Customer Reviews for U-Haul Moving & Storage of Allegheny West

2 327 évaluations

2801 W Hunting Park Ave   Philadelphia, PA 19129
(Old Tastykake Factory)

(267) 687-0177

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(267) 687-0177

2801 W Hunting Park Ave
Philadelphia, PA 19129
(Old Tastykake Factory)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

DARYL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
1

Please do not book with U-Haul. Especially if you're moving across states. After 30 years I decided to move from pholly to Atlanta and put my trust in U-Haul. Only for my container not to show up and no one has an answer for me. There's no communication from U-Haul at all in reference to my container and it's delay. Im currently on day 6 of no container. But U-Haul charged me the full amount yet my container is not here and it's past my contract date. Please please please DO NOT BOOK WITH UHAUL.

AMANDA R. 
Évaluation :
1

I was given a van with bald tires. I didn't realize it until I was stuck in the snow. Vehicles should be checked regularly for basic maintenance

JOTHAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayeshatai N.  |  Expérience générale 
Évaluation :
1

Make sure that the truck is in Working order the battery went dead while I was going to move

RIALTON M. 
Évaluation :
3

Service was great Truck was dirty and stinky Windows was not clean in the inside of the truck The truck was not sanitize

Nicole C. 
Évaluation :
2

I rented a truck first and I was given keys to a truck that was not available. I rented a storage unit in which I found belonged to someone else after getting a bed and dresser up there. Then someone comes up there with a list and only one on the list was available, and that one had a large pole with a base to it in the unit. This particular unit was supposed to be a 10/10 which the pole took up 1/3 of the unit. I ended up finding my own unit that needed to be swept. Uuugghhh after all that I was exhausted and frustrated

Lavern H.  |  Premières impressions 
Évaluation :
1

Stop lieing and offering free storage just to get peoples money for a truck

Sharona S. 
Évaluation :
1

The drop box for the key was not lableld. It was not in front of the store. It was around the side in an unlit corner. This is a bad neighborhood. If you want people to return the keys, make it easy and safe for them. I walked around in the dark for fifteen minutes in the rain to find the stupid box.

NEIL T. 
Évaluation :
5

Very professional, quick and informative on equipment use Thanks.

Herman P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Althea W.  |  Premières impressions 
Évaluation :
3

Checking in with Brandon was good. But checking out with Aleyah or Ayana (whatever her name was) was terrible. She had an attitude from the moment my friend and I walked up and during our truck rental and my storage close out. I work with the public as well as a supervisor and I wouldn't have her working for me. Very rude.

Sibilette J.  |  Expérience générale 
Évaluation :
4

Every employee was professional and very helpful. The only problem I had was there were no locks available for the storage units. However the staff called around and located one for me.

Grace G.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PHILLIP G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan c R. 
Évaluation :
1

Honestly, this is the worst U-haul experience I've ever had. I moved all of my stuff out of storage there because recently they couldn't figure out what unit I rented. Each time I rented a truck and dolly, I did not get a dolly. Typically, I like U-haul. That's why I stored my stuff there originally. But it's been a really miserable experience, and I won't be going back anytime soon.

PHILLIP G. 
Évaluation :
5

Very efficient

LAWRENCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle T.  |  Premières impressions 
Évaluation :
4

I chose this location because I always get good customer service and they have the equipment that I need. However there were 2 minor issues with this rental and one of the issues could have been bigger. The first issue was that the employee who connected the trailer hooked it on improperly. The trailer came off of my hitch ball less than a mile from the UHaul location on a heavily trafficked street with no shoulder. Luckily the safety chains worked and the trailer stayed with my vehicle. However, the trailer did strike the rear of my vehicle. This put me in a dangerous position when I had to reattach the trailer in the middle of a lane on a busy street. I was able to reattach the trailer correctly and it didn't appear to damage my vehicle. The other minor issue is that there were some moving supplies that were left in the trailer from the previous renter. That wasn't a big deal though as I still had enough room in the trailer for what I needed. Other than those issues it was a great experience.

JAMES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

camron w.  |  Expérience générale 
Évaluation :
5

Keep hiring people like the crew you have at the 2801 hunting park branch.

CLIFFORD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sumanya N. 
Évaluation :
3

The unit was marked ready and when he opened it the unit was not cleaned out. Then we went to another one and the same thing happened. The biggest inconvenience was not being able to bring the truck into the storage area as they close the gate before the office closes. It was very inconvenient. Also I'm really not sure that the unit that my stuff is in matches the paperwork. Even at the final destination he still had to swap me out. Something is clearly not working well. The people were great and helpful.

KAREN L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO T. 
Évaluation :
5

The staff on Hunting Park Ave is a DELIGHT! Very customer service friendly. I will actually miss them.

Tamica O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim G.  |  Premières impressions 
Évaluation :
4

clean inside and outside

JUSTIN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

judith e.  |  Premières impressions 
Évaluation :
3

don't give a truck with no gas, don't give a truck with front end damage

MALIKA B. 
Évaluation :
3

In all Honesty, the facility was clean and convenient. The only thing I had a serious issue with was the Girl at the front desk. She was the worst I've ever experienced. She had the worst disposition I'd ever since in my lifetime.

Lynn G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zainot M.  |  Online Move In 
Évaluation :
2

I would honestly say, please choose better front desk help. Very unprofessional. There was a Girl working here with a very unpleasant attitude 8n which I have never experienced before at a U-Haul establishment...

LYNN G. 
Évaluation :
5

I just want to Say Is that you are pretty great since this whole pandemic I have been sick operated on and still recuperating and I just want to say thank you and God bless you all

Michelle S.  |  Expérience générale 
Évaluation :
5

Na

JOSEPH W. 
Évaluation :
1

Never recieved an email of phone call about my unit since 5/2020, untill 12/13/21. Now im notified that the unit was sold for $10.00. Complete BS...How do you explain that? And to add insult to injury, the email stated that I owe a balance!

Alzina B.  |  Expérience générale 
Évaluation :
2

Employees are rude , I was Over charged and had to find the mistake myself. Branden Especially could use customer service training on how not to talk down clients paying for your service. Will not be using this location again.

MEREDITH M. 
Évaluation :
1

I had the worst experience ever. First the representative that helped me out was the only person at the from counter when I arrived. I waited roughly 45 minutes to be assisted. Then they did not have the truck I reserved, they said it had a flat and could not be rented out. I had to take a smaller truck I I ended up making an extra trip. The inside of the truck was disgusting, most of my items were ruined by the truck. The truck smelled like cigarettes and there were ashes everywhere. There was dirt and grime everywhere.

DENAE G. 
Évaluation :
1

The trailer was poorly connected and the trailer fell off from the hitch in the middle of the road after driving an half mile from uhaul.

ANTHONY K. 
Évaluation :
5

The whole process was smooth! Thanks

Feve P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAKARA I. 
Évaluation :
5

Excellent customer service!

sharmon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerome R.  |  Premières impressions 
Évaluation :
5

The pick up was great! I reserved on line, they gave me the keys when I arrived it took 3 min at the most… Returning took even less time. I would recommend This Location for sure🙂 plus I felt safe leaving my vehicle on U Haul's parking lot!!!

Yvette M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jewanda R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Baylor C.  |  Premières impressions 
Évaluation :
5

I am very thankful for the customer service I received, I loss my sister and my dad and they were so caring and patient. The young man even put a little smile on my face while waiting for the truck to pull up. Thanks for great customer service I really appreciate it 😀

TYVIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel L.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and polite with service.

richard m.  |  Premières impressions 
Évaluation :
3

Can't answer until I receive my money for gas it wasn't a problem with it not being where I was told the should have been but I put over now where's my money

SARAH E. 
Évaluation :
5

You guys are awesome. I will be recommending a plethora of customers to this location. Very respectful staff. Keep up the good work

DAWN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAMSUD-DIN M.  |  Expérience générale 
Évaluation :
5

Outstanding

DONALD K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONA-LISA R. 
Évaluation :
5

facility is huge; could use several more carts

Curtis B.  |  Premières impressions 
Évaluation :
5

No thing everything is great

KHALID B. 
Évaluation :
5

Fast service! I was in and out. Thanks . And someone help me get the stuff off the uhaul into my car. Well appreciated

JESSICA B. 
Évaluation :
5

The customer service representative was very helpful and knowledgeable. I appreciate all the assistance he gave us. Very professional young man. Just awesome!

MonaLisa R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian B. 
Évaluation :
5

Great customer service 💯

ANDRE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDY L.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brittany M.  |  Premières impressions 
Évaluation :
5

The staff at this location was great and very helpful. However, Uhaul planning and scheduling system is a mess!!!!!! It is horrible and it caused us a lot of stress and anger. Reserved trucks were no available, then smaller ones were changed to a later pick up time, scheduling people told me one thing, customer service another and staff at the location something else! The system is not updated with status of availability and not even scheduling team knows what is actually available at the location! Please fix this!!!!

PAWEL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICOLE C. 
Évaluation :
1

UHaul repeatedly fails to come close to doing a good job. And it is not a personnel issue. This has happened to across multiple locations. The specific things I reserve weeks in advance repeatedly are not there, causing me to rearrange everything else. What kind of business model is this? It's terrible.

NITZAN S. 
Évaluation :
1

Simple words BAD. Nothing do it right. Store official hour open 7am but only open it at around 7:30am. Customer service is bad and rude, look like not want us as a customer.

HELEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE C. 
Évaluation :
5

I was very satisfied

Morris D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WENDY P. 
Évaluation :
5

Very nice people and the place was clean.. thank you.

Willie W.  |  Premières impressions 
Évaluation :
4

There was damage to the vehicle before I rented it, but the service was great.

GAYLE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonja D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tekoah J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter A.  |  Expérience générale 
Évaluation :
4

Not charge if u get there the day before. I dropped it because it wasn't before 11:00 I was charged a full day.

PAMELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
4

Need to invest in more dollars/ carts!!! The wait is way too long!!!

Shonda J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W.  |  Premières impressions 
Évaluation :
4

Vehicle we wanted was not available when we arrived. Agent was helpful in arranging an alternative.

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD K. 
Évaluation :
4

It would be great if there was more available inventory for customers use. Unfortunately this is the second time I've used this particular location and went through the online process. Then once I've arrived the things I've ordered aren't available. Which is inconvenient, but on the contrary the staff was helpful

BRIANNA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROSE DOROTHY E.  |  Expérience générale 
Évaluation :
2

Files formal complaint about gross lack of customer service, professionalism, preparedness and consideration. Please follow up to discuss resolution. I was inconvenienced and incurred additional expenses.

Najwa N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siarhei L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexandra J. 
Évaluation :
5

Staff was very helpful and super easy to work with. Def will use this location again!

Cierra A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lili S. 
Évaluation :
1

charged me for damage that was already on the vehicle

ANTOINE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD D.  |  Expérience générale 
Évaluation :
5

Staff was excellent

KATHARINE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronnell F.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LASSAD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W.  |  Premières impressions 
Évaluation :
5

The guys were polite and professional.

Shirley J. 
Évaluation :
4

I was there Saturday to rent my storage location. The gentleman who helped me was WONDERFUL!!! Overall the employees were great--friendly and helpful--with the exception of the woman who rented me my truck Sunday morning. I don't think she'd had her coffee yet. But everyone else was friendly and helpful and made me want to come back.

KARI S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Convenient for me very nice and clean

Laverne W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY N. 
Évaluation :
5

Nothing I can think of. Everything went extremely well.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMAR M. 
Évaluation :
3

If I had any complaint it would be the equipment to things to my unit isn't easy to get. I find I spend more time looking for a dolly, and the right kind/type than it takes me to get my things to my unit. Additionally, the Key Card is not working properly l, I standing inside the elevator, wondering when it will move, and have to come out and swipe my card again and again...that's woresome as heck. I have spoke to the young lady at the front desk about my issues...I'm told I just have to be patient and come to them as my problems occur. They have gotten me a dolly, but it's not timely at all...and the Key card issue doesn't seem to be an issue for anyone but me...smh

Efelda Y.  |  Premières impressions 
Évaluation :
1

I made reservations for a 17' Truck almost 2 weeks earlier, then confirmed the same day but when I arrived I was told there was not a truck assigned to me but I needed to call 1-800-go-Uhaul to see if a truck was available at another site. No apology for the inconvenience to me or the movers waiting to move me on their weekend off. Called that # was told my wait time to speak to someone was 57 minutes. Went back in the office to ask if there was anything available then was told a Cargo Van. The movers suggest I get it was better than nothing so I did. They work hard getting my furniture delivered to my apartment in 2 trips with 5 hours to work with because I was told we had to have it back by 6:00 because someone was due to pick it up at 6:45. After getting the Cargo Van I get a call about the truck I originally reserved would be available at 5:30 at another site. 🧐 This was horrible service from Uhaul but the Movers my friends turn a bad experience into a pleasant one they even finish within the alotted time and had the Cargo Van back in time for the 6:45 reservation. Well hope that person picking the Cargo Van experience turned out well.

SANDRA D. 
Évaluation :
3

Was sent to a second location which was very inconvenient. First order was not available and was sent to a different location which was very difficultto get to. At the second location cable was not available if it wasn't for the vehicle we had the trailer would had been canceled. Wasted a lot of time which cut into moving.

Keishla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL W. 
Évaluation :
5

Non

HECTOR R. 
Évaluation :
1

Vehicle provided had a flat tire with a HUGE gash in it. I almost ran into another parked vehicle due to this faulty equipment.

HOPE Z. 
Évaluation :
2

couldn't find the trailer i rented and took too long to get it an leave - probably was there 1,5 hrs.

BRADLEYANDREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNALAI F. 
Évaluation :
1

A whole mess

galen d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVER R. 
Évaluation :
1

Fix you car. Put key drop in a safer place

Regina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nakiyah J. 
Évaluation :
5

The reservation portion turned out to be the worst. They kept messing it up, which in turn held me up. However the actual picking up the truck renewed my faith in U-Haul. The perfect mix of professional and personal.

Stephanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetrius F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDNER P. 
Évaluation :
4

The truck was in good condition but very high mileage (105K) which felt a bit worrisome. But it drive fine, no issues, but a longer trip would have brought me some concern. At the U-Haul site, the General Manager was very help and professional and his team was also very friendly and helpful. It's a busy spot so parking was a challenge. I have two storage units at the location which have been good. The fire / security alarm goes off randomly (very annoying) and the front elevator is not reliable. Everything else has been good thus far.

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Q. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Albert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN J. 
Évaluation :
2

The employee was not friendly like and he also said the gas was over a half a tank and it wasn't. It was at a half a tank. Improve on employee etiquette.

Tawanda B. 
Évaluation :
4

They signed me into a storage unit with a building support pole right in the middle of it, I told them about it and they found me a proper storage immediately they were very helpful and respectful. I have no complaints at this time.

Jamal P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY H. 
Évaluation :
4

The bay of the truck was extremely dirty. Almost as if someone had hauled some type of earth material back there. We cleaned it ourselves and kept going because I hadn't checked before leaving the lot.

DEVON L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDDY L. 
Évaluation :
5

Staff person was amazing that day, when I got there early. He too care of everyone's needs that day very patiently and efficiently. He even backed my truck up to the dock that day.

Stephen M. 
Évaluation :
4

The cab of the truck stank of cigarettes.

Stephen M. 
Évaluation :
5

Difficult to access

Michael B. 
Évaluation :
4

Very pleasant , professional and courtesy.

Geraldine M. 
Évaluation :
3

Better staff

JAMEELIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda M.  |  Premières impressions 
Évaluation :
2

I reserved a 15' truck, furniture cart and dolly for my move but when i got the truck there was no dolly or furniture cart. I informed the staff about the situation and they were helpful enough...they couldn't find a dolly but did find a furniture cart. Which is no help with stairs. We ended up buying a new dolly from the home depot. Also the truck had less than a quater tank of gas when i picked it up. So i had to fuel it before the move and when i returned it, which was another unexpected expense. I got my email reciept and saw that i was still charged for a dolly and gas even though i returned it with more gas than when i got it. Overall the staff was friendly and helpful this location just seems under equipped.

Marcus V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDON M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kim p.  |  Premières impressions 
Évaluation :
1

I called and reported everything extremely unprofessional and ruined my whole night I didn't even sleep or eat just horrible.

LaTia W.  |  Premières impressions 
Évaluation :
1

I just got my storage unit yesterday, no one told me that after hours the sliding door doesn't work! That was very inconvenient especially that multiple people were using the one door. Elevator access was horrible, it took multiple times scanning my card for the elevator to actually do anything. My wife was stuck for 15min at one point as someone called it up to 5th floor and she was not able to get back down. There was a shortage of carts!!!! And I was told by someone there were a bunch on 5th floor but I couldn't get up there so that was useless. I tried asking the supervisor/manager before she left for the day to get more carts but she was not helpful at all! This was a horrible experience and if I had the option to pack up and leave I would!

Pawel W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amir B. 
Évaluation :
3

We booked this reservation months and months ago but weren't able to get a hand truck when we really needed one. The truck was also full of like 30 old damp furniture pads.

DAVID B. 
Évaluation :
4

Customer service was excellent

Dawn B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anisa W.  |  Premières impressions 
Évaluation :
5

Keep up the good work

millicent W.  |  Premières impressions 
Évaluation :
4

It was my first time getting a storage unit with Uhaul. The employee (William I believe) was very helpful with explaining the process and how everything works.

Knoverie F.  |  Premières impressions 
Évaluation :
2

When my friend moved in things were smooth. That's what attracted me to choose this site. But when getting my unit. It took a lot time locate a 10x10x9. First was still filled with some else stuff and locked. Second unit had volume in the middle not suitable since paying that space I can't use. Third was two 5x10 one had a column kinda goes back to the second unit ( I needed every inch of space. Finally found two usable units a few feet from each other. I will say that the staffing maintain a professional disposition throughout time. So I'm staying than you. I just lost a lot of time.

Garfield R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kennisha P.  |  Premières impressions 
Évaluation :
1

The storage place is understaffed and your system has to many glitches. I booked my whole moving through Uhaul and had the worst experience

ALBA M.  |  Premières impressions 
Évaluation :
5

I work with the location manager he was very helpful and polite. The office was very busy but he kept the process moving smoothly. Want to Thank him again.

Jacek C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nakia c.  |  Premières impressions 
Évaluation :
3

Thanks

Jairus N.  |  Premières impressions 
Évaluation :
2

The staff cost me money because they gave me a storage unit with a lock  twise .I had a crew that was getting paid by the hour and all that back and forth to get a storage unit was time consuming. I got a unit with a pole or been structure that took away from the square feet that I paid for but I didn't get so I'm supposed to get one month free but I still wasn't discounted the difference of the lack of square feet of what I paid for.

Vincent N.  |  Premières impressions 
Évaluation :
5

Customer service was wonderful. The person who helped me was patient and made sure I had understood everything before I left. She showed me the layout and exits to ensure my safety. Thank you very much I am 70 years old.

Bertha M.  |  Premières impressions 
Évaluation :
5

Everyone was very nice and helpful. Moving is really stressful and not fun. Everyone I spoke with at this facility made my day easier.

Tina N.  |  Premières impressions 
Évaluation :
2

The agent that signed me in was nice and friendly but Brandon is extrely disrespectful on ever level to the point it is racist. Talk to me that way and got upset when I spoke on it to the point he left me on the phone when I attempted to pay the bill.

adrian b.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Judith A S.  |  Premières impressions 
Évaluation :
5

I had to cancel my storage at a different location because I was dissatisfied and inconvenienced. I relocated to this location and it was 1 000 % better.

Iris S.  |  Premières impressions 
Évaluation :
5

My customer service representative was superb. Her customer service skills are impeccable!!! Kind, helpful, caring, accommodating, and more. If I owned any business, she would be my top manager. She needs a promotion! Not sure of her name, but she was young, 20's, black woman, about 5'5 and thin. Give her an Award and promotion. We need more like her in the customer service realm of businesses.

Denise H.  |  Premières impressions 
Évaluation :
4

Everything has been good and as expected 😊😊😊

SHAWN L.  |  Premières impressions 
Évaluation :
5

I like the location and how easy it is to use. What I dont like is the new rule Im a women and at times I do come to the unit late and now I have to unload outside and try to get my things in late which makes me feel unsafe now I wish they change it back.

Sharifah B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B.  |  Premières impressions 
Évaluation :
1

The only thing that I did not like is My online price for my unit was $49,99 plus tax for a 5×5. They did not honor it. I was charged $54,99 plus text. I was told that they didn't know why the website does that. Then I was told the $54,99 was the tax but my monthly fee on my contract is $59 that's a lot of tax. As soon as I am able I will be moving my things to the original company I had a reservation. I changed changed it because of the Uhaul price I got online and it was easier to unload my Ubox. I only stayed because of 1 free month. I sent an email about my concerns and I haven't gotten a response.

Kimyatta w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latisha M.  |  Premières impressions 
Évaluation :
2

My code didn't work so I got trapped in the elevator. There was no lock in my unit like I was told there would be. It was a overall terrible experience.

Tamika T.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yves F.  |  Premières impressions 
Évaluation :
5

Gracias

HIPOLITO V.  |  Premières impressions 
Évaluation :
5

Aljon was a very friendly and pleasant young man who assisted me on Sunday, May 9, 2021 (Mothers Day). He went over and beyond to make certain I found the storage unit and did it with a smile. But this is not my first visit to this site. I currently and began using this facility to store my son's items. I have found all the employees who have assisted me to be very friendly, helpful, and conduct themselves very professionally even under very busy and stressful situations. Unfortunately, I wish that while I am filling out this comment form that I could reach Brian Phillips the Field Manager of the Philadelphia Area, and make a comment about the U-Haul Facility on 4663 Stenton Avenue/Ming Storage. I am very disappointed with the way business is handled over there; very sketchy with handling their affairs of over-charging, and the building storage definitely needs a total overhaul of a makeover. The floors are so flimsy that it makes you feel like you might fall through them the moment you step on the floors. I have had a couple of bad experiences with them and I feel that it isn't a good reputation of what U-Haul represents. This is the second time I had to escalate an issue to Mr. Phillips and he had to authorize a refund for this place trying to rip me off. First, the storage on January 9, 2021, and then because there wasn't an available van for moving at 2801 Hunting Park the customer service told me the closest was 4663 Stenton. I figured that my first experience in January was enough, but to just pick up a van couldn't be too bad...but oh, it was. When I returned the van, children were at the front desk playing to the computer and handling my business and the manager who took care of me in the first place was nowhere to be found and the children have the phone to contact him as if they were a liaison to doing business with me. Only to find out the next day I was overcharged for my mileage and the original order that I put in online to save time was canceled and the manager created a new one when there was no need to. I had come in with the paperwork and confirmation that was filed online. Again I say, sketchy and not upfront honesty is delivered at this site. So my experience with 4663 Stenton Avenue/Ming Storage - first time "Shame on them" and they made me a believer the second time to "not do business with them "EVER". So traveling a little more distance to 2801 Hunting Park is worth my time and money, for sure. I do hope that Brian Phillips gets to read this comment that I took time to fill out. Merci.

Valerie P.  |  Premières impressions 
Évaluation :
2

The elevators were not working properly which caused many customers to become frustrated. Please update and or check the elevators otherwise this is a very clean and convenient establishment

Leshea D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeanetta C.  |  Premières impressions 
Évaluation :
2

While the staff tried their best to assist me, I got stuck in the elevator because the swipe access times out before the elevator comes and opens. The staff was unable to figure out why. Checkout took much longer than it should have given that I had made a reservation online.

Megan B.  |  Premières impressions 
Évaluation :
5

Great job . Keep up the good work

Thomas F.  |  Premières impressions 
Évaluation :
3

Our reserved unit was opened to find someone's belongings in it. We had to get a larger unit since there none left of the size we reserved. This was happening while I had hired help there to unload my truck into the unit. I have called the general manager's cell phone twice to request a temporary reduced rate for the unit we took to make it comparable to the unit I had reserved. He has not returned my call. The staff at the desk were friendly, but had to handle many customers and were not able to address my request. The facility itself is nice and clean. Eventually, I hope I can provide a stronger endorsement.

Dan C.  |  Premières impressions 
Évaluation :
5

William at Allegheny West location was super helpful throughout the process. Showed my roommate and I how to check in and out properly and helped let us view the storage unit. De l'excellent travail!

Elena R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SOPHIA R.  |  Premières impressions 
Évaluation :
5

Fantastic storage facility that's convenient, secure, well-maintained and clean.

Christopher G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent B.  |  Premières impressions 
Évaluation :
1

The process was confusing, I ended up paying double, I'm still unclear about so much. I was told one thing while setting up storage and I got there and a totally different process took place. You guys are lucky I'm not in the position to switch companies at the moment but I definitely will as soon as I can you guys were horrendous.

tyana h.  |  Premières impressions 
Évaluation :
5

It was my first time renting and I didn’t know what I was doing but it all worked out.

Nikiya F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christopher w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha S.  |  Premières impressions 
Évaluation :
5

I had a wonderful experience with staff the customer service rep that I dealt with was named Dominique Hood she was absolutely fabulous and because of her I bought the unit please make sure that she she is rewarded for her customer service skills I would refer anybody to her as well as your company thank you

Kimberly T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony M.  |  Premières impressions 
Évaluation :
5

The staff at this location went above and beyond to meet my storage needs. I would definitely use this facility again and I will recommend this location to my friends and colleagues. P.S. Thank you for the coffee!

Charlene R.  |  Premières impressions 
Évaluation :
5

The staff is great. Moving across the country sucked but the staff here made this part shockingly easy. Gladly deal with them again.

Daniel D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ishmeal H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giselle S.  |  Premières impressions 
Évaluation :
3

The office hours are convenient but there was not nearly enough staff to run the busy days like Saturdays. Although I had rented a 6th floor unit online, there were none available when I got there. The manager gave me a unit # for a 6th floor unit, but when I came back with the movers a few hours later, that unit had a lock on it. The office was extremely busy and it was difficult to get attention to the issue that I had no place to move in. William was able to find an open unit on the 5th floor and helped the movers get access to both the 6th and 5th floors since now they needed to bring full carts from the 6th floor to the 5th floor. With the busy office, the moving of floors and the overall confusion about the unit I ended up using and paying the movers for at least another hour. Additionally, that morning when I picked up the 15' truck the manager had told my to avoid the waterlogged bay and drive through the garage door. However, when I tried to do that the clearance of the 15' truck was too high. The manager who rented me the truck should have known that.

Ellen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janell F.  |  Premières impressions 
Évaluation :
2

First: the staff was great, friendly, and very helpful. The card I was assigned to get access into the building didn't work. After numerous of failed attempts, I was given another access card, didn't work. Staff member enter their code so I can get access. I gather my belongings and go to the unit, it was locked. I had to wait for team member to remove the lock. Face to Face with team members: Great! Overall Logistics of the Building/Access: Failed!

Khalid M.  |  Online Move In 
Évaluation :
4

first time using a self storage facility everything concerning my move in went smoothly no problems employees very helpful.

Lynette C.  |  Premières impressions 
Évaluation :
5

The staff was very polite. They are so professional.

Dearrerl J.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff

Charles H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernon Q.  |  Premières impressions 
Évaluation :
5

Nice and clean friendly staff and great pricing.

Anjelika R.  |  Premières impressions 
Évaluation :
5

The staff was very polite and assistede with securing a storage facility and returning the truck as well. The building is very nice and clean. I feel safe leaving my belongings in that facility.

LaReese G.  |  Premières impressions 
Évaluation :
5

I am happy with the service i received. The facilities are well maintained, the staff was friendly and helpful and got be set up very quickly. I could not have asked for a better experience.

Robert F.  |  Premières impressions 
Évaluation :
5

Very much satisfied, with customer service, storage facility, equipment, thank you.

Bruce P.  |  Premières impressions 
Évaluation :
5

Very professional ,courteous polite took his time and explain everything to me

Cassandra B.  |  Premières impressions 
Évaluation :
4

The movers were great. The only thing bringing this grade down a bit was that the architecture of the building has several columns where getting a true 10' room is difficult.

Richard Q.  |  Premières impressions 
Évaluation :
4

It was good.. just very hot and had hard time finding carts to use.

Eleanor C.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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