Customer Reviews for U-Haul Moving & Storage of Bowling Green

Évaluation :

4

Everyone was very helpful and I would rent from here again.

Évaluation :

2

I never got my receipt through email like I was told.

Évaluation :

4

It would have been a 5 star if I would have got it on Thursday when I needed it. I called to see if they had one and they did at that time, I was not asked to reserve it on the phone. By the time I got there (an hour from the phone call) someone reserved it online. But the guys on Saturday night shift, was awesome. Nice friendly employees.

Évaluation :

5

They were super nice and friendly I really enjoyed renting from them and we'll do it again

Évaluation :

5

This location is generally helpful and easy to work with. I like doing business with them.

Évaluation :

5

Drop off very quick and efficient, associate very helpful.

Évaluation :

5

My door got stuck and was off track needs fixing before it can rented out again not my fault either your team head help me get in to it. Ms Ethel white

Évaluation :

5

The people that worked there we amazing, very helpful friendly and joyful! I'll be moving in a few weeks and will go back to this location! Thank you for everything!

Évaluation :

5

Keep up the good work.

Évaluation :

3

Better way in and out of facility parking

Évaluation :

5

Staff was very helpful and friendly.

Évaluation :

2

Went to pickup at 6am. The vehicle was blocked in. Luckily I was able to move a number of trailers and work the vehicle out. Staff knew about the rental the day before and didn't care enough to make sure it was able to be gotten out easily.

Évaluation :

2

Store supposedly opened at 7 but while waiting one employee got out of their vehicle and asked if I was waiting for a rental and told him yes. He replied that I would have to wait because the other employee had the keys to unlock and open the store was just leaving his house. Once I received keys to the truck I couldn't look it over because the parking lot was so crowded with rental trucks so took it to my house to pick up the stuff I was moving and noticed a text from uhaul asking me to confirm license plate and report and existing damage to vehicle. I clicked on the link and was told it had already expired. As I was checking the vehicle out I noticed there was a padlock on the trailer door and no way to open. I called the store and was told there were 2 keys on their keychain. Double checking I confirmed there was only one key. Lucky I had a locksmith at the house changing locks and he was able to pick the lock to allow me access to load my stuff I into the truck.

Évaluation :

5

This is what you expect from a Uhaul establishment. Have used this location before & would use them again.

Évaluation :

3

Customer service was great!! The traffic there qas awful on friday evening!! Folks were pulling their cars thru which waa blocking space for tje uhauls to come in,. ..another customer and i had a,confrontation because he coudnt get off the lot because i pulled the uhaul thru. The customer service guy finally pulled the truck into a parking spot right in front of the service door. Location is bad, traffic there, im grateful nothing more happened than it did.

Évaluation :

2

You need more than 1 employee on duty. No one was at the counter. The manager needs to respond to inquiries.

Évaluation :

5

Great service and nice staff workers 👌🏽👌🏽👌🏽

Évaluation :

5

Super easy to book & use

Évaluation :

5

Everyone was very nice

Évaluation :

4

The bag of furniture pads in the truck only had 3 pads instead of the six there was supposed to be.

Évaluation :

5

👍

Évaluation :

5

Excellent service. Speedy rental and equipment was spotless. I've used this location several times, and I'm sure I'll be back.

Évaluation :

5

They did a wonderful job. They were very quick, efficient and friendly. They made this very easy..

Évaluation :

3

I still have not gotten back by almost eighty dollars from the deposit yall held on my card

Évaluation :

5

Friendly and helpful

Évaluation :

5

Excellent staff

Évaluation :

4

Helpful folks

Évaluation :

3

Wanted to rent a truck in Owensboro and drop off in Bowling Green. Had to drive up to Newburgh Indiana to pick up the truck and was charged extra mileage upon drop off

Évaluation :

5

Excellent customer service

Évaluation :

3

Okay

Évaluation :

5

Good service

Évaluation :

3

The u haul was dirty and I had dog hair

Évaluation :

3

The staff was courteous and professional. The truck was clean but was making a loud noise while driving. It sounded like a beating was going out or the brakes were very worn. I called the location that we picked the truck up from and informed them of the noise and our concern of it breaking down on us but they just said that it had been okay after the last use and was safe and that it would be noted. When we returned the truck a few hours later the guy didn't see it mentioned on the computer. He too said he would note it. Hopefully he did and the truck was checked properly!

Évaluation :

3

When using this location it never seems that the employees working are working as a team. Devils advocate - I have no idea what the life of a U-Haul associate is like; but communication of who's doing what, would go a long way. The location itself is not easy to get in and out of; due to the weird layout of the lot itself or because customers just drop of equipment wherever. Also, if seems to be impossible to find a U-Haul site in BG that allows for a truck pick up that you can drop off in another city. Recently had to move someone to Murray and had to bring the truck BACK to BG. But, it makes since when miles are not included in the reservation AND it's 99 cents per mile.

Évaluation :

2

Honestly, hard to even tell where the door is to go in. I told the guy the I was dropping off, and he just looked at me. Gave no back up support. Barely showed us where to drop it. He was just looking at his phone. He didn't even communicate when we were finished.

Évaluation :

2

Trailer drop off was hard to find and there was little space to maneuver.

Évaluation :

5

Perfect

Évaluation :

5

Process was easy and seem less. Associates went above and beyond to help, was able to get our move done in 3 hours instead of 5-6

Évaluation :

5

Very friendly and efficient

Évaluation :

4

Have more counter assistance on busy days.

Évaluation :

4

Great service

Évaluation :

5

The truck had a check engine light on!

Évaluation :

5

Everything was good

Évaluation :

5

This location was great. The staff was friendly and the process was smooth and simple.

Évaluation :

5

I was very pleased with the customer service. I haven't had to get a storage unit in a long time and when I did, I had to buy my own lock. So PLEASED that I didn't have to this time because my money was running low. SUGGESTION... Maybe when a customer rents a truck with or without storage maybe offer a free box or two or buy one get one free. Maybe some kind of rewards program for the customers that pay their storage on time.

Évaluation :

5

Wry friendly and professional. Fast customer service.

Évaluation :

1

Extremely unprofessional. Not willing to help at all. Rep told me that he couldn't even check for a unit in another location when I know he was lying to me. Ain't my first rodeo renting from U-Haul.

Évaluation :

3

Overall pretty satisfied

Évaluation :

1

went down there to retrieve my belongings and they did not give me the chance to do so and were very rude. i tell everyone in town about them and to not go through u-haul. worst storage place ever!

Évaluation :

3

I work long hours and I was not able to talk to staff about my move out because I am not allowed to use my phone while at work and I am alone. I texted a couple times but I didn't get any response back.

Évaluation :

1

Always had truck in front of storage. There for i couldn't b there at any time. Door kept coming off track hard to open. Female that made phone call is rude.

Évaluation :

2

If the truck is returned, early, weather is one way or round-trip a customer should get their money back. Not happy at all about not having to use all my days and can't get my money back

Évaluation :

5

In store

Évaluation :

1

Mice chewed through clothes that were in unit, chewed couch. Love mouse was found inside of box inside of coffee pot.

Évaluation :

2

Prices are high compared to other locations of same size units.

Évaluation :

1

Someone that worked there had access to the unit blocked, after complaining they finally moved it, lot cluttered, very disorganized, had to get another unit because the first one was to small and upstairs. Everything was just a hassle!!!

Évaluation :

4

The door to my unit was very rusty and hard. Every time I needed to open it, I had to go in and get help to open it. Others than that, my experience there was good. Good customer service.

Évaluation :

5

Very Helpful and Friendly Staff

Évaluation :

5

The stuff at this location is friendly, eager to help we were very satisfied with the service. Will always go back to U haul for my moving and storage needs

Évaluation :

5

Wonderful people to work with!

Évaluation :

5

Easiest, friendliest place to rent a truck and store my goods! In fact I'm getting ready to rent another truck as soon as I complete this survey! I love the guys on Campbell Lane, they are a great group! K y m

Évaluation :

4

Na

Évaluation :

4

My storage unit is very difficult to drive to especially with a 26' rental truck

Évaluation :

5

Every time I come to this haul I get excellent customer service. The employees are always friendly, professional, and a pleasure to do business with. This makes moving my son in and out of WKU a breeze.

Évaluation :

5

Great folks and easy access much better than the pick up location of my equipment

Évaluation :

4

Everything with the Storage went very well. Still waiting on response about rental truck.

Évaluation :

5

Very satisfied

Évaluation :

4

Although my reservation was incorrect, the issue was quickly resolved.

Évaluation :

1

I don't have access to my unit 24hrs like I thought I would be able to still don't have a working code

Évaluation :

5

Great people running this facility.

Évaluation :

2

All of my items were covered in mouse droppings. I didn't say anything to the people at the location because I was so angry and I know I would have said something really ugly.

Évaluation :

5

Staff was very nice and helpful.

Évaluation :

5

Thank you so much very Everything was great!!

Évaluation :

1

I came in and ask the guys to move the trucks because They were blocking my unit and all I received was an attitude. The guy moves the first truck looks at me and says you can work around that one right and I said no I can't it's too close I don't wanna risk it and the employee just shakes his head with an attitude and walks away . I pay for a full month of storage move out the third day and I can't even get a refund uhual sucks and I will not be back and I will not be recommending you guys to anybody.

Évaluation :

5

I love this location because the people are friendly, polite, and well knowledgeable about U-haul services.

Évaluation :

4

Great availability

Évaluation :

5

Thank-you for saving me and being open on Sunday Great people! Will use again if needed! Thanks Again Randy Bannach

Évaluation :

5

Very happy with overall experience 😍

Évaluation :

5

Very helpful personnel. Recommend to anyone

Évaluation :

5

Robert was very professional and helpful. Would recommend this Uhaul storage.

Évaluation :

5

Everything went smoothly, and everyone was friendly. Coulnd't ask for more. Thanks

Évaluation :

1

Can't get into the units they have storage containers all blocking the Isles can't get to your units and to run over curbs in order to get to my things would never ever use this facility again would never recommend it to anyone most horrible experience with a storage facility that U-Haul has that I've ever had

Évaluation :

3

The double doors that have a wheel rail at the bottom were broke and I was moving everything in alone the single door entrance has no rail so you had to lift the cart in order to get it in the door. On top of no elevator being in the building so I was lugging everything upstairs alone. Not the best experience but yeah.

Évaluation :

3

The main problems was trucks blocking access to mu unit. These could be moved during businees hours but if I needed access during non-business hours, I could not get in.

Évaluation :

5

I broke down in Auntin Texas and u- Haul came to the rescue put me up for a night in a hotel thank you so much

Évaluation :

5

Dylan Poore was amazing. He made the experience really smooth for me. He was awesome from the beginning until the end. Top notch service

Évaluation :

5

The workers was polite and very helpful

Évaluation :

2

How can I recommend this storage facility when over a thousand dollars worth of my things were stolen from it in a way I was not aware of to about two months ago, when I first thought that things were misplaced but once I started moving things into my apartment I realized that things were missing from my storage unit. I was the only one to access to my keys. When I told the assistant manager I was told this could not happen, the lock could not be picked. That the alarm would go off if the door was opened. Well it was picked, someone went into it, I told them I think it was someone who worked or works there. I trusted U Haul, I been with them for five years and I used them to move several times but I will never be able to trust them with my storage. ⚜️

Évaluation :

5

The management and staff are very friendly and professional. It is not their fault that uhaul's system goes down every first of the month making it inconvenient to people that have to use them at that time, but through it all the management and staff remain professional while being cursed at for something out of their hands.

Évaluation :

1

Vacated my storage, left some things behind. I had no ability to take them. I informed them to give the things away or to charity. MY LOCK WAS REMOVED. They said they needed permission to do that and i had to fill out a paper. when i am 300 miles away. SO I AM GOING TO SUE THEM.

Évaluation :

1

During the pandemic businesses were giving allowances to help everyone due to the Covid by removing late charges, etc. While the did work on a payment arrangement one time. Other times I called to get assistance with payment, I couldn't get it. A comment was made during one conversation that I was always late well yes, we were struggling financially and my husband had been in an accident. Whether I call the store or the corporate line it did not change the type of service that was received. So calling corporate with unresolved issues was a waste of time.! Another thing if you leave a message for the manager there it is like a week before you get a call back , if you get one at all. Several times I wanted to just grab something quick because the trucks were always parked in front of my unit.

Évaluation :

4

Very inconvenient that the trucks are lined up in front of the storage units. Something has to be done about that.

Évaluation :

2

When we tried to get a hold of a manager they would never answer. At one point they locked me out of my unit because they lost a key to a lock they put on. And there were trucks that were always blocking my unit

Évaluation :

2

Check-in proces was extremely slow Compared to StoreMart (where I had my belongings) check-in process took more than 40 minutes. Why do you require 3 different phone numbers, contact names of third parties, etc? Yard at your facility at Bowling Green is very crowded as well.

Évaluation :

5

The employees were very friendly and were able to answer all questions

Évaluation :

2

My locker was broken into. The alarm system was not working because of the construction going on for the remodel. Also, one or two of the staff were bossy and kinda rude.

Évaluation :

5

Very helpful and friendly staff. Wonderful experience.

Évaluation :

5

Everyone who works at this facility goes above and beyond the normal call of duty each day. They are knowledgeable and extremely helpful. As well as being the most friendly U-Haul facility I have ever been to. Thanks for all you do and keep up the good work.

Évaluation :

1

Our personal items that we put in storage at your facility for safe keeping were mistakingly discarded. I am appalled that this could happen, some of these items are not replaceable.

Évaluation :

5

The Customer Service at this location is what makes Uhaul awesome! The staff's attitudes showed that they really enjoyed working for this company. It made moving nightmares a very easy transition.

Évaluation :

5

Cassie and Darone are Excellent

Évaluation :

5

Great service and friendly and helpfull staff

Évaluation :

5

None.

Évaluation :

4

The employees were very helpful and friendly

Évaluation :

5

Staff extremely nice and professional. I will be using them again.

Évaluation :

5

They were very friendly and helpful

Évaluation :

1

Three different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. kr

Évaluation :

2

Not a pleasant place to store.

Évaluation :

5

No additional comments

Évaluation :

5

The staff was very good

Évaluation :

5

I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.

Évaluation :

3

I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.

Évaluation :

1

I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!

Évaluation :

5

This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.

Évaluation :

5

It was very good

Évaluation :

5

The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!

Évaluation :

5

The staff were all very nice and helpful. Justin is the best!!!!

Évaluation :

5

The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.