Évaluations des clients U-Haul Moving & Storage of Allegheny West
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Allegheny West
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Stephanie S. le
I wasn’t given a specific spot to leave the truck, but I parked it where I could fit it.
Valerie P G. le
Our individual needs were addressed with courtesy, creativity and speed and were grateful for the helpful employees.
Richard W. le
I closed out the unit and then was sent two friendly reminders about payment then two letters about late-Lien payments. I called 4 times to rectify and I still don't know if this has been taken care
Juanita M. le
Awesome
luis m. le
The drop off was a nightmare. I went to multiple locations to drop Off the truck and trailer no one had room for it. So again additional fuel costs and extra mileage all the mistake of uhaul not me!! I should of been compensated for this mess!
Kimberly M. le
The sales person was very nice and patient. But he needed help. There was so much going on. Phones ringing people coming in and to top that the computer froze on him. I felt so bad that I wanted to lend him a hand. This store needs to hire more people.
Valerie P G. le
Jemel and Aliyah were SO helpful to us. We had an unusual situation which required a creative solution and they helped us find it and work through the details. Everyone was extremely polite. So clean!
Jasmin O. le
N/a
Rudy L. le
Items that were rented online not provided by store location.
James L. le
You lost my box and couldn’t give me the accurate location for weeks You refused to release the box to the movers I hired through your company Your support line was completely useless if finding my box, getting access to to, and setting up movers. In addition to that multiple boxes within my trailer were broken causing damage to the items within them including: a computer monitor, keyboard, and speaker system.
CHERYL G. le
This is the worst experience that I have had in all the time I have used your services. I have been overcharged for something that was not my fault. I will write the Corporate Office in regards.
Sebastian C. le
I reserved a rental a day prior. The next day, I woke up to a text message and voicemail stating that the location where I had reserved the trailer, did not have one in stock, so I had to go to a different location. I traveled through the ghetto to the next location. This location said I owed double the $ amount, and then said that they didn’t have the trailer available. I escalated to 1-800-GO-UHAUL and spoke with a manager, who said that the location had 2 trailers available. The General Manager at this location disagreed with them, trying to get me to pay double, as well as stating that there were no trailers available. The manager on customer service sent messages to the location, but the employees did not receive the messages, according to them. I was then instructed by the manager on customer service to go to ANOTHER location to pickup my trailer. I did so. Upon arrival, I was told that I did have the trailer available, and the hitch and furniture pads that I had requested, but the 4-way light connector was not available and that I should go to AutoZone to purchase it. The hitch, light connector, and furniture pads were reserved from the initial booking; however, the location did not have the light connector; one of the basic items that it sells for business. I went to AutoZone being told that they would know what I needed. They didn’t know what I needed. I bought one item, drove back to U-Haul, and was told that was incorrect and I should drive back and get a proper one. I went back to AutoZone and they sold me a different adapter. I drove back to U-Haul and they said that adapter was not the proper one. I was then told to drive back to the previous U-Haul location to pickup the adapter. I had the most unorganized, stressful experience with U-Haul. I do not recommend them whatsoever, at least in Philadelphia, PA. I wasted 2 hours and a half trying to get my equipment that I had contracted for the previous day, and therefore was late to my destination and could not complete moving steps I had planned. The General Manager and employees of the location in the ghetto did not know the pricing of the rental trailer or how the insurance pricing worked, but I did, just because I had made the reservation the day prior. I basically knew more about the operations and pricing of U-Haul than the employees and General Manager, and 1-800-GO-UHAUL was in agreement with me. STAY AWAY FROM 747 W ALLEGHENY AVE!!!! In the ghetto, minimally staffed with employees and managers who are undertrained and will confidently overcharge you if you let them, and will argue pricing when the pricing information is clearly stated on the signs above them and online!! UNBELIEVABLE!!!!
Lisa H. le
There was only one person working behind the counter when we were scheduled to pickup our truck. We had to wait in line for over 45 minutes to pick up our truck. This put us behind with our move.
Courtney M. le
Did not enter store. Service member who assisted me was friendly, efficient. The layout of the drop-off center was slightly confusing and cluttered, but overall, a good drop-off experience.
Akil P. le
Some people were helpful and some were not. Also, the elevators are too slow for efficient storage. There was an issue with setting the alarm at 7pm which limited our ability to get back into the building close to 7pm and continue unloading our belongings into the storage facility. There were not enough customer service representatives to help us with unloading our belongings up on our assigned floors. It would be helpful if there were 24-hour access to the facility. There is no light inside the actual storage unit, this makes it more difficult to store items efficiently.
Philip G. le
We dropped equipment after hours @ 10:30pm on Friday night but now we are being charged for an extra day looking into a reward of that
Anthony S. le
It would have been nice the gentleman who waited on me would have came and told me that I had to go outside and check the truck and check the gas due to the fact that I never was told that I got played by Uhaul so yes I give you all a very very poor rating cuz you took me for $45 you'll have a wonderful day talk to you
Drew B. le
My experience with all of the employees was fine, but u-haul wasn't able to provide a rental at a location closer to my address or storage center, which led to me paying higher mileage fees and spending more on gas. Also there was a dashboard light left on that took a while to figure out how to turn off.
Patricia D. le
The entire process was made seamless by the knowledge of the staff. Superb service!
Saleh A. le
Professional and very quick. Load in a location and unload in different location
Harold H. le
Interior of pickup truck was dirty ....
Aaron B. le
Keep everything the same
Aaron W. le
Took a little while but my issue got resolved. Will follow up with the manager this week. None of the on hand staff wanted to take responsibility for the error they caused. But, it's all good
Sergei B. le
Very good service, friendly workers. The place is clean and organized. The only thing I would change is the price for the smallest storage unit. Otherwise, it’s a well maintained placed.
Wanda M. le
Terrific experience,walked thru the door/was greeted by a very friendly, pleasant man who was eager to help me & offered great information. His name was Mr. Simmons who knew job well & was excellent!
laura f. le
The unit was great and kept my belongings safe and dry. I met 2 employees that were wonderful (can't remember their names, but wish I could). Everyone else seemed lazy and completely uncaring.
EVAN K. le
Had to call 4 times to refuse a charge based on a vacant unit I had cancelled, this unit was then rented out to someone else and I was charged for it, this is fraud and theft, staff was very rude
Michel R. le
Thanks
Gerald M. le
Thanks
Tamikah M. le
The mgr was rude to me and staff. Moving out was a nightmare. I moved away and couldn’t check out over the phone. I paid three extra months extra until I found a way around this issue. It was Just bad
RAYMOND Z. le
Great
Cassandra B. le
Very professional ,courteous polite took his time and explain everything to me
Larry D. le
Na
doyle b. le
Satisfied with your service
Cara V. le
None
Melvin M. le
Very professional and quick service.
jonice T. le
Very fast service
Ykisme W. le
great service
KINDA S. le
Brandon was VERY professional nice guy helpful
Crystal C. le
This storage place is spacious, clean, professional and helpful.. The prices are good but insurance is high. $55 for smallest unit to $71 after insurance is high. I hope the insurance rates go down.
Melody W. le
A good experience
Rhonda F. le
Had a great experience, well lit and clean. It is hard to navigate through
Malika G. le
Brandon was excellent in assisting me with my storage unit, very personable. I look forward to working with this team at Allegheny West.
Larry M. le
Team did a great job helping my family and were very customer service orientated.
Erez S. le
I booked it on line from New York. However then I arrived I had to reregister again and provide information that was not asked on line, Like 3 references and my Home insurance. You should be more cl
Shamera H. le
The gentleman who assisted me with getting my unit was very professional and kind... when returning the truck i had a horrible experience
Gael V. le
Everything was above average
Breanna C. le
Everything was helpful. They helped create ease of mind while I was overseas.
Sarah H. le
Great experience
Gael V. le
For yesterday being my first time in a U Haul in years was a very good one. The person who took care of me is named Brandon and his service was great. I truly like Brandon’s service.
Jayne Y. le
Premises safe and secured, well-managed, cleanliness throughout including the bathrooms, orderly, well-lit, climate-controlled, Staff: professional, well-informed, courteous and amiable.
Timothy Y. le
Is a good location with convient elevators and carts to use Made my move easy to by myself
desiree h. le
Nice clean facility. Friendly staff.
MIRANDA G. le
Treated very well.
Robert S. le
Would be nice to have two large dumpsters set to be on premises at least 2days out of the week.
Myteesha R. le
The young woman was always professional, respectful and sensitive to my needs.
Katelyn S. le
The staff at this uhaul were lifesavers in a day full of issues caused by other locations. They were efficient and polite, made sure the equipment was safe, and took time to try to resolve problems.
Rhonda S. le
Its clean and secure.would recommend this place to friends
Steve G. le
Your staff did a great job. Very attentive. Answered questions. very helpful.
DESIREE S. le
William Simmons was the best. Turned my stressful situation into a smooth situation. He was so polite, with a calm voice and extremely helpful. Awesome!!!
Randall S. le
I understand that you have a business to run and due to some bad clientele some unfortunate or misfortunate things have occurred but I truly believe that the customer aspect on an individual basis
destiny s. le
N/a
Sheryl B. le
Very neat and clean
Kevin W. le
It was great great facility... storage could be 24/7
DIANNER H. le
The Uhaul system is a well thought out process and it works brilliantly.
Adrienne B. le
The staff was excellent in providing good customer service. I enjoyed the cleanliness which I give this u- haul a 10. I recommended 2 customers checking out and my cousin moved in on Thursday.
KINDRA L. le
My experience was good
Franklin O. le
n/a
Carol M. le
The customer service From Brandon Donavon was poor. Both delivery to my house and the pickup from my house were late. Lacks phone educate. Perhaps a class in developing customer service skills.
Beverly S. le
Workers did not want to do any work until a manager was on site. Employees were rude, short tempered and overall negative
Richard Q. le
The movers were great. The only thing bringing this grade down a bit was that the architecture of the building has several columns where getting a true 10' room is difficult.
Mia B. le
I like everything about this location & how it's ran...I have no complaints...
ELVA W. le
Location had changed since I was last there the entrance had moved there were two workers but only the female worker knew how to work everything this made for a long wait to be served
BRENDA H. le
Was very satisfied with the staff n facility....couldnt complain even i wanted to but i dont
Judith s. le
The entire U-Haul storage box experience was a nightmare. No one in any dept. could tell me where my box was located, and everything Cust. Serv. reps told me to expect did not happen.
YVETTE M. le
Well maintained facility
Michelle W. le
The staff was racist made derogatory remarks about me threatened and harrassed me..I would not recommend this uhaul to anyone I know and would strongly oppose it to anyone thinking of going there.
JOSE G. le
I have not used this facility. Don’t know why I got this.
Rich B. le
I am a new customer here. I am not happy with this facility at all. They are infested with roaches. When I told the manager he just stated, Yeah we know the exterminator will be here soon.
Jacqueline S. le
N/a
Ryan H. le
Brandon at the front desk was an absolute professional. He was working the very busy desk by himself, and went above and beyond to make sure each and every customer was happy. He deserves a raise.
Tia D. le
A great facility for storage
Richard M. le
noted occasional roaches in unit on move out and we had none upon leaving our belongings initially
Christopher W. le
.
Gina C. le
This was one of the worst experiences of my life. I was given incorrect information from the start, it is impossible to get someone on the phone, "Brandon" was unsympathetic, & hung up on me.
Eleanor C. le
It was good.. just very hot and had hard time finding carts to use.
Bryant R. le
Not organized at all.
Lucy P. le
None
crystal D. le
unprofessional
Adam J. le
not enough people at register. had to wait too long in line.
YAGHOOB F. le
above avergae
Natalie J. le
pest control is needed. there are roaches in elevator.
Marcy L. le
The experience with the UBox was a nightmare. I scheduled the delivery of the box in advance and called the day prior to confirm. Despite that, box didn’t come and no one knew where it was.Never again
jennifer m. le
Very understanding
Tiffany C. le
The 24-hour access isn’t available anymore. That sucks!!!
tamara h. le
Everyone was very helpful. Provided me excellent customer service.
Jasmine d. le
I had a storage unit and moved out before the due date payment. But, my unit still had the lock on there that I forgot to take off. Now they are charging me for the monthly fee; the unit is empty!!!!
Leroy N. le
N/A
fateen m. le
Staff and most of all the manager was horrible will never store there again
roberta h. le
The check in was a bit problematic
tonya s. le
Yeah it was an excellent place to store my belongings and I would recommend anybody to store their belongings there.