Customer Reviews for U-Haul Moving & Storage of Bowling Green

5147 évaluations

1817 Campbell Ln   Bowling Green, KY 42104
(S Of Scottsville Rd)

(270) 782-2300

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(270) 782-2300

1817 Campbell Ln
Bowling Green, KY 42104
(S Of Scottsville Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

This is the only location I use love the works and clean friendly atmosphere thank you guys so much appreciate you guys

MORRISE W. 
Évaluation :
2

Was okay

EMERITA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iain W. 
Évaluation :
5

The management and staff are very friendly and professional. It is not their fault that uhaul's system goes down every first of the month making it inconvenient to people that have to use them at that time, but through it all the management and staff remain professional while being cursed at for something out of their hands.

Deirdre V.  |  Premières impressions 
Évaluation :
5

The local agent/associate was patient and understanding and helped me get a van at short notice when my wife bought a table that wouldn't fit in my car. I appreciate this a great deal and will happily use U-haul in the future.

Mattheus S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAN C. 
Évaluation :
2

Answer the phone and hire some help!

CHANDRA G. 
Évaluation :
5

I wanted to say Dillion that works there was very nice and helpful

AMANDA F. 
Évaluation :
5

Excellent Customer Service, As soon as I came in the door I was greeted and got my reservation taken care of quickly and promptly!!! Adean Brantley has a Great Crew and has trained them right!!!

JUSTIN LEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANECIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY L. 
Évaluation :
1

Ridiculously rude lady at the counter. Extremely difficult return process for after hours.

BRYAN W. 
Évaluation :
5

Excellent service, I couldn't ask for a better experience. Merci.

VICKIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON R. 
Évaluation :
5

I apologize that I don't remember her name maybe Adina? But she was outstanding! Despite being the only one working at the time, system issues, and several people in line; she kept a great attitude and made my first uhaul experience a great one!

Desiree C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL U. 
Évaluation :
1

I had to wait for 1,5 hours to get my rental. There was only one person to take care of the customers. At some point, i counted 25 people behind mr. it was chaotic and i never experienced anything like this before. When it was finally my turn, i was told that there was no pick up truck available and they gave a cargo van. I didn't have any other choice other than accepting what they offered. This was my worst experience by far

Ali E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DYLAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IRVIN S. 
Évaluation :
5

I was there Friday April 30th at 7 am. I didn't get the employees name but whoever it was did an amazing job at handling 2 customers at the same time! Before I walked in at 7am she was outside cleaning rental trucks!!!! I wish I got her name! She deserves a raise!

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABIT S. 
Évaluation :
4

Getting my truck was ridiculous with uhaul and yes the store was closing. But I did have an order for 6:30 for a closer to me uhaul place. I dont know what happen but after that nothing was easy or helpful And no thats not the stores fault. But return was very pleasant and helpful and easy and I thank the store more than they know.

Kellie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

junson H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEMAL J. 
Évaluation :
2

The trailer was very old and rusty, two old and cracked tires on one side and two new ones on the other side. All four back lights where not functioning after being advised by the hookup attendant that where okay. I found out later, on the road that the lights were not functioning and parts totally out. The counter person was helpful, but it went down hill from there.

russell L. 
Évaluation :
5

The overall experience was positive, Adine is worth keeping and the tow dolly was very affordable.

JOSHUA M. 
Évaluation :
1

Vacated my storage, left some things behind. I had no ability to take them. I informed them to give the things away or to charity. MY LOCK WAS REMOVED. They said they needed permission to do that and i had to fill out a paper. when i am 300 miles away. SO I AM GOING TO SUE THEM.

Jeff B.  |  Expérience générale 
Évaluation :
5

Wonderful customer service

Richard S. 
Évaluation :
1

I could not rate this place any lower! The general manager Adine Brantley was too busy answering personal phone calls with an AirPod in her ear then to tell me exactly what I needed to do with the rental. I called four times throughout the day to extend my rental and was on hold for 20 mins or more each time and never got through to anyone. It resulted in a 80ish dollar rental becoming a 247 dollar rental. I have to move again in about a month and will be using fireman moving company! I will never use uhaul or recommend uhaul to anyone

TIMOTHY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMELIA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MISTY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Rien

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
1

I was give the wrong size truck paid for a 17 foot and got a 15 foot truck and the truck hood was not latched so hood almost came up iam very unhappy with the service may not be back

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

They are doing a great job I've been using them for years I think they have it down pat!!!!

BONNIE S. 
Évaluation :
2

We have used u-haul for various rentals. Although the location is convenient for us the access is hard to maneuver. there is no off street parking and just one way to enter for rental and return and one way to exit on too a very busy street. Many times the drive-way is congested and you can't go around or back up.

DAVID N. 
Évaluation :
5

This location was very helpful. However, I sat on the phone for 4 hours on hold with uHaul. Not an exaggeration. Overall great move but customer service is obviously hugely understaffed or not trained well.

STEPHEN S. 
Évaluation :
5

The only store I will use! Ms. Adene takes care of me every time! Once again she saved the day! I randomly purchased two large antique furniture pieces and needs to transport them ASAP! Ms. Adene got me together in and out without prior notice in no time! I had exactly what I needed and made it just in time! I can't than you enough!

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B. 
Évaluation :
3

the truck didn't run well

Angela S. 
Évaluation :
5

Very easy process from start to finish when reserving online. I will definitively use Uhaul again whenever the need arises. Merci.

Joe T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL H. 
Évaluation :
5

Adene, has always been professional, nice to work with and extremely helpful.

HERBERT S. 
Évaluation :
3

Contract wording, incomplete wording of contract actions or completion can be confusing. U-Hauls use of contract emails confusing to non u-haul employees. Phone contact wait times rediculous, U-Haul is more pricey than other options but was convenient for me. I would price shop again next time and not just go to U-Haul

WILLIAM S. 
Évaluation :
3

Need more parking spaces.

RICKEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
5

The people that run the Campbell's Lane store location in Bowling Green are some of the nicest and attentive people in the business. I always feel appreciated and well-taken care of when I'm in the store. I've rented from them on three separate occasions and I wouldn't rent anywhere else. The store is neat and well-organized and the trucks are clean. No improvements; just keep on providing the great service. Merci.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEIGH D. 
Évaluation :
1

HORRIBLE!!!!!! Adine Brantley was awful to us! And accused us of calling her a bitch. We have everything recorded on our dash camera. Absolutely horrible!!!!!! And in front of my children. I'm very upset!!!

JEFFERSON D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
2

Still awaiting call back from manager regarding return claim.

GEORGE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shequita M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

Rude

CORY A. 
Évaluation :
1

During the pandemic businesses were giving allowances to help everyone due to the Covid by removing late charges, etc. While the did work on a payment arrangement one time. Other times I called to get assistance with payment, I couldn't get it. A comment was made during one conversation that I was always late well yes, we were struggling financially and my husband had been in an accident. Whether I call the store or the corporate line it did not change the type of service that was received. So calling corporate with unresolved issues was a waste of time.! Another thing if you leave a message for the manager there it is like a week before you get a call back , if you get one at all. Several times I wanted to just grab something quick because the trucks were always parked in front of my unit.

Allan H.  |  Expérience générale 
Évaluation :
5

Only there a few minutes but was a great, easy experience!

KATRINA H. 
Évaluation :
5

Love the people

NAKEYIA Y. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Easy pickup and even easier drop off. No hassles.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chester M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ladane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. 
Évaluation :
1

The drop of box was impossible to find as we were not directed to use a slot in the door as the place to set our keys. The call line was rude and not helpful in helping us locate where the keys should be dropped off nor were we told to drop it there by the person who gave us the keys in the first place.

Madison B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt D. 
Évaluation :
2

I bought a 20 dollar flat panel tv moving box. During the rental they told me that everything was loaded into the truck. And I was all set to go. When I arrived to the moving location the other items I ordered mostly were inside. However the tv box was not. I asked if they could bring it to the location, because I did not want to drive that big truck over their to pick it up. I was told no. I was told my account would be credited for their mistake. My account was not. Not only was I charged full price but when I needed the truck for just 6 hours more I was billed another 57 dollars. Bringing my total to over 240 dollars. I got moving rates from movers close to this amount. I have rented from uhaul twice in the past two months. If this isn't fixed, I will never recommend or personally use uhaul services again.

DEREK S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott K. 
Évaluation :
5

Friendly, helpful staff, most professional.

MARY L. 
Évaluation :
5

Don't fix what ain't broken.

Andrew F. 
Évaluation :
2

The person who helped me behind the desk was rude. She said in a loud voice, “STAND BEHIND THE BOX.” I had no idea what she was talking about at first. The whole setup with the payment/card swipe machines sitting on boxes so far away from the counter and the employee was weird. I get the need for social distancing, but good grief. Be nice to people. Not a welcoming atmosphere with her around. There was a nice gentleman who helped. Keep him and ditch her (or at least teach her customer service skills).

crista B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA W. 
Évaluation :
5

Nothing. The service was very professional and helpful. Thank you for your help.

Matthew P. 
Évaluation :
4

I had a little trouble when turning in the equipment. The place I requested to turn equipment into was not the same place listed on paperwork. It all work out good but caused some confusion. Overall the rental was a good experience

CHESTER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMONA S. 
Évaluation :
5

Keep up the good work!

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OCTAVIO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
5

paperwork from last customer was left in truck

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
3

Make sure the customer knows that the insurance rate is per day and not per trip. That was a very expensive lesson for us.

VICKIE P. 
Évaluation :
4

Way too congested. Getting in and out of the destination is slow and aggravating.

Roxanne H. 
Évaluation :
5

Staff was very helpful New look inside , works great .

brain D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

I would like for someone to get back to me and explain why a van cost 89 $per day. When I made the reservation, it said 39 $per day.

DAMIAN D. 
Évaluation :
4

Very inconvenient that the trucks are lined up in front of the storage units. Something has to be done about that.

Deion H.  |  Online Move In 
Évaluation :
2

When we tried to get a hold of a manager they would never answer. At one point they locked me out of my unit because they lost a key to a lock they put on. And there were trucks that were always blocking my unit

april m.  |  Expérience générale 
Évaluation :
2

Check-in proces was extremely slow Compared to StoreMart (where I had my belongings) check-in process took more than 40 minutes. Why do you require 3 different phone numbers, contact names of third parties, etc? Yard at your facility at Bowling Green is very crowded as well.

Augusto G.  |  Premières impressions 
Évaluation :
5

The employees were very friendly and were able to answer all questions

kathleen k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brooks c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikita S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M.  |  Expérience générale 
Évaluation :
2

My locker was broken into. The alarm system was not working because of the construction going on for the remodel. Also, one or two of the staff were bossy and kinda rude.

Matthew N.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff. Wonderful experience.

SCOTT M.  |  Premières impressions 
Évaluation :
5

Everyone who works at this facility goes above and beyond the normal call of duty each day. They are knowledgeable and extremely helpful. As well as being the most friendly U-Haul facility I have ever been to. Thanks for all you do and keep up the good work.

Greg H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica h.  |  Expérience générale 
Évaluation :
1

Our personal items that we put in storage at your facility for safe keeping were mistakingly discarded. I am appalled that this could happen, some of these items are not replaceable.

Allen H.  |  Expérience générale 
Évaluation :
5

The Customer Service at this location is what makes Uhaul awesome! The staff's attitudes showed that they really enjoyed working for this company. It made moving nightmares a very easy transition.

brandy m.  |  Premières impressions 
Évaluation :
5

Cassie and Darone are Excellent

jomar t.  |  Premières impressions 
Évaluation :
5

Great service and friendly and helpfull staff

timothy g.  |  Expérience générale 
Évaluation :
5

None.

Terrill M.  |  Expérience générale 
Évaluation :
4

The employees were very helpful and friendly

Veronica O.  |  Premières impressions 
Évaluation :
5

Staff extremely nice and professional. I will be using them again.

Deirdre V.  |  Expérience générale 
Évaluation :
5

They were very friendly and helpful

Melinda R.  |  Premières impressions 
Évaluation :
1

Three different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. kr

Kenneth R.  |  Expérience générale 
Évaluation :
2

Not a pleasant place to store.

Brian M.  |  Expérience générale 
Évaluation :
5

No additional comments

keith b.  |  Expérience générale 
Évaluation :
5

The staff was very good

austin b.  |  Premières impressions 
Évaluation :
5

I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.

WILLIAM H.  |  Expérience générale 
Évaluation :
3

I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.

Stephen B.  |  Expérience générale 
Évaluation :
1

I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!

douglas t a.  |  Expérience générale 
Évaluation :
5

This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.

Perry D.  |  Expérience générale 
Évaluation :
5

It was very good

CASSANDRA A.  |  Expérience générale 
Évaluation :
5

The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!

MINDY S.  |  Expérience générale 
Évaluation :
5

The staff were all very nice and helpful. Justin is the best!!!!

calvin h.  |  Expérience générale 
Évaluation :
5

The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.

gillian s.  |  Expérience générale 
Évaluation :
5

The owners were very nice and helpful.

PJ G.  |  Expérience générale 
Non reviews have been submitted for this location.

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