I don't understand why I was charged for damages, when nothing actually happened to the truck? I also paid for the insurance as well and still got charged for damage fees???Avik S.
Customer Reviews for U-Haul Moving & Storage of Bensonhurst
Pour nous contacter
Bensonhurst, NY 11219
(At 67th Street)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.ZEYAD F.
Staff makes the place a sad place to do business with, especially return crew is very unhappy. They don't like there job. Even to answer a simple question of if this is the place I can leave the van is answered with an attitude. Didn't know I couldn't bother you for a simple question and only to find out later they hit you with a cleaning fee of 60$ which was the same as my rental so total 12060 $$ to clean an already dirty van and 60 to rent for 8hours and rushing to get back in time. Wow very uncomfortable experience especially when your tired from a long day.ROHINI C.
I rented 10' truck for 1 day. There were more than 15 trucks on the lot. I asked to choose one. Every time I chose one it over sudden was not available for different reason. Finally, they gave me the oldest and worst one. Staff was very rude and not willing to help customer. Will not go there again.LEONID K.
Mileage options were not properly explained or calculate it. Upon return of the vehicle there were some bread crumbs in the bed of the truck. The returning person wanted to charge 25 $. Totally out of line.ROCCOJOSEPH C.
The app does not work properly. Also the process of getting approved only after being at the location which took a long time and at first I was told that I needed to wait for the next day to speak to a representative I the location was very annoyingAvrohom H.
Le client n'a pas laissé de commentaire.ZHIHONG S.
Fast, Clear, Friendly. What more do you need..... Keep up the good work.ANTHONY JR H.
They get the job done.ANTON K.
I reserved it for 11am and i was there 10,58am and i had to wait 22min until the truck was ready for meSHLOMAHY M.
Le client n'a pas laissé de commentaire.ELIZABETH D.
Le client n'a pas laissé de commentaire.YITZHAK R.
Le client n'a pas laissé de commentaire.JOAO OTAVIOMATEU R.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Mordechai I.
Better service when coming inDANASIAEUNICE F.
Le client n'a pas laissé de commentaire.RAMON M.
Le client n'a pas laissé de commentaire.VINCENZOA S.
it was nice and friendly place, I was quickly attended, loved it.ANTOLIN R.
Kimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!Christopher B. | Expérience générale
Le client n'a pas laissé de commentaire.SHMUEL S.
Le client n'a pas laissé de commentaire.TINASHE R.
Le client n'a pas laissé de commentaire.Judah S.
Quick service. 10 Minutes to pick up trailer, 5 minutes to return. Staff member who attached trailer to hitch for me was extremely helpful and professional!LEON H.
UHaul made some nice improvements, like the ability to upload images of any damage before taking the truck out, right from your phone direct to their site. Also had no trouble getting a van on Labor Day, which was nice, even if you do pay a bit of a premium in the mileage charge. The staff at the New Utrecht location were really good and accommodating too, props to them.DARIUSZ M.
Le client n'a pas laissé de commentaire.BOBBYSINGH D.
Le client n'a pas laissé de commentaire.IGOR P.
Le client n'a pas laissé de commentaire.LISAI M.
Le client n'a pas laissé de commentaire.CARLOSJ F.
Le client n'a pas laissé de commentaire.steven M.
The staff is very helpful and knowledgeable. Attentive and understanding. The location has lots of vehicles. Uhaul has a great system in place. Renting a truck is a breeze... you can rent online or via the counter. Very impressive. I highly recommend this store and Uhaul in general.EMMANUELSUMERA G.
This site has improved greatly. Even saw owner Dahlia walking around inside n outside making sure customers were happy or needed help.DANIELLEMARIE M.
Returned the truck with the same gas level as receive. Was told I didn't and told me to speak to Manager next week. Looked at Google reviews and Yelp reviews for this place and seems like other have this issue as well. Definitely shadyHenry X.
cheaper, more trucks availableBENJAMIN A.
Le client n'a pas laissé de commentaire.abid M.
Le client n'a pas laissé de commentaire.Hend E.
Le client n'a pas laissé de commentaire.Kiriam C.
Le client n'a pas laissé de commentaire.BOTUKHONB G.
Le client n'a pas laissé de commentaire.Jeffrey W.
Le client n'a pas laissé de commentaire.Randy K.
Took too long to process rental, clekk had to enter my information 3 times. Pricing at the store was different than on my order on company website. I was overcharged for 2 more days.VADIM K.
The customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.Natalie P. | Premières impressions
Parking lot was full of trucks but none were available for me!!MOHAMMEDA U.
Le client n'a pas laissé de commentaire.GIOVANNI R.
Le client n'a pas laissé de commentaire.FERNANDOD S.
When called directly, the representative told me there was no 10 foot truck but they actually do have several.NURTAI L.
Le client n'a pas laissé de commentaire.AKRAMU T.
Le client n'a pas laissé de commentaire.GENNADY P.
The key drop box was a bit difficult to locate.Alain M.
Le client n'a pas laissé de commentaire.KENNEDY F.
Great staff but trucks are very clean but get old need maintenanceMIRZAHASSAN S.
Good guysFAYZULLA M.
Make sure there are enough parking spaces for after hours returns. I got the last space luckily.William A.
Excellent service à la clientèleANTHONYMATTHEWS R.
Extremely long line. I had a reservation at 8am, and didn't get to the desk to check in until 9am. The staff, though, was very friendly and tried to get everyone out as quickly as they could. In addition, one customer was extremely irate and was holding everyone up â€" the staff tried to resolve his issue as best they could, while servicing other customers. I was able to get my van while the unruly customer was still causing trouble inside.ZOE B.
Nothing the service was great .MAry C.
Long wait time but otherwise good serviceJIA JIN L.
The truck was old; you nickeled and dimed me for everything. No one went over the equipment with me before leaving and had configure everything on my own. The whole experience sucked - I will never use haul againRONALDJEFFREY S.
The staffs are very very slow. Kiosks would make the process faster and avoid unnecessary wait time such as staffs talking to each other and using their phones while serving customers. The return was pretty convenient and the staffs outside the parking area were more helpful and nice.TSU H.
Le client n'a pas laissé de commentaire.Leonard L.
Le client n'a pas laissé de commentaire.ALFONSO D.
Had the worst customer experience at this location. First they told me my vehicle should be the first one on the line and i searched all over the lot only to find it hidden away in the corner behind multiple trucks. Secondly, they assigned me another vehicle and told me it should be the one where a bunch of hoodlums after hanging out and told me i just have to let them know to get off my truck. Thirdly, when i tried to open the truck she pointed to, it wasn't the right truck for the key and now I'm forced to go search for my new truck as she's walking away. Worst customer service.MINGW C.
Le client n'a pas laissé de commentaire.MICHAEL C.
hey, the staff is great from start to finish. i called 2 weeks ago and they help me with all my question. came in yeaturday , amazing and today for pick up and amazing . this team is trained well.german F.
You need to improve the app.I couldn't upload the pictures to show the meter.GERALD J.
One of the best experience with that service out of all the rentals .ROBERTO JR S.
The receiving gentleman was very nice and supportive Thank youAli J.
Le client n'a pas laissé de commentaire.ANDREW N.
Amazing employees amazing service good jobDAVID G.
Le client n'a pas laissé de commentaire.Tomas M.
Le client n'a pas laissé de commentaire.ARMANDO T.
Le client n'a pas laissé de commentaire.Steven K.
Le client n'a pas laissé de commentaire.JETON S.
Le client n'a pas laissé de commentaire.SHANNA MICHELLE G.
Le client n'a pas laissé de commentaire.Sean S.
Employees were very nice and respectful.ROBERTT I.
Le client n'a pas laissé de commentaire.MARCIAL I.
My only issue was that upon return of equipment I put15 $worth of fuel bringing it above what I received vehicle with. I was charged 7,12 $ for two gals of fuel. The discrepancy was since resolved. I left some property if mine in the cab. The property was almost 60 yrs old and besides being valuable it had sentimental value as well. Two of your employees Kimberly and Daphne were instrumental in getting my lost property returned to me. They were very understanding and very professional and it was a pleasure dealing with them. It's nice to see people these days who r willing to go that extra mile to help people. They truly r employees of the month.Stephen I.
If I am a repeat customer then I should be able to reserve online and it should save the information. It's waist of time to again up load pictures of my drivers license. We should just show up at the counter and hand the keysJACOB J.
The worst rental company don't even bother with them!Lawrence M.
Le client n'a pas laissé de commentaire.jacob N.
Le client n'a pas laissé de commentaire.ALIJON E.
Le client n'a pas laissé de commentaire.ANDREY M.
All is good except you have to let trailer renters know that they must supply their own hitch and receiver with a 2 inch ball I went to reserve a trailer and was never told I had supply the hitch When picking up the trailer I was then told I had to supply my own and the store did not have any for purchase I could have come prepared had I known Other than that all was goodTHOMASE K.
Le client n'a pas laissé de commentaire.JOELN C. | Premières impressions
Le client n'a pas laissé de commentaire.ASAD A.
Everything was exelent, thanksMENDELEMANUEL O.
Excellent serviceAXEL G.
The app would not let me submit a photo of the odometer upon return.. I tried about six times and it would not accept my photo.Michael S.
Le client n'a pas laissé de commentaire.MATIASD Y.
Le client n'a pas laissé de commentaire.MICHAELSCOTT D.
Le client n'a pas laissé de commentaire.Charles B.
Nothing everything was great customer service was amazing given some raisiDAVID P.
Le client n'a pas laissé de commentaire.JOHNF D.
Le client n'a pas laissé de commentaire.Joseph G.
Le client n'a pas laissé de commentaire.SHUEL F.
drove past 2 other locations on the way thereBob B.
The staff did a fantastic job and assisted me with patience. Would recommend to a friend for sure.Daniel C.
The man who assisted me answered all my questions it was really a smooth process. If you do the pre check in online you don't even have to show your license. That's convenient.Mavis C.
Le client n'a pas laissé de commentaire.Leo L. | Expérience générale
The cost for such small and somewhat discomforting. a room was way above the average cost I transfered to a storage room almost twice as big for 75,00 $ a month less with a building nicer and cleaner and more hrs...Hannibal P. | Expérience générale
Le client n'a pas laissé de commentaire.Emilia J. | Expérience générale
Le client n'a pas laissé de commentaire.SHAGNIQUAH J. | Premières impressions
Le client n'a pas laissé de commentaire.Leonard V. | Premières impressions
The place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with themdanny l. | Expérience générale
Le client n'a pas laissé de commentaire.nicole h. | Expérience générale
Le client n'a pas laissé de commentaire.Mercedes t. | Expérience générale
Great service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Je la recommande fortement.Gary E. | Expérience générale
I had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be wellpaulette t. | Expérience générale
I wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.Nasima A. | Premières impressions
Le client n'a pas laissé de commentaire.FRANK P. | Premières impressions
The Hispanic gentlemen's at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you allJAZMIN M. | Premières impressions
Good customer service. Would recommend to others.susan m. | Premières impressions
The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.SILVANA I. | Premières impressions
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