Le client n'a pas laissé de commentaire.Cody B.
Customer Reviews for U-Haul Moving & Storage of Biltmore
Pour nous contacter
Phoenix, AZ 85016
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The only issue was the over aggressiveness from corporate on the account being paid. even though there were arrangements with the manager she had no control over what corporate was doing and in the midst of moving covid-19 on top of it it was just one added stress that wasn't appreciated. other than that it was great and the manager at 26th Street and Indian School in Phoenix Miss Anna is awesomeTerrance N. | Expérience générale
Le client n'a pas laissé de commentaire.PHILIP R.
Le client n'a pas laissé de commentaire.Marina G. | Expérience générale
I wish the main sliding doors were still available to be open even during off hours. I know it's probably a security thing, but trying to rush over to the facility before they close at 7 pm so I could move items was a little bit of a hassle.JACOB P. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM F. | Premières impressions
I dropped off truck after hours so I never met anyone at this location. I have used this location in the past and that is why I chose it.William H.
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.RAYMOND G. | Expérience générale
Thank you Anna for all your help. Thank you for communicating with me even on your days off, made the experience so much better and easier. All in all this storage facility was very clean, kept cool even during this heat and always helpful employees there to assist.Million H. | Expérience générale
The dropoff went just as smooth as the pickup. As soon as I entered the equipment dropoff lane, a representative was there to greet me, along with their handheld device, asking me questions about my experience, the equipment's performance, etc. It, too, was pleasant. If I did have to pick one thing that can be better here is their location - traffic is sometimes quite busy on Indian School and it could potentially be a concern trying to pickup/dropoff during busy hours.SCOTT S.
My experience at U-Haul in the past has always be "OK" . This time it was extraordinary. Sean took care of every detail for me. He made recommendations that were valuable and took great care to show me the location of the unit and how the worked. He was amazing. I met the Manager as well and she, even tough busy wanted to make sure I was taken care of. Well Done !!!sharon m b. | Premières impressions
Anna was EXCEPTIONAL! She did everything she could to help us. She made the experience run super smooth and she was very warm and kind.Elizabeth M. | Premières impressions
Le client n'a pas laissé de commentaire.RYAN D.
Had issues with the drop off location. We were given a location then they told us we couldn't drop there and told us to go somewhere else. Drove to that location to find out they didn't even take trailers there. Then got sent to a 3rd location. So a big waste of time, traffic, and money for wasted fuel. Wasn't happy about that at all. Moving is stressful enough then adding that to it was unnecessary.Jeff E.
Quick and easy and friendly, nice reception after a long journey.GLYNIS C.
The pickup personnel were really friendly and helpful. Fast and efficient.GLYNIS C.
Le client n'a pas laissé de commentaire.EMMERANSHIA A. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHEN D.
Spoke to one person. They were friendly. Drop off was super easy.Evan K.
Le client n'a pas laissé de commentaire.COLIN K.
Anna and her crew were amazing ðŸ'¯ For the course of the last month with a very complicated moving situation, they were accommodating and professional at all times even though this is an extremely busy location. This particular location has the crew and the process down to a T and I'm sure it's what the founders of U-Haul intended. ðŸ† Kudos and thank you ðŸ™ðŸ»ðŸ•ŠðŸ'«TERRENCE N.
Le client n'a pas laissé de commentaire.Moody M.
Anna went above and beyond for us. We truly appreciate it.Marty L. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley C.
The staff were GREAT. Thank you!David W. | Expérience générale
Le client n'a pas laissé de commentaire.James V.
Anna was Amazing, helpful, answered all questions and got back to me on additional questions in a very timely manner!Racquel K. | Premières impressions
Le client n'a pas laissé de commentaire.CASSANDRA S.
Le client n'a pas laissé de commentaire.RACQUEL K.
Le client n'a pas laissé de commentaire.EDWARD M.
The whole crew was great and GM Anna is fantastic & runs a great operation.TERRENCE N.
Anna rocks!!!Terrance N. | Premières impressions
The area for parking cars was not well maintained and very dirty. Bird droppings and dead birds were everywhere. When I parked my vehicle in the assigned spot, it was covered in bird feces in a very short time. Ended up not wanting to use the space. Would not recommend that anyone leave a car at this facility.Anne F. | Expérience générale
great experience over all TomTHOMASROLAND LAW D.
Le client n'a pas laissé de commentaire.THOMAS M.
The location was clean and well-maintained. The wait was a little long but the associate worked quickly to get everything done to send me on my way.STEPHEN P.
Le client n'a pas laissé de commentaire.Michael w. | Expérience générale
Le client n'a pas laissé de commentaire.HOLLY P.
Le client n'a pas laissé de commentaire.Erin B.
Le client n'a pas laissé de commentaire.Gloria D. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas M.
Alexander was awesome. He was very informative, polite and helpful.NYDRA B. | Premières impressions
no power steeringBoyd A. | Premières impressions
After hours drop off.Jerry N.
Le client n'a pas laissé de commentaire.MANUEL A.
Worst experience EVER!!! Not only did I show up to get my storage unit that I prepaid for, but it was no longer available! I had to change my location and get a unit that was not air-conditioned! Who knows how much stuff in my storage is going to be completely destroyed by the heat in Arizona! All Uhaul cares about is the all mighty dollar! They don't give a rats butt about the customer whatsoever! I will never use Uhaul again!! If you are considering using this Inept crappy company, you might want to reconsider and go somewhere else!Karen C. | Premières impressions
(See previous comment!!) UHAUL sucks!! Stop making promises to your customers, take their money & than screw your customers over...that's what you do!!ARTHUR C.
Le client n'a pas laissé de commentaire.john m. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL F.
The representative was very short we me and seemed extremely annoyed when I had questions.AMY K.
Le client n'a pas laissé de commentaire.Dennis P.
Everything was greatREGINA H.
One of the best experiences I've had with UHaul! This store is great. Anna and her team are very helpful and go above and beyond. I will be recommending this store in the future. They made my complicated moving process as painless as possible!Emily G. | Expérience générale
You have the most helpful staff in the 2 locations I went to and continue to go to in the future.MARCIE N.
Anna and her team are absolutely wonderful. Very helpful and nice!!Michelle H.
I have always had a good experience with u-haul on 2626 Indian School rd Phoenix Thank youElizabeth W.
Le client n'a pas laissé de commentaire.Dorothy S.
Le client n'a pas laissé de commentaire.Donald C. | Premières impressions
Le client n'a pas laissé de commentaire.Kristi G.
See aboveSHANE R.
The truck had problems, it was scary to drive that truck, to much vibration when you use the brakes.Candice C.
I paid for 24 hour access but when trying to access the facility after hours the doors were locked and I was unable to access my store unit smhapril c. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen D.
It was very easy to access a vehicle and the staff was very informative and helpful.MARISSA U.
Le client n'a pas laissé de commentaire.THOMAS S.
Was very friendly, thanks for making my rental quick.LEE D.
Le client n'a pas laissé de commentaire.John B.
Add a television for customers waiting for their ride to pick them up. Outstanding customer service from the guy that closed out my reservation. Great Place over allLEE S.
The lady at pickup was extremely helpful and very friendly. I enjoyed working with her.Keith W.
Anna was extremely friendly and helpful. I also want to say Terry from the Papago location was also extremely friendly and helpful. Both are great staff members.MICHAEL M.
Good jobMUHAMMAD S.
Le client n'a pas laissé de commentaire.Melika A.
Le client n'a pas laissé de commentaire.Alyssa L.
Fantastic service - very friendly, helpful, and overall just excellent.THOMAS H.
Manager was awesome. Friendly and helpful.Jon B. | Expérience générale
Great job, Thxs!DAWN G.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.JOHN B.
Timothy was super helpful thank youclayton J.
I have rented from this location a few times and every time has been a great experience. Friendly associates and clean trucks!CASE T.
People that help me were great. Truck was awful. Breaks needed to be replace and the transmission kept slipingJacob D.
I rented a 5x10 unit for several months and it was Very easy. No problems with unit, and I also rented one of their moving vehicles. Great experience.MICHELLE M. | Expérience générale
The man that rented the truck was rude and made us feel like we should rent elsewhere. We were offended and felt he could have treated us with consideration and some kindness and courtesy.RENA K.
The employee did a great job on finding me the vehicle and equipment that I needed when it was not available. This will keep me as a future customer.Arturo R.
Le client n'a pas laissé de commentaire.Abby M.
I was OVERCHARGED!!!!!!!!!! Uhaul issued refund, this location is STILL trying to charge me!!Andrew P.
Le client n'a pas laissé de commentaire.DEBORAH E.
Waiting almost 30 min for trailer in the sun. 4 people went in while I was waiting and got their truck/trailer.DEAN S.
Staff was very professional and fast.Robert H.
Le client n'a pas laissé de commentaire.MICHELE R.
Le client n'a pas laissé de commentaire.CHRISTINA V.
Le client n'a pas laissé de commentaire.Emmanuel A.
It's almost impossible to get though to anyone on the phone. Yesterday I was bounced around 3 or 4 times, I was hung up on and I was on hold for over an hour. Not happy!!john h. | Expérience générale
Le client n'a pas laissé de commentaire.Gloria D. | Premières impressions
The super overweight guy was incredibly rude unhelpful. He seemed personally unhappy and taking it out of me and my roommate. Toxic employee. Everyone was absolutely delightful and solutions orientedCLAYTON J.
Le client n'a pas laissé de commentaire.brian W.
Le client n'a pas laissé de commentaire.SANDRA E.
Le client n'a pas laissé de commentaire.sean S.
Le client n'a pas laissé de commentaire.SHAWN R.
Quick and easy, thanks.Justin W.
Le client n'a pas laissé de commentaire.NARCI M.
my truck got brake system failed when I was driving. then when I stop on an exit truck didn't want to move. I create a bigg traffic! I was only 3 miles away from the uhaul that I rented. I called then to see the solution and they gave me no solution except call roadside assistance. I called roadside assistance And it took 45 minutes just to answer!!! then around 15 mins to start doing questions that I already answered at the roadside assistance website. and finally 90 minutes to get a tower. absolutely insane!!Brian B.
Le client n'a pas laissé de commentaire.Michael G.
The dolly and blanket bag tacked to the inside of the back end, right next to the pull down door was incredibly annoying. Was difficult and frustrating to work around. I wish I would have known they were there so I could have had uhaul personnel cut the green straps before I left so I wouldn't be charged for something I didn't want. I'm hoping this is an option anyway. Otherwise great experience.JACK N.
Le client n'a pas laissé de commentaire.Maurena H.
Keep up the good workRAMON M.
The check in/check out process was quick and easy. Thanks for the great experience!TIBOR S.
Le client n'a pas laissé de commentaire.RICHARD J.
Le client n'a pas laissé de commentaire.Kenyon W. | Expérience générale
Le client n'a pas laissé de commentaire.cullen M.
When I was at the counter completing the contract, the representative told me the truck had an eighth of a tank of gas. However, when I got in the truck, the gauge was on "E" and indicated only 20 miles to empty. By the time I got home, it was down in the teens, meaning the truck was nearly completely empty. Also, I was told I needed to call the morning of the return date to find out which location I was to return the truck. After being on hold nearly 45 minutes yesterday, I finally gave up and returned the truck to the original pickup location.BRIAN L.
Le client n'a pas laissé de commentaire.Ed B.
The young lady who handled my rental was terrific, give her a raise.JOHN G.
If the system is down, to be able to send a message to those that have a reservation.Anna N.
Everyone nice and everything okHAMEED A.
Good customer serviceELIZABETH W.
Le client n'a pas laissé de commentaire.ROBIN H.
efficient, organized, cleanJeremy F.
Le client n'a pas laissé de commentaire.Jeremy L.
Le client n'a pas laissé de commentaire.DONNIE M.
Le client n'a pas laissé de commentaire.Vee E.
Really nice employees Very helpfulROBERT W.
Le client n'a pas laissé de commentaire.Alexander G.
N.D.ROBERT W. | Premières impressions
Annie was and always is responsive and amazing. Thank you AndreaAndrea M.
Le client n'a pas laissé de commentaire.VENUS E.
The woman behind the desk was very friendly and helpful. Everything went very smoothlyEmily C.
Le client n'a pas laissé de commentaire.Gary S.
Worst move experience ever. I thought I could use U-Haul for all my needs but it was very frustrating. I had to go to 4 different facilities and sent a significant amount of time on the phone and felt the solution is too expensive and unpredictableADA E H. | Premières impressions
Le client n'a pas laissé de commentaire.CRAIG C. | Premières impressions
Le client n'a pas laissé de commentaire.KATIA R. | Expérience générale
Everything was welled maintained and the staff was great.porcha i. | Expérience générale
Give Anna a enormous bonus and a huge raise! She was awesome!john m. | Premières impressions
The Young lady that help me was extremely helpful extremely knowledgeable extremely fast very convenientAmeenah R. | Online Move In
It was easy to rent a van and a storage unit.Keith M. | Expérience générale
Le client n'a pas laissé de commentaire.josie b. | Expérience générale
Overall great reviews with one exception. The online storage unit process is not clear about how you get to your storage unit. I had to change my reservation after learning the only means of second floor access was via a stairwell. I had to pick something with drive up access so I could unload heavy items using a ramp and a hand truck. Recommend updating the website to display a 3D graphic showing main point of entry and vehicle or pedestrian access path to storage unit.Jay T. | Online Move In
Le client n'a pas laissé de commentaire.Steven H. | Expérience générale
The 175 per month rate is expensiveDavid H. | Expérience générale
Employees very helpfulKeith M. | Premières impressions
Friendly staff !Denise k. | Expérience générale
I think it is quite unfair to charge for a whole month when you leave your contract. I wish you would prorate the charge.Rakesh A. | Expérience générale
Le client n'a pas laissé de commentaire.tim c. | Expérience générale
Le client n'a pas laissé de commentaire.Alec L. | Expérience générale
Le client n'a pas laissé de commentaire.CINDY W. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca R. | Expérience générale
When I reserved the unit online I gave them all my information and when I got to the storage facility they made me do it all over again that made no since to meJoseph E. | Premières impressions
Le client n'a pas laissé de commentaire.EVAN WILLIAM W. | Expérience générale
I get to the Phoneix location and its incorrect they had no storage. The next location 8miles down the road, internet was down along terrible customer service. I was advised all the wrong information the whole time and on top of speniding over 1 100 $the exprience was the worst I ever had.Erik A. | Premières impressions
Uhaul is over ratedKIMBERLY A. | Expérience générale
Le client n'a pas laissé de commentaire.shane b. | Premières impressions
Had my storage unit broken into two flat screen tv taken to sound systems taken car woofer speaker amp Xbox and several other items taken. And was given number to call which was no help. And pay 175 for inside unit and things still get stolenPaul J. | Expérience générale
I trust uhaul company.Eldra m. | Premières impressions
The gentleman who helped me check in was particularly helpful. ThanksDavid F. | Premières impressions
Le client n'a pas laissé de commentaire.Mike C. | Expérience générale
Had a glitch with switching credit cards which wasn't handled properly so I got a late fee for non payment which was later reversed but it too three phone calls and finally a trip in person to the facility to get the late fee refunded. Call center was great but never got a call back regarding the late fee from the storage facility which was annoying.Harriet W. | Expérience générale
Le client n'a pas laissé de commentaire.Michael W. | Expérience générale
Le client n'a pas laissé de commentaire.enrique s. | Premières impressions
The staff at this location were very helpful as my initial storage reservation location was a complete disaster.Ashley H. | Premières impressions
They should warn people that the largest units they have are on the second floor.LARISSA C. | Premières impressions
very helpful thanks for everything.Michael W. | Premières impressions
Fast, Friendly & Helpful.Mike C. | Premières impressions
Good experienceKEITH W. | Premières impressions
You guys are wonderful! I worked with Colette and she was very helpful and very kind to me. You guys are a top-notch organization: I hope you always stay that way,because there's not too many of themdebra g. | Réservation
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