Customer Reviews for U-Haul Moving & Storage of Bexley

Évaluation :

1

Well let's just say some of the rules needs to change. If I'm cleaning out my storage I should be able to use your dumpster. Now I can't get my deposit back bs

Évaluation :

4

I had a very good experience with the staff at the Alum Creek U-Haul location. They were knowledgeable, friendly and helpful. The only drawback was the storage facility elevator broke down and made it difficult to get my items into 2nd floor unit. The staff quickly came over to give us access to the stairs. Thank you and I would definitely recommend this location to others.

Évaluation :

1

The lady at the desk was very rude and unwelcoming

Évaluation :

4

The prices are a little high

Évaluation :

5

All the staff at this location was a pleasure to work with. Very nice - helpful and professional. It's a was a pleasant experience.

Évaluation :

5

The staff at this location are phenomenal! Everyone helped us so much and made sure we had a good first experience with renting a storage unit. Merci.

Évaluation :

2

Staff rude. Doors always open. There was a heavy set guys working the desk always rude.

Évaluation :

5

Thanks

Évaluation :

2

My reservation was not ready although I arranged it days ahead. Trash service

Évaluation :

3

There was a pregnant girl (6 months), apologies I have forgotten her name, who was great with her service, including hooking up the tow trailer to the truck, while 2 of the men working just stood and watched her. I made a comment about them standing there, the response "she got it" The manager walked out to go home for the day and didn't say anything to the men either.

Évaluation :

2

I checked out of my unit months ago and they still sending me letters telling me I haven't checked out I've been in that office twice I've even called four times I even have an email where I told him that I checked out and they still continue to send me letters telling me they're going to auction something off that's not even in there

Évaluation :

3

No issues with the equipment itself. Concerns with the costumer service / lack of knowledge from employees. I was told by an employee that I could change the drop off time from 11:30 to 2:30 and this was confirmed the day that I picked the uhaul up. Yet, this was not reflected on my account nor was it allowed, apparently. So I was lied to and thought it was okay to return the uhaul at 2:30. I returned it at EXACTLY 2:30 in perfect shape and even used less miles than originally planned. But yet uhaul is making me pay additional charges due to "returning the uhaul late" (I turned it in the time I changed it too, which I was told I could) and a "late payment charge". I was never contacted via phone to tell me there was additional charges and only knew about them when uhaul tried to take money from my account without permission. I explained all of this to them and they are still charging me for a mistake that their employee made by telling me I could change the drop off time. Absolutely terrible costumer service and charging their customers unnecessary fees.

Évaluation :

5

I don’t have any comments

Évaluation :

4

The staff there is always very helpful.

Évaluation :

4

Staff very professional and helpful truck was great and cleañ

Évaluation :

5

Sales rep was awesome

Évaluation :

5

Incredibly helpful and friendly!

Évaluation :

5

More helpful, responsive and friendly than some other locations in the area.

Évaluation :

5

Staff was friendly and helpful

Évaluation :

1

I was accused of damaging property. Good thing is that I took pictures of the property before I left. I sold it to the employees after receiving and receipt for balance due for property. I did not get a apology or anything.

Évaluation :

5

The representative was very helpful and professional.

Évaluation :

2

They told me if I got there by 3:00pm I would not get charged an extra fee for another day. I walked into their office right at 3:00pm, they told me I was there in time and all was well, but then when I got home I got a $55 extra charge for an "extra day" even though I had arrived at the right time. I am very upset!

Évaluation :

5

Very happy with check out and check in

Évaluation :

5

Thanks for working with during my stay!

Évaluation :

5

Everything was fine. Staff helpful.

Évaluation :

5

Je recommende de toujours reter de la même où vous être, tout est bien comme ça

Évaluation :

5

Très bien

Évaluation :

5

All were kind

Évaluation :

5

Very convenient location

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

The staff at this location are AWESOME! This isn't even the closest location for me but because they are so friendly and good at their jobs, I bring all my business to the Alum Creek Uhaul. They deserve raises!!

Évaluation :

4

The condition of the trailer was terrible. Both of the straps to secure the car were torn and I was really worried the whole trip they would break. One was torn more than 50 % through and this never should have been rented to me.

Évaluation :

4

I was trying to pick up the truck through the app but I advise going in if the store is open at pick up. The guy at the counter was super efficient and easy going. Made it easy. Truck was clean but a worn old beast it was. I was just running a few miles so wasn't an issue but I would keep that truck close. Had an issue with the fuel not being recorded properly on getting the truck but I took a picture and submitted it and I was given a credit so it all worked out in my favor at the end of the weekend. I always move with Uhaul.

Évaluation :

2

Staff were very rude, and unprofessional. However the lady on the U-Haul customer service phone line did a very great job with addressing my concern.

Évaluation :

5

Compliments to Monica for good customer service

Évaluation :

5

Grateful to the employees at this location for saving me on the day of an international move. The employees at 5th Ave Uhaul apparently just didn't show up to open the store at 7AM like they were supposed to so I wasn't able to get my truck at 7:30AM, with moving helpers waiting at my house, but thankfully the Alum Creek location had a truck and were able to get us up and running quickly. In the end we were still 30 minutes late getting started, but it would have been so much worse if the employees here weren't so efficient. We rented a 26' truck and it worked great for our international move. I would not say that the cab could fit three people comfortably like it claims on the site, but for two it was just fine.

Évaluation :

2

not very friendly or helpful

Évaluation :

5

We had a great experience with this van. Better mileage than I'd expected and pretty responsive overall. And excellent service from this location.

Évaluation :

3

I’m just gonna explain about my experience this morning when I walked in there this morning I said hello good morning and I was just dealt with what’s the last name it wasn’t very friendly service when I returned the vehicle it wasn’t really friendly at all either so I wouldn’t recommend this location to anyone nor will I ever be back

Évaluation :

3

Make trucks smell fresh and not like some mechanic just got out of it

Évaluation :

5

Greetings! On this past weekend, my school hosted our 5th annual Back to School Bash! As apart of this process we had to move a lot of equipment thus we used the Alum Creek Location U-Haul Central. I must say that Mrs. Dee and her team of service providers were there right at 7:00 a.m. on Saturday morning to make sure that our team had everything that was needed to make the event amazing. So keep on doing amazing things, I was totally pleased from start to finish with the service that I received. Thanks so much -Dr. G Principal Central High School, Columbus, Ohio.

Évaluation :

4

After three years, I would definitely recommend!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Every thing was asi expected

Évaluation :

5

We were very pleased with the customer service and the storage facility. Good lighting and very clean. Nice to have carts available for loading and unloading. Impressed with the safety protocol in place.

Évaluation :

4

Im thankful their business is in our neighborhood. A very good company.

Évaluation :

5

Clean storage space with easy access and helpful, friendly staff.

Évaluation :

5

Excellent experience all the way around.

Évaluation :

5

Truck was very clean, brand new! Easy and quick pick up and drop off.

Évaluation :

1

I will not be using this location again for my UHaul needs. The employees at the location seemed to be enjoying their work by being on their phones and wheeling around in circles on an electronic scooter. Customers were secondary to their activities. My vehicle was not prepared for me. In fact, it had a large dashboard sign advertising it could be rented for 19.99. I was handed keys and told to find my vehicle in the lot. After looking at every license plate in the parking lot (it is a large location),, I went back in to say I could not find the vehicle. I was told I need to look for a number in the front of the vehicle instead. I then was sent back to search again for the vehicle. No one inspected the vehicle for damage when I left or when I returned. I completed my registration providing all needed information and choosing to not have any additional coverage. When I arrived at the location, I was told they did not do that at that location. I was forced to take pictures of my driver's license, and sign a small screen with no ability to know what I was signing. When I received my receipt, I had a 15 protection charge that I did not want. I contacted the manager of the location several times, and she just kept saying I chose it. I did not and in fact coverage was not even discussed with the location. She said I would have been forced to provide my insurance card to deny the coverage. Another practice I have never experienced before at a moving rental company. I would have done so if asked. If you do out of necessity need to use the location (I hope I do not), specifically ask them to tell you what charges you will incur before you sign and make clear if you do or do not want their multiple coverages. Plan additional time to actually get your vehicle, so you are not frustrated against a time deadline. The location is large, so I assume sometimes they may be the only location to get what you want, so take these steps to save yourself the frustration I experienced. On the other hand, the UHaul Corporation was extremely responsive to my concerns and apologized profusely, and the regional manager refunded my money for the coverage I did not authorize saving me filing a claim with my credit card.

Évaluation :

5

I love this facility. Wish I didn't have so much I needed to store away. I'm working on that part. It's good to know that my " stuff" is safe and secure. The staff has my experience very pleasurable. Thanks again!!

Évaluation :

5

Always a great experience at alum creek!

Évaluation :

2

Mobile app is terrible took too long to check in. Waiting to return the vehicle wasn't acknowledged. Told me to just leave the key and they would email receipt charged me a surcharge on the fuel and only drove 12 miles the needed didn't even move.

Évaluation :

5

Pick up and drop off was easy. Van and storage unit were clean. Staff was very helpful and corrected a billing mistake with no hassle. I will definitely use their facility again.

Évaluation :

3

Did not resolve truck fuel or transmission problems they just told me to call corporate.

Évaluation :

3

Workers do not greet you, I walked right pass your worker outside nothing didn't speak until she got to the counter and it was can I help you. Not how can I help you help just like she had an attitude. Tried to charge me for gas when I actually put much more gas backs in the truck

Évaluation :

5

AC didn't work

Évaluation :

5

Great job!

Évaluation :

3

Fire the employee that was working at 6:45 pm at the Bexley location (Columbus) on July 31st. As a customer, I have never been treated more rudely.

Évaluation :

2

No one greeted me, the clerk was so quiet I struggled to hear her. She was on her phone the whole time, which took longer, she was answering direct questions. When I returned the truck there were 5 or so people waiting, all saying no one is there. If you only have 2 people there, shame on you uhaul. You aren't enabling them to be successful, and I am sure it is not great pay. Customer service was non existent and drop off was just an unattended store. Honestly, both the corporations fault. not there. If you were underpaid, understaffed and dealing with stressed out people moving and taking their complaints because you weren't there, because you couldn't be two places at once, I would check out and stop caring too.

Évaluation :

5

Staff was extremely helpful, especially J. Definitely will use them whenever I needs any moving equipment.

Évaluation :

2

I had reserved a truck and trailer online at one location. Within minutes of making the reservation I was called on the phone and told I needed to go to a diff location. I get to the other location the next morning to pick up the truck, and am told they have no reservation for me and that they do not have a truck and trailer I can use. I was then told I can take a regular box truck and I have no choice but to take it as I was already running behind… and the truck clearly was not cleaned as it was full of dust and dirt and there was some kind of sticky substance all over the dash and windshield. It was ridiculous… the entire situation.

Évaluation :

4

S.O.

Évaluation :

5

Staff was courteous, helpful, and professional.

Évaluation :

5

Check your keys to the small trucks it was hard to open the door and hard to start the truck.

Évaluation :

5

Quick and easy drop off service.

Évaluation :

3

In Indianapolis, the GM Antonio Woodward refused to sign the receipt of transfer for the trailer. He was rude and unprofessional. We were unsure if we would even be able to receive the discount for our efforts. We were also told that the Uhaul staff would park and disconnect the trailer and they did not do that. We had to do that. The WORST CUSTOMER EXPERIENCE WE'VE EVER HAD. Antonio Wooward should not be managing a customer based organization.

Évaluation :

5

Continue to hire exceptional customer service representatives as this store has.

Évaluation :

4

I didn't have access to move in without support from the staff. The code and card were not working at move in due to a " system error". I hope this can be resolved because this will not be convenient for future usage.

Évaluation :

5

I have never had a problem with U-Haul and hope I never do high ratings with me thank you

Évaluation :

5

Had a Great storage experience. It was convenient and easy to use and make payment. Will definitely share my experience and use again should the need arise. And 'climate controlled' storage is definitely the way to go for long term storage.

Évaluation :

5

Always helpfull and nice

Évaluation :

5

Nothing.

Évaluation :

3

Checking in and paying was a little slow due to technical difficulties. The security card did not work properly either.

Évaluation :

1

The only people there I can say showed good customer service is the assistance manager (white man), a black lady, had both sides of her hair shaved 1. My key card didn't work 2. The doors didn't work most of the time 3. I made my payment for April on 3/27/2024 and the manager the (lady) didn't process the payment so I was charged a late fee and a extra $10.00, this is when I decided to findr me another storage unit somewhere else and I did. I had a funeral to attend and couldn't get into my until the next morning and the doors was still not working, many people told them about this and nothing was done. I had to go to the office and them it's not working. The lady with the shaved haircut help me right away. I want to THANK HER!! and the assistant manager (white man)

Évaluation :

5

Very clean and secure facility will recommend to others.

Évaluation :

5

The manager Alesha I believe her name is was terrific throughout my whole experience

Évaluation :

5

Very helpful in aiding me in getting second locker close to my first one added to my account.

Évaluation :

3

I think if you move out early the rate should be prorated and not be charged the whole month

Évaluation :

3

I only gave it an average because of the manager that work there. Her attitude is absolutely terrible!!! The facility would be great(excellent) if no one had to deal with her. Other than that, her attitude brings the guilty down.

Évaluation :

2

The manager there is rude and some of the staff as well

Évaluation :

3

Every other day doors does not work for loading

Évaluation :

5

Easy inand out. My stuff wasn't stolen so we're good. 10/10 would recommend. The staff were very accommodating and helpful

Évaluation :

3

I was very upset the big load doors were not working. I had to struggle to move items in the side door.

Évaluation :

5

Very good location, staff and cleanliness of facility. Felt very safe and secure using this business.

Évaluation :

4

The Alarm would go off for no reason and bust my eardrums. Not good. You guys charge for not having a secured lock, even though U-Haul is covered legally through the lease agreement for stolen property. That's over extending your hand and taking money away from people and it's wrong and you need to stop. I think notifications are fine but don't violate renters rights to leave it unlocked. The White guy at the Bexely location in Columbus, Ohio is a phenomenal employee and I'd love to see him get a raise. He was polite, explained things thoroughly and even helped me when he could have otherwise penalized me. He was a charm and the best part of my experience with U-Haul. Reward him please

Évaluation :

4

The employee was great but the automated process sort of got in the way of us all doing what we need to do. My initial reservation was cancelled without notification or explanation. The text I got from uHaul were deleted from my inbox without my permission, and no explanatiin given for that either. Also, I was given a wrong unit. Good thing I didn't move all my stuff in before I noticed, because I have a lot and that could have taken awhile. I had to present ID in person since the access codes i was given didnt work so, I had to go all the way back home to retrieve that, and then return and display.

Évaluation :

1

Unprofessional staff mocked me for having difficulty with a sticking door that was clearly malfunctioning. I got my money back before ever moving anything in. Will never use Uhaul again.

Évaluation :

4

Thank you for that you do!

Évaluation :

5

S.O.

Évaluation :

3

Disappointed that several workers would lock large loading and unloading doors before the posted time. This happened to me on at least 2 occasions. Also, there's no refund for moving out before billing for next month. But obviously the storage can be rented out. Seems like your getting paid twice that way. And screwing the move out early customer by not offering a partial month refund!

Évaluation :

4

I didn’t like that my storage unit has a pole in there which takes away from my space.

Évaluation :

4

I think a prorated amount should be something this company and customers could truly use

Évaluation :

5

Easy

Évaluation :

5

staff very helpful!! good service!!

Évaluation :

5

The staff was very friendly. It made a move that is usually a pain very smooth!

Évaluation :

5

We will choose this U-Haul storage facility over others because of the friendly management team and the clean, well lit facility. Thank you again for keeping our belongings safe until we needed them again for the school year.

Évaluation :

5

I really appreciated the staff and especially the manager (Adessa, I believe). They were very helpful and made my moving experience easy and carefree.

Évaluation :

5

“J” the after hours worker was so helpful and polite.

Évaluation :

4

I wish the automatic door wasn’t broken but other than that this is a great store

Évaluation :

1

I’m not happy with manager she is bad attitude and she decided to take out credit earlier I don’t like I decided to move out period

Évaluation :

4

I have no complaints, the facility & staff were fantastic. My only suggestion is, the longer your property is in storage after the first year your cost should go up half the normal increase. It should do that as long as it is in storage. That would not only increase customer volume but clients would feel more comfortable about leaving it in there longer.

Évaluation :

5

Home girl was absolutely AMAZING!! She was very accommodating and hilarious! She made my checkout fun, but was professional and quick. She explained everything thoroughly and got us out of there so we could clear out my storage unit quickly. I would recommend Uhaul on Alum Creek to everyone!

Évaluation :

3

Witnessed unprofessional handling of a separate, irate customer at your Alum Creek service desk on afternoon of June 2nd, 2023. We proceeded with completing my reservation, but I was uneasy about the incident since occurrence. Decent operation and great location, actually! Just hope what I saw is not a common scene there; kind of why I found it worthy of addressing here.

Évaluation :

5

good service

Évaluation :

2

When I signed up, I made a reservation for a 10x10 unit and had a confirmation email and everything. When I arrived a week later to move my stuff in, they told me they didn't have any large units and never actually reserved one for me. I had to figure out where to put half my stuff that day as they could only offer me a 5x6. I asked if they could notify me when a larger unit became available and they said they would- they never did. I checked in with them the next 3 times I went, asking to be notified and they never did reach out so I was with a 5x6 the whole time I was there. The elevators have also been out of order multiple times I needed to get stuff from my unit, which is so incredibly frustrating. The lack of follow through from employees is what annoyed me the most.

Évaluation :

2

I have to question the customer service training of the Manager, Adeshia Petersen. Upon removal of the items from my unit, the movers inadvertently took away one of the moving carts in their truck. The Manager called me and basically said that they had stolen the cart. I don't know who she usually deals with, but the assumption of theft from the get go is not "a best practice" from a customer serice perspective and is not acceptable in my books. I contacted the movers - who had already realized their oversight - and they returned the cart. When I called to update the situation to the Manager, she wouldn't take my call and instead communicated with me through one of her staffers. Not very professional in my opinion. She would not apologize for the accusation of theft and then a few days later, a charge for $75 was applied to my CC on file. This is NOT OK! I spoke to staff in person when I cleared the unit and they would not remove the charge and told me to "call Corporate". I have been a UHaul customer for close to 10 years in multiple locations - including Canada and have never had the rude and offensive treatment I experienced with Ms. Petersen. I would be glad to speak with someone about this should you need any more information. At this point, I cannot recommend this particular location to others and that is unfortunate.

Évaluation :

5

Katherine B. was particularly helpful, informative, and reassuring in the intake process. She deserves a raise for the effort she puts in.

Évaluation :

4

I think you need to forget about the alarm system as it is. It's constantly going off because no one can figure out checking in and out. I feel like I suffered hearing loss over the 4 years there.

Évaluation :

5

The ladies working were helpful, kind and had a great sense of humor!

Évaluation :

5

The service was good U-Haul employees was good to me and they looked out clean place to put your furniture in

Évaluation :

4

Jay (the associate who wears a hat) and Justin were immensely helpful. I was moving out of my unit and they made the process stress-free. They were kind and knowledgeable. They answered all my questions.

Évaluation :

5

The U-Haul storage at Alum Creek was great. It was very clean and well maintained. The staff was always friendly and very helpful. I recommend this location to all that ask. Thank you for the excellent service that you provide. Maria and Bob B

Évaluation :

5

A dumpster and a trash can at the entry would be nice for any items when moving in or when needed.

Évaluation :

5

Great service indeed