Customer Reviews for U-Haul Moving & Storage of Bexley

Évaluation :

4

The Alarm would go off for no reason and bust my eardrums. Not good. You guys charge for not having a secured lock, even though U-Haul is covered legally through the lease agreement for stolen property. That's over extending your hand and taking money away from people and it's wrong and you need to stop. I think notifications are fine but don't violate renters rights to leave it unlocked. The White guy at the Bexely location in Columbus, Ohio is a phenomenal employee and I'd love to see him get a raise. He was polite, explained things thoroughly and even helped me when he could have otherwise penalized me. He was a charm and the best part of my experience with U-Haul. Reward him please

Évaluation :

5

The location was efficient, friendly and helpful unlike the Main Street & Barnett location. I would highlly recommend this location

Évaluation :

4

Great service

Évaluation :

5

Clearer signage as to where the entrances to the storage facility are all I can think of. Otherwise, a clean, well kept location!

Évaluation :

4

The employee was great but the automated process sort of got in the way of us all doing what we need to do. My initial reservation was cancelled without notification or explanation. The text I got from uHaul were deleted from my inbox without my permission, and no explanatiin given for that either. Also, I was given a wrong unit. Good thing I didn't move all my stuff in before I noticed, because I have a lot and that could have taken awhile. I had to present ID in person since the access codes i was given didnt work so, I had to go all the way back home to retrieve that, and then return and display.

Évaluation :

5

Thank you Mrs. Peterson!

Évaluation :

1

Unprofessional staff mocked me for having difficulty with a sticking door that was clearly malfunctioning. I got my money back before ever moving anything in. Will never use Uhaul again.

Évaluation :

1

The gas gauge/needle was fluctuating. I pointed this out to the manager of the store before leaving the premises with the truck. The manager failed to document the issue at that time. The manager also failed to resolve this issue in a fair manner even after I sent photos to U-Haul showing evidence of the problematic gas gauge.

Évaluation :

4

I had a hellish experience with Uhaul that didn't necessarily have to do with the location. My problem was with the fact that I was notified less than 24 hours before my pickup that I would no longer be picking up my truck at the Uhaul location near my house but instead I needed to go across the city of Chicago to get my vehicle mere hours before my movers were slated to show up. It was a huge inconvenience that added unwanted stress to my move. A few days prior, I went into the location near me (4055 N Broadway) and they assured me that the truck would be ready for me. Not only was I informed that the location was moved less than 24 hours prior, but none of the materials (dolly, moving pads) I ordered were in the truck. So, I had to go and pick up the truck and then go to the original location that the truck was supposed to be and try to convince them to give me the dolly and pads. It was a real stressful mess and Uhaul customer service was not helpful. Given the hoops I had to jump through the day before and the day of my move, I would never recommend anyone ever using Uhaul. In fact, I will proactively tell people who are about to move to never use Uhaul.

Évaluation :

5

Bien

Évaluation :

5

Easy to get to off of the highway, friendly staff, very efficient, well stocked, half of the price of Home Depot, convenient hours. Could not be a better experience!

Évaluation :

5

Nothing at all you all were perfect

Évaluation :

5

Continue the good services rendered to Customers 👍👍

Évaluation :

5

Engine light was on the whole time. Acceleration was punchy. It felt like it needed to be serviced.

Évaluation :

4

Thank you for that you do!

Évaluation :

5

Friendly , and courteous.

Évaluation :

5

Check the trailer out. As I finished checking in another person attempted to park their trailer next to mine and hit mine. Their spotter was busy talking on the phone not helping the driver park, I had to yell over to them they were backing into a parked trailer. I left as they drove around the building again...

Évaluation :

4

The staff was super helpful when I needed to change trucks ( needed a bigger size) they accommodated super easily and they were very helpful.

Évaluation :

5

S.O.

Évaluation :

3

Disappointed that several workers would lock large loading and unloading doors before the posted time. This happened to me on at least 2 occasions. Also, there's no refund for moving out before billing for next month. But obviously the storage can be rented out. Seems like your getting paid twice that way. And screwing the move out early customer by not offering a partial month refund!

Évaluation :

5

The service representative at this location is very good at her job.

Évaluation :

5

The associate that help with absolutely wonderful, very informative.. truly appreciate the wonderful service

Évaluation :

5

They are the best I haul moving and storage I've ever been to ! The staff was excellent with great customer service . I give them a 10 !!!!

Évaluation :

5

Good friendly people.

Évaluation :

4

I didn’t like that my storage unit has a pole in there which takes away from my space.

Évaluation :

5

A+ Service Competitive rates

Évaluation :

3

There was a padlock on the gate. We were not given a key. We were an hour away and had to find someone to cut it off. The side mirrors moved around while driving. There was trash in the door pocket.

Évaluation :

4

I think a prorated amount should be something this company and customers could truly use

Évaluation :

3

When I dropped the truck off took the man forever. To come to check me in. Could not and would not give me a final total. Truck chk engine light came on.

Évaluation :

5

Easy

Évaluation :

2

Unprofessional Staff /Representatives. At rental pick up,.. the representative was more concerned with showing off her birthday manicure to her peers instead of attending to the customer in front of her. At rental drop off, I sat outside, in excess of 10 minutes in the rental, under the green tarp,.waiting for someone to come out and check the rental in (as instructed) and no one came out. I went inside and a young man was head down texting,.. & didn't even know I had came inside. I explained that I had been waiting 10 mins for someone to come out and check my rental back in,..and he directed me to leave the keys in the Dropbox (even though they weren't scheduled to close for another 4 hours) and that I would get my receipt in about 24 hours - Really?? He then put his head back down,.. and proceeded to text on his phone...

Évaluation :

5

staff very helpful!! good service!!

Évaluation :

5

Definitely will use in future and highly recommend to others!

Évaluation :

5

I have always had a great experience with the workers here. We use a van/truck monthly and they have always met our needs. Keep up the good work.

Évaluation :

4

The online phone pickup didn't work I couldn't get a single in the parking lot to start the pickup.

Évaluation :

3

They were busy. The guy behind the counter taking way to much about personal which made things slow. The guy checking in truck was nice and polite.

Évaluation :

5

All of the staff was very nice and informative. I believe her name was Jay that checked me out and she was lovely, and unbelievably nice. Whoever is her supervisor, give her a bump in raise!

Évaluation :

5

We rented storage space at this facility for the summer (which was great) and a truck for moving from the storage space into an apartment. The people working at this location were very friendly and helpful, and the storage facility and truck were very clean. We also hired moving help on the UHaul website, and that worked out great too!

Évaluation :

5

Location! Location! Location!

Évaluation :

5

The staff was very friendly. It made a move that is usually a pain very smooth!

Évaluation :

5

We will choose this U-Haul storage facility over others because of the friendly management team and the clean, well lit facility. Thank you again for keeping our belongings safe until we needed them again for the school year.

Évaluation :

5

The lady behind the counter was very kind and courteous she knew what she was doing

Évaluation :

5

I really appreciated the staff and especially the manager (Adessa, I believe). They were very helpful and made my moving experience easy and carefree.

Évaluation :

5

Quick service when checking in. No delay and out the door in under 5 min. Staff checking me in was polite and accommodating.

Évaluation :

5

Keep rockin!

Évaluation :

5

First time 24/7 user and was not aware of limited time frame to pick up.. ended up cancelling 10 ft are rescheduling for AM and ended up having rent a cargo van

Évaluation :

4

Nice associates at the uhaul location

Évaluation :

5

The sales lady was also very nice and pretty informative about everything I needed to know

Évaluation :

4

Explain why extra charges were added after return. I was charged $6 more and I have no idea why.

Évaluation :

5

“J” the after hours worker was so helpful and polite.

Évaluation :

3

Improve mobile app and self checkout/check in experience. It did not work at all

Évaluation :

4

I wish the automatic door wasn’t broken but other than that this is a great store

Évaluation :

1

I’m not happy with manager she is bad attitude and she decided to take out credit earlier I don’t like I decided to move out period

Évaluation :

4

I have no complaints, the facility & staff were fantastic. My only suggestion is, the longer your property is in storage after the first year your cost should go up half the normal increase. It should do that as long as it is in storage. That would not only increase customer volume but clients would feel more comfortable about leaving it in there longer.

Évaluation :

2

The truck seats were so saturated with sweat I had to change my clothes after driving it.

Évaluation :

1

Please check trucks because the truck I was rented had a cut gas hose. Was stranded 4 hours before anyone came and when he did come ,left and said he was going to get a part and never came back. Very unsatisfied.

Évaluation :

3

I pulled up to the drop off as instructed by the signs, but no one came out. I had to go into the building and locate a person to assist with the drop off. Two workers were available, and I was the only customer at the time.

Évaluation :

5

The customer service from both ladies was awesome. However, the truck was horrible. The left brake light was out. The truck vibrated so much it caused the passenger mirror to vibrate making it hard to see clearly. It drove horribly and dangerously. I didn't get what I paid for and that's not fair. That truck is dangerous and shouldn't be driven.

Évaluation :

1

The staff were acting completely immature. I work with uhauls all over and this was by far the worse place I have worked with.

Évaluation :

5

The people at this location were extremely helpful. I was originally supposed to be dropping my one-way rental off at another Columbus location where I was renting storage. Unfortunately, when I arrived (after a 3,5 hour drive), I found out that my storage (which had been reserved for several weeks) was not available. After about an hour of searching, we found storage at the Bexley location. The people there were very friendly and helpful.

Évaluation :

1

The front desk person had absolutely no personality. She was in the restroom when I arrived with the door open doing her hair. So I had to wait about 20 minutes before she came out. She never acknowledged me or say

Évaluation :

1

The general manager is very rude and harassed me about extending my rental

Évaluation :

5

Home girl was absolutely AMAZING!! She was very accommodating and hilarious! She made my checkout fun, but was professional and quick. She explained everything thoroughly and got us out of there so we could clear out my storage unit quickly. I would recommend Uhaul on Alum Creek to everyone!

Évaluation :

5

Stop overbooking people this was my second location visiting that day , after making a reservation a week before the date I used Uhaul. Please do better this is not the first time .

Évaluation :

5

The U-Haul website was broken. It was so fucking stressful for your shit to be broken on such a busy day for me. You advertise self check in as this amazing service, but it has to work to actually make anyone happy. Your kind employees saved the day, but I doubt you do a good job supporting them.

Évaluation :

3

Witnessed unprofessional handling of a separate, irate customer at your Alum Creek service desk on afternoon of June 2nd, 2023. We proceeded with completing my reservation, but I was uneasy about the incident since occurrence. Decent operation and great location, actually! Just hope what I saw is not a common scene there; kind of why I found it worthy of addressing here.

Évaluation :

2

Customer service was terrible. The attendant had a bad attitude.

Évaluation :

5

No this was easy. I'm sorry I didn't fill out the vehicle return info, but my phone went dead and I didn't have a charger handy. Everyone there was very friendly and helpful.

Évaluation :

5

Inform me how the check process works

Évaluation :

5

The lovely lady that helped us get everything setup was such a joy to work with. Super fun and informative. She made our day.

Évaluation :

5

Kaitirne cerise she is the best. great service.

Évaluation :

5

good service

Évaluation :

2

When I signed up, I made a reservation for a 10x10 unit and had a confirmation email and everything. When I arrived a week later to move my stuff in, they told me they didn't have any large units and never actually reserved one for me. I had to figure out where to put half my stuff that day as they could only offer me a 5x6. I asked if they could notify me when a larger unit became available and they said they would- they never did. I checked in with them the next 3 times I went, asking to be notified and they never did reach out so I was with a 5x6 the whole time I was there. The elevators have also been out of order multiple times I needed to get stuff from my unit, which is so incredibly frustrating. The lack of follow through from employees is what annoyed me the most.

Évaluation :

2

I have to question the customer service training of the Manager, Adeshia Petersen. Upon removal of the items from my unit, the movers inadvertently took away one of the moving carts in their truck. The Manager called me and basically said that they had stolen the cart. I don't know who she usually deals with, but the assumption of theft from the get go is not "a best practice" from a customer serice perspective and is not acceptable in my books. I contacted the movers - who had already realized their oversight - and they returned the cart. When I called to update the situation to the Manager, she wouldn't take my call and instead communicated with me through one of her staffers. Not very professional in my opinion. She would not apologize for the accusation of theft and then a few days later, a charge for $75 was applied to my CC on file. This is NOT OK! I spoke to staff in person when I cleared the unit and they would not remove the charge and told me to "call Corporate". I have been a UHaul customer for close to 10 years in multiple locations - including Canada and have never had the rude and offensive treatment I experienced with Ms. Petersen. I would be glad to speak with someone about this should you need any more information. At this point, I cannot recommend this particular location to others and that is unfortunate.

Évaluation :

5

Katherine B. was particularly helpful, informative, and reassuring in the intake process. She deserves a raise for the effort she puts in.

Évaluation :

4

I think you need to forget about the alarm system as it is. It's constantly going off because no one can figure out checking in and out. I feel like I suffered hearing loss over the 4 years there.

Évaluation :

5

The ladies working were helpful, kind and had a great sense of humor!

Évaluation :

5

The service was good U-Haul employees was good to me and they looked out clean place to put your furniture in

Évaluation :

4

Jay (the associate who wears a hat) and Justin were immensely helpful. I was moving out of my unit and they made the process stress-free. They were kind and knowledgeable. They answered all my questions.

Évaluation :

5

The U-Haul storage at Alum Creek was great. It was very clean and well maintained. The staff was always friendly and very helpful. I recommend this location to all that ask. Thank you for the excellent service that you provide. Maria and Bob B

Évaluation :

5

A dumpster and a trash can at the entry would be nice for any items when moving in or when needed.

Évaluation :

5

Great service indeed

Évaluation :

5

Katrina helped me move out of my units and she was so helpful and kind. I had a great experience overall, but working with her made it even better.

Évaluation :

5

This was my second time since 2020 that I stored my things at this facility this time wasn’t as long but still a good experience overall!!!

Évaluation :

4

Dont remember her name, but the associate with the box braids ( she did herself) was really helpful! We had all our questions answered. Merci

Évaluation :

3

The doors to enter the building slide apart. There is a garage door where you can back in the building if you need due to weather. However with all this space you still have to go through a normal size Door entrance to get to unit. I think that's such a design flaw. Loaded carts outside and got to door and had to unload to get through door then load again.

Évaluation :

5

I has used this Uhaul location for 5 years and have receded nothing but excellent service they have become family and Management (Alesha Peterson-Barcus)is the greatest Justin and Trina) have be most helpful with anything I need

Évaluation :

5

The staff was very nice and helpful.

Évaluation :

5

The service was friendly and very helpful.

Évaluation :

5

Staff was phenomenal.

Évaluation :

3

My unit door never got fixed. You could only use the main door (standard size) after hours.

Évaluation :

5

Good service

Évaluation :

5

Thanks 😊

Évaluation :

5

The manager Adesha gave exceptional service, very professional, the location is very convenient, the inside was always clean, and i had easy access getting my items in and out of storage.

Évaluation :

5

I was very pleased with my experience with this storage facility. It was clean and I was very impressed with the security. I was comfortable any and every time I was there. I have recommended it and will continue to do so. Merci.

Évaluation :

5

I think the facility is top notch. I would not do anything but climate controlled. The indoor facility also cuts down on dust which is a plus. The led lighting is excellent. It was super convenient. I moved into a smaller unit in the same facility.

Évaluation :

3

The female staff was very rude to the moving company that moved my things into the storage. They also made the doors stay closed which slowed the movers down alot.

Évaluation :

4

very clean ,furniture did not smell, very well kept

Évaluation :

5

Always very good service

Évaluation :

5

The woman who helped me was super nice and friendly.

Évaluation :

5

The cost for a unit is expensive.

Évaluation :

4

We tried to get in after hours one time and the doors would not open. An alarm was sounding. Called manager 3 times and no response back. We finally got in a door on the opposite side of where are things were. Made it more difficult to get our stuff out.

Évaluation :

3

Katrina was excellent - super nice and helpful. However, when I reserved online it accepted my truck rental for the 1st month free and then when i went in i was told it didn't count and had to pay.

Évaluation :

5

The gal who helped me was outstanding!