Customer Reviews for U-Haul Moving & Storage of Bexley

Évaluation :

5

The gal who helped me was outstanding!

Évaluation :

5

My reservation was from 18:30 and the app was not giving me the code. I had to call in order to get it and it took me some time. The rest was excellent.

Évaluation :

2

Better customer service. Agent refused to mark damage on truck. Had to get manager to do it prior to leaving the uhaul property. When asked if he would talk to her, he didn't seem to care either. I'm never going back to uhaul Sara 6149166007

Évaluation :

5

The employees were very friendly and helpful. Especially Justin.

Évaluation :

4

The staff were so funny and friendly!

Évaluation :

5

Desk staff were very nice and helpful, made the whole process easy

Évaluation :

3

Gas barley moved a notch. Still charged us 42,3 for a tank of gas. Ridiculous!!!!

Évaluation :

5

The staff went above and beyond to help us! I will definately use this facility and their trucks again.

Évaluation :

3

The truck smelled disgusting. I could barely breathe through my noise without gagging, I spent a solid hour of our moving time just spraying it down with febreze and cleaning it. The check engine light was also on when we got it and it drove really poorly, despite constant experience with driving uhauls. When I tried to get a different truck, there were none available, which is understandable completely, but the man I spoke with was very rude about it and blew off my concerns for the smell. I seriously have never been so grossed out to put my things somewhere in my life.

Évaluation :

5

Everyone working when we checked in was very friendly and knowledgeable.

Évaluation :

5

The personnel here are exceptionally excellent in every way possible, .

Évaluation :

2

The staff lady /manager black lady with glassed. Discrimination very obvious..she was very abrasive and not people oriented. No customer service skills at all. Started calling my phone an hour before it was due back. I told her I was finishing up and it was taking a little lo get and I would probably run about 30 mins late. She called my phone and the alternate number every 15 mins there after to see our progress. I was 45 muns late and was charged a whole additional rental for going over 45 mins. I use uhaul at other area locations never had a problem like this and never been charged for going over. First and last time I have/will use this location.

Évaluation :

5

great service

Évaluation :

5

That staff is absolutely amazing and was so helpful moving in and out of the unit.

Évaluation :

1

I rented a 10x 10 and when I showed up they didn't have the unit size I needed. Thankfully a 5x10 was available and will work for my needs however this is a major inconvenience as I now have to go back and move all my stuff again when a larger unit is available. I am extremely unhappy about this and now considering just moving out my stuff completely, horrible first experience

Évaluation :

5

Staff was extremely quick and very friendly.

Évaluation :

5

Well done!

Évaluation :

5

N/a Always a friendly and helpful crew...

Évaluation :

5

Great service and friendly!!

Évaluation :

5

Everyone at the Alum Creek facility was sooo awesome!!!! Soooooo friendly, fun and professional! Merci.

Évaluation :

2

Staff is great but general manager has a horrible attitude. You can contact me for more info

Évaluation :

5

Very good service

Évaluation :

5

Lady was very helpful when checking out the truck.

Évaluation :

3

When I called Uhaul regarding these issues, an email was sent to the drop off location. She returned this email 3 days later. She told me she could not help me and what is done is done. I could call my location pickup to discuss a refund. This has been and expensive and frustration going interaction all the way around. I will be considering alternative options in the future when I have a need.

Évaluation :

3

I liked everything about renting a storage unit here except the fact that you don't pro rate your services for months that aren't fully used.

Évaluation :

1

Very rude customer service

Évaluation :

5

Very clean and great smelling vehicle! By far my best Uhaul experience in Columbus!

Évaluation :

5

Customer service was excellent fast the manager was very polite and understanding along with the crew thank you I will always return today U-Haul on Allen Creek

Évaluation :

5

This is one of the cleanest, most well kept facilities I've used! The price is amazing for the size of the unit I received! I am very happy that I chose this company. It's security is very legitimate also!!

Évaluation :

5

All the locations need to be just like the Bexley location

Évaluation :

5

Thank you for great customer service.

Évaluation :

1

First I rented the U Haul from a different location and was told right before pick up that that locations 10 ft truck broke down and that my reservation was moved to the Alum Creek location. I called before going just to be sure everything was good. The manager I spoke with was rude and not friendly in anyway. I arrive to pick it up and unfortunately had to deal with the same person that was rude on the phone. Adesha continued to be rude the entire time I was there. As if I was bothering her. I wasn't asking anything special or out of the way. I simply wanted a uhaul for the day. I kept it together and didn't give any reaction to her whatsoever. Maybe she was just having a bad day. Although I had a feeling this was just her attitude in general. She told me she needed the truck back by 7am the next morning, with a very rude tone and attitude. I said no problem. Unfortunately I had an issue that morning and was about 20 minutes late returning the truck. When I arrived I explained the issue and apologized 3 or 4 times for being late. She said it was no problem I returned it before the next customer showed to pick it up. All is well right? Come to find out the card used was charged 3 separate charges. One being the estimated cost, two being double that amount and three being the actual amount that should have been charged. Called the next day to ask why all of the charges but mainly #2. Of course she wasn't there so I had no answer. Although the lady I spoke with that day was pleasant and understood why I was calling. Call back and actually speak to the manager, Adesha, and was told that charge was due to the extention of the truck not being back at 7am. Two issues with this. 1 I was not told anything about this charge whatsoever and 2 here we are 4 days later and the other 2 charges have fallen off of the card yet the biggest charge and the one I was not aware of until looking at the days charges is still in a pending status. I understand pending means it has not actually been charged yet. I understand it should fall off of there. However that is a chunk of my money being held up that I can't use for 4 days now that I was never even told was being charged to begin with. I believe Adesha knew exactly what she was doing and choose not to tell me intentionally. Oh forgot to mention when I returned home that day I had a message from her at 6:50 am in that same rude tone that said "I asked you to have the truck back before we opened at 7am and hopefully it is on the lot or you will be charged". Unfortunately I did not have my phone with me at the time or I would have of course answered and also would have called to let them know I was running a little late. I take responsibility for being 20 minutes late. I can understand that maybe she may be upset about that. However regardless of any of that this woman was rude from the 1st second she answered the phone and continued to be so the entire time I had to deal with her. Horrible customer service. Then to top the experience off she put a hold on my card for double the amount that was due on top of the actual charge, that 4 days later has still not dropped off without even mentioning it to me at all. So would I recommend this place? Absolutely not! Or I'd recommend to call ahead and be sure it's Adeshas day off. As I stated the woman I spoke with the following day was very kind and understanding even stayed on the phone with me after closing time to try to help me out. Unfortunately I can't remember her name. But I do thank you again ma'am for your kindness and your concern. Sorry you have to deal with such management though. I feel for you and anyone else that has to deal with her daily. In the end due to Adeshas attitude issues and the lack of communication with customers about extra charges being made, I would not recommend this location at all. U Haul should really pay more attention to the people they have in management positions. I will probably avoid them all together in the future because of this lady.

Évaluation :

4

I'm waiting for an adjustment on the truck rental. It didn't come out to the estimate rate.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Drop off was especially quick and easy

Évaluation :

5

Katrina was very friendly and helpful!!!! Katrina showed us how to enter the storage unit building and walked us to the storage unit we rented. I would highly recommend this U-Haul stoage location!!!!

Évaluation :

5

Super clean, and very friendly and knowledgeable staff. Very patient with me explaining the ins and out.

Évaluation :

4

?

Évaluation :

2

Manager is very rude and not worth dealing with.

Évaluation :

5

Friendly and efficient service

Évaluation :

5

Thank you for everything we even have a U-Haul unit

Évaluation :

5

The gentleman were kind and helpful and professional

Évaluation :

5

keep up the good work, everyone has been kind and helpful especially when i was having issues using my phone to check in

Évaluation :

5

I don't understand the need to call someone else.. I feel like it's a waste of time ..my time

Évaluation :

5

Employees who helped me we’re really pleasant and efficient.

Évaluation :

4

I didn't use the uhaul truck, my product wasn't there so I brought it right back. I wish I could have gotten my money back. The world lies so much that the Honest people get punished as well.

Évaluation :

2

The guy who works there was very rude, unprofessional and overall not pleasant to do business with. This size of a company should do better than this immature service.

Évaluation :

5

More help. But staff did well with what they had!!

Évaluation :

4

The woman who handled my check out was very pleasant and easy to work with.

Évaluation :

2

Newton was very rude. I told him I was not comfortable backing trailer into spot, he said then maybe I shouldn't have a trailer. He then refused to check my equipment in for return. I had to go inside. I was able to get help from Katrina Bonner. Her customer service is excellent. She is the best associate I have come in contact at this location.

Évaluation :

2

Front door was locked when I arrived at 8 when they opened at 7, had to call. They apologized and said that they had thought it was unlocked.

Évaluation :

5

Nothing as long as my money is out back on my cards. Other than that, the workers were very nice, presentable, and intuitive.

Évaluation :

1

I returned the trailer at 5pm and this location waited an additional 1,5hrs to close the sale to make sure they got another days rental charge. Stay far away from this location. If you have to go here, double check your bill for any additional charges.

Évaluation :

5

The online check in needs improving. I tried to pay online and it timed out on the verification text on both attempts.

Évaluation :

5

Everything went smoothly picking up the truck. When returning the truck we arrived a couple of minutes after they closed and the employee still checked us in anyway instead of telling us to do self-check-in.

Évaluation :

5

Trina was the one who assisted me. She knew exactly what I needed for my trailer and helped me hook it up. She's probably the best associate I've ever worked with at U-Haul.

Évaluation :

3

More of a comment in U Hauls tech, the self check in and drop off is not very user friendly. The web portal could definitely use and update. As for the equipment, the truck I rented was not very clean. the previous user neglected to sweep it out as did the staff. I definitely returned it cleaner than when i picked it up.

Évaluation :

3

When I tried to drop off the vehicle, the online website wouldn't allow it. The store opened at 9 am but I needed to drop off by 7 am to prevent extra charges. The website is too complicated and I had to sign onto another web browser to get the system to accept my drop-off. Kept saying I can have them enter it during business hours for an extra $20 fee. Ridiculous amount. The web drop-off rental can be more user-friendly, or the manager at the front desk should have explained to me the process to ensure it would work when I told her I was dropping the truck off before business hours. 7 am, she didn't explain the website, she sent me a text after I left the store, and I had to navigate it when I dropped off with no availabe contact person to help assist me Sunday morning.

Évaluation :

5

Everyone there is so nice and helpful. Especially Katrina (I think that's her name) she went above and beyond and made me laugh during a stressful time. Thanks so much!

Évaluation :

5

Staff very heloful… equipment clean👍

Évaluation :

5

The service was amazing from start to finish, no need to do anything to improve this location I highly recommend this location Amber & Katrina represented your company WELL !!!

Évaluation :

5

Everything was great.

Évaluation :

5

I was well pleased with the stuff & storage

Évaluation :

5

I cant think of anything, it was fast, easy, friendly. Great job!

Évaluation :

5

Mrs. Barcus- General Manager was "extremely" helpful, very knowledgeable about the facility, provided fast service, and helped me find the space I was looking for. She took the time to help me with the whole process, explained / showed me how to access the facility, and made it easier for me to located the unit. The staff are SUPER friendly. I would highly recommend others to use this facility!!! 

Évaluation :

5

Staff is amazing. I had an issue with the app on both the checking in and checking out

Évaluation :

5

Nothing, great staff.... I buy all my moving/packing supplies there too.

Évaluation :

5

The facility is clean and well lit as well as easy to get in and out of.

Évaluation :

5

Very professional at the desk , I didn't get the ladies name who was absolutely wonderful but I did get Justin name and they were working together and do a great job thank you

Évaluation :

4

I am upset that my order was not together and it was not even recommended to go to a different location. The store owner/employees knew that I was going to have to make two different payments and get charged twice versus making it convenient and putting it together. I had to pay twice- once for my truck and one from my auto transport when I originally called I was quoted at one price of about $1300 but overall I paid almost $1500 for my U-Haul. The staff was nice and friendly however I am very disappointed in the fact that I had to pay twice on such a large expense I paid over $150 in taxes alone versus had my order been put together I would've had a lesser charge. I hope that the next time someone comes to this U-Haul location they don't make them pay twice for a services that they know they could've grouped together. The truck was very loud as well. This was the worst UHaul experience I've ever had. I do not recommend.

Évaluation :

5

I like your Uhaul storage facilities, it's cleared and cleaned with electricity. I move-in on Friday, March 4, 2022, my move-in experience was very fantastic. I observed the facility unique, and accommodating. James

Évaluation :

5

Justin was AMAZE BALLS! Such a smooth transaction! Will definitely be my number one go to no matter where I'm at! Thanks love!

Évaluation :

5

Very nice experience.

Évaluation :

5

The ladies were professional, knowledgeable and friendly. I couldn't ask for better service.

Évaluation :

5

Staff was surprisingly courteous, helpful and friendly.

Évaluation :

4

The crew on 1100 Alum Creek Dr. was really helpful and professional I'm at peace and don't have to worry about my belongings on Alum Creek due to the staff there being helpful to me Thank you

Évaluation :

3

You can never get anyone in the office on the phone.

Évaluation :

2

About 10 am After getting to my already ready to move in storage. I noticed that the gate which should have been open to me was not. No one was answering the "24hr security line'! Once was able to talk to someone I waited on hold for 50 mins to talk to a store that wasn't even open yet. Even though the phone rep told me the office hours and said they should be in there. 12pm is when the office opened. I had to lug an entire '15 truck through a door entrance. Totally unacceptable

Évaluation :

5

Great unit and the manager was super friendly and helpful.

Évaluation :

4

The price structure of access hours were a bit of an unpleasant surprise at the time of confirmation, but everything else went very smooth. Merci.

Évaluation :

1

I was quoted at $100 per month and it was over that. Also there is no pro-ration. I didn't need an entire month of the storage unit but was required to pay for it regardless. Does not seem like a policy that's in place with the customer in mind.

Évaluation :

5

This place was very clean, well organized, and the staff were very helpful.

Évaluation :

5

Thank you for the great service will rent again

Évaluation :

4

Excellent service à la clientèle

Évaluation :

5

Safe and good place to move in and out stuff

Évaluation :

5

excellent experience and would definitely recommend this facility to friends and family

Évaluation :

5

Very good service. Clean unit. Very professional experience.

Évaluation :

1

The place is infested with roaches

Évaluation :

5

With the security system provided, I expected 24 hour access.

Évaluation :

4

for now I will give Above Average because I still have my stuff in storage we will see after I pick up thanks

Évaluation :

3

Wasn't told ahead of time about pipes and HVAC running through the unit which made the unit be smaller than a 10x20. Had to get another unit.

Évaluation :

5

staff was very accommodating

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

I was very upset with the customer service I received for my U-Haul storage unit move. On Saturday the 18th, I drove to the U-Haul storage center of Northland, where I had reserved a storage unit back in mid to late July. I get to the counter and find out from the extremely unhelpful and apathetic customer service agent that the unit wasn't available and that the website was inaccurate in its inventory of available units. He shrugged and said that this happens all the time - people making reservations online for units that they don't have! How is this acceptable? Why even bother making a reservation in the first place? I had five carloads full of my stuff in the parking lot and four friends waiting on me when I discovered that I didn't have the unit available to me. I made the customer service agent make phone calls to nearby U-Haul storage unit centers to find another available unit with my specifications. The process took almost an hour. When I was able to secure a unit at the Bexley location, I had to make an entirely new reservation. By the time the agent hung up and I left, he just watched me leave and didn't even apologize. He did not care at all about my inconvenience or assisting me one bit. My friends and I drove to the storage center in Bexley, where the customer service agent there was much more helpful and gave me a storage unit that was close to the main door, so I appreciated that. However, I was angered to find out that I would have to pay for my unit that day, because when I booked a reservation for a moving truck online, the website offered a promotion for a month's worth of free storage if I made a reservation for a unit - which was the only reason I booked a unit at U-Haul in the first place. If I had known then that my promotion wasn't going to be honored, I would have shopped elsewhere for a unit. I was finally able to get my things into the unit safely after paying for it, but I need to say how angry and disappointed I was that my advanced unit reservation or my promotion wasn't honored and I had to go through all the trouble of making a new reservation and waste hours of my time and the time of my moving helpers. I am going to keep my items in the unit for as long as I need to, and then I will no longer use U-Haul for my storage needs in the future.

Évaluation :

5

So far great from start to finish everyone was very nice and helpful

Évaluation :

1

My reasoning for my rating is because my furniture had mold and smelt like mold. Then moving into my new home I came across roaches!! Like what is going on, I didn't have this problem when I moved my things into this storage and I shouldn't be dealing with this in my new home. I'm sorry but I will never use this place again.

Évaluation :

5

My belonging were safe and secure in a very clean facility. I would not hesitate to use U- Haul again.

Évaluation :

5

Being in an emergency living situation with my family and just recently lost my job two days ago, I had to act fast and after calling multiple locations, then driving to a few others, I got frustrated and took a desperate chance with U-Haul that made a difference in what I needed in storage size! While everyone else was out, they had what I needed to feel relieved and worry free and just want to say "Thank You", for helping me through this.

Évaluation :

5

Excellent work staff helped us a lot. Unfortunately, your guidelines for the cell phone mandated, was unhelpful for us as we do not own one. Some other alternative for people who don't own cell phones needs to get established within the procedures for renting storage units and vehicles. Thanks, Philip

Évaluation :

4

Good and clean but a little expensive

Évaluation :

2

Got stuck in elevator and on 3rd floor several times while moving in. Upon moving out finding items that are damaged from leak in ceiling. You cannot get ahold of office staff to save your life. When you do finally The office staff has a tendency of being very rude. I would not recommend using this location.

Évaluation :

1

I was promised a free unit when I booked the truck, and instead when I arrived, I was told that the manager had made the decision to change the policy. As a result, I was told I had to pay for the unit, which is a charge I hadn't budgeted for. I was especially disappointed because I had booked the truck and expected that deal before the manager had decided to discontinue that deal, which should, in my mind, make me more than eligible for the deal. Overall, I was very disappointed with my experience at this location, and I won't be using it in the future. Hopefully another storage provider can save me some money or honor the commitments they make to their customers.

Évaluation :

4

Very nice facility. Only problem was until had pipes and duct work so didn't get full size unit as advertised. First unit had tight turn and also not quite full size. Switched and second was was worse the pipes/duct, but settled due to convenience to door and straight entrance.

Évaluation :

2

This is the worst facility I have ever used! There is no 24 hour access unless you pay extra. I was supposed to get a free lock, which I did not get. When they close the office at 7pm, they also lock the double doors. So if you need to move after that you have to take all your furniture through a door barely big enough for one person. There are not enough carts, and only one elevator and you cannot use the stairs! It took hours to move in because there were multiple families there all trying to use one door and one elevator. And if you are not done by 10pm, you can't get in. And if too many people overload the elevator, it stops working. The staff is racist and rude. This facility is way to expensive for the amount of inconvenience involved. I will never rent from them again!

Évaluation :