Évaluations des clients U-Haul Moving & Storage of Alexandria

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Alexandria

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

MYCHEALADU G.
Évaluation :

Hi, renting process was no problem but I returned the van last night at 11:30pm and they still charged me after the time it was returned. My assigned return time was 10:59am but they put on the form that I returned the van at 11:34am.

Thomas D.
Évaluation :

Communication is not good. They claimed they sent me messages but I didn't get any and in addition to that I received lots of wrong information plus they didn't hear from my call to book that I'd be there by 3 and they canceled my reservation as it showed mid day. Needs improvement and updates.

brenda W.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMESMICHAEL R.
Évaluation :

Le client n'a pas laissé de commentaire.

len G.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREYALAN L.
Évaluation :

Nothing. It is a very well-run location with friendly, courteous staff and clean and well-maintained equipment. It's a pleasure to rent from there.

Lauren H.
Évaluation :

Le client n'a pas laissé de commentaire.

Tiffany S.
Évaluation :

Le client n'a pas laissé de commentaire.

Stacey A.
Évaluation :

The gal at the front desk was fantastic!!!

Ruben R.
Évaluation :

Le client n'a pas laissé de commentaire.

Abigail T.
Évaluation :

Le client n'a pas laissé de commentaire.

LADONNAL M.
Évaluation :

Le client n'a pas laissé de commentaire.

Darren H.
Évaluation :

Le client n'a pas laissé de commentaire.

Shannon H.
Évaluation :

Staff was very helpful and friendly. Great to deal with.

david D.
Évaluation :

Le client n'a pas laissé de commentaire.

David B.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBORAHANN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Joe F.
Évaluation :

Phone call was never answered by person and the message said closing time @ 7pm, but they were closed at 5. Also, not everyone is good with a cell phone and that was a hassle. You need another alternative.

Mary B.
Évaluation :

Le client n'a pas laissé de commentaire.

Antoinette Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy C.
Évaluation :

Le client n'a pas laissé de commentaire.

DAWNLOUISE M.
Évaluation :

Le client n'a pas laissé de commentaire.

MATTIECOWAN A.
Évaluation :

All was great until after-hours return. The system was very convoluted and difficult and the app was buggy. It took us almost 30 minutes to return it because of challenges of using the app and all the steps. There was another couple returning at the same time and it took them just as long and we were all complaining. Bad system.

Aiyana M.
Évaluation :

Le client n'a pas laissé de commentaire.

FOUAD O.
Évaluation :

Excellent Customer Service, thank you!

Jarret C.
Évaluation :

Le client n'a pas laissé de commentaire.

Kanja M.
Évaluation :

I used the truck from 12p- 430p. This receipt says I brung it back at 5:58. Also, this was a $19 rental with NO extras. I did not use more than the 40 miles I deliberately asked for more than I would need. The total bill being $283 is absurd and needs to be fixed immediately or legal actions will follow. The young lady told me to lave the keys in the truck as she was cleaning outside. I'll be there 2mr to rectify this matter

Joshua A.
Évaluation :

The staff was really friendly and helpful! This was the best experience I've had renting with uhaul so far. We will be coming back when we need to haul another large purchase.

GUY L.
Évaluation :

The young lady that assisted me was great!

James R.
Évaluation :

This was the worst truck rental I have ever had to deal with. It had nothing to do with with pickup place or drop off location. I booked this on-line and when I found out I needed to adjust the time of pickup I tried calling the u-haul main number. I was put on hold for 30 min then hung up on. I did this thee times and was hung up on each time. I decided to try the on-line chat help. That worked great except it turned out they moved the pickup point from 1 mile away to about 15 miles away from my house. In addition they doubled the cost of the truck from approx 300 to 600. I only discovered it when I went to pick it up. The staff at the pickup place were very helpful and adjusted the price back to the initial quote. The drive and move went well. Not sure why but they did not give me a drop-off location, but told me to call a number when I wanted to drop it off. Even though there was a U-Haul place not 2 miles from my location. They sent me about 18 miles away for drop off. Two days later I got an adjusted bill that tried to charge me additional $110 for ab extra two days and additional mileage. When I called concerning this the drop-off location was very helpful in eliminating the charges. I feel u-haul was just messing with me the entire time.

FAAFITI M.
Évaluation :

Front desk receptionist was very friendly and patient. Handle the customers in line and had it moving very fast. During COVID she had the hand sanitizers at the desk. 5 ⭐️⭐️⭐️⭐️⭐️‘s.

ANTONIO SANTANA A.
Évaluation :

When I rented the truck I was not told I would be charged for pads that were left in the truck. I was also not aware that I would be charged an after hours service fee. This was my first time using uhaul and I'm very disappointed.

Peter F.
Évaluation :

Le client n'a pas laissé de commentaire.

Ashley B.
Évaluation :

Van needed to be cleaned. Last user had left a floss pick in the cup holder on the driver's side. The driver's side window also had a large grease mark that made it difficult to see out of. This concerned me about the cleanliness of the van during a pandemic but otherwise, the van was in good condition and operated well.

Katherine T.
Évaluation :

A little more customer service, especially when your customer has never used the mobile app before.

MOHAMMADZAHID K.
Évaluation :

The truck was in very bad condition. I had to take my stuff to Baltimore MD, I was afraid it will break down on the beltway

Jereimi O.
Évaluation :

my original reservation was for 24 hr. rental then they switched my pickup time for later and also changed it to a 20hr rental. I should have paid more attention but I was so busy with everything else. I wish they would have pointed that out. it made me late because of that change and had a late fee.

cathy D.
Évaluation :

Le client n'a pas laissé de commentaire.

Donna S.
Évaluation :

Great customer everything I visit

marlon C.
Évaluation :

The lady at the front desk was very friendly and efficient

KARILYNN D.
Évaluation :

Le client n'a pas laissé de commentaire.

ERICALYNNE S.
Évaluation :

Le client n'a pas laissé de commentaire.

Alonzaben H.
Évaluation :

In an area where poor customer service and indifference are the norm, I'm happy to say that the employees that I encountered at this location are the exception!! Both employees were friendly, caring, courteous and professional! I couldn't have asked for a better experience. Thank you!

Alexander S.
Évaluation :

Hire more staff! The person who helped us had so much to do! She was great, but the line was still long.

COREYDANIEL B.
Évaluation :

I just need my receipt...that is all. But thank you!

Fitzroy M.
Évaluation :

It was great!!

Vicky W.
Évaluation :

The truck window was very dirty and no windshield wiper fluid; therefore the sun caused gleaming on window making it difficult to see. Informed staff when returned truck. Later received a call and apology for truck being dirty and an unsought adjusted to my bill. The staff was friendly and appropriately dealt with the situation.

VICKIELYNN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Fawzi A.
Évaluation :

The customer service was excellent and I was very happy.

Antonia A.
Évaluation :

The place closed earlier than the time I was given. There was confusion with the after hours drop off.

Eric L.
Évaluation :

Le client n'a pas laissé de commentaire.

MIRIAMFROOZAN R.
Évaluation :

Third Time using this facility and the ladies have always been great!

Lonnie R.
Évaluation :

Quick and efficient process.

Isabelle Z.
Évaluation :

Le client n'a pas laissé de commentaire.

ERICCHRISTOPHER M.
Évaluation :

I arrived and note on door said at lunch until 3pm so I waited. Told her the app could not see my location likely a phone setting so she took my keys and said she would check it and email me. Just felt weird to walk away without a final bill or signed turn reciept in hand as I w as a day early. I did get a final bill with no additional charges later.

fnu S.
Évaluation :

I'm happy with this office, they are nice and helpful.

David S.
Évaluation :

Great method of doing check list items on line!!!! Keep doing it. Great stay at 6910 Richmond Hwy!!!

Gwendol F.
Évaluation :

Very nice experience with this company. Worker sanitized inside of truck. Easy process renting the truck. The two ladies that were working the time I arrived were very polite and accommodating. Thank You!

EDUARD MARIOVEIZ T.
Évaluation :

The best place to rent a Truck, nice front desk people and always available to help. HIGHLY RECOMMENDED 100% Satisfaction El mejor lugar para rentar un camión de mudanza, lagente que trabaja es muy anable, los camiones siempre limios y disponibles. Se los recomiendo 100% satisfacción garantizada

Gwen L.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian K.
Évaluation :

Le client n'a pas laissé de commentaire.

John M.
Évaluation :

An earlier notification when the pick-up location is changed. I had already left home when the email arrived (I don't get email on my phone). Next time, I will be more careful to get notifications by text message, and I recommend that to everybody!

Emilia E.
Évaluation :

I found the online check-in process a little confusing. The key was left in the trunk of the car between some packing blankets and was a bit hard to find.

marc L.
Évaluation :

Le client n'a pas laissé de commentaire.

aron R.
Évaluation :

They didn't read the gas gauge accurately. They said it was at 3/4 tank. But it was at 1/2 a tank. I had to spend more money than necessary to refuel just to avoid the $3.75/gal punishment for not returning it at the level they wanted it. UNACCEPTABLE.

CHELSEA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Owen H.
Évaluation :

The manager was exceptional in explaining everything to us. Very grateful for wonderful customer service

ROBERT L.
Évaluation :

Quick Check in & Check In Thank You

Sharon S.
Évaluation :

Le client n'a pas laissé de commentaire.

Charlie R.
Évaluation :

Le client n'a pas laissé de commentaire.

Stacy H.
Évaluation :

Le client n'a pas laissé de commentaire.

HAMIDREZA T.
Évaluation :

The closing time is way too early and the drop off is very confusing.I got changed a fee of 24$ because no one was there to take the truck from me and do the processing. Please improve this matter.

Joan S.
Évaluation :

Very difficult to find the location from Richmond Highway. No signage that I could spot and drove right past several times. Very frustrating part. The agent at this location was very nice and friendly AND helpful! Shout out to her.

Patrick R.
Évaluation :

Most professionally run and the cleanest UHAUL location I have ever been to. Annesha provided top-notch customer service.

Jeffrey Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark I.
Évaluation :

Need better signage on Richmond Hwy. Very hard to find.

Lucie W.
Évaluation :

Le client n'a pas laissé de commentaire.

James J.
Évaluation :

Exceptional customer service

Douglas F.
Évaluation :

Staff was exceptional. Friendly, courteous and a pleasure to do business with

Raymond D.
Évaluation :

Le client n'a pas laissé de commentaire.

mark B.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter C.
Évaluation :

Very well run office.

Tim E.
Évaluation :

Great Service, Thank You

Sharon S.
Évaluation :

The young lady on desk duty, at 9 a.m., was stupendous. Give her a big fat bonus. She is a very valuable employee. You are lucky to have her.

Will R.
Évaluation :

Your online check-on is terrible. Would not let me change my DL photos when I made a mistake. Hire a UX engineer

Daniel G.
Évaluation :

Hours online did not reflect the operating hours posted at the location. Staying open a bit later would have been more convenient.

ALEXANDERMONTGOM G.
Évaluation :

U-Haul service rep was super nice and helpful and she answered all my questions. 10:10

CHRISTIAN S.
Évaluation :

Le client n'a pas laissé de commentaire.

kaleb D.
Évaluation :

The representative was rude and arrogant, she never acknowledged my reserved requests not even interested to see the notes in the system which possibly listed on the prereseevation, also offered less than the size of the truck I requested which made my moving so hard with older unmaintained truck

Beau W.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard C.
Évaluation :

The woman who helped us with check in was extremely helpful and friendly.

Andrew W.
Évaluation :

Le client n'a pas laissé de commentaire.

Hwa H.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK L.
Évaluation :

Owner was very nice. This is a better uhaul than most I have ever been to.

WENDY B.
Évaluation :

Keep that owner in the area!!

Harry T.
Évaluation :

Woman was very professional and helpful. Great experience. First time at that location.

Linda H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kim W.
Évaluation :

I booked reservation in Poughkeepsie, NY but since thy overbooked I had to drive all the way to Saugerties to get the truck. After being notified of this just 1 day in advance it was a big disadvantage for me. I feel the truck should have been brought to Poughkeepsie since notice was giving in not a decent amount of time.

Gary H.
Évaluation :

The place was clean and the agent i dealt with was very nice and customer focus.

samir L.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page