Customer Reviews for U-Haul Moving & Storage of Bloomsburg

Évaluation :

2

The location was not open when I arrived for my pickup. I had to wait over two hours for someone to open the store so that I could pick up the vehicle. I understand that a manager had to drive a significant distance to open the store and after I contacted UHAUL directly, I received a discount, but the process was cumbersome and inconvenient. The invoice received doesn't show the breakdown so I am not sure that I received the credit as only one amount processed on the credit card. It would have been better to process the charge and then provide the credit refund or break it out on the invoice since it was for business purposes.

Évaluation :

5

The return was quick and efficient.

Évaluation :

5

There was a wait time when I arrived. Wasn't sure if they knew I was there.

Évaluation :

5

Delivered after hours

Évaluation :

4

Not much the guy was very helpful and made it easy.

Évaluation :

5

I tried to download the u-Haul app. On my phone because I returned the rental after hours . I could not get it to download so I could use it but they charged me twice on my credit card ( $10 0,59 twice for what was supposed to be a free download and I could not even use it to check your equipment back in .

Évaluation :

5

Keep the same people working there.

Évaluation :

5

The service was fast and convenient.

Évaluation :

5

I needed to return the truck after business hours because I had a meeting the next morning that I could not miss. I could not get the app or website to check the truck in. After calling customer service everything worked out, but it was a very frustrating experience. This had nothing to do with the workers at the location.

Évaluation :

5

Nothing, everything was top shelf.

Évaluation :

3

You should explain the gasoline quote before the customer leaves! Clean the truck prior to renting out. And your supervisor/store manager should "call back" when asked to! Disappointed is what I am!

Évaluation :

4

She told me the location was wrong (it was 15 min from the town I moved to but also the ONLY uhaul around). Apparently she couldn't do anything and I had to call the central office to get it fixed, then had to try and call her back to confirm she saw the change. I tried 3 times and she was never able to answer apparently.

Évaluation :

5

Would be nice to have a military discount or an hourly rate.

Évaluation :

3

We dealt with 3 different employees & received 3 different versions of when we needed to return the truck before being charged for another day. We hurried around to make sure it was returned at the earliest time we were told to then find out we had 3 more hrs we could have used. We will now just use our personal vehicles to get the rest of the stuff moved. Also, we put gas in the exact amount it had when we picked it up, but were told it had more than it did when we picked it up, so we were charged another $7 or so... mostly irritated over the time issue since we could have used it & made the move all at once.

Évaluation :

3

Let them know when they will get their deposit back.

Évaluation :

5

Everyone here at Bloomsburg location were absolutely wonderful. They were patient and extremely helpful!

Évaluation :

4

Only 2 small issues... the lock on the back didn't work and there was no fluid in the windshield washer reservoir. Otherwise, smooth sailing.

Évaluation :

5

Good people, easy to work with.

Évaluation :

5

There was garbage in the door pockets that was not cleaned up from previous use. The box portion was clean

Évaluation :

5

Counter/Deck person was very helpful.

Évaluation :

4

I had two switch units because I got a unit with a broken door. I'm very thankful that the employee who finally came over helped me move everything from one unit to another. The rest of the staff was fairly disengaged.

Évaluation :

5

Employee was courteous.

Évaluation :

5

Great service and great quality truck. Nothing to complain about

Évaluation :

5

Pickup and drop off was quick and easy. Kennedi K was very knowledgeable and made the pickup and drop off process very quick and easy.

Évaluation :

5

Moving around the last 15 years meant moving things was a normal part of life. Uhaul became a normal part of life to utilize. Never disappointed, always enjoyed upgrades and new options that became available.

Évaluation :

5

The service was excellent and the gentleman working there couldn't have been nicer, thanks Bud.

Évaluation :

5

The 5 x 8 trailer I rented had a drop ramp back door which is much easier to load and unload especially if you are hauling a motorcycle. My 2005 Harley softail standard fit perfectly with about 4 inches between the ramp and the tail light.

Évaluation :

4

Good experience. I've used uhaul a number of times but this was the first time for a trailer rental. Would not hesitate to rent again.

Évaluation :

4

The staff at the facility was excellent. Levi helped me with very polite, cordial and professional. Very nice to talk with and work with. However. The phone service that you have centralized to make a reservation through when you can't talk to someone at the Storage office Storage office really messed up. They did not give the physical office the information or anything about it. They did not send me a code or tell me to create a code they did nothing that helped, there was still a unit climate controlled unit left because that is what I needed and Levi worked it out for me. Did a great job phone system that hand calls really did not do the job. The phone system people were very polite and nice however they missed the most important step which was to ensure my having a unit. A climate controlled unit reserved for me so it was as if I'd never talk to them.

Évaluation :

5

Was friendly, listen to what i had to say and answered all my questions.

Évaluation :

5

Make sure lthe truck trailers lock key fits the lock. Mine didn't. That means atleast 2 don't, reported and they will be correcting.

Évaluation :

5

She was awesome.. even took time to come out and properly show me how to lock it. She was very polite and overall great we had an emergency that day and she was seriously amazing made that time quick and painless.. thanks U-Haul

Évaluation :

4

Pretty spot on.

Évaluation :

3

This is a problem with UHAUL in general, I put in that I needed a moving truck to go from Germantown NY to Millville PA, I expected there was some padding for the trip distance, but instead, it turns out the contract said 217 miles... and I was 33 miles over the limit. I should NOT be expected to calculate the exact mileage between here and there. I will look at alternatives the next time I need a moving service.

Évaluation :

5

I don't think it could approve on anything. Everything went smooth

Évaluation :

1

Absolutely terrible storage unit. Spiders, mice, absolutely awful

Évaluation :

5

Kennedy was so knowledgeable and very kind. Well be back soon

Évaluation :

2

Was 3 hrs late getting truck and 3 different prices lost $300 paying help to load truck that I had to pay for them waiting on truck used uhaul all my life not sure I would use again

Évaluation :

1

RESERVATION #98364429 We rented a 15' truck through U-Haul because were assured on the phone via the main U-Haul phone number representative that the truck could accommodate our 2 5/16" ball on our motorcycle trailer even though Penske was $400 cheaper. When I went to pick up the truck on Wednesday 10/8/24, Jason and Kennedy at the Bloomsburg, PA location told us that corporate does not have any idea what they are talking about and that the truck only had a 2" ball that was welded to the bumper. We had to scramble to find someone who would switch the coupler on our motorcycle trailer the next day to a 2" ball in order for us to make the trip to Jacksonville, Florida as scheduled on Friday. This inconvenience costs us $150. When my husband returned the truck to the Jacksonville location at 3129 Southside Blvd on Monday 10/14/24, he was advised by the employees, that there is a square box to the right of the welded ball that would accommodate a receiver. Therefore, we could have used our own 2 5/16" receiver. I requested a discount or some sort of compensation for the mis-information that I was given, but Kennedy advised that she could not do anything for us. I am very disappointed in the outcome of my experience with U-Haul.

Évaluation :

5

The people I dealt with were very friendly, and the woman who I talked to when my rental was going to be late was extremely understanding of my situation and figured out a solution. Even just her kindness helped so much with the stress of moving to a different state. I would definitely rent from this location again.

Évaluation :

5

All good - I only needed the trailer for about an hour - would have been nice for a slight discount for a short rental. That's all. Thanks

Évaluation :

4

Didn't look cleaned out. Dirty floor & straw wrapper, latex glove in door compartment. Check out employee was SUPER nice.

Évaluation :

1

Completely misleading, condescending & outright fraud. Had made a mistake of dates on my reservation & was taken advantage of. My original reservation was not honored & was charged literally THREE times the price. I will never use Uhaul services ever again because of this. I have been a faithful customer on many multiple occasions but this was beyond corrupt.

Évaluation :

5

I needed the trailer for 2 days but had to pay for 4 days they said. You should be able to pay for the days you need it.

Évaluation :

5

Include tongue jack's. It's a pain for me to always get my bottle jack out to unhitch at my location to free up my vehicle for other chores.

Évaluation :

5

Everything went smoothly picking up the U-Haul and we were very satisfied with the service.

Évaluation :

5

Quick and easy and professional

Évaluation :

3

The roof of the trucked leaked the moment it started to rain. Water got onto all of our furniture including on our couches and wooden dressers/desks. Maintenance really needs to be improved on these trucks.

Évaluation :

5

Its ridiculous that there is no tongue jack. Not everyone tows from the pickup location, to their house and then the drop off. I had to use a bottle jack to unhook at my house. Then, we had to use 2 men to unhook at the drop-off because we dropped off after hours.

Évaluation :

2

The unit I rented had an inside door. You had to enter the building, go down the hall, turn right, go thru a door, turn right, go down the hall and turn right into the unit. Try that with a couch! The door frame was not attached to the building. You could pry it back which left the unit unsecured. The employee told me on move-in day that the door was scheduled to be repaired the day after I moved in. The door remained broken for 111 days! I should receive a partial refund!

Évaluation :

3

Not sure why the gentleman didn't explain an extra charge for an extra day rental. Just charged the card like it was no big deal. Apparently there is an actual "time of day" that the daily rental ends based on what time of day you pick it up. I failed to see that in the contract. My mistake but I wish he would have at least told me he was charging me instead of just doing it like my money didn't matter. A little disappointed.

Évaluation :

4

In the past I always picked up a uhaul with a full tank of gas and had to drop it off with a full tank. This has always seemed to be a very sound policy. However, I picked this one up with a quarter tank and was told to drop it off with 1/4 tank. Since I didn't know how much gas I'd need, I filled it since I didn't want to run out of gas on the trip. I drove it 100 miles, and dropped it off with 3/4 tank of gas, so the whole rental cost me an extra $50 in gas. This new policy makes no sense. I will not rent again under this new policy.

Évaluation :

5

Everything was perfect

Évaluation :

5

Wonderful service

Évaluation :

3

I ordered a 5'ft/10ft and you did not give me that. Your computer was lagging behind there were other customers and i ended up with a 5ft. by 5ft. I had to have my order done over to make it right. Then i had to move all of my stuff with my family, and that is taxing. No help was offered. My sister ordered her unit,and referred her daughter ,and myself to you . We all took out units with no incentive,no discount. Better management of other employees is needed. One did not know how to write up my order and the other fixed it and it still was wrong. Sorry so sad CBasilotto

Évaluation :

1

After losing my job, moving, and being in a car accident. The many attempts I made to make a payment plan were ignored. I sent multiple emails and calls when no one would answer because you only have 1 staff working. When they are busy they can't do multiple things. It took my fiance to finally speak with Matt and there was nothing that could be done. My mother who was my back in Bloomsburg NEVER received a call about the storeage unit. I had to switch cards due to the accident and losing my wallet during it. I did forget to update my app. That's on me. However the attempts to contact me minimal at best and the unwillingness to work a payment play out cost me all of my belongings. I would NEVER recommend this company who absolutely looks down on women and is discriminatory. For you manager to not answer emails and say if I am busy. For it to take my MALE fiancé to call to FINALLY get him on the phone and then to be unwilling to help me is ridiculous! You only got $200 of the 600 owed that o would have paid to keep my memories. Like I said there was nothing of value in there. Just pictures clothes stuff that was meaningful to us. Sad company who has no empathy towards life and events that affect people's lives.

Évaluation :

3

I cleared out my storage unit before the end of the month that was paid for. When closing my account I was informed I would not receive a prorated portion of what I had paid for. I believe this is not a fair business practice. U-Haul will keep the profit and then rent the storage unit to another person, hence double dipping on customers. I will only recommend to someone id there are no other alternatives to finding a storage unit.

Évaluation :

5

The guy was very helpful

Évaluation :

3

I went to the facility at least twice and the door was not shut all the way. It does not appear that anyone has attempted to fix this. All the keypads in the world won't secure a building where the door won't close. The first unit I was assigned was already in use. Staff had the damndest time trying to switch me to another unit. This required 3 visits. I received a partial refund for the first unit. They never did figure out how to refund the tax. I believe it was the mechanic who finally figured out how to make the switch. Computer system is very antiquated and staff are not proficient. It's does not seem like a well managed business. There were few storage units available in the area, otherwise I might have cut and run.

Évaluation :

2

I'm writing this below average, because, from the jump, everything was entered into the U-Haul system, incorrectly or completely omitted. As a result, I receive threatening letters because the customer service rep failed to set up auto pay. I just assumed everything has been done, and then received a horrible letter in the mail. It took me 11 days to get in touch with the manager on duty, even though I called every single day from the date, I received a letter, at the Bloomsburg U-Haul. I had been charged all kinds of late fees and only he could remove them. Finally, it was settled. Then when closing out the facility I was told all I had to do was let them now. I let them know and they asked me if I had completed the move out papers! Yikes. Very nice people that work there but need some additional training.

Évaluation :

4

The only problem I had was with the call center

Évaluation :

5

The whole team has been incredibly helpful and friendly over the last few months. I had to go out of town to take care of my father that was terminal. They extended the same kindness and respect to my wife when she'd come up there. Hands down the best uhaul facility I've been interacted with.

Évaluation :

2

Office personal. One staff member denied me access to my unit that I had for over a yr. Only because he didn't want to look me up in the computer to verify I actually rented a unit. I forgot my access code but was willing to provide my ID. Office was only open for another 15 mins & he wanted to leave I suppose. I told him customer service sucks which he laughed in agreement. Eventually giving me access to my unit anyhow....

Évaluation :

1

Way over priced. Could not see in storage lighting very bad . No room as far as parking and loading up. Worst storage ever

Évaluation :

3

I rented a 15ft. truck in Philadelphia, PA and returned the truck to Bloomsburg, PA. I also rented storage in Bloomsburg on Route 11 and the storage number was 103 for three months starting December 6th 2022. I never received my free month and tried numerous times to have one of the months refunded because I was charged for all three months. John the manager was less than accommodating and when I went there in person to try to resolve the issue and clet him know that we had moved all of our things out and would not be needing the storage any more. John had told me that one of the months had been refunded and then went ahead and closed the account out. I then asked him for a receipt of proof that one of the months had been refunded and he said that it was not possible because he had closed the account. I asked why he had went ahead and closed it out before even asking if I wanted a receipt and he said that I needed to call the home office which I did. He was supposed to get back to me by Friday 03/03 or today Monday 03/06 and did not.

Évaluation :

3

Prices are too high and then went up!

Évaluation :

5

Great customer service! Friendly & helpful staff.

Évaluation :

5

Great. Thank you.

Évaluation :

3

This would have been an excellent rating ut for the following: The unit was very difficult to back trailer into it. This was caused by the limited space available due to a shed being in the access path.

Évaluation :

4

Good service

Évaluation :

1

Original unit I was suppose to have was locked so I had to take a different unit. Had large wasp nest above the door and unit was full of mouse feces. Completely unacceptable and disgusting. Je les recommanderais à n'importe qui.

Évaluation :

2

Reservation done by reservation center. Why is the monthly charge $164 instead of $119 standard fee. This was verified by calling the u-haul site.

Évaluation :

5

Amazing experience so far. I have a complete understanding as to how all this works now. Merci.

Évaluation :

1

I cannot get into the unit because my passcode will not work. They have tried to reset it and it still doesn't work. I'm renting a van to bring my stuff to the unit. So I'm paying for a van that I cannot use to complete my storage. I m paying for storage unit that I cannot access. I'm very unhappy right now with uHaul. I would like a refund on my van rental or a HUGE discount!

Évaluation :

5

Dan was very helpful in a difficult situation getting rid of tenant stuff. I really appreciated him

Évaluation :

5

Dan was friendly and provided quick and friendly service. Although it seemed as Dan was the only one in the store he worked as if there were multiple store agents, but made everyone feel welcomed and important.

Évaluation :

5

Levi was personable & helpful. Thank you.

Évaluation :

5

Was glad to be well taken care of by all staff members

Évaluation :

2

The facility is fine, but when I emptied the unit out, I still had 3 weeks remaining on my monthly payment, and u- haul does not refund the remaining portion of the monthly payment. I lost $120.00. I don't think that is a good policy for a major storage chain to use. I asked for a refund and was denied. I'm not very happy with them. Moving is expensive enough, without getting ripped off by the storage company too.

Évaluation :

5

Dan was really great for the year and a half that we worked with him at this location.

Évaluation :

5

The sales person was great to work with. Thanks!

Évaluation :

4

Needs lights in each unit.

Évaluation :

5

The equipment, truck and car dolly was easy to use. The storage unit was easy to get to. The personnel there was friendly and very helpful.

Évaluation :

5

Very friendly, courteous, convenient, and easy to join and easy to use. Thank you for use of the hand cart too.

Évaluation :

2

The roof leaked and got all over my leather couch and an electronic jeopardy game. I reported to your staff and they said I needed insurance. My couch is ruined and so is my game for classes.

Évaluation :

5

Helpful and convenient.

Évaluation :

4

The person was friendly and new what he was doing. I was happy with dealing wit them. I just wish i didn't have to move my daughter

Évaluation :

2

The guy at store was great. I call your reservations them messed up the whole thing.

Évaluation :

5

The store manager was always on duty helping customers respectfully and efficiently on a host of matters. I have bought products, rented a storage locker, and rented trucks with satisfaction.

Évaluation :

5

I came in to the office and the attendant was very courteous showed me the unit and ask did I have any questions. I was pleased with the service.

Évaluation :

5

Very easy return, no hassles.

Évaluation :

5

N.D.

Évaluation :

5

Daytime manager for this location is really great. Very easy to deal with. No nonsense and good sense of humor.

Évaluation :

5

Very helpful. Also quick and easy.

Évaluation :

1

You guys let my ex husband buy stuff and charge to my credit card that was on file. Horrible practice.

Évaluation :

5

Staff was always ready to help.

Évaluation :

5

Great place, enjoyed my experience

Évaluation :

5

Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan

Évaluation :

5

Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan

Évaluation :

5

Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan

Évaluation :

5

Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan

Évaluation :

5

Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job ! thanx much, much thanx, Susan

Évaluation :

5

Dan Gottstein was very very helpful in coordinating the moves of my 6 U-Boxes from Bloomsburg storage to my home in Benton. GR8 Job !!! thanx much, much thanx Susan

Évaluation :

4

Paul was awesome