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Kent R.Customer Reviews for U-Haul Moving & Storage of Broadview
Testimonials From Recent Customers
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I was told that Uhaul was was adding additional miles due to my inconvenience and I return the truck no miles were added.
STEPHANIE G.The representative that assisted up was so helpful and made the rental experience a breeze!
Larena C.U can try to not make it so hard to get rental ns more reasonable prices nd how some customer service ppls treat customers
Raynetta L.The interior was dirty with spills. The windshield interior was dirty as well. At drop off I was charged $25 for cleaning fees and I feel that this was an incorrect charge due to the fact that this vehicle should have been clean upon pick up.
JAMEL W.Easy drop off experience, really nice and helpful staff.
Malorie F.Great job and thank you for you all help see you next time.
ROBERT R.Get the sliding front door repaired
Serge O.Trailer wasnt tightened onto hitch. Popped off hitch less than mile from location. If not for the chains def would have been major accident. Managed to attach correctly myself
Robert S.The staff at Broadview UHaul is always helpful and efficient. I rent vehicles for work, and have never had a problem. I enjoy supporting businesses in my community. Thanks Broadview UHaul
Andrea N.The young man that waited on us was very nice and was the guy when we bought the truck back
JESSIE M.I've been using this location for years. Well stocked and full service. Always satisfied.
J Bowen B.Rent here a few times a year. Always a good and easy transaction.
BARRY M.The option to pick up the truck just using my phone did not work, but luckily the employee working at the time was there and very helpful.
Micheal C.You don't have to do nothing for this location the Employee that helped me was very helpful nice very friendly
CORRINE T.They stole my identity.. I live in Texas.. I called to ask them to call the police and no response back
RICHARD N.Very well maintained location and ver knowledgeable about what equipment you needed, I was in and out and my return of the equipment was in and out also Thank you u haul
WOODIE M.Stop lying I took the hail 12 miles and you guys are implying that I dropped the gas well below what it should have been brought back at I will never use your service again and make sure I tell people of a scam you run to over charge people in this climate
terrell A.I had a horrible experience. My reservation was supposed to be at 8:30. We got there and couldn't check in online only to find out a half an hour later that the vehicle wasn't available at that location. We had to drive an extra 40 minutes out of the way to pick up. I even made my reservation two days before to prevent any problems. So why was I being called a half an hour AFTER the time I had reserved my truck for. Ridiculous. Will never use again. It set our whole day back
Angelo T.The process was seemless, keep up the good work
Antonio M.This was my worst experience ever with U-Haul! I have rented several trucks and this was really awful!
Hope R.Manager was rude and extremely unprofessional. It's impossible to communicate and ask any questions. They do not and will not tell you or explain any hidden fees. Beware people! They find any reason to charge you more even thou you return the same day. They
JORGE D.Make sure the truck has everything you say it has I had no jack for 29,99
Luvell M.Due to COVID the equipment should be cleaned and sanitized between use.
Valerie R.Easy process getting and dropping off the truck. Workers were friendly.
CHRISTOPHER P.My unit was much smaller than the description. Associate was helpful though in finding another option
Meghan K. | Online Move InI drive maybe 25mikes I was charged for 65 miles,would not refer anyone to that location!
NACURVIE S.The way some of the customers service ppls there speaks to ppls its someone I have had bad experiences with this rental nd past rental nd its unfair to talk nd treat ppls in that manner the store it self can use improvements on how u treated nd how they handle yur rental with them thank u
JUWAN D.Everything went well
Preness C.Didn't have the dolly I requested or blankets. Didn't explain anything about truck ie push button for towing where gas tank was. Not very freindly
LARRY P.Sales person I spoke to on the phone was not totally upfront or honest with his information. I had to jump thru hoops just to find out the van was not available at the location I wanted. Then he quoted me $113 rental for the time needed. He lied. And argued with, extremely poor customer service.
JOHN B.The app check is confusing. This is my second time using it and it is not intuitive.
Bryan S.The Sun Blocker was Broken, The driver door didn't close properly, The right light was burnt, and how in gods name do you ADJUST THE SIDE MIRRORS????
ALESSANDRO L.Rude customer service, had to wait for them to come in from a smoke break, they were IN FRONT of the business. The truck had a check engine light on. Gas was not where he said it was and he tried to tell me that I had to bring it back to more than where it was. Never had this experience ever before with u-haul.
JEREMY R.The last two times i've rented from this location the service has been great! I believe the name of the manager on duty is Cedric for each visit and he was extremely helpful, particularly the first time i rented. Thanks for doing such a great job. I will definitely recommend this location and use it in the future.
STEVEN V.The guys were attentive, knowledgeable and on task. They helped me in a pinch. Great job!
STEVEN H.Great service!
Frances C.I can't speak for all but everything was ok. I got in and out with no problems!
MARCUS W.John did a great job, on time and friendly service.
HARVEY B.Ever since I moved this way I have been using this location,Let me tell you these men here are very hard working,they have been helping me along for some weeks now and very welcoming and helpful,thank you guys your the best!!!!
MELISSA T.Full detailed inspections. Above below and in cab and and moving containers
MINDY N.Jonathan was extremely friendly, knowledgeable and professional!!! I plan to use this store for future rentals.
SHIRLEY E.Guys were late when I picked up Uhaul truck the first time by almost two hours. No one really seemed to care and thought it was funny they stayed out late the night before.
Jim J. | Expérience généraleVery friendly staff. Process was easy highly recommended
Valerie L.Hire people With better customer service skills. Get equipment that works the way it should.
KENNETH S.Staff were friendly, knowledgeable & helpful. Merci.
Richard J.The customer service was good
PRENESS C.Service was good, staff was polite, courteous and helpful. Excellent service!
JOHN A.There were brown drippings on my belongings. It was also more expensive than I was comfortable with.
Amakie A. | Expérience généraleKeep good workers like John
MICHAEL K.Too many extra fees!
David G.The General Manager was unprofessional. Specifically, if you are looking to assist customers with home to manage or anticipate their charges with one of your rental vehicles the General Manager's question(s) should be steered in the direction of anticipate mileage. not the exact destination of their business.
STEVEN M.Great service
Gene R.The service team at the front counter we're polite and courteous- made the transition smooth and we're helpful- Thank you !
KEVIN P.Have had a great experience always
TRACY T.The only reason why I took 2 stars off was because I arrived but the reservation had me at the wrong location. They didn't even have the unit I reserved so I was lucky because they only had 1 medium and 2 small units left. I had to take 1 of each. If the reservation was proper it would have been 5 stars. The staff was very pleasant and helpful in accommodating what I needed. Location was very clean and organized.
Valerie B. | Premières impressionsFriendly and helpful staff
silva p. | Expérience généraleGreat people at this location, I'd go 25 miles out of my way to deal with this location.
MICHAEL L. | Expérience généraleThe staff had a problem locating the key from my unit,but other than that everything was good
Chikara H. | Premières impressionsI have been a client of U-Haul for ten years. The experience I had in the last few months was so extremely frustrated that I will never, ever work with U-Haul again. I was constantly given wrong information, my account information was messed up, even after I had called customer service and updated it two times. I was told I can vacant my unit a week after my bill's next payment cycle and I will not be charged, but I was charged for the entire month. Chris, who apparently was a fake name and did not work at the location that we rented the unit provided me other wrong information and just made my move day misurable and exteremly stressful.
Mino M. | Expérience généraleStaff friendly and professional
John L. | Premières impressionsThe employees here at this location are very very nice and helpful. Made my storage experience very pleasant.
damarco g. | Expérience généraleI have used several facilities throughout US and have always experienced good service. This particular one on ROOSEVELT RD was the best one yet.
GABRIEL A. | Expérience généraleThe staff gave excellent customer assistance and support professionals CJ and Cedric both require recognition for the outstanding satisfactory of a consistent valid customer. Great team atmosphere was amazing
tomil h. | Premières impressionsStaff was friendly and helpful
Tasia L. | Premières impressionsJOHN WAS A PRO IN ASSISTING ME IN MY EXPERIENCE AT U-HAUL A JOB WELL DONE FR.DAN AYERS
Dan A. | Premières impressionsThe staff was helpful and the process was easy and convenient. They would have been perfect all the way around, except the locking system was loose and didn't properly work. I fixed it myself, NRP
Eric B. | Expérience généraleIn the nearly 20 yrs we've been at the Broadview IL facility, we have been pleased, thanks to Manager Jon Rubich who is professional, friendly, helpful, above and beyond ~ we'll miss him.
BARBARA F. | Expérience généraleStorage units were clean n the lightning was ok. Had a unit upstairs so hauling stuff up and down was a chore
Anderus B. | Expérience généraleSomeone needs to answer the phones in the morning, that's my only complaint. Other than that great people and customer service.
Curtis h. | RéservationVery happy and pleased with location and staff
Anderus B. | RéservationI just have to say that it was a very bad experience with the staff at this location. They are very rude an unprofessional.
SHERRI R. | Expérience généraleThe gentleman on site were extremely helpful!
cassandra w. | Réservationthe facility is ok but I kept getting reminders to pay and a late charge threat weeks after I closed out the rental room. I called several times to resolve the matter.
David P. | Expérience générale