Évaluations des clients U-Haul Moving & Storage of Brentwood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Brentwood

Cote générale :

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Carmen M. | Expérience générale |
Évaluation :

I appreciate the patience through my time I needed storage due to unforeseen circumstances. Got it paid. Rented a truck. Got my stuff and without a hiccup. Staff was wonderful. Facility always safe and secure. If I ever needed storage again I’d come back. Thank you Stacy for everything.

Constance H.
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Le client n'a pas laissé de commentaire.

Mark B.
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Le client n'a pas laissé de commentaire.

Thomas N.
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extremely easy ,straight forward process . I rented a pickup truck , it was in pristine condition . this location also had tons of storage units in all sizes .

Jack G.
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Professional, efficient and polite. A terrific business to have in our community.

Bruce K.
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Just stay at this level, it's a good place to be. The representative, Stacy, was particularly helpful. She asked good questions about my needs for the rental, and also managed to simultaneously assist two other customers without anyone feeling forgotten about. Kudos.

Alf R.
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Stacy was wonderful.

Gail N.
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Do not see a need for improvement!!

Kevin O.
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Service was incredible! Made the experience quick/painless and I will definitely be using this location again because of it.

RANDY D. | Premières impressions |
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It was fast and easy to to register.

Katherine F.
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The customer service was outstanding by Stacy. Kind and efficient. I was very happy with her. The van was relatively new but leaked fluid on my driveway. We think it was antifreeze. That is the only negative and Stacy said she get looked at right away.

Kaylee R.
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Le client n'a pas laissé de commentaire.

Amanda S.
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Le client n'a pas laissé de commentaire.

James R.
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Le client n'a pas laissé de commentaire.

david d. | Expérience générale |
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Stacy is a great 👍 manager Her staff our well informed on operations and proper procedures at her facility. Everyone is always happy and friendly and seem to really enjoy there work. I would definitely recommend this facility to my friends and coworkers and anyone else I may come in contact with that Mentions needing a storage unit in and around the town of Brentwood (seacoast area)! Thank you all for keeping my stuff safe and secure and I will miss all your smiling faces and your “we can help you attitude” Great job to all, And to your outstanding manager, Stacy Stansel (Bravo)!! David M. Dippold 12 East Side Drive Bldg 2, unit 22 Concord NH 03301

Keith H.
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Le client n'a pas laissé de commentaire.

Gregory B.
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Le client n'a pas laissé de commentaire.

James R.
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Le client n'a pas laissé de commentaire.

Ryan S.
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Le client n'a pas laissé de commentaire.

Rebecca G.
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Le client n'a pas laissé de commentaire.

Ariel M.
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Le client n'a pas laissé de commentaire.

Arthur A.
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Le client n'a pas laissé de commentaire.

Christopher B.
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Le client n'a pas laissé de commentaire.

James H.
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Just a great experience renting our cargo van.

Lizmarie R.
Évaluation :

This was the worst place to rent! The store manager Stacy charged me an extra $22, I called the store and Stacy didn't have an answer for me or NEVER called me back to explain why we had extra charges! My total was $390 when it was supposed to be $350. Horrible business

Noah B.
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Le client n'a pas laissé de commentaire.

LYNN T. | Expérience générale |
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Staff was very friendly and helpful!

Joshua G.
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Great customer service, truck was clean, pick up and drop off were easy, staff were very helpful. Stacey, the shop manager, went above and beyond. When I picked the truck up, I failed to look in the back for the dollies, pads, etc. that I had reserved with the truck. After driving all the way home and having to turn around and drive all the way back, she went out of her way to make it right, and even credited me the miles that it took to drive home and back. Moving sucks, but they at least made it suck a little bit less. Would recommend this location.

James H.
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Le client n'a pas laissé de commentaire.

James O.
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Nothing to improve your staff exceeded my expectations

Dave A.
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Wi-Fi was very slow to get checked in, but otherwise excellent.

Warren G.
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Stacey was great Helpful professional friendly a pleasure to do business with her

ASHLEY T. | Expérience générale |
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The seal on the bottom didn't work and mice got in and ruin all the stuff stored.

C Douglas M.
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Le client n'a pas laissé de commentaire.

James F.
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Le client n'a pas laissé de commentaire.

Joshua P.
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The thing has no return time on the order so we got a call to return it with no time. Luckily we were unloaded but it definitely added to the stress of the day.

Bonnie M.
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Le client n'a pas laissé de commentaire.

Stephanie M.
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Le client n'a pas laissé de commentaire.

JASON H. | Expérience générale |
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Some of the kindest and most helpful staff I have dealt with in this crazy world we now live in Where customer service is all but extinct. If you live in the area or are coming to the area and need a storage unit I highly recommend this place. Stacey will treat you like a good friend right from hello.

ASHLEY G. | Expérience générale |
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I would've liked to have more light at the storage facility where my door was but other than that everything was excellent

Seth L. | Expérience générale |
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Stacy was awesome and super helpful. Definitely would rent from her again.

WALTER BERNARD S.
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Le client n'a pas laissé de commentaire.

Jacob M.
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Le client n'a pas laissé de commentaire.

tyson B.
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Stacey was wonderful to work with - she made my day and met me after hours to pick up the trailer after I was stuck in traffic and couldn't get there in time before closing. Above and beyond service! Thank you for making it happen

irene C.
Évaluation :

The truck had a blown fuse so the right blinker on my camper did not work. I had to stop to get it fixed which was rather stressful as I was trying to get going on my trip. Also, I was told the truck was outfitted with a transponder for EZPass but it didn't seem to be so.

ashley G.
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Everything was clean and ok but what I don't understand is the sign in the window is 19.95 but when Everything is all said and done its like paying almost 50.00 and more like 100.00 that's what I don't understand

Robert D.
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Le client n'a pas laissé de commentaire.

Susan S.
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Le client n'a pas laissé de commentaire.

Donna S.
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Excellent in every way!

Kimberly B.
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Le client n'a pas laissé de commentaire.

Edward K.
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Le client n'a pas laissé de commentaire.

Warren G.
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Manager extremely helpful and friendly

Jude P.
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Good work all around. Tim and Anne were extremely helpful . Always there by phone communication to solve problems, they made the experience worthwhile! Thanks

MARK H.
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Le client n'a pas laissé de commentaire.

Markus S.
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I have been a customer at multiple U-Haul locations throughout the years. I always had a good experience. However, my experience at this location, and in particular with Stacy and Jake, has been by far the best. They were both very friendly and helpful during the busiest time of the year and what must have been a challenging customer (me). I would highly recommended this location.

Jeanette W.
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Le client n'a pas laissé de commentaire.

Sophia C.
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The Manager (wish I knew her name) was SO NICE and so so helpful! She really helped kick-start a very long day on a positive note.

Donald G.
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Superb customer service

Erica K.
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The manager that opened the gate for us after hours was phenomenal! Uhaul never gave us a code to open the gate, so we would have been in a bind if not for her! She said she lived upstairs and saw us- thankful she came down to help; as she didn't have to; the facility was closed!

George A.
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Le client n'a pas laissé de commentaire.

Nicole R.
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Friendly professional service and why I continue to rent from this location!

Tanya D.
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The whole experience was pleasant. The boy I dealt with at the desk was extremely helpful and kind. The truck was clean and ran so well I wanted to keep it. The owner, the nice lady who helped us with drop off was very helpful and kind. This was the first good experience I have had with uhaul in a while . Thank you.

MICHAEL W.
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Le client n'a pas laissé de commentaire.

Jason H.
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I don't see anything this location could do to improve, the staff was beyond great!! They made us feel like family!!!

Aaron M.
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Best service from this location.

Mike T.
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Very good service

Kyle W.
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Your online process to pick up a truck is a pain. I was charged for moving mats that were not in the truck when I picked it up. I will never use uhaul again and won't be recommending uhual to anyone.

Pascal G.
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Le client n'a pas laissé de commentaire.

DANIEL H.
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Stacey and the Brentwood team were awesome. I did an early 6am Saturday checkin and when the automated process got me 90% of the way to check out I called their posted cell numbers and was helped the rest of the way. Superb customer service. Highly recommended!

Almond O.
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Le client n'a pas laissé de commentaire.

IAN P.
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Stacey and staff were excellent and super helpful, we really appreciated how clean, organized, and safe (including mask usage and social distancing) the place was. Stacey went above and beyond to make sure we could get our storage and moving accomplished, what a huge help after some really long days. I would recommend this facility to others. It's the best I've ever used and we'll be back for sure whenever we need moving and storage. Thanks!

Lisa R. | Expérience générale |
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Stacey was extremely helpful

Kevin M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Douglas J.
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A bit off the beaten path but well worth the extra couple of miles. Extremely clean and well stocked fleet of trucks. Extremely adherent to all Covid 19 precautions.

Tandra B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Suzanne H.
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Le client n'a pas laissé de commentaire.

wayne P.
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Great experience thanks

Stephanie G.
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They could t have been nicer at this Brentwood location!!!

byrne K.
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Nothing needed improvement Stacey And her staff/family were easy and excellent to work with

Jonathan M.
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Stacey was incredible. I used Brentwood U-Haul 5-6 times over the course of a month and each and every time I was thrilled with the experience. Thank you, Stacey!! --Jon Morgan

marne d. | Premières impressions |
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Stacy was so helpful from beginning to end of moving my camper here. She went out of her way to check for spaces, and detail measurements. Stacy and other members of the staff were welcoming and helpful -going so far as to even help me park my camper. I feel safe leaving my camper here knowing Stacy lives on site, is so responsible and has put surveillance and locked gates on the premises. The hours are more than convenient for me to grab my camper and go on weekends or whenever I need to. So happy I found them!

joseph t. | Expérience générale |
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I needed a short term solution to store my garage items while I refinished the floor and these folk made it easy Thank you very much

Gregory M.
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Le client n'a pas laissé de commentaire.

Seth D.
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Le client n'a pas laissé de commentaire.

Claudine A.
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They are the nicest people and are so willing to help everything go smoothly when times are stressful and nothing is seeming to go as planned!! The Brentwood New Hampshire location stands out far above five other U-Haul locations we've used over the last 5 years On overall customer satisfaction! have rented from them 3x already!

Kevin M.
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Stacy is Awesome

Peter F.
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Le client n'a pas laissé de commentaire.

Laurie M.
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Le client n'a pas laissé de commentaire.

Justin G.
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Best Uhaul location I have used. The staff is incredibly helpful and friendly. Will continue to use the Brentwood location for my Uhaul needs.

Jeff M.
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Great truck, service and overall experience. Highly recommend.

Jeffrey D.
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The app/website didn't work. The service person there was phenomenal, which made up for it, but the app needs serious work. It could not "find my location" even though i had location services on, plenty of reception, and location services engaged specifically for my browser as well. Then it finally "located" me and said I wasn't where I was. Very disappointing.

Michele E.
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nothing you guys are the best at this kind of stuff i could not have done this without your help and understanding thank you

MARTIN A.
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Le client n'a pas laissé de commentaire.

Matt T.
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Le client n'a pas laissé de commentaire.

Paula N.
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Imorice? You can start with terminating that horrid creature at Kenoza Ave, Haverhill MA. What a horrible attitude. Couldn't care less that he found no record of my having rented a truck for the next day. I just stopped to check to see it would be ready. He couldn't find my info, even though I gave the man my credit card info, and then told me it's my fault! And he said it in a nasty way, almost yelling. It turned out that he had spelled both my first and last names incorrectly. We then had to travel to Brentwood NH to get an available truck. Those people couldn't have been more helpful, kind and cheerful. Cull out the bad ones!!!!!!

Michael B.
Évaluation :

Do nothing to improve. Everything is seamless from my side.

Richard C.
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Le client n'a pas laissé de commentaire.

Kristen G.
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Could not have had a better experience with this location. Both of the women checking me in were super nice and personable and got me all setup. Drop off was as easy can be and I will definitely be recommending this location to anyone that I know!

Brett C.
Évaluation :

I first called the Portsmouth location for a pickup truck and I was responded to thoroughly and quickly. Then I got to the team at Brentwood because they had the truck I needed even though it was a long travel for me but they were were amazing! They explained the process perfectly and transparently. So I had a perfect idea of my financial obligations. My situation came abruptly and they responded quickly and professionally. Tammi even called me back hours after setting the appointment for drop off and told me to get the truck back at a certain time in morning to avoid unnecessary extra charges. They were polite, funny, and thoughtful. The way business should be. Very pleased. Thank you!

Peter T.
Évaluation :

The two ladies there were wonderful. I could not submit the pick up with my phone on uhaul .com so they really went out of their way to help get me the truck and calmed me about what time I had the drop it off which really made our day so much more relaxed. They are great

Sandra L.
Évaluation :

The lock to retrieve the key didn't work. Luckily the owner was there to open it.

Robert G.
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Le client n'a pas laissé de commentaire.

Mark H.
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Le client n'a pas laissé de commentaire.

michael f. | Premières impressions |
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Great Friendly staff could not be more helpful.

Christopher F. | Premières impressions |
Évaluation :

Stacey was ultra-responsive and pro-active. She went out of her way to find out what I needed, and put together a solution for me. I’m really pleased.

Douglas Cary W.
Évaluation :

quite satisfied with the personnel They were conscientious about Covid19 safety precautions and helpful in all ways

Rebecca G. | Premières impressions |
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Only thing is she spelled my last name wrong when she entered it in the system. It’s Gerlach not Gerlack

Christopher M.
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Le client n'a pas laissé de commentaire.

Craig F.
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Le client n'a pas laissé de commentaire.

Andrew V.
Évaluation :

If I could give 10 stars, I would. Stacy had everything ready and waiting at the facility, and when I had an issue with my vehicle, she stayed late to ensure that I could get everything that I needed. I could not imagine having had a more professional, courteous, or friendly experience thanks to all of her work. Truly a great facility led by an outstanding team.

Natacha S.
Évaluation :

Stacy and Tim we very friendly and professional. It was a pleasure working with them. My aunt and I will rent again in the near future.

Margaret D.
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Le client n'a pas laissé de commentaire.

Roger S.
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The staff was friendly, professional and helpful. Facility was clean and the equipment was maintained well. Honestly, the BEST U-Haul experience I have ever had!

Douglas N.
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Le client n'a pas laissé de commentaire.

Scott A.
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Even if I had to travel a distance, I would not go anywhere else to rent a truck or trailer. The service at this location is exceptional!!! I would absolutely recommend this location to anyone in need of help with all of their moving needs.

Mary Broadbent S.
Évaluation :

Everyone was very sweet and helpful!

Carol L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DONALD L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

raymond a. | Expérience générale |
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Stacey was Very pleasant ,very helpful . The same applies to her help. A very good experience dealing with them.

Richard M. | Expérience générale |
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Brentwood Uhaul was excellent for our storage. We stored for 9 months and were pleased. When we moved in we needed a larger unit and they were able to switch us right away. We would return again.

Craig F. | Online Move In |
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The staff is friendly and helpful and the entire site is clean and very well maintained. Could not ask for anything more!

chris s. | Premières impressions |
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A+++ experience. Great and very friendly staff. Couldn’t have made my experience any better!

Olivia C. | Expérience générale |
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Stacy is an amazing manager! They are so helpful and kind! Thank you for the amazing customer service! Larissa Raymond

Skip Z. | Expérience générale |
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Great place with great people! See you in the Fall...

Michael G. | Premières impressions |
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The most wonderful, nicest person (Stacey) in charge made moving in and starting a great experience! She is a credit to the company!

Kelly O. | Online Move In |
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Le client n'a pas laissé de commentaire.

Ron B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

raymond s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Anne P. | Expérience générale |
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They were very willing to work with me and Stacy was awesome.

Christian H. | Expérience générale |
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Stacy is the best!

Joseph B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

maria j. | Expérience générale |
Évaluation :

Stacey Stansel was the nicest person helping me when I arrived the first time. Thano you for having employees like her.

Jaime O. | Premières impressions |
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We were greeted by the GM and staff. Everyone was very thorough in explaining the process, letting me check out the unit and even offered to swap out a UHaul trailer from another site due to a flat.

Jordan G. | Premières impressions |
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Stacey was absolutely fantastic! She was such a huge help during a stressful moving experience. She was kind and went above and beyond to make sure I had what I needed.

Jennifer L. | Premières impressions |
Évaluation :

Stacey made the trip to NH much easier because she took care of all the small things and we didn’t have to worry about our move up here. Great personality and was training someone as well. Great job.

Jessica L. | Premières impressions |
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They were all so wonderful to me and my family during this stressful time.

mary w. | Expérience générale |
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Super friendly and professional.

JAMES P. | Expérience générale |
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Great operation at Stacey’s U-Haul.

PAWEL C. | Expérience générale |
Évaluation :

Don’t like how the rates just go up because. I was in my unit for 5 years and didn’t like how my rates were raise when U-Haul bought out a private company. Also want a refund for moving out before eom

bryan p. | Expérience générale |
Évaluation :

Stacey was amazing couldn’t ask for a better experience

LYNN T. | Premières impressions |
Évaluation :

Stacy was professional, personable, friendly, helpful and went out of her way to provide an excellent service experience.

Edie S. | Premières impressions |
Évaluation :

Everyone was so helpful. All was as promised. Fabulous service. Thank you!!

MARGARET O. | Premières impressions |
Évaluation :

Friendly and courteous staff and great service

Mark F. | Expérience générale |
Évaluation :

Great environment, bright , clean, layout easy to use. The staff was what made the experience even better. In the future I will use it because of what I just mentioned. I always need a trailer too.

david H. | Expérience générale |
Évaluation :

Stacie was very professional and courteous!

jessica f. | Premières impressions |
Évaluation :

Amazing. I cannot express my gratitude and thanks to this Uhaul storage enough. From my first contact with Nolan to my contact with GM Stacey. Highly accommodating, Super Friendly. Above and beyond.

Frank H. | Expérience générale |
Évaluation :

I was very satisfied with the unit and the personnel.. Best wishes.

Silvana h. | Expérience générale |
Évaluation :

Stacey was great! She made the experience less stressful. Thank you Stacey!

JAMES P. | Premières impressions |
Évaluation :

Very good service. Stacey is excellent

Kathleen V. | Premières impressions |
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Excellent service,

MARNE D. | Expérience générale |
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Safe, clean, convenient.

Silvana h. | Premières impressions |
Évaluation :

Stacey was great!!!

chris b. | Expérience générale |
Évaluation :

Great location, friendly staff and very helpful

scott c. | Expérience générale |
Évaluation :

The staff is always friendly and helpful. They are always making improvements to the the storage area and units. The grounds are well kept, well lighted and the area is secure. Scott C.

philip m. | Premières impressions |
Évaluation :

Great,no problems. Need more trucks.

PATRICIA B. | Expérience générale |
Évaluation :

It was a pleasure being your customer and renting a space at your facility! Thank you again, Patricia 🙂

RANDY D. | Expérience générale |
Évaluation :

I have been here for many years between the two companies and had nothing but great service from everyone!!!! Definitely would recommend Uhaul Storage.

Mark B. | Expérience générale |
Évaluation :

putting in gate with badge so will be even better

Neil M. | Premières impressions |
Évaluation :

Customer service was great! Renee and Jason quickly got me through the coNice folksntract.

Michela K. | Premières impressions |
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Extremely accommodating, Thank You!!!

raymond s. | Expérience générale |
Évaluation :

Very dirty this year had 1/4 inch of dust on everything.

Michael T. | Premières impressions |
Évaluation :

Extra long check in shouldn't be that difficult. The man was friendly

Peter A. | Expérience générale |
Évaluation :

Especially friendly and helpful staff.

scott c. | Premières impressions |
Évaluation :

My only reservation is the gate - and it's lack of security. I was treated with respect and the place is well kept.

john r. | Expérience générale |
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Very, accommodating and easy access very nice employees definitely the way to manage your business

Todd B. | Réservation |
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They were terrific! Very helpful! I would highly recommend them.

RONALD H. | Expérience générale |
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Friendly Staff and well trained

WILLIAM B. | Expérience générale |
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The manager is excellent. She is very easy to work with and willing to understand individual circumstances.

Skylier B. | Expérience générale |
Évaluation :

The counter gal is so nice and welcoming, she made the hassles of moving and storing very simple and convenient. I’ve used your location twice now in two years, if I need another storage I’ll be back.

Jesse E. | Expérience générale |
Évaluation :

Excellent customer service

jeff l. | Expérience générale |
Évaluation :

Brenda was always very helpful and approachable, I think she made the difference when I chose the Brentwood U-Haul location.

Pat D. | Réservation |
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very good to deal with

judith c. | Expérience générale |
Évaluation :

The unit 1019 was clean but had a concrete square in the middle that seemed to limit space. The latch was rusty and needed tough love to set it right but once there it locked right up. The staff could

Kaitie C. | Expérience générale |
Évaluation :

The staff made it a simple process when I first got the storage unit. It was also convenient to be able to rent a uhaul truck in the same place.

Tim B. | Expérience générale |
Évaluation :

Thank you.

JACK H. | Expérience générale |
Évaluation :

Great service

Greg G. | Expérience générale |
Évaluation :

Brenda has done an outstanding job right from the start.She made -what could have been a difficult situation- a very seamless transition. She is a professional with a big smile.

LISA M. | Réservation |
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I was more than satisfied with my experience. I had a new and spotless unit to move my items into. Check in for my new unit and drop off of the truck and tow were quick and seamless.

Mindy H. | Expérience générale |
Évaluation :

Outstanding customer service

marc c. | Expérience générale |
Évaluation :

A+

Karen C. | Expérience générale |
Évaluation :

Great place to store 😊!!!

Pat D. | Expérience générale |
Évaluation :

will be a return customer

Non reviews have been submitted for this location.

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