Évaluations des clients U-Haul Moving & Storage of Akron

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Akron

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ROMY P. le

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Le client n'a pas laissé de commentaire.

BRUCE H. le

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Fast, courteous service.

Mary F. le

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When I showed up for my truck and appliance dolly, the dollies were all gone. They sent me to a nearby location For one and removed the $10 charge from my bill. This was great customer service.

James H. le

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Le client n'a pas laissé de commentaire.

Paul P. le

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The entire process was quick and easy

Mindy M. le

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Clean the inside of the windshield on the truck. It was very dirty.

doris F. le

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Staff and Equipment were great ! Retuning the truck was not the online process would not pick up my location for the return. That’s was a nightmare location was on on my phone and it did not work for me. Spent 45 minutes chatting with representatives that were helpful. All this because I missed the store closing by 5 minutes.

Ed T. le

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Over the top service.

Terri O. le

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don't charge when someone goes just 1 mile over..silly. no ramp on 10' trucks. ?

Sridhar D. le

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I had rented for one day, but was charged for 2 days. But finally it got adjusted without any issues. This could have been handled better.

Randy H. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

Kevin Edward B. le

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Le client n'a pas laissé de commentaire.

carla V. le

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The V Odom staff work's with every customer to give them the best prices & service possible! Chris & staff thank you! C. Valencia

Pamela V. le

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Le client n'a pas laissé de commentaire.

Cy M. le

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Clerks were very helpful and professional. This was my first time renting a trailer and it went much better than expected. I will not hesitate to use this location again when needed.

DARRON T. le

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Le client n'a pas laissé de commentaire.

DeShon P. le

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After having to go to numerous locations, because my reservation was not at the one, that I reserved it, I had to listen to this staff complain. They complained about there being numerous reservations on the truck, and that shouldn't be happening. The truck was brought back 6 hours early and with extra gas, and was charged $36 for gas, $20 for bringing it after hours, even though they were open when it was brought back, and it said on the form it wasn't brought back until 7am, when it was due a 10pm the night before. It was brought back at 5pm on the first night. But because we did not use the mobile app to check it back in, they didn't until the next day. And since we didn't have a picture showing the extra gas we were charged. We drove the truck 48 miles, we put $15 in the gas tank, and they said that it was low 9 more gallons. U-Haul is a money grab. And we will not use them again.

Robert M. le

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Le client n'a pas laissé de commentaire.

Melissa B. le

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This location was a disaster. It was like it was all 3 employees first day.

Andrew P. le

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Le client n'a pas laissé de commentaire.

William C. le

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Place was a circus when I got there. Got there when it opened, said the internet was down so they had us waiting for a bit, not a big deal. They just pointed to the lot with 50 trucks and said your truck is in the middle somewhere. Got it finally after checking about 10 trucks and realized the gas was lower than when they gave it to me. Took a picture instead of going back in the line of 20 customers. Turned it back in with the same fuel they gave me and they basically yelled at me for not coming back in. Told me they were charging me for the difference and that I could call the manager if I wanted tomorrow. Its only $9 but it is crazy to think you would blame the customer and charge me.

Jim K. le

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Le client n'a pas laissé de commentaire.

Cheri S. le

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Le client n'a pas laissé de commentaire.

Theresa K. le

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Le client n'a pas laissé de commentaire.

Christine S. le

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Make sure the trucks runs good

JOSEPH B. le

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Le client n'a pas laissé de commentaire.

Stanley Y. le

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Le client n'a pas laissé de commentaire.

Charles T. le

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Easy access but slow checkout unless do online

Jerrie M. le

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Keep doing what you are doing, it was very exceptional customer service, thank you

Dave T. le

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Will be glad when construction is over. Nice people made in and out easy.

JOYCE D. le

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The Attendant had to run my card three times and told me my card was declined. I knew there was more than enough money to cover the cost in my account. Upon my insurance he ran it a fourth time and it went through. Also, I had to get a utility dolly, the attendant got the dolly for me and never attempted to help me out it in my car because I forgot it the first time and had to go back.

Mary W. le

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Had to wait a couple minutes until clerk would acknowledge me as she was too busy with a personal conversation with co workers. After I received the key I was told the truck was out by road but no idea how to identify it. Fortunately some mechanics were getting back from lunch and showed me the truck number on the contract and where to find it on the truck. I inspected the truck and took pictures of the existing damage. Walked back into the office to have damage documented, she was no help. The clerk next to her told me there were pictures in the text that was sent to me but I could not access so he sent them again, I still could not access. I was told the damage was documented but how was I to know what was documented and what wasn't. Finally the 2nd person who was actually trying to help me told the 1st clerk to walk out with me and make sure all the existing damage was indeed documented. Frustrating

CHRISTOPHER G. le

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Lines can become long

Harold K. le

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I was not please to pickup the trailer across town since ever larger U-Haul location within a half mile from my house.

Bruce H. le

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Le client n'a pas laissé de commentaire.

David C. le

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Le client n'a pas laissé de commentaire.

DEBBIE E. le

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Great place

CATHLEEN B. le

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Friendly knowledgeable staff. Storage unit clean and temperature control was a plus

LINCEDA S. le

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The staff at this facility is the best, polite, knowledgeable, efficient. I cannot say enough good things about them. Give them all raises/promotions/bonuses.

VICKI M. le

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Horrible Customer Service and really no help from staff at all.

DIEDRE N. le

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Great customer service experience. Thank you

CHRISTOPHER G. le

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Need more service agents as it is a stressful time for all. Team did well considering circumstances

CHARLES K. le

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During the short period of time that I rented from Uhaul, it was absolutely amazing and convenient. Staff were always accommodating, and I will definitely recommend them for storage services.

KANDI S. le

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Staff is always available to assist, very helpful and patient. Thank you!

Briana V. le

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Couldn't have had a better experience at this location. Used for storage and returning a van. Everything was quick, professional, and overall wonderful customer service. Would definitely use again!

CHRISTINA F. le

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Perfect in every way!!!

JACK M. le

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So far so good

DUANE J. le

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Great job very helpful uhaul team good customer service

SHANNON S. le

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I moved out of my storage unit 20 days early after paying for rent and I was told that U-haul does not pro rate the unit and offer a refund for the unused time. I will not be returning as a customer.

DAVID H. le

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Great staff-excellent service-very customer focused!

John B. le

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Clean and friendly.

Lois J. le

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The services was horrible i reserved a unit 3 weeks in advance. Day of I was told that the size i reserved was not available. Although i showed confirmation number for my reservation. The staff was ru

DAMON O. le

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I was very happy with my storage unit. The facility was safe and secure, and anytime I had a problem the staff took care of it immediately. I would most definitely comeback.

Keith R. le

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Friendly and courtest staff!!!! Thank you!!!

VANZI W. le

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No problems to report.

aNGELE W. le

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Great customer service

VANETTA A. le

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Not satisfied with the service and unprofessional management.

KATESHA M. le

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I had made reservations when I got to the location they had no records of my reservation and had no units available then I was sent to a different location where the unit was too small

CINDY C. le

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Thank you you are the best u haul I have been with

BRANDON R. le

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Website says access till 10 pm on Sunday. Access is only until 5. Cost me $200 appliance sale. When I mentioned to the girl how the incorrect info was on the website, she said " I don't run the site.