Most happy with the U-Box Concept. Box was in storage about 54 weeks. When opened it the contents were perfect! Just as of we had packed the day before.
Patrick P.Customer Reviews for U-Haul Moving & Storage of Anthem Way
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly service. Local convenience. 5 stars.
Mario M. | Expérience généraleIt was a great experience
Stephen W.Never ever using Uhaul again. Was a regular customer every 2 weeks for 4 months straight. Even called corporate. They were even ruder.
marina B.You guys are great to work with … always I'm always treated terrific and the guys go out of the way to help … It's sooo hot and ugly the last few days. … these guys are killing themselves in this heat !!! ☀ï¸â˜€ï¸â˜€ï¸ Thank you
Barbara B.s/o
Preston H.Customer service was great
John S.Gavin was awesome! He was friendly, professional and got us in and out! Highly recommend
Michele W.I went to fill up the truck I had rented, I had the engine on and watch the needle as filling the gas. Once the needle reached the recommended fuel I turned off the pump. I turned off the vehicle, went into the convenience store and came back. Once I drove off, the gauge should have said 3/4 of tank but indicated FULL. I ended up putting in $25 extra of fuel and the manager of the U-Haul would do nothing to compensate even though your gas gauge was either stuck or in error. I even brought back the vehicle 1,5 hours earlier. I will take my truck rental business to Home Depot going forward.
CRAIG W.I didn't like the fact that they wanted 2 phone numbers or I couldn't rent a truck .Not all people have 2 phones
Robert P.The customer service advocates need to be more polite.
heather L.The Entire Process with Anthem U-Haul was Great Staff was Friendly and Efficient
Frank H.An excellant job was done by all!
Holly F.Well maintained trailer, good customer service and instructions on the use of the item. The reps answered every question I had completely and patiently. Merci!
James K.Gavin and his crew are great
Boaz S.I need to be called from a manager with corporate. The Uhaul broke down and I sat in 105 degree heat for 5 hours until it was fixed. I was not given water or anything.
Devin B.My original pickup location was Cornerstone Automotive in Black Canyon City for May 7th at noon. I go to pickup Uhaul truck and nothing was there and no advance notification of honoring my reservation. I was literally livid because I had family fly in to assist me with moving and they were on deadlines! That was terrible service!Thank God, for Anthem Uhaul accommodations!
Janyce T.No issues.
ALEX SHERRY B.Efficient. Clean. Good customer service.
Paul S.The Anthem location was great! i was impressed by the competent and friendly staff. The vehicles were clean and well maintained. Overall it was a very nice experience. Will recommend.
Bacle F.Bill the Owner, Neo and Larry were all great and very helpful.
Mary S.friendly and professional
Robert H.Outside help want s to charge twice.
Lance G.Very helpful and courteous staff
Joe R.Excellent service à la clientèle
donna H.Uhaul Anthem has been serving my relocation needs very well. They're very professional and understood my storage request, As I was hospitalized for 154 days. Uhaul, Bill I particularly made sure my friend could access storage things very quickly..
Elsa O.These guys always got my back. I frequently rent their trailers and they always cut me some slack for unforeseen problems. Great location and great service I highly recommend them
Larry F.Same thing your doing 🙌👍
Donald C.The young man with long brown hair was excellent and helped me out well! He's an all star employee!
Bethany J.I have none. Gavin and Elijah were awesome. Had a great experience here.
BRIAN K.A little MORE HELP returning the vehicle when you are ON TIME but don't know where to go or where to park and the employees Haul Ass while you try to figure it out on your own . With the exception of one. The woman hauled ads quick like there was a Fire somewhere!!!!
Jennifer K.The process from getting the rental all the way to bringing the truck back was smooth and easy. Especially for someone who's never used a U-Haul before. The guy who helped me at the end was nice and I'd definitely go here if I needed this service again.
Laura C.I guess the best way to keep ratings up is to not ask about the prior attempt to rent where uhaul couldnt find the reservation. Went to pick up the trailer and the office help drove my me, didnt ask if he could help, 15min after they're supposed to be reopened from lunch, the guys sitting in the office eating and wouldn't bother getting up to ask if he could help again when my girlfriend went to check a second time. That was at a prescott valley store. Had to cancel plans for that day. What a waist of time! However, the anthem store was helpful!
STANLEY K.It was the best Service that I have seen
Jim H.The checkout guy was clueless. Received the truck with a 1/4 tank. I drove 10 miles. The guy tried to change me for a full tank knowing I only drove 10 miles. Is there any common sense left in this world?
Michael B.Neo was awesome!!
raymond S.Overall ok. We returned an extra box that we purchased and the team seemed a little out out to return a box.
Allen G.Always excellent, personal service and well maintained equipment.
Steven E.Bill Kliff did an amazing job getting me set up for my rental truck, asking the right questions to insure everything was covered. Excellent customer service. Truck was clean, and air conditioner, especially here in AZ, worked great.
ARTHUR H.All if associates were accommodating, courteous, and polite.
Thomas P.Best place I've ever been too very helpful and knowledgeable
paul P.Super easy to RSVP online. Easy check-in and return. Will definitely use Anthem U-Haul in the future
Philip M.When I was finished with the truck, I referred to the fuel estimate sheet. According to my gas usage, I needed to put 11 gallons of gas back in the vehicle. I put 11 gallons in the vehicle ($55 with current gas prices). During the drop off process, the guy who did my drop off told me I didn't put enough gas in the truck, and it was going to cost me an additional $35 (7 gallons). Those trucks get about 18MPG. So I was 126 miles short on gas? No. That's BS and a BS way to get money. I was quoted $44 for the rental for an estimated 20 miles. I did exceed the 20 miles by a lot. I drove a total of 125 Miles. 2 days ($19,95 a day), 125 miles ($0,89 a mile), and the BS $35 gas charge comes to around $185. Not $205. $20 over. I personally feel I was ripped of $55. I usually have great service with UHaul, but this one (I'm not sure if it was location or what), was awful. So not worth the money.
John L.Nice truck. Friendly people.
DAVID B.Just recommend Uhaul to a friend. She is going to use Uhaul services
Tom D.Very well run operation! Employees were all very happy and cheerful!
Bill D.Really appreciate the help I received. The gentleman was so nice and helpful. Definitely made this process fun and stress free. Merci.
STEPHANIE M. | Premières impressionsGood value and service
VICTOR B.Great customer service!
ryan S.Great representatives, great equipment, clean facility. The best U haul location I've been to.
gus R.I made a reservation for a storage unit, was told very plainly I would get one month free. Upon arrival at Anthem Arizona was there are no units available and the reservation was not a reservation at all but a request only. I got a unit only because someone vacated unexpectedly and the manager told me the free months storage promotion ended months ago and never pertained to the size of unit I thought I reserved. Nothing your reservation agent told me was true. Last thing you want after driving two days with all your stuff is to have to make all new arrangements at the last minute to find a place for your stuff. I wasted money on the help I had hired to help me unload when the unit was not immediately available and you cheated me out of one months rent @ $208. I will use another rental service next month in the second leg of my trip if you do not make this right.
Matthew S. | Premières impressionsWe really liked the air control in the storage unit it kept our things at a nice temperature, and my candles didn’t melt. lol:)
Stacey C. | Expérience généraleWonderful in all aspects.
linda p. | Expérience généraleThe facility has easy access for move in, staff is very friendly and helpful. Felt welcome, facility is so clean, it was a pleasurable experience.
Anthem G. | Premières impressionsVery accommodating & friendly!!! Always there to help…..
Patricia S. | Premières impressionsGreat staff
duane C. | Expérience généraleThanks for providing such an Dr Elle t customer experience!!
Elsa O. | Premières impressionsIt was a little pricey, but extremely clean.
Dale W. | Premières impressionsStaff kept me informed when I needed to check on my vehicle after storms. Always very helpful.
Bruce B. | Expérience généraleGreat service and storage was exceptionally clean and convenient and fairly priced ! Appreciated the military discount . Thank you T Murray
theodore m. | Expérience généraleAll staff seems helpful however one person seems to standout and that is Keirstin. She seems to go above and beyond. Even though we had a small issue she helped to promptly correct it. Anytime I've been in even just to look she always has a positive attitude and willing to answer questions. Merci
mary s. | Premières impressionsBill, Keirstin, Gavin, Neo, Brandon, Cynthia, Larry and Mannie are all very helpful and friendly!
Kathleen L. | Expérience généraleVery accomodating and helpful! Really appreciate it, thank you!
karen h. | Expérience généraleGavin was very helpful, professional and friendly; he made the process so easy as well. Merci.
Tamra J. | Premières impressionsGood people to work with
Frank V. | Premières impressionsI don't have anything to add. Great people and service!
Kyndall M. | Premières impressionswell organized always friendly
hazel c. | Premières impressionsGreat staff and facility. Would definitely use again...
William R. | Expérience généraleThis is a well run and excellent facility we are lucky to have close by. Excellent staff. Helpful and polite. We have rented a 10x20 unit. Rented a pickup truck on occasion. Highly recommend
Brent W. | Expérience généraleVery courtesy & always willing to work with you!
Rheta V. | Expérience généraleThank you for 15 years of excellent service. I will miss you.
Eileen C. | Expérience généraleI felt confident that whatever information that I needed could be found there from locks and trucks to safety and movers to help get the job done, in addition to having a courteous staff too. I had a great experience, thank you for making it happen.
shirley g. | Expérience généraleStaff are professional and knowledgeable. Units are clean and well maintained. I have rented units for many years from this location in Anthem and have always had excellent service and no issues. Merci.
REBBECCA S. | Expérience généraleVery nice employees. Even called to tell me the car cover had come off. Very nice thing to do.
Ashley S. | Expérience généraleStaff has great sense of humor.
jacquelynn a. | Premières impressionsThank you Bill and staff.
HOWARD H. | Expérience généraleThanks for helping me get a storage unit. I really appreciate it
Gary S. | Premières impressionsGreat experience. Kirsten was super gelpul, friendly and a great sense of humor.
Shane Kanani U. | Premières impressionsThe service representative was amazing and made this a seemlesss process.
EUGENIE S. | Premières impressionsI haven’t moved my items into storage yet, but I’ve been a long time customer if Uhaul and they have been great to with with.
Carmen P. | Online Move InMerci
CHANEL A. | Expérience généraleThe process of ordering online and accessing the unit was flawless. Very convenient. I was impressed.
Michele T. | Online Move InI have a picture of the thermometers in the hallways, and none of them are as promised and all are over the promised 85 degrees ... in the dark hallway nearest it says 90 degrees and my unit is in front of south and east facing wall of windows and it is even hotter there. I don't think it's right that the thermostat is not regulated as promised. Also, my wall is made up of multiple roll up doors, rather than normal walls, is this going to expose my unit to critters with all these openings I can see vertically on the wall? The sun exposure was not revealed prior to renting.
Pamela P. | Online Move InI rented the storage unit for about 2 1/2 years. The facility was clean, well-lit and easily accessible. I had a 10' x 10' climate-controlled unit and was very satisfied with it. I decided that I didn't require the off-site storage, so closed the account for that reason. I still store my RV at the same facility.
MICHAEL M. | Expérience généraleI liked it so much referred my neighbor and he signed up to my RV Parking Space.
Jim K. | Expérience généraleKrestin(spelling?) I was literally the nicest person I've come across not only in customer service but just in general the longest time. Not only is she excellent at her job, knows her stuff, efficient, quick without feeling rushed while being thorough. she's funny, thoughtful, and overall a joy. I went in being very stressed out about my moves, she asked me the questions I should've been asking her which was extremely helpful. Give that girl a raise! Everyone in the store was extremely helpful and courteous. Well done
Kelly D. | Expérience généraleBill was great in helping us get what we needed
Matthew W. | Online Move InThank you Anthem Uhaul.
HOWARD H. | Premières impressionsThe person at the counter was very rude & offered no help of any kind. I had to request help & even then he was reluctant. He did not say thank you at or offer any additional information. I would not recommend sending anyone to this facility.
Katina B. | Online Move InSmooth process
Lee L. | Online Move InGlad to find a Uhaul facility near my house.
teresa s. | Premières impressionsStaff was very friendly and efficient in setting a unit convenient for me. Le service a été excellent. We had to rent in Anthem as there was nothing available in Flagstaff. Will always use UHaul for rent or transport.
joe p. | Expérience généraleGreat staff, Bill was a big help.
Gary W. | Premières impressionsMannie was particularly helpful and friendly.
Richard M. | Premières impressionsExcellent service à la clientèle.
shirley g. | Premières impressionsA very nice facility with knowledgeable people.
Lee M. | Expérience généraleYour process is way too disconnected and complicated. I once leased a $70 000 truck for three years. Way less hassle than renting a$200 space from you for 2 months. Seriously, streamline your process. Kinda painful Thought you should know
Kevin O. | Expérience généraleLonger evening hour access when it's cooler would have it easier. Staff friendly but needs to know how to move chatty customers along when people are waiting in line.
Phyllis S. | Expérience généraleGreat staff
Doug B. | Premières impressionsVery nice Establishment. Could not find a better place.thank you...
everrett b. | Expérience généraleKiersten was very helpful and accommodating.
Teresa B. | Premières impressionsThe staff is always friendly and helpful.
MELE K. | Premières impressionsVery good customer service.
Mark L. | Premières impressionsBill was very helpful.
John W. | Premières impressionsThey do not actually give three days to pay the bill, only two. I have left a horrible review on Google and will also on Yelp. I am also contacting my bank. I will be moving out as soon as I can. Very rude and unhelpful people who obviously need to cheat others out of $I6. Matthew was quite nasty as is, apparently, the manager who would not give me three days to pay, but only two. Have fun dealing with my bank. Even the lady at the 800 number agreed that they only gave me 2 days, as did Matthew until he backtracked when he saw the manager onkly gave me 2. If it's due on the 28th of the month, I have until the 3Ist. to pay. They only gave me until the 30th and then charged the late fee.
Candra A. | Premières impressionsVery good customers service skills.
Thomas H. | Expérience généraleMannie has a great customer service, Totally pleased
ISAAC G. | Premières impressionsThe staff is the best I've encountered
LEA J. | Expérience générale