Évaluations des clients U-Haul Moving & Storage of Bensonhurst

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Bensonhurst

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Percy H. le

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You guys have GOT to get your shit together. I’m not Percy Huong!!!! Someone from your company (customer service or the location agents) either updated my reservation, or something in your booking system messed up and updated my reservation. I booked under my name and had my husbands name as the licensed driver. All of this was confirmed via email. Come the day of my reservation, and I checked my reservation information online and all of the names have been updated to Percy Huong. Who the fuck is Percy? I had a bill under his name and he picked up my reservation 5 minutes before my husband picked up our truck. Then the location agents are either incompetent, messed up the reservation themselves (WHICH IS WHAT I THINK HAPPENED) or your system is completely busted. Someone else should not have their sensitive information on MY booking. I had this guys drivers license number! This is completely unacceptable and I will never use U-Haul to move again.

Arnese M. le

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Le client n'a pas laissé de commentaire.

Molly F. le

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Le client n'a pas laissé de commentaire.

Brian S. le

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This location was fantastic. Renting from Uhaul has been a nightmare. 1st I reserve equipment at the Chelsea location. It’s not available. Then I am sent to the park slope location where they rented the equipment that scheduling reserved for me to someone else. They then tell me the rental will be on uhaul, I will be given a $50 credit and I can return the trailer to the Huntington location My pick up was for 9 am. I did not get my trailer until 11:30. Then when I pick up the trailer I am billed for the trailer and returning it to Huntington . I am baffled and still waiting for a call back on getting my refund. This is just pathetic.

meyer l. le

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Le client n'a pas laissé de commentaire.

Victor H. le

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Clean and readily available. Great location.

Tamara W. le

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Great service. The ladies were very helpful & polite and walked me through my truck rental, ubox rental & some box returns.

Tedd H. le

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Le client n'a pas laissé de commentaire.

Giovanni F. le

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The staff was very professional both on pick up and drop off thank you

Vyacheslav U. le

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My name is Volodymyr Sapaiev and they put in my contract different name, I notice that when I tried to return equipment online and I can’t do that. So I call Uhaul and they help me

slava h. le

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Le client n'a pas laissé de commentaire.

Jasmine M. le

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Le client n'a pas laissé de commentaire.

Orly N. le

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Have more workers to check people in and out faster , also I sent the van back with more gas then I got with it, you should reimburse the money for it

Run Z. le

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Le client n'a pas laissé de commentaire.

Sergey B. le

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Le client n'a pas laissé de commentaire.

jerry t. le

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The agent at the counter and the indivudal who hooked up the trailer were truly wonderful! They deserve a raise! JT

Liam S. le

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Customer service representative was horrible and provided so much misinformation.

Justin C. le

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Le client n'a pas laissé de commentaire.

Abe l. le

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Faster process for frequent customers And better costumer service/faster lines

Evgeny K. le

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Le client n'a pas laissé de commentaire.

Tefarra F. le

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The customer service rep didnt seem to engaged that day but he explained the basics of what I needed to know. The truck needs to be serviced asap. The wheel kept wanting to do it's own thing so a tight grip was needed. The check out went smoothly so I was pleased with that.

Kayla B. le

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It was late when I dropped it off. Not many signs on where to park it but it was a fairly easy process.

jack h. le

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Le client n'a pas laissé de commentaire.

Eddie Z. le

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Not clear drop off spot

Yehezkel Z. le

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Le client n'a pas laissé de commentaire.

samantha p. le

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Hire more staff so the wait to pick up is not as long.

moshe s. le

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Waiting time! 45 minutes to get to the cashier and go out to the truck and then another 15 minutes to pull out and have someone to get the stuck truck gate moving. Silly me for not taking a pic of the fuel gauge which was between 1/2 and 5/8 but of course they wrote down it's at 3/4. So I come back after going under ten miles with 2 stops and no engine idling and the guy says but you should have taken a picture. Anyways I didn't argue and just added about $11 worth of gas. And then some boxes got wet as there was a leak in the truck which I bet they didn't bother taking care of it after I told them as the guy before me came right back that his truck is wet in the back. But I gotta say it's the second time I have been there and the young woman by the counter is very nice and knowledgeable. Takes care and does 2 customers at a time to speed things up.

Avigdor I. le

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2nd time taking equip and being charged differently...

Antal J. le

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There is no such a thing what needs to be improved. Great Customer service, well kept equipment.

Amy M. le

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Le client n'a pas laissé de commentaire.

Allison G. le

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It seems unfair that the customer has to pay for both gas and mileage for the vehicle.

Harold L. le

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Le client n'a pas laissé de commentaire.

JAZMIN M. le

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The Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you all

Karen P. le

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The associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.

susan m. le

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Good customer service. Would recommend to others.

SILVANA I. le

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The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.

Joel R. le

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Very clean space, very professional staff and Friendly safe place to take you thing.,

Anna B. le

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the employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.

peter b. le

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The staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.

John Q. le

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The customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.

MICHAEL C. le

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I've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!

diego s. le

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I must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY

TATIANA A. le

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Very good

bodeline d. le

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I am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.

Angeline N. le

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Good

Dmitri R. le

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Terrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.

Angela P. le

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Very nice, recommend to friends

Ruben D. le

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Great please for your storage needs and your truck rental. People are marvelous, friendly, great sense of humor, they are for you when you need them. Everything shines: facility & people. KUDOS 2 ALL!