Customer Reviews for U-Haul Moving & Storage of Allegheny West

Sent feedback about staff not observing the social distancing and respecting people's insistence without an attitude. I intentionally requested to do everything through the phone to limit personal interaction.

Polite customer service. Adhered to covid 19 guidelines.

Just keep doing what u do

Remind customers to turn off the tow haul button. That way the truck does not seem to have a transmission issue to drivers who don't know about that feature.

Elevators malfunctioned too often. Better access to restrooms.

Good service, rented your trucks multiple times for my moves, affordable and reliable service. Some trucks has padlocks (or used to have padlocks) on the cargo area, but mine did not. Since I had to leave the dolly I rented in the cargo bay unlocked I was maybe a little bit concerned it could be stolen. I suggest you put padlocks on all cargo bays and provide a key for renters.

Fast checkout, everyone was friendly with great service. AAA+

Staff checking in and out were pleasant and helpful. Easy transaction. Would definitely use again.

At the equipment return the customer service was poor and the girl was rude

Everything went well during the time I utilized the storage facility. The only issue was upon my arrival to my destination with the items I kept in storage I noticed dead roaches and live roaches on my belongings. This was disturbing as I had to get my new place sprayed before I could continue.

Had a few issues in the beginning with the door being jammed at the entrance to the storage building but Brandon was helpful and solved it ASAP!

Nothing, maybe no charge ??

The facility itself was ok with the exception of the fact that we were never told that there would be a huge pillar that occupied a large majority of our space. Also when we tried to cancel when we called the gentleman left us on hold for 40 minutes. Then when I called back he said he would look at our storage and make sure it was cleaned and call back in five minutes. He never did he also said we'd get a full refund bc it was the day we cancelled was the day we were charged and I never heard back from him I had to call my bank to figure the charge and ensure the cancellation. Horrible horrible customer service

The guy who started with me and gave the fan was nice but when returning the van the girl who have to receive it was working on a private car on the area allocated for returning the equipments & she bothered a lot by us urging her to receive the van and with a frown face started to talk about leaving a small empty Dunkin Donut cup in the car means a fee for return the van uncleaned I apologized and went and removed that cup then she said there is a scarce of dry mud at the peripheries of the van. I said I got this van for only one hour & it's clear these are traces of yesterday's or previous day rain mud cannot got dried like this in one hour in a cold day & she said you should report that when you got the van I said but it was scarce and nobody pay attention to these little and trivial things she said that is stupid excuse, I said please respect me and don't disrespect just charge a cleaning fee. I went to the worker in the counter and she was respectful but didn't make any comment to relieve our frustration. I was so mad about that treatment although they said we're not charging you anything. I said I don't really care about any charge I was just expect decent treatment

The vehicle needed to be serviced it was not a smooth driving truck, but it got the job done.

I had 2 U-boxes and 1 Storage Unit at U-Haul of Allegheny West. My experience with everyone at this facility was extremely pleasant. All were accommodating, very helpful and friendly. I was particularly impressed with how the office personnel managed a busy time, efficiently handling each customer's needs in a positive, competent manner. If they did not know the answer to a question, they were happy to do the necessary work to find out. I have dealt with many U-Haul facilities (West and East coast) and Allegheny West has been the best! Thank You

I do not think that charging someone 15 dollars for gas for the less than five miles we put on the truck is a fair deal, will not be returning because of this reason. An advertised 19.95 rate added up to an 84 dollar bill at the end, for just two hours of use. Very poor customer service and lying about prices. Not returning to UHaul again.

Brandon was very nice and professional. His customer service skills were great and he made sure all my needs were met.

Your staff have a really smart mouth and I was ready to knock her head off but I had to be the bigger person

Charged me 17$ for gas for being below one notch

Mileage, fuel were wrong The trucks were not well maintained, the one I had had multiple things not working ie: radio, backup camera, etc I’m waited forever to get checked in and the online check in service did not work

Brandon was such a great help, excellent customer service, and went above and beyond to make sure my all needs were met.

Confusing when returning a trailer signs and arrows say go this way but when get to stop sign no one shows up. I called the location and was told they were with a customer and placed me on hold, I was on hold for over 10 min and circled the bldg again till I found a person outside and stopped. They wanted me to back the trailer in but after all the above I said they can drop it where I am parked.

I had a positive experience with Uhaul.

Nothing at all

Three manager was more then amazing. The stag however needs a little bit of professional development concerning personal phone calls not being a priority over guest. The van felt like it was going to break down and the transmission kept slipping. But again the manager was amazing

Customer service is excellent good environment

Super friendly and efficient staff. Definitely would recommend.

Poor ..

It took way too long and there was only one customer service worker the entire wait.

I got a storage there and when I pick up my stuff to bring to my new home there was a lot of cockroach in my furniture and in the bags

They canceled my truck last second and Forced me to go to another location.. then they didn’t give me my equipment when they said they said Then I had to drive all the way to another location to get my dollys blankets and everything Not to mention I had three movers I was paying by the hour costing me 150$ more then it would have Unacceptable and I’ll never use uhaul again not even an I’m sorry unbelievable

I think they get a little overwhelmed it’s usually a lot of customers and only 2 staff

I was notified less than 12 hours before that my reservation moved locations and I was charged for the extra miles I had to drive in comparison. Unaccomidating experience, not convenient.

Customer service was incredible. The manager even gave me a ride home. Can't thank this place enough. Will certainly rent there again.

I was very pleased the supervisor helped me with all my needs. Very clean in secure.. Thanks for all y’all help!!

Love it rent alout weekly from them

My experience at and with this facility was overall excellent.

Brandon was very friendly and an awesome help. Thank you guys!

The staff at this location is spectacular.

Very nice staff clean building/ storage... access ability 💯

It was a pleasure to use the U-Haul services and facility. The staff were knowledgeable, professional and helpful. I would recommend this U-Haul business to my family, friends and community.

Wrong information online, wrong truck and storage. Poor customer service at site.

Nice and clean friendly staff and great pricing.

Very smooth process and accommodating staff!

It was a pleasure coming to the storage facility all the time. The security was superb.

Brandon thanks for ALL your help!

Fast, easy and staff was very helpful for pick up and check up. Much better than the 707 Allegheny location. Thank you for all your help!

Agent Jamaal was extremely nice and helpful.....thanks alot....

I have rented trailers from this location over ten times, and I am always impressed with the cleanliness, professional and helpful staff, and great equipment. Every time I have rented a trailer, I have been able to get in and out quickly, and dropoff is very easy with a staff member who is happy and asks me how everything went with the rental. I would highly recommend this UHaul location and feel that the employees should get raises for their helpfulness and attention to detail. Big White Toyota Guy

The customer service was outstanding, they care about their customers with excellence, I am so greatful how they cared for our belongings.

THE GUYS who helped me we're great...

The entrance was a little hard to find more signs on the ground would help

Favorite location of all!

Need more staff on weekends especially. Opening hours, was waiting in line 45min to make a payment on my storage unit at 10am on 12-7-19 sat. Only had one employee at hunting park Location.......

Staff was wonderful. Thanks for making the process painless, and for your good cheer!

N/A

Everyone was great!

William was very helpful and friendly

One of the Workers told us to drop the he Van,and we don't have to take a Picture of it.Come to find out that was not a 100%true,We didn't know at the time a $20 fee go directly into there Pocket,We should have did what we was told,We know now.

Great experience. Customer service was outstanding! Rented a cargo van for small move; smooth transaction from initial rental to return of van.

Great group of people great customer service everyone there had good knowledge on the equipment I was using I would definitely recommend to a friend or a family

The staff was very polite and assistede with securing a storage facility and returning the truck as well. The building is very nice and clean. I feel safe leaving my belongings in that facility.

I loved this location! Everyone was friendly and extremely helpful. The return process was quick and easy.

I always met with very friendy staff. Never had a bad experience. Thank you

I'm grateful for the experience. Personnel was kind and friendly. They went above board to make sure I had what I needed. Thank you did your service.

Everything was GREAT. Pretty much a seamless & straightforward experience!

Nothing

The facility it self was above average however the staff could use some customer service training especially the older black male who works at the front desk.... He is very condescending !

None

I was over charged I paid 100$ for basically 3 hours this is ridiculous I never had to spend that much money on a regular sized uhaul

Didn't expect to utilize their services as long as i did. However, any mishaps i personally made were rectified. Therefore, my experience with this U-Haul company @ this location was phenomenal.

I think all is good. If it's not broke, don't fix it.

Excellent!!

Wait times are extreme, low staffed, check in/out staff had to keep leaving post to handle other duties, having a reservation does not shorten the wait.

Need more moveon carts Guy manager was very rude he needs customer service training.

One of the staff was very helpful and patient but the manager was very rude to me and his own staff. My items are now stolen. They can't find them. I'm still waiting

Need to file an insurance claim. Sofa was stained by a ceiling leak.

The young lady who assisted me was very poised &professional. She explained the rental access process very thoroughly.

I am happy with the service i received. The facilities are well maintained, the staff was friendly and helpful and got be set up very quickly. I could not have asked for a better experience.

Very much satisfied, with customer service, storage facility, equipment, thank you.

Great

Our individual needs were addressed with courtesy, creativity and speed and were grateful for the helpful employees.

I closed out the unit and then was sent two friendly reminders about payment then two letters about late-Lien payments. I called 4 times to rectify and I still don't know if this has been taken care

Awesome

Jemel and Aliyah were SO helpful to us. We had an unusual situation which required a creative solution and they helped us find it and work through the details. Everyone was extremely polite. So clean!

N/a

This is the worst experience that I have had in all the time I have used your services. I have been overcharged for something that was not my fault. I will write the Corporate Office in regards.

The entire process was made seamless by the knowledge of the staff. Superb service!

Took a little while but my issue got resolved. Will follow up with the manager this week. None of the on hand staff wanted to take responsibility for the error they caused. But, it's all good

Very good service, friendly workers. The place is clean and organized. The only thing I would change is the price for the smallest storage unit. Otherwise, it’s a well maintained placed.

Terrific experience,walked thru the door/was greeted by a very friendly, pleasant man who was eager to help me & offered great information. His name was Mr. Simmons who knew job well & was excellent!

The unit was great and kept my belongings safe and dry. I met 2 employees that were wonderful (can't remember their names, but wish I could). Everyone else seemed lazy and completely uncaring.

Had to call 4 times to refuse a charge based on a vacant unit I had cancelled, this unit was then rented out to someone else and I was charged for it, this is fraud and theft, staff was very rude

Thanks

Thanks

The mgr was rude to me and staff. Moving out was a nightmare. I moved away and couldn’t check out over the phone. I paid three extra months extra until I found a way around this issue. It was Just bad

Great

Very professional ,courteous polite took his time and explain everything to me

Na

Satisfied with your service

None

Very professional and quick service.

Very fast service

great service

Brandon was VERY professional nice guy helpful

This storage place is spacious, clean, professional and helpful.. The prices are good but insurance is high. $55 for smallest unit to $71 after insurance is high. I hope the insurance rates go down.

A good experience

Had a great experience, well lit and clean. It is hard to navigate through

Brandon was excellent in assisting me with my storage unit, very personable. I look forward to working with this team at Allegheny West.

Team did a great job helping my family and were very customer service orientated.

I booked it on line from New York. However then I arrived I had to reregister again and provide information that was not asked on line, Like 3 references and my Home insurance. You should be more cl

The gentleman who assisted me with getting my unit was very professional and kind... when returning the truck i had a horrible experience

Everything was above average

Everything was helpful. They helped create ease of mind while I was overseas.

Great experience

For yesterday being my first time in a U Haul in years was a very good one. The person who took care of me is named Brandon and his service was great. I truly like Brandon’s service.

Premises safe and secured, well-managed, cleanliness throughout including the bathrooms, orderly, well-lit, climate-controlled, Staff: professional, well-informed, courteous and amiable.

Is a good location with convient elevators and carts to use Made my move easy to by myself

Nice clean facility. Friendly staff.

Treated very well.

Would be nice to have two large dumpsters set to be on premises at least 2days out of the week.

The young woman was always professional, respectful and sensitive to my needs.

The staff at this uhaul were lifesavers in a day full of issues caused by other locations. They were efficient and polite, made sure the equipment was safe, and took time to try to resolve problems.

Its clean and secure.would recommend this place to friends

Your staff did a great job. Very attentive. Answered questions. very helpful.

William Simmons was the best. Turned my stressful situation into a smooth situation. He was so polite, with a calm voice and extremely helpful. Awesome!!!

I understand that you have a business to run and due to some bad clientele some unfortunate or misfortunate things have occurred but I truly believe that the customer aspect on an individual basis

N/a

Very neat and clean

It was great great facility... storage could be 24/7

The Uhaul system is a well thought out process and it works brilliantly.

The staff was excellent in providing good customer service. I enjoyed the cleanliness which I give this u- haul a 10. I recommended 2 customers checking out and my cousin moved in on Thursday.

My experience was good

n/a

The customer service From Brandon Donavon was poor. Both delivery to my house and the pickup from my house were late. Lacks phone educate. Perhaps a class in developing customer service skills.

Workers did not want to do any work until a manager was on site. Employees were rude, short tempered and overall negative

The movers were great. The only thing bringing this grade down a bit was that the architecture of the building has several columns where getting a true 10' room is difficult.

I like everything about this location & how it's ran...I have no complaints...

Location had changed since I was last there the entrance had moved there were two workers but only the female worker knew how to work everything this made for a long wait to be served

Was very satisfied with the staff n facility....couldnt complain even i wanted to but i dont

The entire U-Haul storage box experience was a nightmare. No one in any dept. could tell me where my box was located, and everything Cust. Serv. reps told me to expect did not happen.

Well maintained facility

The staff was racist made derogatory remarks about me threatened and harrassed me..I would not recommend this uhaul to anyone I know and would strongly oppose it to anyone thinking of going there.

I have not used this facility. Don’t know why I got this.

I am a new customer here. I am not happy with this facility at all. They are infested with roaches. When I told the manager he just stated, Yeah we know the exterminator will be here soon.

N/a

Brandon at the front desk was an absolute professional. He was working the very busy desk by himself, and went above and beyond to make sure each and every customer was happy. He deserves a raise.

A great facility for storage

noted occasional roaches in unit on move out and we had none upon leaving our belongings initially

.

This was one of the worst experiences of my life. I was given incorrect information from the start, it is impossible to get someone on the phone, "Brandon" was unsympathetic, & hung up on me.

It was good.. just very hot and had hard time finding carts to use.

Not organized at all.

None

unprofessional

not enough people at register. had to wait too long in line.

above avergae

pest control is needed. there are roaches in elevator.

The experience with the UBox was a nightmare. I scheduled the delivery of the box in advance and called the day prior to confirm. Despite that, box didn’t come and no one knew where it was.Never again

Very understanding

The 24-hour access isn’t available anymore. That sucks!!!

Everyone was very helpful. Provided me excellent customer service.

I had a storage unit and moved out before the due date payment. But, my unit still had the lock on there that I forgot to take off. Now they are charging me for the monthly fee; the unit is empty!!!!

N/A

Staff and most of all the manager was horrible will never store there again

The check in was a bit problematic

Yeah it was an excellent place to store my belongings and I would recommend anybody to store their belongings there.