Customer Reviews for U-Haul Moving & Storage of Bowling Green

Évaluation :

5

Good communication of instructions and expectations. Efficient customer service. Equipment was in order.

Évaluation :

3

Truck was not clean it had a dead bird in it, and dip spit running down the door. We were also told the truck had a quarter tank of gas in which it did not. So we were credited $32 since it was a little above the E. However $32 didn't put it back on a quarter tank since that is what we were told to return it as.

Évaluation :

5

Was great as always

Évaluation :

4

Delivery of our box was five days late to arrive at our destination in AZ. It would have been nice to have a tracking number-like Fed Ex to know exactly where it was. It was difficult getting info from pick up location in Bowling Green and delivery site Sun Lake AZ. Overall, the box arrived with contents intact.

Évaluation :

4

Everything with the Storage went very well. Still waiting on response about rental truck.

Évaluation :

5

Excellent

Évaluation :

5

Good customer service

Évaluation :

5

Everything was great!

Évaluation :

1

Hood kept trying to open on the freeway. Counter people were dumb as a box of rocks.

Évaluation :

5

Great Service will rent again!

Évaluation :

3

Moving blankets that I had ordered were not provided and since I chose to do mobile pickup before opening hours I was unable to wait to be given the blankets.

Évaluation :

5

Great experience

Évaluation :

5

very fast and professional

Évaluation :

3

I dropped off the trailer empty and clean. The app would not allow me to upload the confirmation photo. I should not be charged $15

Évaluation :

2

In general, I like the idea of U-Box. However, the customer service NEEDS to be improved significantly. Due to my experience with customer service, I WILL NOT RECOMMEND the service to any of my friends. I reserved 4 u-boxes on May 3, but I only used 3 of them on the moving day. My bad experience starts there! Since the u-box advertiser says "order as many as you want, and only pay for what you used", I assume my moving cost would be automatically adjusted. However, it was just the opposite way! It wasn't changed at all. So, chat with the online customer service, called both 800-GO-U-HUAL and 877-GO-U-HUAL, called "local" reservation center, and many different locations. Nobody can help with that!! Many of the people told me "your price is cheaper than the current price, for now, it takes $3700 for 3 boxes, but yours is $3100." This response doesn't make sense at all! I reserved the boxes almost a month ago, the price should be cheaper than the current price! As I explain that, "yes, mine price ($3100 for 4 boxes) is cheaper than the current price for 3 boxes (which is $3700). But, it doesn't mean I should pay $3100 b/c it was the price for 4 boxes. I only need to pay for 3 and it should be based on the price when I made the reservation." After that, all the people told me that they cannot change/update the price b/c they don't know what was the price for 3 boxes back then. Finally, after hours of calls, the Bowling Green center agreed to reach out to the U-Box support team, and they get the original price just in a few minutes. Then, they agreed to refund me $400. I am sure I am under refunded. The difference is more than that. But I agreed b/c I was tired of arguing with the customer service. I thought my bad experience would end there, however it was not! I paid for my shipping through the u-haul website. After the payment, the website showed my "remaining balance is 0." When the mover went to pick up the boxes, the San Antonio location didn't release the boxes. The staff told the mover that I need to complete my payment first, but I had already paid everything 3 days ago. Then, I had to call the 800-go-u-haul again. After a long conversation, we figured out (both the customer service and me) that the numbers I can see and what the u-haul staff can see were different. In the u-haul staff's system, I still owed U-Haul $154. But, what I can see on the u-haul website is I paid everything in full. I believe the issue (different numbers) is caused by the sync issue of the u-haul internal system. And, I am pretty sure of that b/c I have a PhD in Computer Science and I taught software design. On the u-haul website, the rent of boxes was automatically updated from 4 to 3. But, the rent cost in the u-haul staff's system didn't change. That's why they thought I still owed $154. Anyway, I agreed to go ahead and pay the $154 (even though I was really not supposed to pay for that), otherwise, my movers couldn't get the boxes. After paying that, the San Antonio location released the 3 boxes to the mover. But, on the u-haul website, under my account, it shows I am overpaid $154. I will need to call 800-go-u-haul again to get that refund. So, in general, I like the idea of u-boxes. But, according to my experience with the customer service, I WILL NOT RECOMMEND the service to my family and friends.

Évaluation :

5

Lady that helped me was very nice!

Évaluation :

5

We used this location for both our returns. The location was quick and allowed for a very easy return. The drop off zone was driver friendly. Tabatha Lewis was an awesome representative for UHaul helping with the online return portion. Most definitely the location for drop off for Bowling Green, KY.

Évaluation :

5

Initial drop off point was a locked gate in the country, Just a lock box. Contacted the number, no answer, no call back after 1 hour, I called Dillon at U-Haul Moving & Storage of Bowling Green 1817 Campbell Ave. He just changed the destination and accepted my return, Still cost me 2 hours that I really didn't have. The trailer was very squirrely on the highway. Not a good experience, overall,

Évaluation :

5

Not Sure

Évaluation :

5

All good.

Évaluation :

4

Why do some of your places offer veterans discount and some don't? We received a discount at Henderson TN store but not at the Madison TN store.

Évaluation :

1

Our truck broke down. Too much difficulty to resolve the situation.

Évaluation :

4

There was a small issue with the trailer and they immediately took care of it and I was on my way. Fast service, even though they were extremely busy. Thank you uhaul !

Évaluation :

4

Reserve the equipment where the customer request or tell them equipment is not available. Do not change locations at the last minute. Allow the customer to reserve at a location that has employees available if not interested in on line transaction. On line check in was a disaster!

Évaluation :

5

All good.

Évaluation :

5

Best

Évaluation :

5

Dylan was great!!!

Évaluation :

5

Great, quick experience. The staff were helpful, personable, and knowledgeable. Also very friendly to us and our daughter.

Évaluation :

4

Very small area to move trucks and trailers around in

Évaluation :

5

Great friendly staff!

Évaluation :

5

If you need to show your insurance card, let customers know that before they get to the location via telephone or the website.

Évaluation :

5

The trailer was old and it looked a bit rough but it pulled well and did it's job well. So while it made my truck look ugly while on the highway; it was exactly what we needed.

Évaluation :

5

This location has very friendly staff. The general manager at this location is very nice, and did a great job explaining every thing to me.

Évaluation :

5

U-Haul always comes through for me. Great service. Fair price. Excellent management. So I keep coming back!!

Évaluation :

5

Floor was sticky with a certain substance. A quick spray out would've probably pulled out the stank.

Évaluation :

5

When you post that to you have a equipment at a location you need to make sure that you can actually deliver what you promise. I should charge you for my time and gas having to drive to two different locations to find a trailer when I requested the trailer several days in advance and your system said you had it but you did not. Then to be over charged on top of my hassle is a real insult.

Évaluation :

2

No parking avail was told we were supposed to park in the next shopping center down the road and walk up, no one to check out vehicle with us or be sure we knew how to operate everything etc, no one was there for almost 15 minutes when we tried to check back in. No one at desk, in office, at check in awning or anywhere to be seen. Called the phone number after 5 minutes and the sales office contacted the GM who “called someone” by then there were 4 ppl waiting for service and we had been waiting 15 min, even then the person who showed up decided to take care of a man who came in after me instead of checking in my vehicle. Luckily another employee showed up and took care of me.

Évaluation :

5

Outstanding and friendly service.

Évaluation :

4

just dropped the truck at this location....employee was helpful and very friendly to finish the return. Very nice person.

Évaluation :

5

Online checkin didn't work, but went to store to complet with no problem

Évaluation :

5

Very satisfied

Évaluation :

4

Although my reservation was incorrect, the issue was quickly resolved.

Évaluation :

1

I don't have access to my unit 24hrs like I thought I would be able to still don't have a working code

Évaluation :

5

Great people running this facility.

Évaluation :

2

All of my items were covered in mouse droppings. I didn't say anything to the people at the location because I was so angry and I know I would have said something really ugly.

Évaluation :

5

Staff was very nice and helpful.

Évaluation :

5

Thank you so much very Everything was great!!

Évaluation :

1

I came in and ask the guys to move the trucks because They were blocking my unit and all I received was an attitude. The guy moves the first truck looks at me and says you can work around that one right and I said no I can't it's too close I don't wanna risk it and the employee just shakes his head with an attitude and walks away . I pay for a full month of storage move out the third day and I can't even get a refund uhual sucks and I will not be back and I will not be recommending you guys to anybody.

Évaluation :

5

I love this location because the people are friendly, polite, and well knowledgeable about U-haul services.

Évaluation :

4

Great availability

Évaluation :

5

Thank-you for saving me and being open on Sunday Great people! Will use again if needed! Thanks Again Randy Bannach

Évaluation :

5

Very happy with overall experience 😍

Évaluation :

5

Very helpful personnel. Recommend to anyone

Évaluation :

5

Robert was very professional and helpful. Would recommend this Uhaul storage.

Évaluation :

5

Everything went smoothly, and everyone was friendly. Coulnd't ask for more. Thanks

Évaluation :

1

Can't get into the units they have storage containers all blocking the Isles can't get to your units and to run over curbs in order to get to my things would never ever use this facility again would never recommend it to anyone most horrible experience with a storage facility that U-Haul has that I've ever had

Évaluation :

3

The double doors that have a wheel rail at the bottom were broke and I was moving everything in alone the single door entrance has no rail so you had to lift the cart in order to get it in the door. On top of no elevator being in the building so I was lugging everything upstairs alone. Not the best experience but yeah.

Évaluation :

3

The main problems was trucks blocking access to mu unit. These could be moved during businees hours but if I needed access during non-business hours, I could not get in.

Évaluation :

5

I broke down in Auntin Texas and u- Haul came to the rescue put me up for a night in a hotel thank you so much

Évaluation :

5

Dylan Poore was amazing. He made the experience really smooth for me. He was awesome from the beginning until the end. Top notch service

Évaluation :

5

The workers was polite and very helpful

Évaluation :

2

How can I recommend this storage facility when over a thousand dollars worth of my things were stolen from it in a way I was not aware of to about two months ago, when I first thought that things were misplaced but once I started moving things into my apartment I realized that things were missing from my storage unit. I was the only one to access to my keys. When I told the assistant manager I was told this could not happen, the lock could not be picked. That the alarm would go off if the door was opened. Well it was picked, someone went into it, I told them I think it was someone who worked or works there. I trusted U Haul, I been with them for five years and I used them to move several times but I will never be able to trust them with my storage. ⚜️

Évaluation :

5

The management and staff are very friendly and professional. It is not their fault that uhaul's system goes down every first of the month making it inconvenient to people that have to use them at that time, but through it all the management and staff remain professional while being cursed at for something out of their hands.

Évaluation :

1

Vacated my storage, left some things behind. I had no ability to take them. I informed them to give the things away or to charity. MY LOCK WAS REMOVED. They said they needed permission to do that and i had to fill out a paper. when i am 300 miles away. SO I AM GOING TO SUE THEM.

Évaluation :

1

During the pandemic businesses were giving allowances to help everyone due to the Covid by removing late charges, etc. While the did work on a payment arrangement one time. Other times I called to get assistance with payment, I couldn't get it. A comment was made during one conversation that I was always late well yes, we were struggling financially and my husband had been in an accident. Whether I call the store or the corporate line it did not change the type of service that was received. So calling corporate with unresolved issues was a waste of time.! Another thing if you leave a message for the manager there it is like a week before you get a call back , if you get one at all. Several times I wanted to just grab something quick because the trucks were always parked in front of my unit.

Évaluation :

4

Very inconvenient that the trucks are lined up in front of the storage units. Something has to be done about that.

Évaluation :

2

When we tried to get a hold of a manager they would never answer. At one point they locked me out of my unit because they lost a key to a lock they put on. And there were trucks that were always blocking my unit

Évaluation :

2

Check-in proces was extremely slow Compared to StoreMart (where I had my belongings) check-in process took more than 40 minutes. Why do you require 3 different phone numbers, contact names of third parties, etc? Yard at your facility at Bowling Green is very crowded as well.

Évaluation :

5

The employees were very friendly and were able to answer all questions

Évaluation :

2

My locker was broken into. The alarm system was not working because of the construction going on for the remodel. Also, one or two of the staff were bossy and kinda rude.

Évaluation :

5

Very helpful and friendly staff. Wonderful experience.

Évaluation :

5

Everyone who works at this facility goes above and beyond the normal call of duty each day. They are knowledgeable and extremely helpful. As well as being the most friendly U-Haul facility I have ever been to. Thanks for all you do and keep up the good work.

Évaluation :

1

Our personal items that we put in storage at your facility for safe keeping were mistakingly discarded. I am appalled that this could happen, some of these items are not replaceable.

Évaluation :

5

The Customer Service at this location is what makes Uhaul awesome! The staff's attitudes showed that they really enjoyed working for this company. It made moving nightmares a very easy transition.

Évaluation :

5

Cassie and Darone are Excellent

Évaluation :

5

Great service and friendly and helpfull staff

Évaluation :

5

None.

Évaluation :

4

The employees were very helpful and friendly

Évaluation :

5

Staff extremely nice and professional. I will be using them again.

Évaluation :

5

They were very friendly and helpful

Évaluation :

1

Three different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. kr

Évaluation :

2

Not a pleasant place to store.

Évaluation :

5

No additional comments

Évaluation :

5

The staff was very good

Évaluation :

5

I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.

Évaluation :

3

I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.

Évaluation :

1

I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!

Évaluation :

5

This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.

Évaluation :

5

It was very good

Évaluation :

5

The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!

Évaluation :

5

The staff were all very nice and helpful. Justin is the best!!!!

Évaluation :

5

The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.