Customer Reviews for U-Haul Moving & Storage of Ammon

595 évaluations

3101 E 17th St   Ammon, ID 83406
(Load/Unload Indoors)

(208) 357-4355

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(208) 357-4355

3101 E 17th St
Ammon, ID 83406
(Load/Unload Indoors)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Staff super friendly and got me in and out with no problems!

Eric P. 
Évaluation :
1

They charged us for an extra day but would not let us keep the trailer because they had someone else wanting to rent it. So they made 2X the day rate. The girl was rude and short... and charged us a "cleaning fee" of $15 when all we carried was doors with 5 boards. Poor customer service.

Rick A. 
Évaluation :
5

Drop off was wonderful and easy!

Jeanine O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny B. 
Évaluation :
5

The young gentleman that assisted me was extremely courteous and helpful.

JACE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky B. 
Évaluation :
5

Very friendly and professional staff. Looked at what I needed and took great care of me

KIMBERLY S. 
Évaluation :
5

Nothing your staff was fantastic they made sure that my wiring problem was resolved your 17 street staff is fantastic thank you.

Ted T. 
Évaluation :
5

Great service. Very helpful

Dean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarissa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan H. 
Évaluation :
2

Complete check-in process immediately when receiving an early morning after-hours dropoff

Christopher R. 
Évaluation :
5

Awesome 👍🏼👍🏼

Anthony J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russ E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russ E. 
Évaluation :
5

The employee was very professional, helpful and friendly.

Maryjane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lannie B. 
Évaluation :
4

The vehicle was well maintained, but the cab smelled of dog and had lots of dog hair on both seats. The Uhaul rep, Adam, was excellent--professional and personable.

LEONARD P. 
Évaluation :
3

We unfortunately will never use Uhaul company again as a whole!!! It's sad because of our bad experiences in Oregon it has tainted us on Uhaul as a company even though some are good like in Idaho falls we're just not going to ever rent from Uhaul again! 

Carol H. 
Évaluation :
5

We received excellent customer service from Brianna and will soon be renting a truck here again.

Robert B. 
Évaluation :
5

Very helpful and accommodating

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN B. 
Évaluation :
5

I am more than happy with the staff. I'm also happy I was able to have the boxes in my driveway until filled. But, there have been some things that I've not been too happy with or about. 1) I'd given my CC# on two separate occasions, once when i set things up and again via a phone call from U-haul. I was confident that my account would be kept current. It was not until I happened to be going through my emails that I saw my payments were past due resulting in late fees. So I went on line paid the invoices. I also saved my CC# to my account to avoid more late fees & hopefully my credit rating won't be affected. 2) Next, I understood on day 1 that my boxes would not be shipped to their destination ($$$ amount quoted)UNTIL all 4 boxes were ready to go. Much to my surprise the first 2 packed boxes which I understood were still here waiting for the other two to be filled had already been transported & had reached my destination. They none were not supposed to ship until the end of March. U-haul is not charging me the full shipping costs for the final two, but I still have to pay for the rest of my stuff to get to my new home. My main critique is this, communication must be explicitly clear. I believe a print out of the agreement should be given at the time of the transaction. Not an email, not a conversation. I signed on a pin pad, but what for, charges to my card? (That's what I thought). Both parties should fully understand what the other hears & understands. Every single person I've dealt with at u-Haul been so kind & understanding. If I knew then what I now know, I may have researched hiring a moving company. This was just so convenient & it appeared easy & economically wise for my situation that I didn't see the need to do other investigating. I'm always the one to harp on people to get everything in writing, and yet I failed to do so. I do appreciate U-haul giving me a concession on the subsequent shipping costs, but nonetheless it's an extra expense this new widow didnt need to have. Also, mode of communication should be consistent. Either send texts for everything, or phone calls to confirm (which was done for box delivery & pick up), don't throw emails (transport notifications) into the mix. I don't check mine consistently. Merci.

Donna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
5

Very clean facility. Helpful and friendly service. Very good experience.

Donnae B. 
Évaluation :
1

Empower your employees to provide better customer service.

Trevor G. 
Évaluation :
5

Extremely helpful and friendly.

Dennis K. 
Évaluation :
5

Very friendly staff and clearly marked and layer out.

ROBERT B. 
Évaluation :
5

Easy and friendly process.

CORDELL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN Y. 
Évaluation :
2

Truck was dirty. Windows were especially dirty. I wanted to send pictures during the pick up however the app would not let me add any more then two pictures. The mileage and fuel picture. The fuel was less then the location said it was.

WILLIAM H. 
Évaluation :
4

The no contact pickup was confusing and difficult as the lock did not have instructions on how to open it after the code was entered. It took almost 20 minutes to get it open.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
3

The back of the trailer wasn't clean. We had to sweep it out and spot mop it so it wouldn't get our stuff dirty. We rented a trailer for 8 days, then returned it in 6 days and was told there is no refunds on the difference. What a joke! Won't be renting from this location again.

ERIK B. 
Évaluation :
2

The trailer lights worked when first connected. Then they no longer worked the following day (Friday). The Boise location confirmed the trailer lights were not working. The safety chain attachments were not designed to work with all tow vehicles. Boise confirmed this.

BRIAN O. 
Évaluation :
5

Quick check in process. Any questions that I had were answered. Very professional and helpful. Would recommend going to this location and will use them again if I'm ever in need of a rental.

KIMBERLY L. 
Évaluation :
2

The lady was super friend welcoming me to the store. But after that my respect for the company went down hill quick. I was handed keys to my 26 foot truck and had to hike in snow to the very end of the parking lot. Usually they have your truck waiting for you. I had to go spend 30 minutes cleaning 4- 6 inches of snow off and wait for the thick layer of ice to melt off the wind shield. I drove back up to the front door and told the lady I couldn't open up the rolling door. We then spent 5 to 10 minutes trying to get the door open. If for some weird reason my wife had to go pick up the truck I would have been pissed that she had to do all of that. Common on U-Haul.

David E. 
Évaluation :
4

Parking is an issue. Huge parking lot, but no designated parking spots so you kind of just stop somewhere. The person checking out my van did not have it up by the office and it was out by the road, which is about 50 yards away. I am disabled and it was a painful challenge. She was also very stoic and not friendly, like I was a bother.

JOHN S. 
Évaluation :
3

The car transport trailer I rented was covered in frozen mud, ice, and snow. Had to ask for a hammer to break the frozen mud free from the left ramp. Before I turned the trailer in I hosed all the mud off it. The tires were underinflated on the truck. I had to go to a tire shop to get them aired up properly. The truck pulled to the right.

JAY S. 
Évaluation :
5

Helpful and friendly staff.

CORDELL T. 
Évaluation :
4

We needed to shorten our rental by one day, and the system did not have a way to do it. The lady had to cancel our reservation and re-enter it all in, which took a lot longer than it needed to.

CLARENCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEAL A G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FILEMON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion D. 
Évaluation :
4

Service was great, I was in and out quickly! I also appreciated that I was able to leave my car parked in their lot while I was away.

MILLER L. 
Évaluation :
3

When we received the truck, the interior of the cab was good. When we got to our storage unit to load up our stuff, we opened the back of the truck and the smell of weed just pours out of the back. All of our belongings smell like weed now and it was very disappointing. On our drive, We have two hours left of our trip and the whole trailer wheel comes flying off and we had to pull off to the side of the road. After we had to leave the trailer there because we could not get a new one, I notice that one of the lights on the uhaul truck stops working. The steering of the uhaul the whole drive was loose as well.

JAIDEN AUSTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
5

Great customer service!!

GEORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY B. 
Évaluation :
5

Top place to Pickup!

BALAZS ZSOLT M. 
Évaluation :
1

Over charged me by 200

Laura or Robert M. 
Évaluation :
1

Took 45 min to unhook trailer. Understaffed.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHILOH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE W. 
Évaluation :
5

The last two times I've rented something from UHaul, the app sent me to a location that either did not have the equipment requested - or was closed unexpectedly. In both instances, employees were extremely helpful. However, the app definitely needs some work. Perhaps verification of equipment at the location or feedback from the location before a customer shows up to pick it up would be helpful. Today, the rental was not available in a timely fashion and I was unable to finish the work because it was too late in the day. Very disappointing. Once again, this does not reflect poorly on the workers. They were all well trained and helpful. The app and link to equipment availability really needs additional work.

Lee N. 
Évaluation :
5

Wiper fluid in the van was empty, and the wipers were streaky.

JUSTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Dakota is always so friendly and this location is always cleans and efficient. So happy with our Uhaul experience.

ELIZABETH S. 
Évaluation :
5

Everything was great

GRANT S. 
Évaluation :
5

Dakota and Brianna have given amazing customer service each time that I've gone in for moving supplies, storage, and six truck rentals. We are so happy with our experience. Moving was easier with their help.

ELIZABETH S. 
Évaluation :
5

Things went very well. No complaints.

MERRILL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
3

expensive

KAREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
5

Mobile pickup after hours worked excellently, much better than in past years.

Sam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS C. 
Évaluation :
3

Yesterday was the worst uhaul experience I ever had. Grand Teton Storage did not have my truck had to go to another uhaul and that also was a nightmare

STATA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tony H. 
Évaluation :
5

There is little that U-Haul could find that wasn't perfect with my experience. I've never rented anything from U-Haul and was quite nervous but the staff was so helpful and had an upbeat attitude that it totally relaxed me. The truck we rented was clean and perfect for our situation. I strongly feel that U-Haul should look into giving the staff at the location I rented from a raise and pat on the back. I will definitely rent with Uhaul for all my hauling needs.

Tracy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATELYN B. 
Évaluation :
5

Great service.thanks

Jim C. 
Évaluation :
5

Fast simple easy

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

This UHaul facility is the best I've ever used. They run an excellent business. I would definitely rent a storage unit and trucks from here again.

STEVEN W. 
Évaluation :
5

Very friendly. Great attitude. Earned my trust. Will look to this location for future rentals. Merci.

Steven N. 
Évaluation :
5

Both locations and equipment was great. But very high price.

RYAN B. 
Évaluation :
5

The owner and staff are a joy to work with. They were friendly, knowledgeable and helpful.

LAWRENCE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lyle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
1

Truck I reserved not available, had to get smaller truck and make multiple trips when the truck I had reserved a week prior would have done it in one. This put more miles on the truck, no discount offered

William H. 
Non les évaluations ont été soumises pour cet établissement.

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