Évaluations des clients U-Haul Moving & Storage of Burlington

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Burlington

Cote générale :

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John I. | Premières impressions |
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Staff was amazing as always , highly recommended this location for all your storage and truck rental needs!

PAULINE B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sean G. | Premières impressions |
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The lady I dealt with at the counter had great customer service. After that I went to the storage unit and was greatly disappointed. The unit was filthy and there was a dead mouse that must have been there for a long time as it was stiff as a board and since I had to move all my furniture in the next day I had little choice but to keep the unit. Uhaul should inspect the unit after someone leaves and if it is filthy they should clean it or charge the client for the cleaning fee. Thanks, Sean

TAKEDA C. | Expérience générale |
Évaluation :

Hello I was very disappointed that it took 12 separate attempts to get a contract of my locker for my employer. You would think this would be something very simple to do as you deal with contracts everyday. I had to call back repeatedly since the contract information was incorrect, missing names, phones numbers. spelling mistakes, etc. I was also disappointed that there was no direct email address or cell number to talk with the manager. I always had to talk with someone different which complicated matters. As well, it has been a year and I am still waiting for the electric remote to access the gate. Also, there needs to be a better job when shoveling in front of the doors and there is not always a cart available in my locker complex. Thank you

Ahmed F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

John E. | Expérience générale |
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Found the monthly fee high.

mark j. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Shamfa S. | Expérience générale |
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Amazing staff, I highly recommend this storage. Very clean!

John P.
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Le client n'a pas laissé de commentaire.

Raquel A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jennifer H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Susan L.
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The entire experience was pleasant. The van was clean, very well maintained and a pleasure to drive. The online process is very simple to follow. Well done!

Stephen C. | Expérience générale |
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We made a reservation online over a week ago for a 20' truck and a 8x15x10 storage unit. We are in the process of moving and had to take the remaining items out of house and store them for a couple months. First off, the truck was quite dirty. I wiped off the steering wheel and other touch surfaces and they were disgusting. I would think with the current Pandemic, the truck would be a lot cleaner. We planned to do all the moving and storage in the one day as we just had a full truck load. I filled out all the check in information the day before, but still had to spend 30 minutes re-confirming all the same information while at Uhual after waiting in line since it is busy in the morning. We were then told that there was no storage unit of that size, but that we should go fill the truck and we will sort out the storage unit when we got back. We came back a couple hours later with the truck completely full and we're told that there we no units big enough available at that location or the one down the road. The employee was doing everything she could to find us a solution and even offered us two units. In the end, none of these solutions would work for us. We were in a terrible spot as we had all of our stuff in the truck and it was due back soon. We got back to Uhaul aroud 1:30 and it was due back at 5:00 when it closed, but it was now around 3:00 still without a storage locker. We also had multiple people helping us but had to wait around while this got sorted out. Luckily my brother in law found another storage company around the corner that was able to get us a big enough unit right away even though they were actually closed. We regrettably cancelled our Uhaul storage unit as the reservation was never fulfilled. On top of that we had to buy two locks and insurance for the two units we were supposed to get, but they had issues giving us a refund. All in all, we are very disappointed in this experience and I think Uhaul has a long way to go to get their reservation system working much better and inline with other companies. It left a very bad taste in our mouth as moving is already stressful enough. The staff at the Uhaul location were very accommodating trying everything they could to find a solution, but ultimately the systems used by Uhaul let us all down. I know no one will read this or care, but we will be hard pressed to use or recommend Uhaul in the future. Also, an idea for you would be to recommend a storage locker based on the truck size rented. Example, a full 20' fills a ?x? x? storage locker

David M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Adekunle I. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Edward N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

olivia m. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jose L.
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No clear instruction at a sight. Had to go back and forth to the nearest location for assistance.

chad n. | Expérience générale |
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Friendly staff with clean and secure units.

C-Sydney R.
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We were very pleased with the response of UHaul in Burlington. Due to provincial border closings we had to alter our departure date 4 times. Always a courteous response with no problem making the changes. Thank you

CURT G.
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Le client n'a pas laissé de commentaire.

Kim S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LOUISE P.
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Le client n'a pas laissé de commentaire.

Jesse K.
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Le client n'a pas laissé de commentaire.

Marlene S.
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Le client n'a pas laissé de commentaire.

Marc T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Fernando M.
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Le client n'a pas laissé de commentaire.

Trevor S.
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Everything was fantastic! The lady working was very helpful and friendly!

Fabrizio M.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

Shawn M.
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Le client n'a pas laissé de commentaire.

Eliot M.
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Friendly, helpful staff

kamaldip S.
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Le client n'a pas laissé de commentaire.

Richard B.
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Good service considering the times we are presently in.

constantino U.
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friendly people. I recommend that location.

Nigel P.
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Le client n'a pas laissé de commentaire.

Ronald F D.
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Le client n'a pas laissé de commentaire.

Chad M.
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They didn't have a appliance dolly that I reserved online which was extremely crucial.

Pamela C.
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Le client n'a pas laissé de commentaire.

Sheri N.
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Le client n'a pas laissé de commentaire.

yousif H.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

ken H.
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Friendly, informative staff!

Mike J.
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Have the truck available at the location I had to walk to the storage location down the street to get my truck

Kevin P.
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Le client n'a pas laissé de commentaire.

Ana M.
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The online links made it easier to return the truck without the need for a staff member to be present which meant I could drop off after hours. However, no information about the gate was given so I had to wait for another u haul user to show up in which he then opened the gate for me to park the truck. Overall, good because if I had gone during open hours, staff would have helped me out.

Rodney N.
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Pats on the back all around

Martin B.
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Reserved on-line, retrieve my vehicle on-line,all worked fine

A S.
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Michael at this location was courteous professional and worked quickly through a busy time. I'm impressed and will refer this location to my clients.

blair C.
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Le client n'a pas laissé de commentaire.

Darcy P.
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Great customer. The entire process was great from Start to to finish. JoJo and Prim were very helpful

Elizabeth R.
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Le client n'a pas laissé de commentaire.

Andrea G.
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I rented a small trailer - there were no problems! I arrived at 7am for storing opening and staff were already there and ready to go. Friendly service and a good price. Thanks for making it easy.

Vlad M.
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Card reader should be updated to accept tap. Or even payments over internet. Less touching is possible with small changes.

John F.
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Clean the truck! Smell of smoke also! Nice And helpful ladies in the Office

Rob B. | Expérience générale |
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I had a storage locker at the Burlington Mainway location for over a year. The facility was well taken care of and the staff is friendly, and accommodating.

Ketankumar P.
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Le client n'a pas laissé de commentaire.

Basil A.
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Le client n'a pas laissé de commentaire.

LUKE B.
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The employees I interacted with on pickup and drop off (albeit briefly) were friendly.

Cristian M.
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Le client n'a pas laissé de commentaire.

Tim K.
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Le client n'a pas laissé de commentaire.

Andrew M.
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Le client n'a pas laissé de commentaire.

Tony C.
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Le client n'a pas laissé de commentaire.

david m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mike D.
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Le client n'a pas laissé de commentaire.

Paul R.
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Le client n'a pas laissé de commentaire.

Benjamin R.
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Very pleasant and helpful staff. Truck was ready to go when i arrived. Checked in online so minimal contact.

sandra P.
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Staff were very friendly and accommodating. They were able to serve us with very short notice and went out of their way to help us. Would recommend them to anyone

Christopher C.
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All the staff at this location are very friendly and Custer service focused. I had a great experience. Kudos to management and staff!!!

Norman W.
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The trailer was far from being in ready to use condition. Tire pressures were both down with one tire at less than 20 lbs and a leaking valve stem that I had to repair to be able to use the trailer. The lady in return was apologetic but this rental was a fiasco.

Mack S.
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Le client n'a pas laissé de commentaire.

Thomas C.
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Le client n'a pas laissé de commentaire.

Christine K.
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Tracy and her staff are awesome! Very kind and friendly people who make sure your moving experience is less stressful. I got to the U-Haul early, and Tracy opened the door and dealt with me immediately. I would recommend this U-Haul to anyone looking for an easy moving experience.

Kenneth D.
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Le client n'a pas laissé de commentaire.

Tania C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

John L.
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Le client n'a pas laissé de commentaire.

alvaro B.
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Great service. Very enthusiastic and polite. Highly commendable.

Shalyn W.
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Great staff, safe, simple transaction, went very smoothly

Patrick D.
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Everyone was very nice. Great process. Signage for the personal vehicle parking area could have been helpful. The place where I was directed to park did have no parking signage on it. Felt nervous parking my car there. But it all worked out fine.

Neil C.
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Le client n'a pas laissé de commentaire.

Kyle A.
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Uhaul 10ft truck was given to me 3/4 full. I let the staff know and they said it's fine and that I would not be charged to fill up the last 1/4 tank. Before dropoff, I filled the uhaul back to 3/4 and let the staff know again not to charge me for the last 1/4 of tank. Older staff member continued his conversation with another staff member and must have not listened to what I said. I got charged $37 for the last 1/4 tank without even using it. Young staff members were very polite but the older staff members did not seem to know what was going on at this location. Would not recommend this location.

John H.
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All's good. I get friendly knowledgeable staff helping me every time. This time would have been the 6 or 7th time I have used them this year.

Juan M.
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Le client n'a pas laissé de commentaire.

Glenn H.
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staff were very friendly

Harold M.
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Le client n'a pas laissé de commentaire.

Roger E.
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Ladies on staff on the rental day pick up we're very professional and courteous Good job??????

curtis W.
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Le client n'a pas laissé de commentaire.

NICOLAS V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert C.
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Staff at this UHaul are excellent, courteous and warm. Wouldn't go anywhere else for my truck rental

Jim P.
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Awesome Uhaul agent!!

Rasak B.
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This is the 2nd time extra charge is been applied to my card without any justification.

Liana T.
Évaluation :

Wendy and Emilia were the best!! I had never rented from U-Haul before and these people could not have made it any better. Also, when I returned the truck, the gentleman who greeted me was great also! Don't remember his name but he was an Indian fellow. :)

Margarida M.
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Le client n'a pas laissé de commentaire.

Bruce D.
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Le client n'a pas laissé de commentaire.

Paul N.
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Outstanding experience, clean vehicle, great staff, helped me with all my questions. Would highly recommend anytime. Thanks for helping me move my kids back home. Be Safe!

ariel N.
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Staff was friendly and informative. I would definitely recommend this location to family and friends!

Sydney R.
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Le client n'a pas laissé de commentaire.

Tony C.
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Le client n'a pas laissé de commentaire.

RANDALL R.
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Le client n'a pas laissé de commentaire.

AJAY N. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Graham P.
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Always easy. See you again

evangeline t. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Peter F.
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Great transaction. Friendly helpful staff. No hassle pick-up and drop-off.

Anthony H.
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Great staff....all good ........

chris T.
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Le client n'a pas laissé de commentaire.

Stephen G.
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Le client n'a pas laissé de commentaire.

Thomas G.
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Le client n'a pas laissé de commentaire.

Claudia A.
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Staff was very pleasant, explained everything. The right vehicle was ready no waiting time. I am considering using the rental service again in the near future.

Malik R.
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Le client n'a pas laissé de commentaire.

Shawn R.
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Very disorganized took over an hour to pick up a trailer. They don't even know what unit numbers they have in there yard

Todd F.
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Le client n'a pas laissé de commentaire.

William B.
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Le client n'a pas laissé de commentaire.

JP O.
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Smooth operation. Great staff.

Paul L.
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Le client n'a pas laissé de commentaire.

Ioan R.
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Le client n'a pas laissé de commentaire.

Allan M.
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Le client n'a pas laissé de commentaire.

Ryan B.
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Great service don't change a thing

Mary P.
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Le client n'a pas laissé de commentaire.

DANE B.
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This was, yet again, a different pick-up location than requested...in another city. This happens to me 80% of the time and I've rented about 10 times in the past 3 years. This is very frustrating.

Joseph M.
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Le client n'a pas laissé de commentaire.

Janet F.
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I declined the safe travel $15.00 insurance charge but they billed me for it anyway! I'm going to call on Monday to complain!!!!!

Craig W.
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Le client n'a pas laissé de commentaire.

Roger C.
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Service the trailer tongue jack. This is the fourth time is the last three mont that I have rented at this location. I was made to do the hook up by myself . The Tongue jack is rusted and has not been maintained thus the difficulty operating it. I literally threw out my shoulders attempting f to wind it up and down. Please service the trailers and lubricate the moving parts

todd d. | Expérience générale |
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No complaints!

LES P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

nestor t. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LES P. | Premières impressions |
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We made a reservation yesterday (March 29th) to rent a locker for our upcoming move, and a one-month fee was charged to our Visa a/c. Our daughters have instructed us (!) not to leave our home at present, so we phoned your office this morning to cancel the booking. Your representative without hesitation cancelled it and said a Visa refund would be given. We continue to be impressed with your company's representatives and your ethical practices. Thank you.

Oscar P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kim S. | Premières impressions |
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It was a bit stressful to be honest because the unit I had seen and reserved 2 weeks ago in the store was taken by someone else, leaving me with having to take a larger unit at a higher cost.

ADAM D. | Expérience générale |
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Very helpful and kind staff.

DAVID W. | Expérience générale |
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Storage was convenient & effective for me over the past 9 years. Thank you.

charles p. | Premières impressions |
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Quality service, thank you.

QUANG L. | Expérience générale |
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Very happy with the service

ADAM C. | Expérience générale |
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Friendly staff and easy access to the storage unit.

Tom M. | Expérience générale |
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Excellent experience overall.

DON E. | Expérience générale |
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I have been very pleased with the service

David L. | Expérience générale |
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After 18 months, I moved for 1) No access after 7PM without paying an additional $10/month - Most other companies do not charge this extra fee. 2) Staff ignore or very slow to resolve complaints

adam b. | Expérience générale |
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Great team lead by a great manager. Thank you for helping me during such an important time for me.

gwen a. | Expérience générale |
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The staff was friendly however the trailer I asked for was not what was available when I went to pick it up. Long story short, two hours paid for movers Standing waiting and $100 In gas. Brutal

Anatoliy M. | Expérience générale |
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Charged me for extra month after I moved out

Garth D. | Premières impressions |
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Good service

Gail E. | Premières impressions |
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Staff was very friendly and courteous. Very knowledgeable and helpful. Clean place and easy to assess. Thank you for the great service.

Oscar P. | Premières impressions |
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Very good service

Val W. | Expérience générale |
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Wendy and all the associates I dealt with were very professional, well informed, and accommodating. Very customer friendly and extremely helpful above and beyond my expectations. Thank you!

Beverley B. | Expérience générale |
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Would use again.

Ben V. | Expérience générale |
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Dealing with U-Haul on Mainway in Burlington, Ontario was an excellent experience. Huge kudos to employee Chris who was repeatedly very helpful every step of the way; very excellent customer service!

ALdahhak A. | Expérience générale |
Évaluation :

Most of the staff weren’t friendly specially their Lady Boss...

Val W. | Premières impressions |
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Great team, friendly, courteous, organized and very helpful. Very accommodating regarding dates, times, and products available. Highly recommend trying this facility, you won’t be disappointed.

Mena M. | Premières impressions |
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Very helpful!!! Would highly recommend U-Haul.

brad h. | Expérience générale |
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Staff were friendly and knowledgeable

Bansimba m. | Premières impressions |
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Your service is extremely best.

Christina C. | Premières impressions |
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The minute in the door, staff did all to assist with what we required; gave options/alternatives; didn't press to purchase; all while training, assisting another customer and answering phones.

HAROLD W. | Expérience générale |
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Never had my broken light fixed. Was forced to bring a flashlight everytime... from the get-go.

BARBARA P. | Expérience générale |
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The staff at Walkers and Mainway location were very helpful and very organized. Having lockers, trucks, boxes, etc. All at one location made my move go very smoothly. Thank you to amazing staff.

BILL G. | Premières impressions |
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Top notch, couldn't be better.

sue m. | Expérience générale |
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thank you.

mitch s. | Premières impressions |
Évaluation :

Reps on the 800 number are pleasant, knowledgeable and helpful. Gentleman (Paul) in charge at the Belmont, Ontario CA loc. asked me to text him credit card info to secure rental. Very unprofessional.

Gordon C. | Premières impressions |
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Everything was ready for us and we were given extra storage when we needed it!!

Robert O. | Premières impressions |
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Service could not be better. From the first phone ,call to the warm friendly service at the office checking out the Different size units. To signing up Just ask for Wendy. Best of the best..

Peter B. | Premières impressions |
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Good fast service.

Clarence B. | Premières impressions |
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Very friendly accomadating, and professional very happy repeat customer!

todd d. | Premières impressions |
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Unit I asked for was not ready and unit provided has a water compromised ceiling. This has caused issues with my move. Any assistance appreciated

izad f. | Expérience générale |
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Friendly fast service

brad h. | Premières impressions |
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Efficient aand courteous

AUSTIN D. | Expérience générale |
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Friendly staff

JAMES G. | Expérience générale |
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No issues

TINA G. | Expérience générale |
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Always friendly staff and helpful.

doug b. | Expérience générale |
Évaluation :

A well run facility with great staff. Keep up the good work.

Mark T. | Expérience générale |
Évaluation :

All aspects of experience were great.

ROBIN D. | Expérience générale |
Évaluation :

Do a test of your email address before you leave to ensure you do get your invoices and receipts.

Russ L. | Expérience générale |
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Great customer service, kind & helpful. I'll definitely recommend them.

Debbie M. | Réservation |
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Excellent customer service. Very efficient and courteous

karen c. | Expérience générale |
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Excellent customer service! Friendly, considerate and professional. It was a fantastic experience for me. Thank you very much! Sincerely yours, Karen Clarke

JAMES M. | Expérience générale |
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Nice clean storage, friendly staff.

FIONA H. | Expérience générale |
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Staff are exceptionally friendly and helpful. Ground level units make loading and unloading easy.

carl w. | Expérience générale |
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would definitely use this facility again

Marie Eve B. | Réservation |
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The storage facility staff was very nice and I have been easily able to access the facility after hours with my code

Joan M. | Expérience générale |
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Wendy is friendly experienced and very customer focused. We have used this site before and would use it again. Wendy is the best!!

Joan M. | Expérience générale |
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Our family has used U Haul multiple times. Very helpful and kind. Wendy at the Burlington site is most helpful . We were so impressed my son works for you!!

Liz e. | Expérience générale |
Évaluation :

still waiting confirmation of my full refund. I booked a storage locker online. when I arrived you didn’t have one. The rest were double the size. booked. Or dirty. Had no locker 2 days before move.

mark s. | Expérience générale |
Évaluation :

U-Haul at Mainway in burlington was very clean, lighting was good and staff is very friendly and helpful. I would recommend this site to anyone looking for a good storage company. Mark S.

Susana C. | Expérience générale |
Évaluation :

Wendy is a great manager. She goes out her way to find solution to ease your problem. Always feel safe to use their establishment. Thank you Wendy!

Non reviews have been submitted for this location.

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