Customer Reviews for U-Haul Moving & Storage of Biltmore

5 458 évaluations

2626 E Indian School Rd   Phoenix, AZ 85016

(602) 977-0902

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(602) 977-0902

2626 E Indian School Rd
Phoenix, AZ 85016

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Mileage was not recorded correctly when I received it, and when I returned it after hours, they charged me twice what I should have been charged for mileage. Felt like I was scammed.

Brendan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynett W. 
Évaluation :
5

Tim was extremely helpful walked me through what everything meant on my receipt answered my questions and was very courteous!!!

Stephanie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex J. 
Évaluation :
5

This facility went above and beyond to assist me!

Amy K.  |  Premières impressions 
Évaluation :
5

Great customer service at both sides

Steven T. 
Évaluation :
5

The gentleman that helped me was very pleasant.

Erica S. 
Évaluation :
4

The 3rd party transport team were very friendly, however, the process dealing with the 3rd party group is a little confusing. It all worked out but more up front explanation when ordering would be helpful.

justin Z. 
Évaluation :
5

The brakes may need some work soon on the truck that I rented, but other than that, customer service was excellent & it went smoothly. Thank you for the pain-free moving experience!

LORALYN B. 
Évaluation :
5

Phone check in takes longer than counter

LAURI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gwendolyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil G. 
Évaluation :
5

Timothy was very helpful and kind you should hire people like Timothy

Kimberly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otis D. 
Évaluation :
5

The manager, girl boss, at this store is the best I've ever seen

MARIE D. 
Évaluation :
5

Anna was very helpful and made sure all the details were correct. Renting and returning were simple and efficient.

Andrew G. 
Évaluation :
1

I filled the truck. Provided a receipt. It was not acknowledged. I was told I had to pay an extra $50 for gas because of the gauge. However I showed I receipt of gas purchased not even 1 mile away not even 15 minutes old. I didn't think it was fair but being a female I had to suck it up. I was polite and had to agree to the charge.

Soony C. 
Évaluation :
5

Very well run store. All the employees are helpful and professional, it shows that there is excellent management here.

mary m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay F.  |  Expérience générale 
Évaluation :
5

Thanks for being there and for making it pleasant.

Beth H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEATRIZ C. 
Évaluation :
5

Nothing, Anna was awesome to deal with and very helpful in orientating me with the equipment and getting me out the door quickly.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn I. 
Évaluation :
5

Everything went smoothly...

Curtis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie D. 
Évaluation :
5

This Uhaul location has good customer service. The guys are very helpful making sure you have everything you need and if need any moving help. A+

Angela C. 
Évaluation :
5

Great staff and very good customer service

Steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl K. 
Évaluation :
4

We had a great experience. Everything went smoothly with picking up the truck/trailer and return. I was very surprised by the experience and would use this location again.

Michelle W. 
Évaluation :
5

My first experience with this location was very good. The first truck I rented did not have a loading ramp, but they corrected this very quickly and then I was problem free.

clifford M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
3

The rep who helped me did not put the dolly in the truck. I had to return to the location to get it. The rep didn't even apologize for the inconvenience.

Jason L. 
Évaluation :
1

Anna has always been great but it seems every time I go this location there is an issue. From blocking my truck when I had a pre-arranged 5am pick up, so I had to hang around and wait for 2 hours for staff to arrive to get my truck out, through to making my reservation for a trailer 3 days in advance and then being told, upon arrival, that they had no trailers and I should have to drive around the valley and wait for opening times at other locations to find a trailer. That is not my job. If you know the trailer is not going to be in stock, the onus is on YOU to find another trailer and have it delivered to the location. I had absolutely no choice, due to time constraints, to take an open trailer which was far from suitable. It was stressful, my items were at risk and I had to put most of my items in my SUV for safety. I was promised a $50 refund due to your failure to guarantee my reservation and it was not credited to my account. I am not sure how much longer I can tolerate regular debacles with UHaul. I might just buy my own trailer to save these kind of headaches in the future.

DEVON B. 
Évaluation :
5

The staff at this location are exceptional

Thomas H. 
Évaluation :
5

Good service!!

SALVATORE L. 
Évaluation :
5

Don't remember the name of the gal that helped us but she is a keeper. Very helpful and great personality.

Lee S. 
Évaluation :
4

I have not received a receipt yet.

Michael J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandy K. 
Évaluation :
5

Everyone at this location always helpful and nice

JONATHON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Signa O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk B. 
Évaluation :
5

The process was very fast and easy. Well done!

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

Staff went out of their way to help me before regular hours when they noticed I continued to struggle with the mobile pickup. Allowed me to finish the process with them and to be on my way. No improvement needed at least as it relates to customer service.

Marilyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney C. 
Évaluation :
4

Gas up your trucks. You charged the person who brought it in empty (more than the going rate for gas). So how about not have your next customer suffer by having to visit a gas station BEFORE they even get to use the truck! Moving is stressful enough.

YOLANDA H. 
Évaluation :
5

Excellent customer service and fast.

Gwynne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
1

The truck was supposed to have over a quarter tank of gas? The gas light came on before I made it to my condo on Central, less than ten miles away. Very disappointing so I left half a tank for your next customer so they might not have the same negative experience

Aaron B. 
Évaluation :
1

U-Haul, I rented a pick up truck yesterday and was told at the counter that there is 1/4 tank of fuel and to bring it back at that level. When I got to the truck there was not 1/4 tank it was less than that (2 lines above empty). Rather than have to waste my time and go back into the counter I took a photo of the fuel level. I returned the truck with the fuel at 3 lines above empty so actually came back with more fuel than when I left. I explained this to the guy who was checking me out so I would not get charged any extra on fuel. I get my e-mail receipt that day and saw that I WAS CHARGED A FUEL DUTY PLUS FUEL! I then have to go and waste my time (calling U-Haul twice) to get it sorted and get the refund. The return has been posted but no apology on the call just a crap attitude of "whatever". Not happy! So no I would not recommend this location or renting from U-Haul again! Miles Berryman

Miles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison Joan H. 
Évaluation :
5

The van I rented had spilled coffee or soda in the cupholder Other than that everything was great

Kevin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsey H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bianca Z. 
Évaluation :
5

Excellent customer service. All needs met in one location. Well maintained environment, professional staff and conveniently located. Thank you for assisting with reducing the stress that tags along with moving. Have a great day

phyllis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie A. 
Évaluation :
3

The personnel expected us to back the trailer into its parking spot around the back of the building instead of them doing it. I worked at uhaul many years ago and it is not the customer's responsibility to park a trailer after it has been returned, it is the employee's responsibility! very unimpressed with the personnel at the 28th street and Indian school location in Phoenix.

Patricia D. 
Évaluation :
5

I had an issue upon returning the truck - I was charged for an extra day because it was a few minutes after 5 p.m. But the manager (Anna) did a great job of addressing and fixing the issue once I brought it to her attention. She was very fair, reasonable and professional about the whole situation.

Raj G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Payam H. 
Évaluation :
5

I would like to said good job, but when I returned it was complicated

Abayneh E. 
Évaluation :
5

Very efficient, friendly, all-around great experience

DAWN A. 
Évaluation :
4

I don't like having to review the truck condition online AFTER I have officially rented the vehicle. It was difficult to use, NOT intuitive for the end user, AND cut into my rental time by 20-30 minutes. Why do have to do this online, when you have employees literally steps away from the vehicle?

Katherine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
3

Line at service desk was long and there was only one employee working. The transmission on the truck was very difficult to use.

Evan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
2

Was over charged for equipment that I didn't have & gas mileage was hidden during the confirmation of picking up truck. This was in March 2020 with several emails & still not one response. Check out all other truck rentals first

Monica H. 
Évaluation :
5

The app totally screwed up my reservation but the employee in store got me in and out quickly and with understanding got my frustration.

Yolanda H. 
Évaluation :
3

Staff helpful but stressed due to many customers waiting in line. One staff person trying to deal with a reservation problem and handle many requests at same time.

mark L. 
Évaluation :
5

Staff was very friendly and helpful! I thought everyone there was awesome and very nice! Merci!

ALI G. 
Évaluation :
5

Fast! Easy. Friendly staff.

Michael V. 
Évaluation :
5

Location had exceptional customer service both checking out and returning the vehicle.

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob H. 
Évaluation :
5

I would like to commend Anna your service agent as she went above and beyond helping me find the right trailer for my needs. The equipment (5X9 Ramp trailer) was in great shape too.

George T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omniya A. 
Évaluation :
5

The van I rented had a transmission problem shifting. I would accelerate past 2nd gear and let go of acceleration, the engine would Rev loudly as it downshift. It was kinda scary after 2nd gear. U let up and the engine revs high a jerks back

brian J. 
Évaluation :
3

I went to this location weeks in Advance....2 days before pick up they change my pick up location to Mesa adding over 2 hours to my trip...I said no....they called 1 day ahead changing my location to Chandler...adding 2 1/2 hours...I was pist big time....I went down to the original location...saw the 5x8 trailer available and reserved pick up the following day......this happened last year...same excuse...will not be returning...

KATHLEEN B. 
Évaluation :
4

Very good services.

Danita F. 
Évaluation :
4

I don't like that the vehicle doesn't come completely filled up. I had to kind of guess how much gas to put in and I put more in than I needed. Boo.

Jeffrey B. 
Évaluation :
5

great service very gratefull thx

jose R. 
Évaluation :
1

Csr on the front seat was rude not a friendly person

veronica D. 
Évaluation :
4

Have a.c. in the store.

kris R. 
Évaluation :
5

We were walk-in's as Budget didn't have what we'd reserved so this U-Haul location was very accomodating!

scott N. 
Évaluation :
5

Thank u guys for everything in clouding the return of your truck Theresa M Smith

Theresa S. 
Évaluation :
2

Better training for employees and management to treat customers better, meaning to be helpful to them and more respectful of their time.

JACQUES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

harvey E. 
Évaluation :
2

Checking in was easy, everyone was nice but that's where it stopped. It would have been nice to have the truck loaded with the appliance dolly….you have 3 grown men just chatting it up, one rolls the utility dolly to me and I had to load it alone, no offer to assist, not another customer in sight. I'd like to think if I was an elderly female maybe they would have offered to help but because I'm younger there's no need. The truck was filthy, an empty big soda cup in the back seat. When I returned I pulled into the bay as instructed, the sign reads stay in vehicle and someone will be there to check you out. I waited around 7 minutes and no one comes so I go inside to find the same guys just chatting it up plus 1 more, no customers in line, and one just sitting on his phone by the area closest to the checkin bay. I asked what do I do they said just leave the keys in the car…it was 12:30pm. No customers…I left with a pit in my stomach…what if they damage the vehicle and blame me, I should've forced them to check the vehicle before I left so I was covered. Any who, the thoughts that come to my mind when thinking about the crew that day are lazy, bored, no awareness of customer service, definitely ain't going above and beyond…they actually did the complete opposite. 4 grow men working and not another customer in sight but still had me driving a filthy truck and did not bother to come out to check in the truck(Per your sign). As an HR Manager, I'd be furious if I knew we were paying people to stand around on their cell phones and not help customers. I am aware it's slim pickings out there so finding quality people is hard…maybe focus on quality and not quantity?

Claudia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chase M. 
Évaluation :
4

The truck we used was dirty inside. We had to sweep it out before we sat down. This is normal whenever we go to this location.

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valeria O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan B.  |  Expérience générale 
Évaluation :
2

The space was too limited for the cost

plant p.  |  Expérience générale 
Évaluation :
5

The price was reasonable and I never had a problem from lack of security. Nice convenient location and friendly staff.

Timothy D.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Delmia L.  |  Expérience générale 
Évaluation :
5

The young man That attended us What is a good listener he answer all my questions and was very helpful he made sure he took care of it and that meant a lot to us I forgot his name but I like to take your long hair

Roy G.  |  Expérience générale 
Évaluation :
5

Excellent customer service!

Andre D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA C.  |  Expérience générale 
Évaluation :
5

Everything was kept intact.

sylvia s.  |  Expérience générale 
Évaluation :
5

Anna was great. There was a gentleman who helped me on a previous visit who was wonderful also.

ALLISON H.  |  Premières impressions 
Évaluation :
5

Very good experience,would definitely rent from that location again😊Ethan the young man who checked us out was especially friendly.Good customer service is very important to us!!

Rose F.  |  Expérience générale 
Évaluation :
5

Love the storage. Staff are friendly and all seem to be busy working hard

David S.  |  Premières impressions 
Évaluation :
5

Friendly staf.

DUDLEY H.  |  Premières impressions 
Évaluation :
5

The Indian School and 28th Street locations has got their act together. They're casual and approachable but professional too. Give the staff a pay raise on me:)

Stephen D.  |  Premières impressions 
Évaluation :
5

This is by far the best storage facility I've ever used I highly recommend the storage facility the staff is above and beyond excellent they are amazing I cannot express how amazing the manager is the staff are everybody is friendly and goes above and beyond any expectation I ever had they treat me better than family by far the most amazing staff I've ever encountered .....

joshua s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALENCIA H.  |  Expérience générale 
Évaluation :
4

The staff were friendly and greeted us as we walked in.Unlike the other location that were rude and tried to brush us away with their negativity and unfriendly attitude.I will definitely not visit that place ever again!First impressions are a big deal to us and your store was spot on 👏Thanx!

Rose F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delmia L.  |  Premières impressions 
Évaluation :
5

Extremely functional team. Thanks for helping me. They did their job well. I had no problems with their staff and they executed their job as they should have. No problems!

albert s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip R.  |  Premières impressions 
Évaluation :
5

Staff was very helpful thank you

RICHARD M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sonja L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE ALLAN H.  |  Expérience générale 
Évaluation :
5

It would be nice if the large sliding door to the storage facility was open after hours we had a late move and it made getting our stuff into the storage unit take much longer

Illeana W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
2

The only person who was nice and wasn’t rude was the gm other than that employees were rude and ha no customer service skills

Amanda C.  |  Expérience générale 
Évaluation :
3

Corporate wise communication via tex and emails was good. Local staff was hit or miss. Some were more friendly than others over the 2 plus years I stored stuff there. Four doors into the office and only two you could access and on brings you in behind the counter. Overall for my storage needs its was good. Wasn't an experience just a good place to store stuff

daniel l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annabella j.  |  Expérience générale 
Évaluation :
5

Clean facility. The little welcome back inside the unit was a nice touch that most Centers don't do. Alexander in particular was very friendly and helpful and seemed quite competent... GM/MCP, make sure you keep him around

Stan D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bruno s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Racquel K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shaun S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONRAD P.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Aniela R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denise C.  |  Expérience générale 
Évaluation :
5

The only issue was the over aggressiveness from corporate on the account being paid. even though there were arrangements with the manager she had no control over what corporate was doing and in the midst of moving covid-19 on top of it it was just one added stress that wasn't appreciated. other than that it was great and the manager at 26th Street and Indian School in Phoenix Miss Anna is awesome

Terrance N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marina G.  |  Expérience générale 
Évaluation :
3

I wish the main sliding doors were still available to be open even during off hours. I know it's probably a security thing, but trying to rush over to the facility before they close at 7 pm so I could move items was a little bit of a hassle.

JACOB P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND G.  |  Expérience générale 
Évaluation :
5

Thank you Anna for all your help. Thank you for communicating with me even on your days off, made the experience so much better and easier. All in all this storage facility was very clean, kept cool even during this heat and always helpful employees there to assist.

Million H.  |  Expérience générale 
Évaluation :
5

My experience at U-Haul in the past has always be "OK" . This time it was extraordinary. Sean took care of every detail for me. He made recommendations that were valuable and took great care to show me the location of the unit and how the worked. He was amazing. I met the Manager as well and she, even tough busy wanted to make sure I was taken care of. Well Done !!!

sharon m b.  |  Premières impressions 
Évaluation :
5

Anna was EXCEPTIONAL! She did everything she could to help us. She made the experience run super smooth and she was very warm and kind.

Elizabeth M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMERANSHIA A.  |  Expérience générale 
Évaluation :
5

Anna went above and beyond for us. We truly appreciate it.

Marty L.  |  Expérience générale 
Évaluation :
5

The staff were GREAT. Thank you!

David W.  |  Expérience générale 
Évaluation :
5

Anna was Amazing, helpful, answered all questions and got back to me on additional questions in a very timely manner!

Racquel K.  |  Premières impressions 
Évaluation :
5

Anna rocks!!!

Terrance N.  |  Premières impressions 
Évaluation :
1

The area for parking cars was not well maintained and very dirty. Bird droppings and dead birds were everywhere. When I parked my vehicle in the assigned spot, it was covered in bird feces in a very short time. Ended up not wanting to use the space. Would not recommend that anyone leave a car at this facility.

Anne F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael w.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gloria D.  |  Expérience générale 
Évaluation :
5

Alexander was awesome. He was very informative, polite and helpful.

NYDRA B.  |  Premières impressions 
Évaluation :
4

no power steering

Boyd A.  |  Premières impressions 
Évaluation :
1

Worst experience EVER!!! Not only did I show up to get my storage unit that I prepaid for, but it was no longer available! I had to change my location and get a unit that was not air-conditioned! Who knows how much stuff in my storage is going to be completely destroyed by the heat in Arizona! All Uhaul cares about is the all mighty dollar! They don't give a rats butt about the customer whatsoever! I will never use Uhaul again!! If you are considering using this Inept crappy company, you might want to reconsider and go somewhere else!

Karen C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m.  |  Expérience générale 
Évaluation :
5

One of the best experiences I've had with UHaul! This store is great. Anna and her team are very helpful and go above and beyond. I will be recommending this store in the future. They made my complicated moving process as painless as possible!

Emily G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C.  |  Premières impressions 
Évaluation :
2

I paid for 24 hour access but when trying to access the facility after hours the doors were locked and I was unable to access my store unit smh

april c.  |  Premières impressions 
Évaluation :
4

Manager was awesome. Friendly and helpful.

Jon B.  |  Expérience générale 
Évaluation :
2

I rented a 5x10 unit for several months and it was Very easy. No problems with unit, and I also rented one of their moving vehicles. Great experience.

MICHELLE M.  |  Expérience générale 
Évaluation :
2

It's almost impossible to get though to anyone on the phone. Yesterday I was bounced around 3 or 4 times, I was hung up on and I was on hold for over an hour. Not happy!!

john h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenyon W.  |  Expérience générale 
Évaluation :
5

N.D.

ROBERT W.  |  Premières impressions 
Évaluation :
1

Worst move experience ever. I thought I could use U-Haul for all my needs but it was very frustrating. I had to go to 4 different facilities and sent a significant amount of time on the phone and felt the solution is too expensive and unpredictable

ADA E H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATIA R.  |  Expérience générale 
Évaluation :
5

Everything was welled maintained and the staff was great.

porcha i.  |  Expérience générale 
Évaluation :
5

Give Anna a enormous bonus and a huge raise! She was awesome!

john m.  |  Premières impressions 
Évaluation :
5

The Young lady that help me was extremely helpful extremely knowledgeable extremely fast very convenient

Ameenah R.  |  Online Move In 
Évaluation :
5

It was easy to rent a van and a storage unit.

Keith M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josie b.  |  Expérience générale 
Évaluation :
4

Overall great reviews with one exception. The online storage unit process is not clear about how you get to your storage unit. I had to change my reservation after learning the only means of second floor access was via a stairwell. I had to pick something with drive up access so I could unload heavy items using a ramp and a hand truck. Recommend updating the website to display a 3D graphic showing main point of entry and vehicle or pedestrian access path to storage unit.

Jay T.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H.  |  Expérience générale 
Évaluation :
5

The 175 per month rate is expensive

David H.  |  Expérience générale 
Évaluation :
5

Employees very helpful

Keith M.  |  Premières impressions 
Évaluation :
5

Friendly staff !

Denise k.  |  Expérience générale 
Évaluation :
2

I think it is quite unfair to charge for a whole month when you leave your contract. I wish you would prorate the charge.

Rakesh A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tim c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alec L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CINDY W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rebecca R.  |  Expérience générale 
Évaluation :
3

When I reserved the unit online I gave them all my information and when I got to the storage facility they made me do it all over again that made no since to me

Joseph E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN WILLIAM W.  |  Expérience générale 
Évaluation :
1

I get to the Phoneix location and its incorrect they had no storage. The next location 8miles down the road, internet was down along terrible customer service. I was advised all the wrong information the whole time and on top of speniding over $1100 the exprience was the worst I ever had.

Erik A.  |  Premières impressions 
Évaluation :
1

Uhaul is over rated

KIMBERLY A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shane b.  |  Premières impressions 
Évaluation :
1

Had my storage unit broken into two flat screen tv taken to sound systems taken car woofer speaker amp Xbox and several other items taken. And was given number to call which was no help. And pay 175 for inside unit and things still get stolen

Paul J.  |  Expérience générale 
Évaluation :
5

I trust uhaul company.

Eldra m.  |  Premières impressions 
Évaluation :
5

The gentleman who helped me check in was particularly helpful. Thanks

David F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C.  |  Expérience générale 
Évaluation :
4

Had a glitch with switching credit cards which wasn't handled properly so I got a late fee for non payment which was later reversed but it too three phone calls and finally a trip in person to the facility to get the late fee refunded. Call center was great but never got a call back regarding the late fee from the storage facility which was annoying.

Harriet W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

enrique s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shawna c.  |  Expérience générale 
Évaluation :
5

The staff at this location were very helpful as my initial storage reservation location was a complete disaster.

Ashley H.  |  Premières impressions 
Évaluation :
5

My check in and check out experience were professional and stress free. Jose made my check out a breeze!

Karissa B.  |  Expérience générale 
Évaluation :
5

Customer service was excellent.

mike h.  |  Expérience générale 
Évaluation :
4

They should warn people that the largest units they have are on the second floor.

LARISSA C.  |  Premières impressions 
Évaluation :
5

Seam and Collete both were always helpful and professional. I have used many storage units across the IS and by far this has been my best experience. Kudos

scott v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan J.  |  Expérience générale 
Évaluation :
5

Stored a vehicle here for a year and a half. Very convenient to the airport. Access was easy for quick entry and departure from the facility. Staff was always very helpful. Only recommendation would be to provide two access cards rather than just one.

Daniel K.  |  Expérience générale 
Évaluation :
5

Great staff

John M.  |  Expérience générale 
Évaluation :
5

Collette and Sean were extremely friendly and helpful throughout my time there. They were always understanding and helpful. I do appreciate them.

shawn m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn M.  |  Expérience générale 
Évaluation :
5

Very professional staff, facility well maintained and safe and clean. Felt belongings were secure and card system was easy to use. Like the set up of the storage rooms. Would highly recommend.

Sarah B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernice G.  |  Expérience générale 
Évaluation :
4

My only comment is that sometimes rules should be bent or modified in certain situations. While I found the staff to be overall helpful there were a few instances that flat "no" could have been a "maybe". One such example was I arrived early at the facility to get some things out of my storage. This was about 20 minutes before the units were to open (unless you had 24 hour access which I did not). I was told no and had to wait. My only other concern is that I get charged for a lot of little extra things that my current storage offers for free. This is one of the reasons why I left. Value and economy. In times like this its very important.

Erik L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jared S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa d.  |  Expérience générale 
Évaluation :
1

Staff very rude told me I was set up for auto pay then entered my name and address in wrong so I would not get mail. When I confronted them on huge late fees and their mistakes the response was to bad pay or else. Terrible place never again.....

Shelley K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSS P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shevelle D.  |  Expérience générale 
Évaluation :
1

Worst customer service I have experienced in a long time staff at 2626 e. Indian school rd. was not interested in customer service at all , not friendly , not helpful and not interested in the least . this is not the last bad review I will be posting .

steve b.  |  Expérience générale 
Évaluation :