Évaluations des clients U-Haul Moving & Storage of Apple Valley

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Apple Valley

Cote générale :

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Richard M.
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Le client n'a pas laissé de commentaire.

tim V.
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Le client n'a pas laissé de commentaire.

Horst B.
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Le client n'a pas laissé de commentaire.

Anita B.
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Great customer service.

Joe B.
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Had long wait to simply unhook empty trailer. Several other employees maybe could have assisted while only counter person was renting truck.

tasha G.
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Very polite employees.

Anthony W.
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Le client n'a pas laissé de commentaire.

Kari W.
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Le client n'a pas laissé de commentaire.

Gwen C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Randy W.
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Le client n'a pas laissé de commentaire.

Somsanouk S.
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Le client n'a pas laissé de commentaire.

Jessica P.
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I wish I had shopped around for prices. Because of the milage the cost was really high. I think there were 2 cheaper options. The service was great. Excellent employees.

Scott J.
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I was told through voice mail that my original truck wasn't available at my pick up location , so I confirmed the new location and uhaul gave me a 50 dollar discount (cool and thanks) but after picking up my truck I get back and I open up the back of the truck and no dolly or moving blankets that I had ordered so I call and they said I would be credited for it and they were sorry. No email or nothing about the credit. I mentioned it at the drop off and was told I should check into it b4 the end of the following weeks I'll wait I guess have no choice

Bob H.
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When I returned my trailer no one came out to greet me. I had to go inside to let someone know I was here,

Melissa Q.
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Very knowledgeable staff!

Don H. | Premières impressions |
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I was very well treated. Things are clean. The climate control is great to work in.

Charles W.
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Apparently you can't come in later than the time you put on your reservation or you get chastised by the employees. Not a great customer experience.

Dan S.
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All went very well when I used your track

Michael P.
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Had a closing that changed five times. Had to adjust my pick up day each time. Everytime they were very understanding and helpful to ensure I had the truck I needed. Move when smooth as silk. And the price was great.

Jim B.
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Le client n'a pas laissé de commentaire.

Timothy M.
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Le client n'a pas laissé de commentaire.

Bruce C.
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Fuel tank was at 3/4 instead of full.

DANIEL W.
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Le client n'a pas laissé de commentaire.

Grant L.
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Woukd be 5-stars if curbside was an option.

Christopher C.
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Le client n'a pas laissé de commentaire.

sam H.
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Le client n'a pas laissé de commentaire.

MOLLY Z.
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Le client n'a pas laissé de commentaire.

Thomas F.
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The 5x8 trailer isn't actually measured like a normal trailer is. Trailers are measured by the usable deck space. You guys for some reason think it's ok to measure the entire trailer from outside the rails. Your trailers are actually 4 1/2 x 7 1/2. I wasn't able to load my 4 wheeler on it. The only thing needed. Hans from the location backed you guys 100% and wouldn't offer a refund. It fair at all

Sabrandy H.
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Customer service was excellent!!!

Benjamin M.
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Le client n'a pas laissé de commentaire.

Steven F.
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Put lighting in the enclosed trailers. Thanks!

Austin T.
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Le client n'a pas laissé de commentaire.

Bruce S.
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Le client n'a pas laissé de commentaire.

Ronnie R.
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Le client n'a pas laissé de commentaire.

William B.
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Very smooth experience !

Konnie T.
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Driving it was difficult for me. My neck was sore from the stress of the very bumpy ride and the steering was hard to control. It is a dangerous truck. That is to be excepted with these vehicles and I understand that, just being honest, thanks

STEVEN R.
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Le client n'a pas laissé de commentaire.

DEAN S.
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Le client n'a pas laissé de commentaire.

diana p. | Premières impressions |
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All but one of the staff were wearing their face masks under their noses. A face mask is virtually ineffective unless worn properly. Failure to wear the face masks properly is a sign of disrespect to the customers. It's also a violation of the law.

Mark B.
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Auto transport trailer return was easy-peasy. Pull up to the sign, staff removed the trailer and was very polite. No paperwork, just in and out.

William B.
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DEEPLY disappointed to find that the UHaul staff did NOT tighten the hitch to the ball on my vehicle when I picked up the trailer. This could easily have been a disaster as I drove 40 some miles at highway speed before I noticed the problem and tightened it myself. Fortunately the trailer didn't detach! A very IRRESPONSIBLE staff member at this facility!!!

Nicholas D.
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Le client n'a pas laissé de commentaire.

Ronnie R.
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Le client n'a pas laissé de commentaire.

Anthony B.
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The lights on my trailer did not work. The person that had hooked everything said they were working (not true). I did have brake and turn signals. The side markers did not work nor did the tail lights. I know the plug on my truck works, I had used the plug in a few days earlier with a personal trailer. That is the reason for not recommending this location to others. U-Haul Contract 29102240

Ronald F.
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Nothing. Stephanie is the best manager in the US

Richard B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Stephen W.
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Nothing

Dennis J.
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Excellent service, staff were great, trucks in great working order and good on gas. A great experience now and in the past. I'm sure I will be using U Haul again in the future.

JERRY P.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Brian C.
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The rental went smooth and the van I rented worked great for moving my daughter.

Daniel K.
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Le client n'a pas laissé de commentaire.

Randal H.
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Verified the gas gage as full prior to departing the location, drove 7 miles total. Topped off the gas prior to returning 4 gallons required to bring to F on the gage. Doesn't seem right.

Paul B.
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Best Uhaul staff I've worked with in 40 years as a Uhaul customer.

Patricia P.
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Everyone was very helpful and when we ran into a situation with returning the truck, they made it such an easy process.

Sharon O.
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Awesome job!! Very convenient location and process (to reserve, pickup, dropoff), friendly staff, reasonable prices, and equipment in good condition and easy to use. Happy customer. :)

Chet N.
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Le client n'a pas laissé de commentaire.

Gerald C.
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Le client n'a pas laissé de commentaire.

Anthony S.
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Did the pre-checkin online, and for the most part went smooth. Still had to go inside to complete process, but it didn't take much time. Stephanie who's the manager is very efficient, pleasant, and does a great job! Also, the return process was simple and quick!

Keith D.
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Le client n'a pas laissé de commentaire.

Paul K.
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Le client n'a pas laissé de commentaire.

Denise S.
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Inside of the windshield should be cleaned more frequently to improve safety.

Matt P.
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Everything went perfectly. I'd use you again in a heartbeat

Michael K. | Expérience générale |
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Great customer service. I will be back.

Angela B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Talaya K.
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Attendant wasn't too friendly. He was very short in his conversation.

John P.
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Le client n'a pas laissé de commentaire.

Tracy M.
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Le client n'a pas laissé de commentaire.

William M.
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Le client n'a pas laissé de commentaire.

Colby A.
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I have rented trucks from this location a few times and and because of the timely and professional service, I continue to go back to this location even when there are other Uhaul rentals closer to me.

Timothy M.
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Fast, Friendly, Helpful Staff!

Steve H.
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Le client n'a pas laissé de commentaire.

Dan O.
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Le client n'a pas laissé de commentaire.

Beth P.
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I filled the tank to where it started yet STILL got charged for more gas. An unfortunate end to what was a fairly decent experience renting a rental truck. It felt scammy.

carl B.
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Le client n'a pas laissé de commentaire.

Darren S.
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Great staff - very professional, friendly and courteous. Every time.

Phillip G.
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The guy who checked me out was fantastic... prompt friendly service.

Randall E.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

MARK S.
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Le client n'a pas laissé de commentaire.

Koya G.
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Le client n'a pas laissé de commentaire.

Joshua R.
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Excellent customer service, fast and friendly!

JOHN H.
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Le client n'a pas laissé de commentaire.

Arlen S.
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I had the most nicest gentleman helping me out. I was preparing to drive out of state and he hooked the trailer up for me. The only thing it seemed he needed a bit more experience, which I hope he got while helping me. But it was really great costumer service. TY

Ken N.
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Le client n'a pas laissé de commentaire.

john M.
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Le client n'a pas laissé de commentaire.

Marin H.
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Love this location in applevalley, employees fast and reliable!!! I had bad experience with burnsville location. Slow service, unorganized and when I went to lock after long day, the lock key was missing off keys. Applevalley is the place to go for renting

Leander E.
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Le client n'a pas laissé de commentaire.

RICHARD L.
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Le client n'a pas laissé de commentaire.

tim N.
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Le client n'a pas laissé de commentaire.

Michael K.
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Very friendly service despite being shorthanded. Very cooperative.

Pann N.
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Le client n'a pas laissé de commentaire.

Laurie K.
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Le client n'a pas laissé de commentaire.

Christopher S.
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Good service.

Barbara M.
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Le client n'a pas laissé de commentaire.

Leonard D.
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Le client n'a pas laissé de commentaire.

Polly R.
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Le client n'a pas laissé de commentaire.

William B.
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Le client n'a pas laissé de commentaire.

Michael O.
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Le client n'a pas laissé de commentaire.

Mark M.
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I was set to check out with my phone but the staff there assisted me with professionalism.

TIMOTHY S.
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Le client n'a pas laissé de commentaire.

Jason K. | Expérience générale |
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Well-maintained, modern facility with excellent staff.

Charles D.
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Le client n'a pas laissé de commentaire.

Cory L.
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Le client n'a pas laissé de commentaire.

Jason K.
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All good

John H.
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Le client n'a pas laissé de commentaire.

Armed Forces Service Center M. | Expérience générale |
Évaluation :

Special thanks to the staff and management at the Apple Valley store for their assistance in closing out unit 1008, that we (Armed Forces Service Center) ,had rented as a nonprofit organization to store furniture to be donated to the military community. Debra Cain, AFSC Executive Director 612-280-7677

Todd S. | Expérience générale |
Évaluation :

Thanks!

Jennifer M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

sandra g. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Todd S. | Premières impressions |
Évaluation :

Very convenient move. Thank you!

Barbara H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joseph M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

David M. | Premières impressions |
Évaluation :

Stephanie was friendly and helpful. The facility is clean and secure.

Carrie E. | Premières impressions |
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People were super friendly during my initial locating my stuff there. Also seemed really nice if I had any questions.

wayne l. | Premières impressions |
Évaluation :

the first guy who offered to find a unit for me walked with me the two or so blocks to a unit that he and i could not find. This was disappointing service. When I cam back with things to store, another man said I would not want the unit that the ftist guy was trying to provide for me, since it was up some stairs or such. . The second guy selected a unit that was close to the entrance, and though it cost more, it was far more valuable.

eric B. | Expérience générale |
Évaluation :

There was so much water condensation in one of my units that it caused damage to many of my items. I was told I need to make claims. I will try to update if that goes well.

Candace Z. | Expérience générale |
Évaluation :

The only complaint I had is that it was difficult to reach people by phone at the facility.

Maritza M. | Expérience générale |
Évaluation :

I had a storage unit here for over 2 years and the staff were always helpful and friendly. THANK YOU!

JOHN R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Douangmaly S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dan S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

White Dove Gift a. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth O. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Marie K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ALAN P. | Expérience générale |
Évaluation :

To use the Lloyd's Insurance classification categories, everything about the service from the Apple Valley location was 100A1+. Nothing was ever a problem and any little difficulty was corrected with professionalism and wonderful good nature by all members of staff. If our circumstances ever change and we require vehicle storage we will return. AJP

Teresa T. | Premières impressions |
Évaluation :

Everyone was so nice! 😃

Ron F. | Expérience générale |
Évaluation :

Stephanie, Dustin, and Tony are excellent

Patricia C. | Expérience générale |
Évaluation :

Stephanie and her staff were always cheerful and helpful. I downsized three times before finally being able to move everything from storage. The changes were handled quickly and efficiently. Great team to work with!

Adekunle A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

kerry i. | Premières impressions |
Évaluation :

Awesome

JOSEPH M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ron F. | Premières impressions |
Évaluation :

Stephanie Piette should be recognized for her uncanny ability to service customers and manage her staff simultaneously. She is a great manager

Diana M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

dennis L. | Expérience générale |
Évaluation :

We stored our vehicle in their secure gated outdoor lot over the winter and needed access to it frequently. The lot was always clear and easy to get the vehicle in an out. The area was well lit . We have used this U-Haul for trailers in the past and have found the staff extremely friendly. We highly recommend this U-Haul.

Pearl H. | Expérience générale |
Évaluation :

The staff were very friendly and helpful

Lawrence S. | Expérience générale |
Évaluation :

The staff was always nice and friendly.

Kathryn W. | Premières impressions |
Évaluation :

Able to improve my storage unit location for me,

Miguel S. | Expérience générale |
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Great costumer service and answer all your quiestions.

Pearl H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

dana c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Miguel S. | Premières impressions |
Évaluation :

Grwat experience and fantastic costumer service. Great job

Julie K. | Expérience générale |
Évaluation :

Very nice experience

Sarah D. | Expérience générale |
Évaluation :

Excellent facility

Clare J. | Expérience générale |
Évaluation :

Great experience, staff and facility were excellent

DARLENE N. | Expérience générale |
Évaluation :

I had storage with u-haul for 3 years, very happy. I only visit the storage about 3 times, before moving. it had perfect temperature, my items was in good condition no mold. Very professional crew.

JAMES H. | Expérience générale |
Évaluation :

They were great to work with and all were very helpful.

Sheryl M. | Expérience générale |
Évaluation :

No comment

Alexander W. | Expérience générale |
Évaluation :

Can’t park near the storage locker because what appear to be staff member’s cars are parked in front of them.

KRAIG K. | Expérience générale |
Évaluation :

I’ve been a customer at Apple Valley UHaul for over a decade. I would say my entire experience with Stephanie and the many dedicated staff has been nothing short of exceptional! Kraig Kestner 🌴😎🌴

Dawn C. | Premières impressions |
Évaluation :

Good

shari l. | Expérience générale |
Évaluation :

Thank you!!!

jennifer w. | Expérience générale |
Évaluation :

I only had two negative experiences: I changed from a larger unit to a smaller unit two times. Each time the staff failed to note that my account was an automatic payment. Received late pay notice.

Vann R. | Expérience générale |
Évaluation :

Very good service!

KENNETH P. | Expérience générale |
Évaluation :

I've had a unit at this facility for years. The staff have always been great. They've assisted me several times always enthusiastically. I would use this location again.

Lucy V. | Expérience générale |
Évaluation :

Antonio was friendly, kind and extremely helpful. He took the time to get to know us and made a difficult moving situation into a pleasant experience.

Timothy C. | Premières impressions |
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The site is very clean and well taken care of. It is a full service facility. The staff is awesome and incredibly helpful.

Joe R. | Expérience générale |
Évaluation :

Don’t store anywhere else.

Scott P. | Expérience générale |
Évaluation :

Great facility and helpful employees

Todd C. | Premières impressions |
Évaluation :

Great customer service

tessie h. | Premières impressions |
Évaluation :

I was a wonderful experience! I had a really bad night. The gentleman that helped me was very kind. I believe he could sence it. When I came back with my furniture, that young man was kind also.

Dianna S. | Expérience générale |
Évaluation :

No comments

JOHN H. | Expérience générale |
Évaluation :

Long time patron. Steph and her entire staff going up and beyond in all aspects. Extremely happy with the service.

Jarvis M. | Expérience générale |
Évaluation :

could not be more satisfied with my experience

Grace Y. | Expérience générale |
Évaluation :

Very friendly and helpful staff, good experience, thanks!

MOHAMED F. | Premières impressions |
Évaluation :

The customer rep was great, helpful and friendly.

Dawn D. | Expérience générale |
Évaluation :

Your the best😁

Deborah A. | Premières impressions |
Évaluation :

More than wonderful to accomodate

Chaichad A. | Expérience générale |
Évaluation :

Great service

Nandi M. | Expérience générale |
Évaluation :

Clean and well maintained, staff are friendly.

jeannine s. | Premières impressions |
Évaluation :

Very friendly and helpful.

Coleen N. | Premières impressions |
Évaluation :

Stephanie the manager was awesome. The storage is very clean and well lit.

Connor T. | Expérience générale |
Évaluation :

Scam and everything I owned was ruined by water

Riley K. | Premières impressions |
Évaluation :

Our trip got delayed one day. When we called to change our arrival date from Monday to Tuesday the person on the phone said it was confirmed. When we arrived our whole trip had been canceled.

John C. | Expérience générale |
Évaluation :

Very good service and fantastic team!

Sandi g. | Expérience générale |
Évaluation :

The staff at this location was wonderful to work with. Helpful, friendly, great service, good people skills, worked as a team. If I was staying in the area, I would love to work for that location.

kerry i. | Premières impressions |
Évaluation :

Everyone was really nice

Jeff R. | Premières impressions |
Évaluation :

Very helpful and efficient .

Kamden V. | Expérience générale |
Évaluation :

The facility was very clean and secure. The staff was very knowledgeable, professional and friendly to all customer interactions. I highly recommend this business for your moving and storage needs.

Randy M. | Expérience générale |
Évaluation :

I need to stop to see about a refund for 26 days remaining on this months payment? Otherwise it was great working with you. Randy

abbey s. | Expérience générale |
Évaluation :

They were great!

Stephanie P. | Expérience générale |
Évaluation :

I rent from the Apple Valley location a few times a year. I’ve always been treated well; the equipment is clean and the staff are aways super friendly and helpful! I always feel so welcomed!

Jacqueline C. | Premières impressions |
Évaluation :

Outstanding service at every interaction with staff! Our move was made easier thanks to you !!!

Jessica D. | Premières impressions |
Évaluation :

Very helpful in seeing locker unit before finalizing the rental agreement. Knowledgeable. Friendly. Very clean facility

Girard P. | Expérience générale |
Évaluation :

I needed a trailer in a pinch and the staff made this transaction fast and very accommodating.

carla p. | Expérience générale |
Évaluation :

Security gate was stuck open or broken too often for me to feel like my RV was secure. Had several inoperative remote openers and I need to take time to go to store when open. Expensive rental space.

kirk h. | Premières impressions |
Évaluation :

All of the employees were knowledgable friendly and helpful.

lucas d. | Expérience générale |
Évaluation :

Employees we’re very nice and helpful. They went above and beyond to make sure everything was working out. Would definitely come here again if needed and recommend it to friends and family.

Joe R. | Premières impressions |
Évaluation :

The person who handled my set up was excellent. Great customer service, explained everything and answered all my questions.

Byron S. | Premières impressions |
Évaluation :

Quick and easy, Demonstration of security and facility very helpful.

barbara o. | Premières impressions |
Évaluation :

fast competent service done with smiles very pleasent to deal with

larry g. | Premières impressions |
Évaluation :

VERY HELPFUL AND FRIENDLY STAFF.

lucas d. | Premières impressions |
Évaluation :

Fantastic customer service. Really happy I decided to do business here.

Rhonda M. | Premières impressions |
Évaluation :

Awesome customer service

Brian L. | Premières impressions |
Évaluation :

Friendly and very helpful

DAVID K. | Réservation |
Évaluation :

Great staff, great service, great location

Shannen E. | Expérience générale |
Évaluation :

Everyone working at this location is extremely helpful and friendly. I could not recommend this location highly enough.

Ruth G. | Expérience générale |
Évaluation :

Loved it so easy to get in and out!

GARY E. | Expérience générale |
Évaluation :

I am moving my RV from the outdoor storage facility because I was parked in a small triangular space and my rent went up from $49 to ~$65 per month. This has just become too expensive.

daniel b. | Expérience générale |
Évaluation :

Great Facility. I've used it three times now and it is clean, well staffed and easy to access. Highly recommended.

Muhammed J. | Expérience générale |
Évaluation :

I ended up losing my stuff at this place and I tried calling and talking to the manager and was never given a chance to get my stuff back. The staff were not professional at all and the manager.

David W. | Expérience générale |
Évaluation :

Very good company and one of the best I have ever dealt with on both ends of my move. Thank you very much.

Barbara S. | Expérience générale |
Évaluation :

Great facility and personnel

Trey C. | Expérience générale |
Évaluation :

The staff there was great on working with me through our specific situation. Stephanie was very easy to work with and pleasant.

Lori F. | Expérience générale |
Évaluation :

Very helpful. Good service. Well run facility.

Jeffrey K. | Expérience générale |
Évaluation :

I could tell the staff all hated eachother. The rent was too high also.

joe A. | Réservation |
Évaluation :

Canceled reservation due to false info from online Customer service.

Fredrick A. | Expérience générale |
Évaluation :

Everyone there has always been very friendly and helpful. Place is clean, secure and well lit.

Gregory A. | Réservation |
Évaluation :

They were extremely accommodating. I wasn't able to drop it off on Monday, but I was able to drop it off on Sunday when office hours were closed. A U-haul employee happened to be there and they helped

Wanda A. | Expérience générale |
Évaluation :

Ver good, thank you!

Charles C. | Réservation |
Évaluation :

They were very helpful and things went better than i expected.

Joy R. | Expérience générale |
Évaluation :

only sometimes the parking area where we were unloading or loading was crowded or it was confusing where we could even park - but overall the experience was great - clean, nice, and convenient

Matthew F. | Expérience générale |
Évaluation :

Staff looked overwork and had no time to help me at the front desk. I also received a $15 late fee even though I set up a direct deposit because the rate went up $5 after 2 month moving in.

Colin D. | Expérience générale |
Évaluation :

Great staff and great experience. Keep it up everyone!

mike j. | Réservation |
Évaluation :

They were all great and very patient seeing I had alot to unload the facility was clean and easy to get around

JOAN R. | Réservation |
Évaluation :

Thank you for your excellent service I look forward in doing business with you again.

Ira E. | Réservation |
Évaluation :

You have a friendly and helpful staff.

JULIE A. | Expérience générale |
Évaluation :

This is a top notch facility. The building and the staff are great!

John K. | Expérience générale |
Évaluation :

No problems

STACY M. | Expérience générale |
Évaluation :

Super nice facility.

BRITTANY C. | Expérience générale |
Évaluation :

Staff was very unfriendly when I closed out my unit.

Christy M. | Expérience générale |
Évaluation :

Great experience, very friendly staff, always helpful if I needed anything. It was very convenient and close to where I was temporarily staying.

nathan v. | Expérience générale |
Évaluation :

Stephanie and her team are the best in the business. Thanks for all your help

deb g. | Expérience générale |
Évaluation :

One of your employees was rude about where I parked to get things from storage. He had very short hair and glasses and was probably in his 40's and was white. I didn't you came out that door.

Sean P. | Expérience générale |
Évaluation :

Great friendly employees, awesome facility!!

Fredrick M. | Expérience générale |
Évaluation :

Nice facility. Helpful friendly staff.

PAUL R. | Expérience générale |
Évaluation :

We had the unit for 2 years and never had a problem with access or billing.

Robert K. | Expérience générale |
Évaluation :

Friendliest staff I have ever dealt with even in difficult times. Fair and accomadating in every way thumbs up and keep up the great work.

JEFFREY C. | Expérience générale |
Évaluation :

Stephanie and her team are great!

Non reviews have been submitted for this location.

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