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Don C.Customer Reviews for U-Haul Moving & Storage of Apple Valley
Testimonials From Recent Customers
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Very good service and professional staff.
Donna W.Great service!!!
Walter M.The guy with glasses is rude and unprofessional, the customer service was awful. Also transmission was unsafe and transmission was going out.
kallie D.The pickup area was very congested and hard to maneuver.
Steven B.Just make your policy of return time a bit more clear. I really was unable to see all kinds of unexpected challenges on moving day and needed the truck longer than I first intended. I tried to reach the Apple Valley store by phone but it rolled to a central line. The staff at the central line were not very accommodating and wanted to charge me more. If it's a rental for the day they shouldn't threaten you with a charge for an extension charge when you are still returning the van within the day. Sorting this out while managing the difficult move was an unnecessary hassle in an already very challenging day. Merci.
Greg S.When I returned the trailer I pulled into the drop-off lane and waited for someone to come out. I finally went inside a a male worker came up and asked"what do I need?" with the attitude that I was inconveniencing him. I said I need to return a trailer, he asked where is it? I said its still attached to my car, with more attitude he said where is the car. I said in the return lane where it is supposed to be. he turns and walks away. He goes outside disconnects it and comes back in the door and said I can leave. He didn't ask how the rental was or if there were any problems. When I went to leave I told him I needed to add 20psi of air each morning in the LH tire he just said "ok" and walked away ???? I understand it is difficult to find help during these times, but I was very disappointed in this experience. Prior to this I have been treated with the utmost respect at this Location. I just didn't want the next person who rents this trailer have to deal with a low tire if they are not diligent in checking tire PSI daily
Jerry L.Friendly employees. Loved being able to drive in right by the unit!
TRUDY M. | Expérience généraleDon't bend people over to make money
tyler S.Nothing. All was great.
Jody M.A+ customer service!
Michael S.Quick and efficient.
Dennis F.I got a little nervous when the check engine was on but not flashing .
Timothy C.Everything was fantastic. Excellent service à la clientèle. Got in and out quickly and efficiently.
Willie S.Efficient, quality equipment. Well run location. Everything went well.
Mark M.I had done all the pre-work in the app. But had to do it all over again when I picked up the truck. AND THEY GAVE ME THE WRONG TRUCK! I had to work that little detail out on the phone with the corporate phone people over several phone calls. It was a mess.
David R.Amanda made the experience super easy and efficient. Best UHaul experience so far.
John H.The best customer service I've received in many years in fact the last best customer service was this very same U-Haul in Apple Valley I'd recommend it do anyone looking for rental equipment or storage
John C.We have used the Apple Valley location several times in the 2 years we have lived in the area and have never been disappointed. In our experience it is a well run location with great customer service. The vehicles have always been clean and the pickup/dropoffs fast and easy. We will be back next month for another move!
BRYAN K.Very busy place.
David R.Great job, again. Thank you.
William L.Everything was excellent
John M.I was very happy with the employees, and the trailer. It is well maintained and worked great.
Mark W.Twice this month online pick up doesn't work. Have to go in to store to pick up vehicle. Charges for fuel after having put in the appropriate number of gallons for mileage used is wrong.
Daniel P.Merci.
eric C.Wasn't the location we chose, Added extra mileage and time, Was suppose to pick up in Burnsville
Mary W.Manager (Didn't get his name, but his shirt said manager) was a dick. Made me look for some sort of documentation that my trailer hitch was a class 4/10klb hitch before letting me go forward with the rental. (It was factory, there was no sticker on it with a number for him, so he had me looking in my truck's owner's manual and online). I dont know what his deal was, I've never had this before, so I assume this is unique to this location and/or manager. What would have happened if I couldn't find the Dodge website that said it was a 10 000 lb hitch? Cancel the rental on me? What will happen a year from now when that website no longer exists? What about if I need to use my other truck, which is older and lacking in documentation?
Brian S.There was a lack of rental equipment, fortunately rethinking my moving strategy worked out. 5*****
Steven N.Employee met me at drop off immediately. Pleasant demeanor.
Gary H.I love this location, they are the opposite of the Ankeny IA location.
THOMAS M.The Apple Valley location was great, employees were easy to work with. The truck was as promised. Would rent again from Apple Valley MN Uhaul
Michael E.The vehicle and service were great. Wish the rental could be a bit less expensive.
Huan N.The first gentleman that greeted me came off very condescending and talked to me like I was a ‘dumb female' for not knowing the answer to a question regarding the hitch on the vehicle. I felt his demeanor was extremely unnecessary. Once he evaluated the hitch and realized I had exactly what I needed, his overall tone changed with me and he was nice finally. Prior to this though, I was told I needed to bring it back by 1pm, even though there were multiple other trailers on the property, and I had requested to rent it for 16 hours on the online reservation. When I explained this, the story changed to needing to have it back by store close, which I again explained was not possible, which is why I reserved it for 16 hours. The 2nd gentlemen I dealt with after having the trailer hooked up, was the manager and he was nice and said I could bring it back the following morning if I wanted help unhitching it.
Sara S.Very happy with my experience, Amanda Iverson was knowledgeable, thorough, and efficiently checked me in/out within a reasonable time allowing me ample time to haul my lawn equipment. The gentleman in the yard (did not get his name) made it look easy to move around several other trailers to get to the one I needed. He had me hooked up, and lights tested in a matter of minutes. Not too mention the working conditions were tough when it was 93 degrees. Kudos to this team!
Charles R.This is the second time in the last six months that I have had to rent a truck from this location. Both times it has been a great experience. Simple check in and very helpful staff.
Eric E.Efficient and easy!
Brandon A.Excellent customer service and staff communication. Clearly outlined policy and rules, made good recommendations for products to assist move (not pushy).
David L.I have to say I'm very disappointed and will never use uhaul again I reserved my truck more then a month before pick up. I had to go to a different location to get my truck then that was closer to my house 30 miles away this made me have to put in more gas in the truck with high gas prices. This also was out of my way and took me more time since had to go to different location. Why would you give a truck away to someone else or not have my truck at my location that I was going to pick up. Horrible customer service on uhaul. I'm a disabled veteran and this is hard for me to drive else where to pick up truck.
John E.More parking
Paulette O.Mark, who served me, was able to allay my fears right away about the possibility of the hitch installation I scheduled not being able to be completed because of the condition of my car's undercarriage. He walked out to my car and got down on the ground to inspect it even before putting it up on the ramp in the shop. He was then able to complete the job right away so I didn't have to come back later in the day, saving me easily an hour of my time and who knows how much gas.
Sylas S.Everything went as expected
Jeff W.On site staff were awesome. The main number customer service was terrible and not friendly, she hang up on me.
Hassan M.The service was great! Vehicles were plentiful! Don't need much improvement!
Terry B.Rien
James K.Everyone was great but I explained the problem I had with the trailer and he didnt offer any compensation or apologies.
Sean W.i fueled the van on the level it was you i was charged $9.. for the gas, i dont how and why 😠😠
Phane O.Everything was great. Everybody I talk to and worked with was great
Bill S.Everything went as planned!
Dan O.The place was always well-lit, clean, smelled nice, and the staff is AMAZING! SO nice, helpful, and welcoming! This experience FAR exceeded my expectations for a storage facility and full experience. I actually upgraded (did not leave Uhaul) to a larger 2nd storage unit! Continue keeping it clean smelling nice, and an inviting place to store things, and you'll have one very happy customer!
Sara G. | Expérience généralePrices to high!
tessie S. | Expérience généralethe staff was friendly and helpful.
Debra G. | Premières impressionsU Haul continues to out do their generosity every time I need them. Apple Valley MN has installed a hitch, wired lights for a trailer and now I'm renting space. The entire building is squeaky clean, the floors look like they are freshly swept and mopped. I have needed Uhaul for many services and I am so grateful for such a generous company I can rely on. We NEED more companies like Uhaul. But what is a company without its crew? Thank you so much to Apple Valley people for your kindness and attention.
Stephanie E. | Premières impressionsStaff was really helpful and friendly.
KELLY B. | Premières impressionsthis is not ebonis phone number.
Eboni K. | Expérience généraleI was quoted online a different price for storage and when I went to sign for it the price went up. The very rude male that waited on me said that there was nothing he could do for me. Then when I went to check out of storage and paid the upcharge rent for 3 days, they said they could do nothing for me again. Every time I went to storage the employees were all out smoking. Not helpful.
Lisa s. | Expérience généraleAwesome experience! I arrived a day earlier than planned. Thankfully my reservation was available, so we moved in. This location is top notch!
Rick M. | Premières impressionsStaff were always accommodating and courteous. Great experience over the past 5 years❤️
ROGER M. | Expérience généraleI would recommend Apple Valley,MN facility.
Media P. | Expérience généraleI have rented U-Haul for many years and for me that is the only way to move or store.
MARION H. | Expérience généraleVery deceiving signage. We moved from a 10x10 to a 5x10 thinking the price was 89.95. Every sign in the store says 89,95 we sign the contract and found that we are being charged 119,95 it was quite upsetting to say the least. This was deception at its best. Half the size should have been half the price!
STEPHEN O. | Premières impressionsGood job checking me in & showing me my locker & set up, thank you.
Becky S. | Premières impressionsStaff was very helpful in offering a tour and answering questions. Great customer service experience.
Leland O. | Online Move InGood team
Michael H. | Premières impressionsAlways pleased with their service!!!
Cynthia F. | Expérience généraleAlways impressed by team in apple valley. Friendly and efficient. Also the facility is very clean!
Iman M. | Premières impressionsGood people very helpful. Love u haul.
tasha g. | Premières impressionsVery impressed overall with the entire experience. No problems.
Dennis J. | Premières impressionsIt was an awesome place to have storage and I would highly recommend Stacey to anyone super friendly professional and awesome
Lawrence G. | Expérience généraleI would give you and your TEN STARS if I could. Thanks for everything and I will be spreading the word
Nathan V. | Premières impressionsA bit overpriced when compared with other storage facilities.
bonnie w. | Expérience générale1st month free is great!
cheryl c. | Premières impressionsI thought I was supposed to get one month free, but my card was charged for rent already
Keley L. | Online Move InWonderful facility, friendly helpful staff. Facilities are spotless! We used the unit as a temporary holding area for household goods after the passing of a family member. A difficult time made easier by this UHaul.
Peggy G. | Expérience généraleGreat experience at this Apple Valley location. Rented an outdoor storage spot for a vehicle. Incredibly efficient, I was in and out the door, with the vehicle stored in like 20-25 minutes. Thanks for the assistance.
KRIS K. | Premières impressionsGreat place to store my car and I rent car haulers twice a year and always receive excellent service, thank you.
terry h. | Expérience généraleWe have used this Uhaul location for many moves and have always been satisfied. We have also used storage facilities and are also satisfied. Staff is knowledgeable and helpful with vehicles and moving needs such as boxes, tapes and so on.
Sieni l. | Premières impressionsWe are so grateful that you kept our items safe and secure! Always great customer service and super helpful staff. Thank you Stephanie and team, we would recommend you in a heartbeat!
Ann Marie O. | Expérience généraleI will be back in the Spring to rent another outside space. It was well secured and I felt my camper was safe. Merci!
Craig S. | Expérience généraleI was very well treated. Things are clean. The climate control is great to work in.
Don H. | Premières impressionsAll but one of the staff were wearing their face masks under their noses. A face mask is virtually ineffective unless worn properly. Failure to wear the face masks properly is a sign of disrespect to the customers. It's also a violation of the law.
diana p. | Premières impressionsGreat customer service. I will be back.
Michael K. | Expérience généraleWell-maintained, modern facility with excellent staff.
Jason K. | Expérience généraleSpecial thanks to the staff and management at the Apple Valley store for their assistance in closing out unit 1008, that we (Armed Forces Service Center) ,had rented as a nonprofit organization to store furniture to be donated to the military community. Debra Cain, AFSC Executive Director 612-280-7677
Armed Forces Service Center M. | Expérience généraleMerci!
Todd S. | Expérience généraleVery convenient move. Thank you!
Todd S. | Premières impressionsStephanie was friendly and helpful. The facility is clean and secure.
David M. | Premières impressionsPeople were super friendly during my initial locating my stuff there. Also seemed really nice if I had any questions.
Carrie E. | Premières impressionsthe first guy who offered to find a unit for me walked with me the two or so blocks to a unit that he and i could not find. This was disappointing service. When I cam back with things to store, another man said I would not want the unit that the ftist guy was trying to provide for me, since it was up some stairs or such. . The second guy selected a unit that was close to the entrance, and though it cost more, it was far more valuable.
wayne l. | Premières impressionsThere was so much water condensation in one of my units that it caused damage to many of my items. I was told I need to make claims. I will try to update if that goes well.
eric B. | Expérience généraleThe only complaint I had is that it was difficult to reach people by phone at the facility.
Candace Z. | Expérience généraleI had a storage unit here for over 2 years and the staff were always helpful and friendly. THANK YOU!
Maritza M. | Expérience généraleTo use the Lloyd's Insurance classification categories, everything about the service from the Apple Valley location was 100A1+. Nothing was ever a problem and any little difficulty was corrected with professionalism and wonderful good nature by all members of staff. If our circumstances ever change and we require vehicle storage we will return. AJP
ALAN P. | Expérience généraleEveryone was so nice! 😃
Teresa T. | Premières impressionsStephanie, Dustin, and Tony are excellent
Ron F. | Expérience généraleStephanie and her staff were always cheerful and helpful. I downsized three times before finally being able to move everything from storage. The changes were handled quickly and efficiently. Great team to work with!
Patricia C. | Expérience généraleAwesome
kerry i. | Premières impressionsStephanie Piette should be recognized for her uncanny ability to service customers and manage her staff simultaneously. She is a great manager
Ron F. | Premières impressionsWe stored our vehicle in their secure gated outdoor lot over the winter and needed access to it frequently. The lot was always clear and easy to get the vehicle in an out. The area was well lit . We have used this U-Haul for trailers in the past and have found the staff extremely friendly. We highly recommend this U-Haul.
dennis L. | Expérience généraleThe staff were very friendly and helpful
Pearl H. | Expérience généraleThe staff was always nice and friendly.
Lawrence S. | Expérience généraleAble to improve my storage unit location for me,
eugene p. | Premières impressionsGreat costumer service and answer all your quiestions.
Miguel S. | Expérience généraleGrwat experience and fantastic costumer service. Great job
Miguel S. | Premières impressionsVery nice experience
Julie K. | Expérience généraleExcellent facility
Sarah D. | Expérience généraleGreat experience, staff and facility were excellent
Clare J. | Expérience généraleI had storage with u-haul for 3 years, very happy. I only visit the storage about 3 times, before moving. it had perfect temperature, my items was in good condition no mold. Very professional crew.
DARLENE N. | Expérience généraleThey were great to work with and all were very helpful.
JAMES H. | Expérience générale