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FEDERICO RCustomer Reviews for U-Haul Moving & Storage of Bensonhurst
Testimonials From Recent Customers
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Even though I was told by U-Haul (main number) that I would not be charged an extra day if I returned the equipment by 5:00pm on 12/9/2024 and I returned it before 5:00pm, I was still charged an additional $40.00. I've requested a refund from U-haul.
GARY RHave more agents when you open. We waited sbout 20 minutes to check in and get our rental
BRENDEN NGreat experience, thanks!!
ALEXEY VMerci
VOLODYMYR ANice doing business with you
ABDEREZAK KEverything was fine
Christian AWas clean but truck beat all to hell and had issue after issue getting a truck going place to place cost me another day in storage getting my stuff out and to my place
JANICE BCustomer service needs to be improved. Also proper working vehicles, should be giving to customers.
LIONEL FThe dolly/hand truck was missing from my rental truck and I had to get a refund. Next time I'd like to see the company replace the missing equipment.
Charles CEverything was great
KENNETH HSometimes it is easier to pick a truck with a dealer than uhaul store. hope this get better.
DAVID GTuve que cambiar la ubicación del espacio por que había escogido una en el espacio superior y no estaba identificado
Frank A | Déménagement en ligneAfter driving away from the location, I realised that the mileage was 10 miles over and the gas was incorrect. Even after calling and notifying customer sevice, i was still charged for it.
BENSONM RExcellent location Thank you!
laszlo sPlace was cluttered. We didn’t get what we reserved because previous renter didn’t return.
RAZWAN MThe ceiling too short
Chin C | Expérience généraleWe had the pleasure of being helped by Daphne - she was warm, patient (while dealing with 3 customers simultaneously!), professional - just great!! Give that woman a raise!!!
JOAN MI really like the service a lot especially helpers! I had some heavy and difficult stuff for moving, however they were very accurate, very careful and organized. They performed an amazing job, I will defenetly recommend this place and give 10 of our 10 to the helpers!
DANIEL O⭐⭐⭐⭐⭐ 👍👍
Christopher CI did rent once every two weeks for the last two months The cars clean inside only by vacuum but never clean the windows inside or outside the cars or the body outside the cars … Please do cleaning as it must be . Accept that every thing is fine . Thanks
EMAD HS.O.
Daniel GOnly thing is submitting drop off info app kept freezing or would not submit. AND yes I do have pictures
LAMOUNT Jvan return was hectic and staff incredibly rude. simply having someone greet the customer so that they know what to do while the other moves vehicles would be helpful
OLUSHOLA JReally appreciated the courteous service on pick up and drop off.
Leticia TMaybe consider installing normal AC in your vans
DAVID KOui
EDUARDO ZAmazing service. I do not know who was working at the counter but she was great. Really fast. Give her a raise.
Daniel WThank you so much for everything
Yusuf MMy experience was excellent, thank you guys!
Omar VGreat attentive staff. A+ service!
JOSEPH FAll good
ENRIQUE JThe service is excellent and fast
GABINO YPLEASE check if all lights work so the costumer dos not have to change the bulb
YEHUDA RCustomer service is really bad, return staff they don’t care about client satisfaction
AZIZJON AStaff was extremely friendly and helpful.
John BEmployees were great for both check out and check in. I dont think there is any addtional improvement to comment on.
Kai NThe afternoon staff was very friendly and helpful, specially the lady that took care of me but unfortunately I don’t recall her name.
Lisaury DYou are the best, thank you.
Viktor KI don’t think you have to improve or change something everything is fine
Jose CI reserve a vehicle and wasn't ready. They told me had to wait 2 to 3 hours to get one. I got it was behind me reserve it on the phone got on before me so I said why is he getting it before me and they gave me one when they gave it to me. The vehicle was leaking water from the roof cause it was raining outside so they gave me another one. The ignition was stuck and wasn't starting so I called them up and asked him I have to keep the truck running. I'm gonna get stuck cause I'm bringing it back. Do I still have to fill up with gas and he told me yes I do, they told me to call customer service response vehicles very filthy, cooperative and rude
SEBASTIANO BThe staff were extremely rude. Yelling at each other they had no cars and did not know why the application was still plowing people to book the location. When I told them I had. Reservation they did they had no cars. Then proceeded to tell the other staff member if there's no cars people re going to have to call U-Haul and figure it out….
Diane LBien
EDUARDO SNothing I could think of.
AKIM ROnline check in system is a bit confusing and not so clear
Simcha GThanks a lot.
tamar k | Expérience généraleVery helpful and kind staff
DEMOSTHENEP J | Expérience généraleVery good
Yifan Y | Expérience généraleThe staff was very professional very alert with the client very friendly I will recommend U-Haul to my family and friends.
Saby C | Premières impressionsI reserve a truck utilizing self-tour; yet still spent over an hour to get the keys for a van. Vans were not clean neither tidy. Gas was on EMPTY as I drove off the lot. Staff were ghetto!
Samuel G | Expérience généralePlease be clear about how the movers are an option the customer has to pay for
Justice V | Premières impressionsThe check in process is horrendous. We are forced to use an app instead of getting help from the staff that is there. This makes not sense. And WAY too expensive compared with competitors in the same area. The facility looks like it's falling apart. Your competitors actually take care of their locations. Just an awful experience.
Luis V | Expérience généraleHelped me from start to finish. Even helped move drop off location which helped me save a lot of time.
JUAN S | Premières impressionsI mean in general, I appreciate any store be opened early and closing late. Moving in or out is a very big deal, so having a store always available when the customers are is always going to be ideal.
Ruth S | Premières impressionsGreat service! Thank you
yuriy l | Expérience généraleThe team at Uhaul Bensonhurst were helpful and professional. I highly recommend this location for all storage and moving needs.
andre o | Expérience généraleTHIS PLACE IS TRASHHHHH UHALE IS A SCAM !!
michael g | Expérience généraleGreat staff!!!!
ASAD K | Expérience généraleYou charged so much for small storage. You were ridiculous with the late fees and charges. I would rather you keep my items then pay for your storage. Never again
Ralph G | Expérience généraleI like to thank the staff, they all were helpful; thank you
KEVIN C | Expérience généraleIt took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..
Elliott L | Expérience généraleThe people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced. Two times I ask that I need a storage in a ground floor because I couldn't lift heavy stuffed and the first time was given to me but the second time they refused because I didn't come with the rented car, even though I had expended over three thousand in rents at you company..
Jose H | Expérience généraleKimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!
Christopher B | Expérience généraleThe customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.
Natalie P | Premières impressionsThe cost for such small and somewhat discomforting. a room was way above the average cost I transfered to a storage room almost twice as big for $75 a month less with a building nicer and cleaner and more hrs...
Hannibal P | Expérience généraleThe place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them
danny l | Expérience généraleGreat service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Je la recommande fortement.
Gary E | Expérience généraleI had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be well
paulette t | Expérience généraleI wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.
Nasima A | Premières impressionsGood staff helpful ,good hours Yes definitely recommend to Family and friends. This location
Manzoor K | Expérience généraleThe Hispanic gentlemen's at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you all
JAZMIN M | Premières impressionsThe associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.
Karen P | Premières impressionsGood customer service. Would recommend to others.
susan m | Premières impressionsThe customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.
SILVANA I | Premières impressionsVery clean space, very professional staff and Friendly safe place to take you thing.,
Joel R | Expérience généralethe employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.
Anna B | Premières impressionsThe staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.
peter b | Premières impressionsThe customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.
John Q | Premières impressionsI've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!
MICHAEL C | Expérience généraleI must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY
diego s | Premières impressionsVery good
TATIANA A | Expérience généraleI am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.
bodeline d | Expérience généraleBien
Angeline N | RéservationTerrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.
Dmitri R | Expérience généraleVery nice, recommend to friends
Angela P | Expérience généraleGreat please for your storage needs and your truck rental. People are marvelous, friendly, great sense of humor, they are for you when you need them. Everything shines: facility & people. KUDOS 2 ALL!
Ruben D | Expérience générale