Customer Reviews for U-Haul Moving & Storage of Allegheny West

Évaluation :

5

I don't remember the young lady's name, but she worked rapidly to get myself along with another customer to our uhaul. She greeted both of us, checked both of us in at the same exact time (operating two computers at once), and showcased exceptional customer service. Along with checking two customers in, she helped a customer who couldn't gain access to his unit or remember his unit number. Uhaul is lucky to have someone like her who can balance everything on their team!!!!

Évaluation :

5

My overall experience was wonderful. The fact that this location opens at 7:00 a.m. and the employees are extremely professional, it helps with my business relationships with my customers. I really appreciate the services that this location provides. And the trucks, they're always available. It seems to me that this is one of the bigger locations in Philadelphia even though it isn't. Great job!

Évaluation :

3

The room wasn't the exact size I accepted. There was a pillar blocking some of the extra space we could of used. Also the first month wasn't guaranteed "free". There was a specific requirement you had to complete in out to get the first month free. Lastly, customer service takes a long time to answer and then the reservations you select don't match the location's system when you arrive. The best part of the experience was the in person staff. They were friendly and helpful.

Évaluation :

3

I want to be guaranteed the correct uhaul at the CORRECT REQUESTED LOCATION. this experience was the worst I have every experience with uhaul. The timing was off and the woman I called at this location was an absolute bitch that wouldn't help fix any of this. When we had to pick up, they were also mistaken and the gentleman had tried to help fix it. He was the only positive of this whole experience

Évaluation :

5

They were very helpful and walked me through everything

Évaluation :

5

I don’t know of any changes that is needed Staff very nice and pleasant facility was always clean staff friendly and helpful Awesome Team I had my storage for two years my belongings was just as I store them I was surprised they were not dusty that made me very happy thank you Thank you

Évaluation :

2

I honestly would never recommend uhaul to anyone and will not ever use this company to move again. I had the worst experience. I made a 12:30reservation at the Ogontz Ave location and after waiting in line for 30 mins this is what was said to me. 'You didnt get an email, we don't have a truck for you'. No apology no nothing, it was very unprofessional. Then I called customer service and they sent me to another location. When I arrived there and explained the situation I was told 'They lied and they do that all the time we don't have a truck' even tho the parking lot was full of trucks at both locations was told there wasn't a truck for me because those were reserved, yet I had a reservation and there was no truck for me. After about 20 mins at the second location someone returned a truck early and they gave me that one. By the time we got a truck it was 230pm, 2 hours after my original reservation time and we didn't finish moving until late in the evening as a result. They also placed 2 holds on my bank account which caused my account to be in the negative and I was told that nothing could be done to reverse it. This experience was terrible and unprofessional and severely inconvenienced me financially & emotionally.

Évaluation :

5

Returned truck after hours, all was smooth.

Évaluation :

2

Very unprofessional location. Staff are young and don't value the time of their customers!!! I will not be using this location again if I can help it anyway!!!!

Évaluation :

1

Shout out to Ayanna… I'm not sure what was happening at this location today but there must have been 8 or 10 plain clothes people being lead around by a U-Haul representative while several people dressed in U-Haul uniforms stood behind the counter. Our U-Box was given to someone else and the manager scrambled to get us a new one. Ayanna was tasked to do this on top of being asked to open a cash drawer. I'm not sure what roles or positions everyone else had but it appeared that Ayanna had come in on her day off and was being stretched thin. If you want your employees to last long enough to have a full team on hand at not be stressed out, there should be more hands on deck. Thanks for taking care of everything you did, Ayanna!

Évaluation :

4

The only thing I was dissatisfied with is I had an online reservation and when I got to that site they had no knowledge of it the U-Haul truck that I reserved it was the wrong size utility

Évaluation :

1

I have been a loyal customer with a company account with Uhaul for over 4 years and today I was disrespected by Shantell Hadley The service representative was disrespectful and rude and I was forced to tolerate her blatant and bold rudeness because I she would have clearly refused me service because she was the only one there. Even after making it clear to her she was being disrespectful and rude she acknowledged her behavior and responded " look I don't know how many other Uhaul you been to but I not gonna be verifying ur ID when you can just go online and verify yourself im just gonna send you the link. Even though I did it while making reservations I agreed to comply, while I was trying because she kept sending it to the alternate number she asked me for while registering, she felt comfortable enough to say" look whatever you got going on don't got nothing to do with u the one over there mumbling under ur breath wita attitude" I replied im wearing ear budds and im on the phone phone, so excuse you. She replied " well I ain't got time for it," then I return to the counter to finish check out and she just rolled her eyes and walked out without informing me of what she was doing, and return without the truck. Finally got the paperwork and keys and gave me a truck parked i had to search for. If I didn't rely on Uhaul for my business I would have walked out, and she knew that as well. I don't appreciate my business being in the fate of someone with nothing to lose she was rude and totally out of line and disrespectful.

Évaluation :

5

Rien

Évaluation :

5

Everything was good The customer service from Alyea and Yanni was excellent

Évaluation :

4

Overall my experience was good. The employees were very polite and friendly. However there needs to be some way for the employees to know if a unit has a post in it or not without having to go back and forth to the units to see. It's not right to pay full price for a unit if part of it is used by a big post. Just my opinion.

Évaluation :

1

No one will tell me how to file a claim for my multiple damaged items

Évaluation :

5

Keep doing what you are doing, because it's fantastic.

Évaluation :

5

Good service

Évaluation :

3

The vehicle was dirty and dusty. The steering wheel was loose. The ignition would stall when trying to start. It was hard to get it to 25mphs

Évaluation :

4

Have choices available..

Évaluation :

5

Customer service was great, very friendly employees.

Évaluation :

1

This was the worst experience ever. I called in to purchase the uhaul and storage unit together. The representative asked me what I would be moving into storage. I told her a living room and few other things. She suggested a 5 by 10 space which of course would not even be close. I told her I need the truck for the day and she placed me at 4 hours. I picked the truck up at 2pm. When I got back people were just parked in the loading dock and gone away from their trucks. By the time I started unloading, a worker came out to advice me that he was locking the double doors. I went to discuss it with the manager, and her tone was horrible towards me. They gave me seconds to get a couch love seat and library case off the truck and in which I hurt my back moving fast. Then there wasn't any carts available so my furniture sat on the floor inside. When I made it up to the storage unit it couldn't fit my furniture because like I mentioned it was too small. The office was closed for me to complain. I was never given a tour of the storage unit I was purchasing to begin with. I had to stand my furniture up in the unit in order for everything to fit and end up damaging my couch and scratching other furniture.

Évaluation :

5

Nothing, service was great!

Évaluation :

3

The online check in process was long, confusing and tedious. I still had to speak with someone to help. The truck was dirty and not cleaned out.

Évaluation :

4

Some of the staff need to be a little more knowledgeable about the difference between a mobile drop off and in person return. They should also make sure that all staff are knowledgeable on how the mobile drop off and pick up "skip the line" key part works. Both times I had to wait or go to another staff member to pick up or return my key

Évaluation :

5

Grateful for the excellent customer service and care rendered to me by Brandon, and Dominique. Although, there were computer software issues, a constant flow of customers coming in and out (many with combative personalities), they remained professional, and went out of their way to ensure that all my needs were met efficiently. I really appreciated that! Many, many thanx to them!

Évaluation :

5

Trucks with a liftgate would be helpful

Évaluation :

4

I was very happy with the UHaul and the people that helped me this past week. The employees were very friendly, courteous, knowledgeable and helpful. However, I was NOT HAPPY with UHaul because a month ago I paid to have a trailer hitch (and necessary equipment) installed on my son's car so we could tow a U-Box and/or trailer this past week, only to find out that I had to rent a UHaul Truck and pay extra costs and fees associated therewith, and incur unnecessary stress/anxiety because the break light wiring was not installed with the hitch on my son's car. At the time we had the hitch installed, we were led to believe that we should have the lighting installed at that time we plan to tow, not at the time the hitch was installed. WE WERE GIVEN BAD ADVICE! When we went to tow, we learned that we couldn't use our own car because we didn't have the proper wiring for break lights and the wiring couldn't be installed at that time. Now I have to arrange to have the lighting installed in about 7 weeks, from across country (I am in CA and the car is in PA), because I want to tow with my own car the U-Box presently in storage in Philly. UHAUL made a mistake and I am paying the price which is very frustrating!

Évaluation :

5

I would like to let you know that I only used this location after originally booking a truck for Sunday 5/15/22 at the self storage at 1831 W Allegheny Ave, Philadelphia, PA 19132. The 1831 location was horrible, and made me want to never use Uhaul again after that experience. We had a reservation and confirmation and upon arrival to receive the truck, I called the office to get into the property to receive the key and was screamed at by the employee that "HE HAD NO TRUCKS GOING OUT TODAY" while I stood on the phone trying to explain that I had a confirmation. My girlfriend then called to explain as well, as she had made the booking and he screamed the same things at her, and hung up. This is absolutely unacceptable. There is no reason that Uhaul should work with a location and staff like that. I do want someone to contact me, as that is extremely unacceptable. The staff at 2801 W Hunting Park Ave, Philadelphia, PA 19129 salvaged a terrible experience. Sincerely, Aaron Snyder

Évaluation :

3

Had to go to 4 stores to get a 26ft truck. One loca

Évaluation :

1

I was appalled at how unprofessional the workers were at the front desk. Scrolling on their phones showing each other photos of men as a line formed. They contributed to carry on their conversation as we waited to be served. Once they finished their personal conversation and looking at their phones the service was still extremely show and unorganized. The two working at the front desk were rude and unfriendly. I will never return to this location nor will I recommend this location to anyone in need of u haul services.

Évaluation :

4

Have correct mileage and gas and to stop over charging

Évaluation :

1

Vehicle was dirty both inside and out. Change oil message was on. Person checking vehicles in said he was too busy to help me so the counter helped me. She didn't go look at vehicle but tried to charge me $65 for gas even though the rental itself was only $54. She finally took the charge off after I went and took pictures of the gas and milage. I will never be using this location again if I use U-Haul again period which I probably will not.

Évaluation :

1

There was 2 extra boxes that was on my account that I did not order. Then I kept getting calls about payment needs to be made. The total calls were five and each in ever time I explain to the representative that it's a mistake on my account. They would say I would take care of it. Just so the next time it would.happen again. Guess what it happen a total of five times. I would not recommend no one to this company

Évaluation :

5

Excellent

Évaluation :

1

FIRE THE STORE MANAGER (BRANDON DONAVAN)‼️‼️‼️‼️‼️THE WORST MANAGER I EVER INCOUNTERED...OUT OF ALL THE DISRESPECT... HE CALLS THE POLICE WHILE I WAITED FOR THEM TO ARRIVW AT MY CAR... THE CAME OUTSIDE TO MY FACE WHILE I WAS LEANING ON MY CAR WITH MY BACK TURNED FROM THE BUILDING FRINT MAIN ENTRANCE, HE CAME UP TO ME AT MY CAR TO PROVOKE A FIGHT TO GET THE POLICE TO THINK IM THE AGGRESSER AND ARREST ME‼️‼️‼️‼️ THE WORST MANAGER OF ALL AND ANY BUSINESS I'VE BEEN IN...ALL THIS WAS ABOUT BRANCH ONLY HAVE 2 26 FOOT TRUCKS TO RENT OUT TO AN ENTIRE CITY... I RENTED IT FOR 24HRS. I TOLD HIM TO EXTEND ME FOR 3MORE DAYS; JUST CHARGE MY ACCOUNT... HE REFUSED AND REPORTED THE TRUCK STOLEN... I CALLED THE BRANCHE'S CORPORATE OFFICE AND THEY EXTENDED IT ONE DAY... BRANDON DONAVON PUT ME ON THE BAND LIST FROM FUTURE RENTALS BECAUSE I WENT OVER HIS INCOMPETENT HEAD...THIS IMMATURE ASSHOLE NEEDS TO BE FIRED... HE CANT RUN A DAYCARE SAFELY... ONE INNCIDENT FROM HIM WILL HAVE THE ENTIRE HOUSE OF INFANTS IN DANGER...

Évaluation :

5

Nothing more was needed, your associates were very helpful in providing me with everything I needed.

Évaluation :

5

Staff was patient and knowledgeable.

Évaluation :

5

Nothing. The services i received was excellent. I had reserved a truck for 11:00am on Friday, April 22 i had to change my time from 11:00 am to 8:30am. I called u-haul and explained my situation and was told not to worry because u-haul had a truck. They was very professional, polite and understanding. Thank you for helping me. U-haul is number one.

Évaluation :

5

Great staff, great service and a welcoming environment. The best UHaul I've experienced in the 50 years I've lived in Philly.

Évaluation :

1

Truck was not ready, I had to wait 15 minutes for them to bring it out. None of my materials that I ordered were ready and had to wait an additional 10-15 minutes for them to find them. Then I was told they didn't have one of the dollies I ordered. It's ridiculous that I ordered all this days ahead of time and selected the mobile check in option so that everything would be ready, and none of it was.

Évaluation :

5

Excellent friendly service. Only financial concerns caused me to leave after 3 years. Wonderful!

Évaluation :

3

Need to ensure there are enough Carts available especially during Saturday and Sunday. When I moved in on a Saturday it was only 1 cart and we had to wait for a 2nd one. One reason I moved out on a weekday was because the lack of carts and access space for a moving truck to back in

Évaluation :

3

Staff members need to tell us where to leave the keys after hours, and walk to the van with us to verify milage & gas he did not come to the van and wrote the gas was 1/2 full and it WAS NOT it was bout a quarter from half. Everything else was good.

Évaluation :

4

Almost everything g was fine with my rental there. The only issue I had was they assigned me a unit that had a large column in it. Thankfully, I was able to work around it. But it was very hard to do. Something like that should have been communicated in the beginning.

Évaluation :

5

It was a pleasure to have been able to use this Uhaul storage facility. The Manager and employees went far and beyond to welcome my first time experience at Uhaul. If I were to have to use a storage facility again it will be at this location. I feel if Uhaul can upgrade all there building to walk in and drive inside their storage for convenience to their customers. I want to thank you all at this location for the experience. Exspecially! The Manager.

Évaluation :

3

The associates are not customer friendly nor do they look or act professionally. Customer service via telephone (a woman named ( Vickie) was the best ever!

Évaluation :

3

Overall the experience was ok. Customer service needs improvement. The young lady seemed new so there's plenty of opportunities for improvement

Évaluation :

1

Rute sistem no good

Évaluation :

5

Brandon and his staff are first rate. I still have one more storage unit there. First rate people. Anyone in northwest Philly / Allegheny West / Swapoodle area would be well served by placing their extra items there, when they need.

Évaluation :

4

My check-in was handled very well. Most of the staff was cordial, although some could use re-training. All together it was a pleasant experience.

Évaluation :

5

Very accommodating after all the rescheduling I had to do they maintained their integrity I am well pleased

Évaluation :

2

I couldn't get into my unit kn the weekends unless it was before the office open just to get a cart to use. Sometimes on the weekends the ramp would be blocked therefore I couldn't get in. I was charged extra fees when I asked my card to be automatically charged. I could NEVER get a hold of anyone in the office to talk about my issues however the customer service agents whenever the calls get set to was very rude and telling me how they can't help me. So I got charged additional fees because someone didn't do their job correctly.

Évaluation :

5

The storage area was very clean the staff was so friendly I truly loved the service and will recommend it to a friend

Évaluation :

5

Everything was great! All staff I interacted with was helpful and nice.

Évaluation :

1

My brother has. Unit here that I was trying to take care of do to him recently passing. This U-Haul isn't making that easy on me, by law they're right though. But, Brandon the manager at Allegheny office is very disrespectful. A young man at this site took care of my needs, then I spoke with Brandon and he changed everything back which was fine up until I left the facility and came back for my money and to return the key. Brandon didn't have a problem with me returning that key, he had a problem with me wanting a refund. He told me that I would have to pay a late fee if I got the refund and I wanted to know why since my brother has died and they won't let me with his death certificate and my ID since I was the Emergency contact on his storage take his things. Mr. Brandon gave me the refund and while that went on, he went on to tell me that he would auction off his things if I didn't come back and told me to get out. Now, I check my email to find a late fee notice from Mr. Brandon. I will be calling the corporate office. This was a very unprofessional experience...

Évaluation :

5

Great staff, great service, friendly and professional.

Évaluation :

2

I was suppose to pay 1442$ - but I was asked to pay 9,44$ extra - without which my u-box would not be released. This is extortion - I was given a quote and should be honored - if its above the quote, an agreement should have been reached with me along with my approval for the charge. Nothing as such happened and my u-box was held hostage for payment of the amount!

Évaluation :

4

Using the elevator was a little tricky -- it recognized my card but wouldn't let me operate -- but the staff jumped right up and helped out.

Évaluation :

5

My first experience of this location wasn't good, I was charged twice and the truck wasn't handed to me and the gas wasn't as it supposed to be but then I called Uhaul customer service and they refunded me my money. After 6 months, I still used the same location and had a great experience, the U haul representative checked the truck and brought it to me, she made sure I won't get overcharged and she was very friendly and professional. The new process is perfect, you can check photos of the truck and verify gas gauge and everything before taking off.

Évaluation :

5

I'll go again

Évaluation :

4

Everything at your location was fine. My concern was with the person that took my reservation. She was very nice and very helpful, however, the truck recommendation size, as well as the unit size were not sufficient for what I needed. I had to upgrade my storage unit and I had to make 2 trips instead of one.

Évaluation :

4

Staff made experience wonderful despite office & storage facility hours being inconvenient .

Évaluation :

5

Expensive

Évaluation :

5

My customer service agent at the storage place was super fantastic

Évaluation :

1

Truck was dirty, I wish I could upload the pictures Pick up service was great Drop off service HORRIBLE Workers standing around cursing complaining about there JOB lol

Évaluation :

1

Communication. you guys changed my reservation without notifying me. I had to go to two different uhaul in order to get my truck. I scheduled this way in advance to avoid any issues & yet still I had an issue.

Évaluation :

4

The elevator system was horrible that was my only grievance..

Évaluation :

5

The staff are always very helpful and professional.

Évaluation :

5

There was a mixup with my reservation and the manager kindly resolved it.

Évaluation :

1

Tener cuidado cuando para emplear una persona que no entiende que es una responsabilidad

Évaluation :

1

My storage unit was ruined with mice n rat feces. Not clean at all .

Évaluation :

5

The staff was Awesome

Évaluation :

5

Very helpful

Évaluation :

4

Need to check on people driving and parking in the facility who are not authorized customers.. There were quite a few non customers who park inside and sit to meet other non customers. This does not feel safe.

Évaluation :

2

I rented a truck first and I was given keys to a truck that was not available. I rented a storage unit in which I found belonged to someone else after getting a bed and dresser up there. Then someone comes up there with a list and only one on the list was available, and that one had a large pole with a base to it in the unit. This particular unit was supposed to be a 10/10 which the pole took up 1/3 of the unit. I ended up finding my own unit that needed to be swept. Uuugghhh after all that I was exhausted and frustrated

Évaluation :

3

Checking in with Brandon was good. But checking out with Aleyah or Ayana (whatever her name was) was terrible. She had an attitude from the moment my friend and I walked up and during our truck rental and my storage close out. I work with the public as well as a supervisor and I wouldn't have her working for me. Very rude.

Évaluation :

4

Every employee was professional and very helpful. The only problem I had was there were no locks available for the storage units. However the staff called around and located one for me.

Évaluation :

3

The unit was marked ready and when he opened it the unit was not cleaned out. Then we went to another one and the same thing happened. The biggest inconvenience was not being able to bring the truck into the storage area as they close the gate before the office closes. It was very inconvenient. Also I'm really not sure that the unit that my stuff is in matches the paperwork. Even at the final destination he still had to swap me out. Something is clearly not working well. The people were great and helpful.

Évaluation :

5

The staff on Hunting Park Ave is a DELIGHT! Very customer service friendly. I will actually miss them.

Évaluation :

3

In all Honesty, the facility was clean and convenient. The only thing I had a serious issue with was the Girl at the front desk. She was the worst I've ever experienced. She had the worst disposition I'd ever since in my lifetime.

Évaluation :

5

I just want to Say Is that you are pretty great since this whole pandemic I have been sick operated on and still recuperating and I just want to say thank you and God bless you all

Évaluation :

1

Never recieved an email of phone call about my unit since 5/2020, untill 12/13/21. Now im notified that the unit was sold for $10.00. Complete BS...How do you explain that? And to add insult to injury, the email stated that I owe a balance!

Évaluation :

5

The staff was very helpful and polite with service.

Évaluation :

5

Outstanding

Évaluation :

5

facility is huge; could use several more carts

Évaluation :

5

The customer service representative was very helpful and knowledgeable. I appreciate all the assistance he gave us. Very professional young man. Just awesome!

Évaluation :

5

I was very satisfied

Évaluation :

5

Very nice people and the place was clean.. thank you.

Évaluation :

4

Need to invest in more dollars/ carts!!! The wait is way too long!!!

Évaluation :

2

Files formal complaint about gross lack of customer service, professionalism, preparedness and consideration. Please follow up to discuss resolution. I was inconvenienced and incurred additional expenses.

Évaluation :

5

Convenient for me very nice and clean

Évaluation :

3

If I had any complaint it would be the equipment to things to my unit isn't easy to get. I find I spend more time looking for a dolly, and the right kind/type than it takes me to get my things to my unit. Additionally, the Key Card is not working properly l, I standing inside the elevator, wondering when it will move, and have to come out and swipe my card again and again...that's woresome as heck. I have spoke to the young lady at the front desk about my issues...I'm told I just have to be patient and come to them as my problems occur. They have gotten me a dolly, but it's not timely at all...and the Key card issue doesn't seem to be an issue for anyone but me...smh

Évaluation :

5

Brandon is the best. He was very understanding and accomodating to my situation. Because of that, the Allegheny facility and vehicles are my first choice for storage and business in Philadelphia. The staff were also pleasant and helpful. I like that there is inside parking. I felt safe going to facility by myself. Con: slow elevators, but clean. I also wish that there was some memorium about the building in the building, since it was an iconic site in Philadelphia ( the old TastyKake Bakery). It would give me something to read while Im waiting in the lobby. Otherwise, it felt like my second home for 2 years.

Évaluation :

2

Whenever I would call customer service the representatives were not pleasant nor helpful. I had an incident with one of the managers which caused me to close my unit.

Évaluation :

1

A whole mess

Évaluation :

5

Great secured facility. Very friendly staff. The only complaint I might have is the lack of more dolley and carts. I do understand that some people are more egoistic and selfish and that the staff do their best. I would recommend this place to my friends.

Évaluation :

3

The ceiling needs to be more secure over the units because there are pipes and they leak

Évaluation :

4

They signed me into a storage unit with a building support pole right in the middle of it, I told them about it and they found me a proper storage immediately they were very helpful and respectful. I have no complaints at this time.

Évaluation :

1

I thought it was a clean place to store my stuff however my stuff ended up with Roach’s and I was at a event and seen a roach come out I didn’t have Roach’s before I moved in there I had to treat my house because I started seeing them when I moved out of the storage and to top it all off it’s not being taken seriously by the staff or the insurance company so I’m going to the news

Évaluation :

1

I called and reported everything extremely unprofessional and ruined my whole night I didn't even sleep or eat just horrible.

Évaluation :