Customer Reviews for U-Haul Moving & Storage of Amelia Island

3 225 évaluations

1830 S 8th St   Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)

(904) 491-6966

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(904) 491-6966

1830 S 8th St
Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

update uhaul.com self check in so more customers can utilize the feature for easy check in & dispatch

Frank S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Excellent customer service. Wonderful people.

Laura D. 
Évaluation :
5

Overall an excellent experience.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Very helpful and friendly staff.

LYNN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles w.  |  Expérience générale 
Évaluation :
5

Completing rental online was absolutely horrible. Thank goodness for mr. Miller for his assistance.

Solange D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kori M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca M. 
Évaluation :
3

It seems the communication between the U-haul and the companies that bring the U-box to and from U-haul locations is terrible. I had 2 companies booked for to come move the U-box on the same day. I had to reschedule that the U-box was even coming because for what ever reason it just didn't book when I did it online. The whole experience was much more stress than it was worth.

Stephen W. 
Évaluation :
5

Exceptional customer service

Kedesha S. 
Évaluation :
5

I had problems using the return return app and was a long wait time for customer service .

Thomas C. 
Évaluation :
4

I will never recommend this company to anyone.

Eric B. 
Évaluation :
5

The Fernandina site was great, like the pick up location the person I dealt with was professional and personable. Dropping off was a quick operation and I was on the road home quickly.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn T.  |  Expérience générale 
Évaluation :
5

I like this location because they are usually fully stocked with whatever size trailer or truck that you need. Would highly recommend this location and will use again if necessary.

JOY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
4

it would be optimal if the location had someone certified to fill the propane tanks. It's sub-optimal that I drove over to get my tank filled and nobody was certified to fill it.

jeff F. 
Évaluation :
5

The lady who helped me was a gem. She needs a raise

Matthew B.  |  Premières impressions 
Évaluation :
5

Easy check in. Had a waiting area I could sit while rating for my ride.

Glen L. 
Évaluation :
5

Woman that helped me was awesome

Jim B. 
Évaluation :
5

Sarah is really helpful! Great crew.

jeff F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Very helpful, nice staff!

Bonita G. 
Évaluation :
1

I reserved a truck and a car hauler. After5 days I went to make sure pick up is on schedule. They tell me no car hauler. That's bull s…. I had to call every u-haul until I found one 50 miles away. No calls no nothing. Not correct some of the people don't even care. I got a 15 footer that leaked and got everything wet. The A/C would shut down going up hill. I paid over 900 dollars for this garbage truck. I need to get some of my money credit back. I will call u-haul

PATRICK M. 
Évaluation :
5

Rien

Harold O. 
Évaluation :
5

Staff is professional, courteous, and knowledgeable.

William A. 
Évaluation :
5

The manager was from a Jacksonville location helping with staffing. She was help, fast and very friendly.

Natasha K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY S. 
Évaluation :
5

Personnel amical

Carmen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
5

Great service, trailer was ready for pickup at reserved time.

Mitchell M. 
Évaluation :
5

Location has great service.... Downside, was the truck had a dead rat or some dead rodent inside the cab. Smell was horrible when driving... Notified service checkin staff.

Ronnie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent M. 
Évaluation :
2

But what I found when we got two storage units got up there there was already a lock on it it was somebody else's unit and they said we were empty so back down the elevator we go into there come back gave us another one down the hall rented a cargo van for two days got there the first day they said it was not available so now I had to get a 10 foot truck which we didn't want it was much harder for my older lady friend to load stuff into because there's a big step up there was no ramp use the vehicle for half a day brought it back after hours put in our code message said welcome Ronald door would not open we're trying to call the 800 number could not get a hold of anyone finally some lady that has a storage unit said use the entrance on the side of the building we did not have any idea it was even there it's just a fiasco all around. Had a new employee was charging us for a 30 foot truck when we only got the 10 foot so he needed help about five different times from somebody else I stood there 20 minutes just waiting for him to complete one transaction. Just very frustrating

Ronald T. 
Évaluation :
5

Efficient Professional

rosemarie S. 
Évaluation :
4

The equipment I had reserved was available and ready for pickup as promised. The staff was friendly and helpful, so I was in and out pretty fast for the pickup and the after-hours electronic drop off was extremely easy.

Erich S. 
Évaluation :
5

Continue the standard good service.

gary A. 
Évaluation :
4

Can i still return the Pads? My children didn't know to give them all back. i have 4 or 5 of them.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

When making a reservation online we should not have to go through the process again when picking up. We already put all the information into the system. Why do it twice? That's my only complaint.

Johnny B. 
Évaluation :
5

Pick up and drip off were quick and hassle free. Customer service was great on both ends. Will absolutely be coking back! Thank you!!

Leslie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siqi C. 
Évaluation :
5

Clean place. Knew their product, prompt and got me on my way quickly.

James F. 
Évaluation :
5

Make you return app a little more detailed as to uploading a photo of equipment. I could not get this to work. It was probably more on my part but would be nice to have a help down arrow for directions.

DOUGLAS M. 
Évaluation :
5

The staff was excellent, friendly and helpful!

LINDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim B. 
Évaluation :
5

Owner was very proactive

Earlene A. 
Évaluation :
1

Uhaul dealer in Fernandina Beach does not return phone calls nor work well with 3rd party loaders/transporters selected by Uhaul. One of my Uboxes was damaged and they would not communicate with me to resolve the issue. I would not recommend this location to anyone.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan C. 
Évaluation :
5

Bien

Sara B. 
Évaluation :
1

Manager was very angry and insulted that I asked for assistance to unchain and release my car from the towing platform. I had to get on my knees on the pavement to unhook the chain underneath my car. He assumed that a customer should perform the whole procedure himself. Very disappointing after driving 850 miles to this location.

Stanley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

They were very welcoming and helpful

Pamela R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JENNIFER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerri Don F. 
Évaluation :
1

This was the singular worst experience I've ever had with a company. I was physically threatened by an employee who also made undue remarks about my sexual orientation and then was mocked and called a liar by a customer service agent when I attempted to report the employee's behavior. I will never do business with U-Haul again and am considering taking action against the company.

Michael M. 
Évaluation :
5

right tire shredded one hour from our home enroute to MI, U-Haul had us back on the road in 2 hours with 2 new tires on the trailer.

Norman R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
5

Oliver and all of the other staff went above and beyond to take care of me for my trip!

Scott H. 
Évaluation :
5

Best experience ever in over 20 years and 5+ moves!

Robert P. 
Évaluation :
5

Best customer service I've ever experienced at any uhaul location. Beverly and Larry went above and beyond helping me with the trailer I rented. 5 star service in all regards.

Mike A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
3

First of all I had a reservation to pickup the truck 5 minutes from my house and was called to pickup at a different location 40 minutes away. Got to the location above and truck was not ready and only had a 1/8 a tank of gas. The appliance dolly was missing a ring on the strap and I had to return the next day to exchange. All together this cost me about 4 hours of time and about an extra $50 in gas. I also rented 5 dozen furniture pads and only received 58 total.

Otis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
1

The person at the counter told me to wait outside for a minute (he never showed up) as he waited on another customer (book a reservation). I thought that was very rude as he should have checked me in. Another attendant agreed with my frustration and asked me for the truck keys and told me he was sorry. He did say I would receive en email for my checkin which after 12 plus hours I have not received confirming my checkin.

Marvin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

The only problem I had was when we set up the drop of location it was an hour away from my destination when. There was a place 1 mile down the road when I tried to change it using I couldn't so I wasted 2 hours driving plus the go uhaul number didn't work right so I waisted 30 minutes trying to get through.

Jessica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOB M. 
Évaluation :
3

Notify people when their truck location is changed.

Joseph C. 
Évaluation :
5

All was good from this location.

James C. 
Évaluation :
5

Continue to follow the standard displayed.

gary A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann O. 
Évaluation :
5

I've been to this Uhaul store twice in the last month and they are an excellent team with excellent equipment!

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos G. 
Évaluation :
1

Fire Oliver. He's a jerk !

Gregory T. 
Évaluation :
5

Merci.

Roger A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed J. 
Évaluation :
5

On the website, the cost for a 15 or 17 foot truck for local was $29,99 a day, but when you select 24 hours it charges $39,99 a day. I needed a 15, but one was not available, it would be nice if your website actually wasn't misleading.

FRANK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Store manager and all the other employees I spoke with were very helpful and made renting the truck and moving into the storage unit simple and easy. Merci.

John A. 
Évaluation :
4

We had reserved a 10x15 climate controlled unit to find out when we got there it was 5x15. Don was very helpful in getting us transferred to an available 10x10x but we lost our $39,95 insurance and had to pay it again for the new unit.

DIANE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitch W.  |  Expérience générale 
Évaluation :
5

Merci

MARTIN C.  |  Expérience générale 
Évaluation :
3

I just don't think it was right to not prorate my fee when I checked out two days after the payment was made. That gives u haul the right to collect double on my unit that month

Elizabeth J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P.  |  Expérience générale 
Évaluation :
5

Oliver made you feel welcomed as a customer.

Victor B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A.  |  Premières impressions 
Évaluation :
5

All good.

James T.  |  Expérience générale 
Évaluation :
5

Staff was easy to deal with. Cost for storing my RV in the lot was reasonable. Store and lot are clean and neat. Security seems to be adequate while providing 24 hour accessibility to my RV. I would recommend U-Haul Fernandina Beach for anyone needing their services. I have no affiliation with U-Haul, except as a paying customer.

Steven W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane W.  |  Expérience générale 
Évaluation :
4

The staff there are great, only complaint being that the bathrooms are not kept up/clean. However, a woman who was there dealing with the fire and subsequent damage was a wretched human being. I was away on a trip when the incident happened and when I called concerned over my belongings, she was rude, inattentive, unconcerned and a flat out horrible person. She informed me that my unit and contents had been damaged, ruining my trip and making me come home early to deal with it, only to find out that my unit was not damaged and my belongings were fine and my sleepless nights, days of worry, and cutting my trip short was not necessary had this woman properly handled the situation. I spent years running marinas, and when you are storing someone's property, and something happens to their property under your care, you don't treat them how I was treated. I wouldn't even say this woman needs additional training as I believe it would be worthless. She should be terminated from your employment. To make sure I am being clear - this woman does not work at the location. She was there to deal with the incident. How could your company send someone like that to deal with something that personal to your customers? Shame on her and your company for employing such a person.

Ryan H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER H.  |  Premières impressions 
Évaluation :
3

Gavin was excellent, Mr Miller was less than impressive, the fire was unexpected, they told us there was no damage to our unit but when we unloaded there was water on our contents, nothing valuable was damaged

CHARLES M.  |  Expérience générale 
Évaluation :
1

The fire was unfortunate but everything leading up to it was also intolerable. Direct debit was never set up correctly, after we provided several payment options and phone calls and visits to the office. Then sent letters to our family members demanding payment though we had given them our debit card numbers more than three times!! Resulting in "late fees" that were removed as if they were doing us a favor due to their incompetence to properly complete forms and charge correctly. Then once the fire occurred, no compensation was offered though they allowed someone to have flammable materials in their unit directly across from our valuables. Zero accountability for any mistakes made on site. Moved our things out as soon as we possibly could. Will be vocal about our disappointment with our colleagues and in online reviews.

Neely C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S.  |  Expérience générale 
Évaluation :
5

helpful staff, very clean facility, and accessible

WILLIAM S.  |  Expérience générale 
Évaluation :
5

Perfect, convenient location with very helpful & courteous staff. The facility and storage unit are very well lit and ventilated. It was an excellent experience and our home & personal items were always safe. Oliver Janney was excellent to work with.

Robert b W.  |  Expérience générale 
Évaluation :
5

Fantastic! The one-way person as well as the staff at both sites were friendly and very helpful.

ARNOLD B.  |  Expérience générale 
Évaluation :
5

Everyone was helpful and friendly, not just one or two people.

Donna J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T.  |  Premières impressions 
Évaluation :
5

Best storage provider we have ever used!

Eleanor E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C.  |  Expérience générale 
Évaluation :
5

It's a great facility.

Tom A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie G.  |  Expérience générale 
Évaluation :
5

Always professional and helpful.

Debra L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia K.  |  Premières impressions 
Évaluation :
5

Are there people living in rented storage rooms?

Robert P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL C.  |  Expérience générale 
Évaluation :
5

It was a very professional experience. I would recommend this Uhaul team to others.

James H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William N.  |  Premières impressions 
Évaluation :
4

Professional staff. Facility was clean accommodating

James H.  |  Premières impressions 
Évaluation :
5

Mvr. Oliver Janney was especially helpful with getting correct moving boxes and other supplies. Asst. Tommy also very helpful during moving out process Great team!

jeffrey p.  |  Expérience générale 
Évaluation :
5

Just as a suggestion, when you rent out a unit make sure the customer is aware they will not have 24 hour access unless they pay more. That was the only negative, everything else was very positive

Cynthia L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maureen n.  |  Expérience générale 
Évaluation :
5

Great place to rent a storage unit and truck

Elizabeth M.  |  Expérience générale 
Évaluation :
5

Really helpful good knowledgeable people appreciate their kindness towards made in everything that they said and did

anthony d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R.  |  Expérience générale 
Évaluation :
5

Overall I have no complaints but unfortunately this mistake is on my shoulders that after traveling 2 hours to empty our storage unit, I thought my husband had the key to the lock and he thought I had it. You guys don't have bolt cutters on site? Seems you would need some way to open locks on units that were abandoned and was told at front desk that you do in fact use bolt cutters to get into these units. But we couldn't use them.... so we had to call a locksmith.

KIMBERLY B.  |  Expérience générale 
Évaluation :
4

This site has some friendly employees, but I had some difficulty accessing my things after work. The hours could be expanded to be accessible beyond early evening hours. In addition, every time I have gone into the store, I have had to wait for help for long periods of time. There isn't a quick in and out.

Simone H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine F.  |  Premières impressions 
Évaluation :
4

Very satisfied with the storage unit I only stopped using it because I moved to a different city.

pam m.  |  Expérience générale 
Évaluation :
5

Thanks

Denise and Brandon M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stein A H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharla M.  |  Expérience générale 
Évaluation :
5

This is a well managed establishment.. I have always felt my property was secured. I loved 24 hour remote access knowing I could pick up my boat anytime at night on a well lit lot. In the market for a smaller boat and I will be right back. Thank you Uhaul for years of great service.

STEPHEN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy C.  |  Premières impressions 
Évaluation :
5

The customer info above is incorrect to the number this cell phone the survey was delivered to. I rented in Providence RI

Thaddeus P.  |  Premières impressions 
Évaluation :
5

The facility was always clean and well lit and felt very secure. There were always plenty of furniture carts and they were always in good working order.

Stephen C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY M.  |  Premières impressions 
Évaluation :
4

The only thing I didn't like was the dead bugs in the unit itself. I dont any bugs getting into my stuff in the future. Other then that it was great

Brenda T.  |  Premières impressions 
Évaluation :
5

Merci

Gia Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY M.  |  Expérience générale 
Évaluation :
5

Great experience.

Scott M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas D.  |  Premières impressions 
Évaluation :
5

Jennifer and then Oliver are awesome managers. They always did everything possible to meet our needs. Excellent customer service and outstanding managerial skills. I have already recommended this facility to friends. Thanks, Ricky Escalante 361 222 4631

Ricky E.  |  Expérience générale 
Évaluation :
5

Easy, clean, friendly and affordable.

Kevin F.  |  Premières impressions 
Évaluation :
5

The person who assisted me was very professional and easy to work with.

Nicole K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry H.  |  Expérience générale 
Évaluation :
5

With the exception with my dealing with Oliver after a phone call from him at about 4:40 pm. Everything was great. The employees and the facility are excellent. The only exception is my dealing face to face with Oliver.

Barry L.  |  Premières impressions 
Évaluation :
3

I wish this establishment would honor veterans

brian s.  |  Expérience générale 
Évaluation :
5

Staff were friendly and helpful.

Frederick K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip M.  |  Expérience générale 
Évaluation :
4

Staff and store was great. Problem was with "fab" for the gate. Only one available, battery was good, but code to enter into computer was faded and therefore illegible. After two guesses that did not work we decided to use the keypad option instead of fab. Please keep these items plentiful and replaced or do not offer them. Again, staff was good, they just didn't have working equipment. I had to go back and forth to the office. Fortunately there were only a few other people in the store and the clerks were able to respond to my problem in a timely manner.

Angela B.  |  Premières impressions 
Évaluation :
5

Very knowledgable and informative staff

DWIGHT M.  |  Premières impressions 
Évaluation :
5

Very good management

LEIGH A.  |  Expérience générale 
Évaluation :
5

Jacob was friendly and very helpful, made everything easy.

Matthew S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terra H.  |  Premières impressions 
Évaluation :
5

The staff is great ...

charles r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie C.  |  Expérience générale 
Évaluation :
5

Great U-Haul Storage Facility... our first experience with storage facilities and it was outstanding. Every time we entered the building, hallways and access areas were well-maintained. Never had ANY issues with our unit... never saw any bugs or critters..! Staff was great... we had a compromised credit card and they were very helpful in transferring our account to new card and setting up our Auto pay. Highly recommend..!

polly L.  |  Expérience générale 
Évaluation :
5

Facility is always extremely clean. The fact that they have dollies on hand free of use for customers is extremely helpful. The convenience of having everything you need on hand, also amazing. Also being it was an indoor facility with security gave me such piece of mind. I would recommend to anyone

jennifer c.  |  Expérience générale 
Évaluation :
4

Everything was great EXCEPT not one employee wore a face mask and with this Pandemic it was a little disconcerting. Other than that, it was simple, efficient and friendly.

Linda G.  |  Expérience générale 
Évaluation :
5

Jennifer the GM was Amazing! Any question asked she confidently responded with assurance. She is pleasant and professional. Her entire staff is always polite and friendly. Thank you Jennifer for everything.

seaside a.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff and quick

Debra W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam F.  |  Expérience générale 
Évaluation :
5

The manager and staff at the Yulee location have been more than helpful and always friendly while doing so. Ms Jennifer is the best!

Rosa F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley P.  |  Expérience générale 
Évaluation :
5

Gavin is an excellent employee and person all around! Couldn't have done without him for sure. His positive attitude and smile kept me going. Also I must mention Vivian, soft spoken but not to be fooled! She was the best. Very customer friendly, nice spirit and beautiful smile! She sealed the deal for my storage. Not sure if the other guys name but he was nice as well. All, if I must say, we're excellent. Thanks guys for helping me get through the day that almost tested my sanity! 

Loretta H.  |  Premières impressions 
Évaluation :
5

All of the folks that I dealt with in Portland and Fernandina were great. Merci!

BRENT M.  |  Premières impressions 
Évaluation :
5

everyone was extremely nice and professional

roger S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea S.  |  Expérience générale 
Évaluation :
5

This is my go to store, love the staff and glad I found them all the way fromMaryland and have been this store customer for 4 years.

Barbara L.  |  Expérience générale 
Évaluation :
5

The local office in Fernandina ( Amelia Island) was excellent. They went well above what I ever expected. Thanks for great customer service!!!

CAROL F.  |  Expérience générale 
Évaluation :
4

Was a great experience, William was extremely professional and accommodating for us during our move. Ended up not using the storage unit as it was too far back in the facility for the amount we were moving. Would recommend for anyone with a lighter load than we had!

Spencer B.  |  Premières impressions 
Évaluation :
5

Vivian was awesome to work with. Friendly and personable and she knew her products.

roger S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

larry r.  |  Expérience générale 
Évaluation :
5

Best moving and storage experience I have ever had. Jennifer Wenzel took care of everything I needed and helped me feel less stressed about the move. Way to go uhaul! Thanks!

bert b.  |  Expérience générale 
Évaluation :
5

Very Helpful staff. When I was confused and disoriented inside the building, there was almost immediate assistance from the gentleman on duty. It was very much appreciated as it was right at lock down time and he patiently walked me through what I needed to do. Very nice people here at the 8th St location.

Debra L.  |  Premières impressions 
Évaluation :
1

I originally leased a unit, which I was paying for on time each month. since I had yet to use the storage unit they decided I didn't want it and leased it to someone else without notifying me. I rented the unit bc I was going to move to a smaller house. My plans changed and I wasn't going to use it right away, but I had others plans of using it. But I was paying for it so I could've used it whenever I needed it. I believe I was taken advantage of and paid for something they decided I no longer wanted.

Tiffany W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracey b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter k.  |  Premières impressions 
Évaluation :
5

I want to thank Jennifer and staff for always being helpful and informative. It's been a pleasure knowing you and I wish you continued success.

PAM M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cara W.  |  Expérience générale 
Évaluation :
5