Le client n'a pas laissé de commentaire.EDWARD C.
Customer Reviews for U-Haul Moving & Storage of Amelia Island
Pour nous contacter
Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.James G.
Le client n'a pas laissé de commentaire.Ruben G. | Expérience générale
Le client n'a pas laissé de commentaire.joel w. | Premières impressions
Wonderful location. The equipment is always ready and in great shape and always have especially good service from Oliver Janney. Very professional and very helpfulROBERT C.
Le client n'a pas laissé de commentaire.LOUIS T.
Le client n'a pas laissé de commentaire.Victor B.
Michael helped me on the return. I explained the negative experience I had with this rental from an Atlanta location. He was quite apologetic and helpful. Check in was very quick and pleasant. I plan to rent from this location in the future, when I take things out of storage.Wendi C.
Le client n'a pas laissé de commentaire.GRACE P.
Le client n'a pas laissé de commentaire.STEPHAN C.
Was charged for 16,00 $ tow package and additional day not acceptable please call me 904-673-8042MICHAEL T.
Nothing, Great store and excellent staffEdward C.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.Sherry D.
Le client n'a pas laissé de commentaire.ROBERT C.
Truck smelled like smokeKELLEEN R.
Le client n'a pas laissé de commentaire.JOAQUIM D.
Le client n'a pas laissé de commentaire.LAUREN C.
William was great! Friendly and reliableJEFFREY H.
Le client n'a pas laissé de commentaire.Thomas F.
Check in was a issue. But the return was great.STEVEN P.
Nothing everything was very well handled and delivered.GEORGE W.
Think you do it right.BARBARA P.
Took far too long to get served. No attempt to speak to customers and explain what was happening. One tried but got overwhelmed and pretty sure she hid round the back! Two people walked out and I was late for an appointment. One sales associate moved so slowly he was practically going backwards.STEPHEN B.
Le client n'a pas laissé de commentaire.Melissa B. | Expérience générale
Le client n'a pas laissé de commentaire.TRACIE D.
Overall an AMAZING experience again..only down side was animal hair on passenger area. But process was very quick, clerks very helpful.PAMMALEAH S.
Have someone check equipment prior to renting.Bart C.
Oliver is awesome with communication! All of the staff is very helpful, the equipment is clean, and ready when I needed it!Jamie E.
Le client n'a pas laissé de commentaire.Carrie G. | Expérience générale
clean, nice folks, wait time a little long but it was busy last day of month moving day.ALEXIS C.
Le client n'a pas laissé de commentaire.Bobbie Jo P.
nothing. Service was great!!!GREGORY B.
Always professional and helpful.Debra L. | Expérience générale
Le client n'a pas laissé de commentaire.Robert R.
Truck had smoke smell when I picked it up. I elected to pick up in store and normally an agent will get the vehicle and bring it to the front. But I had to walk and get myself. Also, I requested a hitch at the counter. The agent (Gavin Edwards ) said there was a hitch but when I walked to the truck there was no hitch. So I walked back to the office and told the agent and then had to walk back to drive the truck under the awning. Then Gavin Edwards (rudely) told the young lady to put the hitch on the truck but she was having a hard time and Gavin Edwards finally came out to help her. Upon returning the vehicle. The tank was at 1/4 tank instead of half. Gavin Edwards checked me out and very rudely said â€œ you know you were suppose to bring it back half fullâ€ I told the young man that he needs to get some customer service skills and to charge me for the gas and fill it up. I was very offended at the way he talked to me. I never have problems at this UHAUL store. I have storage space and I rent trucks frequently I'm always treated with excellent customer service but not this time.XYLINA G.
Customer service was excellent.DEBRA L.
Le client n'a pas laissé de commentaire.HUGH W.
Le client n'a pas laissé de commentaire.Dan L.
The lady that rented my truck was such a sweet lady.SUSAN C.
Le client n'a pas laissé de commentaire.Cynthia K. | Premières impressions
Are there people living in rented storage rooms?Robert P. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN D.
Great Customer service!EDWARD C.
We are 5 minutes before facility closing and staff was not in good mode to help.Kastriot P.
Le client n'a pas laissé de commentaire.WILLIAM T.
Le client n'a pas laissé de commentaire.WILLIAM T. | Expérience générale
Le client n'a pas laissé de commentaire.HOMER P.
Le client n'a pas laissé de commentaire.Joe W.
Le client n'a pas laissé de commentaire.DANIEL B.
Le client n'a pas laissé de commentaire.Calvin F.
Le client n'a pas laissé de commentaire.Evan R. | Expérience générale
Le client n'a pas laissé de commentaire.lourdes K.
Very professional and very friendly would not hesitate to recommend them to anybodyFRANCIS H.
Le client n'a pas laissé de commentaire.Kevin C.
Le client n'a pas laissé de commentaire.HARRY P.
Extremely helpful and friendly.Douglas E.
Le client n'a pas laissé de commentaire.MICHAEL C. | Expérience générale
Le client n'a pas laissé de commentaire.DOUGLAS E.
Keep up the good work!WILLIAMR M.
Very quick and professional.Randy W.
Le client n'a pas laissé de commentaire.NANWILLIAMS P.
Have signs out front for drop off locationJONATHAN K.
It was a very professional experience. I would recommend this Uhaul team to others.James H. | Expérience générale
Le client n'a pas laissé de commentaire.Roger L. | Expérience générale
Excellent just as it is!ROY G.
Le client n'a pas laissé de commentaire.Lanny S.
Ensure all warning lights on rental truck have been properly reset.. just before I returned the truck.. the â€œservice engine soonâ€ warning light energized.. it was somewhat disconcerting..MICHAEL M.
Le client n'a pas laissé de commentaire.Paul B. | Expérience générale
The vehicle wasn't cleaned, lots of sand everywhere.ERVIN C.
Le client n'a pas laissé de commentaire.joseph W.
Le client n'a pas laissé de commentaire.Robert P.
Staff very accommodating-quick serviceJENNIFER Y.
Le client n'a pas laissé de commentaire.walter k. | Expérience générale
Excellent service à la clientèle.TOMMY J.
Le client n'a pas laissé de commentaire.Lesley B.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.REMBERTO L.
Le client n'a pas laissé de commentaire.BRANDAN M.
Would have been better if they had women with low-cut blouses on. checking you in ....just saying.GEORGE C.
Le client n'a pas laissé de commentaire.JAMES M.
They are awesome, very helpful & professional.Greg P.
Everything was great. Thanks.ANTHONY V.
This is another great location. Busy when I went but was treated very well also. I can't remember the gentleman's name that took care of me but he was great.jose D.
Strongly suggest the computer system be vastly improved or better yet completely replaced. Staff were very pleasant to work with but software problems are a nightmare for them.GENE D.
Le client n'a pas laissé de commentaire.MATTHEW C.
Great people working thereEDWARD B.
Very professional staff! Thank you!BRENDAN M.
Le client n'a pas laissé de commentaire.WILLIAM P.
Le client n'a pas laissé de commentaire.DOUGLAS W.
Outstanding fast service on pick up and delivery.David A.
The issue was the type of equipment U Haul allowed for one way rentals. I was only offered a 26 foot truck to move a 4 1/2 ft x 4 1/2 ft x 17 inch ottoman in spite of having reserved a more 9 ft van. That was awful. Furthermore, rather than informing me of the policy upfront, they waited until the night before to advise me of the equipment change and thus kept me from seeking alternatives.JOHN S.
Fast friendly and helpful. No complaints.STEPHEN A.
Le client n'a pas laissé de commentaire.MARTIN W.
I have used this location several times...employees are always accommodating but this particular time Oliver handled my rental. He was personable, most proficient & â€œtop notchâ€ accommodating! Debbie, Fernamdina BeachDEBORAH C.
Le client n'a pas laissé de commentaire.William N. | Premières impressions
Le client n'a pas laissé de commentaire.Bradley G.
Exceptional service very pleasant experience.SIMON C.
The employees at the 8th Street location in Fernandina are typically excellent when it comes to customer service.Todd L.
The movers from uhaul to my home were a 10. That's the only positive experience. I had been over to uhaul three times to ensure my pads were there. I allegedly interrupted OLIVER from a personal call at 9:00 am. He claimed to have only read a sticky note about the move on his computer. MarryTheMiver, a uhaul independent for 30 years, had talked to this man Wednesday to confirm all was in order. Oliver DID not tell the truth. He claimed I couldn't have been there because he's there EVERY day and never saw me. I explained one kind gentleman employee (who promised to call me) actually WROTE my cell number on his HAND. Did he call? NOPE. Because I couldn't answer the one question about what type of TRUCK my mover was bringing, Oliver became rude and obnoxious. Later, MartyTheMover showed me where HE WAS EQUALLY lied to and charged higher fee. I currently rent two units and Doug DeAngelus, husband, and I are immediately taking our business elsewhere. The inept process, causing both my Mover and I undue stress is going to be presented to the manager. And my husband, who couldn't be there, will meet with the manager. I'm also taking this to BBB. It was more important for Oliver to have condescended to both me and my mover than to read the notes in the system. He lied and uhaul cheated Marty.Douglas D.
Le client n'a pas laissé de commentaire.SCOTT C.
Uhaul assigned me a drop off point 25 miles away. I have three Uhaul locations within 5 miles of my destination. I called the closest one and they referred me to a large dealer on Amelia Island 4 miles away and said they would handle the transfer. Oliver Janney who complained to me about U-Haul being a 4 billion company that did not have it's act together. Oliver accepted my truck complained and then charged me 255,73 $ for the truck and 42,80 $ for the trailer which I only found out about only after checking my bank account on line. No mention of this as I was told we were good to go. I will dispute this charge and find it difficult to recommend U-Haul when you are blind charged. This is not a world class company.Ferderic A.
Uhaul assigned me a drop off point 25 miles away. I have three Uhaul locations within 5 miles of my destination. I called the closest one and they referred me to a large dealer on Amelia Island 4 miles away and said they would handle the transfer. Oliver Janney who complained to me about U-Haul being a 4 billion company that did not have it's act together. Oliver accepted my truck complained and then charged me 255,73 $ for the truck and 42,80 $ for the trailer which I only found out about only after checking my bank account on line. No mention of this as I was told we were good to go. I will dispute this charge and find it difficult to recommend U-Haul when you are blind charged. This is not a world class company.FREDERIC A.
Excellent service à la clientèle. Thanks for all of the help.CHRISTOPHER P.
They're clearly understaffed so I understand the chaos. The staff that I encountered were very nice despite being overloaded with tasks. They should really be paid more since one person is doing the work of 3 people. I did rent an appliance dolly and that was forgotten, but again, there was A LOT going on and not enough people. I called and the guy on the phone was clearly very flustered and I could sense he was bracing to be screamed at, poor guy. I told him no big deal I'd have somebody stop by and grab one, but we ended up not really needing it so I just asked that it be refunded the next day when I called and the guy was super nice about it and even told me he wasn't going to bother charging me a late fee which was incredibly helpful and nice of him, he didn't have to do that.KARA P.
Le client n'a pas laissé de commentaire.ASHTEN O.
Le client n'a pas laissé de commentaire.Tristen S.
Professional staff. Facility was clean accommodatingJames H. | Premières impressions
Le client n'a pas laissé de commentaire.GEOFFREY G.
Mvr. Oliver Janney was especially helpful with getting correct moving boxes and other supplies. Asst. Tommy also very helpful during moving out process Great team!jeffrey p. | Expérience générale
The General Manager was a Complete Ass jerk not friendly!!! The other employees were very customer service oriented!! We happy with Van rental. And all of the Employees But the General Manager could learn A lot from his Employees. He is a horrible Boss person managerSTEPHEN N.
Le client n'a pas laissé de commentaire.FRANK G.
He was extremely helpful, friendly and efficient. Such Southern Manners. This young man was raised well. Thank you. He made everything so easy.KAREN B.
The pick up of the trailer was perfect, the rep took me to the trailer and he made sure it was installed correctly and all of the lights worked. The drop-off was just as easy., Oliver had me on my way in a few minutes. He addressed me when I arrived and told me how many minutes it was going to be before I was on my way - five. Excellent service.Bruce P.
Le client n'a pas laissé de commentaire.Jose L.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.Alan O.
Just as a suggestion, when you rent out a unit make sure the customer is aware they will not have 24 hour access unless they pay more. That was the only negative, everything else was very positiveCynthia L. | Expérience générale
Le client n'a pas laissé de commentaire.maureen n. | Expérience générale
Great place to rent a storage unit and truckElizabeth M. | Expérience générale
Really helpful good knowledgeable people appreciate their kindness towards made in everything that they said and didanthony d. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES R. | Expérience générale
Overall I have no complaints but unfortunately this mistake is on my shoulders that after traveling 2 hours to empty our storage unit, I thought my husband had the key to the lock and he thought I had it. You guys don't have bolt cutters on site? Seems you would need some way to open locks on units that were abandoned and was told at front desk that you do in fact use bolt cutters to get into these units. But we couldn't use them.... so we had to call a locksmith.KIMBERLY B. | Expérience générale
This site has some friendly employees, but I had some difficulty accessing my things after work. The hours could be expanded to be accessible beyond early evening hours. In addition, every time I have gone into the store, I have had to wait for help for long periods of time. There isn't a quick in and out.Simone H. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth M. | Premières impressions
Le client n'a pas laissé de commentaire.Christine F. | Premières impressions
Very satisfied with the storage unit I only stopped using it because I moved to a different city.pam m. | Expérience générale
ThanksDenise and Brandon M. | Premières impressions
Le client n'a pas laissé de commentaire.Stein A H. | Expérience générale
Le client n'a pas laissé de commentaire.Keith M. | Premières impressions
Le client n'a pas laissé de commentaire.Sharla M. | Expérience générale
This is a well managed establishment.. I have always felt my property was secured. I loved 24 hour remote access knowing I could pick up my boat anytime at night on a well lit lot. In the market for a smaller boat and I will be right back. Thank you Uhaul for years of great service.STEPHEN H. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey A. | Premières impressions
Le client n'a pas laissé de commentaire.Garrett S. | Premières impressions
Le client n'a pas laissé de commentaire.Lucy C. | Premières impressions
The customer info above is incorrect to the number this cell phone the survey was delivered to. I rented in Providence RIThaddeus P. | Premières impressions
The facility was always clean and well lit and felt very secure. There were always plenty of furniture carts and they were always in good working order.Stephen C. | Expérience générale
Le client n'a pas laissé de commentaire.Louis K. | Premières impressions
Le client n'a pas laissé de commentaire.BEVERLY M. | Premières impressions
The only thing I didn't like was the dead bugs in the unit itself. I dont any bugs getting into my stuff in the future. Other then that it was greatBrenda T. | Premières impressions
MerciGia Z. | Expérience générale
Le client n'a pas laissé de commentaire.BEVERLY M. | Premières impressions
Le client n'a pas laissé de commentaire.BEVERLY M. | Expérience générale
Great experience.Scott M. | Online Move In
Le client n'a pas laissé de commentaire.JEFF R. | Premières impressions
Le client n'a pas laissé de commentaire.Douglas D. | Premières impressions
Jennifer and then Oliver are awesome managers. They always did everything possible to meet our needs. Excellent customer service and outstanding managerial skills. I have already recommended this facility to friends. Thanks, Ricky Escalante 361 222 4631Ricky E. | Expérience générale
Easy, clean, friendly and affordable.Kevin F. | Premières impressions
The person who assisted me was very professional and easy to work with.Nicole K. | Premières impressions
Le client n'a pas laissé de commentaire.Karen L. | Expérience générale
Le client n'a pas laissé de commentaire.Jerry H. | Expérience générale
With the exception with my dealing with Oliver after a phone call from him at about 4:40 pm. Everything was great. The employees and the facility are excellent. The only exception is my dealing face to face with Oliver.Barry L. | Premières impressions
I wish this establishment would honor veteransbrian s. | Expérience générale
Staff were friendly and helpful.Frederick K. | Premières impressions
Le client n'a pas laissé de commentaire.AMBER C. | Expérience générale
Le client n'a pas laissé de commentaire.james s. | Expérience générale
Le client n'a pas laissé de commentaire.Phillip M. | Expérience générale
Staff and store was great. Problem was with "fab" for the gate. Only one available, battery was good, but code to enter into computer was faded and therefore illegible. After two guesses that did not work we decided to use the keypad option instead of fab. Please keep these items plentiful and replaced or do not offer them. Again, staff was good, they just didn't have working equipment. I had to go back and forth to the office. Fortunately there were only a few other people in the store and the clerks were able to respond to my problem in a timely manner.Angela B. | Premières impressions
Very knowledgable and informative staffDWIGHT M. | Premières impressions
Very good managementLEIGH A. | Expérience générale
Jacob was friendly and very helpful, made everything easy.Matthew S. | Premières impressions
Le client n'a pas laissé de commentaire.Terra H. | Premières impressions
The staff is great ...charles r. | Expérience générale
Le client n'a pas laissé de commentaire.Connie C. | Expérience générale
Great U-Haul Storage Facility... our first experience with storage facilities and it was outstanding. Every time we entered the building, hallways and access areas were well-maintained. Never had ANY issues with our unit... never saw any bugs or critters..! Staff was great... we had a compromised credit card and they were very helpful in transferring our account to new card and setting up our Auto pay. Highly recommend..!polly L. | Expérience générale
Facility is always extremely clean. The fact that they have dollies on hand free of use for customers is extremely helpful. The convenience of having everything you need on hand, also amazing. Also being it was an indoor facility with security gave me such piece of mind. I would recommend to anyonejennifer c. | Expérience générale
Jennifer the GM was Amazing! Any question asked she confidently responded with assurance. She is pleasant and professional. Her entire staff is always polite and friendly. Thank you Jennifer for everything.seaside a. | Premières impressions
Friendly and helpful staff and quickDebra W. | Premières impressions
Gavin is an excellent employee and person all around! Couldn't have done without him for sure. His positive attitude and smile kept me going. Also I must mention Vivian, soft spoken but not to be fooled! She was the best. Very customer friendly, nice spirit and beautiful smile! She sealed the deal for my storage. Not sure if the other guys name but he was nice as well. All, if I must say, we're excellent. Thanks guys for helping me get through the day that almost tested my sanity! Loretta H. | Premières impressions
Very Helpful staff. When I was confused and disoriented inside the building, there was almost immediate assistance from the gentleman on duty. It was very much appreciated as it was right at lock down time and he patiently walked me through what I needed to do. Very nice people here at the 8th St location.Debra L. | Premières impressions
Le client n'a pas laissé de commentaire.walter k. | Premières impressions
Extremely accommodating. Free dollies to use which i can't say enough about how helpful that was. Indoors which is also very nice and convenient. Really clean. Staff was amazing. They have everything you would need to haul and/ store your items. Wouldn't choose anyone else.jennifer c. | Premières impressions
Le client n'a pas laissé de commentaire.Dale M. | Premières impressions
The only issue I had is I reserved a storage unit on Monday 3/30 online to move in on 4/4. When I got to the Uhaul they stated they didn't have the unit I reserved but they had a smaller unit they could offer me, I looked at the unit and accepted it because what other choice did I have with a uhaul full of furniture with no where else to go. The employee called his supervisor and he offered me a free month of rent but I also returned a Uhaul so that automatically qualified me for a free month (the employee told me that) so I actually didn't receive anything for my troubles but a smaller storage unit. The employee I dealt with was friendly and helped as much as he could but Uhaul needs to a better job at checking reservations and making sure units that already reserved are not being rented out by other individuals.Adrieanna R. | Premières impressions
Le client n'a pas laissé de commentaire.Victoria W. | Premières impressions
Le client n'a pas laissé de commentaire.bill b. | Premières impressions
Registration was made very easy, shown the process, storage units were clean, didn't hesitate to contract with U-Haul.Scott M. | Premières impressions
Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!Leigh Coulter B. | Premières impressions
professional service and good value !CHARLES L. | Premières impressions
It went wellSusan W. | Premières impressions
Excellent staff.garry o. | Premières impressions
Friendly and helpfulWendy E. | Réservation
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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