Customer Reviews for U-Haul Moving & Storage of Bowling Green

Évaluation :

5

Robert was so generous and took the time to really help us out. Quick and over the top service. Thank you Robert!

Évaluation :

5

Nice uhaul location. A happy employee took the keys and said I was good to go.

Évaluation :

4

I did most of my rental process online and through the app.

Évaluation :

5

High volume dealer. They make dropping off quick and easy.

Évaluation :

4

Provide Bluetooth in the trucks. 3/8tank is a random fraction. Would 1/4 be easier to calculate?

Évaluation :

5

Every time I come to this haul I get excellent customer service. The employees are always friendly, professional, and a pleasure to do business with. This makes moving my son in and out of WKU a breeze.

Évaluation :

5

WD-40 the locking mechanism on your trailers and encourage your male employees to step up and help the female employees on the “heavy lifting” portions.

Évaluation :

5

Friendly staff, smooth and fast processing

Évaluation :

5

Easy pickup and drop off

Évaluation :

5

Drop off was very busy , but was out in just a few , help was great!

Évaluation :

5

It went well and was easy. Will definitely do business here again if I need it.

Évaluation :

1

I was told that this location was open until 7:00pm. When I returned the truck at 5:45pm, The office was closed.

Évaluation :

1

The were 30 minutes late to give me the rental van

Évaluation :

5

Great service. Very friendly. Would rent from again.

Évaluation :

5

The second time I started the truck a warning light came on. I called and was informed it was fine they knew about it. Made to and from moving location no problem.

Évaluation :

5

Chase (employee) got me checked in and hooked up - he was very helpful with explaining the hitch process.

Évaluation :

1

Truck was clean but it was falling apart. Interior panels were busted up, it rained while we moved and rain leaked through the box and got my belongings wet, truck rode like a log wagon (I know they won't ride like a Cadillac), brakes were squeaking. This truck needs to be retired. It's a piece of shit. We told the worker at UHaul the next day and she didn't offer anything to help. Very poor customer service on their end. I'll rent penske trucks from now on and if they were for some reason not available I'd rather carry my furniture to my new house than use a uhaul. Do better or shut down.

Évaluation :

4

My truck stunk but everyone was very nice. Tabitha adjusted my reservation and chase was good checking me in. I did put more gas in the truck than when i picked it up. A quarter tank more and i was told yall would not reimburse me. That is not fair and is wrong. Rather have the trucks with a full tank and nit 3/4 full or give a credit/ reimbursement when you're customers return it full

Évaluation :

5

My experience was perfect - no issues at all, really appreciate the employees - very nice to work with.

Évaluation :

5

Rien

Évaluation :

2

When picking up truck was told total cost was 121,24 Rental was for 1 day and estimated 80 miles. Dropped off truck with correct amount of fuel, cleaned, and 33 miles less then estimated. Was charged another 40 for no reason. Called store and was told they didn't know how to fix the issue.

Évaluation :

4

Young man that checked us back in when we returned the uhaul was extremely rude - had a very poor attitude - however the lady I reserved it from and the gentleman that checked us in when we picked it up we're wonderful! Very helpful/pleasant !

Évaluation :

3

I used the app to pick up. After going through every thing on an excruciatingly slow app, I still had to go in to get the keys. What's the point?! When I went in, the agent was on a personal call which he kept apologizing for but still made me wait. And then says, oh, you checked in already, here's your key. When I dropped off the van, the agent taking the key refused to move the van so my wife could pull through to the exit and told us to back all the way back out and go out the enter only side. Van was great and clean, customer service is really lacking to a level of "I don't care".

Évaluation :

3

Fire some if not all your supervisors and hire new people.

Évaluation :

5

Great folks and easy access much better than the pick up location of my equipment

Évaluation :

1

Give me the return of my money back with no more hassle or bill shit

Évaluation :

5

In and out, very good

Évaluation :

2

Staff was cold, impersonal, and offish. More ambition with the job and better explanation of procedures.

Évaluation :

4

had to add 2 qts oil

Évaluation :

5

The general manager at this location went above and beyond expectations. I rented a 6 ft by 12 ft cargo trailer and realized my father-in-law's Jeep Commander did not have towing lights install Dylan the general manager took time out of his busy morning to try and install some wiring for us so we would be able to still get the trailer we needed to move. I would highly recommend this U-Haul location the employees are amazing and very friendly!!!

Évaluation :

5

Great service.

Évaluation :

5

Everything went well

Évaluation :

2

The pickup truck I rented must only get 8 mpg. I put 40 miles on it and put gas in it that brought the nettle back to where it was or I thought I did. But then I seen where they put $12 more gas in it and charged me for it. Something don't seem right. It's just the whole sales pitch of $19,95 well I rented it 1,5 hrs and put 40 miles on it and it cost me $65.

Évaluation :

2

Location was wonderful, uhauls corporate side was atrocious. Barely took responsibility for any of my damages, did not take responsibility for their actions. A lot of my belongings were damaged due to them.

Évaluation :

5

So easy. Pulled in and they immediately started cleaning and processing. Was in and out in 10 min. Thank you!

Évaluation :

4

The service was good - equipment was reserved as expected, and charges were in line with the agreement. The only issue was that the vehicle was banged up and had a tail-light/blinker out. When I called about it, they offered to replace the vehicle, so the service response was good. I would use this location again - just do a full inspection of your vehicle.

Évaluation :

4

I had reserved 3 bags of blankets, but they only had 1 bag for me. So, better attention to inventory detail would have helped me.

Évaluation :

1

U haul need to improve there system,and personal s.u haul keep running my card long after I return my rental.if I have to rent a truck again it won't be u haul never,never again!!!

Évaluation :

5

Great professional staff! Enjoyed the experience!

Évaluation :

2

Kind of rude

Évaluation :

3

We rented our truck for the entire day, but then we're told it had to be back within 7 hours. Tried to extend the reservation or rent for a second day, but instead said we would need to pay 150 dollar inconvenience fee, which is absolutely ridiculous. Selected to the online check in to save time, it wouldn't work so had to go in, but then still had to do the picture taking ourselves. When returning we pulled up to the equipment return spot so they could check it in, they wouldn't come out, so had to do it online and do everything ourselves which wouldn't be a big deal if I hadn't paid over 300 dollars to use a truck for 8 hours. The customer service on the phone was abysmal.

Évaluation :

5

Great staff - easy rental! Thanks

Évaluation :

4

The equipment worked, but was pretty beaten up. I did have an issue before picking up my truck as the reservation was changed from the location a 1/2 mile from my house to a town 40 miles away because they didn't have any trucks available. With the price of fuel, I was not happy about driving 4 times to use the truck from Glasgow. Finally got someone from dispatch to help me. I ended up getting a 15' instead of the 26' that o reserved 3 weeks in advanced. It ended up working out, but I was surprised at how unwilling to help as the female employee at the Campbell rd. (Bowling Green KY location. Customer service training would be helpful

Évaluation :

5

I had a great experience renting from this location. Easy and friendly

Évaluation :

4

Everything with the Storage went very well. Still waiting on response about rental truck.

Évaluation :

5

Very satisfied

Évaluation :

4

Although my reservation was incorrect, the issue was quickly resolved.

Évaluation :

1

I don't have access to my unit 24hrs like I thought I would be able to still don't have a working code

Évaluation :

5

Great people running this facility.

Évaluation :

2

All of my items were covered in mouse droppings. I didn't say anything to the people at the location because I was so angry and I know I would have said something really ugly.

Évaluation :

5

Staff was very nice and helpful.

Évaluation :

5

Thank you so much very Everything was great!!

Évaluation :

1

I came in and ask the guys to move the trucks because They were blocking my unit and all I received was an attitude. The guy moves the first truck looks at me and says you can work around that one right and I said no I can't it's too close I don't wanna risk it and the employee just shakes his head with an attitude and walks away . I pay for a full month of storage move out the third day and I can't even get a refund uhual sucks and I will not be back and I will not be recommending you guys to anybody.

Évaluation :

5

I love this location because the people are friendly, polite, and well knowledgeable about U-haul services.

Évaluation :

4

Great availability

Évaluation :

5

Thank-you for saving me and being open on Sunday Great people! Will use again if needed! Thanks Again Randy Bannach

Évaluation :

5

Very happy with overall experience 😍

Évaluation :

5

Very helpful personnel. Recommend to anyone

Évaluation :

5

Robert was very professional and helpful. Would recommend this Uhaul storage.

Évaluation :

5

Everything went smoothly, and everyone was friendly. Coulnd't ask for more. Thanks

Évaluation :

1

Can't get into the units they have storage containers all blocking the Isles can't get to your units and to run over curbs in order to get to my things would never ever use this facility again would never recommend it to anyone most horrible experience with a storage facility that U-Haul has that I've ever had

Évaluation :

3

The double doors that have a wheel rail at the bottom were broke and I was moving everything in alone the single door entrance has no rail so you had to lift the cart in order to get it in the door. On top of no elevator being in the building so I was lugging everything upstairs alone. Not the best experience but yeah.

Évaluation :

3

The main problems was trucks blocking access to mu unit. These could be moved during businees hours but if I needed access during non-business hours, I could not get in.

Évaluation :

5

I broke down in Auntin Texas and u- Haul came to the rescue put me up for a night in a hotel thank you so much

Évaluation :

5

Dylan Poore was amazing. He made the experience really smooth for me. He was awesome from the beginning until the end. Top notch service

Évaluation :

5

The workers was polite and very helpful

Évaluation :

2

How can I recommend this storage facility when over a thousand dollars worth of my things were stolen from it in a way I was not aware of to about two months ago, when I first thought that things were misplaced but once I started moving things into my apartment I realized that things were missing from my storage unit. I was the only one to access to my keys. When I told the assistant manager I was told this could not happen, the lock could not be picked. That the alarm would go off if the door was opened. Well it was picked, someone went into it, I told them I think it was someone who worked or works there. I trusted U Haul, I been with them for five years and I used them to move several times but I will never be able to trust them with my storage. ⚜️

Évaluation :

5

The management and staff are very friendly and professional. It is not their fault that uhaul's system goes down every first of the month making it inconvenient to people that have to use them at that time, but through it all the management and staff remain professional while being cursed at for something out of their hands.

Évaluation :

1

Vacated my storage, left some things behind. I had no ability to take them. I informed them to give the things away or to charity. MY LOCK WAS REMOVED. They said they needed permission to do that and i had to fill out a paper. when i am 300 miles away. SO I AM GOING TO SUE THEM.

Évaluation :

1

During the pandemic businesses were giving allowances to help everyone due to the Covid by removing late charges, etc. While the did work on a payment arrangement one time. Other times I called to get assistance with payment, I couldn't get it. A comment was made during one conversation that I was always late well yes, we were struggling financially and my husband had been in an accident. Whether I call the store or the corporate line it did not change the type of service that was received. So calling corporate with unresolved issues was a waste of time.! Another thing if you leave a message for the manager there it is like a week before you get a call back , if you get one at all. Several times I wanted to just grab something quick because the trucks were always parked in front of my unit.

Évaluation :

4

Very inconvenient that the trucks are lined up in front of the storage units. Something has to be done about that.

Évaluation :

2

When we tried to get a hold of a manager they would never answer. At one point they locked me out of my unit because they lost a key to a lock they put on. And there were trucks that were always blocking my unit

Évaluation :

2

Check-in proces was extremely slow Compared to StoreMart (where I had my belongings) check-in process took more than 40 minutes. Why do you require 3 different phone numbers, contact names of third parties, etc? Yard at your facility at Bowling Green is very crowded as well.

Évaluation :

5

The employees were very friendly and were able to answer all questions

Évaluation :

2

My locker was broken into. The alarm system was not working because of the construction going on for the remodel. Also, one or two of the staff were bossy and kinda rude.

Évaluation :

5

Very helpful and friendly staff. Wonderful experience.

Évaluation :

5

Everyone who works at this facility goes above and beyond the normal call of duty each day. They are knowledgeable and extremely helpful. As well as being the most friendly U-Haul facility I have ever been to. Thanks for all you do and keep up the good work.

Évaluation :

1

Our personal items that we put in storage at your facility for safe keeping were mistakingly discarded. I am appalled that this could happen, some of these items are not replaceable.

Évaluation :

5

The Customer Service at this location is what makes Uhaul awesome! The staff's attitudes showed that they really enjoyed working for this company. It made moving nightmares a very easy transition.

Évaluation :

5

Cassie and Darone are Excellent

Évaluation :

5

Great service and friendly and helpfull staff

Évaluation :

5

None.

Évaluation :

4

The employees were very helpful and friendly

Évaluation :

5

Staff extremely nice and professional. I will be using them again.

Évaluation :

5

They were very friendly and helpful

Évaluation :

1

Three different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. kr

Évaluation :

2

Not a pleasant place to store.

Évaluation :

5

No additional comments

Évaluation :

5

The staff was very good

Évaluation :

5

I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.

Évaluation :

3

I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.

Évaluation :

1

I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!

Évaluation :

5

This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.

Évaluation :

5

It was very good

Évaluation :

5

The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!

Évaluation :

5

The staff were all very nice and helpful. Justin is the best!!!!

Évaluation :

5

The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.