Robert was so generous and took the time to really help us out. Quick and over the top service. Thank you Robert!DOYLE M.
Customer Reviews for U-Haul Moving & Storage of Bowling Green
Pour nous contacter
Bowling Green, KY 42104
(S Of Scottsville Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nice uhaul location. A happy employee took the keys and said I was good to go.Eric T.
Le client n'a pas laissé de commentaire.Gretchen C.
Le client n'a pas laissé de commentaire.Bryan M.
I did most of my rental process online and through the app.Chase S.
High volume dealer. They make dropping off quick and easy.John U.
Le client n'a pas laissé de commentaire.tonya S.
Provide Bluetooth in the trucks. 3/8tank is a random fraction. Would 1/4 be easier to calculate?Terri W.
Le client n'a pas laissé de commentaire.Spencer L.
Le client n'a pas laissé de commentaire.Suzanne H.
Every time I come to this haul I get excellent customer service. The employees are always friendly, professional, and a pleasure to do business with. This makes moving my son in and out of WKU a breeze.Deirdre V. | Expérience générale
WD-40 the locking mechanism on your trailers and encourage your male employees to step up and help the female employees on the â€œheavy liftingâ€ portions.Andy S.
Friendly staff, smooth and fast processingAndriy L.
Le client n'a pas laissé de commentaire.Rhonda O.
Le client n'a pas laissé de commentaire.Christine G.
Le client n'a pas laissé de commentaire.Eddie S.
Easy pickup and drop offRebecca J.
Le client n'a pas laissé de commentaire.Derek T.
Drop off was very busy , but was out in just a few , help was great!Gary P.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.Chris C.
Le client n'a pas laissé de commentaire.Jan R.
It went well and was easy. Will definitely do business here again if I need it.Tina B.
Le client n'a pas laissé de commentaire.Lalita A.
I was told that this location was open until 7:00pm. When I returned the truck at 5:45pm, The office was closed.Gary C.
Le client n'a pas laissé de commentaire.CHAD S.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Jaymie Y. | Expérience générale
Le client n'a pas laissé de commentaire.annette J.
The were 30 minutes late to give me the rental vandennis P.
Le client n'a pas laissé de commentaire.Donna S.
Great service. Very friendly. Would rent from again.David E.
Le client n'a pas laissé de commentaire.Patrick P.
The second time I started the truck a warning light came on. I called and was informed it was fine they knew about it. Made to and from moving location no problem.Ziff R.
Le client n'a pas laissé de commentaire.michelle n. | Expérience générale
Chase (employee) got me checked in and hooked up - he was very helpful with explaining the hitch process.Joseph P.
Le client n'a pas laissé de commentaire.Mohamed R.
Truck was clean but it was falling apart. Interior panels were busted up, it rained while we moved and rain leaked through the box and got my belongings wet, truck rode like a log wagon (I know they won't ride like a Cadillac), brakes were squeaking. This truck needs to be retired. It's a piece of shit. We told the worker at UHaul the next day and she didn't offer anything to help. Very poor customer service on their end. I'll rent penske trucks from now on and if they were for some reason not available I'd rather carry my furniture to my new house than use a uhaul. Do better or shut down.Dillon C.
Le client n'a pas laissé de commentaire.paresh p. | Expérience générale
My truck stunk but everyone was very nice. Tabitha adjusted my reservation and chase was good checking me in. I did put more gas in the truck than when i picked it up. A quarter tank more and i was told yall would not reimburse me. That is not fair and is wrong. Rather have the trucks with a full tank and nit 3/4 full or give a credit/ reimbursement when you're customers return it fullFred W.
My experience was perfect - no issues at all, really appreciate the employees - very nice to work with.Veronica S.
Le client n'a pas laissé de commentaire.gary W.
Le client n'a pas laissé de commentaire.Joe H.
When picking up truck was told total cost was 121,24 Rental was for 1 day and estimated 80 miles. Dropped off truck with correct amount of fuel, cleaned, and 33 miles less then estimated. Was charged another 40 for no reason. Called store and was told they didn't know how to fix the issue.josh B.
Young man that checked us back in when we returned the uhaul was extremely rude - had a very poor attitude - however the lady I reserved it from and the gentleman that checked us in when we picked it up we're wonderful! Very helpful/pleasant !Tami D.
Le client n'a pas laissé de commentaire.Shaun C.
Le client n'a pas laissé de commentaire.Shaun C.
I used the app to pick up. After going through every thing on an excruciatingly slow app, I still had to go in to get the keys. What's the point?! When I went in, the agent was on a personal call which he kept apologizing for but still made me wait. And then says, oh, you checked in already, here's your key. When I dropped off the van, the agent taking the key refused to move the van so my wife could pull through to the exit and told us to back all the way back out and go out the enter only side. Van was great and clean, customer service is really lacking to a level of "I don't care".Craig P.
Fire some if not all your supervisors and hire new people.John K.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.Marty M.
Great folks and easy access much better than the pick up location of my equipmentThomas R. | Premières impressions
Le client n'a pas laissé de commentaire.Donald C.
Le client n'a pas laissé de commentaire.Lisa C.
Le client n'a pas laissé de commentaire.Amber G.
Give me the return of my money back with no more hassle or bill shitjames H.
Le client n'a pas laissé de commentaire.William B.
In and out, very goodAnna R.
Staff was cold, impersonal, and offish. More ambition with the job and better explanation of procedures.Christopher B.
Le client n'a pas laissé de commentaire.Roman P.
Le client n'a pas laissé de commentaire.CLIFTON G.
Le client n'a pas laissé de commentaire.Phillip N.
had to add 2 qts oilSteven M.
The general manager at this location went above and beyond expectations. I rented a 6 ft by 12 ft cargo trailer and realized my father-in-law's Jeep Commander did not have towing lights install Dylan the general manager took time out of his busy morning to try and install some wiring for us so we would be able to still get the trailer we needed to move. I would highly recommend this U-Haul location the employees are amazing and very friendly!!!Amber O.
Great service.Thomas S.
Everything went wellJohn C.
Le client n'a pas laissé de commentaire.Jason R.
The pickup truck I rented must only get 8 mpg. I put 40 miles on it and put gas in it that brought the nettle back to where it was or I thought I did. But then I seen where they put $12 more gas in it and charged me for it. Something don't seem right. It's just the whole sales pitch of $19,95 well I rented it 1,5 hrs and put 40 miles on it and it cost me $65.Chelcey J.
Location was wonderful, uhauls corporate side was atrocious. Barely took responsibility for any of my damages, did not take responsibility for their actions. A lot of my belongings were damaged due to them.Kobe R.
Le client n'a pas laissé de commentaire.hannah W.
So easy. Pulled in and they immediately started cleaning and processing. Was in and out in 10 min. Thank you!Brian A.
Le client n'a pas laissé de commentaire.Pat M.
Le client n'a pas laissé de commentaire.Shane E.
Le client n'a pas laissé de commentaire.Kimberly D.
Le client n'a pas laissé de commentaire.Todd B.
The service was good - equipment was reserved as expected, and charges were in line with the agreement. The only issue was that the vehicle was banged up and had a tail-light/blinker out. When I called about it, they offered to replace the vehicle, so the service response was good. I would use this location again - just do a full inspection of your vehicle.Benton S.
Le client n'a pas laissé de commentaire.Jim T.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Nadiya P.
I had reserved 3 bags of blankets, but they only had 1 bag for me. So, better attention to inventory detail would have helped me.Jeffrey H.
U haul need to improve there system,and personal s.u haul keep running my card long after I return my rental.if I have to rent a truck again it won't be u haul never,never again!!!Charlie M.
Le client n'a pas laissé de commentaire.Dale G.
Le client n'a pas laissé de commentaire.jessica S.
Le client n'a pas laissé de commentaire.STEVEN H.
Le client n'a pas laissé de commentaire.Nancy J.
Le client n'a pas laissé de commentaire.Savannah W.
Great professional staff! Enjoyed the experience!Chris M.
Kind of rudeMichael L.
We rented our truck for the entire day, but then we're told it had to be back within 7 hours. Tried to extend the reservation or rent for a second day, but instead said we would need to pay 150 dollar inconvenience fee, which is absolutely ridiculous. Selected to the online check in to save time, it wouldn't work so had to go in, but then still had to do the picture taking ourselves. When returning we pulled up to the equipment return spot so they could check it in, they wouldn't come out, so had to do it online and do everything ourselves which wouldn't be a big deal if I hadn't paid over 300 dollars to use a truck for 8 hours. The customer service on the phone was abysmal.Tara W.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.matthew M.
Le client n'a pas laissé de commentaire.Ronnie R.
Great staff - easy rental! ThanksRonald B.
Le client n'a pas laissé de commentaire.jose M.
Le client n'a pas laissé de commentaire.Bryon G.
Le client n'a pas laissé de commentaire.Sarah J.
Le client n'a pas laissé de commentaire.Jason S.
The equipment worked, but was pretty beaten up. I did have an issue before picking up my truck as the reservation was changed from the location a 1/2 mile from my house to a town 40 miles away because they didn't have any trucks available. With the price of fuel, I was not happy about driving 4 times to use the truck from Glasgow. Finally got someone from dispatch to help me. I ended up getting a 15' instead of the 26' that o reserved 3 weeks in advanced. It ended up working out, but I was surprised at how unwilling to help as the female employee at the Campbell rd. (Bowling Green KY location. Customer service training would be helpfulKen K.
I had a great experience renting from this location. Easy and friendlyLaura D.
Le client n'a pas laissé de commentaire.GARLAND G.
Le client n'a pas laissé de commentaire.christopher P.
Le client n'a pas laissé de commentaire.jill S.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.bryan G.
Everything with the Storage went very well. Still waiting on response about rental truck.Matthew H. | Premières impressions
Very satisfiedErica L. | Expérience générale
Although my reservation was incorrect, the issue was quickly resolved.Buel Y. | Premières impressions
I don't have access to my unit 24hrs like I thought I would be able to still don't have a working codeDrew P. | Online Move In
Great people running this facility.Charles V. | Expérience générale
All of my items were covered in mouse droppings. I didn't say anything to the people at the location because I was so angry and I know I would have said something really ugly.LEIGHANN E. | Expérience générale
Staff was very nice and helpful.Jordan D. | Online Move In
Le client n'a pas laissé de commentaire.Montrell G. | Premières impressions
Thank you so much very Everything was great!!Randy B. | Expérience générale
Le client n'a pas laissé de commentaire.Gwendolyn H. | Premières impressions
I came in and ask the guys to move the trucks because They were blocking my unit and all I received was an attitude. The guy moves the first truck looks at me and says you can work around that one right and I said no I can't it's too close I don't wanna risk it and the employee just shakes his head with an attitude and walks away . I pay for a full month of storage move out the third day and I can't even get a refund uhual sucks and I will not be back and I will not be recommending you guys to anybody.Matthew F. | Expérience générale
I love this location because the people are friendly, polite, and well knowledgeable about U-haul services.Gatt W. | Expérience générale
Great availabilityGwendolyn H. | Premières impressions
Thank-you for saving me and being open on Sunday Great people! Will use again if needed! Thanks Again Randy BannachRandy B. | Premières impressions
Le client n'a pas laissé de commentaire.EDWARD h. | Premières impressions
Very happy with overall experience 😍Angel L. | Premières impressions
Very helpful personnel. Recommend to anyoneLurien K. | Expérience générale
Robert was very professional and helpful. Would recommend this Uhaul storage.Shannon M. | Premières impressions
Le client n'a pas laissé de commentaire.PJ P. | Expérience générale
Everything went smoothly, and everyone was friendly. Coulnd't ask for more. ThanksJeff B. | Expérience générale
Can't get into the units they have storage containers all blocking the Isles can't get to your units and to run over curbs in order to get to my things would never ever use this facility again would never recommend it to anyone most horrible experience with a storage facility that U-Haul has that I've ever hadKenneth F. | Expérience générale
Le client n'a pas laissé de commentaire.dreva k. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff B. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES A. | Expérience générale
Le client n'a pas laissé de commentaire.EMILY B. | Expérience générale
Le client n'a pas laissé de commentaire.James S. | Expérience générale
Le client n'a pas laissé de commentaire.Chase S. | Online Move In
The double doors that have a wheel rail at the bottom were broke and I was moving everything in alone the single door entrance has no rail so you had to lift the cart in order to get it in the door. On top of no elevator being in the building so I was lugging everything upstairs alone. Not the best experience but yeah.Gemariah C. | Online Move In
Le client n'a pas laissé de commentaire.Kyle J. | Premières impressions
The main problems was trucks blocking access to mu unit. These could be moved during businees hours but if I needed access during non-business hours, I could not get in.gordon m. | Expérience générale
Le client n'a pas laissé de commentaire.Deirdre V. | Expérience générale
Le client n'a pas laissé de commentaire.CHARITY J. | Premières impressions
Le client n'a pas laissé de commentaire.cieara s. | Expérience générale
Le client n'a pas laissé de commentaire.JULIE W. | Expérience générale
I broke down in Auntin Texas and u- Haul came to the rescue put me up for a night in a hotel thank you so muchpatrica h. | Premières impressions
Le client n'a pas laissé de commentaire.MAQUEL M. | Expérience générale
Dylan Poore was amazing. He made the experience really smooth for me. He was awesome from the beginning until the end. Top notch serviceBoris s. | Expérience générale
The workers was polite and very helpfulMontrell G. | Expérience générale
How can I recommend this storage facility when over a thousand dollars worth of my things were stolen from it in a way I was not aware of to about two months ago, when I first thought that things were misplaced but once I started moving things into my apartment I realized that things were missing from my storage unit. I was the only one to access to my keys. When I told the assistant manager I was told this could not happen, the lock could not be picked. That the alarm would go off if the door was opened. Well it was picked, someone went into it, I told them I think it was someone who worked or works there. I trusted U Haul, I been with them for five years and I used them to move several times but I will never be able to trust them with my storage. ⚜️MICHAEL O. | Expérience générale
Le client n'a pas laissé de commentaire.LATISHA H. | Premières impressions
The management and staff are very friendly and professional. It is not their fault that uhaul's system goes down every first of the month making it inconvenient to people that have to use them at that time, but through it all the management and staff remain professional while being cursed at for something out of their hands.Deirdre V. | Premières impressions
Vacated my storage, left some things behind. I had no ability to take them. I informed them to give the things away or to charity. MY LOCK WAS REMOVED. They said they needed permission to do that and i had to fill out a paper. when i am 300 miles away. SO I AM GOING TO SUE THEM.Jeff B. | Expérience générale
During the pandemic businesses were giving allowances to help everyone due to the Covid by removing late charges, etc. While the did work on a payment arrangement one time. Other times I called to get assistance with payment, I couldn't get it. A comment was made during one conversation that I was always late well yes, we were struggling financially and my husband had been in an accident. Whether I call the store or the corporate line it did not change the type of service that was received. So calling corporate with unresolved issues was a waste of time.! Another thing if you leave a message for the manager there it is like a week before you get a call back , if you get one at all. Several times I wanted to just grab something quick because the trucks were always parked in front of my unit.Allan H. | Expérience générale
Very inconvenient that the trucks are lined up in front of the storage units. Something has to be done about that.Deion H. | Online Move In
When we tried to get a hold of a manager they would never answer. At one point they locked me out of my unit because they lost a key to a lock they put on. And there were trucks that were always blocking my unitapril m. | Expérience générale
Check-in proces was extremely slow Compared to StoreMart (where I had my belongings) check-in process took more than 40 minutes. Why do you require 3 different phone numbers, contact names of third parties, etc? Yard at your facility at Bowling Green is very crowded as well.Augusto G. | Premières impressions
The employees were very friendly and were able to answer all questionskathleen k. | Expérience générale
Le client n'a pas laissé de commentaire.brooks c. | Premières impressions
Le client n'a pas laissé de commentaire.shannon f. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon B. | Expérience générale
Le client n'a pas laissé de commentaire.Nikita S. | Expérience générale
Le client n'a pas laissé de commentaire.SCOTT M. | Expérience générale
My locker was broken into. The alarm system was not working because of the construction going on for the remodel. Also, one or two of the staff were bossy and kinda rude.Matthew N. | Expérience générale
Very helpful and friendly staff. Wonderful experience.SCOTT M. | Premières impressions
Everyone who works at this facility goes above and beyond the normal call of duty each day. They are knowledgeable and extremely helpful. As well as being the most friendly U-Haul facility I have ever been to. Thanks for all you do and keep up the good work.Greg H. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica h. | Expérience générale
Our personal items that we put in storage at your facility for safe keeping were mistakingly discarded. I am appalled that this could happen, some of these items are not replaceable.Allen H. | Expérience générale
The Customer Service at this location is what makes Uhaul awesome! The staff's attitudes showed that they really enjoyed working for this company. It made moving nightmares a very easy transition.brandy m. | Premières impressions
Cassie and Darone are Excellentjomar t. | Premières impressions
Great service and friendly and helpfull stafftimothy g. | Expérience générale
None.Terrill M. | Expérience générale
The employees were very helpful and friendlyVeronica O. | Premières impressions
Staff extremely nice and professional. I will be using them again.Deirdre V. | Expérience générale
They were very friendly and helpfulMelinda R. | Premières impressions
Three different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. krKenneth R. | Expérience générale
Not a pleasant place to store.Brian M. | Expérience générale
No additional commentskeith b. | Expérience générale
The staff was very goodaustin b. | Premières impressions
I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.WILLIAM H. | Expérience générale
I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.Stephen B. | Expérience générale
I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!douglas t a. | Expérience générale
This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.Perry D. | Expérience générale
It was very goodCASSANDRA A. | Expérience générale
The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!MINDY S. | Expérience générale
The staff were all very nice and helpful. Justin is the best!!!!calvin h. | Expérience générale
The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.gillian s. | Expérience générale
The owners were very nice and helpful.PJ G. | Expérience générale
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