Évaluations des clients U-Haul Moving & Storage of Barstow

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Carlos always worked with me & was very professional.

The store manager has always gave me good customer service as well as his staff. Thank you sincerely Barbara Lee

When I reserve truck I want to be equipped with a lock because the truck I rented didn't have one.

Awesome guy.

The truck was dirty on the outside, interior was good.

The employees were very friendly and professional and fast. The truck was very clean and performed very well.

Our storage unit was great. Carlos and his team were always very friendly and helpful. Move in/move out we’re simple and quick.

Organized and clean place

Make sure the keys are in the lock box😂😂

One way trip on auto transportation

This truck was DIRTY!! You would think with covid 19 you would at least protect your customers by wiping down the steering wheel and handles. You know the items that are most touched by people... but obviously not here. The employees all act like you have the plague but don't care for the customer well being. Just wiping down the steering wheel and handles I ended up with 2 very dirty wipes (got pic if you want it). I seriously hope I don't get covid from using your nasty truck.

Carlos the person that helped me was professional and polite.

Keep up the great work

I grew up in Barstow, moving there in 1968. I can tell you that this is now the first and only time that I can give a "10" rating to this location, and to U-Haul overall.

Thank you.

No complaints, good service.

Did not refund me my $20.00 as per agent, due to amount of gas reading that was wrong.

Excellent service, clean facility, equipment clean and ready for pick up. Service agent was professional, courteous, and knowledgeable, very helpful to get us back on the road as my vehicle broke down. Thank you

Drop off took less than five minutes, and the employee was very kind.

Luigi was very helpful.

Outstanding

Not much U-Haul locations seem more professional than the independent contractors renting out your equipment

Carlos is a excellent General Manager!

Staff neglected to include the moving blankets that were a part of my order. This required me to stop at another location in order to pick up blankets, thus wasting time and additional distance. A double check of the order would have avoided this problem.

Would rent from this location over and over, whenever I need them

It was quick and easy to drop off.

Sean went above and beyond to help us!

give better discounts for local people

Was able to feel the rep listen to me complaint and took the time to give me information and pamphlet of the company's number and contact information on were to submit my complaint.

Top notch customer service.

Need more help to start the shift - there was one person working at the counter and getting trucks ready and 5 people in line. Not efficient

Nice guys great service I really think they went out of their way to help and I really appreciate it more than you could ever know thank you.

The General Manager was very helpful!! Thank you!!

No comment at this time!

Very difficult. Time consuming and having to send information over and over

This location should have more equipment or coordinate better with other U-Hauls to get equipment. I wanted a tow dolly in this location they didn't have one . Nor could another U-Haul just bring them one. They said if a random family brings a tow dolly to Barstow they will have one. What's the point of making a reservation then? The company telling me if a family brings a tow dolly ? Why can't the U-Haul bring a tow dolly to Barstow if I'm making a reservation a week in advance. Instead I had to waste gas money to drive a hour longer and I had to pay a fee to change drop off location. That was super frustrating and just looks unprofessional relying on other families to transport equipment, seemed like a total joke when I heard that. At least the next customer who needs a tow dolly in Barstow will be happy because I was that family that brought Barstow one instead of U-Haul.

TIRES ON TRUCK WHERE SQUARE

Should provide rent pulley

No comment at this time.

Every employee was very nice and helpful. All of the team. Special thanks to Carlos

It was slso great

Was closed when I dropped off the truck

The agent was very helpful and patient wit me.

No improvements necessary. Manager that works there was very helpful and got me in and out pretty fast.

The uhaul that i was rented was very dirty. I returned it clean but spent unnecessary time and energy cleaning someone else's mess.

The only problem we had was when we checked out after hours, the web site gave us a little problem but was resolved when we called someone and told them about the problem, it was fixed. Thank you!!!

Customer service skills could of been better/friendlier. But straight to the point and got the job done. Also misgave informativos on closest available drop off location.

I use this location and the staff work hard and make the experience fast to rent trailers and trucks. A way to speed service is if there was a kiosk to complete online check in

The practice to stage equipment on either side of the access door, was the only thing I questioned. I did not however let that reflect negatively in the score I gave. The facility was well run and managed.

Right from the start the staff was courteous and knowledgeable!

The unit Smelled insanely bad. Unit 125. Once I moved out all the things to my stuff had soaked up that nasty smell. Brought it up to the manager. He said he would contact the other units to see if he could check where the smell was coming from but nothing ever happened. He did offer to move me to a different unit but I found that very inconvenient because the things I had there were very heavy and I had no help to move again.

Carlos, Matthew, and another young man helped me. They were all amazing. Thank you all for your hard work.

Matthew helped us out and was very nice to work with and the whole crew there is beyond friendly and professional. Thank you UHAUL Barstow!! Ruth Harrington

space is a little tight to get trucks in to load / unload.

Very good service

i cancelled in january and ii found out they charging me until today !

Customer service was excellent at 800 E Main Street, Barstow. I received prompt and outstanding communication from team members. Always friendly and welcoming. Unit I rented was very clean. Thank you!

Very helpful. Staff friendly.

provided complete instructions on use of system. got 2 units after loading the 2nd one I left without locking the unit. once I realized my lock was with me 5 hours away, I called and they locked up

Carlos was extremely professional and very helpful. Would recommend his store to friends and family.

The manager, Carlos, conducts himself professionally, He is confident which in turn reassured us that we are in good hands. We redeemed our one month free, and will keep it. Thank you, Carlos!

Nothing left to say

Nice clean facility, friendly knowledgeable staff.

Very expensive compared to competitors

problemwith U-Haul I rented biggest truck u offer.1st month storag rental was free.Ur Barstow location tried to rent me a 5x7 I endedup keeping truck more than 9 days I had no money to rent elsewhere

Made a reservation with all of my information. Turns out she made my reservation in California when I clearly stated that I was in Wisconsin. This was just the beginning of a terrible experience.

Everything was great I would do it again happy people is the key

I have used U-Haul for 25 years love them and great service.

thank you guys so much

Good man running this location

This storage facility was most helpful for the last year!! Help was always friendly.... Thank you!!

My reason is because I need a storge room that day or the next I had a 27 ft truck and they gave me a 5x10 I just cried so I ended up keeping the truck from 7/3-7/12 the room wasn't available till 7-9

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Nice clean easy to get to in and out😊