Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Michelle is a Great asset to the company
They was fair
Thank you Angelique King God bless all of you and have a blessed Christmas and New year!
Uhaul service team was really nice just storage units are way over priced I got another unit same size for 40 dollars cheaper with same security and all
Great services all staff, all locations, and telephone services management!
You are on your game! As hard as a move can be, you made it that much easier. But, I would like to know why we had to buy a lock for the storage area we rented from you instead of using the lock we already had on the rental truck. A lock is a lock! Gas prices being what they are, I felt a $10 lock was unnecessary. Am I missing something?
I am a repeat customer.
Climate control unit almost 170.00 a month, not only had the unit leaked and damage my antique secretary, but the temperature was 99 degrees in the entire storage facility in my building. I had brass trashed to green from heat and moisture. I spent over 16,000 dollars renting from U-Haul a supposedly well air conditioned safe unit.
Great staff. Although they need some more help in answering phones.
No problems, excellent.
Everything was wonderful
Hymond and Sharon were very helpful. I move again real soon, and I am definitely going back to Wrightsboro Rd.
Sharon really helped. She has excellent customer service as well as the whole staff.
Good experience and good service!!
Had no problems
Hymond was very helpful.
Excellent
Young lady was so nonchalant and did not even thank me she was act as if I was bothering her will never recommend this location
Quick and efficient service with no surprises. Bathrooms at the storage site very clean.
I was told it as 24/7 and it wasn’t wasted miles on going there.The gate doesn't close completely. There was nobody ever physically there except for the first time I received a storage there.
Well maintained and climate control worked as expected. Very conveniently located and to access.
Good place to store my stuff
I paid for a large storage a few days ago which was $150. When I got ready to put my things in the storage they had gave my storage to another customer. Now I have a smaller storage.
Rude service from general manager Sharron Gresham.
Thanks
I was having problems with the truck and the unit was not big enough and I got locked in the facility because I wasn’t told of the closing time.
Great job
Had some issues with incorrect CC info through out the years. Sometimes it was difficult to catch someone in the office. Overal I was satisfied with my use of your facilities.
thank you
Everything was just great.
The service was poor.during the handling of the truck return and processing of signing a contract for a climate controlled storage room.
n/a
Excellent customer service and support during the bad weather...
Thank you for the great service.
Thank you for the great service!
I booked the storage just to get there and they did not have the size I booked.
Guy that waited on me was very nice, provided EXCELLENT customer service.
Very helpful and friendly staff.
Military discount would be nice, this is a military community (local and long distance) and while the savings isn't usually much, the message speaks volumes to past and present service members!
My Things were secured perfectly. I Will recommend Uhaul to anyone looking for a storage facility.
This Uhaul location has A-plus staff. Everyone was professional during the rental process. Will definitely be back if I need to move anything in the area. Thank you.
Thanks Cheryl
Excellent staff and service. Experience was a great one. Thanks to all.
This was the easiest moving experience. Not to mention the staff were extremely sweet, professional, and kind. They made sure we got the truck that would fit our things, and even gave us the same price for the larger truck as the smaller one. I can't recommend them enough.
Manager was very nice.
Customer service was excellent! Very helpful and explained the entire process from pick-up-drop-off. Don't know that it can get any better!!! 100% satisfied....
Excellent service and great product!!
First of all, I reserved a vehicle PRIOR to being at this location and when I arrived, my vehicle had been GIVEN to someone else. I never got reimbursed $50 although their policy states I would get $50 if I didn't get the vehicle I had reserved. Second, I returned the vehicle to find I had been charged THREE times! Like what. Y'all STOLE my money. I have a family to feed. And lastly, I get a call at the crack of dawn to go down to this location and fill the truck up with gas so I wouldn't be charged an extra $46 EVEN THOUGH my receipt had stated I would only be charged $17 for gas. I am baffled, disgusted AND repulsed by uhual and how incompetent they are, VERY unproffesional.
parking lot way too small for the amount of vehicle traffic.
Very friendly and nice keep up the great work
Everything was an A+..
I prefer not to comment. All I can say is, not going there anymore.
The staff was very helpful and the service was quick.
Staff and the location is great!!!
The employees were very helpful and nice
The same as above.
Quote correct prices have materials that are promised at the reservation be able to return rentals to any Uhaul
I had no problem with them . Only I was told there was going to have a couple of blankets in the truck. But there was nothing in the truck. But I guess it was my fault because I didn't check. But the person the check me in was very nice . And very respectful person. Thank you
Experience was great, however maybe an extra employee on hand to facilitate dealing with multiple customers on the location.
I had a great experience.. quick & professional..
Cheryl made this experience amazing during a difficult time. She is an amazing customer service representative. Hire more people like Cheryl.
The parking at this location is challenging. The drop off has limited space. Sometimes you have to wait until other vehicles have moved in order to park or access the gate to enter the units. Once inside the gate you may also have to wait if another vehicle is present before you inorder to access your unit. My wait hasn't been long but patience is the key. But besides logistic issues, customer service is awesome. Also, I feel safe whenever I'm at my unit. On occasions I have to enter the unit, there is always someone out attending to the grounds and if I need assistance willing to help.
The truck drove horribly and I had problem after problem
Having a location in Evans where a pick up truck could be rented would save us lots of money in mileage. Please add that option to Evans.
The agent displayed genuine concerned about my needs. I appreciate that.
The location wasn't a problem but for all that the facility offers and with as many trucks as they rent out from that facility, the parking lot was extremely small. There were only two spaces for customers to park and parking in a next door lot was not an option. Other than that I had agreed experience. The staff were very friendly and helpful.
Want to know why I have low ratings? Call me.
Personel Friendly, professional, and Outstanding!!
Great customer service,some of the best worker I have delt with when it come to uhaul. They made my drop off quick and I received more information then the place I pick up from. I will be using this location aging
Excellent customer service.
The customer service is absolutely fantastic at this location. I always try and get this location as my rental location!
Ms. Cheryl is the most understanding person I've delt with in a long time. She made sure everything was perfect for my rental.
the service was excelent
Great service thanks
Have the trucks actually checked out for serviceability. Truck I rented had severe front end/suspension concerns. Cab doors also loose and would move around over bumps. Advised owner/manager when I returned vehicle about these concerns. At that time I found out person checking out vehicle misread mileage by 18 miles that I was charged for after supposedly was going to put a hold on my bill to check this out. To say I'm less than pleased about this purchase is an understatement.
The general manager of the store whose name I can't remember (sorry!) was excellent. Very friendly and helpful. Pickup and dropoff of the equipment went smoothly and quickly. Thank you for a great experience on a stressful day!
The disrespect I was shown from Cheryl said she was manager this morning is a disservice to U haul. She said she charged me for rental for another month because she could. Please have someone from corporate call me asap. I am disappointed in the service I received and want to file a grievance my phone # 404-831-6305 my name Mary Johnson and she debited my bank account $65.61 &$73.20 for rental of truck
The manager (or person in charge) Mrs. Cheryl was excellent! She was very helpful, explained everything well & had the spirit of genuinely cool person. I'd definitely rent here again.
Wonderful service from the owner and staff!
Mrs. Cheryl was very pleasant and more than accommodating. I will definitely recommend and use this location in the future.
Staff was friendly and accommodating. Would highly recommend.
When I refuel it appeared to be on full but I was billed for 4 gallons and told it was 7/8 It shouldn't have taken 4 to fill up. Disappointed in customer svc and additional charges
Continue having great employees. Ricardo was great help after having a hard time ordering from the 800 number.
Staff was friendly and helpful
Very professional and supportive staff. The mgr went over and beyond to make sure my questions were answered in a timely manner. She was the reason I had such an easy process.
