Évaluations des clients U-Haul Moving & Storage of Alexandria

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Alexandria

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Eyuel T. le

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Le client n'a pas laissé de commentaire.

Cheryl B. le

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The cashier has excellent customer service! Very friendly!

DELAINE C. le

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I rented truck for 9am pickup. Confirmed it 3 days prior, in person in store. Arrived at 9am. Store was closed. Handwritten sign on door says new hours 930-4pm. No one let me know the change. I called customer service, they said I could wait to use the app. Did not want to download an app, take time to upload DL, etc. Had I known about that ahead of time, I would have done it at home prior to arriving at the store. Again, no notice that it would not be open, no note from UHAUL telling me to use an app to pickup the truck. I had specifically declined to use the app. Tried using the app, would not work. Then, found out no keys were left outside to pickup the truck anyway. Lady arrived at 9:15, went in, locked door, would not let us in until 9:30. we sat in parking lot wasted 30 min of a very stressful, busy day to move. If you change a store time, you need to let the customer know. If you want us to use an APP tell us ahead of time so we can be ready upon arrival. Very poor experience.

meloney D. le

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The experience with the car, Arnisha? was great. She was professional, pleasant and ready to be of assistance.

Michael S. le

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Le client n'a pas laissé de commentaire.

ramon M. le

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Le client n'a pas laissé de commentaire.

Samar A. le

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Ms. Annesha Lwise made our experience remarkable! She is super nice professional and efficient! Thank you Annesha

Clinton H. le

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Clerk should do research and follow up With customer complaints and problem.when customer Explain there situation.

Nicole A. le

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Le client n'a pas laissé de commentaire.

Joe G. le

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Le client n'a pas laissé de commentaire.

Cheryl B. le

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Le client n'a pas laissé de commentaire.

Marlon C. le

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Maybe more employees

YONY Q. le

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Le client n'a pas laissé de commentaire.

Colton N. le

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Le client n'a pas laissé de commentaire.

jennylou B. le

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Le client n'a pas laissé de commentaire.

jane G. le

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The woman at the rental place was very efficient and friendly - she did a great job!

Thomas M. le

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They were open from 10am-2pm and person was out on lunch with sign on door. Had to wait a half hour before they returned.

sokol Z. le

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Le client n'a pas laissé de commentaire.

Sasha D. le

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Express self check in is overly complicated and unnecessary. Took me half an hour to get the keys of the vehicle

Shamekia R. le

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She was so awesome and accommodating with an amazing attitude!

Mini M. le

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Good service- efficient, easy.

megan G. le

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The female employee was extremely helpful and very cheerful! Made the simple and painless!

Mark C. le

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AWESOME comes to mind! The young lady that took care of me was great!

Mary M. le

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Mileage rate is too high!

Tatiana R. le

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The location is hidden and if wouldn’t be trucks outside wouldn’t even guess that.

Blanca C. le

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Nada todo está excelente

Mike H. le

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Everything was great!

Mohsen A. le

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1) close too early at 5pm on a Friday 2) pushed to register checkin online instead of onsite when we drove to this site for checkin 3) the app site is VERY slow; took 30 minutes to register as site kept kicking me out when registering and submitting driver license photos. 4) no CREDIT for filling the Gas Tank; even though I'm sure if it was low I would have had monies deducted. 5) when calling the 1800 # was transferred 4 times for checkin assistance Thank you

raymond H. le

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Le client n'a pas laissé de commentaire.

Shereda J. le

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Allow for "day rentals" to be returned to any U-Haul location within a 25 mile radius. I am from Woodbridge, VA, but because we were in Old town Alexandria, VA at a liquidation sale and needed a vehicle, the Alexandria, VA location was the nearest location to pick up a rental quickly. It was very inconvenient to have to return the vehicle back to Alexandria, VA from Woodbridge, VA, when there were other locations in Woodbridge where I could have returned the vehicle to. Please consider this option!

Dennis H. le

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From someone out of town, I had a little problem finding this location. Thank goodness, I had my phone's map app.

donna F. le

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This was not the location I had booked and I had to therefore use the 24/7 app which took almost 30 frustrating minutes. This location has very small signage and was difficult to see.

Towana W. le

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Le client n'a pas laissé de commentaire.

Steven E. le

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Better signage to find the building. Staff was very helpful and nice

Samantha R. le

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Le client n'a pas laissé de commentaire.

jason F. le

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Le client n'a pas laissé de commentaire.

jjohanna B. le

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No improvements need. The woman who worked there was super friendly and helpful!

KWANG K. le

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double check the rental trucks .. missing load ramps, which reservation specialists had indicated that the truck comes with the load ramps. Also, the truck was missing sun visor on the driver’s side.

Megan E. le

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The woman I spoke with late morning on 6/3/2019 from this location was the only helpful Uhaul employee that I interacted with. She was pleasant. She provided answers and she followed up with me. Every single customer service reps that I spoke with on the phone were horrible. Horrible service, seemed clueless about simple questions like "what is the fee for [insert reason here]?" or "can I change my drop off location to a more convenient location for me?" Overall I was given terrible service & will never use Uhaul again for any moves that I have in the future. It wasn't worth the money I saved.

Andrew W. le

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Keeping the store open during posted hours would be a start. I arrived to pick up equipment at my appointment time and the store was locked. I waited for an hour then had to return the next day. Customer service was poor at every stage. Every aspect of my experience with this location was unpleasant.

angela C. le

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Nothing,every thing was fine.

NILDA M. le

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The inside was a little dirty. But nice

MIKE C. le

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retrain employees. listen to the customers when an error was made by the employees.

Cathy D. le

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No improvements needed.

Ruth M. le

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Le client n'a pas laissé de commentaire.

milo M. le

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Le client n'a pas laissé de commentaire.

KAleema A. le

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Le client n'a pas laissé de commentaire.

Paul H. le

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I will avoid using U-Haul at all costs in the future. One of the worst experiences I have ever had.

Jason M. le

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There was nobody at the location, we received no notification that we would have to retrieve the key from a lock box. Ended up on a phone call for 20+ minutes with someone who clearly had no interest in helping us. We will not be using Uhaul again. Totally disorganized and rude.

Count J. le

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Erika - Was Amazing and very Courteous. Furniture Dolly - One Wheel was flat and it was very difficult to move.

Holly B. le

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I love the reusable moving boxes - they were perfect and really convenient. The U-Haul employee who helped me with pick-up was also wonderful. An all-around great experience at this location!

Carter C. le

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Le client n'a pas laissé de commentaire.

Jasonte H. le

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Le client n'a pas laissé de commentaire.

Lafaye S. le

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Le client n'a pas laissé de commentaire.

le

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Mediocre service. 1 employee and she's not in a hurry to get people through. Store was clean and the location if convenient. I rented a moving blanket and it was in good condition.

Maurice F. le

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Le client n'a pas laissé de commentaire.

Ray M. le

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Le client n'a pas laissé de commentaire.

Timothy T. le

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Stock this location with MORE Trucks!

Shayna R. le

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Chardae was amazing.. She was a breath of fresh air during this stressful move.. She has the best customer service skills i've endured in a long time... Hopefully I don't have to move for a while but if I do I would go back to this location. WITH THIS AGENT!!!

stanley B. le

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Le client n'a pas laissé de commentaire.

Florence A. le

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Great customer service

Megan M. le

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While this location was helpful the use of the 24/7 aspect is not applicable to this location regardless of the advertisement. There is no way to turn in the keys after hour and therefore individuals are forced to come back to the establishment to return the keys. When I contacted customer support when trying to return the keys they had no solutions or assistance to offer. It took almost an hour to try and get things resolved during which I inconvenienced the individuals who were helping me to move, was stuck in the pouring rain, and still had to come back later the next day. This meant that I was required to drive thirty minutes to the location when trying to move and start a new job. It was extremely inconvenient and not at all as advertised for the 24/7 service.

Loy M. le

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The customer service here was great! I will definitely be coming back here for any future moving business!

Bobby F. le

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tech with broken foot was very professional very nice!

Victoria G. le

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Could not have been nicer and helpful. Would highly recommend this location and this manager- she is outstanding .

Ron R. le

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Truck was not very well clean. Drove only 12 miles and had to get $8.00 in gas. to satisfy the agent in order to avoid another 10 dollar charge. agent was not very friendly.

daniel V. le

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Excellent service and value.

Suha J. le

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The attendant at this location is very professional and respectful and doing everything to satisfy the customers.

Sharon M. le

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The location accommodated my needs. There waa a little weinkle with computer and my reservation. The attendant Ms Charde' was extremely helpful, and was able to provide a resolution.

Chris T. le

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Le client n'a pas laissé de commentaire.

Trevor R. le

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Very friendly customer service. The employee was very friendly and helpful!

ryan G. le

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Le client n'a pas laissé de commentaire.

Chyrell B. le

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Sharnita was excellent very informative and knowledgeable. She was very patient with me. Will definitely rent from this location again.

Raymond G. le

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Le client n'a pas laissé de commentaire.

Juliana T. le

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Keep the young lady u have in that store she was so pleasant my sister came from NYC to help me but we left the store with her smiling after a chat with ur employee she is really good Thank you

Joe M. le

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Great service - very customer oriented. Thanks!

Carolyn H. le

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It’s a little hard to find

Gloria C. le

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Le client n'a pas laissé de commentaire.

Ariana S. le

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this should absolutely not be a uhaul drop off location. There are no indications of Uhaul anywhere, it was a vacant parking lot at night with no Uhaul signs, drop boxes, etc. around. We were on the phone with customer service for 3 hours, where 5 different phone call interactions were dropped. It was a very bad experience and it makes me question whether I will ever use Uhaul again.