Customer Reviews for U-Haul Moving & Storage of Ankeny

154 évaluations

221 SE Magazine Rd   Ankeny, IA 50021

(515) 965-4455

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(515) 965-4455

221 SE Magazine Rd
Ankeny, IA 50021

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley L. 
Évaluation :
3

Need more workers there. Just one poor lady working by herself.

Floyd P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gage Y. 
Évaluation :
5

The gal with the redish hair. Younger. She needs a raise!! So friendly! Remembered me and asked how i was and how it was going w my move and injury. Knew her job well! I highly recommend working with her! She was awesome!!

Jodi F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
3

I was scheduled to return the Uhaul truck at 6:30PM which meant I needed to do the online return process, but when I needed to take a picture of the fuel level and mileage the app and/or website would not allow me to take a photo on my phone so I could not complete the online return process.

Luke R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan T. 
Évaluation :
5

Mechell Beacham did a very good job with getting my rental van. She went above and beyond by helping me when the location had just closed. She was working in the yard and trying to finish her day. She put her personal time on hold to take care of me. Outstanding service. She represents your company very well. Did I mention that Mechell Beacham is amazing at customer service?

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM L. 
Évaluation :
4

Inside of 6' x 12' box trailer needed to be swept out after we opened it up and before loading furniture. Outside of this issue service was very good!

Todd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HALEY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Pick up and drop folks were great. Trailer was new and pulled great from Iowa to Florida.

Kent L. 
Évaluation :
2

The trailer door did not operate well. The taillights were falling out of the back of the trailer. We had problems with the trailer in Sioux City, Iowa, and the Uhaul location just blamed my truck.

Lori S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawson L. 
Évaluation :
5

Staff should point out that I should inspect vehicle using online tools before leaving Uhaul lot. Other than that all was good. Staff was accomadating when needing to extend my rental.

David M. 
Évaluation :
5

This probably is a U-Haul corporate issue, but please stop making us repeat every question we already answered online. It takes too much time and when there are 5 people are in front of you in line… there goes 20 minutes of your rental time. Also I tried checking in the trailer when I was in the parking lot and the app is poorly designed. I do t have time to debug it for them to enable sharing my location. Although, I did figure it out and it still didn't work. After a long day of moving boxes I really didn't need to waste another 10 minutes of my day while exhausted.

Derek D. 
Évaluation :
5

Great customer service. Nice people to work with.

Tim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MarkD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel A. 
Évaluation :
5

Amanda you as awesome to work with. Thank you!

Andrea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia W. 
Évaluation :
3

Again, the UHaul check in process was awful. Ended up leaving my key in an open box because I couldn't get into the key drop box. The pick up/drop off via phone is a joke.

Kris J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore W. 
Évaluation :
4

Friendly staff even though one of the card readers was acting up.

Adam B. 
Évaluation :
4

Battery kept dying during the move. Couldn't turn the truck off because if we did it wouldn't start again.

Adrienne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

Web site was confusing and claimed no trail available. I called the location directly and got things taken care of.

Jim M. 
Évaluation :
4

Everything was good except the furniture dolly ordered was unavailable at the time of pick up. The woman I dealt with was excellent though with her customer service.

Scott V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick Jodene L. 
Évaluation :
5

The lady was so nice and offered to stay late because I was trying to get there before closing and it was pouring down rain. She was so nice she deserves a raise!!

Natasha W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

I didn't realize I should have reserved a trailer. They took care of my needs on the spot. I will reserve next time 

Jacque P. 
Évaluation :
5

They were fantastic Best U-Haul experience ever

DONALD V. 
Évaluation :
5

Staff was very friendly and knowledgeable. Got us quickly checked in and on the road, and returning the truck was even easier. Merci.

Casey S. 
Évaluation :
1

I started out with less than 3/8 tank of gas and have a receipt from that same hour on the same day from a gas station right across the street for $104.25. I was told by the clerk to return the truck with that same amount and I did so on April 28. I didn't see on the paperwork that I was expected to return the truck with a full tank of gas and I have a pending bill from U-Haul for $74 NOT HAPPY This was very deceitful and low class. I am glad that not all U-Haul sites are as crooked as this one. That attendant/clerk should be told about this and reprimanded so it does not happen to someone else to keep a great perspective of the nice job that U-Haul does. Thank you for this opportunity. Gerald Lobb

Gerald L. 
Évaluation :
5

Mechell and crew were AWESOME! They were extremely nice and accommodating. I'd recommend their facility to anyone.

TIMOTHY A. 
Évaluation :
5

The lady I dropped it off with was very helpful!

Matthew G. 
Évaluation :
5

Excellent, helpful & courteous personnel.

Garry W. 
Évaluation :
3

Told gas was full only had 3/8 of a tank. It was taken care of. Cables were wrap up around door wheels at top. Door wouldn't close. Called and mechanic came out but couldn't fix it. I disconnected cables and used it anyway. Told u-haul dealer in Independence Mo. and he said he would send it to the shop. He was very pleasant to work with. A little overlook and care would go along way in Ankeny.

dennis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean B. 
Évaluation :
5

Excellent service

Derek S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean G. 
Évaluation :
5

Staff was great! No improvement needed.

CHRIS I. 
Évaluation :
5

All was good

Tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Great staff there!

Aaron T. 
Évaluation :
3

I place my order about a week in advance and requested a furniture dolly, but they didn't have one ready for me. When I arrived I was also hoping to request a second 2 wheel dolly but they did not have any extras.

Emily W. 
Évaluation :
5

The staff was professional and efficient

KENNETH B. 
Évaluation :
5

Very nice people

SAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

Friendly staff!

Aaron T. 
Évaluation :
5

All personnel were extremely friendly! Best U-Haul experience I've had!

Erin M. 
Évaluation :
4

The truck was dirty when we picked it up.

Leanna S. 
Évaluation :
1

Refer to above

Alec C. 
Évaluation :
5

When I returned the trailer, an employee arrived at the same time. He immediately came over to guide me back and proceeded to help disconnect the trailer. Excellent service à la clientèle. When I picked you the trailer, Michelle was very busy but pleasant and friendly. Great customer service by the team at this location.

Michael H. 
Évaluation :
2

Prefacing this with the fact that the in-person customer service that I experienced was good, my overall experience was below average. I reserved a 9' cargo van. Upon arrival I was told that the last cargo van was “reserved by corporate”, and I was instead given a 10' truck. The driver side door wouldn't properly seal, and on high speed roads there was a constant sound of air whistling.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle M. 
Évaluation :
5

Super friendly and helpful. Will definitely go back to this place.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jay G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james E. 
Évaluation :
4

I had to go 30 min out of my way (extra 60 miles total) because the location (Cedar Rapids) that I reserved my trailer didn't have one. I also didn't get a dolly that I requested in my original reservation. Overall disappointed in experience. Not Coralvilles or Ankeny locations problem but Uhail problem.

Debbie M. 
Évaluation :
4

The trailer I rented had no working running lights which caused me to park at a gas station for 4 hours until the sun came out. When unpacking my belongings I noticed the trailer leaked during the rain causing my $900 recently purchased mattress to be soaked. So….my advice would be to make sure the lights work and that the trailer is waterproof prior to renting them out.

Rod W. 
Évaluation :
2

If you reserve moving pads, someone shouldn't be able to come in and rent all of them all leaving you without pads even though your reserved them ahead of time when you booked. Very dissatisfied because I depended on having those moving pads. What's the point of the reservation of materials then. I've never had issues with other companies with this. Chris A 5157794143

CHRIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Have enough carts on hand. Clean bathrooms and trash receptacles.

Kent S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
5

Bar Code for returns

Art W. 
Évaluation :
5

Nothing I love the customer service The Clark always very friendly and has an amazing customer service.

Princess B. 
Évaluation :
5

Easy and friendly service

Joshua B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patsy I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joni H. 
Évaluation :
5

Charges are confusing. Make it clear what the customer is paying and why. My total was $40,17 I was charged $60. I'm not sure if that $60 was a deposit or if the difference will eventually be refunded, but either way it was confusing.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony B. 
Évaluation :
1

Car tow was not hooked up correctly and the alignment was off so it was a very dangerous drive. They took a cash deposit and didn't put it on receipt so I never got my deposits back. Overall I will never use uhaul again.

Mariah D. 
Évaluation :
4

The in person customer service was great! The mobile check out SUCKS!!! It wouldn't load, tried several times, called customer service, was told it was a 35-45 minute que. People rent Uhaul trucks to move, which is typically a huge deal. The last thing I needed to deal with was the $20 charge threat if I didn't use a mobile option that didn't work. The folks at the shop were great and the truck was in top shape. I would definitely rent from them again.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon K. 
Évaluation :
5

Place was great. Person at the counter was friendly and high energy. I liked it. Plus they had a fun hair color. I think it was red maybe. Nice place and they did a good job.

Jeff K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
4

Dropped off vehicle on Sunday using online check in that was easy and useful. Merci

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad M. 
Non les évaluations ont été soumises pour cet établissement.

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