Customer Reviews for U-Haul Moving & Storage of Allentown

Évaluation :

5

Excellent service all around from the manager to the employees. I would definitely rent a uhual from this location again

Évaluation :

2

The representative did not tightened trailer to hitch enough therefore trailer popped off hitch about 1/4 mile down the road. Was able to get my truck to complete stop without major damage, however, had minor cosmetic damage to bumper under hitch. Had a passer by stop to help me get it back on and tightened properly. When I returned the rental 4 hours later I did not want to make a big deal about it. I did tell them what had happened and showed them the bruised bumper. Good customer service would have comp'd the $18,95 rental fee since I wasn't going to go to management and throw the representative under the bus. Instead, I got my final invoice/receipt email the following day and was double charged! Absurd!

Évaluation :

4

26' truck was not cleaned out when I picked it up. The passenger side window would not close completely, so there was a very loud noise from it while driving. The second 6x12 trailer had a faulty hitch and frayed wiring. The trailer came unhitched twice on 2 different vehicles.

Évaluation :

1

We were promised a auto trailer originally on fifth st but the people never bought it back then they sent us to Allentown when we got there the trailer had a broken tail light and then they told us if you take it at our own risk it took 3 hours to get the trailer then we return it then they didn't log it in and they left us a voicemail that they were calling the cops on us when we return it the same night uhaul

Évaluation :

2

Staff was extremely careless and disrespectful during check in, leaning back on her chair barely interacting then left her station to chat about coffee with another employee while on screen it's asking me to wait for employee to finish transaction, had to call her and ask her to finish it. Outside in the yard the other girl wasn't any better during the return, she mumbled instructions as she was walking away and I had to follow her and ask her again. Truck was so rusty with food/oil fingerprints all over the seat, dashboard and steering wheel

Évaluation :

2

The truck reserved was not the truck provided. The truck provided was nearly half the size of the one reserved resulting in multiple trips and more than twice the mileage to get the job done. They would not accept drop off at another location so there was another round of mileage added on. We would not recommend UHaul truck service to anyone. Moving boxes are good though.

Évaluation :

5

Your team really worked well to help us keep and retrieve our items thank you very very much!

Évaluation :

1

When I returned the trailer, I put it away in the same parking spot where I picked it up from. I took my contract paperwork to the front desk, and without looking at my paperwork, Rocky instructed me to put the equipment I'm returning under the green awning, which I then did. Upon returning to the customer service counter, I was met by another employee who informed me he couldn't help me since he was about to leave for the day. He also questioned why I put the trailer under the green canopy. I've rented from many U-Haul businesses over the years, and this has to be the most poorly run U-Haul I've ever encountered. I would highly recommend avoiding the U-Haul located at 1428 E. Livingston St. (off of Union Blvd.) in Allentown if you value customer service. This location was filled with five or six employees who all looked and acted as though they're rather be anywhere than working. I believe Rocky seems to be leading them by his poor example.

Évaluation :

2

My order for a truck was transferred to another location 15 miles away. When I got there no trucks were available. Somehow the assistant did manage to get a smaller truck but took 30 minutes to tell me if could even get a truck... meanwhile my movers are sitting outside and waiting if I can even start moving! This was a very bad experience. Even though I was given a discount after all that !

Évaluation :

2

The girl who I talked to didn't have any answers to any of my questions. There were 3 other male staff there and Antonio was the only one that knew anything. Easy as asking if I can pay online, nobody knew. Which is terrible. I was literally on my way out until Antonio mentioned auto pay. I am going to be out of the area and I'm supposed to drive 5 hours to pay for my storage? Garbage. When I asked the girl anything she had no idea the answer. Maybe she was new and that speaks to her training but I already can't wait to move my stuff out.

Évaluation :

4

This location needs a vacuum to clean off pet hair from the seats otherwise great place

Évaluation :

5

Bien

Évaluation :

1

Unacceptable customer service when dropping equipment off. Location not staffed properly resulting in unreasonable wait times. Staff not attending to customers in order.

Évaluation :

4

I think washing the exterior of the trailer would have been nice. The floor of the trailer also could have been swept as well.

Évaluation :

4

My only issue was that the pickup of the empty containers was supposed to be on a Saturday, they called and told us it wouldn't be until Sunday, then had to reschedule again until Tuesday. Other than that, very pleased.

Évaluation :

5

Comienzo hoy a llevar mis cosas! Pero ya lo conocía desde mucho tiempo. Son mis preferidos en todo. Gracias Uhual

Évaluation :

1

I had to go to three locations before i recieved my van, and thats after you allowed me to rent at one location online and then moved it 2 days before. So 4 different locations. the van i did finally get smelled terrible and had garbage in the walls of the van.

Évaluation :

3

The mileage was wrong and was over charged

Évaluation :

3

N/a

Évaluation :

5

Everything is great

Évaluation :

5

Nothing. Super awesome!

Évaluation :

2

Make sure that the trucks are running properly no engine lights on no broken Hood and shaky van overall make sure it's maintenance properly and smells good I had a very bad experience I've rented U-Hauls so many times this was the worst ever hopefully it's better next time.

Évaluation :

3

The sign directing you where to drop off keys is confusing.

Évaluation :

2

Wipe down the cabs before renting again, sweep debris out of the rear of the truck, and update the mileage in the system. Our starting mileage was incorrect, the clerk told me to take a photo and it would be corrected at checkout. This is not the case, I was charged for the previous renter's miles. I have emailed customer service but it is nor yet acknowledged or rectified.

Évaluation :

4

Your people were very friendly and especially the delivery girl was fantastic!

Évaluation :

4

The online site sometimes failed, causing me to have to re-enter all the information . Another couple of customer service reps would greatly improve the service and cut down on wait times.

Évaluation :

1

Your service in Allentown, TERRIBLE TERRIBLE TERRIBLE....The staff disrespectful, disorganized, they don't know wat they doing....Not everybody can be treated the same .. Im not a little girl I'm an older lady and I expected other kind of service....Management should check who they hired Specially the Manager Stephany...

Évaluation :

2

Slow, disinterested staff, one person was helpful the rest were not. The wowan who was in charge of the forklift was very helpful. Mirror on driver's side of the truck was loose and would not stay in place. Equipment was not ready even close to scheduled time.

Évaluation :

5

This location was not my required pick up locaton. When I arrived at the location for my reservation (20 miles away), there was no equipment for me. After talking to scheduling, they sent me an additional 20 miles away to get a trailer. The eqipment scheduling process is very poor.

Évaluation :

4

I Forgot or they forgot to remind me, the Hand Truck in the costumer service office, I suppose hand truck was inside of the Cargo Van. But the aplómese they don't do to remind me before leaving. So I was returned to pick it up.

Évaluation :

5

It,was nice Because you had,an elevator

Évaluation :

5

Lil was excellent in providing customer service.

Évaluation :

3

Second time I rent a truck with the check engine on luckily nothing happen , while using it but went back to the counter I was told it's probably a sensor that it wasn't clear the code , with that answer tells me that they didn't wanna be bother with it (either take it or leave it)

Évaluation :

2

Have a people workers care about their company. Careless employees No respect Don't care For the customer

Évaluation :

2

Was given a storage unit on M and wasn’t told about restrictions of use and having to use small elevator.

Évaluation :

4

No complaints other than elevator access. You are only granted access to the floor on which your unit is located. The office is on G and the loading dock is on 1. To get from our floor to the loading dock, they wanted you to go to G, change elevators, and then they would take you to 1. Just ridiculous.

Évaluation :

3

My Uhaul experience was 90 % terrible. The original pickup location over booked their trucks and cancelled my truck 12 hours before. When I called they were unhelpful and dismissive. After I shared my experience my neighbors told me that that specific location has always provided poor service. The second location had people who were polite, but the truck was horrible. After 15 minutes the truck began to give off a putrid stink. When I got out to track it down it was emanating from the seat. Then under the seat I found used socks. This cannot be the norm for Uhaul, is it? I feel I was completely taken advantage of and have never been this disappointed in a company.

Évaluation :

5

Very good service

Évaluation :

4

Service members were knowledgeable and helpful. I was given extra time and it helped

Évaluation :

5

Personal bilingüe

Évaluation :

5

Nothing that I could think of at the moment.

Évaluation :

5

Hi employee very nice with customer Thanks you

Évaluation :

5

We were given a 20 foot truck where the passenger side window wouldn't roll up over halfway. It wasn't a big deal because the weather was nice but had it been raining or super hot, it would've been a different story. Franklin did an excellent job of helping us and everything went smooth. Greatly appreciate U-Haul always being there for us when we need them.

Évaluation :

5

No comments

Évaluation :

3

Was told I could return by 9:15pm the 800 number told me the same before they closes was told someone would come out and meet me when I returned at 745 found out they close at 7pm. Droped my contract in the box and got a call next day asking where the equipment was.

Évaluation :

4

Be clear of your cost range

Évaluation :

4

I booked the truck to the be picked up at 8:30 at a different location. I also recieved a confirmation email for that time and location as well. Without anyone reaching out to me my pickup time was changed to 10:30 ( I had movers coming at 10). Also, I recieved an update that very morning that the location for pickup had been changed as well.

Évaluation :

4

Any issued were resolved immediately. I always use this location for my moving and storage needs

Évaluation :

5

Seats that can move up for short ppl

Évaluation :

4

This isn't about the locations,, this is about U-Haul policy and equipment. When two items are ordered together in advance, they should be available at the same location. There should be specific trucks with cruise control and a bigger pedal area for cross country trips, my legs have never hurt this much

Évaluation :

5

I have been with uhaul for quite somw time. I certainly appreciate the fact that the units are well maintained , are temperature controlled and are constantly inspected so that my belongings are safe. And when issues arise i have encountered nothing but a courteous staff who was quite friendly to me. Thank you to everyone who is making my stay with uhaul enjoyable

Évaluation :

1

FIRE EVERYONE AT THIS LOCATION. When I arrived, no one was anywhere to be found to assist me. Fiftheen minutes of wasted time waiting. I was then handed a key and told to go find the vehicle on my own in a parking lot of 35 trucks. More wasted time. When I found the vehicle, it was dirty, and my blanket and dolly were not inside. More wasted time to have to go back and get the items. Lastly, ALL the tires were significantly under inflated, three were 20+ pounds light and one was 35 pounds light.

Évaluation :

3

Check in process was very slow. Express check in with the app was down. And first customer service representative couldn't check me in had to wait for a manager who seemed to be doing everything.

Évaluation :

1

How it's possible that in just 14 miles that piece of shit truck wasted 4 gallons of gas according with u-haul, they are robbing..

Évaluation :

2

The container was terrible. Worse container ever. It should've been scrapped. You couldn't use all the locking mechanisms. Door was crooked amd wouldn't line up. Allentown was going to drop the container off by 6 pm and pick up next morning. I told them that doesn't work. He said you can change the day you want the container. Wrong response. Put on hold and then was told it would come earlier. Florida was excellent. Allentown acted like they were doing you a favor. The drivers on both ends were excellent and professional.

Évaluation :

4

This was our third uhaul location of the day as our original reservation was changed from Mauch Chunk to 1313 Linden St in Allentown who also seemed to have no knowledge of our reservation and asked us to wait half an hour for the person who does those rentals only to asked to wait another half an hour and still not have a truck. So with this location, I was able book online and and truck was actually available when we arrived. The staff were helpful and quick which was a very pleasant change to the way the day started

Évaluation :

1

Muy mala experiencia En este establecimiento. Mi esposa y yo nos mudamos de Virginia a Pennsylvania y nunca nos dijeron que calificamos para 1 mes gratis . Llegamos a este estarecimiento y sin verificar nos dijeron que no tenían nada disponible bueno para hacer la historia larga corta por que fue mucha la falta de respeto que nos hicieron en este establecimiento. Vamos a llevar esto hasta la corporación y hay será todo los detalles

Évaluation :

5

I used Uhaul twice and will again if needed

Évaluation :

3

The workers at the front desk were slow, and unhelpful. They just started having a conversation midway into checking me and gave me the wrong information initially.

Évaluation :

1

I had to call the police on the manager Franklin because of his erratic behavior after the police were called He told the officers for me to take all my stuff out of the unit immediately officer went on to ask him Yes my rent for the storage unit was up-to-date he says yeah the police officer told him that he cannot kick me out after reviewing u-Haul‘s storage lease then he went onto restricting me from renting trucks in order for me to empty my unit at the end of the day if this location isn’t safe for anyone my suggestion get rid of the manager find a new one and by the way I’ve been with you guys for over 10 years and never had a problem until this manager name Franklin showed up take that into consideration

Évaluation :

4

It started off rough with overpricing but with a little bit of talking they figured some stuff out and we corrected the problem for the most part Other than that everything was great staff was friendly and I would recommend somebody to you

Évaluation :

5

Very nice people

Évaluation :

3

1. couldn't find my unit 2. wasn't told that my unit was on top of another unit is hard for me being disabled 3. couldn't get the elevator to work with my code so I couldn't get to the 3rd floor tried to call the office no answer so I had to leave my belongings along so that I may be able to go all the way around the front to get help

Évaluation :

5

Wonderful over all experience I was considering occupying a 10x10x10 space but unfortunately one was not available on the same floor where I already have a smaller storage space (3rd floor) The GM and his staff did everything in their power to accommodate my needs but were unsuccessful in finding me a spot on my desired floor they did find me a spot on another floor but the troubles it would have caused would have made the occupancy troublesome so I decided not to move in and explained my dilemma to the GM and his staff they completely understood and were able to refund me my cost. What an awesome team. Koodles to you U-Haul.

Évaluation :

5

Chelsea did great customer service in finding solution to my account

Évaluation :

5

Excellent service. Very helpful staff.

Évaluation :

4

Bring back site leave don’t need or extra

Évaluation :

1

Was sold a unit that was in-use and then charged to store my furniture in an outside unit that I did not want. No one at the store could help remove charges from my bill, so now I have to use a general customer service number that may not help my case. This storage facility would be better off without any of its workers. I will never use Uhaul again and will make sure no one I know uses Uhaul's services.

Évaluation :

1

Necesitan limpiar mas. El sitio se be muy sucio. Quisas ahy mucha bacteria.

Évaluation :

5

The guy was so kind and respectful

Évaluation :

5

Staff is very pleasant

Évaluation :

5

Very nice storage building. One of the best I've seen. The staff are very friendly as well.

Évaluation :

5

Brooklyn was very knowledgeable and courteous.

Évaluation :

5

Every employee I encountered at this facility after my terrible experience in Virginia eased my mind. And made my move less stressful.

Évaluation :

5

The gentleman was very nice and extremely helpful

Évaluation :

2

Really concerned by the fact that there was a RAT BOX for catching rats in my new storage unit..... It was incredibly inconvenient to have the facility open until 10, but can't open any large doors to move items in after 5pm.

Évaluation :

5

Amazin service

Évaluation :

5

💯💯 % RECOMENDADO!!!!!

Évaluation :

3

The unit had a broken door so we weren't able to rent it.

Évaluation :

3

actitud negativa de uno de sus empleados, al yo perder la tarjeta de entrada.

Évaluation :

3

The staff was very friendly and helpful, however the first storage I was assigned once I went to the location. It had a lock on. Then the second location I was given was much smaller than the first one.

Évaluation :

5

Everything was womderful.

Évaluation :

3

There wasn't no toilet tissue or paper towels in the bathroom as needed

Évaluation :

5

.

Évaluation :

3

I called and spoke with David. He was great, he held a space aside for me. Unfortunately, it was in the mezzanine where there is a step that prevents you from taking the loaded storage cart up to the door. I had to stop at the step with the cart before walking EACH individual item to my 5×5×10 storage unit. I asked for a better spot but I would have had to get a smaller unit 5x5x5. If you store items there, ask for David, he has excellent customer service skills. Some other guy there was very rude. Wish I had his name. David was extremely helpful, although I didn't get a good unit. Don't go on the mezzanine without checking or asking for a spot before the step. Don't do the step unless there are NO other spaces available. It's extra work when moving into a small storage space or any storage unit. By the way, I tried to resolve with the rude guy.

Évaluation :

5

Staff was super helpful. They made the whole process quick and easy.

Évaluation :

4

My only complaint is my brother was not initially on the access list, and I ended up having to do it from the middle of a State Park in Illinois with very limited internet. The lack of a more user-friendly process inconvenience multiple people that day.

Évaluation :

5

The staff was very help full

Évaluation :

5

Siempre mantener esa buena actitud

Évaluation :

2

They don't prorate the rooms so if you leave early you lose out of the money you put in for the rent

Évaluation :

1

You all are literally the worst. Each person you talk to tells you something different which has now caused me to keep getting charged without my consent every week when I have been moved out of my storage unit since June 13th !

Évaluation :

5

Keep up the good work 👍🏼

Évaluation :

4

Defenely I would recommend it to anyone and if I the future needs I 3 rent again.

Évaluation :

4

I have family members that are in the facility now and have been in there before and my sister used to have her merchandise inside of this facility more than once so apparently we find the place very user-friendly

Évaluation :

5

I would recomend this location, after a year odf havings there, i always felt they were safe. Jose

Évaluation :

5

Ty

Évaluation :

5

Easy move out!

Évaluation :

5

The check-in and (especially) check-out requirement wasn't explained (or I missed it), but otherwise the setup is very convenient.

Évaluation :

5

Young lady was very respectful very helpful very knowledgeable I appreciate her for being patient with me while I was making my choice of which unit to go with keep up the good work guys.