Customer Reviews for U-Haul Moving & Storage of Biltmore

5 702 évaluations

2626 E Indian School Rd   Phoenix, AZ 85016

(602) 977-0902

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(602) 977-0902

2626 E Indian School Rd
Phoenix, AZ 85016

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milka D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE G.  |  Premières impressions 
Évaluation :
3

My debit card was charged for the estimated amount of the rental but my final bill was less. The staff did not state that I will get a refund?? They should have processed the credit at the time of drop off.

Hope C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

The truck seemed like it had some mechanical problems. Luckily I only drove it 10 miles total, but I'm not sure it would be good for a long haul.

Heather N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly M. 
Évaluation :
2

disappointed in the layout and the level of difficulty a move would require here at this location. Did not move here

Tanabah E.  |  Online Move In 
Évaluation :
5

Walked in and was first in line. Helped quickly and easily completed the process and drove off with the truck. Truck worked well and it was a breeze to return. Merci

Donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maida C. 
Évaluation :
2

This location the truck was dirty and was told it's because they do not lock them and transients stay in them at night. After showing video of how dirty was told they'd clean it and I informed them the TPMS light was also on so he said they'd air the tires. After we already waited over 3 hours for a truck we waited for them to clean it and check the tire. When did i to another video as the inside cab was still dirty and now being 4 hours behind schedule we informed him and said we can't wait but want to ensure we are not charged for the mess. Uhaul over all have us a bad experience. We paid in advance and had a pick up time of 6am. They had us get a 26 foot truck which was MAJOR overkill for what we had. Just to confirm the night before on the new pick up location as the first one was not a 24 hour pick up. Got to the 2nd pick up location which was a 30 minute drive to Tempe and it looked like an abandoned car wash. Had to call customer service TWICE as there was no box or anything for us to get the key from. The first guy we spoke with ended up transferring us to scheduling which was not open. Second call she was AMAZING she helped a best she could and was able to get a 10 foot which is what we needed. Sad part was that it was already 1 hour late and my friend ended up pooping himself as there was no gas station near for us to stop for him. Which meant not only driving 20 mins to a 3rd pick up location which is this one we also had to go to my place for him to clean up shower and change into some of my clothes before we could get to the 3rd location. Again our scheduled pick up was 6am. We didn't end up leaving with the uhaul until almost 10am. Then before we left Phoenix the TPMS light came back on. I had to call the 24 hour line to ensure where we was dropping off would be accessible since it would be about 12 am ish and they ensured it would be after me having to ask multiple times as she kept thinking we had a different problem. Then when we're dropping off in Chino Valley I want able to properly return on the app as it wouldn't let me redo allowing it my location. The service line said for us to hold on to the pictures and video to prove we dropped it off at the correct location in the correct manner. This is my WORST experience with uhaul.

Molly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda G. 
Évaluation :
5

the guy at the fron desk was awesome

dan P. 
Évaluation :
5

Tim White was so helpful and nice!! He made the experience much better and smooth. Ill use uhaul again thanks to this experience!!!

kayla K. 
Évaluation :
5

Nothing it was as pleasant as it could have been. Maybe not charge a fee to rent and by the mile.

Albert B. 
Évaluation :
5

Everything was absolutely fantastic tremendous customer service, great support. The agent came out and met me in the long line and took care of me. Just a plus plus I would recommend highest satisfaction, highest customer service AAA.

Todd M. 
Évaluation :
5

I was told I could pick up in Scottsdale and the got sent at least 15 minutes furthur so it meant more time and mileage. I would have thought UHaul would have moved the truck to the original place. Merci

Christopher E. 
Évaluation :
5

The guy working was phenomenal, running the whole thing by himself and he was so nice and helpful.

Kayla K. 
Évaluation :
5

The guy at the counter his name was Robert, and he did a fantastic job checking me in and getting me going. When I return the truck later that night the young man that checked me out did a great job very helpful very friendly.

Robert K. 
Évaluation :
5

Security/frame chains for towed vehicle on tow dolly need to be one link longer. This depends on a hitch tow ball height with an over or under tow dolly frame support configuration. Absolutely sure this makes no sense. Wish I'd just videos it.

Kevin B. 
Évaluation :
3

Frequent price increases were ridiculous. Location was decent.

Heidi E.  |  Expérience générale 
Évaluation :
5

Yes, when I went to rent the truck I had to do things on my personal phone to complete your transaction to me. Opening apps that I don't want to open so I can complete the transaction because they say I have to use my phone. I don't like that and I don't think I'll rent from you guys again. I don't like opening up my personal information to your access and that's what you're asking people to do. Thank you for renting the truck to me this time but you will not get me as a customer again if this is the protocol you guys need us to follow.

Lester R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M. 
Évaluation :
4

Robert was great at check in. Actually, getting the reservation was difficult. There is no wait list and getting a trailer storage spot was not an easy process.

Mitch B.  |  Premières impressions 
Évaluation :
4

If I ever learn how to express my thoughts better I'd leave a better review for you. Outstanding service from all of the staff at this location. Much appreciated help. Merci

Jorge D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie O. 
Évaluation :
5

That trucks engine light is on. And the breaks are real bad.

MIRANDA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wyatt M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

otis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

travis M. 
Évaluation :
5

Please check the interior light of cab, making sure it works. When opening the doors at night time it is hard to see where things are. Also check the Interior light of the box truck light because when moving later at night that also seems to be a little challenging.

MEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron G. 
Évaluation :
5

Keep up the great set!

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Izayah T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOB C.  |  Expérience générale 
Évaluation :
5

Great service east access will be back when needed

Stephanie l.  |  Expérience générale 
Évaluation :
5

The best part was the price!!!! Cheap!!

Alex M. 
Évaluation :
5

Everything was fine.

Robert P. 
Évaluation :
5

Fill up the gas tank before renting out the trucks

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teasa J. 
Évaluation :
5

Very helpful and kind to my family and dog!

Amy D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jacob F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
1

Fuel gauge was incorrect. Upon return I was asked to fill tank an extra $20, even though i return it at the same fuel amount it was pivked up at. When i returned with the $20 of gas, the agent still charged an additional $18 for gas. Unacceptable all around. Wont be using uhaul again.

Brittany M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Calina M. 
Évaluation :
1

Every employee needs to be trained on professionalism and customer service. Also, why have employees when I have to do all the work of the rental, taking pictures of myself, taking pictures of my ID, taking pictures of the mileage, gas, etc.. I should be paid for all the work I do for the company!

Mick N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

britt L. 
Évaluation :
5

Merci.

Joseph B.  |  Premières impressions 
Évaluation :
5

This company by far has been truly an inspiration that there's still hope for small businesses out there. My experience with this company was the best experience I have encountered in many years. While going through something personal in my life, uhauls made this very comfortable for me, and I appreciate it dearly.! I would recommend this business to anybody I come across. If you want things done the right way, then don't hesitate go with this company they deserve it they were outstanding..

Larry W.  |  Expérience générale 
Évaluation :
5

Representative was very patient, kind and helpful! Thank you!!

Joseph B. 
Évaluation :
2

I was told that my original order for the 15 foot truck wasn't available so I had to be a witched to a 10 foot truck. I was concerned that it wouldn't be big enough and but the customer service representative said it would be fine. I ended up having to take extra trips with my personal vehicles on top of the u haul because it filled up quickly. Really made things tough that day. Every thing else was good!

JAMES C. 
Évaluation :
4

Uhaul smelled really bad. Maybe a more thorough cleaning process. And air freshener

Regine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie l.  |  Premières impressions 
Évaluation :
5

During a very emotional move and store, the manager Anna was the most professional, friendly and helpful person we have ever experienced. The entire staff, Juan, Anya and Ethan were so amazing through such a difficult move. In a time when only the horrible and atrocious are reported, it was refreshing to interact with kind humans again.

rachael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Annie, the manager, was excellent!! She was so patient, explaining everything and answering all my questions. Truly exceptional customer service!!

Christine Z. 
Évaluation :
5

Staff was friendly. Please look who checked me in. I forgot her name she was so kind. When I called the next day she knew me and didn't even have to ask my info to answer my questions. I was so nervous to rent and drive a uhaul. This site was so friendly.

laurie B. 
Évaluation :
5

Truck was not clean, ordered a appliance dolly which when we arrived they did not have, we had to locate one ourselves which we found at the McClintock location. Did notice the trucks at that location were very clean!

Bobby D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deandre W. 
Évaluation :
1

Did not give clear instructions

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin B.  |  Expérience générale 
Évaluation :
5

My only concern is the truck was on empty

liz D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

The manager in this location was amazing, helpful and very nice. Great customer service!!!

Elizabeth R. 
Évaluation :
5

Worked out well for a quick day trip! A+

Matthew D. 
Évaluation :
3

The service today was great. Great happy employees. Prior time, different employees, needed some lessons in a service job. Not polite at all.

Philip E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly M. 
Évaluation :
1

I wouldn't recommend Uhaul to anyone ever. We rented a truck from Uhaul, tried to get a storage room and were lied to multiple times, we got sent to 4 different storage locations all over Phoenix, knowing we are being charged per mile and each one told us if we go to the next one we will be eligible for a free month of storage

Janay A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN B. 
Évaluation :
5

Excellent service à la clientèle

DANNY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer K. 
Évaluation :
5

Been the best location and staff ever ! Especially the general manager ! She's amazing

NICOLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela M. 
Évaluation :
5

Very fast convent and will use again. Thank you

Adelina L. 
Évaluation :
5

Anna was absolutely amazing!

BARBARA P. 
Évaluation :
3

Give instructions on how to keep chains from dropping down and creating sparks from the trailer hitch.

Taselia M. 
Évaluation :
2

very rude attendant

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE V. 
Évaluation :
5

the only recommendations is to update the trucks, the trucks are super hot with the engine right in front and under you which makes it difficult in 105 degree weather , maybe window tint or something would help and maintaining the coolant for the AC

lidia F. 
Évaluation :
5

The original location we were supposed to drop off was completely abandoned. It looked like a junkyard. I was able to return the vehicle to this location at 2626 East Indian school. It was clean the people were helpful. It it was an ideal uhaul location.

frank C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doug G. 
Évaluation :
5

Dolly had a defective wheel. Staff waived Dolly fee. Good experience. Was busy when I got there but moved smoothly

Joel R. 
Évaluation :
5

Excellent

KENNETH W. 
Évaluation :
5

Anna and her team were terrific!

Michael L. 
Évaluation :
3

Customer service is like going to the DMV.

Philip E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken C. 
Évaluation :
4

Everyone was very friendly. I just wish when I reserved my unit someone would have told me I had 10 steps to climb up to access it. I was told it was on the 1st floor. Made loading my unit unit more difficult especially in the heat.

Carol M.  |  Premières impressions 
Évaluation :
5

Anna went above and beyond to make sure everything smooth as possible! Ethan was also an amazing kid with an awesome attitude! Great staff!

CAROLINE B.  |  Premières impressions 
Évaluation :
4

Anna was amazing! She helped us to secure the storage facility, helped us to keep the door open while we unload, and the day of our moving out day, she even helped via text and phone. She is the best! Thank you Anna for all of your help!

Jeremy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilberto V. 
Évaluation :
4

I rented on a Saturday morning and customer parking was a problem at this location. I had to park across the street.

john S. 
Évaluation :
2

The pricing was different from quotes

Samantha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
3

The customer service was terrible. The U-Haul they gave me had dents and scratches all over the U-Haul and the pictures were very deceiving. I spent 30 minutes in 110 degree heat retaking pictures and imputing all of the defects.

Kevin R. 
Évaluation :
5

Anna Feick went above and beyond from the moment I called to get information to the day I closed my account. Will be forever grateful for her support.

DIANA M.  |  Expérience générale 
Évaluation :
1

Was forced to pay for 7/8 of a tank of gas when vehicle was received with 1/ 2 tank.. Too much of a hassle to argue. I have rented from U-Haul many times and this has not happened. Oh well …

LONNIEJAMESJR P. 
Évaluation :
5

Easy process, great price, great service!

Patricia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ofelia A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyn H.  |  Expérience générale 
Évaluation :
5

The staff was so helpful and very kind! Highly recommend this location!

Macy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M.  |  Expérience générale 
Évaluation :
5

Employee Sean O'Connor was extremely helpful and professional. Overall made the experience great.

Marcus O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayne M.  |  Premières impressions 
Évaluation :
5

This location, especially the on-site manager and employees provide excellent customer service. I've conducted buy here since 2018 and the customer experience has improved by leaps and bounds. When I dropped off my belongings for storage I noticed an increase in other customers storing here. I spoke with the manager and noticed a professional and friendly communication.

Nya R.  |  Premières impressions 
Évaluation :
5

Include the name of Jesus in your business and be obedient to His commands and watch Him open the floodgates of heaven of blessings 🙏🙏🙏🙏

EVED SADIK Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa M.  |  Expérience générale 
Évaluation :
5

This facility went above and beyond to assist me!

Amy K.  |  Premières impressions 
Évaluation :
5

Very well run store. All the employees are helpful and professional, it shows that there is excellent management here.

mary m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay F.  |  Expérience générale 
Évaluation :
5

Thanks for being there and for making it pleasant.

Beth H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan B.  |  Expérience générale 
Évaluation :
2

The space was too limited for the cost

plant p.  |  Expérience générale 
Évaluation :
5

The price was reasonable and I never had a problem from lack of security. Nice convenient location and friendly staff.

Timothy D.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Delmia L.  |  Expérience générale 
Évaluation :
5

The young man That attended us What is a good listener he answer all my questions and was very helpful he made sure he took care of it and that meant a lot to us I forgot his name but I like to take your long hair

Roy G.  |  Expérience générale 
Évaluation :
5

Excellent customer service!

Andre D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA C.  |  Expérience générale 
Évaluation :
5

Everything was kept intact.

sylvia s.  |  Expérience générale 
Évaluation :
5

Anna was great. There was a gentleman who helped me on a previous visit who was wonderful also.

ALLISON H.  |  Premières impressions 
Évaluation :
5

Very good experience,would definitely rent from that location again😊Ethan the young man who checked us out was especially friendly.Good customer service is very important to us!!

Rose F.  |  Expérience générale 
Évaluation :
5

Love the storage. Staff are friendly and all seem to be busy working hard

David S.  |  Premières impressions 
Évaluation :
5

Friendly staf.

DUDLEY H.  |  Premières impressions 
Évaluation :
5

The Indian School and 28th Street locations has got their act together. They're casual and approachable but professional too. Give the staff a pay raise on me:)

Stephen D.  |  Premières impressions 
Évaluation :
5

This is by far the best storage facility I've ever used I highly recommend the storage facility the staff is above and beyond excellent they are amazing I cannot express how amazing the manager is the staff are everybody is friendly and goes above and beyond any expectation I ever had they treat me better than family by far the most amazing staff I've ever encountered .....

joshua s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALENCIA H.  |  Expérience générale 
Évaluation :
4

The staff were friendly and greeted us as we walked in.Unlike the other location that were rude and tried to brush us away with their negativity and unfriendly attitude.I will definitely not visit that place ever again!First impressions are a big deal to us and your store was spot on 👏Thanx!

Rose F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delmia L.  |  Premières impressions 
Évaluation :
5

Extremely functional team. Thanks for helping me. They did their job well. I had no problems with their staff and they executed their job as they should have. No problems!

albert s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip R.  |  Premières impressions 
Évaluation :
5

Staff was very helpful thank you

RICHARD M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sonja L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE ALLAN H.  |  Expérience générale 
Évaluation :
5

It would be nice if the large sliding door to the storage facility was open after hours we had a late move and it made getting our stuff into the storage unit take much longer

Illeana W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
2

The only person who was nice and wasn’t rude was the gm other than that employees were rude and ha no customer service skills

Amanda C.  |  Expérience générale 
Évaluation :
3

Corporate wise communication via tex and emails was good. Local staff was hit or miss. Some were more friendly than others over the 2 plus years I stored stuff there. Four doors into the office and only two you could access and on brings you in behind the counter. Overall for my storage needs its was good. Wasn't an experience just a good place to store stuff

daniel l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annabella j.  |  Expérience générale 
Évaluation :
5

Clean facility. The little welcome back inside the unit was a nice touch that most Centers don't do. Alexander in particular was very friendly and helpful and seemed quite competent... GM/MCP, make sure you keep him around

Stan D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bruno s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Racquel K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shaun S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONRAD P.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Aniela R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denise C.  |  Expérience générale 
Évaluation :
5

The only issue was the over aggressiveness from corporate on the account being paid. even though there were arrangements with the manager she had no control over what corporate was doing and in the midst of moving covid-19 on top of it it was just one added stress that wasn't appreciated. other than that it was great and the manager at 26th Street and Indian School in Phoenix Miss Anna is awesome

Terrance N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marina G.  |  Expérience générale 
Évaluation :
3

I wish the main sliding doors were still available to be open even during off hours. I know it's probably a security thing, but trying to rush over to the facility before they close at 7 pm so I could move items was a little bit of a hassle.

JACOB P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND G.  |  Expérience générale 
Évaluation :
5

Thank you Anna for all your help. Thank you for communicating with me even on your days off, made the experience so much better and easier. All in all this storage facility was very clean, kept cool even during this heat and always helpful employees there to assist.

Million H.  |  Expérience générale 
Évaluation :
5

My experience at U-Haul in the past has always be "OK" . This time it was extraordinary. Sean took care of every detail for me. He made recommendations that were valuable and took great care to show me the location of the unit and how the worked. He was amazing. I met the Manager as well and she, even tough busy wanted to make sure I was taken care of. Well Done !!!

sharon m b.  |  Premières impressions 
Évaluation :
5

Anna was EXCEPTIONAL! She did everything she could to help us. She made the experience run super smooth and she was very warm and kind.

Elizabeth M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMERANSHIA A.  |  Expérience générale 
Évaluation :
5

Anna went above and beyond for us. We truly appreciate it.

Marty L.  |  Expérience générale 
Évaluation :
5

The staff were GREAT. Thank you!

David W.  |  Expérience générale 
Évaluation :
5

Anna was Amazing, helpful, answered all questions and got back to me on additional questions in a very timely manner!

Racquel K.  |  Premières impressions 
Évaluation :
5

Anna rocks!!!

Terrance N.  |  Premières impressions 
Évaluation :
1

The area for parking cars was not well maintained and very dirty. Bird droppings and dead birds were everywhere. When I parked my vehicle in the assigned spot, it was covered in bird feces in a very short time. Ended up not wanting to use the space. Would not recommend that anyone leave a car at this facility.

Anne F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael w.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gloria D.  |  Expérience générale 
Évaluation :
5

Alexander was awesome. He was very informative, polite and helpful.

NYDRA B.  |  Premières impressions 
Évaluation :
4

no power steering

Boyd A.  |  Premières impressions 
Évaluation :
1

Worst experience EVER!!! Not only did I show up to get my storage unit that I prepaid for, but it was no longer available! I had to change my location and get a unit that was not air-conditioned! Who knows how much stuff in my storage is going to be completely destroyed by the heat in Arizona! All Uhaul cares about is the all mighty dollar! They don't give a rats butt about the customer whatsoever! I will never use Uhaul again!! If you are considering using this Inept crappy company, you might want to reconsider and go somewhere else!

Karen C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m.  |  Expérience générale 
Évaluation :
5

One of the best experiences I've had with UHaul! This store is great. Anna and her team are very helpful and go above and beyond. I will be recommending this store in the future. They made my complicated moving process as painless as possible!

Emily G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C.  |  Premières impressions 
Évaluation :
2

I paid for 24 hour access but when trying to access the facility after hours the doors were locked and I was unable to access my store unit smh

april c.  |  Premières impressions 
Évaluation :
4

Manager was awesome. Friendly and helpful.

Jon B.  |  Expérience générale 
Évaluation :
2

I rented a 5x10 unit for several months and it was Very easy. No problems with unit, and I also rented one of their moving vehicles. Great experience.

MICHELLE M.  |  Expérience générale 
Évaluation :
2

It's almost impossible to get though to anyone on the phone. Yesterday I was bounced around 3 or 4 times, I was hung up on and I was on hold for over an hour. Not happy!!

john h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenyon W.  |  Expérience générale 
Évaluation :
5

N.D.

ROBERT W.  |  Premières impressions 
Évaluation :
1

Worst move experience ever. I thought I could use U-Haul for all my needs but it was very frustrating. I had to go to 4 different facilities and sent a significant amount of time on the phone and felt the solution is too expensive and unpredictable

ADA E H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATIA R.  |  Expérience générale 
Évaluation :
5

Everything was welled maintained and the staff was great.

porcha i.  |  Expérience générale 
Évaluation :
5

Give Anna a enormous bonus and a huge raise! She was awesome!

john m.  |  Premières impressions 
Évaluation :
5

The Young lady that help me was extremely helpful extremely knowledgeable extremely fast very convenient

Ameenah R.  |  Online Move In 
Évaluation :
5

It was easy to rent a van and a storage unit.

Keith M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josie b.  |  Expérience générale 
Évaluation :
4

Overall great reviews with one exception. The online storage unit process is not clear about how you get to your storage unit. I had to change my reservation after learning the only means of second floor access was via a stairwell. I had to pick something with drive up access so I could unload heavy items using a ramp and a hand truck. Recommend updating the website to display a 3D graphic showing main point of entry and vehicle or pedestrian access path to storage unit.

Jay T.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H.  |  Expérience générale 
Évaluation :
5

The 175 per month rate is expensive

David H.  |  Expérience générale 
Évaluation :
5

Employees very helpful

Keith M.  |  Premières impressions 
Évaluation :
5

Friendly staff !

Denise k.  |  Expérience générale 
Évaluation :
2

I think it is quite unfair to charge for a whole month when you leave your contract. I wish you would prorate the charge.

Rakesh A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tim c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alec L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CINDY W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rebecca R.  |  Expérience générale 
Évaluation :
3

When I reserved the unit online I gave them all my information and when I got to the storage facility they made me do it all over again that made no since to me

Joseph E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN WILLIAM W.  |  Expérience générale 
Évaluation :
1

I get to the Phoneix location and its incorrect they had no storage. The next location 8miles down the road, internet was down along terrible customer service. I was advised all the wrong information the whole time and on top of speniding over $1100 the exprience was the worst I ever had.

Erik A.  |  Premières impressions 
Évaluation :
1

Uhaul is over rated

KIMBERLY A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shane b.  |  Premières impressions 
Évaluation :
1

Had my storage unit broken into two flat screen tv taken to sound systems taken car woofer speaker amp Xbox and several other items taken. And was given number to call which was no help. And pay 175 for inside unit and things still get stolen

Paul J.  |  Expérience générale 
Évaluation :
5

I trust uhaul company.

Eldra m.  |  Premières impressions 
Évaluation :