Customer Reviews for U-Haul Moving & Storage of Broadview

2111 évaluations

2001 W Roosevelt Rd   Broadview, IL 60155

(708) 344-8920

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(708) 344-8920

2001 W Roosevelt Rd
Broadview, IL 60155

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR V. 
Évaluation :
5

It was easy to get in and out, quickly. The neighborhood seemed very dangerous.

TIMOTHY G. 
Évaluation :
5

My first choice in rental equipment

vito D. 
Évaluation :
5

Good service. Easy to get leave location.

MICHAEL L. 
Évaluation :
5

Our experience was great! Staff was knowledgeable, pleasant, kind & personable!

RAYMOND R. 
Évaluation :
5

The problem I had was returning the truck after hours your app did not except my location so I had to pay 20 $to you guys I don't think that was fair I sat there for about 45 minutes trying to get the app to recognize my location and it didn't so you guys got an extra 22 $from me so no that wasn't good service at all

DWIGHT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Germaine R.  |  Expérience générale 
Évaluation :
1

After I picked up the 17 ft truck (with a appliance dolly put into it) the entire back of the truck was filthy. Apparently, someone rented the truck and hauled some gravel or rocks or cement and the back was very dirty and dusty. I took pictures.

LANCE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHINA B. 
Évaluation :
5

Le meilleur

SLAWOMIR L. 
Évaluation :
5

I was extremely pleased with the whole process! I would definitely recommend this little cation!!!

Elaine D. 
Évaluation :
5

Excellent Customer Service at this Location..

HOWARD H. 
Évaluation :
1

They falsified paperwork and over charged my credit card I had to go in person and tell them I was going to bring the cops

Jorge D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
5

Excellent service à la clientèle. Friendly, helpful staff. Will definitely do business at this location again!

Thomas W. 
Évaluation :
1

I returned the motorcycle trailer I rented 3 hours early. I just received a invoice stating that I'm being charged a late return fee. The man from in the store came out, inspected it and when I asked if there was anything else he needed from me he told me I was good to go. I've called 4 times and no one answered any of my calls. I am disputing this charge with my credit card, and reporting this unethical business practice to the bbb.

MELISSA T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANCISCA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yesenia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARROLD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice T. 
Évaluation :
3

Payed for a dolly and the dolly was not put in the truck. It was a very Inconvenience for me. I had to go try and find one to move with. I had got to my moving destination so this was difficult, Now I'm charged for extra mileage because of this.

Kathy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine R. 
Évaluation :
5

Very friendly staff very courteous great experience

ELOISE S. 
Évaluation :
1

I may have left something in the trailer and I cannot get a hold of anyone. It should not take an hour on hold to talk to someone at a small location. I saw how busy it is, I know someone can answer the phone. Now I have to drive 15 miles out of my way to talk to someone in person instead of just a two minute phone call. Ridiculous.

Miles K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Na

KARL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis G. 
Évaluation :
2

I had a 24/7 truck rental that was boxed in and I had to wait an hour for the store to open so that I could leave the lot with my rental. Was on hold with customer service for 45 mins trying to arrange for a different truck that was accessible. Nobody picked up. So I sat in the lot stuck for the first hour of my reservation.

Matt D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly K. 
Évaluation :
5

Just clean the driver seat better and smell not fresh when you get in to the truck

MOHAMMAD M. 
Évaluation :
3

Hinges and mechanical parts of the towing trailer were rusted and difficult to maneuver. Employee saw me coming back to return the towing trailer 7:20 and he told me that he was closing at 7:30 so I came back 10 minutes earlier to return it, by the time I walked to the office he had already left I don't think this location knows very much about good customer service.

MARTIN R. 
Évaluation :
1

Rented a tow trailer . It was malfunction and broken . Not stable to tow after leaving for one way bouncing around and fish tailing broke my windshield. And I had to drive 1200 miles speed limit 35 to 45 mph. All the way to TX. With emergency flashers on. Stressed out and upset through this ordeal and by the time I got to Arkansas they were by appointment only for help and they would not help me with the tire harnesses to secure the tires . And now I have a crack windshield. Very disappointing I couldn't even get road side service there were none

Donna S. 
Évaluation :
1

Service à la clientèle

TAMMY S. 
Évaluation :
3

I had a problem with the after hour check in I am a 71 year old man that not good with computer

THURMOND W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCHELLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTIS E. 
Évaluation :
1

Person working at the time was rude, when I called to make reservations the the person was very pleasant and speaking with her I would recommend the to U Haul you equipment was not up to part the truck was shaking very bad it seem as if it was pulling

KIMBERLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette C. 
Évaluation :
1

The manager came off really rude and disinterested when I asked questions. Additionally, he provided absolutely no help as I expressed my lack of knowledge. Next time, I will definitely use another location. I prefer some level of customer service.

ANGELA M. 
Évaluation :
3

Even though I had a reservation, my truck and extras were not ready when i got there. Truck door was frozen and truck was covered with snow. That would have been fine, but my brother had to clear all of the snow off of the vehicle and get the door open. We were told that Uhaul did not have a brush or snow scraper to clean off the truck, and never offered to clean the truck once I retrieved a snow scrapper from my own car. He just walked away. And the tech took so long bring the pads and dollys to the truck, we were there about 35 minutes just trying the get the truck ready to go (on our own). 35 minutes of my rental time, of which I was charged for 2 days?!!!?? I have used this location before, but never had an experience like this one!

CRYSTAL J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorrence T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCE S. 
Évaluation :
1

It snowed 10" two days ago. The trailer was filled with snow and I had to shovel it out when I got home. That's unacceptable.

DANIEL K. 
Évaluation :
5

The service was excellent!!!

Daisy T. 
Évaluation :
5

The staff made it very easy to pick up and return the rental truck. I was a little surprised that none of the staff had masks considering we are still in the middle of a pandemic. Of course, we did, so I guess its to each his own.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armand J. 
Évaluation :
5

The truck was warmed and ready when we arrived. Overall, excellent service!

JUDY B. 
Évaluation :
3

try not to smell like weed when your customers arrive

FIORI M. 
Évaluation :
1

Upon arriving the truck share would not work. The employees did not greet us upon entering and was rude during the interaction of getting the truck. Worse experience at any uhaul. Extremely poor customer service!

Sharice B. 
Évaluation :
4

With online reservation the process of picking up and dropping off the vehicle was quick. The vehicle was ready to be picked up at the scheduled time.

James L. 
Évaluation :
2

Start by keeping the quote i was told over the phone iwas quoted one price for insurance over the phone and when I got to the store it was another price I don't agree with the price I had to pay when I brought the van back 120 dallors to me was to much and I brought back the van early this will affect how I use your business next if I don't receive some kind of refund

KENNETH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ODELL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Everything was fine. The young man at the counter was a pleasure to work with.

Angelic J. 
Évaluation :
5

the staff were friendly

Carmen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie B. 
Évaluation :
5

Quick and easy process online.

Brad T. 
Évaluation :
5

Excellent service à la clientèle

LC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
3

the back of uhaul bed could of been a little cleaner

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA P. 
Évaluation :
5

The in store customer service guy has a terrible and smàrt allic attitude...

JANET B. 
Évaluation :
5

Great people at this location, I'd go 25 miles out of my way to deal with this location.

MICHAEL L.  |  Expérience générale 
Évaluation :
1

The truck rented had a towing light. I didn't know that the light had to be turned off since I didn't have any car towed. So, front desk John rubich could of explained it and wouldn't have to wait so long on the phone with help assistance.

Gricelda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS F. 
Évaluation :
4

The staff had a problem locating the key from my unit,but other than that everything was good

Chikara H.  |  Premières impressions 
Évaluation :
4

use only 1 moving company. The ones that loaded my truck were professional & careful with my furniture AND wore masks. The people u set up to unloaded were horrible, would not keep masks on AND complained the whole time about how heavy some furniture was. They were horrible & rude. I would have preferred to have only 1 moving company involved, the people who loaded the truc who by the way were awesome to work with. Its just plain stupid to have 2 different sets of people help with my move esp with how horrible the ones that unloaded the truck were

KYLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany C. 
Évaluation :
3

Make sure trucks wheels are aligned.

Jacquelyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD T. 
Évaluation :
5

No improvements needed. Excellent service and pleasant employees.

JEFFERY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emil F. 
Évaluation :
5

Satisfied Customer

Roland P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
3

Vehicle drove like crap requested a dolly on mobile app and it was not van.

Laron M. 
Évaluation :
3

The facility had a very, very strong smell of marijuana throughout. The odor was to overpowering.... truly surprised as the staff are moving vehicles throughout the day and number one dealing with customers who don't have time for that....I will not be coming back to this location and that is sad as it is such a convenient location...WOW Train your staff on professionalism and customer service.... whether legal or not, this was bad....

Lenwood O. 
Évaluation :
5

Always pretty easy to pick up and drop off

BRAD T. 
Évaluation :
5

The only pickup location was located 100 miles away until the day prior to pickup. Customer service was able to change the location to be 15 miles away, which allowed me to get on the road hour earlier. Merci.

Michael A. 
Évaluation :
4

??

Felious N. 
Évaluation :
5

CJ was outstanding! He was at work early and assisted me and others that came BEFORE opening at 9am. He made my experience one of a kind. I will never forget his generosity and excellent customer service. He should be recognized for his dedication.

CARMEN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RORY F. 
Évaluation :
3

The truck leaked exhaust into the cabin and was overly loud due to its exhaust system needing repair. It was not well maintained or this would have been fixed earlier. U-Haul should not rent out trucks that cause problematic health issues such as this one. The fact that it was in a poor neighborhood just makes one wonder if the socioeconomic status of the neighborhood was enough to warrant no maintenance being done.

Marla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE H. 
Évaluation :
1

The scheduling was a nightmare. I scheduled through the national phone line a month before I needed the uhaul only to find out the day of pick up that I wouldn't have it. When I went to my local dealer he helped me out but for a higher price and smaller truck. The truck had flat tires so we wasted hours waiting for roadside assistance.

ELAINE B. 
Évaluation :
5

Wow simply amazed in and out in minutes Employees CJ.and CEDRIC are very knowledgeable keep up the great work guys you rock 5 stars all the way

LUIS R. 
Évaluation :
5

Very helpful

Alejandro D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
1

I have been a client of U-Haul for ten years. The experience I had in the last few months was so extremely frustrated that I will never, ever work with U-Haul again. I was constantly given wrong information, my account information was messed up, even after I had called customer service and updated it two times. I was told I can vacant my unit a week after my bill's next payment cycle and I will not be charged, but I was charged for the entire month. Chris, who apparently was a fake name and did not work at the location that we rented the unit provided me other wrong information and just made my move day misurable and exteremly stressful.

Mino M.  |  Expérience générale 
Évaluation :
5

Staff friendly and professional

John L.  |  Premières impressions 
Évaluation :
5

The employees here at this location are very very nice and helpful. Made my storage experience very pleasant.

damarco g.  |  Expérience générale 
Évaluation :
5

I have used several facilities throughout US and have always experienced good service. This particular one on ROOSEVELT RD was the best one yet.

GABRIEL A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimario S.  |  Premières impressions 
Évaluation :
5

The staff gave excellent customer assistance and support professionals CJ and Cedric both require recognition for the outstanding satisfactory of a consistent valid customer. Great team atmosphere was amazing

tomil h.  |  Premières impressions 
Évaluation :
5

Staff was friendly and helpful

Tasia L.  |  Premières impressions 
Évaluation :
5

JOHN WAS A PRO IN ASSISTING ME IN MY EXPERIENCE AT U-HAUL A JOB WELL DONE FR.DAN AYERS

Dan A.  |  Premières impressions 
Évaluation :
4

The staff was helpful and the process was easy and convenient. They would have been perfect all the way around, except the locking system was loose and didn't properly work. I fixed it myself, NRP

Eric B.  |  Expérience générale 
Évaluation :
5

In the nearly 20 yrs we've been at the Broadview IL facility, we have been pleased, thanks to Manager Jon Rubich who is professional, friendly, helpful, above and beyond ~ we'll miss him.

BARBARA F.  |  Expérience générale 
Évaluation :
4

Storage units were clean n the lightning was ok. Had a unit upstairs so hauling stuff up and down was a chore

Anderus B.  |  Expérience générale 
Évaluation :
5

Someone needs to answer the phones in the morning, that's my only complaint. Other than that great people and customer service.

Curtis h.  |  Réservation 
Évaluation :
4

Very happy and pleased with location and staff

Anderus B.  |  Réservation 
Évaluation :
1

I just have to say that it was a very bad experience with the staff at this location. They are very rude an unprofessional.

SHERRI R.  |  Expérience générale 
Évaluation :
5

The gentleman on site were extremely helpful!

cassandra w.  |  Réservation 
Évaluation :
3

the facility is ok but I kept getting reminders to pay and a late charge threat weeks after I closed out the rental room. I called several times to resolve the matter.

David P.  |  Expérience générale 
Non reviews have been submitted for this location.

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