Évaluations des clients U-Haul Moving & Storage of Anthem Way

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Anthem Way

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Stephen T. le

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n/a

Sandra D. le

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Helpful and friendly

Duane F. le

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Personnel met me as I arrived and had me on my way in less than 3 minutes.

Robert W. le

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Lower your prices

Brian D. le

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Best Uhaul rental service business I have ever experienced.

Robert G. le

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Le client n'a pas laissé de commentaire.

Edward A. le

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Le client n'a pas laissé de commentaire.

Nathan F. le

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The first truck they put us in was not road worthy it was a one way trip to Texas and it seemed like they wanted to offload that vehicle to another location via our move. We switched out of that truck to a really nice one so it turned out ok.

David C. le

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Friendly people and very helpful

Roger S. le

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This store always at the top...

Morgan S. le

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Le client n'a pas laissé de commentaire.

George T. le

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I completed the rapid check in online. However, when I went to the facility to pick up a trailer, it was as if the rapid check in did not matter. I still had to provide all my information, credit card, driver's license, etc. So, what was the purpose of the rapid check in?

Mark M. le

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Le client n'a pas laissé de commentaire.

Steve S. le

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Le client n'a pas laissé de commentaire.

John P. le

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We were not aware there was a $20 after hours fee

Jay P. le

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Le client n'a pas laissé de commentaire.

Joy K. le

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Le client n'a pas laissé de commentaire.

Miles H. le

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Le client n'a pas laissé de commentaire.

Gary R. le

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Le client n'a pas laissé de commentaire.

David P. le

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Le client n'a pas laissé de commentaire.

Todd S. le

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Experience was good from beginning to end.

Harry L. le

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Unsure but feel gas gauge was not working as we only drove 42 miles and had to put over 4?gallons of gas in.

Gil T. le

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Except for the computer that keeps on hanging up everything is good

James L. le

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excellent service

Kathy L. le

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Le client n'a pas laissé de commentaire.

Jeffrey O. le

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Staff was very friendly and helpful, keep up the great work.

KEVIN Z. le

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Uhaul makes you go online and dispute damage made by someone else before you take the truck. No more uhaul for me I will go with a company that inspects vehicles themselves vs putting it on the custom

MICHELE C. le

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Bill was great! On both ends (VA and AZ) though it took extra time to deal with how warped the door is. Recommend that old crates be checked for alignment so that this doesn’t happen to others. And after I released it to UHaul they added two extra brackets to help keep the door closed without letting anyone know that we would need a drill with Phillips head to open it up. Fortunately, my mover’s help had one as Bill didn’t have one when he delivered the box (not knowing he would need one) and I only had a hand Phillips head which wasn’t big enough. For changes like this it would be nice to have been informed or have it noted in my record. Otherwise this is the third time I used Ubox services and have been very happy. Thank you!

Christian M. le

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Le client n'a pas laissé de commentaire.

Matthew H. le

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Le client n'a pas laissé de commentaire.

KEVIN Z. le

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when I inspected the truck I found area's that were damaged that did not have an "X" indicating it was damaged. The employee "I believe Joshua" refused to put an "X" on the damaged area when I asked him to. Instead he said I need to "dispute" it on the app. I stated I should not have to dispute anything that I had nothing to do with and he flat refused to address my concerns and again said you need to dispute on the app. I asked who was responsible to put the "X" on damage and he said "all of us" and said dispute it on the app. I a "done" with uhaul as he said that is now the procedure

Gil T. le

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As always , great experience and convenient

Wayne M. le

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A year-long experience that was professional and pleasant.

Judy H. le

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Le client n'a pas laissé de commentaire.

James L. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Le client n'a pas laissé de commentaire.

Benjamin V. le

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Le client n'a pas laissé de commentaire.

Daniel W. le

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Le client n'a pas laissé de commentaire.

Brett H. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Paris K. le

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Twice I tried to rent a trailer that had defective wiring and spent nearly 50 minutes before I could get out the door with a trailer that had the wiring functioning properly on it... The defect was in the trailer not my vehicle... This made me late for both appointments and both experience has left me wondering why I would go back... It should not take forever to rent a $17 trailer and yet both experiences were 40 + minutes... I find this highly unacceptable when you can rent a car at the airport in 7 minutes left using their Express system... U-Haul needs to step up its game

Toby T. le

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Le client n'a pas laissé de commentaire.

Hans M. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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I couldn't connect with the express check out app.

Suk Y. le

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Le client n'a pas laissé de commentaire.

mircea A. le

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Already do a lot, keep going.

Carl F. le

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Staff was very friendly and were ready with our truck when we arrived. No issues whatsoever.

Brett H. le

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Everyone in the office are extremely helpful and easy to work with!

Rebecca P. le

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Very helpful and knowledgeable staff. Thank you for everything!

Kristopher D. le

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We appreciated the time that an employee took to show us what to look for on and inside of the truck before we leave with it. This should continue!

Kenneth T. le

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Le client n'a pas laissé de commentaire.

Douglas G. le

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Le client n'a pas laissé de commentaire.

Roxy S. le

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Staff was very friendly and professional. Truck was clean and worked great

Mark A. le

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Le client n'a pas laissé de commentaire.

Bryan M. le

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Keirsten was a smart and pleasant representative that made me feel valued as a customer and assisted me to purchase the right product for my specific needs. I have been a repeat customer for many moves and she was by far the best to work with in all my years as a uHaul customer.

Shawn Z. le

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Le client n'a pas laissé de commentaire.

Gary O. le

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Josh was awesome

Bruce V. le

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Everything went very smoothly. I couldn't ask for better service from the personnel, especially the General Manager, Bill Kiff. I understand why people use U=Haul even though there are other options.

Benjamin V. le

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Le client n'a pas laissé de commentaire.

Kenneth P. le

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Le client n'a pas laissé de commentaire.

Tammy V. le

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Thank you

Edward A. le

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Great service again

Jenny H. le

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Le client n'a pas laissé de commentaire.

Wayne M. le

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Le client n'a pas laissé de commentaire.

Joseph J. le

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Le client n'a pas laissé de commentaire.

Rodger R. le

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Le client n'a pas laissé de commentaire.

Rodger R. le

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Le client n'a pas laissé de commentaire.

Robert A. le

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Not much room for improvement. Everything went very smooth. Very professional crew at this location

Heather M. le

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I wish they would offer a discount to those who are renting a unit and then need to rent a truck to move out.

Hampton K. le

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I don't believe anything could have been any better. Thank you all very much,

Jesse E. le

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Poor customer service when checking vehicle back in

Scott M. le

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The people that helped me were great!

John H. le

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Very helpful!

Valerie O. le

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Very good customer service! William Kiff the manager was very nice and helpful, as well as the others I was in contact with. Well-run location! Thank you!

Ro V. le

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Very accommodating staff. Would highly recommend/

Gary R. le

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William was a super nice guy and took care of what would have been a major head ache for me with ease. Thank you sir.

DENNIS T. le

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Excellent service. Employees very helpful.

James B. le

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Nothing

Craig B. le

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Le client n'a pas laissé de commentaire.

Jeffrey H. le

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There were a lot of issues with trailer rentals this weekend. There was a veterans parade in anthem and apparently a lot of demand but I was called on Friday regarding my reservation and asked if I would accept a different trailer than the one I reserved because they had double booked it. I overheard other people having trailer reservation issues as well.

Shirley R. le

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The equipment was clean on the inside, however the outside was covered with bird droppings. The personnel were friendly and professional. I would have given a higher rating if not for the lack of cleanliness of the outside of the equipment.

Tricia T. le

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Le client n'a pas laissé de commentaire.

Bob S. le

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A little confusion on account of the new area not being ready to rent,, also lost my deposit/reservation in the system.

Jonathan M. le

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Friendly and helpful even though they were having computer issues at the time of my visit to set up storage

vincent T. le

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Le client n'a pas laissé de commentaire.

Tom B. le

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Le client n'a pas laissé de commentaire.

Vicky T. le

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Le client n'a pas laissé de commentaire.

Wayne M. le

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Le client n'a pas laissé de commentaire.

Joe B. le

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Good atmosphere and great service. The mileage on truck at start was more than on the contract 5659 vs 5626. But i only drove 6 miles, so not a huge difference in cost.

Betty S. le

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Great job by all —thanks!

Jeffrey K. le

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Le client n'a pas laissé de commentaire.

Eric H. le

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People efficient and friendly. General Manager was also the same.

Gerald S. le

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Le client n'a pas laissé de commentaire.

Heidi G. le

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Shocked that nobody helped us and then When they did come out, helped a customer that was there after us. When we said we were just going to detach and leave the equipment ourselves, explaining that We were there first and needed to leave after 15 minutes of waiting, we were told it was because the other customer was outgoing, not incoming, like us. Lame.

theresa V. le

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Le client n'a pas laissé de commentaire.

Jenna H. le

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Le client n'a pas laissé de commentaire.

Kimberly D. le

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Everyone was professional and helpful.

NELSON D. le

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Get a uhaul trunk in the front. This will help others find them.

Donald W. le

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Not crowded. Short wait. Very nice employees.

Chad B. le

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Le client n'a pas laissé de commentaire.

James R. le

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Quick and easy return

Michael P. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Nothing your customer service is top notch.employees neat and well groomed facilities clean and well stocked

raquel O. le

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My confirmation could not be found in the system and the unit that was promised to me was not there even though I had the confirmation email. I had to take what I could get since I had a truck full of things so I had to rent a unit for higher price . I will never rent from uhaul again.

jerry B. le

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Manager is great

Stephen W. le

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Outstanding customer service. They go out of their way to make it right. Been with their services for 5 years. Appreciate all you guys and gals do.

George H. le

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Just keep doing what you're doing because I couldn't do it without you

Shawn M. le

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The 15 ft box truck we rented showed a good bit of age. 1st impression was a steering wheel that was disentregrating after being in so many hands over the years. Interior armrest on the passenger side hade a large burn hole on it (cigarette). Steering had alot of play in it but in all fairness the truck had 133,000 miles on it. The reason I would lean towards a satisfied survey is that the staff at the location were welcoming and the process was quite easy. My comments are simply Constructive criticism. I will rent with your company again based on the customer service.

Albert H. le

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My rental experience went very smoothly and the staff was very professional.

Nikkole T. le

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Le client n'a pas laissé de commentaire.

DEBBIE O. le

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Friendly staff

Ryan R. le

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Nothing, everything was great.

JAMES B. le

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To expensive

Shawn K. le

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Both employees were very helpful and courteous. Will continue do to business here!

Stephen H. le

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Very helpful staff. Facility is nice and clean

Penelope H. le

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Everything from start to end was amazing. Beautiful clean facility and never felt unsafe. Very friendly and helpful staff. Thanks for everything.

Brian B. le

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Helpful, found what we needed even when computer said storage unit wasn't

Stacey R. le

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Kiersten was GREAT!!!! Big help!! Thank you!!

rosemarie d. le

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Very clean

George H. le

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Excellent service throughout the move. Totally there for us. Very helpful.

stephanie a. le

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Thanks nice experience

Ro V. le

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Jacob?? Jason?? was a superb customer service guy. Polite, professional and helpful.

David B. le

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Clean, convenient location. Would definitely use again!

Chris D. le

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Manager Dan and staff guaranteed a good experience.

Norman K. le

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I don't think I could expect better over all treatment and facility . Clean , halls well lighted , maybe they might explore lighting the individual spaces but I see the other side ( turn them off )

stephanie a. le

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Custmer service was good, wait time was a little long the second time I came in.. Perhaps more agents on duty would help during busy times

rob h. le

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Everybody was helpful and had a good attitude thank you very much

Theresa J. le

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Great service!

David B. le

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Will definitely come back for all of my storage and rental needs. I’ve always been treated well here.

RONALD C. le

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Excellent all the way around!

Scott M. le

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Very helpful, friendly and professional people working at this location. Storage facilities clean and in good repair. I have rented from here also and will rent from them again.

Julie F. le

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The lady was extremely helpful with our storage unit concerns.

Judith M. le

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A One treatment from staff and manager. Would recommend this facility for RV storage.

Jill G. le

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All was fantastic

Sandra E. le

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Everyone was very courteous & helpful to my daughters & I! Thank you!

Theresa N. le

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Facility is nice and clean. Manager seems to care. Security system is old and glitchy. Usually not a problem until it is. We decided to close our storage there because we were not able to access.

Virgil (Don) S. le

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The crew swarmed the truck to check it in and had me on my way in no time.

camerion j. le

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Really convenient access, hours open, staff available even on Sunday and weekend holiday!

Roy S. le

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Great people and very helpful. Facility was secure, clean and easy to enter and exit. I will use them again in a year when I get back to Anthem.

Robert R. le

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The staff were friendly and accommodating. Access was easy.

Arthur F. le

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Cost for self-storage too high.

Mary G. le

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Provided excellent service.

Shawn Z. le

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Had unit for a year. Unit always accessible. Staff helpful & friendly. Place clean. The only bummer was I couldn't pay online before the bill was actually due. Had to wait for actual due date to pay.

Michael C. le

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I am so grateful for the generosity U-Haul extended me upon my arrival. The 30 day free mini storage REALLY helped me out of a jamb. Thanks again. You guys will be highly recommended to everyone.

Martin L. le

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Great facility! Sparkling clean, friendly employees and convenient location.

Eva B. le

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Very please with the assistance, instructions, building and ease of access.

Mario M. le

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Anthem U-haul and storage is top notch. Has been there for me and my family over the years many times. Thank you for being local.

CRAIG J. le

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I stored an RV here and would definitely use them again. The Anthem U-Haul is the cleanest storage facility of all the ones in the area.

Mike P. le

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Great place to store your belongings

Lori R. le

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Nice, clean storage with easy access. Have recommended to several friends.

Michael C. le

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Thanks for all the help and first month storage was free! Awesome.

leo h. le

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Superior customer service and reasonable rates.

Stephen T. le

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great experience

Sean G. le

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Had storage for over 4 yrs.. no issues or concerns

Kristen D. le

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The ease of access and convenience of this unit made my transition between moves a bit easier and it was much appreciated.

Brian V. le

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GM was very helpful in getting me my storage. The facility is clean and well maintained.

David W. le

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Friendly and knowledgeable staff. Clean equipment and storage unit. Overall a great experience

Susan J. le

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great

Amy P. le

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Very patient

Mark T. le

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Great customer service.

Lesley C. le

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Great service, friendly staff

William P. le

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Brian was very helpful. He does a great job for you

Gordon A. le

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Current manager is not a people person.....needs some PR training. The rest of the staff was great.

KRISTI M. le

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Staff has always been nice, presentable and customer oriented. Nice job on hiring at this location.

Roxanne M. le

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So far so good

jane s. le

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Thank you for wall your help.

Terrance M. le

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Overall a very professional staff, going above expectations. Thank you!

Daniel M. le

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It's how you finish not the in between. We left an expensive tool behind after cleaning out our unit. We received a call letting us know it was found and we could pick it up anytime.

Marla H. le

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Over all GREAT! Thank you! The only problem that I can see, is that over time the parking lot became increasingly difficult to maneuver due to an influx of uhaul trucks and trailers.

KENNETH C. le

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Great customer service. Friendly and professional!

Tom B. le

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Very efficient, cordial and helpful. What else could I ask for?

Martin H. le

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Very nice place to do business.

Martin H. le

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Great manager, staff and facilities.

Kay H. le

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It was great, I'd use it again

Darin M. le

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I choose another place but thank you

BRIAN M. le

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No Comment

TIM T. le

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staff have been excellent. The current manager is not. Selective enforcement Power trip. He says one thing and does another. Not business friendly. Avoid this location use new storage on Gavalin pkwy

Wayne M. le

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Clean, friendly, good location.

Shanda B. le

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Always fast!

GLENN S. le

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The 2 guys in the morning when I went there were fantastic I never experienced a great bunch of people thanks I wished I I remember there names

Will R. le

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Really nice

Greg D. le

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Very considerate customer service. Answered all my questions accordingly.

Michael C. le

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This facility is top-notch. Very clean and well maintained. The person closing out our account could have been more knowledgeable. She was so slow and we had movers waiting for us.

Victoria G. le

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Everyone was very helpful

robert e. le

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The card reader was not good. Multiple swipes and wouldn't work

Dan B. le

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Rear service from Daniel the manager and Talon were great.

Ted W. le

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Used the storage facility for more than a year. All furniture and items stored were very secure and in excellent condition. Friendly and helpful staff.

Marsha L. le

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higher than I wanted to spend for the size I needed

Jim M. le

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Nice place would use it again.

DENNIS B. le

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Easy access

Kevin O. le

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Great facility and staff were helpful.

Carole R. le

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Staff was very helpful.

Sandra M. le

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The facility should be open at night because it is so dang hot here I have 3 weeks left on my contract I should get a credit towards renting a moving truck or trailer But nobody will read this

DOMINIC D. le

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Great service very pleased with the experience

Dan B. le

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Great customer service from all who served me and especially the manage Daniel.

CARLINE G. le

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Stayed 3-1/2 years with no problems, but rent had gone up 3 times making it too expensive to go long term

Craig C. le

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Air conditioned space was important

Paul S. le

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The guy that works in the warehouse cleaning doors and such is an outstanding ambassador Nice friendly and willing to help.