Customer Reviews for U-Haul Moving & Storage of Albany-Menands

85 évaluations

125 Broadway   Menands, NY 12204

(518) 462-2357

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(518) 462-2357

125 Broadway
Menands, NY 12204

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 9h am à 4h pm
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

CSR that helped me was very condescending and threatened to deny my rental bcz I pointed that out to him

Charlene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip L. 
Évaluation :
4

Improve your return vehicle process. When the web site is not working there should be someone at one of your numbers that can check the vehicle back in or have a day and time stamp form one can get from the return key box one can use andd return with the key.

Karen M. 
Évaluation :
2

Make sure the dolly and furniture pads are included. Provide a working lock box for the key before hours.

Jeffrey H. 
Évaluation :
5

The employees who helped me were incredibly kind and made the experience so easy and friendly!

Nicole C. 
Évaluation :
5

Excellent service

Syed I. 
Évaluation :
5

Everything was great, the staff was extremely kind, helpful and very professional. Will strongly recommend to others to use this facility

SCOTT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen R. 
Évaluation :
5

No complaints, the woman that assisted is was extremely pleasant and helpful.

Darlene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moema F. 
Évaluation :
5

Kevin the assistant manager is awesome a lot of people can learn from his personal skills and he's a strong leader I've had a couple of things happen with me in U-Haul and he's always there to help me out at the last minute I have changed things and he's just as patient and kind as I've ever known someone to work with and a veteran who served his country to have a young man help me and not accept a penny to me is exceptional in this day and age the whole staff in menands U-Haul is awesome

douglas T. 
Évaluation :
3

I tried calling customer service three times and in hold for 15 minutes. Then got disconnected. The price I was charged was way too much than was quoted

Tejwatie K. 
Évaluation :
5

shorter waiting time to get up to counter

Stephen F. 
Évaluation :
5

Great service. Good people. Great location. No suggestions

Walter H. 
Évaluation :
5

Not one thing at this U-Haul but over one yes

douglas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Birendra M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james W. 
Évaluation :
5

The staff are very helpful and very friendly

Edward G. 
Évaluation :
5

Nothing, the staff there is better than the one in Albany. Very professional and courtesy, will always use them

DONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

virgina G. 
Évaluation :
3

Van was fairly dirty inside as well as the windshield. The van smelled of cigarette smoke. It would have been appreciated to have a full gas tank, as I had to stop to fill it with gas and this was an inconvenience. The mileage was incorrect by 40 miles and had to be changed, which added time to my pick up. The gas gauge on the contract was also different from the actual gas gauge in the van. I was also unaware that a major credit card had to be used. I had a debit/credit card which would not go through for whatever reason. I also had trouble with the app and adding photos as the link wouldn't work and would time out unexpectedly. When dropping off, I could not use the link again. I would suggest alternative ways to check in and out.

Jessica Z. 
Évaluation :
5

Very kind

Hyeyoung K. 
Évaluation :
5

Just be available.

Paul C. 
Évaluation :
5

There should be metal loops along the inside of the truck instead of just the wood rails. Competitors have them. Easier to bungee and strap things down.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
5

The management and staff made this a smooth transition, this location is friendly and the equipment was very clean, excellent experience

Debra T. 
Évaluation :
5

The gentleman who owns this u-haul was amazing! I went to the wrong location, and he was getting ready to close up and he still helped me out and allowed me to rent a u-haul very last minute..he was extremely helpful…I highly recommend this location! Bathrooms are very clean to!

Marasa N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diamond T. 
Évaluation :
5

Everything was perfect. Couldn't ask for better!

Earl T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra V. 
Évaluation :
5

I would recommend this place, they were friendly and if you had questions they answered them.

Judy M.  |  Premières impressions 
Évaluation :
5

Mr Daley was extremely professional and polite and I admired his patience as he instructed staff that seemed new…his patience with other customers was what a manager should be

Robert F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alyssa J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michelle R.  |  Expérience générale 
Évaluation :
5

....

Earl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEENRIQUE S. 
Évaluation :
5

Mike and his staff were always very helpful and friendly. We highly recommend this storage facility and uhaul trucks and products. If you are moving, they will find the right tools you will need.

sherr d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAMIK M. 
Évaluation :
5

Great customer service and cleaned vehicle.

MARIUMALI K. 
Évaluation :
5

This location was great. Laura was able to provide me a a spare key that I used to unlock the door after I had locked the key in the vehicle.

FOROMOE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCYJOAN D. 
Évaluation :
4

The pickup we rented REEKED of marijuana. Due to time constraints, we didn't have a choice but to use the vehicle. Because of the strong odor, I struggled with a headache for the majority of the 4 hours that we used it.

tim E. 
Évaluation :
2

I have no choice but to drop the key at the designated box since the manager would not let me in. The truck has a quarter tank of gas left when i got it, and i returned half way full. I immediately returned it same day after driving from my home in Red Hook, NY to Rensselaer, NY which is a little over 56 miles. I got another charge of $12 and cents and I was told over the phone I used up an extra 38 miles??? I could not figure in my head how that is possible. Loading and unloading the truck took more time than the actual trip itself. Manager is not very helpful.

Angelito S. 
Évaluation :
4

The vehicle was very clean however, the tires had very little traction and I got stuck three times. Other than that,the customer service was excellent! The two representatives working were, friendly,polite and very professional.

Robin J. 
Évaluation :
3

Trucks should be more cleaner considering people move their belongings. It's acceptable when you have no other way to move. Even with sheets on mattresses they are not full of dust and black skid marks. The truck also had a slite smell of cigarette smoke.

ROBERTMARK JR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLYS W. 
Évaluation :
5

I Gary Jacksn Will Always. Come Back When I Need You All My Life Very Happy

Gary J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenyanta G.  |  Expérience générale 
Évaluation :
5

The two Employees at the desk was very Respectful as well as Helpful. They made me feel comfortable to leave my belongings at this site. And I like the new Facilities Upgrade.

JR B.  |  Online Move In 
Évaluation :
5

Everyone was very professional and friendly!

James F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corbin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenyanta G. 
Évaluation :
5

The location was terrific as well as the loading and unloading area. Mike, the GM was always on top of anything I needed and was extremely accommodating. I highly recommend this

DAVIDA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Flor Forty and Kevin were the best and helped me with everything. Even gave me tips and advice and kept me up to date with all I had to do with moving and my storage unit.

DAQUAN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

The location was great. No problems until trying to return truck and keys after hours. It was a hassle and I had to start over multiple times with the online/picture taking process when it was cold and raining outside. Otherwise went very smoothly

Genevieve S. 
Évaluation :
5

It was good.... only thing that i could ask for was a cheaper rate, but overall the service was good.

SARAH S. 
Évaluation :
5

Mike the manager was amazing! The building is new and we were one of the first people to rent a unit. Huge and easy drive up to get to our unit. Will definitely use them again for our future needs!

Jennifer V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrienne C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R.  |  Premières impressions 
Évaluation :
5

Very Happy

Gary J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALDE II S. 
Évaluation :
5

I had a very pleasant experience. Staff is very friendly and helpful.

Elvis M. 
Évaluation :
3

New location, still under construction. The truck was clean, but the mirrors were not adjustable, the driver's door had to be slammed to close properly, and the transmission was slipping. Unfortunately, I was too busy to mention this to the manager. But the service from Mike and his staff was excellent. I could probably say that is true across the board, I've rented several U-Haul trucks through the years, and the staff was always friendly and helpful.

MICHAEL K. 
Évaluation :
5

Staff went above and beyond to help me. Thank you.

Ijeoma M.  |  Premières impressions 
Évaluation :
5

Helpful and friendly!!

Aosta E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDA S.  |  Premières impressions 
Évaluation :
5

The staff are very helpful and the manager's customer service was top-notch A+!

Carlise L.  |  Premières impressions 
Évaluation :
5

Awesome and cool new uhaul storage facility

Daniel D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hulda P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Huldah P. 
Non les évaluations ont été soumises pour cet établissement.

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