Customer Reviews for U-Haul Moving & Storage of Birmingham

2 542 évaluations

540 Valley Ave   Birmingham, AL 35209
(Two miles West of Vulcan)

(205) 942-6833

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(205) 942-6833

540 Valley Ave
Birmingham, AL 35209
(Two miles West of Vulcan)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca W. 
Évaluation :
3

We had to find an employee to return equipment. Office was wide open and he was on the other end of the property in the back of a truck.

Theatris D. 
Évaluation :
2

It should be cheaper and the brake not working very well

Duyen T. 
Évaluation :
5

Service here is above reproach!

CHARLES V. 
Évaluation :
5

Just keep doing what ya'll do at this location... Y'all are AWESOME.....

Geoffrey C. 
Évaluation :
5

Staff member that worked with me was amazing!!! Very helpful and friendly.

Nathaniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jovana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda S. 
Évaluation :
3

I returned the truck on 5/13 but my invoice states I turned it in on 5/14. Why the delay in processing my return?

Eric L. 
Évaluation :
5

Customer service at this location is amazing.

Tamika M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES V. 
Évaluation :
5

The young man who helped us was so nice, polite, and helpful, and is the reason why we will continue to rent from this location.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred K. 
Évaluation :
3

truck was clean enough; manager was OK but could use some training in customer service; it would help to have clear directions on 24 hour return process

Bill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
1

The CSR that signed the truck out to me was a complete asshole. He even changed my miles allowed and drop off location. I would rate my experience a zero but it is not an option.

Chad F. 
Évaluation :
5

Guy was very friendly and smiled - Great customer service.

Nancy H. 
Évaluation :
3

Had a hard time getting in the gate after hours and not much parking

NECOLE W. 
Évaluation :
5

My experience renting a cargo van at this location was excellent! Cudos to the young man who met me as I was returning my van. He made the whole process extremely easy and very pleasant. I'm sorry that I didn't get his name.

Martin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

My only concern or complaint is Gas. It said I had a 1/2 Tank and as soon as I pull off the meter read 1/4 Tank. Nevertheless, the next person getting the vehicle had plenty of Gas.

Mckinley C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat D. 
Évaluation :
5

The Gentleman was extremely helpful. Thanks

Christopher U. 
Évaluation :
2

It was just not a pleasant experience

RUSSELL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Missalina C. 
Évaluation :
1

Have the equipment that is reserved ready and available when the client comes to pickup their order. It's frustrating when you reserve a utility dolly and an appliance dolly and neither are available when u come for your scheduled reservation that you scheduled a week beforehand.

Kanitha D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalie F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel W.  |  Premières impressions 
Évaluation :
5

It jus wasn't vacummed

Tobias T. 
Évaluation :
5

Bayley is the BEST! She is attentive, professional and knowledgeable of products and services offered by Uhaul. I really enjoyed her kind presence.

CRYSTAL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred K. 
Évaluation :
4

There was one incident with Jordan Parker and another employee who called me a "tailgatter" which tickled Jordan Parker I found to be very unprofessional and rude! Hopefully this employee has since been inserted into management skill training along with Jordan. My experience with Jordan upon termination of this account was pleasant.

Juanita W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomiko W. 
Évaluation :
1

initial reservation was not at the place reserved online. Luckily, i was directed to a place not far away that had a truck. The representative at the front desk was high as a kite and indifferent. There was no utility dolly liked reserved and the rep told me i could "look around" and see if i could see one. Gas was not what was registered on paperwork and therefore had to add to it. Upon returning early, I asked "what else is needed from me" and all I got was " you'll get an email" . Uhaul's market share is unprecedented in the area. A continuation of this will eventually place you out of the market once competitors move in.

Michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lakesha J. 
Évaluation :
5

Checkin guy was super helpful with checking in and showing where the storage was.

Alicia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney T. 
Évaluation :
4

Need a prop for door going into climate control storage and a awning by CC door for when it is raining

Jane O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zorenza T.  |  Expérience générale 
Évaluation :
5

Great customer service from start to finish!

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emanuel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERICA M.  |  Expérience générale 
Évaluation :
5

Nothing. The attendant there was very helpful.

Mitchell W. 
Évaluation :
5

Excellent service!!!

Thomas D. 
Évaluation :
1

Guy in the morning had a attitude get better employees

Ayat G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D.  |  Premières impressions 
Évaluation :
5

Wonderful

Shameka S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya E. 
Évaluation :
5

Very friendly staff and willing to go above and beyond. Great experience

JOHN H. 
Évaluation :
4

Only issue is when trying to return they changed location without telling me and app system and phone were down and area where dropping off at was closed. Had no instructions on how to return really.

SAMUEL T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELICA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette H.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Melanie M. 
Évaluation :
5

The guy that waited on me. I think his name was Brandon he has dreads he was very helpful and polite. I do appreciate him for helping me and going over and beyond to make the guest satisfied thank you

Dashunda P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pierre S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETITIA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JARIUS C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W.  |  Expérience générale 
Évaluation :
5

I would tell all my friends about you for you all because I think you all are very excellent people I have did business with you before and I will continue to do business with you before I give you all 100 % rating and also the staff 100 % rating

Pamela C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rosemary H.  |  Premières impressions 
Évaluation :
5

To be honest I'm proud of you all the truck was new you guys have put some money into what you believe in and you was there at a time with need the guy at the front desk was amazing he was handsome to I was hoping he were single but I didn't ask I should have asked thanks you guys

NICOLE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry M.  |  Expérience générale 
Évaluation :
5

They were very helpful and accommodating. They went far beyond my expectations. Great staff A+++

Morgana A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin M. 
Évaluation :
5

I was very satisfied. Jordan was knowledgeable and friendly he is an asset to the company

CYNTHIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE G. 
Évaluation :
4

Couple good handtrucks are necessary.

FRANTZ P. 
Évaluation :
5

Everything was great the guy working very very helpful

CARLOS T. 
Évaluation :
3

Make sure all trucks are in good shape, i had to jump start the truck with my own car everytime during my whole moving process. It was very stressful

KYLER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA B. 
Évaluation :
4

The staff at this location were great. However, the staff that manage incoming calls were NOT. I made an online reservation for a trailer and utility dolly. When I arrived, he apologized and let me know that they did not have any at their location. He said it would be best to call another location to see if they had any available. I called the nearest location (or at least the number that is posted for it online) and was directed to what I am assuming was a call center since the woman I spoke with was not in store. She took my information, including card information, and said she made a reservation for a dolly at a nearby location, and said I should receive a text confirmation shortly. I drive to the other location (15 minutes away) and had not received a text, so while I am waiting in line I call back to check and make sure everything went through. I call the same number, but am connected with a different person. He says he doesn't see a new reservation and asks me to hold for a manager. When she comes on the line, I explain everything to her and she says they don't typically make reservations just for dollies and that must be why it didn't go through, and that I would have to call individual stores to verify if they had any available because they are unable to track inventory of those items online...at this point I'm frustrated because I've driven out of my way to another location, waited an additional 15 minutes in line (while simultaneously on hold for the manager on my phone) just for her to tell me that the reservation I was told was made was actually never made because they can't, and that I would need to call specific stores which I could not do because each time it sends me through to a call center representative. By this time I had finally made it to the front of the line, and the employee that called me up had overheard some of my conversation with the person on the phone so she offered to call some of the nearby stores since she had a direct line to them. They unfortunately didn't, but I sincerely appreciated her trying. I understand that a dolly being unavailable is out of all of these employees control, but if the first person I had spoken to had simply told me the same information as the last person, I would've just said we'll figure out how to do it without the dolly and went on my way. Instead, I wasted over an hour of valuable moving time when I didn't have it to spare.

Mikal P. 
Évaluation :
5

The young man that took care of me when I arrived, was awesome… He has great customer service

QUINCY B. 
Évaluation :
4

Supply more area for after hours parking. I had a very small area to park a 20ft truck with car hauler

STEVEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael h.  |  Expérience générale 
Évaluation :
3

Staff were too busy to help and it probably affected their poor attitude. It took for ever to get the elevator to work and there was only one usable moving cart to transport my belongings. There was no supervised flow of traffic, because vehicles blocked your movement. Management should be informed to resolve unpleasant circumstances.

samuel t.  |  Expérience générale 
Évaluation :
4

A C wasn't working in U-Haul.

SABRINA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND B. 
Évaluation :
5

Great location, GREAT hours, GREAT staff.

CARLA E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia O. 
Évaluation :
5

Great job

MOSES B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZACHARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly E.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shawn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYLL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alajujuan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY D. 
Évaluation :
5

Everything went very quick & accurate

RUTH T. 
Évaluation :
1

When people hit hard times like moving out of state or laid off. The account should be frozen or some kind of accommodation. My entire life was auctioned off and there is things I will never get back.

Timothy G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
1

Staff unprofessional

BRIGGITTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDSON S. 
Évaluation :
5

Always a pleasure to work with U Haul. Keep up the good work.

ARLESTUS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIQUE H. 
Évaluation :
3

Customer service during pick up could have been better.

KIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NALISHIA B. 
Évaluation :
5

Jordan was very professional and helpful. he went over and beyond to assist me.. his customer service is Awesome!!!

Travina C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHARONDA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA D. 
Évaluation :
3

The unit was fine and clean, but they charged me for an "after hours" service that I didn't know about.Also in another branch they gave my reservation to another person and I was left without a truck,and they sent me 20 mikllas to pick up another unit and when I went to pick up the unit it was 26 feet, too long for what I needed and they didn't want to give me another one until the next day.Later they gave me a credit of $ 50 for the mistakes made, but I had already paid in another branch for another truck and this credit cannot be used until hiring a new service...That's ridiculous!!! my cell is 205 296 2988 (any questions)

Rendon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BELINDA M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER B.  |  Expérience générale 
Évaluation :
5

I think the guy's name at the facility is Brandon, he was very helpful and courteous, at move, and at move out.

Wade R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deshun p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HONGXING S. 
Évaluation :
4

N/ A

Pamela P. 
Évaluation :
3

Andrea at the location was WONDERFUL. Patrice who helped us on the phone was WONDERFUL. U-Haul, as an experience left a lot to be desired. We rented a 15 foot truck, got the email, text and "live" phone call about pickup location. NO truck at location. Were sent to another location (Valley Ave.). They had nothing to rent. Andrea (on location), called the UHaul number and Patrice was able to find us a truck, but it was a 20' truck on the opposite side of town. Patrice suggested we rent the moving blankets from the Valley Ave location to be sure we were able to get them. When we returned the truck in Panama City Beach, FL, we were able to return the truck with the online portal with no problem but the blankets were under a separate contract and the website wouldn't recognize it. It took 2 phone calls (one had a hold of 45 minutes and I gave up after a while - the second one I requested a call back) to get it situated and the blankets checked back in. The whole experience was pretty frustrating.

Kathryn S. 
Évaluation :
5

Take the van thru a car wash. It was noticeably dirty on the outside.

Wendell T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
1

U haul location Valleydale Avenue off Greenspring the guy name Brandon or whoever he is. Wear a dark green shirt nasty attitude. He charge me $150 dollars because I didn't feel out the survey then he said I didn't put gas in the truck. I did put $15 dollar gas back in truck. I believe the employee stole my money. Do not go to the U haul on Valleydale Avenue down the street from full moon barbecue. I need a refund

BRIDGET W. 
Évaluation :
5

Pick up and return was easy and the gentleman there at that time was friendly and helpful. He very informative on the trailer rental and hitch setups! When I called to inquire about returning the auto transport trailer the day before it was due, I was told by someone who answered the phone, that returning it at 5 pm would be too late to return a trailer. This location doesn't close until 7pm on Sunday but they said they stop taking trailer returns at 4:30. Just a little inconvenient since I didn't choose this location when I requested the rental through the app. Thanks

Shelby T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIOVANNI C. 
Évaluation :
5

Nothing to improve. The lady at the desk went above and beyond to help me

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Errol P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEVANTE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Von J.  |  Premières impressions 
Évaluation :
5

Satisfied customer, glad to have done business with you all !

Alondria D.  |  Premières impressions 
Évaluation :
1

This location was horrible! Where do I even start? Climate controlled units were hot ac was broken and they weren't even trying to inform me or the people who already had units!! They made 3 reservations only needed 1 and messed all of my stuff up! I wound up having to go to a completely different location after being in the store for over 2 hours! Water is getting into units also I was informed by staff??!!! Wow

Stacie w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley T.  |  Expérience générale 
Évaluation :
5

Very friendly and accommodating staff. Even had a nice employee lend me and my daughter hand with loading the story storage unit. Merci.

Blair B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela F.  |  Premières impressions 
Évaluation :
5

The Uhaul employees at 540 Valley Ave bent over backwards to help me on 7/29/21.

Christina B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david g.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia c.  |  Premières impressions 
Évaluation :
5

Customer service was excellent. Jordan and Brandon were very helpful and knowledgeable of their job. These two gentlemen are truly an asset to your U-haul team.

Stephanie H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cely T.  |  Premières impressions 
Évaluation :
5

Thanks

Cynthia G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmine m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben E.  |  Expérience générale 
Évaluation :
5

Brandon Hunt at your Valley Avenue location in Birmingham made ALL the difference. He worked with me to find the storage space we needed, following up with me on multiple occasions. He is the reason iHaul receives an excellent review. Pam

Pam S.  |  Premières impressions 
Évaluation :
5

Management and staff provided excellent support in the move out process.

Donald J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleashia W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawna S.  |  Premières impressions 
Évaluation :
5

Brandon was extremely kind and helpful. Whole process was very easy.

Hunter J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda W.  |  Expérience générale 
Évaluation :
5

The manager at this location was very helpful, appreciative and courteous. Couldn't ask for better customer service anywhere else. I do ask as Uhaul as a business do. Make inside enclosed climate control storage units with building access with double doors where you can access them with larger furniture or whatever. We had to store an art piece at a location at UAB because it wouldn't fit in the single access doors. It was an 4X8X2 enclosed art piece crate. We lacked about 2 inches from being able to get it through the inside access doors to the hallway to our storage room. But besides that, no complaints what so ever. Thanks Mr Phillips.

Charles P.  |  Expérience générale 
Évaluation :
5

Excellent experience throughout the years! I would highly recommend!!!

ASHIYA b.  |  Expérience générale 
Évaluation :
2

I don't think I would recommend uhaul anything at this point. I reserved a truck that was unavailable when I got there so I'm not sure the point of a Reservation. Also I need to get in touch with someone and cannot connect with a human about this storage facility. I've called multiple times and been on hold for the longest wait times eventually having to hang up, I've emailed, tried online chat and still cannot get the help I need. I hired movers who showed up with two movers when I ordered 3. Then it was very difficult to get my refund, because at one point they hung on when I called. Four times in a row. They wouldn't answer they just picked up and hung up. It was not a pleasant uhaul experience.

WENDY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANCE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blair B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H.  |  Premières impressions 
Évaluation :
4

The drop off location was incorrect. I need to make sure I'm not charged $1 000 my original drop off on the phone was Bessemer RD 35208 bham then an hour after the drop off a representative called me warning me of outrageous charges. We used the truck in a 10hr time frame, utilized UHAUL storage I spent over $600 in one day with this company now threats of a $1000 charge because a communications error. Can someone please make sure I'm not charged the fee. 205.667.3018 I will call the scheduling office at 9a today

Michelle M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alessandro b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda W.  |  Premières impressions 
Évaluation :
4

Was there for years. First owners were excellent. Second owners not so much very rude. People over the last year have been

James N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karleafa w.  |  Premières impressions 
Évaluation :
5

Marvin made things simple and clear.

debrah d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kassandra H.  |  Expérience générale 
Évaluation :
5

The young lady named Jess was very patient and helpful. She provided excellent and thorough customer service.

ANITA J.  |  Expérience générale 
Évaluation :
5

Need to correct address 1952 cansler ave Birmingham Alabama 35214

Regina P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel M.  |  Premières impressions 
Évaluation :
5

Current management and staff are amazing! Truth be told - this location has always had great management and staff. But the current manager and the young man who checked me out - best in the business!! Kind and always willing to help! Customer service is critical and the manager & young man exemplify this. Please - if there is a way to recognize both of them, please do! Moving out was emotional and they were so kind.

EMILY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara H.  |  Premières impressions 
Évaluation :
4

Fast and efficient service. Great access hours and a really convenient location.

jeff l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Med T.  |  Expérience générale 
Évaluation :
3

He wasn't friendly but he wasn't rude. He definitely got the job done. Me personally I don't care if you are friendly just as long as you aren't rude. He wasn't rude at all, very helpful and got the job done.

catherine p.  |  Premières impressions 
Évaluation :
4

Secure, well-maintained, pest-free facility with friendly, helpful staff. My only issue is with the main U-Haul call line (not this location): I moved out on rent day and they refused to refund any of the rent, so I ended up paying the full month's rent for one day.

ELIZABETH E.  |  Expérience générale 
Évaluation :
5

Very convenient and clean.

Martha S.  |  Expérience générale 
Évaluation :
5

Great experience with the young man. Keep him there we need, more good employee's like him.

KIM M.  |  Premières impressions 
Évaluation :
1

If I am rating this solely on our check in experience - then it was great. The staff were very friendly and helped show us where our unit was and was very helpful in showing us the size options of the units. Fast forward to a week later - my husband drives over to drop off some items at the unit. Our code isn't working and he's confused as to why. Turns out we were "moved out of the system", our code was cancelled and a lock was put on our unit. Absolutely no notice whatsoever. Had we not shown up today our unit would have probably been sold, cleaned out, etc. And all of our belongings gone. Is it customary to move someone out without any notice whatsoever?!? He ended up having to resubmit all our information and start a new contract since our other one had been cancelled out. Thankfully we showed up today or who knows what would have happened.

Staci R.  |  Expérience générale 
Évaluation :
5

Natasha was outstanding!

isabelle r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEMERE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY B.  |  Premières impressions 
Évaluation :
1

I moved out a month and a half ago and informed the manager and they still tried to charge me. I'm not sure of the business you're running, but placing charges on a closed out unit is ridiculous. You should be ashamed of your staff.

Eric G.  |  Expérience générale 
Évaluation :
5

The gentleman that worked the front office went out of his way to create a pleasurable experience and helped thought the process from start to finish and made sure I was satisfied.

Ron V.  |  Premières impressions 
Évaluation :
5

I wish I have got the young name but he was Awesome

angela s.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Santana T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN E.  |  Expérience générale 
Évaluation :
5

Shandon was wonderful in helping us with our moving process. Their were a lot of people dropping off their trucks and he made sure we were taken care of in a timely fashion. He went above and beyond!

Taylor L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda k.  |  Expérience générale 
Évaluation :
5

Brandon, your on-site person was knowledgeable and friendly.

Clifford q.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Desiree T.  |  Expérience générale 
Évaluation :
5

Brandon, the general manager, was very friendly and helpful. The unit was clean and easy to access. Overall great experience.

Audrey C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberley P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris P.  |  Premières impressions 
Évaluation :
3

Smooth move out! But 100 pending from truck rental should have been released immediately as I was told by staff it would be same day.

Shana M.  |  Expérience générale 
Évaluation :
5

Everything was great

HOWARD K.  |  Expérience générale 
Évaluation :
5

Great experience! Thank you🤓

denise t.  |  Expérience générale 
Évaluation :
5

Everything was perfect!

HANS-GEORG W.  |  Expérience générale 
Évaluation :
5

It's a wonderful convenience to be able to rent a truck and store at the same location. I would recommend UHaul on Valley Avenue in Birmingham. Moving is awful but UHaul made it better.

DOTTIE S.  |  Expérience générale 
Évaluation :
5

Great and friendly staff..

BRUCE E.  |  Expérience générale 
Évaluation :
5

My unit was on the back side adjacent to woods. It was a bit spooky to go back there when nobody was in the building, but I open carry for extra protection, so we had no problems.

MIKE T.  |  Expérience générale 
Évaluation :
2

Payed for a month at a time through my debit card. Three days into my final month, I moved out of unit. Uhaul would not refund the remaining 27 days. Not Good! Bad on Uhaul!

Charles D.  |  Expérience générale 
Évaluation :
5

Will use again!

Renea B.  |  Expérience générale 
Évaluation :
5

Best storage place in town

Ashley L.  |  Expérience générale 
Évaluation :
5

We've used our storage unit for a few years until we could free up more space in our basement. We always found the facility clean, well maintained, accessible, and staffed by friendly folks!

CHRISTINA S.  |  Expérience générale 
Évaluation :
3

Had reservations for a 10x10 unit. I was told that reservations do not count. Luckily a unit was available . It was smaller and we struggled to make it fit. What's the point of making a reservation

Karen N.  |  Expérience générale 
Évaluation :
5

Clean and very helpful.....

Allison M.  |  Premières impressions 
Évaluation :
2

Poorly managed , only talked to someone answer calls that was not at the location

James H.  |  Expérience générale 
Évaluation :
4

The Staff were very friendly and helpful. I would diffidently use this place again should the need arise.

Rita B.  |  Expérience générale 
Évaluation :
4

worked to help as much as possible.

Charles D.  |  Premières impressions 
Évaluation :
3

My husband and I had a reservation for a 10x10 unit. When we got there I was informed that no 10x10 unit was available. I was offered a 7x10. What is the point of having a reservation? Disappointing.

Karen N.  |  Premières impressions 
Évaluation :
4

I was told that I had 24 hours access to my storage unit, but I didn't.

Jamar J.  |  Expérience générale 
Évaluation :
5

All of the staff were courteous.

Kimberley L.  |  Expérience générale 
Évaluation :
5

Lakita was helpful, friendly, and patient with a good personality and attitude. She did a good job.

THRACIE P.  |  Premières impressions 
Évaluation :
5

Extremely professional and courteous. Completely satisfied and would use again. Merci

Tree of Life min w.  |  Premières impressions 
Évaluation :
4

The people were very nice.

detra s.  |  Premières impressions 
Évaluation :
4

The storage unit inside was a little further from the door than I had expected but it was ok.

Kimberley L.  |  Premières impressions 
Évaluation :
5

Staff want very helpful, very polite and patient.

PEGGIE W.  |  Expérience générale 
Évaluation :
5

Customer service was excellent. Kim was quick, showed me to my unit and explained everything very well. I will refer any friends and use them again!

Haley Y.  |  Premières impressions 
Évaluation :
5

Great experience!

Carie W.  |  Expérience générale 
Évaluation :
5

Great facility.

RICHARD M.  |  Expérience générale 
Évaluation :
5

Friendly staff!

Brian M.  |  Expérience générale 
Évaluation :
1

U guys cheated and lied to me, they were very unprofessional. I have a lawsuit out on u guys for selling my goods. I tried to come in and pay but was not allowed u will be hearing from my lawyer

darryl h.  |  Expérience générale 
Évaluation :
1

The Managers at this location are "HORRIBLE". These 2 female managers are married and both have very unprofessional & disrespectul attitudes. Dealing with this U-Haul disgusted me. I rate an "F".

Louis H.  |  Expérience générale 
Évaluation :
2

Kim was EXTREMELY rude has no respect for the handicapped I was a blind patron and it was always something with her. I only stayed one month.

Eddie A.  |  Expérience générale 
Évaluation :
5

it was great

Wesley W.  |  Expérience générale 
Évaluation :
5

I had a very good experience, as the person who helped me was very knowledgeable and explained everything.

ROGER M.  |  Expérience générale 
Évaluation :
5

This facility has been used by us for the past 3 summers. It met all our needs. We have been pleased. Now, your truck rental service is something altogether different. Horrible, horrible, horrible.

Anita L.  |  Expérience générale 
Évaluation :
5

Great facility for our needs. Easy access and supportive staff made our years of storage to support two students convenient and helpful.

DAVID J.  |  Expérience générale 
Évaluation :
5

This was the second summer we used this uhaul facility to store my daughters college stuff. Nice staff. Clean facility. We have been confident that our stuff is safe and well taken care of.

Joseph F.  |  Expérience générale 
Évaluation :
5

Very nice facilities and friendly and attentive staff. This is 2nd time using these facilities for summer storage and continue to have great experience. Merci!

David M.  |  Expérience générale 
Évaluation :
5

Worked well for our summer needs of storing college furniture for our student

Kyle K.  |  Expérience générale 
Évaluation :
5

Great location! Close to Samford.

Tripp H.  |  Expérience générale 
Évaluation :
5

You needd to fix your drinking fountain. NO WATER!

Steven H.  |  Expérience générale 
Évaluation :
4

very friendly staff

MELISSA S.  |  Expérience générale 
Évaluation :
5

The jentleman in the front desk was very friendly and helpful. Alway going above and bellond to assist the costumers. I'm very pleased with the outstanding service. God Bless you all.

JESUS R.  |  Expérience générale 
Évaluation :
4

S.O.

Takia S.  |  Expérience générale 
Évaluation :
4

originally reserved a 5x10x10 and it stated it could fit up to 1200 sq feet and a 1-2 bedroom apartment. I lived in a 800 sq ft apartment and it would not fit. Guy who helped me was great though.

Essence S.  |  Réservation 
Évaluation :
5

Great facility.

Tanner T.  |  Expérience générale 
Évaluation :
5

Very friendly staff.

GEAN V.  |  Expérience générale 
Évaluation :
5

The staff was wonderful. The staff was very helpful and friendly.

dian s.  |  Expérience générale 
Évaluation :
5

gone do business again soon.

Larry S.  |  Expérience générale 
Évaluation :
5

Thank you for being a great staff

Rose B.  |  Expérience générale 
Évaluation :
5

was very happy to have a nice safe area and equipment to use

Cynthia R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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