Customer Reviews for U-Haul Moving & Storage of Bozeman

6 779 évaluations

815 N 7th Ave   Bozeman, MT 59715
(Located East of Cats Paw)

(406) 586-4541

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(406) 586-4541

815 N 7th Ave
Bozeman, MT 59715
(Located East of Cats Paw)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee B. 
Évaluation :
5

No improvement needed!!

Jack E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA B. 
Évaluation :
4

Your online reservation system needs updating. I did not get the exact trailer I ordered because there were not enough units to satisfy demand.

michaelanne B. 
Évaluation :
5

Please change the email on my account to : wil.shellhorn@gmail.com Thanks, Will Shellhorn

Will S.  |  Premières impressions 
Évaluation :
5

Always a pleasure to rent fron this location

Daniel S. 
Évaluation :
5

Spencer Keeton was the employee who rented the trailer to me and was the only employee working on a busy Saturday when I returned the trailer. He was professional, effecient, and friendly even while handling all the check-ins and check-outs by himself.

Deborah E. 
Évaluation :
5

Wonderful!

Carol D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
2

Have someone present to help clients. The only person there was the mechanic who serviced all the vehicles. nobody was at the desks.

Jacob W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike K. 
Évaluation :
5

The truck was in disrepair The receptionist that rented me the truck was outstanding!

KATHERYN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN A. 
Évaluation :
2

The employee who helped me seemed short and not overly friendly. He didn't explain things to me very well, like a major detail: how to get the sliders away from my front car door after it was loaded onto the tow dolly. I was planning on putting plants into my car for the trip, so they would get sun, but the car doors wouldn't open because the metal part covering the tires was in the way. It was a major hassle. I also had to clean the cab of the truck (it was just gross with other people's crumbs and spilled liquid). The windshield was filthy, with dead bugs splattered all over it, which had been there who-knows-how-long, and it took my son quite a while to scrub them off at our first gas fill-up.

Wendy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS K. 
Évaluation :
3

Only one employee working. Had six customers waiting. Very slow process. Spencer was courteous, but overwhelmed.

JOSHUA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD B. 
Évaluation :
3

Everyone avoided eye contact

DAVID S. 
Évaluation :
5

Excellent service

Paul L. 
Évaluation :
5

Thank you for the GREAT service and understanding. Very much appreciated. God bless Jeff Pickett

JEFFREY W P. 
Évaluation :
5

The service was excellent and speedy.

FRANCIS S. 
Évaluation :
5

Tuvimos un inconveniente,habíamos pedido el storage grande y no tenían en el centro, pero nos dieron 2 pequeños. EL SERVICIO TELEFÓNICO DE UHAUL FUE MAGNÍFICO

Ana A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH A. 
Évaluation :
4

Very busy store

Lorraine S.  |  Expérience générale 
Évaluation :
5

Very difficult to connect with by phone with the local company;however the chat service was accessible. Personnell working in business were courteous and helpful within the store.

BRADLEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLF S. 
Évaluation :
1

I spent at least 2 hours to line up & properly communicate with uhaul staff. I will never give my business to uhaul again.

Rebekah H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL P. 
Évaluation :
5

Audio volume for radio or for iPhone music or audio books was too low to be heard when on the highway, even when set at maximum. Very frustrating an disappointing for a long journey! You need to maintain this equipment also.

ROBERT NEVIN B. 
Évaluation :
2

I called and extended my rental for 24 more hours but the person who answered the phone did not put it into the system. So when I arrived I got dinged a late fee which added up to nearly an additional 100 $. They also dinged me for fuel after driving less than 15 miles, because the gauge hadn't been checked prior to my mobile pick-up

Henry P. 
Évaluation :
3

Had to wait in line 2 hours to pick up Upack. Lack of staffing. Staff that was there were helpful

Kathy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER N. 
Évaluation :
5

Great service, that's why I always use this location when I can.

Daniel S. 
Évaluation :
1

I was to receive back my 100 $cash deposit, the manager was not there and no one knew how to process a cash refund, the manager was not there and had to be called, she finally showed up 25 minutes later, no apology or sorry for the delay. My total time to return the truck was almost 1 hour

Jack R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anhtrung D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH JANE D. 
Évaluation :
3

The return equipment sign said to wait for a representative to check you in. No one ever came up when I was clearly ready to be checked in and waiting. I went into the store and a representative came out and checked me in, he was very professional and affective. This location seemed disorganized and a bit of a mess inside.

David Q. 
Évaluation :
2

get better staff and EXPLAIN the charges better. Why was I charged an additional 20 $on top of the tax???surcharge for using credit card reall???

SALLY O. 
Évaluation :
4

Improve reservation and appointment services. They were complicated, confusing, and too complicated for the inexperianced mover. No individual was able to handle the entire reservation.

Clement B. 
Évaluation :
2

This store needs help badly it was tough watching the 1 employee working her butt off as the line of customers got longer and longer.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darby W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE A. 
Évaluation :
4

Just a bit slow, but they were busy. Very polite employees.

KIMBERLY F. 
Évaluation :
4

The employees work overtime to handle the crowds that come to this location. You can tell they are understaffed by the line but they still had great attitudes even when they were swamped. Great professionalism.

LISA B. 
Évaluation :
1

Only truck on the lot so I had to take it. Interior smelled like marijuana, exterior of truck was filthy, the bed had a huge kitchen grease spill in it. When I asked the punk kid behind the counter about it at turn in, he got smart mouthed with me. It was a horrible experience! U-haul, in my mind is the lowest of all the moving companies, but in the past, they seemed they were trying to prove that image wrong. Today, they did the opposite!

MICHAEL C. 
Évaluation :
5

Could've used a much smaller vehicle but they didn't have one.

FRANCIS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devyn T. 
Évaluation :
5

They were great at pickup and helping me fix my reservation after I accidentally set it for 30 days instead of a single day like I wanted. The gentleman who assisted me when I returned my rental was excellent as well.

MATTHEW NATHANUE H. 
Évaluation :
1

Absolute worst customer service.

Devin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Efficient and

karin O. 
Évaluation :
5

Spencer was AMAZING! He was busy but I watched him graciously help everyone while maintaining an amazing demeanor and attitude. He is an amazing team member and I can only hope I can find people just like him to work for me in my business!

Monica D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jay W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
1

Trailer swayed so bad on highway on-ramp that I almost lost control. Drove 45 on highway until I got home where I checked tire pressure. 65psi, 20psi, 32psi, and 40psi. Incredibly dangerous and negligent. Filled them to spec and towed perfectly.

Aaron K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENNY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miles H. 
Évaluation :
1

This location is always low staffed which makes good customer service non existent.

TAYLOR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
2

It is impossible to get somebody to answer the telephone. Also I had a problem with the return. The alarm kept going off on the truck. It was impossible. Do you still have the name of a manager on the front door who was fired six months ago. He asked that his name be taken off. The person from U-Haul roadside assistance had no idea what to do. The next day I called U-Haul about the problem and they never returned the call. I have useld this store Previously. In the past they've also never picked up the phone. There are often lines in the store. I could never recommend U-Haul to anyone.

ANDREW R. 
Évaluation :
2

The store was wildly understaffed and the few employees who were working were also undertrained. We were there for over an hour and a half just to pick up the trailer that had been reserved in advance. We watched several other customers leave in frustration without receiving any help or the products they came to get. We also watched a woman get completely screwed out of her U-Haul reservation when the location did not have the trailer she needed and failed to communicate that, instead canceling her reservation without notification. It was a complete nightmare and I will avoid going back at all costs. One positive note-- the employee who helped us, Crash, was absolutely delightful. He was very sympathetic to everyone's frustrations and helped us to get everything we needed for our move, even though he was also struggling with the online system. After all of the chaos of just getting our reservation finalized, we didn't have the right size ball hitch, and the store was not stocked with the proper size. Crash gave us his own ball hitch from his vehicle to ensure that we could make our journey safely and conveniently. He is a gem!

KELSIE ROSE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Didn't realize until we were on the road that the radio speaker only worked on the passenger side. Would have been great if this had been detected before we took the truck.

ANN C. 
Évaluation :
5

It was our first time, and it was perfect. Well done!

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN EDWARD A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kirsten H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY B. 
Évaluation :
3

I experienced two flat tires with the trailer I rented. That resulted in my rental truck being late to be turned in. If there are late fees associated with that, UHaul will need to compensate me.

GARY R. 
Évaluation :
5

Uhaul always impresses me

EMILY B. 
Évaluation :
5

We came in very last minute for a trailer rental. The gentle man at the counter was very helpful despite being the only one there . He was able to get us a trailer and get us on the road . Above and beyond . Thank you.

MAYRA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH L. 
Évaluation :
4

Over worked and understaffed. Expect to wait in line about 30 minutes for your rental.

RONNIE S. 
Évaluation :
5

Arrived 10 minutes before closing, they helped take the car off the dolly and were super friendly. I truly appreciate their professionalism!

Todd P. 
Évaluation :
2

The man helping me was very rude and abrasive. He had glasses and a beard with curly hair

Will S. 
Évaluation :
5

The gentleman working alone today on a busy Saturday had a line out the door & maintained his composure. Very friendly & excellent!! Thank you U-Haul.

Abby G. 
Évaluation :
5

Returning the trailer was quick and efficient with the help of the employees.

Douglas O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine W. 
Évaluation :
5

Love the trailer rentals, so affordable and a great tool.

Connor G. 
Évaluation :
5

The place seemed to be understaffed but the workers were doing their best to keep everybody moving. My recommendation hire more people

SCOTT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke M. 
Évaluation :
5

The agent was very capable and courteous

KINGSTON H. 
Évaluation :
4

After I picked up the vehicle, I called several times with a question about how to operate something. I was cut off each time. Please leave the owners manual in the vehicles, or provide a link to access them electronically.

Kim P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob T. 
Évaluation :
5

Electrical connection did not initially work and we had to test it ourselves. Was fine in the end.

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
5

Nothing!!! Your tech was absolutely amazing!

PAT B. 
Évaluation :
4

Long wait for check in due to one agent assisting multiple customers, probably short staffed due to covid

RONALD K. 
Évaluation :
5

Give these folks raises and hire more people

Jessie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

The guys here in Bozeman were great even though they are completely understaffed and being treated badly by other ignorant customers who did not seem to understand the situation

James R. 
Évaluation :
5

Easy to deal with, knowledgeable, friendly..

JOSEPH P. 
Évaluation :
5

Very happy The free one month was awesome coupon and incentive

JOSHUA T.  |  Premières impressions 
Évaluation :
4

Everyone I came in connect with was helpful and very friendly.

Debra S.  |  Premières impressions 
Évaluation :
3

Very friendly staff.

Julie P.  |  Expérience générale 
Évaluation :
5

Sam was awesome! Great service!

Sandra J.  |  Expérience générale 
Évaluation :
2

I chose to get a uhaul to get the storage offer. After my long trip I stopped by to drop it off and unload my things. They sold my storage, didn't have me on file and gave me a 5x5 instead for a packed 6x12 trailer and a filled suburban. I had to extend my trailer time and pay 80 for a different storage mentioned by the staff. So now I've paid more than double what I was contracted.

BRANNON R.  |  Premières impressions 
Évaluation :
1

Here's the small thing first. You might want to update and revise your wording on office hours and access hours. I was under the impression that after checking into my unit that I had until 10pm access my unit. While moving my things into my units(argh!) I was told I needed to be out by 7pm... I was moving cross country and got there at 5:30pm. Here's the big one. I reserved one of your biggest units since I had a lot of stuff. I called 2 or 3 hours ahead of arrival to make sure everything was in order and was assured by the lady everything was and the unit was ready. When I got there I was told that my reserved big unit was not available like I was assured and have paperwork on. It was to be on first floor as well so my 75 year old father didn't have to take stairs. I was offered 2 smaller units that barely allowed my furniture to fit nicely and not pretty much everything is just thrown in these two units because of size constraints and time allowed. My plan for the big unit was to make everything accessable to me when needed, it is not. Why have reservations for your units if you can't honor them? Again I called to confirm 2-3 hours before my arrival and was assured that it was there waiting for me! I would have looked elsewhere, but couldn't take the time to do so on account of the time I arrived, returning back from Seattle, and that the trailer was due back in Laurel the next day. The two guys that were helping me we're fine even though I was quite frankly very angry at this situation. They did try to help as much as possible. I could rattle on and on over this, I will end with I am great disappointed with u-haul and its failure to honor its word. I expect more from the people here in MT.

Tate S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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