Customer Reviews for U-Haul Moving & Storage of Bowling Green

Évaluation :

5

The people that run the Campbell's Lane store location in Bowling Green are some of the nicest and attentive people in the business. I always feel appreciated and well-taken care of when I'm in the store. I've rented from them on three separate occasions and I wouldn't rent anywhere else. The store is neat and well-organized and the trucks are clean. No improvements; just keep on providing the great service. Merci.

Évaluation :

1

HORRIBLE!!!!!! Adine Brantley was awful to us! And accused us of calling her a bitch. We have everything recorded on our dash camera. Absolutely horrible!!!!!! And in front of my children. I'm very upset!!!

Évaluation :

2

Still awaiting call back from manager regarding return claim.

Évaluation :

5

Rude

Évaluation :

1

During the pandemic businesses were giving allowances to help everyone due to the Covid by removing late charges, etc. While the did work on a payment arrangement one time. Other times I called to get assistance with payment, I couldn't get it. A comment was made during one conversation that I was always late well yes, we were struggling financially and my husband had been in an accident. Whether I call the store or the corporate line it did not change the type of service that was received. So calling corporate with unresolved issues was a waste of time.! Another thing if you leave a message for the manager there it is like a week before you get a call back , if you get one at all. Several times I wanted to just grab something quick because the trucks were always parked in front of my unit.

Évaluation :

5

Only there a few minutes but was a great, easy experience!

Évaluation :

5

Love the people

Évaluation :

5

Easy pickup and even easier drop off. No hassles.

Évaluation :

1

The drop of box was impossible to find as we were not directed to use a slot in the door as the place to set our keys. The call line was rude and not helpful in helping us locate where the keys should be dropped off nor were we told to drop it there by the person who gave us the keys in the first place.

Évaluation :

2

I bought a 20 dollar flat panel tv moving box. During the rental they told me that everything was loaded into the truck. And I was all set to go. When I arrived to the moving location the other items I ordered mostly were inside. However the tv box was not. I asked if they could bring it to the location, because I did not want to drive that big truck over their to pick it up. I was told no. I was told my account would be credited for their mistake. My account was not. Not only was I charged full price but when I needed the truck for just 6 hours more I was billed another 57 dollars. Bringing my total to over 240 dollars. I got moving rates from movers close to this amount. I have rented from uhaul twice in the past two months. If this isn't fixed, I will never recommend or personally use uhaul services again.

Évaluation :

5

Friendly, helpful staff, most professional.

Évaluation :

5

Don't fix what ain't broken.

Évaluation :

2

The person who helped me behind the desk was rude. She said in a loud voice, “STAND BEHIND THE BOX.” I had no idea what she was talking about at first. The whole setup with the payment/card swipe machines sitting on boxes so far away from the counter and the employee was weird. I get the need for social distancing, but good grief. Be nice to people. Not a welcoming atmosphere with her around. There was a nice gentleman who helped. Keep him and ditch her (or at least teach her customer service skills).

Évaluation :

5

Nothing. The service was very professional and helpful. Thank you for your help.

Évaluation :

4

I had a little trouble when turning in the equipment. The place I requested to turn equipment into was not the same place listed on paperwork. It all work out good but caused some confusion. Overall the rental was a good experience

Évaluation :

5

Keep up the good work!

Évaluation :

5

paperwork from last customer was left in truck

Évaluation :

3

Make sure the customer knows that the insurance rate is per day and not per trip. That was a very expensive lesson for us.

Évaluation :

4

Way too congested. Getting in and out of the destination is slow and aggravating.

Évaluation :

5

Staff was very helpful New look inside , works great .

Évaluation :

5

I would like for someone to get back to me and explain why a van cost 89 $per day. When I made the reservation, it said 39 $per day.

Évaluation :

5

People are fantastic and the service as always was great.

Évaluation :

5

Every thing good !!!!

Évaluation :

5

nice people and good rates

Évaluation :

5

Everything was great

Évaluation :

5

The. Manger here is awesome she was very helpful!!!

Évaluation :

5

Very time I go there they are very nice

Évaluation :

5

Nothing at this location. In both of my experiences, the employees were very courteous and helpful.

Évaluation :

5

Great customer Service. Love the people that work at this location!!

Évaluation :

2

The ramp would not deploy. Headlight knob was missing. Did not allow for usage of lights while loading truck. The missing knob was a known issue according to multiple associates at this location. Made the whole move more difficult with faulty equipment.

Évaluation :

5

Great customer service!

Évaluation :

1

Waited on hold for 10 minutes, only to be transferred to the Move Help dept, which was useless. You need to reevaluate the sub contractors for whom you advertise. It is a smear on the U-Haul brand.

Évaluation :

4

Rien

Évaluation :

1

Charging someone to use a dolly that is always in the truck when you rent it is the biggest rip off I've ever seen. Plus rude staff.

Évaluation :

5

Great service, great social distancing. Je les recommande fortement. 

Évaluation :

5

The inside of the trailer smelled like cow manure. Very distinct smell. Also the guy that put the ball on the receiver hitch on my vehicle, was put on upside down which made the trailer tilt forward and not level. I drive this way 500 miles knowing nothing about how it was suppose to be attached. When I arrived at my destination, my son in law noticed it was not attached correctly.

Évaluation :

2

Everyone should know this process if nothing like renting a car. Because of Covid restrictions only one person is allowed inside when 2 of us needed to be in there. So one of us stood outside the door in 20 degree weather. No other customers were inside. The truck wasn't gassed up. They don't have moving pad, and said they hadn't in months. No straps on the truck. The mileage was figured wrong. Make sure you have a Uhaul account if you are trying to check out. We were not told this in advance. It's an unpleasant customer service experience. I also learned I paid a premium because it was weekend and 1 way. The online rental didn't offer any competitive pricing options. I will definitely look for another way to rent a truck in the future. Very unpleasant experience. The truck was in good condition and functioned well, so I won't give the lowest rating. Customer service should be more of a focus.

Évaluation :

1

Truck had a popping in the front end. Hadn't been cleaned in a while based on the amount of dust on the dash. Still had spilled coffee spots in and around the cup holders. Mileage was off when I picked it up and of course when I went to dispute that the website wasn't working ( not a big deal as it was only 2 miles). Upon dropping off I was told to make sure it was on location by 10:00am on a Sunday (to avoid being charged an extra day). Because the location was closed on Sunday's I was charged a 20 $after hours fee. I also was charged an additional 30 $for fuel even though I took a picture showing it had adequate fuel to match the mileage. It was my only option at the time so I didn't have a choice but to be taken advantage of. Would not recommend anyone unless you're prepared to get ripped off.

Évaluation :

1

My rent for u haul for one day and they charge me for two days. I received u haul at 10,4 AM ON 01.17.2021,I returned at 10,24 AM ON 01.18.2021 SO ONLY 24 HOURS BUT THEY CHARHE ME TWO DAYS. LADY IS VERY RUDE TO ME AND MY BROTHER IN LAW ON 01.17.2021. SO VERY BAD EXPERIENCE YOU HAVE TO FOLLOW GUIDE LINE FOR COVID BUT TALK CUSTOMERS NOT RUDELY.

Évaluation :

5

Nothing, it was a breeze to return the equipment. The staff was friendly and helpfulâ€"gave me directions to the local home improvement store.

Évaluation :

3

I am unable to wear a mask and I was harassed terribly by the female clerk that checked me in on my second rental. I unfortunately didn't get her name. First experience was great. 2 guys that took care of me (pick up and return) were understanding and accommodating. Merci

Évaluation :

5

When I dropped off the unit the young man was very helpful and nice

Évaluation :

1

the locking mechanism was broken which was unawre to me as I have never used a trailer before. I was made aware of this as the trailer OPENED ON THE HIGHWAY. Causing me to loose several belongings. Upon this happening, i was made aware of the old/broken mechanism by a truck driver whom works with trailers for a living.

Évaluation :

2

Charged 70 dollars for three gallons of gas.

Évaluation :

4

Very inconvenient that the trucks are lined up in front of the storage units. Something has to be done about that.

Évaluation :

2

When we tried to get a hold of a manager they would never answer. At one point they locked me out of my unit because they lost a key to a lock they put on. And there were trucks that were always blocking my unit

Évaluation :

2

Check-in proces was extremely slow Compared to StoreMart (where I had my belongings) check-in process took more than 40 minutes. Why do you require 3 different phone numbers, contact names of third parties, etc? Yard at your facility at Bowling Green is very crowded as well.

Évaluation :

5

The employees were very friendly and were able to answer all questions

Évaluation :

2

My locker was broken into. The alarm system was not working because of the construction going on for the remodel. Also, one or two of the staff were bossy and kinda rude.

Évaluation :

5

Very helpful and friendly staff. Wonderful experience.

Évaluation :

5

Everyone who works at this facility goes above and beyond the normal call of duty each day. They are knowledgeable and extremely helpful. As well as being the most friendly U-Haul facility I have ever been to. Thanks for all you do and keep up the good work.

Évaluation :

1

Our personal items that we put in storage at your facility for safe keeping were mistakingly discarded. I am appalled that this could happen, some of these items are not replaceable.

Évaluation :

5

The Customer Service at this location is what makes Uhaul awesome! The staff's attitudes showed that they really enjoyed working for this company. It made moving nightmares a very easy transition.

Évaluation :

5

Cassie and Darone are Excellent

Évaluation :

5

Great service and friendly and helpfull staff

Évaluation :

5

None.

Évaluation :

4

The employees were very helpful and friendly

Évaluation :

5

Staff extremely nice and professional. I will be using them again.

Évaluation :

5

They were very friendly and helpful

Évaluation :

1

Three different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. kr

Évaluation :

2

Not a pleasant place to store.

Évaluation :

5

No additional comments

Évaluation :

5

The staff was very good

Évaluation :

5

I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.

Évaluation :

3

I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.

Évaluation :

1

I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!

Évaluation :

5

This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.

Évaluation :

5

It was very good

Évaluation :

5

The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!

Évaluation :

5

The staff were all very nice and helpful. Justin is the best!!!!

Évaluation :

5

The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.