Évaluations des clients U-Haul Moving & Storage of Bexley

Nothing perfect.

Well done! Great service. Thanks, Mr. Ian Garriott

Thanks!

🙏🙏💪💪😘

Friendly and fluid experience

The lady working the counter was very friendly and knowledgeable.

Justin provided service I don't see a lot anymore. What a great asset he is to that store and the other young man that was working the store yesterday was also extremely helpful and knew how to provide service and answer customer's questions right away. You're lucky to have both of those young men on your team there. As a business man that's hired many workers over my career, I see valuable assets to your company in them. Thanks again.

This storage place has given me so much trouble I bought a cabin just so I didn’t have to waste another dime. Always changing the rate, hidden charges, people breaking into units, opening my unit to put a rat trap and bug control without my permission. Terrible terrible service. Would never recommend.

There was only one person who seemed to be working and a long wait and a long line when we left.

excellent customer service

Awesome customer service! Equipment very clean and well maintained! 5 Stars across the board!

The staff at this location were veryhelpful and professional.

This is absolutely hands down one of the best U-haul locations I've ever visited. The staff at this location and very professional and the facilities are clean.

Communication, I was not informed about the vehicle not having a pull out rail for easy on/off load. I rented a dolly To move Appliances . Normally this is attached. I couldn't complete my moving.

Excellent process — keep this staff and GM!

I used the mobile, non-contact option. It was complicated and the app had some issues that made the process longer. Also, it was not non-contact. Someone handed me the keys, and then took the keys from me.

Your GM at the Bexley location was incredibly professional and helpful. Her experience was obvious, and she is the reason I’ll rent here again!

Hold onto your GM at the Bexley location. She is fantastic!

The furniture dolly I requested was not provided, and I was not aware of this until I reached my destination. Employees were very friendly and helpful.

Fire Adesha Petersen-Barcus her additude was very unprofessional she apparently didnt want to be their at work she wasnt friendly and once I asked her about the price she became very irritated and I also asked her about the drop off location she didnt know the information and I then asked her isnt it on the computer her customer needs alot of work and maybe she just not need to be working their at u-haul I will never use that location again nor will I recommend any one to go their.

I can't think of anything

The employee who assisted with checking me out yelled at me and I didn't appreciate it. It was late and I did not feel safe adding fuel to the truck. I told him I was ok with a a fuel charge and he yelled at me.

Clean and friendly

Great customer service!

Everyone made experience great! Quick out and quick return- price good.

Everything went smoothly.

Justin is always rude, to me and other black customers...been a customer since nov.2019...I always have snot/spit on my storage units...so I guess no one really monitors the cameras...also its pretty crazy how I spoke to multiple uhaul employees that couldn't explain why I wasnt eligible for the first month free storage with truck rental...when I spoke to Heather in customer service...she was sweet and went above and beyond to help...also 2 days later I am still recieving emails about my "free first month of storage" but I'm not eligible...I'm over it and will soon be done with uhaul...

We returned the truck a few minutes after 7 pm and had to have the employees open it back up to get his wallet. They still charged us overage when we were less then 10 minutes late. Please have the mgr let people know there is a overage when she transfers the vehicle so we can get extra time.

There was nothing I could think of the transaction went smoothly.

staff was friendly and the truck ran like a champ i was very pleased

How could you let equipment leave the yard with a seriously cracked windshield? How could you represent a vehicle had cruise control when it did not?

I can't remember her name, but the general manager on duty on Saturday morning, September 19, was fantastic. Super quick pick-up process, and all the while helping another associate deal with another issue. Returning the truck was a breeze as well. Best U-Haul experience I've ever had, and I've rented many trucks in my life.

It would have been nice to have been greeted by a friendly smile after the stress of driving a 10' truck (towing a vehicle) for three hours. Staff seemed inconvenienced that they had to help me check in.

App could not communicate with phone location service to check equipment in after hours, otherwise fantastic experiance as usual.

Add vehicle storage to site.

Manager female black discourtous,rude ,arrogant,egotistical,no professional work ethic an encouraging the same behavior to her staff, other than that the experience was fine💀

From check in to check out it was smooth and the service was excellent

The only staff person that I had a bad experience with was the manager. She was rude when I contacted her due to my inability to get into the facility. Her condescending attitude would prevent me from ever using or recommending Bexley’s storage facility.

The manager there was really rude in some of the employees are not always helpful however towards the end when I was moving my stuff out it seemed I had a better experience than when I first move my stuff in.

I needed a refund for equipment that wasn't used and I was denied the refund!

It took me 25 minutes to get through the process. I was almost late to the appointment that I was using the truck for and I failed to look at the gas gauge. When I returned (after 18 miles in a Ford F150) the gauge was at 3/4 tank. I realized it must not have been full when I got in it. I called uhaul the next day and they refused to refund the gas money I had been charged because they said I should have addressed it before I left.

Everything went as planned.

Very poor management and customer service. Completed mobile check in and got charged $30 because "I didn't complete mobile check in". No one willing to correct the error.

Great staff !

Very friendly and helpful at this location

Easy pick up and drop.

I was impressed with how easy it was to reserve a Van, pick up, drop off and process billing. I was impressed by how knowledgeable, patient (we asked a lot of questions) and professional the young man was that helped us. I would not hesitate to use this location again for rental and possibly for storage. Thanks!

Everything went very well.

Very convenient right off the highway location.

Don't rent that Ford to anyone. I still see it sitting out. It's a bad ride and worse than any truck I've driven in twenty-four years.

Terrible customer service. The staff act like you're not even there and continue to talk to one another. There was a man training/explaining to another employee how to do something while completely ignoring me, while I'm waiting for 10 min, in 90 degree weather. Train your staff after hours please.

Raekwon was very pleasant and helpful.

The blankets and dolly in the truck, that were not requested, took up valuable space when trying to utilize limited space. We have used uhaul several times in the last few years and this was the first time we encountered that.

The staff at Bexley was excellent. Can't ask for a better experience. Well done.

The Reps at the counter were wonderful. And, yes I will use this location again.

I had no complaints or issues.

Originally went to the store on East 5th Ave. The store was supposed to open at 9 and I stood outside until 10:15 at which point I left and went to the Bexley store. Completely ridiculous that I had to wait and nobody ever showed up. Significantly impacted my moving process and should never be able to happen. The Bexley store was great and very helpful, but again, I should have never have had to even go to it in the first place.

Great customer service

I still can't believe the misleading pricing. It says $19.95 in big letters on the side of the van. Sure, that's how much you'll pay to rent a truck AND NEVER USE IT. The additional charge of dollar per mile is crazy to me. The whole point is to move stuff from one place to another, so everyone is going to have to from the U-Haul place, to the "from" place, then the "to" place, then back to the U-Haul place. That's exactly what we did. All three places were on the same side of town, I feel like not many people could have driven it less, considering the whole point is to move stuff around. We still ended up paying over $40, more than twice the advertised rate. It's absolutely misleading. And then they still want you to put gas in it on top of that!

Get Rid of the covit 19 lol

This is our third time renting from uhaul on alum Creek. Every time we have been happy. We did not have a reservation for whatever wanted but we ended up getting the truck we wanted because the staff did a quick clean for a truck that was just brought in

I arrived a little before 7am on 7/22 and the location was already open. The associate was so knowledgeable, pleasant and helpful. On returning, I was immediately helped by another knowledgeable, pleasant and helpful associate who made the process quick amd easy. Actually, when I called to make the reservation, that was another helpful and friendly associate. Great teamwork! Five stars!

Very helpful staff!

Great service

Great customer service

The staff had amazing Customer service very pleasant and knowledgeable. Great to work with maintained the proper social distancing and just a joy to interact with. Thanks guys

Manager Adesha Peterson-Barcus was very nice and helpful.

Blessed Adventure completed...... A'se

Thank you, Uhaul 🤗

The salesman that helped us was extremely friendly and helpful.

Nicole was very helpful. Great customer service to both team members on duty.

Excellent customer service

Fast and easy

Expensive...

No comment

Staff friendly

Was very courteous & helpful I appreciated it

Good morning... bigger rooms need larger carts...(LOGIC)...if someone comes while moving in, then you have to share...

Thanks to all of the individuals who worked with me and seeing to my needs God bless each and everyone of you and I look forward to having a great repor with you all thank you🤗

Personnel great!

I am happy

Great service!

We appreciate your service thank you for letting us make this possible

This was about as helpful as any moving company could have been,

Very Welcoming!! Nice and Clean

Great customer service

when I finally made it to the facility to store my things for 30 days FREE I found it was on the 2nd floor, $10 lock and Ins for the storage so much for FREE Never again will I use UHaul

Great facility, clean, easy to access.

Made mistakes setting up my account to where I did not get 24 hour access and management did not answer after hour calls from me nor the customer service line. Also left multiple voicemails w/no call

the staff here was the best through out the whole process!! would definitely rent from this location again!! Thanks again Angel Crowley

Fast, friendly service and very clean facilities! Only problem was with the after hour card reader at the storage facility! Overall fantastic experience!

Very friendly people working there. The place is very clean and secure.

If it ever comes a time where I will need another storage, this one will be my # 1 choice. Thank you

Justin was very helpful in getting me all of the information I needed.

Did some remodeling on the house, basement, garage and needed a climate control storage Used it for 7 months clean, secure, night access, near the freeway. Will come back again if ever need storage

Great

When i put my stuff in i had no bugs (roaches) as i was taking my things out i was seeing some in my boxes...even saw some in storage....thats a big problem

Very pleased with my experience. The facility is very clean and the staff was very friendly and kind.

Uhaul at Bexley have me the best service ever. Very clean and well maintained

This is a great facility!

Great location and friendly staff.

I think you should have full access it says 24 hours that's all

No additional comments.

Super clean. Always felt safe and secure. Staff was always helpful and friendly. We moved in during their grand opening - if there were any bumps we did not notice. Best storage ever used.

Horrible horrible horrible