Customer Reviews for U-Haul Moving & Storage of Biltmore

5 545 évaluations

2626 E Indian School Rd   Phoenix, AZ 85016

(602) 977-0902

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(602) 977-0902

2626 E Indian School Rd
Phoenix, AZ 85016

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

These guys are the best at 28th St. and Indian school I'm always running by U-Haul dermoid buying product at this particular uhaul. They best! Jon

JONATHON C. 
Évaluation :
4

I picked up the truck at 4am. It was in the pickup lot/location, which was fine. But there were two vehicles parked in front of it, blocking me in. I had to back out onto the next property to get the vehicle. Otherwise, everything else was just fine.

Dustin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristobal D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M.  |  Expérience générale 
Évaluation :
5

I rented a 26 foot truck for a 900 mile move out of state, and one of the head lights was broken which made it extremely difficult to drive at night through the Rocky Mountains. Also, the truck did not allow me to fill the tank more than 3/4, so I had to stop regularly for gas. I mentioned both of these things to the drop off location.

Jody R. 
Évaluation :
2

Rental check in was not a good experience. The Check out folks were not friendly and made me feel like I was imposing being there. The charges were more than what was stated in my online reservation, but I needed the trailer so I went a head. The trailer leaked water in the front drivers side and got my contents wet. On a positive note, the return was very good... the guy that checked me in was friendly and efficient and did a great job.

David H. 
Évaluation :
4

Easy and efficient!

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven E. 
Évaluation :
5

It was fine

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

The employee who helped me (sorry didn't get his name but long dark blonde hair) was awesome - friendly, courteous and efficient! I had requested mobile pickup and had issues and he helped me no problems. When I returned it early (just before closing time) and didn't wanna risk my phone not working again, he helped me again, with a “Mahalo” because he knew I'm from Hawaii. Great experience and would rent from this location again!

Kirsten G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doreen G. 
Évaluation :
5

Employee Sean O'Connor was extremely helpful and professional. Overall made the experience great.

Marcus O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taj R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon M. 
Évaluation :
5

$71 for two hours rental of a $19,95 van is pretty ridiculous

Kenneth E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
5

Friendly but understaffed

Coleen A. 
Évaluation :
5

The service was convenient and the staff was not only professional but kind to my needs

Leroy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula R. 
Évaluation :
4

Was quoted $29,95 for one day rental. Was charged $34,95 on credit card. Tried to call for clarification but could not get thru on phone. Wife went on line and found trailer with ramp if $34.95, This was not explained to me when I reserved trailer. Also never received bill via email.

dudley B. 
Évaluation :
5

Nothing could make it better. Was greeted with a smile and got the trailer I booked. Was on my way in no time .

STEVEN JOSEPH F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeana J. 
Évaluation :
5

Really excellent staff. This is the kind of location I would stick with. I felt like I could trust everyone working at this location. I was treated with respect and made to feel like a part of the team.

Cale E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert S. 
Évaluation :
4

straps should be provided to secure items in the back of the truck.

chris W. 
Évaluation :
5

Anna Frick, manager at this location was fantastic. We had last minute issues with a moving company that didn't deliver our moving container, we had a flight out of state to get that same day, and were desperate not knowing what to do. The manager of another U-Haul store (I can't think of his name) called Anna and she readily identified 2 U-boxes that we could use to put our furniture. We decided to ship our containers using U-Haul services, and that ended up being much better price. Anna was very knowledgeable, fast, and competent. Thank you so much Anna for helping us!

Elenir M. 
Évaluation :
3

Second time in one week where I was given keys to a vehicle that as not available or on the lot, causing the need to paperwork to be reprinted and checkout process all over again. This particular vehicle had empty beer bottles under and behind the seat.

Geoffrey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andrew G. 
Évaluation :
5

Great check-in & check-out experience with friendly staff.

Silvia S. 
Évaluation :
5

Excellent and friendly customer service!

Amy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
4

Returning the rental after hours, using the app was a little confusing for someone who isn't tech savvy. Luckily my son was with me to help, otherwise overall rental experience was great.

BESS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Z.  |  Premières impressions 
Évaluation :
5

The staff were friendly and helpful. The space and truck were clean. I can't think of anything needed for improvement. Merci.

Rebecca S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayne M.  |  Premières impressions 
Évaluation :
5

Anna provided superior customer service to us. There was an issue with the odometer upon our return and she immediately looked into it thoroughly and followed up with me by the time I got home with the resolution and correction. Her demeanor is very professional and friendly. She is an asset to the company and an important reason I will continue to use this location for my needs.

Paula W. 
Évaluation :
5

Everyone who works there is so friendly and helpful I love this location

Jessica G. 
Évaluation :
4

My drop off location was also changed 2 times.

CUAUHTEMOC V. 
Évaluation :
1

1st of I ordered a dolly that I didn't get. This location was 26 miles away for me to make it home and not have it. 2nd I drive to Riverside california made it under the miles returned a day for. On half tank when I picked it up top it off before hitting the high way at 80 bucks half way here another 80 buck when I turned the uhaul in it was on a half tank. This trip was planned I knew how much I would spend. I was charged 62 dollar why they say the gas was not at half. THANKS A LIE. EVERYTHING WAS MANAGED IT DONT MAKE SENCE THAT AFTER ALL THAT THE TANK WAS NOT ON HALF SOMEONE IS PLAYING A HORRIBLE GAME AND IM PISSED. I WANT MY MONEY BACK THE CHARGE IS A LIE I WANT MY 62 DOLLARS BACK

CHANTEL D. 
Évaluation :
5

I've rented from this location several times over the last few years and the service is always outstanding. The counter employees are helpful and professional and the Manager consistently goes above and beyond to help customers.

Christina K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arpana J. 
Évaluation :
5

Outstanding extremely polite and competent staff. And check in with the manager, she was beyond outstanding. Uhaul is lucky to have this crew!

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia E. 
Évaluation :
5

Cuando fui a return my truck estaba cerrado y no funcionaba el Internet de mi cell y hablé por teléfono y me comunicaron con una persona en español todo el tiempo me ayudo y pude regresar el truck es mujer y fue muy amable excelente que te hablen en tu idioma Thanks uhaul y a todo su equipo

Yliana A. 
Évaluation :
5

No problems; therefore good experience

Alan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jorge D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brynne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M H. 
Évaluation :
1

Terrible return, procedures not followed.

Bernie M. 
Évaluation :
4

It was quick an efficient. My truck was in a back lot so I couldn't do the mobile pickup, but they still got me in and out quick enough.

Christian W. 
Évaluation :
4

Great experience at this location. Would definitely recommend! They recently handled my temporary storage and moving needs for a reasonable price.

REGINALD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie B. 
Évaluation :
2

After containers were loaded and returned for transportation, they were lost for weeks. Unrelated containers were added and removed from my contract list. Overall container tracking is poor.

Frederick G. 
Évaluation :
4

Why is there an issue w/ith temporarily storing a u-hual truck (with a customers items locked inside), over night on the U-haul grounds? There should be no additional liability to uhaul than if the person had rented a storage unit located on the grounds. If the renter of the tuck has not purchased an insurance policy that dictates terms of said liabilities, the beginnings and ends of said liabilities are solely upon the truck renter. Simple. u-hual legal and marketing should investigate the possible economical feasibility of this additional insurance option, as there are situations that might land a customer in this described situation.

Darryn C. 
Évaluation :
5

I have no issues or complaints to improve upon. They are a good group of people. I've dealt with almost everyone there since I have a storage unit and rent trucks 3-6 times a year.

Stephen D. 
Évaluation :
4

Change “van” to “moving trunk”.

JANET B. 
Évaluation :
5

Great Srvc

Darryl S. 
Évaluation :
5

The guy that returned my trailer was really friendly and easy to work with. I will use this location in the future if I need something.

STEVEN B. 
Évaluation :
5

N/A. Excellent service and operation. Quick in and out. Truck performed perfectly en route to drop off.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Good customer service Good people

ALEJANDRO T. 
Évaluation :
5

Tyler smith who helped us was not only amazing and friendly. But took care of every need we had….. Thanks Tyler!!! Can't wait to rent from you again

Christian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHASHIRA M. 
Évaluation :
5

This location, especially the on-site manager and employees provide excellent customer service. I've conducted buy here since 2018 and the customer experience has improved by leaps and bounds. When I dropped off my belongings for storage I noticed an increase in other customers storing here. I spoke with the manager and noticed a professional and friendly communication.

Nya R.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sherin C. 
Évaluation :
5

Include the name of Jesus in your business and be obedient to His commands and watch Him open the floodgates of heaven of blessings 🙏🙏🙏🙏

EVED SADIK Y.  |  Premières impressions 
Évaluation :
5

I originally went to the location on 24th st and McDowell (where I had the reservation for 9:30) but they did not have the trailer available. The Indian school location also didn't have the closed trailer I reserved. Still waiting for my 50 dollar reimbursement for the location not having my rental ready when I reserved it

michael S. 
Évaluation :
5

Great prompt service from the team. They walked me through adding a dolly to the rental and were quick and efficient with the return. Great work. It was great working with them, I will recommend this location

Ben T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa M.  |  Expérience générale 
Évaluation :
5

From walking in GR8GR8GR8and dropping off GR8GR8GR8 THANKS ALL OF YOU GUYS KILLED IT

dan D. 
Évaluation :
1

Mileage was not recorded correctly when I received it, and when I returned it after hours, they charged me twice what I should have been charged for mileage. Felt like I was scammed.

Brendan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynett W. 
Évaluation :
5

Tim was extremely helpful walked me through what everything meant on my receipt answered my questions and was very courteous!!!

Stephanie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex J. 
Évaluation :
5

This facility went above and beyond to assist me!

Amy K.  |  Premières impressions 
Évaluation :
5

Great customer service at both sides

Steven T. 
Évaluation :
5

The gentleman that helped me was very pleasant.

Erica S. 
Évaluation :
4

The 3rd party transport team were very friendly, however, the process dealing with the 3rd party group is a little confusing. It all worked out but more up front explanation when ordering would be helpful.

justin Z. 
Évaluation :
5

The brakes may need some work soon on the truck that I rented, but other than that, customer service was excellent & it went smoothly. Thank you for the pain-free moving experience!

LORALYN B. 
Évaluation :
5

Phone check in takes longer than counter

LAURI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gwendolyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil G. 
Évaluation :
5

Timothy was very helpful and kind you should hire people like Timothy

Kimberly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otis D. 
Évaluation :
5

The manager, girl boss, at this store is the best I've ever seen

MARIE D. 
Évaluation :
5

Anna was very helpful and made sure all the details were correct. Renting and returning were simple and efficient.

Andrew G. 
Évaluation :
5

Very well run store. All the employees are helpful and professional, it shows that there is excellent management here.

mary m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay F.  |  Expérience générale 
Évaluation :
5

Thanks for being there and for making it pleasant.

Beth H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan B.  |  Expérience générale 
Évaluation :
2

The space was too limited for the cost

plant p.  |  Expérience générale 
Évaluation :
5

The price was reasonable and I never had a problem from lack of security. Nice convenient location and friendly staff.

Timothy D.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Delmia L.  |  Expérience générale 
Évaluation :
5

The young man That attended us What is a good listener he answer all my questions and was very helpful he made sure he took care of it and that meant a lot to us I forgot his name but I like to take your long hair

Roy G.  |  Expérience générale 
Évaluation :
5

Excellent customer service!

Andre D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA C.  |  Expérience générale 
Évaluation :
5

Everything was kept intact.

sylvia s.  |  Expérience générale 
Évaluation :
5

Anna was great. There was a gentleman who helped me on a previous visit who was wonderful also.

ALLISON H.  |  Premières impressions 
Évaluation :
5

Very good experience,would definitely rent from that location again😊Ethan the young man who checked us out was especially friendly.Good customer service is very important to us!!

Rose F.  |  Expérience générale 
Évaluation :
5

Love the storage. Staff are friendly and all seem to be busy working hard

David S.  |  Premières impressions 
Évaluation :
5

Friendly staf.

DUDLEY H.  |  Premières impressions 
Évaluation :
5

The Indian School and 28th Street locations has got their act together. They're casual and approachable but professional too. Give the staff a pay raise on me:)

Stephen D.  |  Premières impressions 
Évaluation :
5

This is by far the best storage facility I've ever used I highly recommend the storage facility the staff is above and beyond excellent they are amazing I cannot express how amazing the manager is the staff are everybody is friendly and goes above and beyond any expectation I ever had they treat me better than family by far the most amazing staff I've ever encountered .....

joshua s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALENCIA H.  |  Expérience générale 
Évaluation :
4

The staff were friendly and greeted us as we walked in.Unlike the other location that were rude and tried to brush us away with their negativity and unfriendly attitude.I will definitely not visit that place ever again!First impressions are a big deal to us and your store was spot on 👏Thanx!

Rose F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delmia L.  |  Premières impressions 
Évaluation :
5

Extremely functional team. Thanks for helping me. They did their job well. I had no problems with their staff and they executed their job as they should have. No problems!

albert s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip R.  |  Premières impressions 
Évaluation :
5

Staff was very helpful thank you

RICHARD M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sonja L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE ALLAN H.  |  Expérience générale 
Évaluation :
5

It would be nice if the large sliding door to the storage facility was open after hours we had a late move and it made getting our stuff into the storage unit take much longer

Illeana W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
2

The only person who was nice and wasn’t rude was the gm other than that employees were rude and ha no customer service skills

Amanda C.  |  Expérience générale 
Évaluation :
3

Corporate wise communication via tex and emails was good. Local staff was hit or miss. Some were more friendly than others over the 2 plus years I stored stuff there. Four doors into the office and only two you could access and on brings you in behind the counter. Overall for my storage needs its was good. Wasn't an experience just a good place to store stuff

daniel l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annabella j.  |  Expérience générale 
Évaluation :
5

Clean facility. The little welcome back inside the unit was a nice touch that most Centers don't do. Alexander in particular was very friendly and helpful and seemed quite competent... GM/MCP, make sure you keep him around

Stan D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bruno s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Racquel K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shaun S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONRAD P.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Aniela R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denise C.  |  Expérience générale 
Évaluation :
5

The only issue was the over aggressiveness from corporate on the account being paid. even though there were arrangements with the manager she had no control over what corporate was doing and in the midst of moving covid-19 on top of it it was just one added stress that wasn't appreciated. other than that it was great and the manager at 26th Street and Indian School in Phoenix Miss Anna is awesome

Terrance N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marina G.  |  Expérience générale 
Évaluation :
3

I wish the main sliding doors were still available to be open even during off hours. I know it's probably a security thing, but trying to rush over to the facility before they close at 7 pm so I could move items was a little bit of a hassle.

JACOB P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND G.  |  Expérience générale 
Évaluation :
5

Thank you Anna for all your help. Thank you for communicating with me even on your days off, made the experience so much better and easier. All in all this storage facility was very clean, kept cool even during this heat and always helpful employees there to assist.

Million H.  |  Expérience générale 
Évaluation :
5

My experience at U-Haul in the past has always be "OK" . This time it was extraordinary. Sean took care of every detail for me. He made recommendations that were valuable and took great care to show me the location of the unit and how the worked. He was amazing. I met the Manager as well and she, even tough busy wanted to make sure I was taken care of. Well Done !!!

sharon m b.  |  Premières impressions 
Évaluation :
5

Anna was EXCEPTIONAL! She did everything she could to help us. She made the experience run super smooth and she was very warm and kind.

Elizabeth M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMERANSHIA A.  |  Expérience générale 
Évaluation :
5

Anna went above and beyond for us. We truly appreciate it.

Marty L.  |  Expérience générale 
Évaluation :
5

The staff were GREAT. Thank you!

David W.  |  Expérience générale 
Évaluation :
5

Anna was Amazing, helpful, answered all questions and got back to me on additional questions in a very timely manner!

Racquel K.  |  Premières impressions 
Évaluation :
5

Anna rocks!!!

Terrance N.  |  Premières impressions 
Évaluation :
1

The area for parking cars was not well maintained and very dirty. Bird droppings and dead birds were everywhere. When I parked my vehicle in the assigned spot, it was covered in bird feces in a very short time. Ended up not wanting to use the space. Would not recommend that anyone leave a car at this facility.

Anne F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael w.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gloria D.  |  Expérience générale 
Évaluation :
5

Alexander was awesome. He was very informative, polite and helpful.

NYDRA B.  |  Premières impressions 
Évaluation :
4

no power steering

Boyd A.  |  Premières impressions 
Évaluation :
1

Worst experience EVER!!! Not only did I show up to get my storage unit that I prepaid for, but it was no longer available! I had to change my location and get a unit that was not air-conditioned! Who knows how much stuff in my storage is going to be completely destroyed by the heat in Arizona! All Uhaul cares about is the all mighty dollar! They don't give a rats butt about the customer whatsoever! I will never use Uhaul again!! If you are considering using this Inept crappy company, you might want to reconsider and go somewhere else!

Karen C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m.  |  Expérience générale 
Évaluation :
5

One of the best experiences I've had with UHaul! This store is great. Anna and her team are very helpful and go above and beyond. I will be recommending this store in the future. They made my complicated moving process as painless as possible!

Emily G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C.  |  Premières impressions 
Évaluation :
2

I paid for 24 hour access but when trying to access the facility after hours the doors were locked and I was unable to access my store unit smh

april c.  |  Premières impressions 
Évaluation :
4

Manager was awesome. Friendly and helpful.

Jon B.  |  Expérience générale 
Évaluation :
2

I rented a 5x10 unit for several months and it was Very easy. No problems with unit, and I also rented one of their moving vehicles. Great experience.

MICHELLE M.  |  Expérience générale 
Évaluation :
2

It's almost impossible to get though to anyone on the phone. Yesterday I was bounced around 3 or 4 times, I was hung up on and I was on hold for over an hour. Not happy!!

john h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenyon W.  |  Expérience générale 
Évaluation :
5

N.D.

ROBERT W.  |  Premières impressions 
Évaluation :
1

Worst move experience ever. I thought I could use U-Haul for all my needs but it was very frustrating. I had to go to 4 different facilities and sent a significant amount of time on the phone and felt the solution is too expensive and unpredictable

ADA E H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATIA R.  |  Expérience générale 
Évaluation :
5

Everything was welled maintained and the staff was great.

porcha i.  |  Expérience générale 
Évaluation :
5

Give Anna a enormous bonus and a huge raise! She was awesome!

john m.  |  Premières impressions 
Évaluation :
5

The Young lady that help me was extremely helpful extremely knowledgeable extremely fast very convenient

Ameenah R.  |  Online Move In 
Évaluation :
5

It was easy to rent a van and a storage unit.

Keith M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josie b.  |  Expérience générale 
Évaluation :
4

Overall great reviews with one exception. The online storage unit process is not clear about how you get to your storage unit. I had to change my reservation after learning the only means of second floor access was via a stairwell. I had to pick something with drive up access so I could unload heavy items using a ramp and a hand truck. Recommend updating the website to display a 3D graphic showing main point of entry and vehicle or pedestrian access path to storage unit.

Jay T.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H.  |  Expérience générale 
Évaluation :
5

The 175 per month rate is expensive

David H.  |  Expérience générale 
Évaluation :
5

Employees very helpful

Keith M.  |  Premières impressions 
Évaluation :
5

Friendly staff !

Denise k.  |  Expérience générale 
Évaluation :
2

I think it is quite unfair to charge for a whole month when you leave your contract. I wish you would prorate the charge.

Rakesh A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tim c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alec L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CINDY W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rebecca R.  |  Expérience générale 
Évaluation :
3

When I reserved the unit online I gave them all my information and when I got to the storage facility they made me do it all over again that made no since to me

Joseph E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN WILLIAM W.  |  Expérience générale 
Évaluation :
1

I get to the Phoneix location and its incorrect they had no storage. The next location 8miles down the road, internet was down along terrible customer service. I was advised all the wrong information the whole time and on top of speniding over $1100 the exprience was the worst I ever had.

Erik A.  |  Premières impressions 
Évaluation :
1

Uhaul is over rated

KIMBERLY A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shane b.  |  Premières impressions 
Évaluation :
1

Had my storage unit broken into two flat screen tv taken to sound systems taken car woofer speaker amp Xbox and several other items taken. And was given number to call which was no help. And pay 175 for inside unit and things still get stolen

Paul J.  |  Expérience générale 
Évaluation :
5

I trust uhaul company.

Eldra m.  |  Premières impressions 
Évaluation :
5

The gentleman who helped me check in was particularly helpful. Thanks

David F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C.  |  Expérience générale 
Évaluation :
4

Had a glitch with switching credit cards which wasn't handled properly so I got a late fee for non payment which was later reversed but it too three phone calls and finally a trip in person to the facility to get the late fee refunded. Call center was great but never got a call back regarding the late fee from the storage facility which was annoying.

Harriet W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

enrique s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shawna c.  |  Expérience générale 
Évaluation :
5

The staff at this location were very helpful as my initial storage reservation location was a complete disaster.

Ashley H.  |  Premières impressions 
Évaluation :
5

My check in and check out experience were professional and stress free. Jose made my check out a breeze!

Karissa B.  |  Expérience générale 
Évaluation :
5

Customer service was excellent.

mike h.  |  Expérience générale 
Évaluation :
4

They should warn people that the largest units they have are on the second floor.

LARISSA C.  |  Premières impressions 
Évaluation :
5

Seam and Collete both were always helpful and professional. I have used many storage units across the IS and by far this has been my best experience. Kudos

scott v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan J.  |  Expérience générale 
Évaluation :
5

Stored a vehicle here for a year and a half. Very convenient to the airport. Access was easy for quick entry and departure from the facility. Staff was always very helpful. Only recommendation would be to provide two access cards rather than just one.

Daniel K.  |  Expérience générale 
Évaluation :
5

Great staff

John M.  |  Expérience générale 
Évaluation :
5

Collette and Sean were extremely friendly and helpful throughout my time there. They were always understanding and helpful. I do appreciate them.

shawn m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn M.  |  Expérience générale 
Évaluation :
5

Very professional staff, facility well maintained and safe and clean. Felt belongings were secure and card system was easy to use. Like the set up of the storage rooms. Would highly recommend.

Sarah B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernice G.  |  Expérience générale 
Évaluation :
4

My only comment is that sometimes rules should be bent or modified in certain situations. While I found the staff to be overall helpful there were a few instances that flat "no" could have been a "maybe". One such example was I arrived early at the facility to get some things out of my storage. This was about 20 minutes before the units were to open (unless you had 24 hour access which I did not). I was told no and had to wait. My only other concern is that I get charged for a lot of little extra things that my current storage offers for free. This is one of the reasons why I left. Value and economy. In times like this its very important.

Erik L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jared S.  |  Expérience générale