Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
My rent for u haul for one day and they charge me for two days. I received u haul at 10.40 AM ON 01.17.2021,I returned at 10.24 AM ON 01.18.2021 SO ONLY 24 HOURS BUT THEY CHARHE ME TWO DAYS. LADY IS VERY RUDE TO ME AND MY BROTHER IN LAW ON 01.17.2021. SO VERY BAD EXPERIENCE YOU HAVE TO FOLLOW GUIDE LINE FOR COVID BUT TALK CUSTOMERS NOT RUDELY.
Nothing, it was a breeze to return the equipment. The staff was friendly and helpful—gave me directions to the local home improvement store.
I am unable to wear a mask and I was harassed terribly by the female clerk that checked me in on my second rental. I unfortunately didn't get her name. First experience was great. 2 guys that took care of me (pick up and return) were understanding and accommodating. Thank you
When I dropped off the unit the young man was very helpful and nice
the locking mechanism was broken which was unawre to me as I have never used a trailer before. I was made aware of this as the trailer OPENED ON THE HIGHWAY. Causing me to loose several belongings. Upon this happening, i was made aware of the old/broken mechanism by a truck driver whom works with trailers for a living.
Charged 70 dollars for three gallons of gas.
Great customer service The guys at this location whent above and beyond the duties to make this super easy
Thanks. Wish the online pickup wasn't so long, but it was still okay.
I brought it in as they were leaving for the night. The checked me in and I didn't have to go back the next day this was super smooth at this location in Bowling Green, Ky.
Nothing. Already there!!!
Very inconvenient that the trucks are lined up in front of the storage units. Something has to be done about that.
Very nice group of people work at the uhaul store in Bowling Green. I have rented there several times and always had a good experience.
Amazing customer service and the lady at the counter that has been there over 20 years is amazing and really friendly and nice
Get a new POS system. The staff shouldn't have to apologize for something out of their control. Miss Aideen is outstanding.. The young men are always courteous and helpful.
Everything was good
Excellent service
Nothing you can do about this, exc ept advertise for new make of truck,,,,it is very difficult for an old handicapped man to crawl up and into the cab and get out. very tight squeeze. Next time I'll let a younger man get up in the cab and drive.!!! otherwise, very good experience for not renting often. Great help on inside!!!!
men are anxious to serve
I have used this location before and always will!
Sales associate was on the phone with a uhaul customer who was calling the wrong location. gave the person the name and number of the location they needed to call and exlained over about three times to the person on the phone that this was the wrong location. All while i stood there waiting. If you have given your explanation and you know there is nothing else to do, tend to the people physically there waiting, place the non customer on hold and give them a minute to think about what they have already heard. Do not explain repeatedly when someone else is there who has already been standing there 10 minutes.
Have y'all thought about adding spare tire for the trailers. Only when someone rents one that you give them one to take with them.
Make after hour drop off more easy. It was raining and cold and no key drop off could be located. Called customer service line and they didn't know of one. Online said box would be orange and the store the next morning said a big green box which was also not located
Friendly
Nothing I can think of.
What you are doing are good. Great customer service. Keep up the great work.
Service was great. They were genuinely friendly and helpful.
I would not rent one. They will take your money and its 76 cents per mile which is highway robbery. They also took 1100 out of my social security debit card. They are greedy people.
This time was good but in the past the customer service was very slow and didn't seem attentive.
Everything was excellent.
e Z in and out
Very helpful and attentive employees at the Bowling Green, Kentucky location. I look forward to doing business here again!
Gear customer service!
Your service was unfriendly, it almost seemed like you didn't want my business. It took entirely too long for someone to check my equipment back in
When we tried to get a hold of a manager they would never answer. At one point they locked me out of my unit because they lost a key to a lock they put on. And there were trucks that were always blocking my unit
Very well managed business, made things work during a messed up world at the present
The only problem I had was the young man that hooked up the trailer and my car onto trailer didn't fasten it down tight enough so once I hit 465. Everything got bouncing. I'm not sure if that's why my engine light is on or not now. But everything else was very satisfactory. The young man that did do the Hook-Up was kind of showing off and goofing off too much I think
Old, dilapidated trailer. It served the purpose for which it was needed.
Na
Two people at the counter, one lady was on the phone speaking loudly. It made it hard to hear the other person helping me.(social distancing required in location) The one helping me was not very friendly and curt, almost to the point of being rude.
Check-in proces was extremely slow Compared to StoreMart (where I had my belongings) check-in process took more than 40 minutes. Why do you require 3 different phone numbers, contact names of third parties, etc? Yard at your facility at Bowling Green is very crowded as well.
The employees were very friendly and were able to answer all questions
Everything was great except that t had preordered some furniture pads and none were available when I picked up the moving van. I wish I had known they didn't have any because I really needed them!
I felt that the company did not disclose the many hidden fees associated with a one day local rental. I was suppose to pay $51.85 but my bank account was debited for $119.56. I did not fill the truck up as I was running out of time. However, the gasoline for 10 miles could not be this much. This needs to be reviewed.
Everything was great
Only problem I had was the elevator of the storage place I had was not working properly and I had to move my belongings to the 6th floor other than that everything was beautiful thank you U- haul.
My email I received plainly says pick up location:6501 Bellfort st Houston tx 77087 and drop off location: 1817 campbell ln bowling green ky 42104. I have been charged for $2,000 and told that i messed up my reservation when I didn't or else I wouldn't have the email saying pick and drop off location. Call me at 832-208-7080 and give me my money back please.
I Ehud rented a uhaul pull behind trailer and on the day of my scheduled return on my reservation I emailed asking if it would be possible to extend the rental 2 more day. I also stated that I would wait for someone to call me by 9am as my rental ended at 10:30am c.s.t. because I had made another reservation in case that was the process I needed to do in order to extend it or if the trailer I had was rented to someone else and I needed to exchange the trailers. Well no one ever called me. I happened to check my bank account before hooking the trailer up to go rent it when I noticed uhaul had charged my card without my permission. I was not aware that the extension was possible, that the extension had been applied, and I was going to charge it to another card as the card I used the first time outs an additional hold on my account besides what uhaul takes for the rental. I called and talked to the manager at the Bowling Green KY store as that is where I rented the equipment from. All she would say was sorry. Later that week I rented a uhaul appliance dolly everything was fine. When I went to return the dolly and the trailer some how (the employee I spoke with said it was his error as I had used one card to charge the trailer and another for the dolly so the trailer didn't get checked in properly) The manager calls me and leaves a voicemail that the trailer was not returned but she did see in the notes I had called and said I was running a little late which I ended up being only 5 minutes late from the scheduled drop off time. Instead of having someone look on the lot to verify the trailer was there or not she automatically charges my card for another day taking the computers word for it that I had not returned the trailer. I am currently still waiting,this is day 5 now, for my money to be returned for the trailer that was returned but I was still charged for it. I WILL NEVER EVER RENT FROM THEM AGAIN. VERY RUDE ,VERY UNPROFESSIONAL ,VERY LAZY. I am looking to find out who I need to report these matters to as the first charge was considered fraud since I never gave permission for my card to be charged nor was I aware the service was even available. No one ever called if I had not looked at my bank account I would have hooked the trailer up and went to rent it and wasted my time only to find out the had already charged me.
Customer Service from female employee during check in was poor at best.
i was very satfied
Staff was very friendly and knowledgeable. Great experience.
Great people to work with. Helpful, understanding, worked to fulfill customer needs.
For a late Saturday summer morning, this place was busy with activity, however I was attended to in a very quick and efficient manner. My return, later that afternoon was even quicker and seamless. Over the past year I have used U-Haul many times and this location was a very positive experience. I know I will be using them again and look forward to doing business with U-Haul of Bowling Green, Kentucky.
My locker was broken into. The alarm system was not working because of the construction going on for the remodel. Also, one or two of the staff were bossy and kinda rude.
Very helpful and friendly staff. Wonderful experience.
Everyone who works at this facility goes above and beyond the normal call of duty each day. They are knowledgeable and extremely helpful. As well as being the most friendly U-Haul facility I have ever been to. Thanks for all you do and keep up the good work.
Our personal items that we put in storage at your facility for safe keeping were mistakingly discarded. I am appalled that this could happen, some of these items are not replaceable.
The Customer Service at this location is what makes Uhaul awesome! The staff’s attitudes showed that they really enjoyed working for this company. It made moving nightmares a very easy transition.
Cassie and Darone are Excellent
Great service and friendly and helpfull staff
None.
The employees were very helpful and friendly
Staff extremely nice and professional. I will be using them again.
They were very friendly and helpful
Three different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. kr
Not a pleasant place to store.
No additional comments
The staff was very good
I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.
I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.
I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!
This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.
It was very good
The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!
The staff were all very nice and helpful. Justin is the best!!!!
The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.
The owners were very nice and helpful.
