Explaining the return policy at time of purchase or in a text message.
DARRYL SCustomer Reviews for U-Haul Moving & Storage of Bexley
Testimonials From Recent Customers
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I had been renting at this storage facility for seven years, the first five was great but everything went down hill in the last two. Complete and utter lack of climate control and a leak in the pipeline caused furniture to mold and ruin.
Andrew P | Expérience généraleThe people in the office didn't seem to know how to check me in. Also, once I got myself checked in online they neglected to mention that I had to add my code to "check-in" before I could open the doors. I waited back in the office for 15 minutes before they provided a swipe card, but still didn't mention I need to "check-in" before it would open doors. Another customer told me.
Chad W | Déménagement en ligneBad experience ever
KLIFF GFirst off, the truck we got wouldn't open from driver's side, seat belt was broken where you can see the wire inside which was safely issue. The staff was good but no enthusiasm at all. No greetings when I get there, no options where given when selecting an equipment. I talked to the supervisor I was told he will give me more mileage but it was not on system, luckily I was not over the initial mileage limit.
TEK PKnowing that my belongings were safe and secure meant the world to me. Text and email communications were so helpful when I didn't properly secure my unit. Wonderful staff. Only drawback was trying to rent truck at my unit location. I couldn't get a reservation there but did at different U-Haul.
Anita S | Expérience généraleThe customer service was below standard the lady working the desk was slow her communication skill needs a lot of work and her attitude was horrible
JEROME DLove them thanks
Blair R | Expérience généraleKeep your promise of reservations . Stop with the shell game of doing what's best for store and do what is promised to the customer. Reserved 15' truck in Columbus at E. 5th Ave site a 10 days in advance, 2 days before the pick up I received notification that my reservation was switched to 1100 Alum Creek due to the availability of the 15' truck. when I arrived to pickup they let me know that they had no 15' trucks and that my reservation was for a 26'. I showed owner / manager Justin, the email reservation confirmation for a 15' that Uhaul sent me in an text.Justin then explained that the 10' I had been promised by his employee was not available as 1 way and I could get a 20' from location 8,3 miles away. I asked if I could just have the 10' truck, he stated it was for another customer and it was not 1 way. I asked if he could arrange for another truck for the the other customer and he said " What you think that person doesn't deserve a truck?" Ridiculous claim that he used. He realized I had reserved the truck 10 days prior and that the gentleman he was talking about did his the day before, so he gave me the 10' truck, but not before a 20 min check in process because the system supposedly crashed. Finally he directed me to find truck in back of building and it was not there but right up front. I believe he knew where it was.
Nicholas FThe trailer was broken, I had to pull off the highway and tie a rope to it. Dangerous situation.
NICHOLAS KThank you Ms. Peterson
BABAK DI love working with the manager of the store. She is and always will be a good person. She has very good people skills and I feel that she works well with others. I really appreciate the manager of the store when I've been in a bind. She really works with me. Thank you so much for your support
Victoria J | Expérience généraleWas very stressed out from the move and everything that was going on the staff was very nice with her words and help me and even help me understand that I needed more space and help me get that space for a reasonable price just all-around good experience while going to something so traumatic
Blair R | Premières impressionsI was told to drop the trailer & leave. That person didn't check the trailer in. Received a call that the trailer was overdue. Called the location, gave them details, they found the trailer and checked me in. Not a terrible experience.
CHAD HAccept cash since you don’t accept prepaid cards
JEFFREY LWas just basic no above and beyond Parsons ave one is better
CORY BNo one discussed drop off location with me either. We had already rented a storage unit and were hoping to drop off the truck at the same location. I was informed by an email on the way there that I was assigned a different drop off location miles away. I called to change drop off locations and neither the UHaul agent nor the truck share agent could help me. They said I need to talk to scheduling, and that scheduling is closed. The truck share agent was rude. He said I needed to drop it off at the assigned location or call in the morning to change locations. We had a long day of moving and I just wanted to be done and drop off the truck, I absolutely did not want to stretch it into the next day, when I had other plans. How it is possible that renting a truck from you guys can be so difficult? Why did no one call me to discuss times and locations? How can communication be so poor? How can your app and staff be so unhelpful?
Jonathon MNever any issues. Even when I was late late, they worked with me and kept my unit going without issue. Wonderful in every way. Thank you for the years of business!
keith s | Expérience généraleIt would have nice to get a dry uhual, it was wet inside the truck. I had to clean it and put something on the floor so my furniture wasn't ruined
NASIM MMerci
DENNIS CEverything was just fine. Justin was very professional and friendly
JEFFREY HRented vehicle online, was ready when I got there, excellent in achieving my task & easy return.
James BThe staff here is great. The facilities are great. Some things to consider though: 1. add light to larger (10x10 and bigger) units; 2. allow use of staircase; 3. a few more carts would go a long way since some people grab all of them; 4. rearrange bollards because if you stay between the lines on the center load spot that bollard is right in the way and prevents use of ramp on uhaul trucks.
Anton S | Expérience généraleThe girl who checked us in was hopelessly rude, unwelcoming and just downright UNPLEASANT. I'll NEVER go back to that location. She might want to consider getting out of the "Customer service field. (I wonder if she even know how to smile. ;(
TERI OVery professional staff and secure facilities.
skylar K | Premières impressionsI feel when January 31 came. I let them know that I was only needed it till February 4 they still made me pay almost $200 till the fourth and then y'all stalked my phone the whole end of the month of February 1928 days when I should've be out until March 2 so no never agan
SHEENA L | Expérience généraleFriendly, knowledgeable staff. Ample parking in the lot. I was out the door quickly, and the return process took less than 2 minutes. Pricing was transparent.
Martin ZEverything was fine. Thank you
JEFFREY HThis was my first experience with U Haul and unfortunately, it will be my last. The person who helped me make the reservation, named Jonny, was incredibly helpful and positive. I felt really good about renting the truck for my nephew and niece from U-Haul. At the end of the rental, when I found there were additional charges, my nephew inquired and told me the manager he spoke with got upset with him. Since I was paying for the rental, I wanted further clarity on the charges, and I went to the rental location near Bexley to speak in person. There was a very professional woman working there, and she remained calm and helped work through my questions with me. There was also a manager there named Justin(he made sure I knew his name) who kept interrupting my conversation with her , and was trying his best to escalate a situation that his competent employee had under control. Maybe that location has had issues and you need your managers to be unpleasant to protect employees from customers. Or perhaps corporate does not value relationships and service. Either way, I was told by my neighbors that Home Depot is very customer focused, so I will try them next. Thank you for allowing me to share my viewpoint.
MATTHEW PGet better staff
ERIC SPick up service was good and helpful. Drop off during business hours was as if it was self serve even though I was using the app to finish my return. I when inside and the check out desk is blocked by display boxes and unless someone is taking you can't find the counter.
Charles MThis location should be more prepared when someone has a rental time coming up. Since this location was not prepared I got charged for things I've never gotten charged for such as gas. When checking in the switched me trucks after I already did the online check in. They gave me a truck with no gas in it what so ever & then are now trying to charge me for 8 gallons of gas. I have rented u hauls for years and never had an issue. I'm not sure who management is at this location but they need to be more aware.
Mckayla ACustomer service was great
JEROME MThe customer service could not have been better for us on 1/29/25. Both of the ladies on duty were fabulous, especially J. She went out of her way to help us through the process.
Jay C | Déménagement en ligneProfessional atmosphere and nice, clean, facilities.
SERBENNIA C | Expérience généraleExterior lighting wasn't working
A RNo concerns at all. All quest answered and assistance given in a timely and professional manner manner!
Sharon W | Premières impressionsI love how clean the whole place was and the only thing I can say is that you guys might wanna check your door periodically because sometimes it does not like but that's rare that it does happen but thank you guys. I appreciate everything that you guys have done for us as a family And will be back if we ever need you guys again thank you.
Miryah W | Expérience généraleGood service
GENSON PVery pleased with the customer service and vehicle
BART SI filled out info for mobile pickup. After I completed everything the app told me all I need do is get the key.. Two workers inside when I arrived at assigned time. They acted like they weren't expecting me. I showed them my phone info shevhad to dig for my key and be told what equipment I rented . They evidently failed to put in truck. I waited briefly but still had to wait for them to get from the back. I've rented from here several times.and not once have I received a warm greeting but instead have to look around to behind plexiglass wall on top of counter to see which window might be open. I had a terrible experience with my 1st truck rental a month ago. Someone needs to call for details. My hand is hurting from typing more. Customer service is 1 star
Kenneth PWhen my husband picked up the truck it hardly had no gas. But was told we need to fill it up. My husband gave it back the same way it was given. So they charged us. When he spoke to someone at this location, he was told he would get a refund. However, he didn't. They charged us more and took our deposit. This was the first time this Uhaul did this too us. We are very disappointed.
JAMES CThe manager was very professional in satisfying my needs Great customer service
JERMAINE FThe vehicle condition is not that good but manageable.
Theja kThe truck contained candy and food wrappers in the cargo area. No window washer fluid was in the reservoir making it difficult to see while driving. The truck shook and rattled going down the road not even at the legal speed limit. I wish I had noise canceling head set on during the drive!!
JAMES TNo changes/
FRANKIE QWell let's just say some of the rules needs to change. If I'm cleaning out my storage I should be able to use your dumpster. Now I can't get my deposit back bs
cameron s | Expérience généraleI had a very good experience with the staff at the Alum Creek U-Haul location. They were knowledgeable, friendly and helpful. The only drawback was the storage facility elevator broke down and made it difficult to get my items into 2nd floor unit. The staff quickly came over to give us access to the stairs. Thank you and I would definitely recommend this location to others.
ANITA SThe lady at the desk was very rude and unwelcoming
RYAN CThe prices are a little high
CEDRIC C | Expérience généraleAll the staff at this location was a pleasure to work with. Very nice - helpful and professional. It's a was a pleasant experience.
MICHAEL SThe staff at this location are phenomenal! Everyone helped us so much and made sure we had a good first experience with renting a storage unit. Merci.
Mary H | Expérience généraleStaff rude. Doors always open. There was a heavy set guys working the desk always rude.
TYSHONNE D | Expérience généraleThanks
CHRYSTAL BMy reservation was not ready although I arranged it days ahead. Trash service
MICHAEL MThere was a pregnant girl (6 months), apologies I have forgotten her name, who was great with her service, including hooking up the tow trailer to the truck, while 2 of the men working just stood and watched her. I made a comment about them standing there, the response "she got it" The manager walked out to go home for the day and didn't say anything to the men either.
STEVEN TI checked out of my unit months ago and they still sending me letters telling me I haven't checked out I've been in that office twice I've even called four times I even have an email where I told him that I checked out and they still continue to send me letters telling me they're going to auction something off that's not even in there
Towan P | Expérience généraleNo issues with the equipment itself. Concerns with the costumer service / lack of knowledge from employees. I was told by an employee that I could change the drop off time from 11:30 to 2:30 and this was confirmed the day that I picked the uhaul up. Yet, this was not reflected on my account nor was it allowed, apparently. So I was lied to and thought it was okay to return the uhaul at 2:30. I returned it at EXACTLY 2:30 in perfect shape and even used less miles than originally planned. But yet uhaul is making me pay additional charges due to "returning the uhaul late" (I turned it in the time I changed it too, which I was told I could) and a "late payment charge". I was never contacted via phone to tell me there was additional charges and only knew about them when uhaul tried to take money from my account without permission. I explained all of this to them and they are still charging me for a mistake that their employee made by telling me I could change the drop off time. Absolutely terrible costumer service and charging their customers unnecessary fees.
JESSIE WI don’t have any comments
ALI AThe staff there is always very helpful.
GENEVA B | Premières impressionsStaff very professional and helpful truck was great and cleañ
JENNIFER WSales rep was awesome
ADORAM SIncredibly helpful and friendly!
Colleen OMore helpful, responsive and friendly than some other locations in the area.
james hStaff was friendly and helpful
Christopher FI was accused of damaging property. Good thing is that I took pictures of the property before I left. I sold it to the employees after receiving and receipt for balance due for property. I did not get a apology or anything.
DOMONIQUE PThe representative was very helpful and professional.
JOEL RThey told me if I got there by 3:00pm I would not get charged an extra fee for another day. I walked into their office right at 3:00pm, they told me I was there in time and all was well, but then when I got home I got a $55 extra charge for an "extra day" even though I had arrived at the right time. I am very upset!
Rachel AVery happy with check out and check in
BART SThanks for working with during my stay!
Shannon F | Expérience généraleEverything was fine. Staff helpful.
STEVEN KJe recommende de toujours reter de la même où vous être, tout est bien comme ça
MILFORT PTrès bien
ARTHUR VAll were kind
ARTHUR VVery convenient location
JEWELL MExcellent service à la clientèle
WILLIAM GThe staff at this location are AWESOME! This isn't even the closest location for me but because they are so friendly and good at their jobs, I bring all my business to the Alum Creek Uhaul. They deserve raises!!
RYAN BThe condition of the trailer was terrible. Both of the straps to secure the car were torn and I was really worried the whole trip they would break. One was torn more than 50 % through and this never should have been rented to me.
MICHAEL GI was trying to pick up the truck through the app but I advise going in if the store is open at pick up. The guy at the counter was super efficient and easy going. Made it easy. Truck was clean but a worn old beast it was. I was just running a few miles so wasn't an issue but I would keep that truck close. Had an issue with the fuel not being recorded properly on getting the truck but I took a picture and submitted it and I was given a credit so it all worked out in my favor at the end of the weekend. I always move with Uhaul.
Jeremy WStaff were very rude, and unprofessional. However the lady on the U-Haul customer service phone line did a very great job with addressing my concern.
Emmanuel GCompliments to Monica for good customer service
SHARON MGrateful to the employees at this location for saving me on the day of an international move. The employees at 5th Ave Uhaul apparently just didn't show up to open the store at 7AM like they were supposed to so I wasn't able to get my truck at 7:30AM, with moving helpers waiting at my house, but thankfully the Alum Creek location had a truck and were able to get us up and running quickly. In the end we were still 30 minutes late getting started, but it would have been so much worse if the employees here weren't so efficient. We rented a 26' truck and it worked great for our international move. I would not say that the cab could fit three people comfortably like it claims on the site, but for two it was just fine.
ALYSSA MAfter three years, I would definitely recommend!
Zila S | Expérience généraleWe were very pleased with the customer service and the storage facility. Good lighting and very clean. Nice to have carts available for loading and unloading. Impressed with the safety protocol in place.
Cheryl G | Expérience généraleClean storage space with easy access and helpful, friendly staff.
Susan S | Expérience généraleI love this facility. Wish I didn't have so much I needed to store away. I'm working on that part. It's good to know that my " stuff" is safe and secure. The staff has my experience very pleasurable. Thanks again!!
micheal c | Premières impressionsI didn't have access to move in without support from the staff. The code and card were not working at move in due to a " system error". I hope this can be resolved because this will not be convenient for future usage.
Tanya K | Déménagement en ligneI have never had a problem with U-Haul and hope I never do high ratings with me thank you
JACQUELINE J | Premières impressionsHad a Great storage experience. It was convenient and easy to use and make payment. Will definitely share my experience and use again should the need arise. And 'climate controlled' storage is definitely the way to go for long term storage.
patrick o | Expérience généraleAlways helpfull and nice
michiko r | Expérience généraleNothing.
CHERYL F | Premières impressionsChecking in and paying was a little slow due to technical difficulties. The security card did not work properly either.
CHRISTOPH M | Premières impressionsThe only people there I can say showed good customer service is the assistance manager (white man), a black lady, had both sides of her hair shaved 1. My key card didn't work 2. The doors didn't work most of the time 3. I made my payment for April on 3/27/2024 and the manager the (lady) didn't process the payment so I was charged a late fee and a extra $10.00, this is when I decided to findr me another storage unit somewhere else and I did. I had a funeral to attend and couldn't get into my until the next morning and the doors was still not working, many people told them about this and nothing was done. I had to go to the office and them it's not working. The lady with the shaved haircut help me right away. I want to THANK HER!! and the assistant manager (white man)
Jannie H | Expérience généraleVery clean and secure facility will recommend to others.
Dianne H | Expérience généraleThe manager Alesha I believe her name is was terrific throughout my whole experience
oscela r | Expérience généraleVery helpful in aiding me in getting second locker close to my first one added to my account.
Anton S | Premières impressionsI think if you move out early the rate should be prorated and not be charged the whole month
Deborah B | Expérience généraleI only gave it an average because of the manager that work there. Her attitude is absolutely terrible!!! The facility would be great(excellent) if no one had to deal with her. Other than that, her attitude brings the guilty down.
Katrina B | Expérience généraleThe manager there is rude and some of the staff as well
BRIAN C | Expérience généraleEvery other day doors does not work for loading
Katrina D | Expérience généraleEasy inand out. My stuff wasn't stolen so we're good. 10/10 would recommend. The staff were very accommodating and helpful
Ibtihal H | Expérience généraleI was very upset the big load doors were not working. I had to struggle to move items in the side door.
Katrina D | Premières impressionsVery good location, staff and cleanliness of facility. Felt very safe and secure using this business.
CHAD M | Expérience généraleThe Alarm would go off for no reason and bust my eardrums. Not good. You guys charge for not having a secured lock, even though U-Haul is covered legally through the lease agreement for stolen property. That's over extending your hand and taking money away from people and it's wrong and you need to stop. I think notifications are fine but don't violate renters rights to leave it unlocked. The White guy at the Bexely location in Columbus, Ohio is a phenomenal employee and I'd love to see him get a raise. He was polite, explained things thoroughly and even helped me when he could have otherwise penalized me. He was a charm and the best part of my experience with U-Haul. Reward him please
Hannibal T | Expérience généraleThe employee was great but the automated process sort of got in the way of us all doing what we need to do. My initial reservation was cancelled without notification or explanation. The text I got from uHaul were deleted from my inbox without my permission, and no explanatiin given for that either. Also, I was given a wrong unit. Good thing I didn't move all my stuff in before I noticed, because I have a lot and that could have taken awhile. I had to present ID in person since the access codes i was given didnt work so, I had to go all the way back home to retrieve that, and then return and display.
Michael B | Déménagement en ligneUnprofessional staff mocked me for having difficulty with a sticking door that was clearly malfunctioning. I got my money back before ever moving anything in. Will never use Uhaul again.
Mathew N | Expérience généraleThank you for that you do!
Debra S | Déménagement en ligneS.O.
monica g | Premières impressionsDisappointed that several workers would lock large loading and unloading doors before the posted time. This happened to me on at least 2 occasions. Also, there's no refund for moving out before billing for next month. But obviously the storage can be rented out. Seems like your getting paid twice that way. And screwing the move out early customer by not offering a partial month refund!
jamaal s | Expérience généraleI didn’t like that my storage unit has a pole in there which takes away from my space.
Adrenna W | Premières impressionsI think a prorated amount should be something this company and customers could truly use
Candyce J | Expérience généraleEasy
Chynna C | Expérience généralestaff very helpful!! good service!!
MARY C | Premières impressionsThe staff was very friendly. It made a move that is usually a pain very smooth!
DENISE M | Expérience généraleWe will choose this U-Haul storage facility over others because of the friendly management team and the clean, well lit facility. Thank you again for keeping our belongings safe until we needed them again for the school year.
Amy R | Expérience généraleI really appreciated the staff and especially the manager (Adessa, I believe). They were very helpful and made my moving experience easy and carefree.
JOSEPH G | Premières impressions“J” the after hours worker was so helpful and polite.
David B | Premières impressionsI wish the automatic door wasn’t broken but other than that this is a great store
Dave B | Expérience généraleI’m not happy with manager she is bad attitude and she decided to take out credit earlier I don’t like I decided to move out period
TYRONE H | Expérience généraleI have no complaints, the facility & staff were fantastic. My only suggestion is, the longer your property is in storage after the first year your cost should go up half the normal increase. It should do that as long as it is in storage. That would not only increase customer volume but clients would feel more comfortable about leaving it in there longer.
Michael W | Expérience généraleHome girl was absolutely AMAZING!! She was very accommodating and hilarious! She made my checkout fun, but was professional and quick. She explained everything thoroughly and got us out of there so we could clear out my storage unit quickly. I would recommend Uhaul on Alum Creek to everyone!
Onesha C | Expérience généraleWitnessed unprofessional handling of a separate, irate customer at your Alum Creek service desk on afternoon of June 2nd, 2023. We proceeded with completing my reservation, but I was uneasy about the incident since occurrence. Decent operation and great location, actually! Just hope what I saw is not a common scene there; kind of why I found it worthy of addressing here.
Mikayla B | Expérience généralegood service
THELMA B | Expérience généraleWhen I signed up, I made a reservation for a 10x10 unit and had a confirmation email and everything. When I arrived a week later to move my stuff in, they told me they didn't have any large units and never actually reserved one for me. I had to figure out where to put half my stuff that day as they could only offer me a 5x6. I asked if they could notify me when a larger unit became available and they said they would- they never did. I checked in with them the next 3 times I went, asking to be notified and they never did reach out so I was with a 5x6 the whole time I was there. The elevators have also been out of order multiple times I needed to get stuff from my unit, which is so incredibly frustrating. The lack of follow through from employees is what annoyed me the most.
Jessica J | Expérience généraleI have to question the customer service training of the Manager, Adeshia Petersen. Upon removal of the items from my unit, the movers inadvertently took away one of the moving carts in their truck. The Manager called me and basically said that they had stolen the cart. I don't know who she usually deals with, but the assumption of theft from the get go is not "a best practice" from a customer serice perspective and is not acceptable in my books. I contacted the movers - who had already realized their oversight - and they returned the cart. When I called to update the situation to the Manager, she wouldn't take my call and instead communicated with me through one of her staffers. Not very professional in my opinion. She would not apologize for the accusation of theft and then a few days later, a charge for $75 was applied to my CC on file. This is NOT OK! I spoke to staff in person when I cleared the unit and they would not remove the charge and told me to "call Corporate". I have been a UHaul customer for close to 10 years in multiple locations - including Canada and have never had the rude and offensive treatment I experienced with Ms. Petersen. I would be glad to speak with someone about this should you need any more information. At this point, I cannot recommend this particular location to others and that is unfortunate.
Stephanie F | Expérience généraleKatherine B. was particularly helpful, informative, and reassuring in the intake process. She deserves a raise for the effort she puts in.
Mary C | Premières impressionsI think you need to forget about the alarm system as it is. It's constantly going off because no one can figure out checking in and out. I feel like I suffered hearing loss over the 4 years there.
Leslie F | Expérience généraleThe ladies working were helpful, kind and had a great sense of humor!
Adriane H | Premières impressionsThe service was good U-Haul employees was good to me and they looked out clean place to put your furniture in
Frederick E | Expérience généraleJay (the associate who wears a hat) and Justin were immensely helpful. I was moving out of my unit and they made the process stress-free. They were kind and knowledgeable. They answered all my questions.
Rayne W | Expérience généraleThe U-Haul storage at Alum Creek was great. It was very clean and well maintained. The staff was always friendly and very helpful. I recommend this location to all that ask. Thank you for the excellent service that you provide. Maria and Bob B
ROBERT B | Expérience généraleA dumpster and a trash can at the entry would be nice for any items when moving in or when needed.
michael f | Premières impressionsGreat service indeed
Antonio B | Premières impressionsKatrina helped me move out of my units and she was so helpful and kind. I had a great experience overall, but working with her made it even better.
Kathryn F | Expérience généraleThis was my second time since 2020 that I stored my things at this facility this time wasn’t as long but still a good experience overall!!!
TAMONICA G | Expérience généraleDont remember her name, but the associate with the box braids ( she did herself) was really helpful! We had all our questions answered. Merci
CREE P | Premières impressionsThe doors to enter the building slide apart. There is a garage door where you can back in the building if you need due to weather. However with all this space you still have to go through a normal size Door entrance to get to unit. I think that's such a design flaw. Loaded carts outside and got to door and had to unload to get through door then load again.
Roy S | Premières impressionsI has used this Uhaul location for 5 years and have receded nothing but excellent service they have become family and Management (Alesha Peterson-Barcus)is the greatest Justin and Trina) have be most helpful with anything I need
kellyn M | Premières impressionsThe staff was very nice and helpful.
ROBERT G | Expérience généraleThe service was friendly and very helpful.
Gina M | Premières impressionsStaff was phenomenal.
Justin H | Expérience généraleMy unit door never got fixed. You could only use the main door (standard size) after hours.
SIOBHAN r | Expérience généraleGood service
Bertin n | Premières impressionsThanks 😊
Andrew S | Expérience généraleThe manager Adesha gave exceptional service, very professional, the location is very convenient, the inside was always clean, and i had easy access getting my items in and out of storage.
TeShena A | Expérience généraleI was very pleased with my experience with this storage facility. It was clean and I was very impressed with the security. I was comfortable any and every time I was there. I have recommended it and will continue to do so. Merci.
Vanessa B | Expérience généraleI think the facility is top notch. I would not do anything but climate controlled. The indoor facility also cuts down on dust which is a plus. The led lighting is excellent. It was super convenient. I moved into a smaller unit in the same facility.
Leslie F | Expérience généraleThe female staff was very rude to the moving company that moved my things into the storage. They also made the doors stay closed which slowed the movers down alot.
Sue e | Premières impressionsvery clean ,furniture did not smell, very well kept
BERNICE L | Expérience généraleAlways very good service
THELMA B | Premières impressionsThe woman who helped me was super nice and friendly.
david b | Expérience généraleThe cost for a unit is expensive.
ROBERT H | Expérience généraleWe tried to get in after hours one time and the doors would not open. An alarm was sounding. Called manager 3 times and no response back. We finally got in a door on the opposite side of where are things were. Made it more difficult to get our stuff out.
Tricia H | Expérience généraleKatrina was excellent - super nice and helpful. However, when I reserved online it accepted my truck rental for the 1st month free and then when i went in i was told it didn't count and had to pay.
MICHELLE B | Premières impressionsThe gal who helped me was outstanding!
luke s | Premières impressionsThe staff went above and beyond to help us! I will definately use this facility and their trucks again.
debbie s | Premières impressionsEveryone working when we checked in was very friendly and knowledgeable.
Margaret H | Premières impressionsgreat service
ROBERT B | Premières impressionsThat staff is absolutely amazing and was so helpful moving in and out of the unit.
Gladys T | Expérience généraleI rented a 10x 10 and when I showed up they didn't have the unit size I needed. Thankfully a 5x10 was available and will work for my needs however this is a major inconvenience as I now have to go back and move all my stuff again when a larger unit is available. I am extremely unhappy about this and now considering just moving out my stuff completely, horrible first experience
Jessica J | Premières impressionsGreat service and friendly!!
KEITH H | Expérience généraleI liked everything about renting a storage unit here except the fact that you don't pro rate your services for months that aren't fully used.
Starla S | Expérience généraleThis is one of the cleanest, most well kept facilities I've used! The price is amazing for the size of the unit I received! I am very happy that I chose this company. It's security is very legitimate also!!
Robyn M | Premières impressionsAll the locations need to be just like the Bexley location
TIMMEKKA W | Premières impressionsThank you for great customer service.
BRENDA W | Expérience généraleI'm waiting for an adjustment on the truck rental. It didn't come out to the estimate rate.
JERETTA F | Premières impressionsKatrina was very friendly and helpful!!!! Katrina showed us how to enter the storage unit building and walked us to the storage unit we rented. I would highly recommend this U-Haul stoage location!!!!
KEITH H | Premières impressionsSuper clean, and very friendly and knowledgeable staff. Very patient with me explaining the ins and out.
Bruce H | Premières impressionsManager is very rude and not worth dealing with.
Lisa W | Expérience généraleThank you for everything we even have a U-Haul unit
Nora C | Premières impressionsThe gentleman were kind and helpful and professional
Michelle D | Premières impressionsEmployees who helped me we’re really pleasant and efficient.
Rahsaanica H | Premières impressionsI was well pleased with the stuff & storage
Jeffrey C | Premières impressionsMrs. Barcus- General Manager was "extremely" helpful, very knowledgeable about the facility, provided fast service, and helped me find the space I was looking for. She took the time to help me with the whole process, explained / showed me how to access the facility, and made it easier for me to located the unit. The staff are SUPER friendly. I would highly recommend others to use this facility!!!
SHEREE R | Premières impressionsThe facility is clean and well lit as well as easy to get in and out of.
MORGAN S | Premières impressionsI like your Uhaul storage facilities, it's cleared and cleaned with electricity. I move-in on Friday, March 4, 2022, my move-in experience was very fantastic. I observed the facility unique, and accommodating. James
JAMES M | Premières impressionsThe crew on 1100 Alum Creek Dr. was really helpful and professional I'm at peace and don't have to worry about my belongings on Alum Creek due to the staff there being helpful to me Thank you
April T | Expérience généraleYou can never get anyone in the office on the phone.
Chrystal B | Expérience généraleAbout 10 am After getting to my already ready to move in storage. I noticed that the gate which should have been open to me was not. No one was answering the "24hr security line'! Once was able to talk to someone I waited on hold for 50 mins to talk to a store that wasn't even open yet. Even though the phone rep told me the office hours and said they should be in there. 12pm is when the office opened. I had to lug an entire '15 truck through a door entrance. Totally unacceptable
Ashlei M | Déménagement en ligneGreat unit and the manager was super friendly and helpful.
Kelsey W | Expérience généraleThe price structure of access hours were a bit of an unpleasant surprise at the time of confirmation, but everything else went very smooth. Merci.
Phillip C | Premières impressionsI was quoted at $100 per month and it was over that. Also there is no pro-ration. I didn't need an entire month of the storage unit but was required to pay for it regardless. Does not seem like a policy that's in place with the customer in mind.
jourdan w | Expérience généraleThis place was very clean, well organized, and the staff were very helpful.
Virginia B | Expérience généraleThank you for the great service will rent again
RICKEY C | Expérience généraleExcellent service à la clientèle
Candice T | Expérience généraleSafe and good place to move in and out stuff
Christopher R | Expérience généraleexcellent experience and would definitely recommend this facility to friends and family
Tracy E | Expérience généraleVery good service. Clean unit. Very professional experience.
Lindsey W | Expérience généraleThe place is infested with roaches
alphonso j | Expérience généraleWith the security system provided, I expected 24 hour access.
Jeff E | Premières impressionsfor now I will give Above Average because I still have my stuff in storage we will see after I pick up thanks
Mamoudou K | Premières impressionsWasn't told ahead of time about pipes and HVAC running through the unit which made the unit be smaller than a 10x20. Had to get another unit.
Holly E | Premières impressionsstaff was very accommodating
Gregg W | Premières impressionsExcellent service à la clientèle
Lorraine W | Premières impressionsI was very upset with the customer service I received for my U-Haul storage unit move. On Saturday the 18th, I drove to the U-Haul storage center of Northland, where I had reserved a storage unit back in mid to late July. I get to the counter and find out from the extremely unhelpful and apathetic customer service agent that the unit wasn't available and that the website was inaccurate in its inventory of available units. He shrugged and said that this happens all the time - people making reservations online for units that they don't have! How is this acceptable? Why even bother making a reservation in the first place? I had five carloads full of my stuff in the parking lot and four friends waiting on me when I discovered that I didn't have the unit available to me. I made the customer service agent make phone calls to nearby U-Haul storage unit centers to find another available unit with my specifications. The process took almost an hour. When I was able to secure a unit at the Bexley location, I had to make an entirely new reservation. By the time the agent hung up and I left, he just watched me leave and didn't even apologize. He did not care at all about my inconvenience or assisting me one bit. My friends and I drove to the storage center in Bexley, where the customer service agent there was much more helpful and gave me a storage unit that was close to the main door, so I appreciated that. However, I was angered to find out that I would have to pay for my unit that day, because when I booked a reservation for a moving truck online, the website offered a promotion for a month's worth of free storage if I made a reservation for a unit - which was the only reason I booked a unit at U-Haul in the first place. If I had known then that my promotion wasn't going to be honored, I would have shopped elsewhere for a unit. I was finally able to get my things into the unit safely after paying for it, but I need to say how angry and disappointed I was that my advanced unit reservation or my promotion wasn't honored and I had to go through all the trouble of making a new reservation and waste hours of my time and the time of my moving helpers. I am going to keep my items in the unit for as long as I need to, and then I will no longer use U-Haul for my storage needs in the future.
Allison L | Premières impressionsSo far great from start to finish everyone was very nice and helpful
Erica H | Déménagement en ligneMy reasoning for my rating is because my furniture had mold and smelt like mold. Then moving into my new home I came across roaches!! Like what is going on, I didn't have this problem when I moved my things into this storage and I shouldn't be dealing with this in my new home. I'm sorry but I will never use this place again.
jannifer d | Expérience généraleMy belonging were safe and secure in a very clean facility. I would not hesitate to use U- Haul again.
Stephanie T | Expérience généraleBeing in an emergency living situation with my family and just recently lost my job two days ago, I had to act fast and after calling multiple locations, then driving to a few others, I got frustrated and took a desperate chance with U-Haul that made a difference in what I needed in storage size! While everyone else was out, they had what I needed to feel relieved and worry free and just want to say "Thank You", for helping me through this.
Krisha F | Premières impressionsExcellent work staff helped us a lot. Unfortunately, your guidelines for the cell phone mandated, was unhelpful for us as we do not own one. Some other alternative for people who don't own cell phones needs to get established within the procedures for renting storage units and vehicles. Thanks, Philip
Philip C | Expérience généraleGood and clean but a little expensive
eun j | Expérience généraleGot stuck in elevator and on 3rd floor several times while moving in. Upon moving out finding items that are damaged from leak in ceiling. You cannot get ahold of office staff to save your life. When you do finally The office staff has a tendency of being very rude. I would not recommend using this location.
Joseph G | Expérience généraleI was promised a free unit when I booked the truck, and instead when I arrived, I was told that the manager had made the decision to change the policy. As a result, I was told I had to pay for the unit, which is a charge I hadn't budgeted for. I was especially disappointed because I had booked the truck and expected that deal before the manager had decided to discontinue that deal, which should, in my mind, make me more than eligible for the deal. Overall, I was very disappointed with my experience at this location, and I won't be using it in the future. Hopefully another storage provider can save me some money or honor the commitments they make to their customers.
Joseph R | Expérience généraleVery nice facility. Only problem was until had pipes and duct work so didn't get full size unit as advertised. First unit had tight turn and also not quite full size. Switched and second was was worse the pipes/duct, but settled due to convenience to door and straight entrance.
David K | Expérience généraleThis is the worst facility I have ever used! There is no 24 hour access unless you pay extra. I was supposed to get a free lock, which I did not get. When they close the office at 7pm, they also lock the double doors. So if you need to move after that you have to take all your furniture through a door barely big enough for one person. There are not enough carts, and only one elevator and you cannot use the stairs! It took hours to move in because there were multiple families there all trying to use one door and one elevator. And if you are not done by 10pm, you can't get in. And if too many people overload the elevator, it stops working. The staff is racist and rude. This facility is way to expensive for the amount of inconvenience involved. I will never rent from them again!
Sharon S | Expérience généraleOpening up my boxes i found bugs i didn’t move into the storage with
Ashley H | Expérience généraleHello, Your company needs to update policies and standards in working with customers who do not own a cell phone. Please make sure to recognize also that some people live together and use the same phone. We were repeatedly asked for a cell phone number, we didn't have one with us nor do I own one. My partner did happen to be there and needed after several times reminded the store associates that we are partners and share the same phone number land line and his cell phone number. There are options for people. You need to make those options. I don't think I'll be doing business with U-Haul in the future when I can go to other stores that do offer trucks, vans and storage units without a big dramatic hassle. We were the first of two customers present. We didn't get tended to until two hours later because we were asked to stand aside while the associates waited on others. This was not fair at all.
Philip C | Premières impressionsU-Haul Bexley I've never been so impressed, absolutely best storage area I have ever seen! Clean and convenient. The staff are exceptional friendly and very helpful! Deborah
DEBORAH D | Expérience généraleStaff was nice and helpful. When I made reservation, I was supposed to get first month free but it did not show up at check-in. Unit was nice but door wasn't directly to hallway and there was a tight turn to get in. Requested another unit so I could move items straight in. That unit had a large pipe on right side and duct work dropping about 4 feet down on the other side. We managed to fit our items in but took much effort to fit it. First unit also had obstruction for about 6 inches. If I reserve 5x10x8, it should be 5x10x8. These problems weren't a problem with the staff and they were helpful and accomodating, but the facility should have been designed better.
David K | Premières impressionsEfficient and friendly staff!
Rebecca D | Premières impressionsI give it a below average rating because I found the general manager at the Bexley location to be difficult to work with. I highly recommend she go through some form of customer service training in the near future. Her staff was great to work with and the facility was great. Very clean and convenient. I would also look into the elevator. I had a few near scares on it a few times. I hope this is helpful. I will be giving a google review as well.
collin w | Expérience généraleThe instructions for how to check in so as to disarm the alarm and how to access the storage unit were vague which resulted in us having to go into the building to ask questions twice, pulling up to the incorrect doors and accidentally setting the alarm off twice, which was stressful.
Wendy O | Déménagement en ligneThe elevator got stuck and I had no way to the third floor and no solutions for my big items to be kept
ELIZABETH O | Premières impressionsExcellent storage space and service! I had no trouble with anything at all!
Soumya S | Expérience généraleThe only issue with the facility is the elevator, it is not a freight and small. When moving larger items to 2-3rd floor units, it's challenging because of elevator size. Manager,Ms Adesha, is wonderful. If future storage is needed, I will choose this specific location.
REGINA D | Expérience généraleJustin was really nice and so was a young lady named Chaunsay I probably didn’t spell it right but both of them gave great service
Amelia F | Premières impressionsThey need to check for leaks in the truck I had water damage to a lot of my items that’s cost me a lot of money that I can’t get back
Kenyatha G | Premières impressionsI am supposed to have access until 10pm. I thought it was FULL access. It is not! We had to move in a uhauk trailer and 2 truck loads of stuff through a tiny single person door because the double doors and garage close when the office closes. And it was raining!!! If I did not already have a full unit I would take my stuff somewhere else. And the after hours help phone number goes to the main office voice mail. It is totally useless.
Sharon S | Déménagement en ligneA more accessible elevator is needed to facilitate the larger dollies.
Dorothy T | Premières impressionsI was told it was 24 hr full access but the big, sliding doors were not accessible in the evenings. This is something that should be mentioned when getting the storage unit. My bike got stolen. My storage unit was already locked and reserved for someone else before I even finalized canceling my unit. What if I still needed access to it? I had it for the month. Luckily I did not but, would have been a very messy situation if I still needed it for the next week or so.
Ashley F | Expérience généraleElevator was broke
Sharron F | Expérience généraleGreat experience!!!! wonderful and friendly team!! easy access to truck, storage unit and overall experience was amazing thank you!!
SHERAIEL E | Expérience généraleFriendly employee who answered all my questions Her name was Chaunsay
Kelsey W | Premières impressionsI have never had a problem with staff the manger is on point treat customer the way you want to be treat patient , kind considered and will work with you according to your needs I am a. faith consumer I pay my bill before my bill is due so I like this u-haul being in the neighborhood.
gloria b | Premières impressionsHelpful and courteous.
joseph f | Premières impressionsThe young lady that originally helped me on day one was kind and helpful. However, after realizing the unit would not work for me I called immediately to cancel the unit and spoke to a gentleman who said he would be able to take care of that. I got a call a couple weeks later asking if I had moved into the unit and I let them know that this was cancelled a few weeks ago. This concerned me that I was charged for time I wasn't using but as of now I am not seeing any charges so luckily we should be good. Hopefully the office can stay organized in the future though so this does not happen. In terms of the unit, I am not sure why a unit is on the third floor without a freight elevator. We were not going to be able to fit some of our items in that tiny elevator and on top of that it would be a very inefficient way to move. We chose another unit that was more convenient for our needs.
ALEXANDER G | Expérience généraleI went after hours (while still open to those with units around 8pm) and the directions were not clear. No idea I had to check into an initial box then each time going in. I also didn't know we could only use the main entrance after hours.
Lillian T | Déménagement en ligneAdesha the owner was very helpful in making sure I selected the right size storage & explaining everything I needed to know.
EMMALEA C | Premières impressionsBooth the Lady and the Asst. Manager was super nice, happy and helpful. The place VERY clean we were pleased
Neal S | Premières impressionsEveryone was so nice and helpful. If I need a storage unit again, I would recommend this one
Dawn M | Expérience généraleDidn't have one problem. Was affordable and easy to access.
Janay B | Expérience généraleI would never rent from this location again with those ladies that work there.
EMILY D | Premières impressionsThe facility was well maintain and staff was very helpful, nice, and knowledgeable also management was nice as well and right on point. Thanks for providing me storage when I was in need.
Fredricka R | Expérience généraleVery pleased with the facility and the employees, Will be happy to return if needed.
John D | Premières impressions🙏🙏💪💪😘
DONETTA R | Premières impressionsJustin provided service I don't see a lot anymore. What a great asset he is to that store and the other young man that was working the store yesterday was also extremely helpful and knew how to provide service and answer customer's questions right away. You're lucky to have both of those young men on your team there. As a business man that's hired many workers over my career, I see valuable assets to your company in them. Thanks again.
DAVID C | Premières impressionsThis storage place has given me so much trouble I bought a cabin just so I didn't have to waste another dime. Always changing the rate, hidden charges, people breaking into units, opening my unit to put a rat trap and bug control without my permission. Terrible terrible service. Would never recommend.
charity j | Expérience généraleThe staff at this location were veryhelpful and professional.
lenora l | Expérience généraleYour GM at the Bexley location was incredibly professional and helpful. Her experience was obvious, and she is the reason I'll rent here again!
Laralyn D | Premières impressionsManager female black discourtous,rude ,arrogant,egotistical,no professional work ethic an encouraging the same behavior to her staff, other than that the experience was fine💀
SAMUEL F | Expérience généraleThe only staff person that I had a bad experience with was the manager. She was rude when I contacted her due to my inability to get into the facility. Her condescending attitude would prevent me from ever using or recommending Bexley's storage facility.
Anita A | Expérience généraleThe manager there was really rude in some of the employees are not always helpful however towards the end when I was moving my stuff out it seemed I had a better experience than when I first move my stuff in.
Hannah W | Expérience généraleTerrible customer service. The staff act like you're not even there and continue to talk to one another. There was a man training/explaining to another employee how to do something while completely ignoring me, while I'm waiting for 10 min, in 90 degree weather. Train your staff after hours please.
Adrienne M | Premières impressionsThe staff at Bexley was excellent. Can't ask for a better experience. Well done.
Miguel G | Expérience généraleThis is our third time renting from uhaul on alum Creek. Every time we have been happy. We did not have a reservation for whatever wanted but we ended up getting the truck we wanted because the staff did a quick clean for a truck that was just brought in
Eric R | Expérience généraleVery helpful staff!
John H | Expérience généraleBlessed Adventure completed...... A'se
SAMUEL F | Premières impressionsThank you, Uhaul 🤗
Denise S | Expérience généraleThe salesman that helped us was extremely friendly and helpful.
Jeanne M | Premières impressionsNicole was very helpful. Great customer service to both team members on duty.
Andre W | Premières impressionsExcellent customer service
Terrance M | Expérience généraleFast and easy
Domanique M | Premières impressionsExpensive...
Tanya T | Expérience généraleNo comment
Latasha P | Expérience généraleStaff friendly
Lenge S | Expérience généraleWas very courteous & helpful I appreciated it
Miranda R | Premières impressionsGood morning... bigger rooms need larger carts...(LOGIC)...if someone comes while moving in, then you have to share...
Tanya T | Premières impressionsThanks to all of the individuals who worked with me and seeing to my needs God bless each and everyone of you and I look forward to having a great repor with you all thank you🤗
Gayle P | Premières impressionsPersonnel great!
alice k | Premières impressionsI am happy
Clive J | Expérience généraleGreat service!
alice k | Premières impressionsWe appreciate your service thank you for letting us make this possible
Harold W | Premières impressionsThis was about as helpful as any moving company could have been,
Dustin M | Premières impressionsVery Welcoming!! Nice and Clean
telthia j | Premières impressionsExcellent service à la clientèle
Terrance M | Premières impressionswhen I finally made it to the facility to store my things for 30 days FREE I found it was on the 2nd floor, $10 lock and Ins for the storage so much for FREE Never again will I use UHaul
Tom B | Expérience généraleGreat facility, clean, easy to access.
EVIN H | Expérience généraleMade mistakes setting up my account to where I did not get 24 hour access and management did not answer after hour calls from me nor the customer service line. Also left multiple voicemails w/no call
Brock A | Expérience généralethe staff here was the best through out the whole process!! would definitely rent from this location again!! Thanks again Angel Crowley
Angel C | Premières impressionsFast, friendly service and very clean facilities! Only problem was with the after hour card reader at the storage facility! Overall fantastic experience!
Steve R | Premières impressionsVery friendly people working there. The place is very clean and secure.
Jeffrey A | Premières impressionsIf it ever comes a time where I will need another storage, this one will be my # 1 choice. Merci
Shanique B | Expérience généraleJustin was very helpful in getting me all of the information I needed.
EVIN H | Premières impressionsDid some remodeling on the house, basement, garage and needed a climate control storage Used it for 7 months clean, secure, night access, near the freeway. Will come back again if ever need storage
GREG S | Expérience généraleExcellent
Gregory S | Expérience généraleWhen i put my stuff in i had no bugs (roaches) as i was taking my things out i was seeing some in my boxes...even saw some in storage....thats a big problem
LATOYA S | Expérience généraleVery pleased with my experience. The facility is very clean and the staff was very friendly and kind.
Vanessa B | Premières impressionsUhaul at Bexley have me the best service ever. Very clean and well maintained
paulette w | Expérience généraleThis is a great facility!
Rhonda T | Expérience généraleGreat location and friendly staff.
melvin g | Expérience généraleI think you should have full access it says 24 hours that's all
Annette C | Expérience généraleNo additional comments.
Sean O | Expérience généraleSuper clean. Always felt safe and secure. Staff was always helpful and friendly. We moved in during their grand opening - if there were any bumps we did not notice. Best storage ever used.
Elaine M | Expérience généraleHorrible horrible horrible
Brandon B | Réservation