Customer Reviews for U-Haul Moving & Storage of Biltmore

4920 évaluations

2626 E Indian School Rd   Phoenix, AZ 85016

(602) 977-0902

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(602) 977-0902

2626 E Indian School Rd
Phoenix, AZ 85016

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

After hours drop off.

Jerry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL A. 
Évaluation :
1

Worst experience EVER!!! Not only did I show up to get my storage unit that I prepaid for, but it was no longer available! I had to change my location and get a unit that was not air-conditioned! Who knows how much stuff in my storage is going to be completely destroyed by the heat in Arizona! All Uhaul cares about is the all mighty dollar! They don't give a rats butt about the customer whatsoever! I will never use Uhaul again!! If you are considering using this Inept crappy company, you might want to reconsider and go somewhere else!

Karen C.  |  Premières impressions 
Évaluation :
1

(See previous comment!!) UHAUL sucks!! Stop making promises to your customers, take their money & than screw your customers over...that's what you do!!

ARTHUR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
2

The representative was very short we me and seemed extremely annoyed when I had questions.

AMY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
5

Everything was great

REGINA H. 
Évaluation :
5

One of the best experiences I've had with UHaul! This store is great. Anna and her team are very helpful and go above and beyond. I will be recommending this store in the future. They made my complicated moving process as painless as possible!

Emily G.  |  Expérience générale 
Évaluation :
5

You have the most helpful staff in the 2 locations I went to and continue to go to in the future.

MARCIE N. 
Évaluation :
5

Anna and her team are absolutely wonderful. Very helpful and nice!!

Michelle H. 
Évaluation :
5

I have always had a good experience with u-haul on 2626 Indian School rd Phoenix Thank you

Elizabeth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristi G. 
Évaluation :
5

See above

SHANE R. 
Évaluation :
2

The truck had problems, it was scary to drive that truck, to much vibration when you use the brakes.

Candice C. 
Évaluation :
2

I paid for 24 hour access but when trying to access the facility after hours the doors were locked and I was unable to access my store unit smh

april c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

It was very easy to access a vehicle and the staff was very informative and helpful.

MARISSA U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
4

Was very friendly, thanks for making my rental quick.

LEE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Add a television for customers waiting for their ride to pick them up. Outstanding customer service from the guy that closed out my reservation. Great Place over all

LEE S. 
Évaluation :
5

The lady at pickup was extremely helpful and very friendly. I enjoyed working with her.

Keith W. 
Évaluation :
5

Anna was extremely friendly and helpful. I also want to say Terry from the Papago location was also extremely friendly and helpful. Both are great staff members.

MICHAEL M. 
Évaluation :
5

Good job

MUHAMMAD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melika A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alyssa L. 
Évaluation :
5

Fantastic service - very friendly, helpful, and overall just excellent.

THOMAS H. 
Évaluation :
4

Manager was awesome. Friendly and helpful.

Jon B.  |  Expérience générale 
Évaluation :
4

Great job, Thxs!

DAWN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Timothy was super helpful thank you

clayton J. 
Évaluation :
5

I have rented from this location a few times and every time has been a great experience. Friendly associates and clean trucks!

CASE T. 
Évaluation :
3

People that help me were great. Truck was awful. Breaks needed to be replace and the transmission kept sliping

Jacob D. 
Évaluation :
2

I rented a 5x10 unit for several months and it was Very easy. No problems with unit, and I also rented one of their moving vehicles. Great experience.

MICHELLE M.  |  Expérience générale 
Évaluation :
2

The man that rented the truck was rude and made us feel like we should rent elsewhere. We were offended and felt he could have treated us with consideration and some kindness and courtesy.

RENA K. 
Évaluation :
5

The employee did a great job on finding me the vehicle and equipment that I needed when it was not available. This will keep me as a future customer.

Arturo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abby M. 
Évaluation :
1

I was OVERCHARGED!!!!!!!!!! Uhaul issued refund, this location is STILL trying to charge me!!

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH E. 
Évaluation :
1

Waiting almost 30 min for trailer in the sun. 4 people went in while I was waiting and got their truck/trailer.

DEAN S. 
Évaluation :
5

Staff was very professional and fast.

Robert H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel A. 
Évaluation :
2

It's almost impossible to get though to anyone on the phone. Yesterday I was bounced around 3 or 4 times, I was hung up on and I was on hold for over an hour. Not happy!!

john h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria D.  |  Premières impressions 
Évaluation :
3

The super overweight guy was incredibly rude unhelpful. He seemed personally unhappy and taking it out of me and my roommate. Toxic employee. Everyone was absolutely delightful and solutions oriented

CLAYTON J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN R. 
Évaluation :
5

Quick and easy, thanks.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NARCI M. 
Évaluation :
1

my truck got brake system failed when I was driving. then when I stop on an exit truck didn't want to move. I create a bigg traffic! I was only 3 miles away from the uhaul that I rented. I called then to see the solution and they gave me no solution except call roadside assistance. I called roadside assistance And it took 45 minutes just to answer!!! then around 15 mins to start doing questions that I already answered at the roadside assistance website. and finally 90 minutes to get a tower. absolutely insane!!

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

The dolly and blanket bag tacked to the inside of the back end, right next to the pull down door was incredibly annoying. Was difficult and frustrating to work around. I wish I would have known they were there so I could have had uhaul personnel cut the green straps before I left so I wouldn't be charged for something I didn't want. I'm hoping this is an option anyway. Otherwise great experience.

JACK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurena H. 
Évaluation :
5

Keep up the good work

RAMON M. 
Évaluation :
5

The check in/check out process was quick and easy. Thanks for the great experience!

TIBOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenyon W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cullen M. 
Évaluation :
4

When I was at the counter completing the contract, the representative told me the truck had an eighth of a tank of gas. However, when I got in the truck, the gauge was on "E" and indicated only 20 miles to empty. By the time I got home, it was down in the teens, meaning the truck was nearly completely empty. Also, I was told I needed to call the morning of the return date to find out which location I was to return the truck. After being on hold nearly 45 minutes yesterday, I finally gave up and returned the truck to the original pickup location.

BRIAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed B. 
Évaluation :
4

The young lady who handled my rental was terrific, give her a raise.

JOHN G. 
Évaluation :
5

If the system is down, to be able to send a message to those that have a reservation.

Anna N. 
Évaluation :
5

Everyone nice and everything ok

HAMEED A. 
Évaluation :
5

Good customer service

ELIZABETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN H. 
Évaluation :
5

efficient, organized, clean

Jeremy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNIE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vee E. 
Évaluation :
5

Really nice employees Very helpful

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander G. 
Évaluation :
5

N.D.

ROBERT W.  |  Premières impressions 
Évaluation :
5

Annie was and always is responsive and amazing. Thank you Andrea

Andrea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENUS E. 
Évaluation :
5

The woman behind the desk was very friendly and helpful. Everything went very smoothly

Emily C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon G. 
Évaluation :
5

Less crowded return area.

Joe C. 
Évaluation :
3

Once I got the truck unloaded in Scottsdale, it was time to drop it off at Uhaul. Unfortunately, you can't just drop the truck off at any Uhaul location. You have to go where Uhaul wants you to go. That would've been handy information to have before I left Vegas. Again, very stressful! You guys need to do a little better at taking care of your customers without sacrificing the quality of your equipment. Another suggestion: CRUISE CONTROL!!!!!!!!!!!

DANIEL CRAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA M. 
Évaluation :
5

Excellent

FRANCISCO C. 
Évaluation :
5

My second time renting from here and the staff was amazing. Super cool and kind. Great experience and I will continue to rent from these guys!

Lindsey M. 
Évaluation :
5

Excellent service 👏 👍

FRANCISCO C. 
Évaluation :
5

I think you do it right. Why change?

Herbert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie L. 
Évaluation :
5

We were very satisfied! Anna the person who checked us in as we rented the 15 ft truck was extremely courteous, helpful, kind and patient

CAROLYN S. 
Évaluation :
1

Worst move experience ever. I thought I could use U-Haul for all my needs but it was very frustrating. I had to go to 4 different facilities and sent a significant amount of time on the phone and felt the solution is too expensive and unpredictable

ADA E H.  |  Premières impressions 
Évaluation :
4

Drop off experience was much better than pick-up. Still never choosing UHAUL again. Completely screwed me.

PHILLIP C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy H. 
Évaluation :
4

Seemed understaffed. Clerk was helpful and changed a fuse on my truck so the brake lights would work on the trailer.

RICK W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

fredric J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith G. 
Évaluation :
5

I've gone to this location on multiple occasions, I've always been helped by Mario. He is very knowledgeable and always gets me everything I need, even when scheduling pick ups at other locations. I always have a good experience with him and this location.

GUILLERMO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD S. 
Évaluation :
3

Staff attitudes left a lot to be desired. I had to bother employees to get them to assist me. I am not an inconvenience, I am a customer.

Jason F. 
Évaluation :
2

The mileage was not correct upon leaving u-haul, had to tweak it upon return for app to accept. Have pictures to prove it. Had to pay for mileage .not used. Was charged on credit card to be able to leave truck.

Sylvia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
5

Personnel were friendly and efficient. They even brought my van to the front door for me. Check in and check out were fast and easy. My van was exceptionally clean.

Thomas G. 
Évaluation :
5

It was a very good transaction. The young man was very efficient and the return process after hours was great.

RITTA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG C.  |  Premières impressions 
Évaluation :
5

Great Job !

TIBOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATIA R.  |  Expérience générale 
Évaluation :
5

Everything was welled maintained and the staff was great.

porcha i.  |  Expérience générale 
Évaluation :
5

Give Anna a enormous bonus and a huge raise! She was awesome!

john m.  |  Premières impressions 
Évaluation :
5

The Young lady that help me was extremely helpful extremely knowledgeable extremely fast very convenient

Ameenah R.  |  Online Move In 
Évaluation :
5

It was easy to rent a van and a storage unit.

Keith M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josie b.  |  Expérience générale 
Évaluation :
4

Overall great reviews with one exception. The online storage unit process is not clear about how you get to your storage unit. I had to change my reservation after learning the only means of second floor access was via a stairwell. I had to pick something with drive up access so I could unload heavy items using a ramp and a hand truck. Recommend updating the website to display a 3D graphic showing main point of entry and vehicle or pedestrian access path to storage unit.

Jay T.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H.  |  Expérience générale 
Évaluation :
5

The 175 per month rate is expensive

David H.  |  Expérience générale 
Évaluation :
5

Employees very helpful

Keith M.  |  Premières impressions 
Évaluation :
5

Friendly staff !

Denise k.  |  Expérience générale 
Évaluation :
2

I think it is quite unfair to charge for a whole month when you leave your contract. I wish you would prorate the charge.

Rakesh A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tim c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alec L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CINDY W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rebecca R.  |  Expérience générale 
Évaluation :
3

When I reserved the unit online I gave them all my information and when I got to the storage facility they made me do it all over again that made no since to me

Joseph E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN WILLIAM W.  |  Expérience générale 
Évaluation :
1

I get to the Phoneix location and its incorrect they had no storage. The next location 8miles down the road, internet was down along terrible customer service. I was advised all the wrong information the whole time and on top of speniding over 1 100 $the exprience was the worst I ever had.

Erik A.  |  Premières impressions 
Évaluation :
1

Uhaul is over rated

KIMBERLY A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shane b.  |  Premières impressions 
Évaluation :
1

Had my storage unit broken into two flat screen tv taken to sound systems taken car woofer speaker amp Xbox and several other items taken. And was given number to call which was no help. And pay 175 for inside unit and things still get stolen

Paul J.  |  Expérience générale 
Évaluation :
5

I trust uhaul company.

Eldra m.  |  Premières impressions 
Évaluation :
5

The gentleman who helped me check in was particularly helpful. Thanks

David F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C.  |  Expérience générale 
Évaluation :
4

Had a glitch with switching credit cards which wasn't handled properly so I got a late fee for non payment which was later reversed but it too three phone calls and finally a trip in person to the facility to get the late fee refunded. Call center was great but never got a call back regarding the late fee from the storage facility which was annoying.

Harriet W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

enrique s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shawna c.  |  Expérience générale 
Évaluation :
5

The staff at this location were very helpful as my initial storage reservation location was a complete disaster.

Ashley H.  |  Premières impressions 
Évaluation :
5

My check in and check out experience were professional and stress free. Jose made my check out a breeze!

Karissa B.  |  Expérience générale 
Évaluation :
5

Customer service was excellent.

mike h.  |  Expérience générale 
Évaluation :
4

They should warn people that the largest units they have are on the second floor.

LARISSA C.  |  Premières impressions 
Évaluation :
5

Seam and Collete both were always helpful and professional. I have used many storage units across the IS and by far this has been my best experience. Kudos

scott v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan J.  |  Expérience générale 
Évaluation :
5

Stored a vehicle here for a year and a half. Very convenient to the airport. Access was easy for quick entry and departure from the facility. Staff was always very helpful. Only recommendation would be to provide two access cards rather than just one.

Daniel K.  |  Expérience générale 
Évaluation :
5

Great staff

John M.  |  Expérience générale 
Évaluation :
5

Collette and Sean were extremely friendly and helpful throughout my time there. They were always understanding and helpful. I do appreciate them.

shawn m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn M.  |  Expérience générale 
Évaluation :
5

Very professional staff, facility well maintained and safe and clean. Felt belongings were secure and card system was easy to use. Like the set up of the storage rooms. Would highly recommend.

Sarah B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernice G.  |  Expérience générale 
Évaluation :
4

My only comment is that sometimes rules should be bent or modified in certain situations. While I found the staff to be overall helpful there were a few instances that flat "no" could have been a "maybe". One such example was I arrived early at the facility to get some things out of my storage. This was about 20 minutes before the units were to open (unless you had 24 hour access which I did not). I was told no and had to wait. My only other concern is that I get charged for a lot of little extra things that my current storage offers for free. This is one of the reasons why I left. Value and economy. In times like this its very important.

Erik L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jared S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa d.  |  Expérience générale 
Évaluation :
1

Staff very rude told me I was set up for auto pay then entered my name and address in wrong so I would not get mail. When I confronted them on huge late fees and their mistakes the response was to bad pay or else. Terrible place never again.....

Shelley K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSS P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shevelle D.  |  Expérience générale 
Évaluation :
1

Worst customer service I have experienced in a long time staff at 2626 e. Indian school rd. was not interested in customer service at all , not friendly , not helpful and not interested in the least . this is not the last bad review I will be posting .

steve b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
3

Property is very crowded as well as the office. My movers couldn't believe how small and inconvenient the property was making loading/unloading difficult. Access to second floor not accommodating. I found staff to be unfriendly on multiple occasions.

Debra N.  |  Expérience générale 
Évaluation :
5

Shout out to Tim and the other attendant, sorry didn't catch his name but both of them explained my options and offered excellent service. I had a good experience and I'm fully satisfied, thank you!

Cruzita A.  |  Expérience générale 
Évaluation :
3

The staff was professional. The experience was not pleasant.

Nya R.  |  Expérience générale 
Évaluation :
4

Merci

Marilyn V.  |  Expérience générale 
Évaluation :
3

It's ok for now

Marilyn V.  |  Premières impressions 
Évaluation :
4

Good.

ANDREW R.  |  Expérience générale 
Évaluation :
5

Staff is always pleasant to work with. They really take care of the facility.

Jessica S.  |  Expérience générale 
Évaluation :
5

Wonderful

Christopher T.  |  Premières impressions 
Évaluation :
5

very helpful thanks for everything.

Michael W.  |  Premières impressions 
Évaluation :
5

Merci

Michael M.  |  Expérience générale 
Évaluation :
5

The team was always friendly and willing to offer a helping hand. I have worked with this UHaul for over 2 years now and they have gone above and beyond each time I've come in.

Samual S.  |  Expérience générale 
Évaluation :
5

Staff was always helpful and available for questions.

tracey g.  |  Expérience générale 
Évaluation :
5

Thank you for getting me in a storage unit so fast after another location sold my reserved unit

Michael M.  |  Premières impressions 
Évaluation :
5

Fast, Friendly & Helpful.

Mike C.  |  Premières impressions 
Évaluation :
5

Very clean - orderly- secure. Employees were prompt / courteous . All good!!

Al J.  |  Expérience générale 
Évaluation :
5

staff is always kind and helpful

Katherine R.  |  Expérience générale 
Évaluation :
5

The service lines were long, not due to the excellent individuals at U-Haul, due to the customers not being prepared for life in general.

Daniel T.  |  Expérience générale 
Évaluation :
5

Staff was friendly and helpful with all our needs!

Josh L.  |  Premières impressions 
Évaluation :
5

Amazing customer service. As for the facility, it was clean, convenient and exactly what we needed.

Jennifer C.  |  Premières impressions 
Évaluation :
5

Thanks....

Juantez W.  |  Premières impressions 
Évaluation :
5

Ok all good

Dina H.  |  Expérience générale 
Évaluation :
5

Great people

Wanda S.  |  Expérience générale 
Évaluation :
5

Sean was fantastic! We had to change our move in date to yesterday and it was seamless. Thank you Sean

Samual S.  |  Premières impressions 
Évaluation :
5

Excellent service and great location. I will definitely recommend it and use it again if I need it.

Willard G.  |  Expérience générale 
Évaluation :
5

I had a storage for 4 years, no complaints when I opened everything it was well preserved just like I packed it!

JUDY m.  |  Expérience générale 
Évaluation :
1

Your trash

robert w.  |  Expérience générale 
Évaluation :
5

Great and Friendly service!

ROSS P.  |  Expérience générale 
Évaluation :
4

Very clean and well managed

Lauerence T.  |  Expérience générale 
Évaluation :
4

Good experience

KEITH W.  |  Premières impressions 
Évaluation :
5

Storage needs were met and the team was always very helpful!

Lisa N.  |  Expérience générale 
Évaluation :
1

I told one of the staffing what I needed to put in and they give me a unit, but it had a small door due to a I beam going across. So I couldn't get my bigger stuff in and no room to swing.y couch in.

Casey D.  |  Expérience générale 
Évaluation :
5

Everybody at this facility who I came in contact with was professional and friendly. Really put my stress of moving at ease. I would highly recommend and want to give a special shout out to Jose.

Alfredo A.  |  Expérience générale 
Évaluation :
5

Had problems with other locations but these guys are always professional and go out of their way to provide good customer service

David H.  |  Expérience générale 
Évaluation :
5

The guys here were great, helpful and patient. Great location to work with. Merci.

Amanda T.  |  Premières impressions 
Évaluation :
3

It was impossible to reach staff by phone when calling about matters related to storage unit policies and move out process. And, when my lock was stuck, staff was very unhelpful. Door was broken upon

sarah c.  |  Expérience générale 
Évaluation :
2

Call me if you want details. 200 characters isnt enough: 562-686-5013.

Sascha W.  |  Expérience générale 
Évaluation :
1

U-Haul rented for daughter, Kristina Bayer. Many, many problems with truck and a charge for a hotel in Cottonwood that she NEVER stayed at. Please contact my daughter for details. Merci.

MARKA G.  |  Réservation 
Évaluation :
1

the guest service was bad they were very rude

Sylvia O.  |  Expérience générale 
Évaluation :
1

U-haul does honor the word of their customer service representatives. People are allowed to mislead consumers and tell them things that are not going to be upheld by the company. Poor ethics!!!!!!

dauwin p.  |  Réservation 
Évaluation :
1

When moving out, I was alerted that an object of mine was on the roof. Upon inspection it was a jar. The wire roofing seemed pulled up. I now notice im missing my bike and bag of suits. UNIT 1513.

NICHOLAS G.  |  Expérience générale 
Évaluation :
4

My only issue w/ the facility was that their 24 hr access door, was often not latched. I also wish that there were cameras inside the storage facility. As result my unit was broken into.

PAMELA J.  |  Expérience générale 
Évaluation :
5

Good experience

Lisa J.  |  Réservation 
Évaluation :
5

The staff was always helpful and the location and facilities worked very well for us. We are leaving only because we are able to store our equipment at home now.

CHANDON SHERWOOD T.  |  Expérience générale 
Évaluation :
5

The only thing was the side doors were broke and you could easily open with your hands you didn't need a card to get in. Or they were locked because they were broke. And made things inconvenient.

RHONDA H.  |  Expérience générale 
Évaluation :
5

You guys are wonderful! I worked with Colette and she was very helpful and very kind to me. You guys are a top-notch organization: I hope you always stay that way,because there's not too many of them

debra g.  |  Réservation 
Non reviews have been submitted for this location.

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