Customer Reviews for U-Haul Moving & Storage of Allentown

Évaluation :

4

Any issued were resolved immediately. I always use this location for my moving and storage needs

Évaluation :

5

Seats that can move up for short ppl

Évaluation :

4

This isn't about the locations,, this is about U-Haul policy and equipment. When two items are ordered together in advance, they should be available at the same location. There should be specific trucks with cruise control and a bigger pedal area for cross country trips, my legs have never hurt this much

Évaluation :

5

I have been with uhaul for quite somw time. I certainly appreciate the fact that the units are well maintained , are temperature controlled and are constantly inspected so that my belongings are safe. And when issues arise i have encountered nothing but a courteous staff who was quite friendly to me. Thank you to everyone who is making my stay with uhaul enjoyable

Évaluation :

1

FIRE EVERYONE AT THIS LOCATION. When I arrived, no one was anywhere to be found to assist me. Fiftheen minutes of wasted time waiting. I was then handed a key and told to go find the vehicle on my own in a parking lot of 35 trucks. More wasted time. When I found the vehicle, it was dirty, and my blanket and dolly were not inside. More wasted time to have to go back and get the items. Lastly, ALL the tires were significantly under inflated, three were 20+ pounds light and one was 35 pounds light.

Évaluation :

3

Check in process was very slow. Express check in with the app was down. And first customer service representative couldn't check me in had to wait for a manager who seemed to be doing everything.

Évaluation :

1

How it's possible that in just 14 miles that piece of shit truck wasted 4 gallons of gas according with u-haul, they are robbing..

Évaluation :

2

The container was terrible. Worse container ever. It should've been scrapped. You couldn't use all the locking mechanisms. Door was crooked amd wouldn't line up. Allentown was going to drop the container off by 6 pm and pick up next morning. I told them that doesn't work. He said you can change the day you want the container. Wrong response. Put on hold and then was told it would come earlier. Florida was excellent. Allentown acted like they were doing you a favor. The drivers on both ends were excellent and professional.

Évaluation :

4

This was our third uhaul location of the day as our original reservation was changed from Mauch Chunk to 1313 Linden St in Allentown who also seemed to have no knowledge of our reservation and asked us to wait half an hour for the person who does those rentals only to asked to wait another half an hour and still not have a truck. So with this location, I was able book online and and truck was actually available when we arrived. The staff were helpful and quick which was a very pleasant change to the way the day started

Évaluation :

3

Too expensive

Évaluation :

5

Thanks

Évaluation :

3

I requested a truck in Easton and was made to pick up in Allentown. I feel that if you don't have a truck in the desired location, that information should be provided at the time of reservation so that the renter knows they will have additional expenses when it comes to mileage. Also, the equipment requested should be in the truck because otherwise the renter has to go back and forth to pick up equipment and this location's office is across the street which makes the process take longer

Évaluation :

5

Y'all were great, thanks for making my move easy.

Évaluation :

5

Great experience. Staff was very helpful and friendly.

Évaluation :

1

Muy mala experiencia En este establecimiento. Mi esposa y yo nos mudamos de Virginia a Pennsylvania y nunca nos dijeron que calificamos para 1 mes gratis . Llegamos a este estarecimiento y sin verificar nos dijeron que no tenían nada disponible bueno para hacer la historia larga corta por que fue mucha la falta de respeto que nos hicieron en este establecimiento. Vamos a llevar esto hasta la corporación y hay será todo los detalles

Évaluation :

3

I been overcharged truck was used for 7 hrs but was charge for two days. Was told after 6 hrs of use that I have to returned because someone else has a reservation and they needed the truck. I ended up renting next day from PENSKE AWESOME COMPANY. Will not rent nor recommend U-HAUL

Évaluation :

1

You ran my card for 85$ after we paid in cash for the entire trip. You gave us a half full tank and lied about it being full. There was no management or control, and every single person was useless.

Évaluation :

3

The App is terrible!!! I sat there for a good 30 minutes trying to get it to work. To be charged $20. Processing fee for your employees to their job is ridiculous.

Évaluation :

1

Check engine light was on when I picked it up and rear door was not functioning properly.

Évaluation :

5

My experience with the U-Box was awesome!! Everything was fantastic, the pickup, the delivery, the customer service, and the safe way in which the box arrived. I highly recommend!!!

Évaluation :

5

Very friendly service and zero hassle throughout the entire process.

Évaluation :

5

Excellent

Évaluation :

5

Faster phone and in person service

Évaluation :

5

Very efficient front desk and remote staff, vehicle surprisingly clean and well maintained. Online reservations worked well and walk-away return checkin was seamless. All good! This Livingston location now my preferred rental source

Évaluation :

5

The only improvement you need to do is to reduce the time to reach customer service over the phone. My moving experience with Uhaul was amazing, I'm giving them 5 stars. Thank you, thank you. You did a wonderful job.

Évaluation :

1

Return form online was inoperable. Kept kicking back error codes to us and would not let us complete. Rental agreement was emailed, no hardcopies were handed to me, yet I was charged 50 dollars extra for not returning my key with a rental agreement attached. Should I have printed it out inside the truck? Stop at a local library with all of my belongings packed in back? Inside the van smelled like wet dog the whole two hour drive. Ac worked nicely though.

Évaluation :

5

Llaman a uno antes de cumplirse la hora

Évaluation :

1

Quisieron cobrarme 2 veses por El mismo servico de forma amenasante ofensiva espero no tener en mi vida volver a tener k visitar ese Lugar cualquier cobre sin mi autorisacion tomare medidas correspondence legales en contra de ustedes tienen mafiosos trabajando o persona con ganas de respetar a su clientes

Évaluation :

4

Only problems that I had were with Uhaul corporate

Évaluation :

4

Uhaul corporate was the only problems that I had.

Évaluation :

5

Very good service thank you so much

Évaluation :

3

My pick up and drop off location was at uhaul at Stefko blvd in Bethlehem; uhaul changes location 2 days before and I have to drive 10 extra miles and I had to pay extra miles- the manager at uhaul in Allentown did not accept to keep the same drop of location at uhaul stefko blvd as per my original reservation

Évaluation :

5

Wish the pick up and drop off sites were closer!

Évaluation :

3

It's not clear that the check in should be done across the street. It took me a couple o minutes to figure that out. The trailer lot was open, everything open and no one was there to guide me. I would place signs to guide costumers

Évaluation :

4

The windshield was very dirty. Everything else was cleaned well.

Évaluation :

5

I love it and that trucks runs uff fantastic love that engine. I would rent it again just to run. It around. Lol

Évaluation :

1

Communication and transparency. WILL NEVER RECOMMEND U-HAUL DUE TO CUSTOMER SERVICE.

Évaluation :

5

The place where I picked up the tow dolly in Phillipsburg, NJ did a very poor job of attaching my car to the tow dolly. The strap came off one of the wheels while on the highway, but by God's grace it wrapped around the axle and did not cause an accident. I stopped at at UHaul center on Two Notch Road in Columbia, SC and they were able to re-attach it properly!

Évaluation :

2

Seemed like a sketchy neighborhood. Employee was efficient and businesslike but not friendly. Open Sunday though!

Évaluation :

5

Customer service was excellent in person and online. Truck worked with no problem. I would highly recommend Uhaul to my friends and family.

Évaluation :

1

I was suppose to pick up the truck at a different location. When I arrived the truck was not there and I was directed to this Allentown location that was over 45 mins away. It added two hours of driving to my already very busy day. When I called Uhaul the customer representative was argumentative on the phone and nothing was done to satisfy me. Oh and I was charged extra for going over mileage because I had to drive farther!

Évaluation :

1

Never got my truck at 10am I reserved. Had to go to a new location for a truck did not get truck till 12 30

Évaluation :

3

The inside of the van had a terrible odor it smelled like sewage

Évaluation :

5

I used Uhaul twice and will again if needed

Évaluation :

1

Reserved a tow dolly and they didn't have one for me. Had to travel 1,5 hours north (opposite of my destination) to get one and nobody there knew how to install it.

Évaluation :

1

The truck had no gas when I started. And I was charged 92 dollars more than I was told I would this is ridiculous

Évaluation :

1

The woman that dropped off my U-Haul box was wonderful On the other hand trying to get answers correctly answered when calling was outrageous it was just horrible and getting somebody to call you back was even worse I had changed my pickup date it took them 5 days to come pick up the box because the people that I need to talk to we're not returning phone calls for scheduling the U-Box pickup at least that was what I was told I would never recommend using U-Haul ever again

Évaluation :

5

You're doing a very good job

Évaluation :

5

Helpful service, affordable and conveniently located.

Évaluation :

2

This place isn't very clear with procedures and what I don't understand is when I made the reservation it was for 8am but was changed to 6:30am. Now I dropped the truck back and asked them if I had to do it online seeing that I returned it an hour ahead of schedule but now I'm reading that they can do it but for a 20 dollar convenience fee. That's ridiculous!!

Évaluation :

3

Check engine light on

Évaluation :

5

Nothing… that gentleman there was excellent 💯💯💯

Évaluation :

3

Locating the address via GPS was nontrivial, particularly due to the narrow street to which the address is attached.

Évaluation :

1

When I got the truck the guy didn't walk out with me to make sure the truck was good and come to find out the right taillight wasn't working, oil change was needed and when I returned it an older gentleman was yelling at me telling me to get back in the van because I needed to turn it on and I needed to make sure it worked when an younger gentleman walked over to me and apologized saying that they're supposed to check the van and kindly asked if I wanted a receipt printed and I was on my way home

Évaluation :

1

The truck they provided did not have working air conditioning to drive from Pennsylvaniato Montana through the Midwest during a summer heat wave. The car hauler provided did not have any break fluid in the master cylinder. The breaks were later discovered to be bent, and the break system not functioning. Had to drive another hour one way to get the car hauler replaced. Was promised $1000 refund. Was given 1000 refund, only to have $500 charged back again a week later. I want my $500 dollar charge removed.

Évaluation :

4

Broken glass in the drop off station, but it got the job done.

Évaluation :

4

The woman who took care of me was very knowledgeable,polite, and very helpfull

Évaluation :

3

Waited in extremely busy store for over 20 minutes. Truck had some damage and they didn't tell us. Didn't discover until we got truck home and opened back. Fuel tank had a different level than what they told us.

Évaluation :

4

Hire more employees to attend to customers wait time was too long

Évaluation :

3

The workers at the front desk were slow, and unhelpful. They just started having a conversation midway into checking me and gave me the wrong information initially.

Évaluation :

1

I had to call the police on the manager Franklin because of his erratic behavior after the police were called He told the officers for me to take all my stuff out of the unit immediately officer went on to ask him Yes my rent for the storage unit was up-to-date he says yeah the police officer told him that he cannot kick me out after reviewing u-Haul‘s storage lease then he went onto restricting me from renting trucks in order for me to empty my unit at the end of the day if this location isn’t safe for anyone my suggestion get rid of the manager find a new one and by the way I’ve been with you guys for over 10 years and never had a problem until this manager name Franklin showed up take that into consideration

Évaluation :

4

It started off rough with overpricing but with a little bit of talking they figured some stuff out and we corrected the problem for the most part Other than that everything was great staff was friendly and I would recommend somebody to you

Évaluation :

5

Very nice people

Évaluation :

3

1. couldn't find my unit 2. wasn't told that my unit was on top of another unit is hard for me being disabled 3. couldn't get the elevator to work with my code so I couldn't get to the 3rd floor tried to call the office no answer so I had to leave my belongings along so that I may be able to go all the way around the front to get help

Évaluation :

5

Wonderful over all experience I was considering occupying a 10x10x10 space but unfortunately one was not available on the same floor where I already have a smaller storage space (3rd floor) The GM and his staff did everything in their power to accommodate my needs but were unsuccessful in finding me a spot on my desired floor they did find me a spot on another floor but the troubles it would have caused would have made the occupancy troublesome so I decided not to move in and explained my dilemma to the GM and his staff they completely understood and were able to refund me my cost. What an awesome team. Koodles to you U-Haul.

Évaluation :

5

Chelsea did great customer service in finding solution to my account

Évaluation :

5

Excellent service. Very helpful staff.

Évaluation :

4

Bring back site leave don’t need or extra

Évaluation :

1

Was sold a unit that was in-use and then charged to store my furniture in an outside unit that I did not want. No one at the store could help remove charges from my bill, so now I have to use a general customer service number that may not help my case. This storage facility would be better off without any of its workers. I will never use Uhaul again and will make sure no one I know uses Uhaul's services.

Évaluation :

1

Necesitan limpiar mas. El sitio se be muy sucio. Quisas ahy mucha bacteria.

Évaluation :

5

The guy was so kind and respectful

Évaluation :

5

Staff is very pleasant

Évaluation :

5

Very nice storage building. One of the best I've seen. The staff are very friendly as well.

Évaluation :

5

Brooklyn was very knowledgeable and courteous.

Évaluation :

5

Every employee I encountered at this facility after my terrible experience in Virginia eased my mind. And made my move less stressful.

Évaluation :

5

The gentleman was very nice and extremely helpful

Évaluation :

2

Really concerned by the fact that there was a RAT BOX for catching rats in my new storage unit..... It was incredibly inconvenient to have the facility open until 10, but can't open any large doors to move items in after 5pm.

Évaluation :

5

Amazin service

Évaluation :

5

💯💯 % RECOMENDADO!!!!!

Évaluation :

3

The unit had a broken door so we weren't able to rent it.

Évaluation :

3

actitud negativa de uno de sus empleados, al yo perder la tarjeta de entrada.

Évaluation :

3

The staff was very friendly and helpful, however the first storage I was assigned once I went to the location. It had a lock on. Then the second location I was given was much smaller than the first one.

Évaluation :

5

Everything was womderful.

Évaluation :

3

There wasn't no toilet tissue or paper towels in the bathroom as needed

Évaluation :

5

.

Évaluation :

3

I called and spoke with David. He was great, he held a space aside for me. Unfortunately, it was in the mezzanine where there is a step that prevents you from taking the loaded storage cart up to the door. I had to stop at the step with the cart before walking EACH individual item to my 5×5×10 storage unit. I asked for a better spot but I would have had to get a smaller unit 5x5x5. If you store items there, ask for David, he has excellent customer service skills. Some other guy there was very rude. Wish I had his name. David was extremely helpful, although I didn't get a good unit. Don't go on the mezzanine without checking or asking for a spot before the step. Don't do the step unless there are NO other spaces available. It's extra work when moving into a small storage space or any storage unit. By the way, I tried to resolve with the rude guy.

Évaluation :

5

Staff was super helpful. They made the whole process quick and easy.

Évaluation :

4

My only complaint is my brother was not initially on the access list, and I ended up having to do it from the middle of a State Park in Illinois with very limited internet. The lack of a more user-friendly process inconvenience multiple people that day.

Évaluation :

5

The staff was very help full

Évaluation :

5

Siempre mantener esa buena actitud

Évaluation :

2

They don't prorate the rooms so if you leave early you lose out of the money you put in for the rent

Évaluation :

1

You all are literally the worst. Each person you talk to tells you something different which has now caused me to keep getting charged without my consent every week when I have been moved out of my storage unit since June 13th !

Évaluation :

5

Keep up the good work 👍🏼

Évaluation :

4

Defenely I would recommend it to anyone and if I the future needs I 3 rent again.

Évaluation :

4

I have family members that are in the facility now and have been in there before and my sister used to have her merchandise inside of this facility more than once so apparently we find the place very user-friendly

Évaluation :

5

I would recomend this location, after a year odf havings there, i always felt they were safe. Jose

Évaluation :

5

Ty

Évaluation :

5

Easy move out!

Évaluation :

5

The check-in and (especially) check-out requirement wasn't explained (or I missed it), but otherwise the setup is very convenient.

Évaluation :

5

Young lady was very respectful very helpful very knowledgeable I appreciate her for being patient with me while I was making my choice of which unit to go with keep up the good work guys.

Évaluation :

5

The facility served us well while my daughter was a student at Muhlenberg.

Évaluation :

5

Chelsea and Brooklyn have gone above and beyond everytime I am in need of Uhaul services...they really made things easy in a stressful time

Évaluation :

5

Very professional workers

Évaluation :

3

Employee Colin made my experience easy ,he was very helpful and friendly

Évaluation :

3

The first time I arrived at the storage location, Logan and Brian helped me. They were the absolute nicest and helped very much with my first day of loading in. Beyond that, each time I talked to an employee they were mildly condescending and talked to me like I was dumb for even asking a question in the first place. I understand you must have a lot of people asking questions that may seem silly, but a little kindness goes a long way. Especially when you may not know the circumstances that lead to a person needing a storage unit. I am grateful for you reading and I hope you take this to heart. Merci.

Évaluation :

1

Need work on prior notice for billing. Also send bill to customer before sending bill to customer's reference contact. Poor billing service protocol.

Évaluation :

5

Very satisfied with everything

Évaluation :

4

Everything was great, but the first time I tried to reserve a room, the website crashed or maybe went down suddenly for maintenance. I had to come back the next day and try again to reserve my room. Otherwise, everything was excellent.

Évaluation :

5

WANT O CANCEL 26 FOR 20 TRUCK WAS TO BIG FOR THE STREET WAS NOT ABLE TO USE IT WASTED MONEY

Évaluation :

5

Staff was friendly and accommodating. Manager Chelsea was very helpful when we had a problem we needed to resolve.

Évaluation :

2

All three loading docks were taken, 2 by cars that didn't even reach the docks. There were only 3 moving carts and all three were being used by one person. There should be signs posted specifying one per moving TRUCK so others can work simultaneously.

Évaluation :