Évaluations des clients U-Haul Moving & Storage of Bowling Green
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Bowling Green
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mark d. le
You did a great job helping me out i appreciate that you do not need any improvements from what i seen
Thomas M. le
The interior was clean, but really smelled of cigarette smoke and there was a cigarette left in the cab. The back tires looked bald.
Micheal B. le
Everyone was very friendly and helpful. We will definitely recommend this location. Thank you!
christopher p. le
Had no problems with our expierence, Did take long to checkout or return U-haul. Service was freindly and helpful.
natashia l. le
I was very unimpressed by the service I received for this appointment. My husband and I scheduled an appointment to have a trailer hitched "professionally" installed by this facility so that it would not void any kind of warranty on our 2018 vehicle. According to the website, Uhaul is OEM certified to do this service, but upon further inspection, it most certainly was not. I waited for my vehicle for 3 hours and had to constantly check on the progress of my vehicle rather than receiving any kind of update. A problem occurred for the installer (incorrect wire harness due to LED lights) but I was not told until I asked 2.5hrs in. After I left, I went to the grocery and was stopped by a passerby that noticed about 4 ft of wire had come 'loose' or undone and was dragging the ground. I had to buy zip ties and install them in the pouring rain with the passerby or risk it snagging something while I was driving. While installing the zip ties, I also noticed unwrapped connector ends on my wire harness that were exposed to the elements and how they draped the wire over top of my axle (which also risked my wire harness being yanked off). I had perishables from shopping right around the closing time of Uhaul so we set up a follow-up appointment to fix the issue. It took around 45min to complete; customer service was very curt and did their best not to initiate conversation with me other that opening and closing statements while walking away quickly. They did not provide a look over after they handed me my keys nor provided a follow up phone call to see if everything was okay. If they had, they would've been informed that they still didn't meet any professional standards. The follow-up installer decided to string the wire across the brake reservoir and dangle the rest of the wire in the engine bay. They didn't use solder or shrink tubing either, just loose electrical tape. They emailed me a $25 certificate to use at Uhaul, which I will most likely never use if I can help it. They offered nothing further for the four hours I wasted over 2 days of waiting at their facility, the hour of buying and installing zip ties in the rain and the absolute frustration of paying over $300 for a service that was beyond unacceptable and unprofessional.
Robert B. le
There was no customer walk around with the equipment, or of the equipment at all. The trailer brakes were sticking which decreased my fuel mileage and when I opened the back of the trailer, it was filled with water. I swapped the trailer out in crystal lake Illinois had zero issues after that. To put it in perspective, I was getting worse gas mileage empty with with the first trailer than full with the second trailer.
jonathan s. le
Great people and service.
MARTY T. le
Give em all a raise. Very efficient crew
Donna P. le
all staff were very courteous, knowledgeable, and very pleasant to work with. absolutely a great experience!!
Joe G. le
Was unable to use phone check-in. It said my order was still being reviewed. Had to go inside to rent truck.
Larry R. le
Took care of me quickly
Brian M. le
Not a pleasant place to store.
Mindy T. le
Lady was rude to employees in front of customers.
Chad G. le
They had not realized that I returned the trailer for a few a days. This could be more efficient. This location was busy when I dropped.
Martha B. le
Paid for dolly anx wasnt on truck. Haven't gotten refund when didn't use the 60 miles pais for. Service extremely slow and ridiculous wait times with no one answering when call store!
Richard H. le
Maybe be honest in advertising. Maybe loan out a vehicle that does not have check engine light on the entire time. Also a vehicle that doesn't over rev.
MINDY S. le
This was the third time I have used this specific U-Haul location -it’s the only one I choose to use in the BG area.
John Mark F. le
Location staff VERY helpful! However, group I went through in Nashville/Madison was NOT. Will not use them again.
Nikki C. le
Everyone was very helpful and friendly!
kreis m. le
Keep on doing what you’re doing at the Campbell Lane location here in Bowling Green, Ky, Super friendly people that made renting a cargo van a very pleasant experience! Keep up the great work! Kreis
JOSH T. le
Great cust service
David B. le
As always, a very pleasant experience dealing with this family owned location!
Latasha T. le
Great customer service and very friendly. Will definitely be back.
Charles C. le
it was fast friendly service, that I would recommend to anyone.
keith b. le
No additional comments
blake b. le
Everything was good until I got double charged. I’m guessing because it was an hour late. Would have been nice to be informed that I would be charged a whole day if it was late.
Nicole S. le
Customer service was on point. Associates we very knowledgeable and personable and definitely will be bk
tim v. le
Only one person seems to now what they are doing while the others struggle. This time went well but our past experiences were awful.
mike s. le
I think everyone there does a great job! This is a busy place and that’s evident customers enjoy using this location. Adine helped me with my rental and she was a pleasure to work with.
danny e. le
Very friendly good experience wt location
Joyce C. le
Everything was fine.
Rhonda T. le
Very rude
Christopher N. le
Great job, well done, very good experience
Gregory W. le
Everyone is always very kind and helpful. They go out of their way to help and it is appreciated. Thanks again!!
Joe W. le
Expedite check-in somehow, to prevent long waits to pick up reserved equipment when customer traffic is high.
Dwayne C. le
The windshield needed cleaning, but everything else was great. Thanks, Dwayne
John M. le
These folks were wonderful. I showed them the pictures of the truck’s condition upon check out. They were very apologetic. It was apparent from the time we pulled into this U-Haul location that they cared about their business and customers. They were very disappointed in how the company was represented by the pick up location.
juanita j. le
Drop off was easy and pleasant, especially since y'all greeted me with a smile
Aletta V. le
I was told I can return the the trailer Tuesday night. We returned it Tuesday morning and was charge an extra day. I called to ask what and why and she said somebody will call me back but nobody did.
Jon M. le
Made a reservation for Franklin KY. Uhaul calls me the day before and moves the pick-up location to Bowling Green. Apparently it was my fault for not reading the fine print.
Frederick K. le
Vehicle was in great shape. Interior-Dash board needed to be wiped off. Very dusty. Seats needed to be cleaned. Had heavy smell of sweat.
Brandon D. le
Quicker time to get truck and complete registration process
austin b. le
The staff was very good
Joseph Z. le
Wouldn’t change a thing.
Derek P. le
The folks at 1817 Campbell Lane are some of the nicest, most helpful people in the world. I have used the U-Haul service there twice, and each time is the same. It's all smiles, helpful advice, and fair treatment. I wish U-Haul wasn't so expensive, but then again, I've only moved a handful of times in my life. Super people, there. Absolutely wonderful.
Larry B. le
Great experience - staff were courteous and friendly. Truck was in good shape and did the job. Thanks, I've been a U-Haul customer for years and will continue to give my business to U-Haul.
Dewane L. le
Top notch. Great people!!
Richard g. le
Everything was good jus out of all the car haulers they had I jus happened to get the raggediest one lol great ppl took care of me 100% jus think the hauler I ended up with needs to be cleaned up it's all rusted but pulled fine not a good look for business though
Steve S. le
Even though we reserved the truck two weeks in advance, we had to wait over 50 minutes because the employee couldn't get the computer to work. He made three phone calls before his manager had to process the information from home.
Rick H. le
Very helpful and fast.
Brian W. le
The owner/staff were friendly helpful and knowledgeable. A much better and more professional experience than what happened to me in Columbus Ohio, where the worst legal RIP off happened to me.
Windsor T. le
Real nice folks at this location. Always pleasant. Always professional. Always helpful.
Micah T. le
26 ft box truck nearly beat me to death trying to drive the 400 miles I had to cover. Found out when I got back that they were aware of this and sent it anyway, but it was “going to the shop”.
WILLIAM H. le
I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.
donna b. le
Great friendly service. These people are the very best!!! When you are the Very Best it shows!!
Jeramie B. le
Maie sure they ask questions and tell about the charges they put on your card. I was charged a extra day and 60 miles extra due to a mistake made on them checking in. Then when i brought it to the attention of the associates they told me i had to come back and talk to manager.
Kenneth L. le
Keep Al and Adine forever
Tatsuya U. le
Thank you for your service.
Victoria W. le
The people working in the morning were rude and grumpy and really made me want to rent from somewhere else due to their attitude. The people at the end of the day were so nice and kind that next time I’ll probably start my rental at the end of the day and finish at the end of the day. The morning people really should change their attitude as far as customer service is concerned.
John R. le
we dropped off after hours
tim p. le
I showed up 3 minutes after close. I understood it was closing time and the only way to return equipment was with the app. That would have been ok. Unfortunately, there was staff in the building. They came out and said I had to pull around back. Then they wouldn’t let me return my equipment to them. It was aggravating to be told that they couldn’t help me but could tell me where to park. The app suggests placements for parking.
Frank W. le
The people that worked there did a great job. I give them 5 stars.
Keith D. le
Easy rental. Good people.
Elizabeth H. le
After spending 45 minutes trying to use the app for easy pick up and having to call the customer support line to get the payment accepted I was told that the truck had not been set up for pick up. I had to drive 30 minutes out of my way to pick up a new truck where the guy working was rude and more concerned with talking to other people in the store about his dog having puppies then getting me checked out and on the road. I then had to spend another 30 minutes back to my original location. 2 hours wasted and additional money spent in gas for both my car and the UHaul. The experience I had was awful and a $50 refund was insulting after the complete inconvenience I had on my moving day.
JOHANTHAN G. le
I was doubled charged for my equipment. Broken latch on left ramp of auto transport. Ramp fell out while removing vehicle.
jimmy e. le
The truck I received did NOT have the retractable ramp.
Stephen B. le
This is a great uhaul place.
Cameron M. le
No improvement necessary was very impressed with the customer service from this couple! Very friendly and knowledgeable!
Herbert S. le
The Brantley’s are always knowledgeable and accommodating and good folks to deal with. The equipment is clean and ready to go.
rita d. le
Staff very friendly and helpful. I would recommend this location above any that I have been to before. The staff at this location deserve a big praise for going above and beyond their duties.
JEANNETTE B. le
We used the app to pick up the truck because we needed to pick it up before the U-haul store opened. We found that the blankets and dolly we had ordered and paid for were not inside the truck. We had to wait around til the store opened to get the blankets and dolly....this wait was costly as our packers had to wait as well. The app is great...if you don’t have to have extras!
Michael G. le
10 foot trucks should have a flat board or plank to go from the back end of the truck to the ground for moving things in and out of the truck.
david d. le
We have utilized this location several times. As always the service and friendliness of the team there was awesome. Since we moved back to Bowling Green we have not used any other service. They make it easy for us to get things done. We don't have to worry about finding equipment when we need it.
WALTER J. le
Staff was very friendly and helpful, we needed a auto transport to haul a car a long distance and they were able to get one the next day because they didn’t have one onsite
Calvin J. le
Outstanding service!! I would certainly recommend and use service again. Calvin
SAMUEL A. le
Ive rented from this place several times the management are always friendly and helpful
David D. le
They are very friendly and work hard.
rohulleh m. le
They need to fix there trucks first
wilma m. le
No improvement necessary!!
Mark S. le
The pick up of this pre-scheduled/pre-reserved car-hauler trailer took 1.5 hrs due to an unorganized staff, unorganized system of customer service along with that staff's lack of knowledge of their own computer system. I was asked to go to the back lot and wait for someone to hook up to check out the lights. The staff showed up 15 min later and took care of other person first even though I had been first in line. The person that asked me to go to the back lot apparently left for the day. He seemed to be the only one that knew what he was doing and seemed to be in charge. Then after getting the car-hauler hooked up, I was asked to go into the office to finalize the contract and again when I went back inside after being hooked up, I again had to wait for three more customers to be helped with their rental needs (even though I was there before any of them). No sense of urgency from the UHaul staff to get things done or for customer service. I informed them of my long wait and was asked if I was there first. Even after I informed them that "yes, I was there first," they still waited on everyone else in line before me. No sense of urgency or sense of customer care.
DEIDRA C. le
Awesome
Crystal S. le
Awesome location especially after dealing with my pickup location. Awesome staff!!!
michael d. le
very good
Mark R. le
Everyone was very friendly and helpful. Thank you. Mark
BELINDA F. le
Great people all the time ??
charles r. le
nothing your right on track thks
Scott D. le
Very helpful staff.
William M. le
Great staff and service - in and out
ANDREW S. le
Service and equipment were excellent!! Great to work with, quick service
Brian F. le
Inform ahead of time about policy requiring power for the trailer lights.
Joshua T. le
When I came to drop off my rental, no one was manning the counter. There was a large line of customers in the store and no employees in sight. When I finally found someone he was mopping a van outside. He had me wait until he was finished before assisting me, over 10 minutes. He assured me my rental would be returned, and that I was free to go after handing him the key. I felt unsure, so I pressed him on this, asking if I needed a receipt or to sign anything. He persisted in telling me I was checked in and free to go, that I would be e-mailed a receipt. Two days later I received a bill attempting to charge me for two extra days of rental. When I called to question them, I audibly heard someone at the store say "oh that's the one that's been here for two days." They KNEW the truck had been returned, yet still attempted to charge me for the extra days. This location is operated by shady thieves.
Peter S. le
Campbell Lane location always good to work with.
Lester J. le
The best location that I have patronized.. the manager and workers are very helpful and friendly. They went beyond the norm to help see that I had a very pleasant experience. Thanks
timothy d. le
Free coffee!?!????????
kristie l. le
Perfect customer service. The gentlemen that handled the job was professional, courteous and expedient. They did the job in 1 hour or less.
ashley l. le
Employees we super nice and very helpful!
Stephen K. le
Nothing really. My return was checked promptly when I arrived and I was on my way. No issues or concerns.
jeremy b. le
Every aspect of my experience was great except moving the furniture The woman who made the reservation was attentive and friendly, and the young man who checked us in was professional and also very friendly. Best UHAUL experience I have had and I have had a few. Good luck MR. Wisdom at WKU!!.
Stephen B. le
I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.
Derrick S. le
It was overall great was even able to pick up the reservation early, staff was super helpful as well. Will go back to this location next time we need uhaul services
Amy D. le
I want to thank Adene for all her help. She is a very friendly person an cares for her job so much. She helped me out a lot.
christy w. le
People were especially nice and friendly
James T. le
Fast, friendly service
Melissa O. le
Checking in by counter was slow the last couple of times. Took 35 minutes to check in. Only one person behind counter with 6 in line.
Vanessa A. le
Very friendly staff. The van I rented was ready for me by the time I got there and they answered all my questions.
Mike H. le
Friendly & Helpful staff !!
yoniesky r. le
The people the are rude and arrogant.
gerald n. le
My rental was very easy and took no time at all. I returned the rental and it could not have been any better.
Barry C. le
Not enough parking space or space to get in and out
beth h. le
Super helpful and friendly employees. Almost made it a pleasure to hand over money, haha. I will definitely use them again and tell others as well. 5 stars all the way.
Ashley C. le
The people were genuinely nice!
Glenda M. le
Not a thing! They were great!
Melinda C. le
The CSRs are rude and liars . they do not make you feel invited or wanted there . hire new people
russell m. le
Hire better employees that check equipment before renting this location claims I drove 20 miles when I only went 7. Charged me 45.00 for gas I put the gas back in I used 2nd time in a month this has happened never will use uhaul again
Laura W. le
Nothing! This is the only location I will rent from. All the employees are great!
micheal p. le
Continue to have fast and friendly service that always greets you with a smile.
douglas t a. le
I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!
Perry D. le
This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.
CASSANDRA A. le
It was very good
MINDY S. le
The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!
calvin h. le
The staff were all very nice and helpful. Justin is the best!!!!
gillian s. le
The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.
PJ G. le
The owners were very nice and helpful.