Le client n'a pas laissé de commentaire.Joe W.
Customer Reviews for U-Haul Moving & Storage of Birmingham
Pour nous contacter
Birmingham, AL 35209
(Two miles West of Vulcan)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SHARONDA D. | Expérience générale
Le client n'a pas laissé de commentaire.LINDA D.
The unit was fine and clean, but they charged me for an "after hours" service that I didn't know about.Also in another branch they gave my reservation to another person and I was left without a truck,and they sent me 20 mikllas to pick up another unit and when I went to pick up the unit it was 26 feet, too long for what I needed and they didn't want to give me another one until the next day.Later they gave me a credit of 50 $for the mistakes made, but I had already paid in another branch for another truck and this credit cannot be used until hiring a new service...That's ridiculous!!! my cell is 205 296 2988 (any questions)Rendon R.
Le client n'a pas laissé de commentaire.YVONNE L.
Le client n'a pas laissé de commentaire.BELINDA M. | Expérience générale
Le client n'a pas laissé de commentaire.JUSTIN S.
Le client n'a pas laissé de commentaire.HEATHER B. | Expérience générale
I think the guy's name at the facility is Brandon, he was very helpful and courteous, at move, and at move out.Wade R. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie H. | Expérience générale
Le client n'a pas laissé de commentaire.deshun p. | Premières impressions
Le client n'a pas laissé de commentaire.Bryan E.
Le client n'a pas laissé de commentaire.SAMUEL C. | Premières impressions
Le client n'a pas laissé de commentaire.HONGXING S.
N/ APamela P.
Andrea at the location was WONDERFUL. Patrice who helped us on the phone was WONDERFUL. U-Haul, as an experience left a lot to be desired. We rented a 15 foot truck, got the email, text and "live" phone call about pickup location. NO truck at location. Were sent to another location (Valley Ave.). They had nothing to rent. Andrea (on location), called the UHaul number and Patrice was able to find us a truck, but it was a 20' truck on the opposite side of town. Patrice suggested we rent the moving blankets from the Valley Ave location to be sure we were able to get them. When we returned the truck in Panama City Beach, FL, we were able to return the truck with the online portal with no problem but the blankets were under a separate contract and the website wouldn't recognize it. It took 2 phone calls (one had a hold of 45 minutes and I gave up after a while - the second one I requested a call back) to get it situated and the blankets checked back in. The whole experience was pretty frustrating.Kathryn S.
Take the van thru a car wash. It was noticeably dirty on the outside.Wendell T.
Le client n'a pas laissé de commentaire.EDWARD B. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL L.
U haul location Valleydale Avenue off Greenspring the guy name Brandon or whoever he is. Wear a dark green shirt nasty attitude. He charge me 150,00 $ dollars because I didn't feel out the survey then he said I didn't put gas in the truck. I did put 15,00 $ dollar gas back in truck. I believe the employee stole my money. Do not go to the U haul on Valleydale Avenue down the street from full moon barbecue. I need a refundBRIDGET W.
Pick up and return was easy and the gentleman there at that time was friendly and helpful. He very informative on the trailer rental and hitch setups! When I called to inquire about returning the auto transport trailer the day before it was due, I was told by someone who answered the phone, that returning it at 5 pm would be too late to return a trailer. This location doesn't close until 7pm on Sunday but they said they stop taking trailer returns at 4:30. Just a little inconvenient since I didn't choose this location when I requested the rental through the app. ThanksShelby T.
Le client n'a pas laissé de commentaire.MICHELLE T.
Le client n'a pas laissé de commentaire.GIOVANNI C.
Nothing to improve. The lady at the desk went above and beyond to help meWILLIAM J.
Le client n'a pas laissé de commentaire.Errol P.
Le client n'a pas laissé de commentaire.LEXUS M.
Le client n'a pas laissé de commentaire.Michelle M. | Expérience générale
Le client n'a pas laissé de commentaire.LEVANTE M. | Premières impressions
Le client n'a pas laissé de commentaire.James T.
Brandon was very professional and friendly, really appreciate his kindness and willingness to help with what I needed.VERNIKO R.
Le client n'a pas laissé de commentaire.ROGER P.
Was not there when promised had to make a 80 trip to go back the next day very poor service and attitudeGreg F.
Store clerk to wear maskalexis T.
Great staff!BARBARA N.
I don't like to write negative comments but the fellow in charge that day was very short with me both on the phone asking if I was going to be on-time turning in the equipment (as he had a renter lined up after me). I assured him I would and he just hung up. I was an hour early, but he was very short with me again in turning in the equipment. I did nothing that I know of to prompt this. Perhaps he was shorthanded - not sure.James W.
The desk person when above and beyond to help me. Great serviceXAVIER G.
Andrea is capable friendly efficient and courteous and fast Far exceedsjeremy G.
The parking is far too narrow and the online pick up/drop off process was a pain in the rear. The only positive was the man working there. he was very nice.Barrie W.
Le client n'a pas laissé de commentaire.Phillip P. | Expérience générale
Le client n'a pas laissé de commentaire.Von J. | Premières impressions
Le client n'a pas laissé de commentaire.BRANDI J.
Le client n'a pas laissé de commentaire.Paul L.
Le client n'a pas laissé de commentaire.RON V.
Satisfied customer, glad to have done business with you all !Alondria D. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD D.
This location was horrible! Where do I even start? Climate controlled units were hot ac was broken and they weren't even trying to inform me or the people who already had units!! They made 3 reservations only needed 1 and messed all of my stuff up! I wound up having to go to a completely different location after being in the store for over 2 hours! Water is getting into units also I was informed by staff??!!! WowStacie w. | Premières impressions
Le client n'a pas laissé de commentaire.TAYLOR D.
Brandon Hunter was a big help on the drop and getting us the correct storage size. He went over and beyond to explain everything to my father so that he would understand. I really appreciate the help that he give us. Will do business with Uhaul againJAMES H.
They have always been friendly and accommodating here!Charles V.
Le client n'a pas laissé de commentaire.LAKERA R.
Le client n'a pas laissé de commentaire.LADARIUS S.
Le client n'a pas laissé de commentaire.Joshua E.
Le client n'a pas laissé de commentaire.Dalton P.
Too cramped. Hard to navigate.SCOTT K.
The trailer had no tie down rails on the left side and were all broken off. I didn't notice when picking up the trailer until I started loading and had no tie downs so everything moved while driving. Also I was supposed to get a 23 $cheaper rate for dropping at another location but was charged full price for the trailer! 77 $vs 54 $. Both were an inconvenience.Ronald D.
Le client n'a pas laissé de commentaire.BARRY S.
be customer-centric and listen to what the customer's specific needs are.William M.
Jordan was awesome! Appreciate his kindness and help!Kelly C.
Excellent customer service.. Easy and no problems.TRACY C.
Le client n'a pas laissé de commentaire.Sharvon C.
Le client n'a pas laissé de commentaire.TYLER O.
Le client n'a pas laissé de commentaire.Ethan B.
They downgraded the size of my reservation because the bigger truck needed oil change. Manager did not bother to contact me prior tii oh my arrival.Jerrhonda M.
The individual working the desk (pick-up and drop-off) was phenomenal. Great attitude and great customer service. He focused on the needs we had and delivered.KEVIN M.
Retire that truck. Horrible condition. Door seals passed a ton of aid. Mirrors are loose. Entire cab rattles. Cab leaks water. Worst vehicle I've ever driven.Chad B.
Le client n'a pas laissé de commentaire.Will J.
Le client n'a pas laissé de commentaire.Angela F. | Premières impressions
The girls there were wonderful. They saved the day for us. We had experienced a total failure from U-Haul regarding a truck we were supposed to have picked up at another location. We had waited 3 hours at the first location and nobody ever showed up to get us our truck. We found the location at 540Valley road and they were able to rent us a trailer. Great people at the 540 Valley location.John A.
Le client n'a pas laissé de commentaire.ANDRA A.
Le client n'a pas laissé de commentaire.Pamela D.
The man that assisted me was super nice and helpful. I was not in a very good mood at the time, and he still had me laughing by the end. It was easy to rent and easy to return the vehicle.LAUREN L.
I was charged 20 $for out of hours service fee stating the U-haul was returned on the 21/07/2021 at 8am, where I had actually returned it on the 20/07/21 @ 18:30 dropping the keys to the front desk personnel, being within the 4 hours rental period and during the opening hours. I had emailed this to no response and also tried to call u-hault to face a long wait timeAnandbhai P.
Le client n'a pas laissé de commentaire.Charles F.
Le client n'a pas laissé de commentaire.Jerry S.
It was a wonderful experience. Jordan was helpful and courteous.Beth C.
Le client n'a pas laissé de commentaire.Joseph H.
Cost is too high. Gas tank should be full when vehicle is picked up.Gelare G.
I was not charged the correct amount! I was over charged. I have called several times only to be left on hold for over an hour. Would be GREAT if someone would call me back!Michelle M.
Le client n'a pas laissé de commentaire.SUKOJI K.
Le client n'a pas laissé de commentaire.Cynthia c. | Premières impressions
Le client n'a pas laissé de commentaire.MARLA D.
Le client n'a pas laissé de commentaire.BRANDON H.
Jordan and Brandon were very helpful and provided excellent customer service. I will certainly recommend this location.Stephanie H.
Le client n'a pas laissé de commentaire.Brad S.
Worst experience ever.540 Valley Ave, Birmingham, Ala. dropped same day rented got certified letter u haul not returned. GM Brandon rude and no help at all in resolving issue. After years of being a loyal customer I will Never use uhaul again.STEVEN L.
Customer service was excellent. Jordan and Brandon were very helpful and knowledgeable of their job. These two gentlemen are truly an asset to your U-haul team.Stephanie H. | Premières impressions
For, the first time in my life I felt a racial prejudice because of the actions of the attendant. He about rammed my vehicle with his go cart. It took him 50 min to check in a lady for a storage unit!ARNOLD M.
Le client n'a pas laissé de commentaire.Francis D. | Premières impressions
Le client n'a pas laissé de commentaire.KARLOS C.
Le client n'a pas laissé de commentaire.Cely T. | Premières impressions
Le client n'a pas laissé de commentaire.Cris M.
Le client n'a pas laissé de commentaire.Paige J.
Le client n'a pas laissé de commentaire.amber S.
No issuesCharles F.
Le client n'a pas laissé de commentaire.RONALD K.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.FREDDIE B.
Not to change a very friendly and professional employee. The truck was a little old and noisy, but it did its job.SERENA S.
Le client n'a pas laissé de commentaire.jasmine m. | Premières impressions
The Manager at this location is who helped us. Professional and efficient. That's not all.......He did all of this with a car trailer that he hooked up for us all in the pouring rain. No complaining, no hesitation, just fantastic professionalism at its best. MerciRobert W.
Le client n'a pas laissé de commentaire.Todd B.
People were nice.JOHN K.
Professional and fast service. Second time using this location and will be back. Merci.KEVIN F.
Le client n'a pas laissé de commentaire.Connor M.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Nicole M.
Staff was friendly and rental process was easy.KAYOTRIS B.
very low gas mileage. I rented a 20 foot truck and drove it 39 miles. It took 5 gal . that's just over 7mpg. seems very low.STEPHEN D.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.DARYL M.
Le client n'a pas laissé de commentaire.GEOFFREY R.
Brandon was extremely kind and helpful. Whole process was very easy.Hunter J. | Premières impressions
Keep exceeding customers expectations in the use of the storage facility.DONALD J.
Le client n'a pas laissé de commentaire.KAREN D.
The rental was about 45 minutes late which costs an additional 24 hours. That is ridiculous. The compNy should be a little more customer friendly. A full days charge for 45 is excessive. But with storage prices being ridiculous as well I should expect no differentJohnnie J.
Le client n'a pas laissé de commentaire.Julia B.
When ever your customers rent from here and have to return your trucks after hours. Please make sure that your customers have some where to park the trucks on returning them. The club has all of your parking spaces filled up with no where to park the trucks.WANDA F.
Le client n'a pas laissé de commentaire.Arthur R.
Le client n'a pas laissé de commentaire.XANTHIA C.
Le client n'a pas laissé de commentaire.Lindsey K. | Online Move In
Le client n'a pas laissé de commentaire.Mohammed A. | Premières impressions
The drop off location was incorrect. I need to make sure I'm not charged 1 000,00 $ my original drop off on the phone was Bessemer RD 35208 bham then an hour after the drop off a representative called me warning me of outrageous charges. We used the truck in a 10hr time frame, utilized UHAUL storage I spent over 600 $in one day with this company now threats of a 1 000 $charge because a communications error. Can someone please make sure I'm not charged the fee. 205.667.3018 I will call the scheduling office at 9a todayMichelle M. | Premières impressions
Le client n'a pas laissé de commentaire.karleafa w. | Premières impressions
Marvin made things simple and clear.debrah d. | Premières impressions
Need to correct address 1952 cansler ave Birmingham Alabama 35214Regina P. | Premières impressions
Le client n'a pas laissé de commentaire.STACEY B. | Premières impressions
The gentleman that worked the front office went out of his way to create a pleasurable experience and helped thought the process from start to finish and made sure I was satisfied.Ron V. | Premières impressions
Le client n'a pas laissé de commentaire.Andy C. | Premières impressions
Clean and very helpful.....Allison M. | Premières impressions
Lakita was helpful, friendly, and patient with a good personality and attitude. She did a good job.THRACIE P. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!