Steven RyanWe rented through the website and found the process very easy. The staff was friendly. Our big complaint though is that van window seal on the drivers side ( I believe) is missing or broken. When we went on the highway it was so loud I had to crack the window and my wife was freezing.
David ChipmanU-Haul staff was friendly and helpful whenever I had questions
Danielle E HernandezGreat service, good job.
Ronald WalshAwesome service. Very nice people. This is going to be our go to for all our rental needs.
John NortonThe storage area was clean and neat. The staff are friendly and very helpful with finding the right size and location for my storage needs. I appreciate the fact you do not advertise at a low rate then jack up the price once you move in. This happened to me at another storage place I rented. wished I moved my belongings in sooner. Merci.
susan loiurio | Expérience généraleEquipment was clean, however, the starter died and I could not use the truck for 4 hours until a tech repaired it on-site. This significantly delayed my business
johnthan roseRented a van last minute and the staff was great! Very helpful, thorough and quick too. Je les recommande fortement.
Millie RochonThanks for the kind & safe storage for my family
Nadia Fernandes | Expérience généraleGreat process, nice and convenient.
robert lorizioWas told there was only 2 maybe 3 stairs to storage locker when there was actually 11 stairs was not convenient due to medical issues for my husband did explain that and they said no problem but it was
Ruth Drake | Expérience généraleGreat staff, helpful and knowledgeable
Robert SagerianShowed up to get a hitch installed on my appointment and materials were not there. Waited around and got no phone calls telling me when it was going to be rescheduled which resulted in me having to reach out to uhaul multiple times to try to pull information. Vehicle finally made it into the shop and waited from 11am until an hour before close without any word of the progress on my vehicle so had to call again to find out the car had been done for hours. Had to change my work schedule around and drive to uhaul multiple times to get the job finished. The man behind the counter was very apologetic and did the best he could do with the tools he was provided. Not to happy with the experience as I am a return customer and have always taken care of uhauls vehicles.
DONN BERRYThe gentleman at the front desk was extremely helpful and deserves a big raise!! Thank you!!
Alan WinklerExcellent service from the office staff to the delivery driver
Donna DensonI was very satisfied with the people I engaged with and the service. Je les recommande fortement.
donald champagneThe spainsh guy there was wonderful along with the staff. I will definitely return. Merci
Nancy Hernandez | Expérience généraleScam they are charging me fuel and miles I did not use.
david gernInstalled hitch at drop off. Wasn't scheduled until the following day. Employee was friendly and informative.
Janet MccarthyI wish they went over my options of other drop off locations.
JOHN DENTINOThe staff there were friendly and knowledge. Got me squared away in no time. Excellent service à la clientèle. The van was…excellent. I remember, pardon me, the boxy death traps that fall victim to over passes on storrow drive every September. The van is amazing. Turning radius was better than my car. Xm radio was a bonus. The whole experience was surprisingly excellent
Blake DeeneySmooth move in, thank you!
Jason BouckThey gave me a truck that wouldn't start and then when we switched trucks, they didn't tell me the gas mileage (the previous one was half a tank). When I brought the truck back, they charged me for gas even though he didn't tell me what it started at. I am very disappointed
Rhiannon HamiltonEli is very professional and easy to deal with. Thank you for your exceptional customer service. Happy Holidays!
Gerald BallelosThe staff here are really great and the vehicles are always clean. This is my preferred U-Haul location.
SEAN ANDERSONMy experience was excellent and I’ve already referred UHaul to other people
Kathleen DuddyThe staff person at this U-Haul location was very helpful and friendly. The cargo van I rented was new, clean and great on fuel costs. Will definitely return and highly recommend this location to friends and family.
SEAN ANDERSONEverything was very good except it is a bit expensive and to many fees. Other than that we are satisfied.
Albana GrabockaVery professional
Peter ChrisomCustomer service was outstanding!
Jim LoobyExcellent service à la clientèle
Garvel JosephRoberto was the best. He went above and beyond. It seems very busy there because Samantha was overwhelmed by the magnitude of customers that came all at once around lunchtime.
edward dongaEnsure that the equipment is sufficiently maintained so that it does not fail during a rental.
Steven MilosavljevicSometimes on weekends the doors were locked when they were supposed to be open. Several times I made trips with items to put in my unit and couldn't get into the building. So that was un acceptable but other wise it was good .
David Dow | Expérience généraleOnly problem was told that it had a few stairs ( two or three) but when got there it was eleven my husband has a back injury and stairs bothers him so I did the stairs and he packed most of it
Ruth Drake | Premières impressionsWe got there and our orginal unit had been been 'snatched'. Didn't think that could happen with a company so big. The employees at the building set us up with a different unit that was more expensive. It's completely appalling and we are rethinking our business with you.
John Nolan | Online Move InFire management for failing to do her JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
appletree reality | Expérience généraleThe staff was very helpful with helping me locate the right storage to meet my needs.
susan loiurio | Premières impressionsI wish there was more room to turn around in vehicle
Steven Vivona | Premières impressionsVery neat and affordable rate
friday osabuohien | Expérience généraleMy only complaint would be paying for a full month rent but only being in the locker for 10 days in the last month.
Jennifer Pyne | Expérience généraleEvery time I've spoken with the associates here they're always friendly and helpful. Also, maybe I only went on the days they're on, but also a little AC or something the the storage units would be nice. Whenever I went to my unit it wasn't so hot that I would complain but it was enough that I'd try to get out quickly.
Autumn Corbett | Expérience généraleVery happy with the whole process. Thank you.
Susan Penney | Online Move InI'm very impressed with this facility as well as the management. They always answer the phone and they are very courteous especially the manager Jenn is extremely helpful and fair
RENEE STRONG | Expérience généraleAlthough everything looked clean and nice and everyone in the office was great and all the units had traps for my they were still mouse droppings on the floor of both my units so the mice are still getting in and that has to do with the outside to get in so some buddy has to get a new exterminator. Merci
Kimberly Brayton | Expérience généraleI was dropping off a truck after my move. Unfortunately my couch works not for in my new apartment. I was panicking. Told the gentleman I had a couch in the back..... Asked if he could help me out with a small storage unit for it until I can figure out what to do. He was awesome. Haber me the smallest and cheapest price. All worked out. My stomachache instantly went away. Merci.
Tamara Silvia | Premières impressionsThere are numerous options for self storage facilities, so customer service can, and does, make a difference. The staff was helpful and friendly when I first rented the space, and the same when I was leaving. Some storage facilities act like they are doing the customer a big favor when renting a space, the Uhaul staff was not like that. Thank you, John Lovendale.
John Lovendale | Expérience généraleExceptionally clean and climate controlled
Tom saccoash | Expérience généralePlace is huge and plenty of options. The only issue is the check in process. That takes way too long. Usually only one employee checking customers in. Other than that, I do recommend this place.
JONATHAN FOX | Premières impressionsI always had a problem with the card to enter and exit. It mostly did not work so when I opened my unit the alarm would go off, and again when I locked it up. Very annoying. If the card is not working right you cannot get in after business hours or Sundays as the doors do not open automatically.
kathy nichols | Expérience généraleI was assisted by David at the Abington location. He was totally professional and helpful in accommodating all of my needs. Thank you Dave!
Robert Miszkin | Premières impressionsDavid was a great help.
Ronda Cohen | Expérience généraleI have NEVER experienced a WORST CUSTOMER SERVICE experience in my entire life. I have been storing a small motorcycle for the past month at the Abington Uhaul Storage location. Today, when returning my motorcycle after a ride, as I have done at least 5+ times in the past month, myself and my 4 month pregnant Girlfriend were confronted extremely aggressively by a lady who said that she was the Manager of this Abington location. She had purple hair and little to no teeth. She would not give me her name because she knew she was TERRIBLY WRONG. She started off by saying "you have a couple bikes?" to which I responded "Yes I have one motorcycle?". She immediately raised her voice, and began to verbally attack me and my pregnant Girlfriend about storing a motorcycle, saying that "it was illegal, and that I needed to remove the motorcycle immediately, otherwise she was going to call the police and have me arrested". At this point, I asked if she was the Manager, to which she told me yes. I knew that she wasn't the GM, because his name is Dave Post and he was there when I rented to unit originally. After telling her I rented the unit from the GM, she then took back her statement and said she was the Assistant Manager. To put this into perspective, when I rented the unit originally, Dave Post - THE GM - was there during the process. I made it very clear that it was for personal storage which would include a motorcycle. There was no issue whatsoever from the GM and the team there that day. Uhaul allows motorcycle storage which I also confirmed with their Corporate team after this situation. Not only was this attack the rudest and most aggressive way to come at a customer, it was ALL FOR NOTHING!!!!! At this point, she continued to ask what unit was mine, so I proceeded to show her myself. I showed her that the motorcycle was stored (sit perfectly in the unit, clean, no issues, etc.) and there was nothing wrong with this. She continued to say that this was illegal, that I had to remove it immediately, and that she was going to call the police to have me arrested. At this point, I am fuming and told her to please get out of my face and that I would gladly remove all of my property and never rent here again. I requested her business card, to which she said I was NOT allowed in the office. I then asked for her name, to which she again would NOT provide it. She started to call another employee on a phone saying that she had a "terrible customer here" and "to keep his finger on the panic button" LOL. I then got in my car to transport items out of the storage unit (because frankly I DON'T WANT TO RENT FROM SOMEONE SO BLANTANTLY RUDE AND AGGRESSIVE), and as I was driving away she started screaming "5MPH, 5MPH, 5MPH" (I was going about 2MPH lol) and she was calling the other employee on the phone screaming "HIT THE PANIC BUTTON" (Can you believe this?!!!!). During this time, my PREGNANT GIRLFRIEND was standing next to the storage unit, in which the Assistant GM continue to attack her screaming she was going to have me arrested, the cops were on their way, the motorcycle storage was illegal, among several outwardly and extremely aggressive claims that were incorrect. This caused significant stress on my girlfriend which in turn can affect our unborn child - ALL FOR ABSOLUTELY NOTHING!!!!! I got my items and motorcycle out of that storage unit as fast as I could so she would leave us alone. I HIGHLY, HIGHLY SUGGEST NEVER USING THIS UHAUL LOCATION TO RENT ANYTHING!!! The outright worst customer service experience of my entire life. This lady verbally attacked me and my family with a claim that was PROVED INCORRECT BY THEIR CORPORATE OFFICE (filed complaint to their corporate team, and they were ABSOLUTELY ASTONISHED by how we were treated). The worst Uhaul location I have ever used in my life, and again the worst customer service I have ever dealt with. THEIR ASSISTANT GM NEEDS TO BE FIRED AND SHOULD NEVER HAVE A JOB IN CUSTOMER SERVICE FOR THE REST OF HER LIFE!!!!
GARRETT GALE | Expérience généraleEverything was perfect up until closing out our unit. The lady yesterday afternoon was rude unprofessipnal and very condescending. The gentleman who ended up helping was extremely nice and helpful
Jenny Mcmaster | Expérience généraleEveryone I spoke with was great, my entire storage stay there. Besides the man I spoke with to make sure my account got closed out properly. I wasn't on site for the move and he was not at all friendly. More annoyed with my call but other than him. Everyone else was great and the storage space was clean and well lit. Merci
MONIQUE ROSS | Expérience généraleThe only reason I wasn't satisfied with U-HAUL was because most of my items got ruined. So that's why I wouldn't refer my family or friends to rent from U-Haul.
Christina Cadet | Expérience généraleMerci.
Jessica Perrault | Online Move InVery friendly and accommodating. Also easy help on the website extending my move and securing another storage unit when needed. Merci
JESSICA PERRAULT | Premières impressionsThe staff was always friendly and helpful. Only one issue, tried to access unit after office was closed but well before access hours and couldn't get in. Called a couple of numbers posted but couldn't help me.
ANN MADDEN | Expérience généraleDavid was very helpful and the U-Box to storage unit move could not have gone smoother. U-Haul and David made a CA-Mass move super easy!
Kajetan Marek | Premières impressionsEverything was perfect for
sherita rogers | Expérience généraleFriendly and helpful staff answered questions cheerfully.
John Lovendale | Online Move InMy negative rating is a reflection of my opinion of U-Haul as a company, not necessarily the employees at this particular facility, although I question the ability of some of them to follow simple procedures. In July 2022 I went into the office to make the final payment for my unit and to notify staff that I was emptying the unit and canceling the rental. Over the last several months I've received countless voicemail messages, emails and physical mailings notifying me that I'm delinquent on rental payments and the contents of the unit will be auctioned off. These correspondences have continued even after a fall was made to clear this up, which I was assured had happened. I wish I could see the looks on the faces of those auctioning off the "contents" of this unit, as all it contains is empty space. If this situation ever comes up as a black mark on my credit report, you can be assured that I will take legal action against U-Haul. I would suggest that you get better control of your employees and train them better so that you don't end up auctioning off more empty units.
jeff botelho | Expérience généraleOne of the staff hangs off on me. By asking explanation to which I was charged extra, and I called several times they refuse to pick up the phone when they finally pick up and they hanging it off again. I was not mean to them or uses slang to them. That a a bad experience thanks.
Marie Guillaume | Expérience généraleSatisfied with the storage bin. However I came back on Sunday to see if I could use a dolly for the day to carryout boxes which were quite heavy from my apt to my car but the carriage I was using broke and I wanted to see if I could borrow a dolly for the day and would pay for it the next day when I returned it. I even offered to give them a check as a hold but they said they couldn't help me out even though I am female doing this entire move on my own. Was somewhat disappointed as they are getting a monthly payment for the time that I have the unit.
Patricia Paulo | Premières impressionsThe person at the desk was very helpful and nice. The unit i rented was not what I thought I was getting. Didn't see til I paid and went to look. It is ADA I wanted regular 5x10. He did offer to upgrade me but I didn't need bigger unit.
ANN MADDEN | Premières impressionsVery well run! Very clean! The best one I've ever rented
DANIEL DIMARZIO | Expérience généraleno elevator or 2 wheelers !!! Impossible to get property up or down to the unit! Promised the fee would not increase but it did 2x
Dianne Carchedi | Expérience généraleDavid was friendly knowledgeable and helpful.
ANN MAZZOLI | Expérience généraleVery good. You tried to raise my monthly rate 3x when I had a contract, that wasn't good.
cort szafarz | Expérience généraleGreat service and very clean units thanks.......
thomas mabine | Premières impressionsDavid was very helpful and friendly.
ANN MAZZOLI | Premières impressionsEverything was good except my monthly rate seemed to go up in price every few months so not too happy about that
Shawn Davis | Premières impressionsWe had a great experience with Uhaul in Abington! The facility was always clean and bright. The carts provided were super helpful. The staff was always willing to help with any issues with billing or the unit. I would definitely recommend them!
Jessica Cluett | Expérience généraleDavid was friendly and knowledgeable and it was an easy transaction
Dana McGivney | Premières impressionsI was disappointed in the fact that I reserved a 5x10x10 and when I got there they told me that there was none available. Not sure why you offer to reserve storage units and then you give them to someone else that doesn't have one. I ended up with a 5x4x7 which is smaller.
Cynthia Thomas | Premières impressionsStaff and Mr Post were courteous and helpful. It was a nice to greeted with upbeat employees. Definitely will use this facility again. Transactions are smooth and the property is spotless. Thank you Dave and staff
Deborah Slonina | Expérience généraleGreat job 👍 thank you 😊 bb
RONALD WALSH | Expérience généraleThrew out the last 23 years the Abington Uhaul facility regardless of changes in life! Moving and storage has been a landing home always. When I arrive I'm always assured me and my belongings will make it threw.
John Miller | Expérience généraleFor the most part staff were friendly and helpful. But there was a particular day where a staff member (fm) was very condescending and rude for no reason.
Indira Mendez | Expérience généraleThe facility was always clean and well lit and I always felt safe there. The person who helped me clean out my unit yesterday, TWICE said to me how nice the facility was.
Edward Brayton | Expérience généraleI would use them again and highly recommend them.
Alexander Zale | Expérience généraleThere were no elevators and my unit is on the second floor. This was not communicates to me, and there were signs in the building stating there were elevators. But there was nothing. And we were storing a deceased relative's belongings which included a very heavy couch and mechanical beds. The man who was working was quite rude, too.
Katherine Coon | Online Move InGreat service. My only complaint was I moved out 2 days after prepaying for month, and when I called they said I still had to pay for the entire month.
Doreen Dolan | Expérience généraleMolly was absolutely amazing, and made the experience easy and stress free!
Emma Parrish | Premières impressionsThe staff was great and explained everything to me
Joseph Dooley | Premières impressionsThe staff was so nice I am so grateful they were patient and understood my needs and they gave me the best option and they made me feel so comfortable. The staff at the front desk all three were courteous and professional and they showed me so much love I will be a customer for life.
Derek Galvin | Premières impressionsGreat Help. Customer service was Great. Thank you
RONALD WALSH | Premières impressionsThis is not a complaint for the Abington location, but more for the U-Haul process. Why allow people to make a storage reservation when it doesn't guarantee anything. The employees at U-Haul helped me solve the issue, but U-Hauls website and customer service made me believe I had secured a storage unit. It did not even mention in the email that it's was just a request and not a guaranteed spot. That's unacceptable
Hannah Chambers | Premières impressionsWe especially appreciated how clean it was and dry.. no humidity or odors present.
joan Davenport | Expérience généraleEveryone there was so friendly and helpful. Facility was very clean
Mary Yount | Expérience généraleSuper staff very courtesy Restroom Super clean
james phelan | Expérience généraleI had to put gas in the truck when i picked it up. Was a bit inconvenient having to make an extra stop in the beggining of my the trip from your lot.
TAMARA SILVIA | Expérience généraleThe guys working were nice and chill.
Autumn Corbett | Premières impressionsPaul was amazing! He was professional, knowledgeable and beyond kind as our situation for a storage unit was a dire need. Compassion for our time of difficultly made the experience outstanding.
Tammy Lawler | Premières impressionsPaul from the Abington store was AMAZING. He was so unbelievably amazing and made our move process go smooth by staying in contact with us and making arrangements for storage unit availability. I strongly recommend using UHAUL in Abington
PATRICIA GRACIANO | Premières impressionsExtremely helpful staff! Thank you!
Karen mccarthy | Premières impressionsThe access cards were troublesome & the double check in & check out was confusing & at Times trying to find help wasn't easy
James Keenan | Expérience généraleYou would not help me get into my unit 5 months ago but you will cut the lock to sell my stuff
Charlotte Landry | Expérience généraleI only wish you had a facility near where we moved. We would definitely continue to use U-haul storage if it was available in Plymouth, Ma. Your prices are reasonable compare to competitors but your amenities far exceed them.
Joyce Haapaoja | Expérience généraleI was very disappointed that I did not receive a pro-rated refund for the days that I had already paid for when I cancelled my account.
ORIANNE GREENE | Expérience généraleI been a client for many years and never had a problem with renting storage-trucks. Staff is friendly and helpful. I will recommend U-Haul 100 %.
doris Vasquez | Expérience généraleThanks for everything
Nadia Fernandes | Premières impressionsMy 11/25/21 move in experience was excellent! My attempted 11/24 experience was extremely frustrating! When I got to the unit I had previously reserved there was still a lock on it. Then I was told there were no other units that size; yet, that same night I was able to reserve a unit online and go in the next day and complete the move in process.
Sharon Peterson | Premières impressionsMerci.
Melice Brienzi | Premières impressionsAll three of the employees including the manager went above and beyond to help me find the perfect size unit I needed. They all were very nice and professional..
Kimberly Lee | Premières impressionsNot enough fground level units and no elevators makes storage in upper units much more difficult. Climate control is essential for winter storage here so options are few.
James Maclellan | Premières impressionsI was told to remove my property without being contacted. I was never called and never emailed. I had the number changed in the system twice and was still told the number was the same. It was inconvenient for me since I live in another state and had to figure it out and cost me a lot out of pocket to move.
Sara Brandao | Expérience généraleThe facility has storage options that involve the customer climbing a ladder for access this is silly, unsafe and not clearly explained in the website. The staff was very helpful but extremely slow to the point of annoyance. This was after I had pre registered online to save time. Staff advised me to get a certain type of lock but then did not have any in stock for purchase I had to buy a lesser lock and hope my things are safe. This experience led me to think the staff is poorly trained which is sad because training your staff is the easiest thing to do to avoid a bad customer experience
AMY WINSTON | Premières impressionsBarbara did an excellent job today as well as the trainees Amber working to provide excellent service,as well as all the employees at your store,thank you for a great experience.
JOHN ROTHWELL | Expérience généraleAlways a problem paying monthly charges.
john reed | Expérience généraleManagement is very unprofessional.
john duprey | Expérience généraleI have never been able to make my swipe card work. Therefore, every time I unlocked my storage unit, alarms sounded. I reported this issue to the office in at least 3 occasions but still, the alarms kept sounding.
kathleen burzycki | Expérience généraleWe were a paying customer since the place opened. We were given 30 days notice to leave because UHaul wanted to use the space for other priorities. I didn't have any where else to store my vehicle. After talking to a woman in the office trying to see if there was anything that could be done, any other space on the property I could move to or if she had any suggestions of what to do or where to go, I pretty much got the cold shoulder and was told to vacate. She could have cared less. This place just doesn't care about good paying customers. I'll never do business with this facility for any storage or moving needs again.
jason howard | Expérience généraleHelpful and knowledgeable staff, easy access to facilities
Alexander Serra | Premières impressionsThe unit was locked and dirty but one of the employee did a good job cleaning it up
Helmer Silva | Online Move InPhil was extremely Accommodating and informative.
Lisa Humphreys | Premières impressionsI love this storage facility. Everything has always been clean, it's well lit and felt safe when I was there at night, and the loading area is convenient. Never had an issue with pests, water damage, or temp changes in the facility. Fully recommend to anyone looking for storage.
Jessica Young | Expérience généraleGreat place and people. Myles and Eddie very nice guys did a great job
elvis bega | Expérience généraleI rented a storage unit as well as a truck on two occasions. Facility is great. Easy accessibility and very secure. Employees are very friendly and helpful. Excellent service à la clientèle. I will definitely use this facility again.
Dennis O'Brien | Expérience généraleVery poor local management still getting pass do amounts billed to me all though have moved out your company needs new manager
Richard Smith | Expérience généraleThe staff at the front wasn't very friendly and I felt like I was bothering her. I had never secured a storage unit before so I wasn't aware of the ins and outs and details of what comes into renting a place. I received bits and pieces of information and it was a bit frustrating. The manager was very helpful and I felt more comfortable asking him for help because he was more welcoming.
FRANCINE COLEMAN | Premières impressionsOffice staff was professional and respectful. I was pretty confused with the process before coming in but he was extremely patient and helpful.
Keryn Barton | Premières impressionsEveryone was so friendly and helpful. Was glad to see a cleaning person while I was there
Mary Yount | Premières impressionsI miss it already
BRIAN MUELLO | Expérience généraleA Elevator would be nice to be able to use.
Jonathan Choquette | Premières impressionsPlace was very clean could NEVER get anyone on the phone very frustrating
Shaique Leonard | Expérience généraleI have been a customer for over 2 years and pay automatically by credit card. My credit card got hacked and I brought over the new one which was added to my account, but old one was not deleted. Auto payment was declined on old card, so I was charged a late fee. Again, came to office and the desk staff deleted hacked card, it then accidentally deleted my account so had to set up a new one. I then paid for the month , but then got another late fee notice. In the meantime , every day I get 2 emails from you asking me to say why I left and how did I like being a new customer. Please train the staff to do a complete transaction when this occurs as this whole situation has left a bad taste in my mouth.
diane monaghan | Premières impressionsEdward McCarthy was a great help. This was my first experience with the company. I showed up early for the truck rental and Edward took good care of me. When I returned with a full truck, Edward once again walk me through the storage locker. Excellent service à la clientèle. I will be back for another truck rental soon. Thanks again Edward!
Dennis O'Brien | Premières impressionsExcellent customer service
Odesty Martinez | Premières impressionsExcellent service à la clientèle
Francisco Rivera | Expérience généralePerson behind the desk was not wearing a mask even though I was right up at the counter and the other employee wasn't covering his nose. The maskless one was also walking around in the storage area with no mask. Not very considerate during a pandemic. I had never used storage here before and had to ask over and over how I got to the storage unit.
Brian Calhoun | Online Move InWhen I got to the storage unit at our end destination they did not have the unit I RESERVED and I had to pay more because they only had a bigger option that would be able to fit all our things.the smaller option was not suitable. I am not happy with that at all because we are paying over $70 more for a storage unit then we planned
Brooke Troup | Premières impressionsVery pleasant experience
Francisco Rivera | Premières impressionsThank you very much for the great service you have provided. I always recommend Uhaul for service as well as storage.
Catherine Savage | Expérience généraleGood customer service. Always able to help me w questions or service. Made moving a little less stressful!
Alyssa Cribben | Expérience généraleWhat a mess. The alarm went off when I open ed the door. My card did not work. And so on
Charlotte Landry | Premières impressionsI wasn't given clear instructions on how to enter the building so we set alarms off by mistake and they weren't shut off right away. We were impressed that the facility had alarms, a covered loading dock, carts, cameras, drinking fountains and bathrooms! We were disappointed that there wasn't an elevator or item lift for the upstairs units.
Jessica Cluett | Online Move InWe were sent to the unit only to find a plastic tie holding it closed. When calling the Abington number, an out-of-state person finally answered and told me to go to the office. I was in the office for more than 5 minutes calling out for someone, but it was completely empty. I called again and got someone from Arizona, who said they must be helping someone elsewhere. I took a pair of scissors from the workstation and went to cut the tie. Also, the mattress cart was too small for our mattress (most are now more than 8 inches thick), and the loading area was literally a sheet of ice.
Alyssa Pennini | Premières impressionsThe customer service was excellent and the place was clean and clearly well maintained. The reason for the 3 star rating is because we got a 10x10x8 unit and there is a big I-beam toward the back right of the unit making it impossible for us to organize the unit the way we intended and not giving us the full amount of space we are paying for.
Michaelia Campagna | Premières impressionsI would rate this as "excellent" or "above average" if not for the fact that I was unable to confirm my reservation on Tuesday or Wednesday for my Thursday move-in. The two people I was able to connect with (by phone) just transferred me elsewhere; one also said she would have her manager call me since she couldn't find the reservation. The manager never called. There was no problem when I arrived with my movers yesterday, and the clerk was helpful and professional - but I had some extra anxiety over those two days that I didn't need in the midst of moving from one state to another.
Mary Jo Curtis | Premières impressionsAwesome service great facility
Gregg Jenner | Premières impressionsWe have been doing business in the Abington until since sept 2020. I cannot express the experience in just one word. Friendly convenient and reasonably price related to surrounding storage facilities.
jeanne cole | Premières impressionsI was impressed as to how clean it was.
Timothy Cullinan | Online Move InWill rate more after using
William E Plant Sr. | Premières impressionsFacility looks new and clean, access was easy.
Michael Sullivan | Premières impressionsLoved that there was a donation box there on the property...I have already recommended U-Haul to several people...
PAMELA ZAMAGNI | Premières impressionsVery very friendly and courteous!
carol whitley | Premières impressionsVery good
Carmen Guevara | Expérience généraleThe lady who checked me in was extremely helpful and didn't try to sell me a bigger unit. She was so so nice and professional.
Kimberly Lee | Premières impressionsBest storage place and situation I've ever had. Thanks for running a smooth ship, Joe. Much appreciated.
Stephen Puccia | Expérience généraleMove in was great! I want to compliment you on the workers actually in the storage facility itself, they are very helpful and very pleasant!
Suzanne Irons | Premières impressionsEverything I needed for a short term storage, at a reasonable price. Merci
Bruce Cornell | Expérience généraleVery clean and appears to be a safe place Front staff people were very friendly
Mary DeFazio | Premières impressionsVery helpful staff, manager especially
Trevor Nadile | Premières impressionsJoe was extremely helpful funny nice. Place is spotless
Christine DeSimone | Premières impressionsMy experience during check out when I picked my items up from storage July 14, 2020 was awesome; however, when I checked in back in June 2020 it was horrible. The staff person, Sue, (I think) was rude, unhelpful and disrespectful. The worse customer service I've ever had. That is why I wouldn't recommend this site.
TARSHA BRADSHAW | Expérience généraleJoe The manager very helpful and Fair . He’s also overall a nice, pleasant man to do business with!
Michael Connolly | Expérience généraleFantastic service and facility
ken thaxter | Premières impressionsGreat facility
JEFFREY OLIVEIRA | Premières impressionsThe woman at the counter was horrible. She took forever to even acknowledge that I was there at the counter even though there was no other customers in the store. When she did decide to ring me up she gave me wrong information about the storage unit. First, my access card didn't work, then she sent me to the wrong building, then when I got to the correct building she had given me the wrong storage unit number, then when I went back to her she tried to blame me instead just admitting that she made a mistake when she wrote the unit number. I had to go to the desk 4 times for help just to get into the unit. At that point I felt like she intentionally was misleading me. I will NEVER us this Uhaul again and I've already advised my friends not too. This was horrible
TARSHA BRADSHAW | Premières impressionsI greatly appreciate that I was always pleasantly and kindly helped by all staff. Leadership models a great attitude and I always felt safe. As an elderly woman, I was assisted with items to my car to save me time, etc. The units I rented were near loading area and had ne stairs. As I need, where elevators are limited. I have told several family and friends that your packing products and boxes are the BEST for many uses besides, obviously, moving or storage. U,haul and its commitment to moving g needs has made my challenging and potentially emotional season of selling and buying and relocating for a late in life big move a MUCH more enjoyable period. With gratitude, I applaud you all!
Roberta Moran-Letvinchuk | Expérience généraleEverything went great. The staff is very helpful and very good mannered, always right there offering best advice and help.
Judith Anderson | Expérience généraleThey were good
alex cardelli | Expérience généraleThe staff was great an extremely helpful!
Derrick Washington | Expérience généraleJD handled my transaction , he was excellent in all regards and very friendly, I think he was the manager but I'm not sure. Thank you Sir !
Dave Chipman | Premières impressionsClean Facility and staff was very helpful especially JD .
mark saraf | Expérience généraleThank you for your clean and excellent service. Very satisfied.
Alene Mckenzie | Expérience généraleWonderful manager and staff, clean and secure facility. What more can you ask for? I would definitely recommend this location to anyone needing storage space.
Jennifer Gutsche | Expérience généraleStorage are a little pricey but its convenient and large enough . Also the drive up to your storage was a plus made it easy for us to unload the truck. Customer service is good as well.
lorette milien | Premières impressionsEveryone was helpful.
Eileen Siamonelli | Expérience généraleVery easy operation, nice people
robert donoghue | Premières impressionsVery clean & customer service was excellent. Would def recommend.
Michael Reis | Expérience généralefantastic experience, from the help at the desk to the cleanliness and ease of storage facility to drop off of truck
Michael Rugnetta | Premières impressionsThis is one of the best run and professional storage facilities I have ever worked with. I can not recommend this place enough.
Michael Piantoni | Expérience généraleVery accomodating
Kevin Lampron | Expérience généraleNo complaints, excellent staff. The only reason I switched facilities was the cost of the unit.
Eugena Sogren | Expérience généraleThe staff at U-Haul in Abington are fantastic. They are very pleasant to deal with and are very helpful. The store and storage area are very clean.
Christine Jones | Premières impressionsI had an excellent experience storing my rv here. The facility as well as staff were always helpful. I may have gotten rid of my rv but do and will continue renting the trucks from here. Merci
JOHN IOVEN | Expérience généraleFriendly and knowledgeable
Doris Tabb | Premières impressionsJd was amazing. Super helpful answered all my questions
Julie Glavin | Premières impressionsGreat service from manager Shady and the woman cleaning out the truck. Front desk service could use improvement. A large, well-lit, clean facility. My stuff feels safe and secure and in good hands.
Jennifer Gutsche | Premières impressionsI needed a storage unit for nearly 2 years, very easy experience. Loading dock area was always available, covered area for rainy days. Thanks to the Abington crew for a job well done.
richard little | Expérience généraleEasy breezy experience to rent and return a vehicle. Upon returning the van I decided to rent a storage unit and moved in the same day. The gentleman with the beard was very helpful.
Liana Bryant | Premières impressionsJD and Megan are AWESOME!!!!!
Stephen Scott | Premières impressionsAlways friendly and an awesome experience with the people from 872!!!
Mark Lucreziano | Premières impressionsAll in all my experience at the facility was great. Everyone was very helpful. It would be great if you could set up a system for first right of refusal as stalls become available for current rente
EVAN PAPAGEORG | Expérience généraleVery friendly, helpful and knowledgeable... I had called multiple times with "dumb questions" before I arrived and I was still made to feel very comfortable. Great service and would highly recommend.
Laura Hunt | Premières impressionsYes you have a well setup clean facility. Your staff has always been professional and extremely nice. I cannot recall the young lady that assisted me last evening. She was great !!
Michael Donahue | Expérience généraleThe staff there are awesome
Joseph Williams | Expérience généraleI would recommend U-Haul to anyone in transition of moving,and needed to store some things in that process. 👍👍👍
james cordon | Premières impressionsCouldn't ask for better.
ronald santosucci | Expérience généraleJD was super awesome!
Krystal Poelcher | Premières impressionsHighly recommend!!! Awesome staff!!!
Mark Lucreziano | Expérience généraleWe are very happy with the facility.
lance schuttauf | Expérience généraleGreat professional service
Tim Coleman | Premières impressionsStaff was great to work with friendly and helpful, would go back any time
Scott Fowler | Expérience généraleGreat Customer Service, very fast, friendly and convenient
jamie keegan | Premières impressionsJ D helped me select a unit answered a lot of questions. He treated me like family. It was very appreciated. My experience was wonderful
donald bennett | Premières impressionsCustomer service man Jonathan, was very professional, and attentive.
ronald santosucci | Premières impressionsAucun
Alishia Eastwick | Premières impressionsThe gentleman who helped us was very helpful with setting up the truck and storage unit. Showed us how everything worked. If I need another truck to rent I will definitely return to this location.
Donna Sharp | Premières impressionsGreat, friendly and professional service. I m so happy I feel all my belongs are kept safe for a reasonable affordable price.
luiz pereira | Premières impressionsGreat facility.
John Ebersole | Expérience généraleI had a wonderful experience there, thru moving several different storage units, truck rentals, and working with multiple members of the staff. This is the best Uhaul facility I have worked with.
Katie Govoni | Expérience généraleExcellent communication & helpful friendly service
elizabeth Saville | Premières impressionsShould have a military discount.
John Ebersole | Premières impressionsGreat place to go for storage the peaple that work there are pleasant and make things easy to get done
Greg Katapodis | Expérience généraleJonathan was amazing.
Annemarie Kulikowski | RéservationI would highly recommend using this Uhaul facility to store your household items. Rental prices seemed much less than other places. Very convenient access to my storage unit.
Michael Walsh | Expérience généraleI could not have asked for a better experience. The young lady (blonde) Got a cart filled it with everything that I needed as I was on crutches. Help me load the car. I even got a storage unit !
Robin Quinonez | RéservationVery helpfui
Edward Doyle | RéservationGreat service!!!
Za Townsend | Expérience généralethat was an excellent service and will recommanded U Hall to my friends thanks!!!!
Frantz Mangura | Expérience généraleIncredibly friendly, helpful and accommodating staff!!!!!!!
Reed Silverstein | Expérience généraleAbington had a problem with the computer system. So when the computer system is down they have no way to enter unit or verify rental. threatened to call police--so I canceled 3 month rental
janice novicki | Expérience généralecalled for time to gain access to Ubox. When arrived not located or pulled. Arranged to have trailer for ubox next day. Arrived, not on trailer another wait time. Ubox put on backwards, couldn't ope
Martin Rosen | Expérience généralerented a ubox, brought on time, picked it up early when i requested it. and in pouring rain, so my experience was great. ty
john conte | Expérience généraleI rented U-boxes for 3 mo. The delivery & pickup at the end of the paid month.was on time,the boxes were clean & worked well. I am still being charged & cannot get anyone on the phone. Not good!
MARK LUBBERS | Expérience généraleStaff complained about taking the trailer off the truck
Kevin Conley | RéservationGreat staff
Katie Govoni | Expérience généraleStaff complained about disconnecting auto transport trailer . Said customers are supposed to take it off the truck
Kevin Conley | RéservationPlace is very secure and clean and Roy and his moving crew were excellent,I highly recommend them
William Bryant | RéservationVery disappointed with service, being billed for things, pick up and delivery was wereblate, miscommunication.
Patrick OKane | Expérience généraleI used U boxes. The service was excellent.
Dianne MacDonald | Expérience généraleI didn't go to the facility. On the phone the lady carefully discussed Appropriate size, cost and schedlue. I was satisfied with me whole experience.
Paul Wetzel | Expérience généraleDrove 40 min with my RV to get a spot which it can’t fit in.
Ben Ginsburg | RéservationAlarm went off alot
Bruce Brennan | Expérience généralenone at this time
Richard Cusick | Expérience généraleEveryone at UHaul Hyannis was very helpful and courteous. A special shout out to Hector of Abington UHaul. Hector went above and beyond with his UBox program. Saved $1000's in moving expenses.
Celest Howe | Expérience généraleStaffs are very helpful and coorparative and facility very clean and secured.
Arthur Almeda | Expérience généraleThe Abington UHAUL was an unbelievable customer experience. I had delays with moving and they were flexible and every single employee was beyond helpful. I would use again and recommend to everyone.
Jenna Wells | Expérience généraleGreat storage facility Would recommend to friends/family. The only downside was no elevator to 2nd fl but since we rented a 1st fl unit we were fine, but if a 1st fl unit wasn't available elsewhere.
marguerite gauthier | Expérience généraleThought it was a bit pricey but that is the only negative. I recommend Abington uhaul.
Sean Dowling | Expérience généraleNo comment.
james andersen | Expérience générale