Customer Reviews for U-Haul Moving & Storage of Bangor
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

1 404 évaluations

16 Summer St   Bangor, ME 04401
(S Union)

(207) 945-9411

Heures

Toujours ouvert sur votre téléphone intelligent

Services dans cet établissement :

Pour nous contacter

(207) 945-9411

16 Summer St
Bangor, ME 04401
(S Union)

Services dans cet établissement :

Heures

Toujours ouvert sur votre téléphone intelligent

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

preston c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas h.  |  Expérience générale 
Évaluation :
5

Good job smoothly

Matthew H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita S.  |  Premières impressions 
Évaluation :
1

First the code I was given did not work for the building. I then had to go to another location just to talk to someone about it. They gave me a card to use instead of the code. The card worked in the readers about 30 % of the time. I had to first swipe the card at a reader that was down some stairs to disarm the alarm then go upstairs to swipe for building access. If the building access reader did not read the card then I would have to go back down the stairs to disarm the alarm again. I had to repeat this numerous times because I had a lot of things to move and at one point had my unit open with my stuff in it and I could not reenter to finish loading and secure my stuff. I since then have tried to call the place multiple times to get my reservation moved to another facility with less problems and could never get anyone to answer. Instead I was forwarded to uhaul in another state who would then tell me that they couldn't help so they'd connect me back with the local uhaul who again wouldn't answer and then would be forwarded to uhaul out of state. Now I'm about to go and get my stuff and cancel the unit altogether. Absolute BS at how overly difficult all of this has been just to pay you to store my stuff. I can't trust that I can even access my unit and I can't even trust to have local support if there is an issue. I've been a loyal customer to uhaul for decades and this has left such a bad taste in my mouth that I don't even want to buy a roll of tape from your company.

Jonathan G.  |  Online Move In 
Évaluation :
5

I live overseas and Heidi was very helpful and responded to my issues promptly over the years. Merci.

KRISTOPHER W.  |  Expérience générale 
Évaluation :
2

Most of my paperwork and some pictures were moldy. I had no food in my unit and found mouse pizz on most of my stuff. Found some type of stuff on my wooden homemade bench..that looked weird and never seen in my life. I let the lady know about the mouse pizz and she shrugged it off...told her there were ways for them to get into the units...still she shrugged it off. Had to edit "P" word!

Jamie M.  |  Expérience générale 
Évaluation :
5

Very good service and convenience. Thank you.

Gloria W.  |  Expérience générale 
Évaluation :
5

Customer service was excellent!! Respectful, knowledgeable and welcoming!!

Marcia S.  |  Online Move In 
Évaluation :
5

They helped me out very well. I was completely happy and satisfied with all employees. Merci.

Jason B.  |  Expérience générale 
Évaluation :
5

Very nice.

Gloria W.  |  Premières impressions 
Évaluation :
4

The only things I can complain about are that in the upper floor I had to traverse pipes to get to my units and that it would be nice to have an elevator

Chris C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachael S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isiah P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie B.  |  Premières impressions 
Évaluation :
3

The staff were amazing, and seemed very knowledgeable about Uhaul and the many moving essentials Uhaul has to offer.

Gary S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wayne C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dylan M.  |  Premières impressions 
Évaluation :
5

This facility is very well run. I get personalized service and the owner always goes above and beyond with each new rental. This is always my go-to location for anything U-haul related.

DONALD L.  |  Expérience générale 
Évaluation :
5

Excellent service.

Matthew S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS C.  |  Expérience générale 
Évaluation :
5

Thank you for a great storage facility, staff and rental.

Shelley H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tess M.  |  Expérience générale 
Évaluation :
4

The storage unit that was chosen for me isn't big enough.. so unfortunate. I feel I will be losing alot of what 8 needed to save

Leigh A.  |  Premières impressions 
Évaluation :
5

I rate my experience excellent, except the facility had many ramps and sloped parking making loading and moving large heavy items on carts difficult. As well as access to back in a moving van was difficult because of the entrance location so close to a busy road and bridge on ramp. I understand this is not something that could be changed due to the buildings location in the city. All in all a great experience, staff was very knowledgeable and helpful.

STERLING N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaszmine P.  |  Online Move In 
Évaluation :
1

Worst experience of my life

Trey F.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Danielle S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tess M.  |  Premières impressions 
Évaluation :
5

Staff was helpful, Knowledgeable, friendly, efficient. Couldn't ask for better service.

micheal l.  |  Premières impressions 
Évaluation :
3

I was just wondering why you ended up taking my deposit I thought I was supposed to get it back can you have someone contact me

Amanda S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE D.  |  Expérience générale 
Évaluation :
5

Fast friendly and accomidating would recommend them every time 5 star

Becky S.  |  Premières impressions 
Évaluation :
5

Merci.

Zlata K.  |  Premières impressions 
Évaluation :
4

Able to accommadate my space units as I was worried there was no vacancy

dondi s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina T.  |  Expérience générale 
Évaluation :
5

When I meet your U-Haul and your staff they was so nice to me and Good people never for get your they was like a family to me that was Excellent and I going to miss your .

darlene w.  |  Expérience générale 
Évaluation :
5

I grew up hearing so much good about U-Haul and finally, as an adult, got to see their services myself and I have to agree with everyone else, they are phenomenal at handling anything from a scheduled move all the way up to "I needed a unit like a week ago" :D

Sierra M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vybrant F.  |  Expérience générale 
Évaluation :
3

one comment I have is the picture shows how furniture might fit. What it doesn't show is how difficult is is to try and maneuver large pieces of furniture in the tight hallway with low ceilings to get it into the storage unit. It was almost impossible to get a couch in the unit.

RICHARD O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destinee L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol C.  |  Expérience générale 
Évaluation :
5

Heidi and staff were wonderful!

Robert G. 
Évaluation :
4

Basic drop off location with enough room in the parking lot to manuveur which always helps.

Pamela S. 
Évaluation :
5

U haul allways takes good care of me

Randy F. 
Évaluation :
5

The radio did not work in truck glad I was not traveling very far.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Nothing, everything was better than expected!

Dolly C. 
Évaluation :
4

The gentlemen behind the service desk was fantastic. Location and equipment are important, but so is good service. Your guy does it right.

Kelley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krista B. 
Évaluation :
5

The gentleman who helped me was extremely courteous and helpful. Great experience from pickup to drop off.

Karen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas H. 
Évaluation :
5

Service amical

Oscar M. 
Évaluation :
3

The AC did not work at all and the truck drove ever bad . I give $400 to use I thank I need a refund on this truck . I did call no this truck it's not safe to drive . Gary

Garry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman V. 
Évaluation :
5

I could not load my contract on to my app for the 24/7 self-service I had to write a note and leave it on the trailer, but it all worked out

Mariah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin C. 
Évaluation :
5

COVID-19 distancing set up inside store was very effective for interactiing with store associate. No need to improve.

Joseph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David I. 
Évaluation :
5

S.O.

Shawna J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M.  |  Premières impressions 
Évaluation :
5

i have used this Bangor, Maine location many times. The people are friendly and helpful The store is very clean and well maintained.

Karen M. 
Évaluation :
5

Not a thing, they were totally great, helpful, informative. Heidi was super!

Barry M. 
Évaluation :
5

The manager, I believe her name was Heidi, helped me purchase a hitch and also rent a truck and trailer. She was very polite through the whole process, willing to go above and beyond to accommodate.

Ethan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin A. 
Évaluation :
5

Truck was very clean, ran excellent for 800 miles. Customer service was top notch. Pick up and drop off was very efficient.

Joseph D. 
Évaluation :
5

I was very pleased with my experiences with u haul

Cynthia R.  |  Expérience générale 
Évaluation :
5

Phone people from regional office's not well trained about your equipment, very polite, but my reservations were botched 3 times. I had to drive to the location and stay over to get my equipment on a new contract, now the 4th. This all was unnecessary with proper training. I.e. does a van have a trailer hitch? Can you pick up a trailer after hours? Simple, but when I arrived after hours my truck is ready with keys in the box but no trailer? Train the remote people. Have them work in the stores for a time.

Larry F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

The whole process was easy, and the price quoted was actually more than I paid for.!! Awesome customer service! Very professional and I would absolutely recommend this place/U haul 100 % Awesome Awesome Awesome!!!

George F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Excellent customer service.

Jaime S. 
Évaluation :
5

Great experience. Friendly staff. Quick and efficient and great with the new social distancing restrictions.

Leah G. 
Évaluation :
1

I have rented from uhaul several times in the last few months and purchased a lot of boxes. I have had numerous issues such as extremely long wait times and returning truck using app that didn't work, causing me delays. Once I bought a lot of boxes and workers did not assist. The worst was today when I was charged for gas even though I followed instructions and had tank half full. I could have gotten gas for less than half what uhaul charged. I understand the policy but was following the instructions I was given. I will use another company in the future- terrible customer service.

Sonja H. 
Évaluation :
5

Excellent service !!!

Lenwood C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

I DO NOT give an excellent rating because there is always room for improvement.

Nancy W. 
Évaluation :
4

Concerning the COVID=19 restrictions. I notice the employees made no attempt at wearing masks to protect customers I entered wearing a mask, so I expect the same consideration.

Peter C. 
Évaluation :
5

The assistant was very helpful and helped me work through the no contact process with ease. She was also very tolerant of all of my shortcomings.

Oral A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Defiance K. 
Évaluation :
5

Very helpful

Nicholas H. 
Évaluation :
5

S.O.

Taylar H. 
Évaluation :
5

Very much great a great staff..very professional service.

luther G. 
Évaluation :
5

The staff was wonderful and personable. This is location that I have always used for that reason. The prince was perfect.

Kristie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C B. 
Évaluation :
5

The people I dealt with at the Summer Street location were fantastic. The only issue I had was with one of the traffic representatives, I think her name was Arial. Due to issues beyond my control, I needed to extend my equipment use. Ideally, I wanted to change my equipment from a trailer to a car transport mid-trip. Due to the cost, it was/will be cheaper for me to make an additional trip across the country to retrieve my vehicle rather than adjust my equipment. That doesn't seem rational to me. Further, Arial's attitude and explanation were less than satisfactory. Additionally, if I call the Summer Street location and I want to talk to a representative at that location, I want to have an option to do that without a hassle or speaking to someone who can not understand my situation or can't help me, i.e. Arial!

Terry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley E. 
Évaluation :
5

All good. Excellent service I'll be back

Romie D. 
Évaluation :
5

With what's going on in the world today the associates were professional courteous and they kept their distance

Matthew E. 
Évaluation :
4

Everything was good

Bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn E. 
Évaluation :
4

Staff was very friendly and helpful!

Roger H. 
Évaluation :
5

We have had a great experience with the manager. She and her employes where ao great love this place and will use when need to

Donna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoe T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexis B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

I was very pleased on how fast I was waited on very helpful thank you

Cynthia R.  |  Premières impressions 
Évaluation :
5

Heidi is awesome

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan L. 
Évaluation :
5

Wonderful experience, professional and great setup for social distancing. The staff was friendly.

Taryn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina G. 
Évaluation :
5

The website gave me the wrong place to go pick it up.

Smith F. 
Évaluation :
1

You guys gave me a fuel surcharge that was absolute bullshit. She gave me the paperwork sayin it was half, it was a tick under. I had a funeral to make I couldn't sit and argue that her paperwork stated that it had a gallon or two more in it. Fourteen dollars you got me for a gallon of fuel. Then, I called and returned the truck early, the guy in the office told me there was absolutely no rush to bring the truck in, I can drop it off after close and leave the key in the box. I even parked in the best possible spot, backed it in, and you guys charged me twenty more dollars for late drop off WHEN IT WASNT DUE TILL THE MEXT DAY. He never disclosed a twenty dollar fee and encouraged me to take my time because of your companies convenient services, and the fact that the location didn't require staff. I went over on mileage that's fine. I want the thirty four dollars back or I'm gonna raise hell. Especially because the inside of the truck was dirty during this epidemic and I took pictures, check under the seats for the micro machines toy that was left from previous renters. I'm sure it's still there because your staff obviously isn't capable of keeping your vehicles maintained properly.

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Awesome service

Jon B. 
Évaluation :
1

Rented a box truck to move a couch. Plans fell through and never ending up picking the couch up. Drove a total of 10 miles, and filled up the tank before bringing it back. Had to put 3,5 gallons into it before it got back to full. When we told the guy how much gas it took, he showed us the trailer mode was on and it uses more gas. We asked him why the trailer mode would be on and at the least why nobody would tell us when we rented the truck, he said it's on by default. He conceded we should have been told about it and said he'd put it in his notes for his manager to call us. Obviously he did no such thing. And clearly this is a scam this location is running where unsuspecting renters use more gas than they should.

Ian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerard L. 
Évaluation :
5

Heidi was excellent. Because of street changes the U-Haul building was hard to find, even when using my Garmin.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teddy Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather B. 
Évaluation :
5

Great experience. Pleasant and helpful staff.

Lawrence A. 
Évaluation :
5

I had to wait about 10 minutes before the one person working was available to assist me.

Ken D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
3

Multiply problems

Stacy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica K. 
Évaluation :
5

The people who rented to me were very helpful and were still open at night when I brought in my trailer. I used them for a truck rental about 4 mo ago. I have used them since in my 20s and rented again on my birthday 70. Very good experiences . Merci.

Lorna K. 
Évaluation :
5

great young people working for you!!!!

Brenda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard R. 
Évaluation :
3

Had to wait 20 mins to get truck because manager was too busy. Also i was told there is a location in BREWER when not true. Customer service obv needs to update info

Sara K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
3

Don't offer them 20 off the bill if you return it by a certain time if you aren't going to give them back 20.00.

Ronald M. 
Évaluation :
2

Was not told about online area to dispute gas. Gas was not where it was said to be. I went 15 miles.and put in 2,5 gallons of gas which put it back to where it was, just below half. But because paper said half o spent another 13 dollars.for not bringing gas back.to right spot. Was also told.milage was 0,59 and it was 0,79 manager was no help in fixing the issues or offering any compensation.

Randy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
5

was a great experiwnce

John P. 
Évaluation :
2

Make sure the equipment is in working order pr letting the person renting it know of its mechanical malfunction.

Jennifer W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary D. 
Évaluation :
5

In my opinion you are the best in the area. Friendly, helpful, informative. Customer focus is so rare these days. Not with you folks. Customer service is top priority.

Carolyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S. 
Évaluation :
5

Friendly staff. Clean storage. Easy access.

Cynthia M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David I. 
Évaluation :
4

Many concerns about driving a 23 foot vehicle. They adjusted mirrors for me. It did smell of smoke so they had windows down. That's much better then an air freshener since I'm allergic

Judith G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

moe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Not sure, I got excellent customer service from everyone Thank you

Stephen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela K. 
Évaluation :
5

When I arrived to pick up my truck this morning the temperature outside was -2°. I was extremely happy to find out that the truck was running sitting there waiting for me all warmed up. I just made the reservation online at 7:30 PM The night before. To me that was above and beyond. Thank you very much.

Danny S. 
Évaluation :
5

when asking for a truck to move appliances and renting an appliance dolly they should have given me a truck with a ramp no ramp caused considerable damage to the appliances. not happy and the truck got stuck in three inches of snow ridiculous. the light switch for the headlights was somewhere fallen into the dash. Not Happy.

Elmer C. 
Évaluation :
5

Great guest service. This isn't my usual U Haul store but was very impressed. Thanks

Thomas M. 
Évaluation :
5

Very helpful

david n.  |  Expérience générale 
Évaluation :
5

Excellent service and excellent staff thanks for everything

Bobbi Sue K.  |  Expérience générale 
Évaluation :
5

Thanks

Anthony T.  |  Expérience générale 
Évaluation :
4

Thank you for offering this service.

Natalie H.  |  Expérience générale 
Évaluation :
5

They were very nice and very helpful

Crystal M.  |  Premières impressions 
Évaluation :
5

I was nervous going in because I thought it'd be a long process. It took less than 20 mins and I was loading my stuff into the unit. The woman that helped me was very helpful!

Robert J.  |  Premières impressions 
Évaluation :
5

Storage was easy to access and staff was always helpful.

ALLISON H.  |  Expérience générale 
Évaluation :
4

All went great.

craig c.  |  Premières impressions 
Évaluation :
5

everyone was especially helpful.

craig b.  |  Expérience générale 
Évaluation :
4

One day I was loading some things into my vehicle and struggling. The staff person could likely see me on camera, but closed the garage anyway. I buzzed the door to be reopened and no one replied.

KATIE F.  |  Expérience générale 
Évaluation :
5

Thank you to Heidi and the staff at Sumer St location in Bangor ME. You where all very helpful.

Debbie M.  |  Expérience générale 
Évaluation :
5

I wish the rest of my move went as easily as picking my 4 u-boxes from Heidi and her staff.

Debbie M.  |  Expérience générale 
Évaluation :
5

Thank you too Heidi and the staff at the Summer St. location in Bangor ME. They were very helpful, in a very stressful time.

Debbie M.  |  Expérience générale 
Évaluation :
5

Heidi Ferguson was fantastic to work with. She and her staff went above and beyond to ensure that the pick up of each of my 4 u-boxes went as smoothly as possible.

Debbie M.  |  Expérience générale 
Évaluation :
1

This was the worst u haul experience I ever had. Only one person knows how to do things. Which means she is the only one that can help with anything, Which takes for ever. ROACHES!!! YUCK!!!!

shante b.  |  Expérience générale 
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