Customer Reviews for U-Haul Moving & Storage of Apache Station

3573 évaluations

2340 E Apache Blvd   Tempe, AZ 85281

(480) 968-0493

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(480) 968-0493

2340 E Apache Blvd
Tempe, AZ 85281

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Fast efficient, friendly service. Just my bill would be less. Location. Truck and Rep all excellent. Will be back soon. Thanks.

Manuel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN B. 
Évaluation :
1

They rented me improperly maintenance equipment. The tuck I rented had all sorts of little surprises that came with it, but the biggest one was when the A/C stoped working while leaving I Arizona during a heat wave, 115 degrees, and the heat never relented when I got into California. I wish I would have rented with another rental truck company.

Taylor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Very friendly and accommodating

John R. 
Évaluation :
5

Go there regularly. Was in a tight spot. You person dod all he could to make it work.

GREGORY T. 
Évaluation :
4

The service is great! The equipment is great! But Uhaul! If you are going to add software alternatives to in person service, please make it functional. The app barely work if it works at all. I tried extending on my order online, but it sent me into a loop of loging in and clicking on the link over and over. It's honestly pathetic. If you are a customer, don't even bother using their app. Just call, or come in person.

Cooper R. 
Évaluation :
4

None at this time.

LUIS L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne L. 
Évaluation :
4

The only complaint I have is the inside of the truck smelled bad, other than that it was a good experience.

Jessica S. 
Évaluation :
5

Pickup and drop off were both super quick and efficient … thank you, John for an excellent experience

CLIFFORD D. 
Évaluation :
5

The 26' box truck was a little beat up, but certainly served its purpose. Uhaul had by far the best rates. I needed to extend the rental by one day, and that was very easy to modify.

mike F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Nothing, everything was good.

JAIME W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh D. 
Évaluation :
2

The person that received our truck, didn't provided us with a receipt for the equipment or truck, he didn't check miles or gas levels. We have are not sure how the end bill will be if we do not have a receipt making sure that all is complete and in good shape.

Carlos R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
5

Put e track inside trucks

WILLIAM D. 
Évaluation :
5

Everyone was great. I appreciate your insurance is per 24 hours and not PER DAY (like some rent a car places). Of course your per mile fees keep going up, but.... I haul had always been there when I have needed them.

ELAINE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
1

Have someone actually go out and inspect the truck and gas gauge before trying to add all kinds of charges.

DEVANY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID V. 
Évaluation :
5

R

TORIAN I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle T. 
Évaluation :
5

Like that place - friendly helpful people. Quick any easy - pick up and return.

RALF D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonny F. 
Évaluation :
5

Awesome service, the best equipment, thank you

GARY C. 
Évaluation :
2

I didn't receive my receipt and I told that guy send it to me. The price is higher than I think

Ricky L. 
Évaluation :
1

Fuck your

Shaniqua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANIEKA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLEANN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA S. 
Évaluation :
5

Everything was perfect!

CAROL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TORIAN I. 
Évaluation :
5

There was a confusion with my original order at another location. It never was properly processed but after dealing with customer service it was corrected

SUELLEN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

David was outside when I arrived, and was promptly behind the counter happy to assist! Will definitely be using this location again!

KATIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanley W. 
Évaluation :
5

Efficient, friendly service. Thank you.

Eva Z. 
Évaluation :
5

Customer service agent was very helpful

PAUL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha R. 
Évaluation :
4

The man who helped us around 11:30am on Sunday May 9th was awesome. The online drop off process was fine except for we were confused as to whether we were supposed to park in an actual parking spot or in the equipment return line. Clearer instructions on that would be helpful in the future.

RYAN H. 
Évaluation :
5

Staff both at pick up and drop off provided a remarkable experience.

ROY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik T. 
Évaluation :
3

More staff to help speed up pick up and drop off. It gets hot during the day here so wasted time in lines is irritating.

TONY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob Z. 
Évaluation :
5

U-Haul Family member the truck was a little below U-Haul standard there was a gap in the drivers door, the latch on the rear and the mirrors we very difficult to get in the right place and a few other small things ... but I got it at the last minute on an in town and I am very greatly appreciative ❤️ Picking it up was quick and easy the clerk that helped up was great 👍🏻👍🏻

JILL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clint A. 
Évaluation :
5

Great service!

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON G. 
Évaluation :
5

The location was good, customer service was great. However the truck I was reserved was a pile of crap. It was banged up on all sides, has an exhaust leak, a lot of play in the steering wheel, and the passenger doors insulation is look or missing because I could hear air and traffic inside the cab with the windows closed.

RYAN S. 
Évaluation :
1

Spent 15 minutes trying to check in via mobile check in. No response from a representative and no approval. Went in to see if we could just check in, in person. Stood there for 15 minutes. No associate. Had to go hunt down an associate who proceeded to act like I was bothering him by asking him to help me check in, and met me inside. He proceeded to tell me i had no reservation and me being extremely irritated and frustrsted i said thats funny because I have a reservation number. I was told if i was going to be rude he was going to ask me to leave. My husband had to step in to complete the check in. All in all i cannot say I ever would want to return to this location after this extremely poor experience. I understand the associates have other things to do than be inside but customers should not have to hunt someone down to get help.

JEREMY G. 
Évaluation :
5

Nothing it was great

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M. 
Évaluation :
2

I have already emailed U Haul corporate but have not had a response back. I had several issues with the truck and also on the gas return policy. When I mentioned this at drop off i was told they do not answer those questions and I should reach out to corporate.

Thomas K. 
Évaluation :
3

He completely forgot that I rented a dolly and it wasn't in there when I went to move but too late to come back to the store.

MONTANA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENISHA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan A. 
Évaluation :
1

I was called and they tried to switch me to an intown rental where I have to return it. I said no. They changed it anyways. Not impressed. Actually very mad because I had to drive it all the way back to tempe. Yall can't just make the change without people consent. It is not our fault you are bad at scheduling. When I pay for a one way trip I want my one way trip.

Jackson M. 
Évaluation :
4

Might be nice not to have to wait 45-60 minutes to check in equipment when returning. Took so long I did self checkin and dropped the keys in the box at 1pm in the afternoon.

ROBERT F. 
Évaluation :
5

The owner operator on broadway that I initially worked with is racist. The people at this facility were great.

EDWIN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUISE L. 
Évaluation :
5

Just keep doing the job

COREY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE F. 
Évaluation :
3

Make sure the wheels don't come off

CHANCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malik M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

darrell C. 
Évaluation :
5

The truck was clean, but it seems to be in dire need of a wheel alignment; there was way too much play in the wheel. I was so concerned about an accident. I don't understand how this truck could be rented out, it clearly is a safety issue. I recently rented a 26 footer and the drive was great! I'm an experienced driver, even drove semis back in the days, but that 20 footer has issues that need to be addressed asap! The transmission even seemed to have had an issue; took way too long to shift gears. I really like the guy who works there, which is one of the reasons I rent from this location, he is professional and courteous.

TERRY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY R. 
Évaluation :
1

The Sales Rep was extremely rude to me this morning. Huffed and puffed as if I was bothering him when I came in for an appointment. After paying, he handed me the keys and told me “pick whatever truck”. Didn't inspect the truck with me nor pull the truck up. Very poor customer serviceâ€" although I live across the street I will never come to this location again.

Kasino R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keifer D. 
Évaluation :
1

The truck was dirty and not clean, and radio not working, there as a bad tire which had this truck to drive out of line. This was the worst services ever. Never will rent again from this location.

Anita P. 
Évaluation :
2

There was no one on site when I arrived during operating hours. Door was unlocked and there was no information regarding the absence of any employee. Agent showed up about 5-10 minutes after I arrived. Transaction went well although the agent was neither friendly nor unfriendly. Matter of fact although he did inform me that the rental rate was the same for 4 hours or 24 hours. Trailer hookup was quick and efficient and he made sure my break lights and turn signals were operational. Drop off was efficient as well. Overall not a pleasant experience.

Gerald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLLE F. 
Évaluation :
4

First trailer had a low tire and the employee swapped me to another trailer immediately as to prevent any issues during my use. I appreciated that very much.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNOL G. 
Évaluation :
5

Equipment was trustworthy and the service was great on both ends.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE V. 
Évaluation :
3

I found person there quite unfriendly and tart. Unfortunately, my car battery was sitting on a strap and my car wouldn't start. It seemed as though this was an inconvenience this man did not want to handle. Perhaps he was having a bad day. His cool lack of concern was somewhat disturbing. I noticed it with other customers too. If this had been my starting point and his attitude I may have thought twice about using UHAUL. Otherwise the truck and auto transport were great!! Thank you

DENISELEE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda G. 
Évaluation :
5

Staff was very helpful

ADAM L.  |  Expérience générale 
Évaluation :
5

The manager was extremely helpful with my ubox.

YuChan K.  |  Expérience générale 
Évaluation :
5

A great and easy experience that helped make my move go as smoothly as possible

Erica W.  |  Expérience générale 
Évaluation :
1

Even after 'moving out' they stole money from my bank every month so I had to spend hours on the phone each month to get them to return my money. MAKE SURE THEY CANCEL CC AUTO PAY WHEN YOU MOVE OUT.

TROY N.  |  Expérience générale 
Non reviews have been submitted for this location.

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