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wayne dCustomer Reviews for U-Haul Moving & Storage of Bowling Green
Testimonials From Recent Customers
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I just handed the keys over at the end - it was great! No specific comments
Olivia EThis staff practically bent over backwards to try and help with the issue regarding the car hauler. Said they would try to get the car hauler transferred to their location and consider me an "equipment transporter" so I wouldn't be charged.
Ron Hservice is great
Andy FExcellent service à la clientèle. Drop off was simple and painless. I told them that the check engine light came on while I was driving and was told not to worry about a thing. Definitely will be renting from U-Haul again in the future. Thank you for making "not having a truck" no problem at all.
Ken WEverything was great
Dylan SExcellent service
Naim LNo comments.
ROBERT CUpgrade Uhauls computer system. Not tied to just this location. They are slow and cumbersome.
Cynthia GI filled up the tank but the employee who checked in the truck marked the tank was only 3/4 and I was charged for 7 additional gallons. I received the truck with a full tank. I drove it 109 miles and filled the tank up with 6,8 gallons. And, the employee recorded it still needed an additional 7 gallons? I got ripped off.
Ken CCouldn't do it without Uhaul. Nothing else comes close to their price and service. When combined with Movinghelp.com, they are the perfect team.
Gary RExcellent service
Kimberly AThere was no designated area for drop off and it was quite confusing.
Kyara WGreat staff!
Husain AExcellent
Nedzad KTodo el trato fue genial ,a pesar de que hablo muy poco Ingles me ayudaron lo necesario...sin mas lo recomiendo,Dios bendiga a toda aquella persona que pueda leer este comentario
Ronald CThe staff were super efficient and professional. My only complaint is that the truck window was filthy making it difficult to see when driving. There was no fluid in the washer so the wipers were useless.
David HTrailer was in great shape and Robert was great to work with.
Craig RVery Very good service 👏 👍
Melvin OI keep coming back to this location because they are always friendly, professional, and quick to process my rentals.
lee kThey didn't return or money, we were very little late to pick up, after we had already paid so they rented us another one after arguing they couldn't do I paid for another one but never got my money for the first one!
Dennis HMy rental experience was very good. No issues. The only way thing that made me go to 4 stars instead of 5 was hearing one of the employees on the phone with someone else asking a question on the phone. It was on speaker and I could hear both sides. It was just very callous - she answered the questions, but in a very matter of fact way. Just put me off.
Jeffrey JThe service was amazing and the staff was so helpful.
Donna YVery unorganized, called 45 minutes ahead to confirm pick up appointment and still had to wait 30 minutes. Prices quoted when ordered was not what was charged by $40?
marty sManagement is HORRIABLE. Dylan is VERY disrespectful. Customer service skills customer concerns, issues negative
Monica BThe Uhual truck was very good and beneficial to me. Customer service was great and I'll be using Uhual again !
ciin hMy absolute only issue with the experiences of renting a uhaul here is the location/parking lot. It is off a very busy road and difficult to turn into (if you're turning left off the busy road). Not a whole lot of places for people to park personal vehicle to check in/out. Thats literally it. Customer service was beyond fantastic, checking in and out was incredibly easy and fast. Store was clean, organized, fully stocked. My only "issue" would be the ease of getting into the parking lot.
Alexandria KThe car trailer tie down ratchet was rusty and hard to use. Otherwise all was good.
RONALD FEveryone was very friendly and although they were super busy they made sure my needs were met!
Harley FFix the wheel alignment, add some new rotors because those and the brakes were done! And adjust me price because I drove a total of 16,4 miles according to my gps and calculation. So I'm not sure why that piece of truck showed 23 and only using 1/8 tank of gas! Sounds like a SCAM! I will be contacting the ATTORNEY GENERAL first thing Monday morning because I have all of my screenshot! You all put my life in danger and then over charged me! Also the CHECK ENGINE LIGHT STAYS ON AND I inquired about that and was told oh it's ok but the truck was a piece of MESS!
Benita DMuch appreciated service very nice an friendly will rent from here again soon thanks !!!!
Justin MWe dropped off our rental after-hours but it was an easy process--thank you!
Tomilynne BBusiness as usual expectation's weren't just met, they were exceeded due to associates providing excellent service and going above and beyond. I will not hesitate to come here again or to refer a friend.
Daniel MSee above comment
Joe GCustomer service was amazing
Essence EGreat experience!
LESLIE POur final charges were incorrect.
Adam RI hate moving. But u-haul was absolutely a 109 % positive experience, every person every phone call - 5 stars!!!!!
tony bI had an Excellent experience at your location, the staff was knowledgeable and friendly, they had everything I needed. I was a blown away when I got in the vehicle and saw how clean it was, it looked brand new. I also returned the truck a few days early and got refunded for the days I didn't use it and that was awesome. 10 out of 10 will recommend!
Lindsey SOnline checkin is the worst. Will never do it again. Inside customer service gentleman was amazing. And very kind. Made us laugh and made the process a snap.
Destanee AI used the restroom when I moved my belongings into my interior storage and there was a cockroach on the wall. I reported it discreetly to the gentleman working inside so he could ask his mgr to call an exterminator, or address it however he/she saw fit. I understand these things happen as I manage a hotel, so my experience was still a positive one.
Angela W | Online Move InElijah at Campbell Lane in Bowling Green, KY was awesome! Went all the way helping me out.
Carla C | Premières impressionsGot a great crew out there on cambell lane. Couldn't of been happier
Casey EU-boxes pick up and deliver wonderful. Storage facility needs a lot of help. Staff either not trained or computer system needs improvement. I was told I had reserved a storage locker 3 times. After the 4th time I actually was able to move things in. Not sure what the problem is at this location but it gets a negative star
Kathy Ca-1 very nice
Bob PVery helpful professional !!!!!
Norris HMouse poop and pee ruined all of our stuff in storage. We had a couch and cloths. The material and wood had holes from the mice. Very nasty and wouldn't recommend to anyone
christy R | Expérience généraleMy door got stuck and was off track needs fixing before it can rented out again not my fault either your team head help me get in to it. Ms Ethel white
ethel w | Expérience généraleExcellent staff
Michelle D | Expérience généraleI was very pleased with the customer service. I haven't had to get a storage unit in a long time and when I did, I had to buy my own lock. So PLEASED that I didn't have to this time because my money was running low. SUGGESTION... Maybe when a customer rents a truck with or without storage maybe offer a free box or two or buy one get one free. Maybe some kind of rewards program for the customers that pay their storage on time.
Annette S | Premières impressionswent down there to retrieve my belongings and they did not give me the chance to do so and were very rude. i tell everyone in town about them and to not go through u-haul. worst storage place ever!
tosha s | Expérience généraleI work long hours and I was not able to talk to staff about my move out because I am not allowed to use my phone while at work and I am alone. I texted a couple times but I didn't get any response back.
Karen A | Expérience généraleAlways had truck in front of storage. There for i couldn't b there at any time. Door kept coming off track hard to open. Female that made phone call is rude.
margie w | Expérience généraleIf the truck is returned, early, weather is one way or round-trip a customer should get their money back. Not happy at all about not having to use all my days and can't get my money back
Raquel M | Premières impressionsIn store
martin v | Premières impressionsMice chewed through clothes that were in unit, chewed couch. Love mouse was found inside of box inside of coffee pot.
ChDara S | Expérience généralePrices are high compared to other locations of same size units.
DEREK H | Expérience généraleSomeone that worked there had access to the unit blocked, after complaining they finally moved it, lot cluttered, very disorganized, had to get another unit because the first one was to small and upstairs. Everything was just a hassle!!!
Wanessa S | Online Move InThe door to my unit was very rusty and hard. Every time I needed to open it, I had to go in and get help to open it. Others than that, my experience there was good. Good customer service.
Naomi L | Expérience généraleVery Helpful and Friendly Staff
FREDERICK F | Expérience généraleThe stuff at this location is friendly, eager to help we were very satisfied with the service. Will always go back to U haul for my moving and storage needs
SARA M | Expérience généraleWonderful people to work with!
Catherine U | Online Move InEasiest, friendliest place to rent a truck and store my goods! In fact I'm getting ready to rent another truck as soon as I complete this survey! I love the guys on Campbell Lane, they are a great group! K y m
Kym Y | Expérience généraleNa
mansour a | Premières impressionsMy storage unit is very difficult to drive to especially with a 26' rental truck
Kym Y | Premières impressionsEvery time I come to this haul I get excellent customer service. The employees are always friendly, professional, and a pleasure to do business with. This makes moving my son in and out of WKU a breeze.
Deirdre V | Expérience généraleGreat folks and easy access much better than the pick up location of my equipment
Thomas R | Premières impressionsEverything with the Storage went very well. Still waiting on response about rental truck.
Matthew H | Premières impressionsVery satisfied
Erica L | Expérience généraleAlthough my reservation was incorrect, the issue was quickly resolved.
Buel Y | Premières impressionsI don't have access to my unit 24hrs like I thought I would be able to still don't have a working code
Drew P | Online Move InGreat people running this facility.
Charles V | Expérience généraleAll of my items were covered in mouse droppings. I didn't say anything to the people at the location because I was so angry and I know I would have said something really ugly.
LEIGHANN E | Expérience généraleStaff was very nice and helpful.
Jordan D | Online Move InThank you so much very Everything was great!!
Randy B | Expérience généraleI came in and ask the guys to move the trucks because They were blocking my unit and all I received was an attitude. The guy moves the first truck looks at me and says you can work around that one right and I said no I can't it's too close I don't wanna risk it and the employee just shakes his head with an attitude and walks away . I pay for a full month of storage move out the third day and I can't even get a refund uhual sucks and I will not be back and I will not be recommending you guys to anybody.
Matthew F | Expérience généraleI love this location because the people are friendly, polite, and well knowledgeable about U-haul services.
Gatt W | Expérience généraleGreat availability
Gwendolyn H | Premières impressionsThank-you for saving me and being open on Sunday Great people! Will use again if needed! Thanks Again Randy Bannach
Randy B | Premières impressionsVery happy with overall experience 😍
Angel L | Premières impressionsVery helpful personnel. Recommend to anyone
Lurien K | Expérience généraleRobert was very professional and helpful. Would recommend this Uhaul storage.
Shannon M | Premières impressionsEverything went smoothly, and everyone was friendly. Coulnd't ask for more. Thanks
Jeff B | Expérience généraleCan't get into the units they have storage containers all blocking the Isles can't get to your units and to run over curbs in order to get to my things would never ever use this facility again would never recommend it to anyone most horrible experience with a storage facility that U-Haul has that I've ever had
Kenneth F | Expérience généraleThe double doors that have a wheel rail at the bottom were broke and I was moving everything in alone the single door entrance has no rail so you had to lift the cart in order to get it in the door. On top of no elevator being in the building so I was lugging everything upstairs alone. Not the best experience but yeah.
Gemariah C | Online Move InThe main problems was trucks blocking access to mu unit. These could be moved during businees hours but if I needed access during non-business hours, I could not get in.
gordon m | Expérience généraleI broke down in Auntin Texas and u- Haul came to the rescue put me up for a night in a hotel thank you so much
patrica h | Premières impressionsDylan Poore was amazing. He made the experience really smooth for me. He was awesome from the beginning until the end. Top notch service
Boris s | Expérience généraleThe workers was polite and very helpful
Montrell G | Expérience généraleHow can I recommend this storage facility when over a thousand dollars worth of my things were stolen from it in a way I was not aware of to about two months ago, when I first thought that things were misplaced but once I started moving things into my apartment I realized that things were missing from my storage unit. I was the only one to access to my keys. When I told the assistant manager I was told this could not happen, the lock could not be picked. That the alarm would go off if the door was opened. Well it was picked, someone went into it, I told them I think it was someone who worked or works there. I trusted U Haul, I been with them for five years and I used them to move several times but I will never be able to trust them with my storage. ⚜️
MICHAEL O | Expérience généraleThe management and staff are very friendly and professional. It is not their fault that uhaul's system goes down every first of the month making it inconvenient to people that have to use them at that time, but through it all the management and staff remain professional while being cursed at for something out of their hands.
Deirdre V | Premières impressionsVacated my storage, left some things behind. I had no ability to take them. I informed them to give the things away or to charity. MY LOCK WAS REMOVED. They said they needed permission to do that and i had to fill out a paper. when i am 300 miles away. SO I AM GOING TO SUE THEM.
Jeff B | Expérience généraleDuring the pandemic businesses were giving allowances to help everyone due to the Covid by removing late charges, etc. While the did work on a payment arrangement one time. Other times I called to get assistance with payment, I couldn't get it. A comment was made during one conversation that I was always late well yes, we were struggling financially and my husband had been in an accident. Whether I call the store or the corporate line it did not change the type of service that was received. So calling corporate with unresolved issues was a waste of time.! Another thing if you leave a message for the manager there it is like a week before you get a call back , if you get one at all. Several times I wanted to just grab something quick because the trucks were always parked in front of my unit.
Allan H | Expérience généraleVery inconvenient that the trucks are lined up in front of the storage units. Something has to be done about that.
Deion H | Online Move InWhen we tried to get a hold of a manager they would never answer. At one point they locked me out of my unit because they lost a key to a lock they put on. And there were trucks that were always blocking my unit
april m | Expérience généraleCheck-in proces was extremely slow Compared to StoreMart (where I had my belongings) check-in process took more than 40 minutes. Why do you require 3 different phone numbers, contact names of third parties, etc? Yard at your facility at Bowling Green is very crowded as well.
Augusto G | Premières impressionsThe employees were very friendly and were able to answer all questions
kathleen k | Expérience généraleMy locker was broken into. The alarm system was not working because of the construction going on for the remodel. Also, one or two of the staff were bossy and kinda rude.
Matthew N | Expérience généraleVery helpful and friendly staff. Wonderful experience.
SCOTT M | Premières impressionsEveryone who works at this facility goes above and beyond the normal call of duty each day. They are knowledgeable and extremely helpful. As well as being the most friendly U-Haul facility I have ever been to. Thanks for all you do and keep up the good work.
Greg H | Expérience généraleOur personal items that we put in storage at your facility for safe keeping were mistakingly discarded. I am appalled that this could happen, some of these items are not replaceable.
Allen H | Expérience généraleThe Customer Service at this location is what makes Uhaul awesome! The staff's attitudes showed that they really enjoyed working for this company. It made moving nightmares a very easy transition.
brandy m | Premières impressionsCassie and Darone are Excellent
jomar t | Premières impressionsGreat service and friendly and helpfull staff
timothy g | Expérience généraleNone.
Terrill M | Expérience généraleThe employees were very helpful and friendly
Veronica O | Premières impressionsStaff extremely nice and professional. I will be using them again.
Deirdre V | Expérience généraleThey were very friendly and helpful
Melinda R | Premières impressionsThree different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. kr
Kenneth R | Expérience généraleNot a pleasant place to store.
Brian M | Expérience généraleNo additional comments
keith b | Expérience généraleThe staff was very good
austin b | Premières impressionsI rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.
WILLIAM H | Expérience généraleI would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.
Stephen B | Expérience généraleI rented a 26 ft truck and closed my rental unit. I had a poor experience for both!
douglas t | Expérience généraleThis facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.
Perry D | Expérience généraleIt was very good
CASSANDRA A | Expérience généraleThe gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!
MINDY S | Expérience généraleThe staff were all very nice and helpful. Justin is the best!!!!
calvin h | Expérience généraleThe female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.
gillian s | Expérience généraleThe owners were very nice and helpful.
PJ G | Expérience générale