Le client n'a pas laissé de commentaire.GRANT S.
Customer Reviews for U-Haul Moving & Storage of Arrow Hart
Pour nous contacter
Brunswick, ME 04011
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great experience using U-Haul's Arrow Heart store. The team there are good people and the rental process was quick & efficient, not least because I pre-ordered via the website. However, there was one significant issue that needs attention.. Location appears to be understaffed, so callers â€" apparently, per some kind of STUPID corporate policy?? â€" regularly get a, 'The number you dialed is not in service' message....in other words, it sounds like they've gone out of business. This is the CRAZIEST example of silly, wrongheaded corporate governance I've ever seen or heard of and comes across even worse in direct experience. Look, I know this is a tough time for big companies to maintain adequate staffing (both due to the pandemic and a long-standing reliance on CHEAPSKATE HIRING PRACTICES), but it's a mess. FIX THIS. Enterprise rents vans, too, y'know? . . .Allen C.
Great service and speedy pick up and return.William R.
Exceptional service even though we were in a rain storm, thank you!CHARLES R.
Le client n'a pas laissé de commentaire.JACQUELYN M.
Le client n'a pas laissé de commentaire.James M. | Expérience générale
Le client n'a pas laissé de commentaire.DANA B.
Le client n'a pas laissé de commentaire.Nathan C.
I was not given a walkthrough if the truck with an employee, and was not provided pre-pickup photos. There was damage on the truck that was attributed to me, but that was not the case. 0/10PETER O.
Le client n'a pas laissé de commentaire.WILLIAM P.
Just keep doing what you are doing. I wouldn't change a thing.Theresa D.
Your service to me both times I've used it has been very good. Thanks ðŸ˜ŠBRIAN C.
Absolutely nothing - it was smooth as silkROBERT F.
Le client n'a pas laissé de commentaire.Douglas M.
Very efficient.MARK S.
I was unable to track my Uboxes the entire time. CS was less than helpful and no one could provide the answers. It was extremely disappointing, considering that you already had half of your money at that point.Michelle S.
Le client n'a pas laissé de commentaire.TODD H.
Le client n'a pas laissé de commentaire.CLAUDIA S.
Could improve your phone response. Very difficult to reach anyone when calling for information.Henri A.
Serious lack of short term parking for partial day rentals.Brian D.
When delivered there were no tarps over the boxes, just wood.Anne S.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.LAURA A.
Le client n'a pas laissé de commentaire.SUSAN G.
Le client n'a pas laissé de commentaire.KATHERINE M.
the assitant check in was amazing he was new very helpful i would reccomend you guys to everyone thanksShaun M.
Le client n'a pas laissé de commentaire.JOANN MARIE H.
Le client n'a pas laissé de commentaire.Susan E.
Le client n'a pas laissé de commentaire.ALEXIS J.
this location is the best! we also rent space and couldn't be happier.LEON B.
Not much! Great location and helpful staff.....BRIAN P.
Glad I was able to get a tour from a staff member when I arrived to utilize my unit. The facility is confusing and maze-like but very clean and feels safe to go to. The employees were wonderful and very helpful as well as polite.Anna L. | Online Move In
Better training of associates, manager had to fix pricing as I was charged for 2 separate orders in stead of 2 boxes togetherCHRISTOPHER B.
Computers often delay check out. Their system is slow. Dropping off 6x12 trailer after hours not possible without their tool as is too heavy to lift off.GERALD D.
Le client n'a pas laissé de commentaire.Peter W.
Horrible customer service and the female at the desk put me in for the wrong time, ended up getting a call at 7 am in the morning like are you crazy?MAURISA C.
Again UHaul's apparent policy of sending customers miles from their location to pick up equipment, for UHaul's convenience, and with utter disregard of the customer outweighs anything positive about the drop-off or the quality of the trailer. I WILL NEVER DEAL WITH UHAUL AGAIN. Although, you didn't ask, I would also say that UHaul's on line system is AWFUL. I attempted to line everything up in advance on line. It apparently did not work. Without any explanation my reservation was cancelled moments before my trip. THE UHAUL EXPERIENCE ABSOLUTELY WAS THE MOST NERVE WRACKING, FRUSTRATING CONSUMER EXPERIENCE OF MY LIFE ( AND I AM 65). I HATE UHAUL WITH A PASSION.GEOFFREY L.
More truck inventory for flexible reservation extensions.MICHAEL B.
This continues to be the primary location I recommend I've used this location many times now with great service.NORMAN L.
Le client n'a pas laissé de commentaire.Mohamed A. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID L.
Le client n'a pas laissé de commentaire.Curtis S.
Under staffed.Sorale B. | Premières impressions
Le client n'a pas laissé de commentaire.KIRK W.
everything went well.DAVID D.
Justin was very helpful and informative much appreciated thank you guysJUSTIN R. | Premières impressions
Le client n'a pas laissé de commentaire.Tina W. | Premières impressions
Le client n'a pas laissé de commentaire.JERRY D.
Excellent service. Glenn and his team are great to work with. Very helpful and thoughtful. I will use the cargo van again. It was greatDEVERA P.
Le client n'a pas laissé de commentaire.MERLIN S.
Le client n'a pas laissé de commentaire.ALAN H.
can't improve on perfectMark R.
Service representatives were friendly and curiousGABRIELLE P.
THE ONE THAT HELPED ME WAS VERY HELPFUL AND FRIENDLY!tina c. | Premières impressions
I return the U-Haul and trailer 2 days early. I thought I would at least get a thank you. But nothing.William A.
Le client n'a pas laissé de commentaire.ALISSA O.
Excellent experience with my rental. The only thing that I would suggest for the company to improve the after hours return process. I was not able to upload the photo of the trailer & it would not allow my to go past that point in the process. I finally gave up after 20 minutes of trying. Possibly a glitch in the system? Do other people have the same issue? But I called the location the next morning and they were more than helpful to correct it and they removed the 20 $after hours charge that is applied if you don't use the website app for the return (I tried to) otherwise it was an excellent experience and I would definitely recommend this location to anyoneVELINDA E.
Le client n'a pas laissé de commentaire.DAVID L.
You are doing a great job!Robert R.
Just keep up your excellent service!EVERETT G.
Le client n'a pas laissé de commentaire.WILLIAM L.
Le client n'a pas laissé de commentaire.JAMES V.
Le client n'a pas laissé de commentaire.JUDY H.
Truck had a terrible shimmy between 25 and 60 MPH.Kevin M.
I made my reservation online and arrived to this location with them not knowing I had reserved a truck with pick up there. They had no knowledge of the person added to drive no knowledge of how many hours I needed the truck. ...JOHN F.
Le client n'a pas laissé de commentaire.DAVID W C.
Le client n'a pas laissé de commentaire.PHILIP T.
Wonderful service. Lovely women that did the deliveries! Impressive!susan A.
Le client n'a pas laissé de commentaire.ROBIN A.
Ryan, was very helpful. Really cares about the customer. Thanks!!PAUL B.
Both associates were very friendly and helpful. My only suggestion that when offering a dolly, that customers be made aware that there isn't a pull out ramp for some of the trucks. Thanks for your services!!REGINA L.
Everything went very smoothly. Wouldn't change a thingKRISTEN S.
Website to return after hours is shit, utter shit.ORION H.
Great serviceWILLIAM N.
Le client n'a pas laissé de commentaire.SAM M.
Terrific end to our 600 mile trip.STEVEN D.
Both for us as veteran UHaul renters and for another customer who was a first timer, the customer service representatives were helpful and professional, carefully explaining how the charges would be calculated, and even knew the price of gas per gallon in nearby towns. Returning the vehicle was very easy.Angelica B.
Daniel and his staff were always courteous, helpful, and thorough during my 10-month rental period. Will recommend his facility to anyone asking about storage capability!David F. | Expérience générale
You need to get an IT person to clear up problems with the program. It makes you think storage is available and it is not. Your staff is great but without proper equipment they are going to get bad things said about the company. They realy helped me with my dilemma.hLorraine S. | Premières impressions
My reservation did not actually hold a storage unit or a truck. I understand this is a issue with the national uhaul system but the staff was not helpful in resolving this issue, causing hours long delays in my moving day plus extra expense. The facility bathroom was disgusting and I did not have access to the building or my unit and this was not resolved until after the office closed for the day. I reported the issue to upper management of the company and it was only then that anything changed. You can do better!Sarah T. | Premières impressions
Le client n'a pas laissé de commentaire.LESLIE H.
Le client n'a pas laissé de commentaire.MEGAN N.
Lighting in the units themselves was an issue but generally goid experienceSusan B. | Expérience générale
make sure equipment is maintained. Rental I used had no functional brakes.DANIEL O.
Le client n'a pas laissé de commentaire.James M. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher F.
Daniel and crew do a great job. Best U-Haul experience I've had in seven states!WILLIAM L.
Nothing .... very smooth process, start to finish.James B.
Absolutely the best!WILLIAM T.
Le client n'a pas laissé de commentaire.Peter H.
Le client n'a pas laissé de commentaire.Jason G. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD W.
Le client n'a pas laissé de commentaire.JAMES O.
This store has become more busy since it first opened....so sometimes during the day, customer parking for someone visiting the office can be an issue....just something you may want to address in the near future.Reilley T. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD C.
Le client n'a pas laissé de commentaire.Douglas B.
Le client n'a pas laissé de commentaire.DENNIS C.
Having to park the vehicle and then walk that distance is not ideal. With an appointment time and with the price we paid why wouldn't the vehicle be waiting on us?Christopher S.
So many mix ups it was ridiculous. Three pieces of my furniture arrived wet and the furniture pads were stuck on them. The insurance company would not pick up or allow a voicemail. (Holiday weekend) I've spent two days cleaning the furniture so there's no sense in filing a claim now as the wet stuff would ruin the wood if left it on so I had to start the cleaning process without an adjuster seeing it. So glad I paid for insurance that I can't use. Totally disgusted!Ellen E.
I had an excellent experience renting a truck at this location. Perfect service ! Thank you !PAUL B.
Lovely man who helped me the best customer service I've ever experienced. Definitely use this company location .KELLY H.
Le client n'a pas laissé de commentaire.ERIK S.
Your employees were very rudeDean H.
Viewed many U-Haul sites on trip to Maine. Many trucks seem . Can't UHaul move truck selected from one site to preferred pickup location ????Gail D.
Wonderful experience. Everyone was very helpful and the vehicle was super clean. We used the truck for hauling furniture from One home to another. Plus several trips for construction materials. Of course the pickup was fun to tool around in too. Thanks for a great experience with U-haul rentals.CAROLE G.
Excellent customer service and knowledgeable. Would highly recommend.GREGORY M.
None--all went well.Richard W.
The national U Haul people said we could drop off at a location that has not existed for 8 months. It took us 1 1/2 hours to find the second location after being sent to one place that was U Haul self storage only, being on hold for 1/2 hour and then the national people could not give us directions. (Not everyone on the planet has smart phones/GPS.) The hold time for the location was 30 minutes so we had to drive around and ask for directions in town. What can you do? UPDATE YOUR RECORDS SO YOU DON'T TELL PEOPLE TO DROP TRUCKS OFF AT PLACES THAT NO LONGER EXISTSteven R.
Le client n'a pas laissé de commentaire.BRIAN G.
I made sure to select this location for drop off because I have had nothing but good experiences here's. Derick and Justin are outstandingly hardworking individuals. The way they handle their giant workload and maintain great customer service speaks volumes about their personal and professional character. The excellent customer service they provided me on two separate occasions was next level. Promote ahead of peers.SHAUN A.
Le client n'a pas laissé de commentaire.JOEL G.
Le client n'a pas laissé de commentaire.JAMES R.
Great, except website to pay monthly bill was terrible. Most of the time, I couldn't connect to do it, so had long waits on hold to pay bill. Very frustrating.Steve D. | Expérience générale
Excellent, clean facility with easy access for unloading and loading items. I needed storage for a short period and these storage units were well located and suited my needs perfectly.Annette D. | Expérience générale
Le client n'a pas laissé de commentaire.James B. | Premières impressions
Merci.Auyon M. | Expérience générale
My son is in the Navy and we needed to get his motorcycle. Your staff was very helpful.Jose L. | Expérience générale
Le client n'a pas laissé de commentaire.Emily P. | Expérience générale
Le client n'a pas laissé de commentaire.Lucas H. | Premières impressions
Excellent staff and very accommodating to our changing storage and moving needs. Fortement recommandé!chet v. | Expérience générale
Le client n'a pas laissé de commentaire.Vanessa D. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan C. | Premières impressions
Really impressive facility. Very helpfulMatthew N. | Premières impressions
Manager was very helpful Explaining accessChristopher T. | Online Move In
Le client n'a pas laissé de commentaire.Brian D. | Premières impressions
Le client n'a pas laissé de commentaire.Colin M. | Premières impressions
We left our 2 10x10s 3 weeks early and were told no chance of an early out payback. This was very disappointing. Make rules that benefit your customers and you'll get more business.gary m. | Expérience générale
Clean and convenient to accessAdam M. | Premières impressions
Staff was always happy to help and answer questions about storage and renting vansChristopher B. | Expérience générale
Except for when they mistakenly locked my unit, all went well.George K. | Expérience générale
Efficient exchange. Helpful employees.Charles R. | Premières impressions
Le client n'a pas laissé de commentaire.Jason G. | Premières impressions
Le client n'a pas laissé de commentaire.KIMBERLI L. | Premières impressions
Very clean, secure, and well-lit facility. Especially like the drive-in loading and unloading area.Bradford S. | Expérience générale
Le client n'a pas laissé de commentaire.VIVIAN H. | Expérience générale
Le client n'a pas laissé de commentaire.KENDAHL W. | Expérience générale
Le client n'a pas laissé de commentaire.Promise S. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca A. | Online Move In
Staff were very helpful in answering my questions during the move-in process, and the free carts were fantastic!Alyssa G. | Online Move In
The young lady that helped us with move in paperwork was amazing. Glad we decided to utilize this facility.DANA L. | Premières impressions
Le client n'a pas laissé de commentaire.Shane S. | Online Move In
Le client n'a pas laissé de commentaire.Katie S. | Online Move In
Le client n'a pas laissé de commentaire.Nancy S. | Premières impressions
MerciAlyce G. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly S. | Premières impressions
I always had a polite greeting with everyone that works there and never had any problems with the storage/equipment rentals! TyMichael D. | Expérience générale
Always available for my questionsPhil L. | Expérience générale
Le client n'a pas laissé de commentaire.Lara C. | Premières impressions
Le client n'a pas laissé de commentaire.Christian C. | Expérience générale
Le client n'a pas laissé de commentaire.Heidi R. | Premières impressions
Le client n'a pas laissé de commentaire.Jean d. | Online Move In
Le client n'a pas laissé de commentaire.David H. | Premières impressions
The general manager was very pleasant and very helpfulKATHERINE I. | Premières impressions
My move in date was 12/31/2020 not 12/19/2020Phil L. | Premières impressions
Helpful staff, but person helping me did not know if you pay for a year storage up front, the 13th month is free. His older co worker did. They also need new credit card scanners, as they did not function properly.Jason K. | Premières impressions
Le client n'a pas laissé de commentaire.MARK W. | Premières impressions
Very clean and courteous workersgordon h. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda T. | Online Move In
Smooth, efficient, helpful, clean. Good security. Carts are handy & work well. Unit is easy to access.Kirsten B. | Online Move In
The management was very helpful when I got there and helped explain the whole process but the original woman who took the reservation didnt even know there was no electricity in the unit. She must notsusan b. | Premières impressions
Thank u so very much for your help, Dan! I'm so very appreciative.Jon H. | Premières impressions
Great place and helpful peopleBethany C. | Premières impressions
Special thanks to Dan for making the procedure so easy! He has great patience, and is an asset to U-Haul with his "can do" attitude. Thank you again, and I will tell my friends how easy it was. KMCyrkathleen c. | Premières impressions
Insufficient staffing. Long wait till someone came to the front desk. Got no instructions re the use of access card. Consider giving new customers a plastic bag to hold all the paperwork,keys,etc.walton w. | Réservation
Dan went above and beyond to help me ! Thank you !David A. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!