Évaluations des clients U-Haul Moving & Storage of Altadena

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Altadena

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fern b. le

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After paying for unit first, it was rented to someone else also. Came to check my space, was occupied and locked. No other unit that size available. Manager wouldn’t vacate. Unprofessional!

Robert B. le

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Le client n'a pas laissé de commentaire.

Randall R. le

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Esmeralda did a wonderful job.

Matin A. le

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Truck was super old, the steering wheel was flying all over the place. so dangerous to drive. The truck got overheated in the middle of the way in the desert and the engine stopped running. We called Roadside assistance and they showed up about 2 hours after the call. They said even if we give you a new truck you need to move all your furniture from one truck to the other all by yourself. The whole experience with them was a joke. Will never do it again.

francis J r. le

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The staff was very helpful with efficently getting me my trailer and helping me getting on my way.

Mary C. le

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I reserved a 5x8 enclosed trailer about 2 weeks prior to towing. Got a ph call the day before to confirm. Showed up Saturday around 10 & they had no trailer. Gave me an open trailer. They told me they don’t know what happened. The employee who hooked up my tow said they haven’t had an enclosed trailer for over a week.

Daniel M. le

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Took more than 30 minutes to return truck st 7pm at night. Understaffed.

Frank W. le

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everything went as planned. I'll be renting again this weekend

Barbara B. le

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this Location was excellent

Anthony I. le

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Staff unfriendly and not helpful. Wasn't given any helpful hints on how to drive with a trailer. Would have been good to know that if you turn the trailer too much, it can hit the car. I now have a substantial dent and scratch on my car. Actually the whole experience sucked.

David S. le

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Employees are professional w/ good customer service. Have good selection on hand & in out time is timely.

HANNAH G. le

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Le client n'a pas laissé de commentaire.

Jose S. le

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This location was severely understaffed for the end of the month not too mention the additional customers moving over a holiday weekend. Average wait time was 30-45 minutes.

Ashley C. le

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Le client n'a pas laissé de commentaire.

Melissa P. le

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Le client n'a pas laissé de commentaire.

mihai d. le

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Keep up the good work!

Andranik P. le

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we were satisfied

Joseph S. le

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I arrived at 9:02 am and waited 45 minutes in line to check out my truck. It was dirty. I reserved a hand truck and was told none were available.

Ognjen I. le

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Great staff, very happy

Courtenay H. le

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I have rented several UHaul trucks in recent months, and this experience was by far, the WORST. When I was renting the truck, I was told my card was declined. Not possible, but ok. Try another card. Declined again. I called my bank and found out there was no problem with my accounts and in fact, no attempts had come through, meaning the problem was with UHaul's system. This is a problem I have experienced before at UHaul, and the rep immediately manually entered my card. Not this guy. I had to go back in and ask them to do it. The truck I got had a loose driver side panoramic mirror. Very unsafe. THEN... when I returned the truck, a process that takes all of 90 seconds, i had to wait THIRTY MINUTES while I watched an employee detail a van. Are you kidding me?? Another employee had to move my truck. Did he check the truck in while he was moving it? NO. More waiting. Ridiculous.

Arnaldo A. le

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Great location very good service.

Carl H. le

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Only thing not great was the return process. Just not enough help.

David K. le

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Check out took a while.

William L. le

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Quick and easy.

angelique b. le

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Le client n'a pas laissé de commentaire.

Peter S. le

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4x8 trailer needed to go to the auto body shop as the fenders were very bent. While it did not interfere with the tires the rough edges could cut someone’s leg, resulting in a lawsuit.

Karla O. le

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Vanessa was friendly, helpful, and very knowledgeable.

Jim L. le

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Le client n'a pas laissé de commentaire.

Derek B. le

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made reservation at another location was supposed to pick it up at 430 there was no one there ,then proceeded to another location who was a u haul contractor who didn't have any trucks to rent but made a reservation at another location which we had to wait 55 minutes for them to get the truck ready .now 3 hours behind schedule due to incompetence we asked for a free hand truck dolly for all our troubles and we were denied. worst experience ever.

Sean M. le

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Easy and fast. Great service

Dennis M. le

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Nothing. You have wonderful employees.

Belle P. le

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Only two employees serving a long line of customers and technical difficulties made for a wait of almost an hour. The employees did their best under the circumstances but there should have been more staff!

Gypsi L. le

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The 20' truck we rented was making a thunk thunk thunk sound. I told Michael about the sound and he said, "I'm not involved with maintenance so I can't help you". Since I figured the trucks must be checked for damage before they are rented, I went ahead and took it. 10 miles into the move, we were flagged down by another motorist. We had a flat tire. That was the thunking sound. It was the inside tire so I missed it. Additionally, we were going to pull a trailer with this truck but when the trailer was attached the truck didn't work the trailer lights. So we had to pull the trailer with our own truck. Instead of a pleasant journey with my husband, it ended up and 8 hour drive with 2 people driving, and paying for gas for 2 trucks!

Robert M. le

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Le client n'a pas laissé de commentaire.

Amine B. le

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I reserved a couple of days ago a 20" inches truck and I have been told everything was in order. I showed up as expected this morning to pick up the truck and I was told that the truck I have reserved was broken and they don't have any other truck available!! Seriously!! I thought U-HAUL is a big company with a big inventory. They looked in other areas and same response... nothing for me. I told them, I would take a 17" truck or even 15" but nothing available in multiple locations.... I finally rented a 10" truck (the only thing available) because I need the truck right away. I made multiple trips instead of 1 because the truck was small. I honestly don't know if this is intended or not, is U-HAUL pushing their customers to rent small trucks and then charge them extra $$$ because they will be obliged to do multiple trips (== waste of time, effort and money). Overall a very bad experience for me!

Ray A. le

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Do not put preferred location for pick up when making a reservation on line. I had to drive 20 minutes farther due to the "preferred location" not having the trailer reserved at the location picked on line.

Gary W. le

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The internet reservation and pick up system needs serious revamping. I could have done everything through a real person faster and more conveniently

Alisa B. le

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Le client n'a pas laissé de commentaire.

michael g. le

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chris and his team are amazing!! job well done guys, thank you

kerim O. le

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5 stars all around !

Daniel L. le

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Le client n'a pas laissé de commentaire.

Kathleen V. le

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Honor reservations with size of truck reserved!

steven F. le

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My 6×12 trailer was not available as reserved....

TATUM S. le

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Know what the pick-up location well in advance and have all equipment in one location. No pads ordered at the location. Had to go to another location for them. Gas was not full which makes it expensive to turn in. We could have topped it off at drop off; This is done on purpose and a racket. Will not rent from U-Haul in the furture.

timothy d. le

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Very professional staff.

Benjamin W. le

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it seems as if there isn't really a difference between making a reservation online and just walking in without a reservation. all of the information I gave to the online system I had to give over again in person. also, you should really tell people about the $60 rental deposit. it's weird seeing a $60 difference between the computer screen readout and what the card reader is charging.

Mary F. le

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Pricing for items were priced incorrectly. When manager notified, he refused to honor the price. I was also charged for unused items on the truck. When brought to the persons attention, he provided a refund after I brought it to his attention.

Edythe C. le

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Vanessa and Christian were very professional; pleasant and prompt!... ..... it's nice to have such a "Professional" and much needed establishment in our Altadena, neighborhood. Thanks again...

Sarmen T. le

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Le client n'a pas laissé de commentaire.

RAUL T. le

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Our rental was given to someone else on accident. We had to wait for another one to come in and staff was very unapologetic.

JULES J. le

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Just to check the vehicles for there oil changes

Raul T. le

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Our U-Haul was given to someone else on accident. Staff wasn’t apologetic in the slightest.

claudia p. le

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Le client n'a pas laissé de commentaire.

DAVID B. le

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Le client n'a pas laissé de commentaire.

Manuel T. le

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Awesome customer service !!!

Allen N. le

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The employees were very friendly and helpful.

William L. le

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Fast and easy drop off.

arian l. le

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Walter was charming and quick, thank you for the great service!

RONALD K. le

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I followed all the online requests on pre-checking and was hoping that when I got there 10 minutes early, they would be ready for me and print the contract and send me on my way. I've done this many many times from this and other locations. When I arrived, they had a hard time finding my information even though I had the confirmation number and I did the pre-check. It took 45 minutes of frustration with a line of people behind me waiting to be helped. Otherwise, the trailer was great and the drop off went quickly and smoothly

Lisa C. le

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Le client n'a pas laissé de commentaire.

Timothy P. le

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We had a reservation, and we needed help with the electrical hookup (which was done by Uhaul at another location) and were told to wait for the manager who would be in in a half hour. Three hours later, the manager came in and still did not help us. We will not be back to this location.

Lisa G. le

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Le client n'a pas laissé de commentaire.

Alfred R. le

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Although I had a reservation, my truck was not there. I could not change the date of the move, so I was given the option of a 26 footer or a 10 footer. Of course the 26 is a lot more expensive with daily fee and especially gas, so I took the 10. It was not quite big enough. There was a window cardboard sunshade on the inside which I had to remove myself and I left it on the hood of another truck. The staff was nice, but not very apologetic. Also, I was supposed to pick up the truck at the Raymond location in Pasadena, and I don't know why I was sent to Altadena.

mircea b. le

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Le client n'a pas laissé de commentaire.

Andres R. le

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Staff is knowledgeable and extremely courteous. Best experience I’ve had.

Lydia L. le

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05-13-2019: Chris and his staff were always helpful, courteous and very easy to do business with. I would recommend this U-Haul Storage Facility to everyone.

barabara j. le

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Very pleasant service.

henry G. le

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Le client n'a pas laissé de commentaire.

Yolanda b. le

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Le client n'a pas laissé de commentaire.

monica k. le

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Le client n'a pas laissé de commentaire.

Adrian C. le

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Le client n'a pas laissé de commentaire.

John L. le

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Le client n'a pas laissé de commentaire.

Betty W. le

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Le client n'a pas laissé de commentaire.

LEE MICHAEL P. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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I’ve rented here many times they are always very quick, courteous and the equipment is always in great condition. Everyone i’ve Ever worked with had great customer service which is why I keep coming back . Thank you!

JOHN V. le

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Le client n'a pas laissé de commentaire.

Patricia E. le

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The location was late opening. The fuel tank was empty and after I bought gas and loaded the truck I found that the battery was dead. Called roadside assistance and it took almost 2 hours for help to arrive. Worst day ever.

Lila B. le

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Wow Chris helped me with a problem at 10:30 at night and made the truck drop off a breeze. I love this place and would definitely come back here next time I need a truck rental.

CARLZEN B. le

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Nothing! The manager, Christian, is the perfect fit. He is well-versed with his role in assisting customers with their move. His assistant and cousin is first-rate and very industrious, as well. This is my favorite go-to location. I only wish all of the others were this competent, helpful and patient!

Jose N. le

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Everything went well. Both attendants that helped me were awesome.

Andrew C. le

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Me and my wife got charged for something we did not do in regardance to gas and mileage. I have pictures of the gas tank of where it needed to be when we dropped it off and also nothing was discussed about mileage or anything we were under the impression that we had 1 day and 45 miles. Pasadena to Rancho is 30 to 35 miles so I dont get where the extra milage came from and I feel like this was a way to get extra money because I followed everything that was told to me from the Pasadena branch I feel as a customer that I wasnt handled very good your representatives are very argumentative and disrespectful something needs to be handle and fast or there will be legal action. Also whoever I dealt with needs to be trained or maybe someone need to take his place because he was truthfully undeniably rude and doesnt know how to properly give information.

Tom P. le

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Staff member was very helpful.

Lyndsay F. le

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Le client n'a pas laissé de commentaire.

Natalie G. le

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Le client n'a pas laissé de commentaire.

Benjamin B. le

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It had a governor on the 10 foot truck. When I needed to go faster to pass someone I couldn't. Why is there a governor on the truck?

Agatha M. le

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Truck had an issue with the emergency break.. would beep over every bump. I called in the issue.

Ian H. le

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Although the equipment overall was great, there was a plate in the bed of the truck that was extremely loose covering a hole that almost killed me more than once when stepped upon. I told rep and he was very happy to know about the problem.

Charles C. le

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the line to return was incredibly long. we left our keys and they charged us for gas even though we filled the truck to the level (even slightly over) that they gave to us.

Jeff B. le

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Reserved equipment was waiting for us. Check out was quick. Check in was quick. Staff was very friendly. Great U-Haul location and staff!!

Tim C. le

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They billed me for an extra day and incorrectly billed me for mileage. I drove 8 miles instead of 18. Gus knows about the incorrect mileage

Ann B. le

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Employees who helped were very friendly, helpful and considerate.

Barbara M. le

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The Altadena location is fabulous! great customer service!

Glynnis G. le

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Terrific and simple. Everyone was so helpful. Lovely.... Only problem: it is NOT true that the 15' truck has enough interior space for 12'8' of anything you wish to transport. The last 3 to 4 feet from 11 ft to the alleged 15 feet, is the little bit that sits over the cab. The 15' truck was NOT a 15' truck.

Edmond G. le

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I drove 23 miles total, put $20.00 of gas before I returned to the truck, and yet I was still charged $10.00 for fuel.

Michael T. le

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Dry he,Paul, brand new rig!

Carina J. le

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Le client n'a pas laissé de commentaire.

Francesco A. le

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Le client n'a pas laissé de commentaire.

Evan U. le

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Chris and his team are great! They walked me through the whole process and answered all my questions. I would highly recommend this uhaul location.

Daniel S. le

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Slow but good check in. The computer was acting up which slowed the check in.

Christine H. le

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Le client n'a pas laissé de commentaire.

Tracy T. le

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Le client n'a pas laissé de commentaire.

Deborah J. le

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Exceptional customer service always.

Jennifer P. le

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U-Haul (the main company, not this location) made things very difficult for me by informing me at the last possible minute while I was picking up my van that you can't rent two vehicles at once. My plan made sense - one vehicle for travel and to return with half of the things from the apartment, the other to deliver items locally where the apartment was. I was on my own and could not have another driver rent the other vehicle. They should have done me the courtesy of telling me about this policy WAY in advance when I made both reservations. I had to change a lot of things last minute, and this didn't help.

Conan B. le

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The trailer dolly had 1 replaced ramp and both should of been replaced

Mark G. le

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send me my receipt please

Jeff G. le

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Very friendly, helpful and accommodating. I will be using them again! Thanks!

Richard N. le

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Le client n'a pas laissé de commentaire.

Joshua S. le

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Le client n'a pas laissé de commentaire.

coby m. le

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Nothing Chris was absolutely phenomenal !! Thank you

Montice P. le

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Le client n'a pas laissé de commentaire.

ERIK W. le

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Easy to park and maneuver a truck from the parking lot. the service was very good, very helpful, and friendly. Will come back to this location for all my U-Haul needs.

Elsie J. le

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I will NEVER use UHAUL again!!! We reserved a truck 3 weeks prior to moving my 86 year old mother. We arrived and waited an hour and a half to be told they didn't have a truck for us. We reserved a 26 ft truck, there was one on the lot, but it was not allowed to go on a one way trip. We had to use a 15 ft truck and make multiple trips. The same thing happened to an elderly couple in front of us. We both had hired movers and paid for an hour of movers to sit and wait for us, then had to drive two hours back and forth and had to move most of it ourselves!! HORRIBLE experience. Jose, the guy who helped us was very nice...not his fault. Why make reservation!!!

greg s. le

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Altadena, CA . long line. Only 2 people working there. Service person mumbled and was very difficult to understand. All the customers felt the same way: where are the other workers on a Sunday morning, the last day of the month: moving day! I'll never come back here again.

Denise N. le

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Le client n'a pas laissé de commentaire.

Carole R. le

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Le client n'a pas laissé de commentaire.

luis f. le

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Truck was Brake was making noise and brick signal was on at all the time was hey scary driving thistruck and that condition salesman mention nothing wrong with the truck either with the brake light signal was on

Edwin A. le

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Le client n'a pas laissé de commentaire.

Jessica H. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Carlos was great! Excellent customer service and knowledge!

David M. le

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Nothing, chris did a great job.

Jeff B. le

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Everyone at this location was very helpful.

Alberto R. le

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Le client n'a pas laissé de commentaire.

OMAR R. le

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Le client n'a pas laissé de commentaire.

Annette R. le

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The van was clean inside but outside was not so I don’t know if that what you mean about the question... also I wish the worker would have told me I could use the app to check the truck back in ... instead of rushing back before they close ... but it all worked out ????

George G. le

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The agents were very helpful and friendly. It was an easy experience. I appreciate their professionalism

Linda K. le

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Thank you for all your support, patience and assistance during my stay and move out at the Altadena facility. Great customer service . Staff was great. Thanks to all for everything.

liga d. le

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Facility is well maintained and the staff is helpful. An improvement would be to extend the hours of operation until 9:00pm!! Thank you for your service. (Also the late fee of $65 on $85 unit is high)

Russ S. le

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These guys always do a great job of getting you outfitted and out the door quickly.

KANDACE F. le

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Storage unit was always clean and well maintained. I had my storage unit for over 3 years and all my things were in excellent condition when I removed them. I recommend this facility to anyone looking

Jonathan W. le

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The woman I spoke with could not have been nicer, more professional or helpful. Very sweet on the phone and very nice.

Eric A. le

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No callback from manager for message left

Mariela v. le

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Chris the manager when above and beyond I was going to loose my storage unit but thanks to him I dint he work out a payment plan with me I was able to move out and keep my things. Thank u altadena uha

ramon m. le

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The staff was great

Candace C. le

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The staff is exceptional! Christian was always friendly, helpful, professional and just an all around great guy.

Eddy P. le

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Great and very helpful staff. They just need more help/staff.

jo d. le

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The on-site manager Chris was extremely helpful and always friendly - great customer service!

Philip C. le

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I’ve checked out before my month was up, the young man at the counter told me he would email my receipt, but all I got was another monthly charge... Please fix thi

INOCENcIA C. le

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The staff is extremely helpful and proactive. They know and like their work. Every visit to facility have been a nice experience. Thank you so much!