Customer Reviews for U-Haul Moving & Storage of Brunswick

610 évaluations

91 Gurnet Rd   Brunswick, ME 04011
(Rt 24)

(207) 725-5818

Heures d'ouverture de l'établissement

  • Lun au dim : 24 heures
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(207) 725-5818

91 Gurnet Rd
Brunswick, ME 04011
(Rt 24)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au dim : 24 heures
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

It wasn't until I went to the facility to complete the paperwork that I was told I would have to present the contact information of a third party other than my spouse. It would have been helpful to know up-front that this information is required to rent one of your storage units. I never give out anyone's personal information without their consent, so it delayed the reservation process as I had to contact my third party to get their permission.

JOHN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bruce g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN L.  |  Expérience générale 
Évaluation :
2

They were so lost in what they were doing because they didn't have enough help. but you tried charging us over 200 $for a unit and highway tolls

SHAWN S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul A.  |  Expérience générale 
Évaluation :
4

I rented the unit from out of town and was surprised to find no staff on site at 91 Gurnet Road when I arrived to start the rental. Eventually I figured out that I had to go to 1 Cressy Road to find the main office. It would be nice if there were a sign at 91 Gurnet Road making the relationship unavoidably clear to someone in my circumstances.

David P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne S.  |  Expérience générale 
Évaluation :
5

I have never had a storage unit before. Everything was easy and well maintained. Great over all experience.

Elizabeth R.  |  Premières impressions 
Évaluation :
5

The whole crew at this location is amazing. Hard workers and always willing to help. Keep up the great work.

Doug S.  |  Expérience générale 
Évaluation :
4

My rating would have been excellent, but I showed up at the site and nobody was there. I did not see a sign clearly indicating that the site was managed at another location, so it took some guesswork to figure that out. Once I did though, the service was excellent.

David P.  |  Premières impressions 
Évaluation :
5

Had no problem getting into the storage. Everything was excellent

Gerald s.  |  Premières impressions 
Évaluation :
4

35 minute wait on hold for calls

steve j.  |  Premières impressions 
Évaluation :
1

I upgraded the same day over the phone but went to the facility and was told there was not a unit available and they'd call me that afternoon. Nobody called. I called the next day and was told a message was sent out for the manager to call me back. Never got a call back. So I had to drive to the facility to see if there's a unit available. A unit was available but it is inside a facility when I have been saying from the start I need to drive right up to a door because of my serious back issues. They said it wouldn't be a problem because there are carts available. But when I got there the carts were very small and there's a picture on the wall showing a woman using the cart to move small boxes. I said I needed to move FURNITURE, including a large couch. None of my furniture will fit on these dinky carts! When I was walking down the hall an alarm went off blasting my ears. This whole experience has been horrible. I expected a heck of a lot more from a company as big as Uhaul.

Teresa P.  |  Online Move In 
Évaluation :
4

The guys were very helpful - went out of their way on several occasions to meet my needs!

william d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela F.  |  Expérience générale 
Évaluation :
5

The facility was perfect for storage while waiting for an Apartment to be available at Cooks Corner. The on line check out process didn't go as smoothly as expected, and I had to call to find out why my move out hadn't been confirmed for many days.

Marc D.  |  Expérience générale 
Évaluation :
4

Storage unit I had needed some TLC - but I understand they addressed the issues after I moved out (insulation falling from ceiling, doors sticking). Unit was not super-tight so we did have some dust and pollen getting in. Otherwise, price is excellent and facility is easy to get to and secure!

Russ M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D.  |  Online Move In 
Évaluation :
3

I wasn't able to complete my move in as my unit did not have the lock that was supposed to be provided. I need to contact them to find out what to do now.

Adam C.  |  Online Move In 
Évaluation :
5

The only problem was being able to contact Brunswick directly. Customer Service phone number had long waits and was unable to assist with issues that arose.

leslie m.  |  Expérience générale 
Évaluation :
5

Super helpful, friendly, and efficient!

Katherine K.  |  Premières impressions 
Évaluation :
4

Cost to rent trailer was too high!

Caleb G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy J.  |  Premières impressions 
Évaluation :
3

The facility is very well kept . I stored there continuously for several years . The big complaint was that until a recent move out I'd had EXTREMELY difficult time contacting the staff at the facility. I'd call during normal hours, the call would be forwarded to a distant center, a message requesting a call back left with agent at that center with NO Results, no call back from facility. With the recent move out direct communication with the facility communication was excellent . Merci.

richard p.  |  Expérience générale 
Évaluation :
5

Dawn at customer service desk was super friendly and efficient! Thanks for the smooth transaction!

Autum J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B.  |  Online Move In 
Évaluation :
2

I had reserved a 10x10 unit for the first of May but somehow my reservation got lost with the update. I ended up with only a 5 x 15 unit which isn't really big enough. Then on top of that I was promised a lock to be in the unit when I arrived d/t paying when I reserved and it wasn't there. I still haven't recievd it.

Kristie L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M.  |  Online Move In 
Évaluation :
5

We have utilized the storage at U-Haul on several occasions. The staff are so helpful and easy to work with. A great review comes with zero hesitation!

billi jo w.  |  Expérience générale 
Évaluation :
5

Dave at Cooks Corner was very helpful.

barry v.  |  Premières impressions 
Évaluation :
5

Associates are very knowledgeable and eager to help. They answered every question I had. Highly recommended

cody k.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ray S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas M. 
Évaluation :
5

The guy that got me all set up was great! He let me borrow an adapter and when I returned the trailer he backed it in for me. Super helpful! The guy deserves a raise. I will definitely be returning in the future.

leanna H. 
Évaluation :
5

I thought the insurance was too high. It was basically 50 percent of the rental fee.

NED M. 
Évaluation :
5

Mike at the Gurnet Rd. location is fantastic. He is very nice and helpful . He really knows his stuff and is the definition of customer service.

JAMIE B. 
Évaluation :
5

Mike is the best. Just have the drop off location secure and not change after the rental transaction or during a drive towards the location that was expected and desired

kathleen D. 
Évaluation :
5

Love this location, they are incredibly helpful and friendly

nichole C. 
Évaluation :
5

Nothing, the two gentlemen there were very nice and helpful. They looked like they were enjoying their jobs and having a good time.

Kayla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leon W. 
Évaluation :
5

accomidating even though he said I had wrong paper work

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen M. 
Évaluation :
5

Manager went above and beyond to get us a truck on short notice! Also significantly less expensive than a competiter...

SUSAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dave L. 
Évaluation :
5

Great service. New truck!

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE W. 
Évaluation :
5

I have never had a bad experience with uhaul...but I will never again rent a trailer without a jack to help attach and detach the hitch. The design is ridiculous and I hurt myself.

Jim P. 
Évaluation :
4

The 5x8'trailer was well designed for loading and securing our furniture and queen mattress. It rode well on our 600 mike trip including handling some rough roads. Other than naturally blocking the rear view (but the side view) mirrors it did not negatively impact the driving of our 2003 Sienna van. The only complaint is that the safety chains seemed too long and the advice over the phone after pick-up tobtwist them still left them touching the ground

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

I thought Mike was especially helpful. He made the whole process go very smoothly!

catherine H. 
Évaluation :
4

Nothing the staff was excellent, helpful and friendly which isn't always the way uhaul has been in my experience! It was a pleasure speaking with both of those gentlemen!!

Christine M. 
Évaluation :
5

No improvement needed.

Edward G. 
Évaluation :
5

Great intake.... w/o power! Thank you!!

wende C. 
Évaluation :
5

Mike is fantastic. Thanks for all the help

JIM T. 
Évaluation :
5

The gentleman was very helpful assisting me with setup of trailer.

kip S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy M. 
Évaluation :
5

The whole experience was a pleasure....more than expected.

Donor D. 
Évaluation :
5

I received friendly and efficient service. The van was ready ahead of time and the attendant gave me helpful information about the operation of the vehicle.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck P. 
Évaluation :
5

They went out of their way to correct a snafu I had with a reservation, making sure my needs were met. Excellent people, and the van was in good repair and performed well. Kudos all around!

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jocelyn S. 
Évaluation :
5

I found the manager to be a little cold and less caring to a woman hauling a 5 by 8 on her own. But on the great side; the employee named Clement was extremely helpful, pleasent,and fare. Was a pleasure to deal with; so much so, that I hope this gives him credit where credit is due!

Virginia M. 
Évaluation :
5

The fellow at this location is very courteous and professional. I would highly recommend this location.

GORDON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW R. 
Évaluation :
5

Everything was great. Very good service.

robert J. 
Évaluation :
4

I wish that the vehicle would be filled with gas. I have rented twice with the fuel 1/2 full.

donald T. 
Évaluation :
5

We always enjoy working with Mike. He is definitely an asset to Uhaul

John K. 
Évaluation :
3

The worker Mike was great, no problems but the truck seemed really old and clunky, more so than I've ever used before. I realize these trucks go all over but the one I had seems like it should be retired. It made a lot of noises and rattles even when empty.

Shannon L. 
Évaluation :
5

Nothing. it was great.

craig T. 
Évaluation :
5

Why wouldn't it be a positive comment? Mike, Clem and Phil are three old school guys who do their job and take great pride in doing a GOOD job. They have each taken the time to form a working relationship with me and made me feel a welcome client in their busy busy day. Maybe once a year I bring them a fresh baked apple pie to thank them. Four years of renting out of Cook's Corner ... no pie. Shifted over to Gurnet when Mike started working there ... started baking pies. Food for thought :) You guys all treat me well. They just make me feel a part of the team.

CHARLES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY L. 
Évaluation :
5

Mike and Clem was very helpful and professional. I will be recommending this store and only this store to everybody. I would like to thank Clem and Mike for all there help

fred P. 
Évaluation :
1

This location is a scam! Beware!!!! I received a quote online picked up the truck with no issues.only to return it with a much larger bill than quoted,when I asked why the price change the manager got really rude and basically told me "to bad" that they don't have a 14' box truck that they changed them to 15' and added a significant rental fee with out disclosure.at the time of pickup I specifically asked for a 14'truck like I saw online had the attendant told me the 14s are now 15 with a huge price jump I would probably still have rented the truck,but I feel like I was taken advantage of and I have found out since that this perticular location does that frequently.i am now contacting the better business bureau for further results

ALBERT L. 
Évaluation :
5

24 hour drop off s a major plus to this great and convenient location.

STEVE V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan T. 
Évaluation :
5

Location was great. The hold time and customer service call center is horrible

MATT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman T. 
Évaluation :
5

Please provide the actual booking address in the confirmation email - I ended up going to all three Brunswick locations before arriving at the right place.

John J. 
Évaluation :
5

Always a pleasure to use this facility and interact with all employees here.

SHARON M. 
Évaluation :
5

This is the best U-haul rental location that I've ever used! Professional, friendly and the equipment is always in top shape.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Not a thing! Had a wonder experience renting from you.

mariah C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hope T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel B. 
Évaluation :
5

I am a repeat customer at this location and always pleased. Michael (as well as Clement and all the staff) is always professional, friendly and super efficient. Knowledgeable about equipment, rates and times. Michael takes pride in his job, the service given and he seems to care about his customers. 100 % kudos for this location.

Sabine M. 
Évaluation :
5

trailer seem to have leaked a number of thing were wet when unloaded

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKIP R. 
Évaluation :
5

Good people good customer service.

Sharon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED B. 
Évaluation :
5

No improvement necessary. The attendant was very helpful and friendly. We will use them again.

Ann H. 
Évaluation :
5

Great place to do business with - good customer service too.

SHARON M. 
Évaluation :
5

Excellent and efficient service!

JODY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heidi D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa D. 
Évaluation :
5

Outstanding personnel. They know their business, they care about the customer and the experience. Merci.

Elizabeth I. 
Évaluation :
5

Very friendly and helpful.

GRISTNA E. 
Évaluation :
5

This U-Haul representative is the best! I used him several times and he is a total pro and has a great attitude!

DAVID C. 
Évaluation :
5

Mike did a wonderful job. Not only did he call in to confirm the reservation, but when I got there he made the whole check in/out process really simple. Moving is never easy, usually stressful, and through a few simple words, and a lot of smart thinking behind him, he made the whole process a lot easier. Moving is never easy, always stressful, and Mike did a great job in making a lot less so for all concerned. His site is well-maintainedand rational to use, so please make sure he has the resources to do what he needs to do to keep doing the wonderful job he is accomplishing.

Kris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeAnne G. 
Évaluation :
5

The gentleman running the place was WONDERFUL!

Chris H. 
Évaluation :
5

Best Uhaul E)experience I have had, very friendly and helpful staff!

Corey W. 
Évaluation :
5

Nothing, really. I had a tough situation with movers standing me up and UHaul manager was VERY accommodating in all ways!!

LAUREN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELAINA S. 
Évaluation :
5

This was an amazing experience. Everything went smooth, and the gentleman who helped me was fantastic. Merci.

BRADLEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bob G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EDWARD M. 
Évaluation :
5

Mike made this easy.

mike W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adam S. 
Évaluation :
5

The gentleman there was very helpful and seemed to know the equipment well.

norman T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Mike and Clem are excellent , fully focused on the customer and their needs. They have consistently helpful suggestions. Please supply them with additional salt to tackle the driving areas out front. I would recommend this location to anyone I know.

JOANNE R. 
Non les évaluations ont été soumises pour cet établissement.

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