Customer Reviews for U-Haul Moving & Storage of Broadview

2 352 évaluations

2001 W Roosevelt Rd   Broadview, IL 60155

(708) 344-8920

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(708) 344-8920

2001 W Roosevelt Rd
Broadview, IL 60155

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great service!

Patrick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise L. 
Évaluation :
1

The truck had the engine lite on the whole time I had it. While returning the truck I arrived at 4:30 pm. The facility was open until 5:00pm. I noticed another customer wandering in the parking lot seemingly confused as what to do. They were picking up a truck. I tried to enter the office but the automatic doors were not working. It appears that the doors they were shut off and after opening the door I know why. I went back customer in the parking lot to ask if he knew if they were open. He said yes I just talked with someone. I went back to the door and pulled the door open. The entire office smelled like some was smoking POT. There was no one in the office but a man appeared when I yelled is anyone here. I retuned the truck at about 4:30 pm on 8/14/2022. It appeared that there was only one employee working at the time.

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
3

Used uhaul twice in one week and both time truck were dirty smelly and ran like they were goin to break down! The last truck had 3 lights on on the dash! The check engine light was one of them! And the breaks didn't work well! Horrible!

Latrice K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
3

The guy at the desk does not have good customer service. He was rude and not as helpful

Erik W. 
Évaluation :
1

I had a horrible experience with the uhaul truck service. I had to go to three locations for the truck out of the way . And then when i tried to put my things in storage, they didn't have my storage and sent me to two other places as well. The last storage had to split into to storages and by the time they figured it out it was about to close so i had to leave my things on the truck .

Vanity m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul O. 
Évaluation :
5

Great customer service!! As long as they have been there the customer service never changed! Excellent!

Argerina N. 
Évaluation :
5

Fast service. I reserved online a week in advance. I selected to pick up the truck in person and it was fast service. I would recommend the place.

Yvette C. 
Évaluation :
5

The gentleman at customer service(Dante I believe is his name) was courteous, fast, & professional. His customer service was impeccable. This was My first time renting from this location, but thanks to his customer service it won't be my last. I appreciate it.

Achie H. 
Évaluation :
3

Should have snapped a pic of the gas which was at the same level I received it that supposedly was off in the morning.

Moses R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
5

The cashier was really helpful

Carissa G. 
Évaluation :
5

Quick and easy for both pickup and drop off.

Paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyrelle H. 
Évaluation :
5

Rien

timothy T. 
Évaluation :
1

The van that I rented was absolutely ridiculous. The cargo area was dirty, with a pile of what looked like dirt and just nasty. I was not able to observe prior to leaving due to time constraints. Further, the van outward appearance was equally dirty. The van notice on the dashboard was that an oil change was needed. Obviously, no care was extended to review the overall appearance of the vehicle. I will certainly be more observant the next time utilizing this facility.

Anthony W. 
Évaluation :
5

Everything was quick and easy

Felton C. 
Évaluation :
5

The staff is always so friendly and nice

Vernon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD A. 
Évaluation :
1

Repair the transmission!!!

Leslie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lamar H. 
Évaluation :
3

It need a little more cleaning

Barbara H.  |  Premières impressions 
Évaluation :
5

Renting was so easy. I reserved on-line and everything was ready when I went to pick up the truck! Awesome experience.

Mary L. 
Évaluation :
5

Trailer had a tire problem and I was required to go to Uhual location to have repaired and The lighting wiring connection did not allow the lights to come on - So I had to drive during the daytime

Dave Z. 
Évaluation :
3

The return after hours did not let me dign the truck in and as of now i dont know if its checked in because i can not get a hoo of a live person

Jimmy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oscar M. 
Évaluation :
5

Great customer service, was surprised to get a brand new moving van only 6 miles on it.

robert M. 
Évaluation :
5

Nothing, the employee to help us was very chill and made things move smoothly.

Brynn J. 
Évaluation :
5

The air didn't work...but besides that it was fine.

Salvatore B. 
Évaluation :
1

No customer service skills

Ericka B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslye J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE D. 
Évaluation :
5

Everything went well.

Bob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick W. 
Évaluation :
1

This location has a super rude Manager that doesn't equipment & is very rude to customers … & leaves the gas tank on Empty

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslye J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent R. 
Évaluation :
3

I was told that Uhaul was was adding additional miles due to my inconvenience and I return the truck no miles were added.

STEPHANIE G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rafael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian P. 
Évaluation :
5

The representative that assisted up was so helpful and made the rental experience a breeze!

Larena C. 
Évaluation :
5

U can try to not make it so hard to get rental ns more reasonable prices nd how some customer service ppls treat customers

Raynetta L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liza G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

denise L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ahmed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakeya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd G. 
Évaluation :
2

The interior was dirty with spills. The windshield interior was dirty as well. At drop off I was charged $25 for cleaning fees and I feel that this was an incorrect charge due to the fact that this vehicle should have been clean upon pick up.

JAMEL W. 
Évaluation :
5

Easy drop off experience, really nice and helpful staff.

Malorie F. 
Évaluation :
5

Great job and thank you for you all help see you next time.

ROBERT R. 
Évaluation :
4

Get the sliding front door repaired

Serge O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuwauna S. 
Évaluation :
3

Trailer wasnt tightened onto hitch. Popped off hitch less than mile from location. If not for the chains def would have been major accident. Managed to attach correctly myself

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
4

The staff at Broadview UHaul is always helpful and efficient. I rent vehicles for work, and have never had a problem. I enjoy supporting businesses in my community. Thanks Broadview UHaul

Andrea N. 
Évaluation :
5

The young man that waited on us was very nice and was the guy when we bought the truck back

JESSIE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angie H. 
Évaluation :
5

I've been using this location for years. Well stocked and full service. Always satisfied.

J Bowen B. 
Évaluation :
5

Rent here a few times a year. Always a good and easy transaction.

BARRY M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Demetrius P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

The option to pick up the truck just using my phone did not work, but luckily the employee working at the time was there and very helpful.

Micheal C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonietha C. 
Évaluation :
5

You don't have to do nothing for this location the Employee that helped me was very helpful nice very friendly

CORRINE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnhathan c.  |  Expérience générale 
Évaluation :
1

They stole my identity.. I live in Texas.. I called to ask them to call the police and no response back

RICHARD N. 
Évaluation :
5

Very well maintained location and ver knowledgeable about what equipment you needed, I was in and out and my return of the equipment was in and out also Thank you u haul

WOODIE M. 
Évaluation :
1

Stop lying I took the hail 12 miles and you guys are implying that I dropped the gas well below what it should have been brought back at I will never use your service again and make sure I tell people of a scam you run to over charge people in this climate

terrell A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY F. 
Évaluation :
1

I had a horrible experience. My reservation was supposed to be at 8:30. We got there and couldn't check in online only to find out a half an hour later that the vehicle wasn't available at that location. We had to drive an extra 40 minutes out of the way to pick up. I even made my reservation two days before to prevent any problems. So why was I being called a half an hour AFTER the time I had reserved my truck for. Ridiculous. Will never use again. It set our whole day back

Angelo T. 
Évaluation :
4

The process was seemless, keep up the good work

Antonio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wendylynn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN S. 
Évaluation :
1

This was my worst experience ever with U-Haul! I have rented several trucks and this was really awful!

Hope R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronique T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN R. 
Évaluation :
1

Manager was rude and extremely unprofessional. It's impossible to communicate and ask any questions. They do not and will not tell you or explain any hidden fees. Beware people! They find any reason to charge you more even thou you return the same day. They

JORGE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALESSANDRO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Z. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Milovan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry A. 
Évaluation :
5

Make sure the truck has everything you say it has I had no jack for 29,99

Luvell M. 
Évaluation :
3

Due to COVID the equipment should be cleaned and sanitized between use.

Valerie R. 
Évaluation :
5

Easy process getting and dropping off the truck. Workers were friendly.

CHRISTOPHER P. 
Évaluation :
4

My unit was much smaller than the description. Associate was helpful though in finding another option

Meghan K.  |  Online Move In 
Évaluation :
1

I drive maybe 25mikes I was charged for 65 miles,would not refer anyone to that location!

NACURVIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tasia L.  |  Expérience générale 
Évaluation :
2

Guys were late when I picked up Uhaul truck the first time by almost two hours. No one really seemed to care and thought it was funny they stayed out late the night before.

Jim J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faye L.  |  Expérience générale 
Évaluation :
3

There were brown drippings on my belongings. It was also more expensive than I was comfortable with.

Amakie A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerome B.  |  Premières impressions 
Évaluation :
3

The only reason why I took 2 stars off was because I arrived but the reservation had me at the wrong location. They didn't even have the unit I reserved so I was lucky because they only had 1 medium and 2 small units left. I had to take 1 of each. If the reservation was proper it would have been 5 stars. The staff was very pleasant and helpful in accommodating what I needed. Location was very clean and organized.

Valerie B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KESHA R.  |  Premières impressions 
Évaluation :
4

Friendly and helpful staff

silva p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Germaine R.  |  Expérience générale 
Évaluation :
5

Great people at this location, I'd go 25 miles out of my way to deal with this location.

MICHAEL L.  |  Expérience générale 
Évaluation :
4

The staff had a problem locating the key from my unit,but other than that everything was good

Chikara H.  |  Premières impressions 
Évaluation :
1

I have been a client of U-Haul for ten years. The experience I had in the last few months was so extremely frustrated that I will never, ever work with U-Haul again. I was constantly given wrong information, my account information was messed up, even after I had called customer service and updated it two times. I was told I can vacant my unit a week after my bill's next payment cycle and I will not be charged, but I was charged for the entire month. Chris, who apparently was a fake name and did not work at the location that we rented the unit provided me other wrong information and just made my move day misurable and exteremly stressful.

Mino M.  |  Expérience générale 
Évaluation :
5

Staff friendly and professional

John L.  |  Premières impressions 
Évaluation :
5

The employees here at this location are very very nice and helpful. Made my storage experience very pleasant.

damarco g.  |  Expérience générale 
Évaluation :
5

I have used several facilities throughout US and have always experienced good service. This particular one on ROOSEVELT RD was the best one yet.

GABRIEL A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimario S.  |  Premières impressions 
Évaluation :
5

The staff gave excellent customer assistance and support professionals CJ and Cedric both require recognition for the outstanding satisfactory of a consistent valid customer. Great team atmosphere was amazing

tomil h.  |  Premières impressions 
Évaluation :
5

Staff was friendly and helpful

Tasia L.  |  Premières impressions 
Évaluation :
5

JOHN WAS A PRO IN ASSISTING ME IN MY EXPERIENCE AT U-HAUL A JOB WELL DONE FR.DAN AYERS

Dan A.  |  Premières impressions 
Évaluation :
4

The staff was helpful and the process was easy and convenient. They would have been perfect all the way around, except the locking system was loose and didn't properly work. I fixed it myself, NRP

Eric B.  |  Expérience générale 
Évaluation :
5

In the nearly 20 yrs we've been at the Broadview IL facility, we have been pleased, thanks to Manager Jon Rubich who is professional, friendly, helpful, above and beyond ~ we'll miss him.

BARBARA F.  |  Expérience générale 
Évaluation :
4

Storage units were clean n the lightning was ok. Had a unit upstairs so hauling stuff up and down was a chore

Anderus B.  |  Expérience générale 
Évaluation :
5

Someone needs to answer the phones in the morning, that's my only complaint. Other than that great people and customer service.

Curtis h.  |  Réservation 
Évaluation :
4

Very happy and pleased with location and staff

Anderus B.  |  Réservation 
Évaluation :
1

I just have to say that it was a very bad experience with the staff at this location. They are very rude an unprofessional.

SHERRI R.  |  Expérience générale 
Évaluation :
5

The gentleman on site were extremely helpful!

cassandra w.  |  Réservation 
Évaluation :
3

the facility is ok but I kept getting reminders to pay and a late charge threat weeks after I closed out the rental room. I called several times to resolve the matter.

David P.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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