Évaluations des clients U-Haul Moving & Storage of Anthem Way

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Anthem Way

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Chad B. le

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Le client n'a pas laissé de commentaire.

James R. le

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Quick and easy return

Michael P. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Nothing your customer service is top notch.employees neat and well groomed facilities clean and well stocked

raquel O. le

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My confirmation could not be found in the system and the unit that was promised to me was not there even though I had the confirmation email. I had to take what I could get since I had a truck full of things so I had to rent a unit for higher price . I will never rent from uhaul again.

jerry B. le

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Manager is great

Stephen W. le

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Outstanding customer service. They go out of their way to make it right. Been with their services for 5 years. Appreciate all you guys and gals do.

George H. le

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Just keep doing what you're doing because I couldn't do it without you

Shawn M. le

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The 15 ft box truck we rented showed a good bit of age. 1st impression was a steering wheel that was disentregrating after being in so many hands over the years. Interior armrest on the passenger side hade a large burn hole on it (cigarette). Steering had alot of play in it but in all fairness the truck had 133,000 miles on it. The reason I would lean towards a satisfied survey is that the staff at the location were welcoming and the process was quite easy. My comments are simply Constructive criticism. I will rent with your company again based on the customer service.

Albert H. le

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My rental experience went very smoothly and the staff was very professional.

Nikkole T. le

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Le client n'a pas laissé de commentaire.

DEBBIE O. le

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Friendly staff

Ryan R. le

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Nothing, everything was great.

Scott C. le

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Le client n'a pas laissé de commentaire.

Craig B. le

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Le client n'a pas laissé de commentaire.

JAMES B. le

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To expensive

Susan J. le

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Le client n'a pas laissé de commentaire.

MICHAEL S. le

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Le client n'a pas laissé de commentaire.

Jacob P. le

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Daniel the manager is very unprofessional. He was not even helping us but was rude to employees as we were into the store. All the employees seemed like they didn’t want to be there. Very unprofessional and unpleasant experience.

angela H. le

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First, I was in the store 5 minutes after opening, and ended up waiting an hour to drive away with my rental. There were four customers in front of me and the clerk announced several times to the whole room that one of their employee's girlfriend went into labor and that's why they were shorthanded. Second, at the time of reservation (eve prior) and at the counter, I told the clerk that I might have the rental back before closing time that day at 7 pm. I received a phone voicemail eight hours into my 24 hr rental telling me that I was late returning my equipment. I stopped what I was doing and called the store back and was told that I agreed to have the rental back by 3:30 that day (rental return was due at 8 am the next morning). I told them that I didn't agree to that and was still using the equipment. When I arrived at the store at 6 pm the same day to return the equipment, I told the clerk that I was treated unprofessionally by being told that I was late when I wasn't. He reminded me that I agreed to have the rental back by 1:30 that day so they could rent it out to another customer. Notice that the phone call and clerk on site gave different times that I "agreed" to be back. I reminded him that I never agreed to anything sooner than the next morning, except to say that I expected to be back before closing time. I pointed out that there is a difference between being "late" and not being "early." I also feel that, by renting out equipment that is already paid for, during a current rental period, is "double-dipping" and unethical. By doing so, U-Haul is taking one and a half times the fees due for that equipment, and there was no mention of refunding me the "unused" portion of my rental time. I am inclined to refer this issue to the BBB, but will certainly not refer anybody to this business.

Kathryn or charl H. le

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Le client n'a pas laissé de commentaire.

Soam A. le

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Nothing. The staff was very helpful and friendly as always

Daniel T. le

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Excellent. Friendly people. Efficient. Equipment as reserved and ready to go. Yet another excellent U-Haul experience.

Derwin H. le

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Le client n'a pas laissé de commentaire.

Herbert W. le

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We were charged for a full extra days rate for returning truck 30 min late.

NORMAN H. le

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Le client n'a pas laissé de commentaire.

Norman H. le

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Le client n'a pas laissé de commentaire.

LENA W. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Shawn K. le

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Both employees were very helpful and courteous. Will continue do to business here!

Jean R. le

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We've always had good luck here. Got us in, exchanged a few pleasantries, got us on our way.

GLENN P. le

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Surge brake master cylinder was leaking. Clerk was not very friendly.

Dave B. le

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It was great!

Stephen H. le

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Very helpful staff. Facility is nice and clean

Rainya M. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Penelope H. le

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Everything from start to end was amazing. Beautiful clean facility and never felt unsafe. Very friendly and helpful staff. Thanks for everything.

Brian B. le

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Helpful, found what we needed even when computer said storage unit wasn't

Stacey R. le

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Kiersten was GREAT!!!! Big help!! Thank you!!

rosemarie d. le

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Very clean

George H. le

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Excellent service throughout the move. Totally there for us. Very helpful.

stephanie a. le

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Thanks nice experience

Ro V. le

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Jacob?? Jason?? was a superb customer service guy. Polite, professional and helpful.

David B. le

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Clean, convenient location. Would definitely use again!

Chris D. le

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Manager Dan and staff guaranteed a good experience.

Norman K. le

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I don't think I could expect better over all treatment and facility . Clean , halls well lighted , maybe they might explore lighting the individual spaces but I see the other side ( turn them off )

stephanie a. le

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Custmer service was good, wait time was a little long the second time I came in.. Perhaps more agents on duty would help during busy times

rob h. le

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Everybody was helpful and had a good attitude thank you very much

Theresa J. le

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Great service!

David B. le

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Will definitely come back for all of my storage and rental needs. I’ve always been treated well here.

RONALD C. le

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Excellent all the way around!

Scott M. le

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Very helpful, friendly and professional people working at this location. Storage facilities clean and in good repair. I have rented from here also and will rent from them again.

Julie F. le

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The lady was extremely helpful with our storage unit concerns.

Judith M. le

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A One treatment from staff and manager. Would recommend this facility for RV storage.

Jill G. le

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All was fantastic

Sandra E. le

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Everyone was very courteous & helpful to my daughters & I! Thank you!

Theresa N. le

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Facility is nice and clean. Manager seems to care. Security system is old and glitchy. Usually not a problem until it is. We decided to close our storage there because we were not able to access.

Virgil (Don) S. le

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The crew swarmed the truck to check it in and had me on my way in no time.

camerion j. le

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Really convenient access, hours open, staff available even on Sunday and weekend holiday!

Roy S. le

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Great people and very helpful. Facility was secure, clean and easy to enter and exit. I will use them again in a year when I get back to Anthem.

Robert R. le

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The staff were friendly and accommodating. Access was easy.

Arthur F. le

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Cost for self-storage too high.

Mary G. le

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Provided excellent service.

Shawn Z. le

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Had unit for a year. Unit always accessible. Staff helpful & friendly. Place clean. The only bummer was I couldn't pay online before the bill was actually due. Had to wait for actual due date to pay.

Michael C. le

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I am so grateful for the generosity U-Haul extended me upon my arrival. The 30 day free mini storage REALLY helped me out of a jamb. Thanks again. You guys will be highly recommended to everyone.

Martin L. le

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Great facility! Sparkling clean, friendly employees and convenient location.

Eva B. le

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Very please with the assistance, instructions, building and ease of access.

Mario M. le

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Anthem U-haul and storage is top notch. Has been there for me and my family over the years many times. Thank you for being local.

CRAIG J. le

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I stored an RV here and would definitely use them again. The Anthem U-Haul is the cleanest storage facility of all the ones in the area.

Mike P. le

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Great place to store your belongings

Lori R. le

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Nice, clean storage with easy access. Have recommended to several friends.

Michael C. le

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Thanks for all the help and first month storage was free! Awesome.

leo h. le

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Superior customer service and reasonable rates.

Stephen T. le

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great experience

Sean G. le

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Had storage for over 4 yrs.. no issues or concerns

Kristen D. le

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The ease of access and convenience of this unit made my transition between moves a bit easier and it was much appreciated.

Brian V. le

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GM was very helpful in getting me my storage. The facility is clean and well maintained.

David W. le

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Friendly and knowledgeable staff. Clean equipment and storage unit. Overall a great experience

Susan J. le

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great

Amy P. le

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Very patient

Mark T. le

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Great customer service.

Lesley C. le

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Great service, friendly staff

William P. le

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Brian was very helpful. He does a great job for you

Gordon A. le

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Current manager is not a people person.....needs some PR training. The rest of the staff was great.

KRISTI M. le

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Staff has always been nice, presentable and customer oriented. Nice job on hiring at this location.

Roxanne M. le

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So far so good

jane s. le

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Thank you for wall your help.

Terrance M. le

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Overall a very professional staff, going above expectations. Thank you!

Daniel M. le

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It's how you finish not the in between. We left an expensive tool behind after cleaning out our unit. We received a call letting us know it was found and we could pick it up anytime.

Marla H. le

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Over all GREAT! Thank you! The only problem that I can see, is that over time the parking lot became increasingly difficult to maneuver due to an influx of uhaul trucks and trailers.

KENNETH C. le

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Great customer service. Friendly and professional!

Tom B. le

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Very efficient, cordial and helpful. What else could I ask for?

Martin H. le

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Very nice place to do business.

Martin H. le

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Great manager, staff and facilities.

Kay H. le

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It was great, I'd use it again

Darin M. le

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I choose another place but thank you

BRIAN M. le

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No Comment

TIM T. le

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staff have been excellent. The current manager is not. Selective enforcement Power trip. He says one thing and does another. Not business friendly. Avoid this location use new storage on Gavalin pkwy

Wayne M. le

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Clean, friendly, good location.

Shanda B. le

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Always fast!

GLENN S. le

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The 2 guys in the morning when I went there were fantastic I never experienced a great bunch of people thanks I wished I I remember there names

Will R. le

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Really nice

Greg D. le

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Very considerate customer service. Answered all my questions accordingly.

Michael C. le

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This facility is top-notch. Very clean and well maintained. The person closing out our account could have been more knowledgeable. She was so slow and we had movers waiting for us.

Victoria G. le

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Everyone was very helpful

robert e. le

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The card reader was not good. Multiple swipes and wouldn't work

Dan B. le

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Rear service from Daniel the manager and Talon were great.

Ted W. le

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Used the storage facility for more than a year. All furniture and items stored were very secure and in excellent condition. Friendly and helpful staff.

Marsha L. le

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higher than I wanted to spend for the size I needed

Jim M. le

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Nice place would use it again.

DENNIS B. le

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Easy access

Kevin O. le

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Great facility and staff were helpful.

Carole R. le

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Staff was very helpful.

Sandra M. le

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The facility should be open at night because it is so dang hot here I have 3 weeks left on my contract I should get a credit towards renting a moving truck or trailer But nobody will read this

DOMINIC D. le

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Great service very pleased with the experience

Dan B. le

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Great customer service from all who served me and especially the manage Daniel.

CARLINE G. le

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Stayed 3-1/2 years with no problems, but rent had gone up 3 times making it too expensive to go long term

Craig C. le

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Air conditioned space was important

Paul S. le

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The guy that works in the warehouse cleaning doors and such is an outstanding ambassador Nice friendly and willing to help.