Customer Reviews for U-Haul Moving & Storage of Burnsville

7 767 évaluations

1630 W Hwy 13   Burnsville, MN 55337
(Hwy 13 and County 5 - Northeast Frontage Road)

(952) 894-6760

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(952) 894-6760

1630 W Hwy 13
Burnsville, MN 55337
(Hwy 13 and County 5 - Northeast Frontage Road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

When I dropped the truck off the people at the Burnsville location could not have been any more rude or less helpful as i tried to ask questions

Cameron K. 
Évaluation :
1

Get more professional and clean cut people working their

CAROLYN W. 
Évaluation :
5

Nothing everyone was very good I was very pleased

Richard F. 
Évaluation :
5

Staff provided good customer service. Truck was good.

Anwar H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
5

Was quick and easy. Eagan location Eric was so rude. Will never go to that location

Dzmitryi Z. 
Évaluation :
5

I can't think of anything. Fast, efficient and friendly.

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jason S. 
Évaluation :
5

The staff was so nice and made my morning less stressful!

Marilyn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
2

No where to park. Get a bigger lot or store less equipment. Seriously I would not even have accepted the discount to take it there if I knew it was so hard to maneuver in and out and find parking. Will be actively avoiding this location in the future.

Isaiah B. 
Évaluation :
5

Needed to help with a last-minute emergency move, and they came through. Seemed like a great crew.

Randall H. 
Évaluation :
5

Checking in/return went smoothly for both the truck and auto transport.

Carol L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk H. 
Évaluation :
3

Explaining the extra charges rather than printing a receipt and walking away.

Randy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl G. 
Évaluation :
2

Employee was not happy that I did the “return truck online” process, but my online reservation said to do that when bringing the truck back so I followed all the prompts, parked it in a spot, took the photos and when I brought back the key he rudely stated I should have parked it right up front so they could inspect it and done the return process for me

Mjchael M. 
Évaluation :
1

AC was broken. The floor was popped up and allowing heat to come into the cab from the engine. The truck was dirty. Worst experience I have had with uhaul.

Ryan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete S. 
Évaluation :
5

Fast, convenient, friendly employees, good price, equipment well maintained and the trailer towed effortlessly. Merci.

Susann R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maynard T. 
Évaluation :
2

There was no working fan in the truck on a very hot day. It was extremely uncomfortable. I asked for a discount and they said they don't offer discounts. They didn't seem very concerned about it.

GREGORY R. 
Évaluation :
4

The guy with the beard was awesome. He made me laugh and helped bring tmy morning in with a smile! His personality was just what I needed! Very knowledgeable and helpful.

Dianna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fana A. 
Évaluation :
5

extremely professional and made me feel right at home.

scott T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gamal W. 
Évaluation :
5

Picking up the vehicle and dropping off the vehicle was a good experience. The customer service people were respectful and pleasant! The vehicle was great. I have rented many times and each time have been satisfied.

Lori L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cole H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesson E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iowa P. 
Évaluation :
3

Location and Employees were nice and friendly Truck was old defrost fan did not work and back of truck was leaking

Marcus J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B. 
Évaluation :
5

I was told at the last minute there was none available at St Louis Park and so it was switched to Burnsville. Fortunately this wasn't too far away but it would been better not to have this suddenly changed.

Peter V. 
Évaluation :
5

Nothing. It was a great experience.

Thomas C. 
Évaluation :
5

Flawless pickup and drop off

Juan B. 
Évaluation :
5

The email took me to a dealer on county road 5. I found out that the trailer was not there. The owner of the place was rude and abusive. The place on county road 5 and 13 was very nice.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fuad M. 
Évaluation :
5

Transaction went really well

Juan B. 
Évaluation :
5

When someone is struggling with transferring personal items, help would be helpful.

Ruth S. 
Évaluation :
5

Friendly and helpful Staff

Gregory H. 
Évaluation :
5

Was really grateful this dealership could accommodate a last minute change from a 20' to 26' truck. The staff at this location is top notch from a service perspective. My only recommendation is to U-Haul the company - reevaluate the age of the fleet. I was grateful for the 26' (and we used every inch of it), but the truck clearly has seen better days.

Karen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Very nice staff!

cheryl L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
5

Nothing needs to be improved it was excellent service and very nice respectful people that work there i would highly recommend this location to anyone i know.

Mike W. 
Évaluation :
3

Truck was dirty inside the cab and back. A U-Haul blanket was tossed in the back (not even folded like it states inside the truck). Gas was left at half a tank, which made filling up more of a pain in the butt

Gerald K. 
Évaluation :
5

This location was a complete 360 from the pick up location. The guys working were very friendly and approachable.

Michael H. 
Évaluation :
5

Smooth and quick rental and transaction. Thanks!!!

Brian K. 
Évaluation :
5

customer service was excellent

Hatdexa N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott M. 
Évaluation :
5

Excellent nothing to improve thanks 🙏

Khadar A. 
Évaluation :
5

Overall a very good experience!

Dennis B. 
Évaluation :
5

Excellent service by the person who helped me out during my rental on the16th, 2022. (Saturday)

Devindi L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niels J. 
Évaluation :
5

Awesome customer service!! Everyone was so nice, and helped me out when I needed to keep the truck longer than expected. I was very impressed with my first time using Uhaul. Thanks!!!

Julia M. 
Évaluation :
5

Towing a car behind the u-haul with no trailer brakes was a little sketchy going down the mountain. 5 000 lbs of vehicle & trailer are pushing the trailer when braking occurred. Vibration & shaking occurred.

STEVEN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

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GABRIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRYSTLE K. 
Évaluation :
4

The location was a bit confusing when trying to return the truck after a Long drive and unpacking process. Overall, it did go smoothly.

Deborah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance B. 
Évaluation :
5

Easy, pleasant, good value. Good staff at Burnsville location.

Tom C. 
Évaluation :
5

We always go to this Uhaul. Efficient, knowledgeable and professional!

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
5

Nice and clean. Representative was helpful. He even called me later to tell me he had my glasses I left in truck.

Brian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Fast friendly service. Gabriel was very helpful, knowledgeable and took care of my needs with a smile on his face. Thanks, I definitely be back!

Brent T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAROLD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEB O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan A. 
Évaluation :
1

The guy with the curly hair was very unwelcoming, I had previous issues with U-Haul the day before with the 24/7 pick up and went in and explained it to him and he could care less. I was explaining how online it says my reservation is 100 % guaranteed other wise I get a credit of $50 and he was like no that's off you come here to get a truck and it's not available. Which is what happened except not this location he said well it wasn't here and I said maybe I should just call U-Haul about it and he said if you would've stopped talking I could've told you that. I couldn't believe it, than I continued to get my U-Haul my driver apparently owed $20 so she was restructured getting a U-Haul I was the one moving it was my sister driving it for me and because of that he said even with a different driver with me moving now they could no longer rent a U-Haul to me. I couldn't believe it! Moving is already so hard to come in and need help and the guy is just so careless and emotionless and rude was very disturbing when I left I asked for hair name and he said no I'm not giving it to you. Hispanic, curly hair, heavier set. I want him to be talked to, I will figure out his name because I need to make a complaint the way he treated me was so horrible.

tIERRASHA A. 
Évaluation :
4

Billing process was confusing. I was double charged for pads. Unclear what final bill was with rental and supplies. Propane fill has been out of service for several weeks waiting on a valve.

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
3

The address on google doesn't match location of store

Jacob E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA H.  |  Premières impressions 
Évaluation :
5

The young man that waited on me was knowledgeable and walked me to my site and made sure door went up and unit was clean.

THERESA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leah S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Florine W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mychael h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles h.  |  Expérience générale 
Évaluation :
4

Great experience overall, I ended up needing more space. The location I moved to had a decent amount better rate for the new size and slightly more convenient standard access hours.

Daniel H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHENELLE W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leah R.  |  Expérience générale 
Évaluation :
5

Great overall experience with the entire team and a special Thank You to the manager who definitely sets the example of how to take care of a customer! I am grateful for his help and his teams commitment to professional customer service!

JOE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen K.  |  Premières impressions 
Évaluation :
5

I have done business here before with rental equipment....I did not think twice about coming back to rent a short term storage locker....staff was great to work with!!

Todd O.  |  Premières impressions 
Évaluation :
3

The app was horrible. Not easy to upload my license, change my reservation. I tried checking in my uhaul truck and could not and was on hold for almost 40 min before hanging up. I ended up having to wait to return my truck until the location opened which caused me using more miles and gas. Would not recommend dropping off your truck after hours.

Kristin M.  |  Online Move In 
Évaluation :
5

They were so friendly and helpful when I needed any help. I thought that there price for storage was great and a great location for our family!

Barbara L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurinda N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arbery B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

dione m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC W.  |  Premières impressions 
Évaluation :
5

Melissa is the best manager ever. She keeps the place clean and tidy. The staff is also friendly and helpful. We had a great experience. We highly recommend using Burnsville Uhaul.

Daniel R.  |  Expérience générale 
Évaluation :
5

VERY HELPFUL STAFF!

JOE B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenea N.  |  Expérience générale 
Évaluation :
5

The gentleman who helped me obtain a storage unit was very professional and helpful. I highly recommend this Uhaul location!

Laurinda N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

meti m.  |  Premières impressions 
Évaluation :
4

I think the corporation should invest some funds and up date a very very very needed computer software AND hardware gear. The PCs are crap and antiquated. The POS stations do not work and most credit cards have to be typed in manually.

MARK P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

Great place to store your stuff. Usually always quiet and the carts were a huge help!

Melissa P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa g.  |  Expérience générale 
Évaluation :
5

It was frustrating to have lights go off every 20 min or so. Also frustrating was the lack of lighting in the unit and no electricity available. Also, the dumpster was not readily available, even for a charge. Therefore, much junk was just left. Otherwise, the facility was good.

JILL E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aria W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B.  |  Expérience générale 
Évaluation :
5

My U-Haul truck rental and storage experience was excellent and made my move much less stressful. U-Haul gets a high recommendation from me.

Amber C.  |  Expérience générale 
Évaluation :
5

Very calm, helpful staff.

NINETTE V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mavis V.  |  Expérience générale 
Évaluation :
3

I have been using this storage facility for several years. Always been easy to deal with and pay for. Sometimes the customer service is better, but it's never been really bad. Busy place, so somtimes there is a wait, but understandable.

KAREN O.  |  Premières impressions 
Évaluation :
5

Everyone was super nice and efficient. Facility is clean and feels safe.

Melissa T.  |  Premières impressions 
Évaluation :
3

Overall this was a good experience. Only downside was I was told initially that the rent for the unit would be refunded prorated. When I moved out, I didn't get a response for 20 days after I submitted the move out request and didn't get my prorated refund back either. The unit itself was clean, secure and easy to use. Would recommend but with the disclaimer about not getting the prorated refund at the end.

Andrew L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY V.  |  Expérience générale 
Évaluation :
5

My Experience with U Haul has been Outstanding so far. Melissa helped me and she was fast and efficient and answered all my questions before I could even ask.

Jacob R.  |  Premières impressions 
Évaluation :
5

I had a great experience working with the staff. Friendly and willing to help if needed. I had an issue with billing my second month, but they were able to fix easily and without any other issues.

William T.  |  Expérience générale 
Évaluation :
2

As stated above, I reserved a locker at Relaible Mini warehouse, Apple Valley, MN listed in your website as an Available option! I just moved to MN from NC with all my stuff. Only to find out that the facility is still under construction!! I was NOT told this. Completely I acceptable. I had to go to another facility in Burnsville and get 2 smaller lockers (on different floors) rather than the 1 larger one I reserved and for more money. I had to pay my movers an additional $200 due to the travel time to new locker and the fact they had to go upstairs for one of the lockers. I'm completely dissatisfied with this situation. I spoke with a manager yesterday who gave me a small credit to be used later, but I am Not satisfied with this. It was a huge error on your part to have on the website and it says it is open and available. This is false information. The Burnsville facility was helpful and I have nothing against them. I also had an issue with my uhaul truck rental that I reserved in Canton, NC (when my scheduled movers never showed). I arrived to get my truck and was told they didn't have my truck. I had already driven an hour one way to get the truck and had to drive an additional 30 mins to get a truck in Asheville, NC. This whole uhaul experience has been awful. I need someone to contact me please.

Sarah O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eron Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

The only thing was when we moved it was a hot humid day and inside the storage building was 100 times worse. No air or A/C or even air flow of any kind. But overall our locker was secure for the 4 years we had it

haley r.  |  Expérience générale 
Évaluation :
1

We are being charged monthly fees/late fees when we've move out of our unit! We moved out TWO months ago and I've gotten several emails/letters in the mail saying we owe money! We've submitted all the correct paperwork and the unit is empty, lock removed and clean. I've gotten no response from the office.

Erica K.  |  Expérience générale 
Évaluation :
5

Staff very receptive and helpful!

Juan L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Expérience générale 
Évaluation :
5

We had a great experience. Clean maintained storage facility.

erica l.  |  Expérience générale 
Évaluation :
5

I moved a 3 bedroom into storage by myself. It was hard but uhaul and it's services made it a great experience.

Blanca M.  |  Online Move In 
Évaluation :
5

Excellent customer service from the woman who helped me at the front desk.

Andre L.  |  Premières impressions 
Évaluation :
5

I found the rates to be competitive, the facility well maintained, and the people who worked there to be knowledgeable friendly and very helpful.

cheryl u.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELI J.  |  Premières impressions 
Évaluation :
5

Everything went about as smooth as could be asked. Friendly and knowledgeable staff.

William T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erika n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A.  |  Premières impressions 
Évaluation :
5

Best u-haul in the twin cities. Fix your alarm tho ugh please.

Pete C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valerie g.  |  Expérience générale 
Évaluation :
1

Mold in units Maintain humidity better and use mold inhibitors.

ryan h.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASHA K.  |  Expérience générale 
Évaluation :
5

Thank you Melissa Deason for your exceptional professionalism, courteousness, and human kindness to me in providing the best option with my accounts with U-Haul. I am without reservation grateful to you, and I am glad that you are a valued manager and associate of U-Haul.

YAHEL E.  |  Premières impressions 
Évaluation :
4

My alarm disarm card never worked for my entire stay. I was told "you'll hear the alarm but dont pay attention to it" So I didnt pay attention to it and took care of what I needed. Nobody ever came to check and see if I belonged there.

todd k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misael C.  |  Expérience générale 
Évaluation :
4

the only thing was that the day of my check in it took an hour to check in which to me it was longer than any other place. Not very happy with the long wait.

damairs h.  |  Expérience générale 
Évaluation :
2

Your customer service is the worst for such an easy facility to maintain. I was wrongfully informed on "pro rating" my unit if I didn't use the whole month. Unfriendly customer service and everyone there seemed to hate their job. It's sad that the best part of my experience was my unit was close to the door so it was easy to move in and out. Get people who actually care about their job.

Scott F.  |  Expérience générale 
Évaluation :
5

The staff was very nice and helpful with my understanding of trying to find the best place to store my stuff.

Reginald S.  |  Premières impressions 
Évaluation :
4

The access to the locker and the locker itself was great. This tends to be a very busy site and I had some trouble with the online ending of the locker reservation. However, Alex Wise helped me out over the phone and took care of everything very quickly. I would not hesitate to use this site again for any storage needs in the future.

Brian & Rebecca B.  |  Expérience générale 
Évaluation :
4

Everyone but Melissa was an idiot. Thank god she is there or I would not be.

THOMAS G.  |  Premières impressions 
Évaluation :
5

Staff is welcoming, friendly, and knowledgeable

katherine m.  |  Premières impressions 
Évaluation :
5

Very pleased with the service and storage unit. If I need storage in the future I will be contacting this facility again. Merci.

Karen C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Skipper H.  |  Premières impressions 
Évaluation :
4

The only complaint I have is that there was a musty odor when I cleared out the storage locker which was unexpected, especially since everything was clean and dry inside. Other than that, I have no issues with our experience at this facility.

CATHERINE H.  |  Expérience générale 
Évaluation :
5

The staff was always there to answer any questions we had.

MARJORIE J.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

James M.  |  Expérience générale 
Évaluation :
4

Very professional and hard working crew. Thanks for your help during the covid crisis gentlemen.

Terrance Q.  |  Expérience générale 
Évaluation :
2

Went in a moved out and told them I would be out by the end of the day and they said they couldn’t close out my room because they were closing soon..... so I went online to do it and a week later with no response I called 30 minutes before Closing and magically in 5 seconds my room is closed out....

JUSTIN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony T.  |  Expérience générale 
Évaluation :
3

This site is ok, but I think the Uhaul system has a lot of miscommunication, like I don't know I need to schedule ahead to get my Ubox. After I get them to bring out the Ubox, they didn't take it back to storage and just leave it outside for 5 days which is the next appointment i scheduled when the weather is -10 F.

PoHung W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David U.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chaquetta T.  |  Expérience générale 
Évaluation :
5

I loved that it was 24hr access, it was clean, and secure! Merci.

Kazoua Y.  |  Expérience générale 
Évaluation :
1

I used this facility to rent truck for my moving as well. I was intimidated and abused by the staff. The associate does not have have a concept of respect and what is to work on customer services. He was extremely rude and inappropriate, the man thinks he is the big macho talking to me like I was garbage or had some type of thing going on with him! I never experienced such of tragedy from an employee from Uhal. I moved few times and I noticed his poor behavior and not to talk about his work ethics! I wonder if he knows what I am referring to. The supervisor in charge was just as bad to communicate and understand and abide by work policy and rules!! Totally scary and frightening for a single woman that is paying for the equipment!! These experiences were unreal to me! For real!!!

Artemis P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rex O.  |  Expérience générale 
Évaluation :
3

The first Gentleman was very nice. His supervisor- Assistant Store Manager was arrogant and argued about everything. The co worker apologized for him. I like your facility, have used it for 7 years, first when my home was destroyed In 2012 by neighbors house fire. I've seen a dozen or more associates work here. Mostly very questionable and seemingly uneducated about customer service as well as grammar and cleanliness. That saying, I believe you hire people that need a second chance in life, and I think that's great. The Store Manager on Friday March 20 was personable, knowledgeable, clean and friendly. I checked another facility only because the prices are more then I wanted to pay. I decided to rent again because I knew what to expect, I trusted the company and it was generally comfortable. I was disappointed on Sunday March 22nd the SM was not working. The associate pleasantly surprised me after the initial perception of his very dirty appearance. He was very helpful, concerned and friendly. I felt perhaps since I've been an outstanding client of yours, for several years, never missed a payment, left everything clean, when leaving and convinced my Sister, Mother and Grandmother to use your units, the ASM would be a little more accommodating and less arrogant and condescending. I don't like leaving feeling uncomfortable to return. The only good thing is I may never have to see the ASM again. I seldom go in the office area other then to rent a uhaul truck. I also am a Store Manager of high end, luxury retail for over 25 years and expectations are much higher then everyday retail. I hope you know I am happy with the facility, just never know what kind of service (or attitude) to expect when I have to interact with associates. Thank you Kirstin Poole

Kirstin P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A.  |  Expérience générale 
Évaluation :
5

From move in to move out the Burnsville staff was helpful, knowledgeable, and friendly.

beau r.  |  Expérience générale 
Évaluation :
5

Would recommend

KIM D.  |  Expérience générale 
Évaluation :
5

Very good job with everything! Impressed, as always, with U-haul.

KYLE A.  |  Expérience générale 
Évaluation :
4

I never had to use my card to enter the building in which my storage locker was in. Door was always opened. So, I felt it wasn't so secure. But everything was above good

Mary B.  |  Expérience générale 
Évaluation :
4

Very nice people

Manuel M.  |  Expérience générale 
Évaluation :
5

Quick fast and professional friendly Gerrllklkkkkkky l dish

Amy D.  |  Premières impressions 
Évaluation :
3

It said online I was eligible for 1st month free storage, but my card was charged. I called around 2:30pm and the employee over the phone said a manager would call me right back and they never did.

Ayan D.  |  Premières impressions 
Évaluation :
5

It has been a pleasure coming in each month to pay my Storage Bill. I'll miss not coming in but now I won't be paying the Storage Bill anymore and I'm really going to like that. Thanks! C. L. Haugen

clare h.  |  Expérience générale 
Évaluation :
4

Did not have 24 hour access. Had to get manager to unlock (my) storeage building to access my storage unit in order to move my property out.

Dayton C.  |  Expérience générale 
Évaluation :
5

Outstanding Facility.!!!! Everything was better than I expected. I will definitely be back and I will definitely tell anyone I know to go there. A+ !!!!!!!!!!!!! Wonderful Company Wonderful Staff

Paul J.  |  Expérience générale 
Évaluation :
5

90 % of the staff was outstanding....going above and beyond to be helpful and courteous. we even made some new friends of them and i would totally recommend to others because of them.

pam K.  |  Expérience générale 
Évaluation :
5

There was some nuisance tripping of the alarm to my unit (while moving in) but the issue is being addressed.

James M.  |  Premières impressions 
Évaluation :
5

Convenient location. Employees were helpful when needed.

ed b.  |  Expérience générale 
Évaluation :
1

I felt scammed from day one using this facility for storing my stuff while I move out of state temporarily. I would NEVER recommend the Burnsville location, worst hassle.

Frederick M.  |  Expérience générale 
Évaluation :
4

I am impressed with all my business dealings with Uhaul and would highly recommended Uhaul to friends and family. Merci 

Sandi g.  |  Expérience générale 
Évaluation :
5

Awesome

Abdirahman M.  |  Premières impressions 
Évaluation :
2

Beautiful facility! Staff is slow, not only at the register, but in offering help. Their main concern was that my storage unit was left clean. You should at least have a garbage can available!

Loren Craig K.  |  Expérience générale 
Évaluation :
5

N/a

Dennis S.  |  Expérience générale 
Évaluation :
5

excellence!

sharon w.  |  Premières impressions 
Évaluation :
5

..

Ratha K.  |  Premières impressions 
Évaluation :
5

Great storage facility. Had to move out because the location didn't make sense for my current situation. Would come back if back in the area.

Ryan S.  |  Expérience générale 
Évaluation :
5

We were pleased with Uhaul Burnsville! It was convenient to have both our storage and access to a rental trucks. There were never unpleasant surprises to our rentals and access to storage.

Chad D.  |  Expérience générale 
Évaluation :
5

Excellent staff. Very friendly and helpful. They all deserve a raise for as hard as they work. Storage unit building was secure and clean.

Adam R.  |  Premières impressions 
Évaluation :
5

If I ever needed another storage facility again, I would definitely go back to the same place.

connie j.  |  Expérience générale 
Évaluation :
5

This was my first experience having a storage unit. It was so easy and I never felt that I wasn't safe when I would come to put things in or take things out of the unit.

Martha M.  |  Expérience générale 
Évaluation :
4

Everything at the facility was A Okay However the Corporations late fees are Highway robbery PERIOD!! Just based on that would not recommend U Haul Storage. Not the place just the corporation

LAWRENCE W.  |  Expérience générale 
Évaluation :
5

Everyone was very quick, efficient, and professional. They were very willing to work with me on upgrading my storage unit too when the one I rented was to small. Thank you for all of your help!

Melissa P.  |  Premières impressions 
Évaluation :
4

Great service and easy to use facility. Confident that my items and in a safe, clean environment.

dylan h.  |  Premières impressions 
Évaluation :
5

My customer service agent went out of his way too get things done great job

Terrance Q.  |  Premières impressions 
Évaluation :
5

Staff went out of their way to help me.

Chad S.  |  Expérience générale 
Évaluation :
3

Fine.

amber r.  |  Expérience générale 
Évaluation :
5

Aside from the 24/7 access door malfunctioning once, I have absolutely no complaints.

William S.  |  Expérience générale 
Évaluation :
4

My only comment is the lack of help at the office. When I checked out, there was only one individual that could assist everyone that was there on a very busy weekend. I had to wait a long time.

STEVEN S.  |  Expérience générale 
Évaluation :
5

I found the staff professional but also pleasant to work with.

Martha M.  |  Premières impressions 
Évaluation :
1

I paid for 24 hour access and when I came to unload the truck we were denied access to get in, once we got in the locks were still on the 2 units had to call the 1800 # again

elizabeth k.  |  Premières impressions 
Évaluation :
5

Very clean well maintained facilities.

tara Z.  |  Expérience générale 
Évaluation :
1

We had 2 drive-up 10x10 storage units reserved. I called the week before, as well as 2 hours before our arrival to confirm. When we arrived there were none. We had just driven our entire home from CO.

Jodi L.  |  Premières impressions 
Évaluation :
3

,

Pamela R.  |  Expérience générale 
Évaluation :
3

The staff was polite and professional. My main concern was how far the unit was from the loading dock.

Leah S.  |  Premières impressions 
Évaluation :
2

There was a custodian in the store when I entered. He saw me walk in & didn't bother to greet me. He was super unprofessional. They seemed to be short staffed

Chantel A.  |  Premières impressions 
Évaluation :
5

Very good service Thank you Vanessa Sapp

vanessa s.  |  Premières impressions 
Évaluation :
5

Staff was courteous, friendly and willing to help. We were pleased.

Jill R.  |  Premières impressions 
Évaluation :
5

The staff was friendly, helpful and welcoming and made sure I was satisfied.

Michelle H.  |  Premières impressions 
Évaluation :
1

Corporate, you need to double the people at this location and keep people at the customer service counter. Every time I was there it seemed like there was 1-2 guys running crazy to do everything.

Philip L.  |  Expérience générale 
Évaluation :
5

Great Experience

jenny j.  |  Expérience générale 
Évaluation :
5

I needed to make multiple trips throughout the day to drop off, pick up, unload and return items. A handful of team members helped me and each we're professional and resourceful.

Sarah P.  |  Premières impressions 
Évaluation :
5

Merci.

maralyn r.  |  Expérience générale 
Évaluation :
5

Very nice facility.

BRITTA R.  |  Premières impressions 
Évaluation :
5

The staff that helped me, I believe it was Alexander, was so helpful and patient. I ended up needing a larger space than I had reserved. He has a great customer service personality.

ROBIN L.  |  Premières impressions 
Évaluation :
5

Check in guy was very friendly.

Christian K.  |  Premières impressions 
Évaluation :
1

The customer service agents were absolutely horrible. I have never experienced such service before. They were completely & utterly rude. We were provide incorrect information from many agents.

Laura J.  |  Premières impressions 
Évaluation :
5

I had a positive experience.

Joanna S.  |  Expérience générale 
Évaluation :
4

Helpful.

Aidan S.  |  Premières impressions 
Évaluation :
5

Very good facility and staff.

JAMES W.  |  Expérience générale 
Évaluation :
5

The storage was nice and clean, very friendly and helpful workers. The place was secured and 24/7 access so I was able to go in and out whenever I needed to.

Bopha C.  |  Expérience générale 
Évaluation :
5

3 times at this location, excellent service, had a frozen lock and they got the lock off

Michael B.  |  Premières impressions 
Évaluation :
5

I would highly recommend renting a storage unit from U-Haul to anyone. I was there for over two years. My rate increased once by a very small amount. Staff always helpful. Always a clean place.

Autumn F.  |  Expérience générale 
Évaluation :
4

We had no issues

CARLA E.  |  Expérience générale 
Évaluation :
5

Barry and Travis did an excellent job of ensuring that my experience was top notch! They both went above and beyond to make sure that everything went smoothly!!

Brigit R.  |  Expérience générale 
Évaluation :
5

I recommend anyone that is in need of storage or uhaul to use them. Prices are not bad and staff are always helpful to answer your needs. The manager is great.

zenet m.  |  Expérience générale 
Évaluation :
4

One young man was a knuckle head, however a very well ran and maintained facility. Thank everyone for their help and attention to detail!

JOSHUA W.  |  Expérience générale 
Évaluation :
4

O

Michael Y.  |  Expérience générale 
Évaluation :
4

Manager Barry was awesome! Extremely caring and very helpful. Turned what was becoming a nightmare into a pleasant experience!

KIM H.  |  Expérience générale 
Évaluation :
5

Great experience!

Maria E.  |  Expérience générale 
Évaluation :
1

Rude staff

Aleksey K.  |  Expérience générale 
Évaluation :
5

I was pleased with the service I received. Merci

Gerri S.  |  Expérience générale 
Évaluation :
5

Great accessible covenant location

Steve M.  |  Expérience générale 
Évaluation :
1

My experience was such a ridiculous headache I have sent a message to U-Haul corporate about the facility. Not once did a visit to the store take under an hour or go without a problem.

Sara B.  |  Expérience générale 
Évaluation :
5

Everything was perfect for me.

dementrus r.  |  Expérience générale 
Évaluation :
5

Quick, fast service. The employees were super helpful! Merci.

Bopha C.  |  Réservation 
Évaluation :
5

Fix your telephone customer people, give them more power to help when the stores are closed

rhett b.  |  Expérience générale 
Évaluation :
3

The times I was there always involved a long wait as they seemed to be chronically understaffed and somewhat disorganized.

Mark L.  |  Expérience générale 
Évaluation :
5

Greetings~ All staff was extremely accommodating and helpful when needed. Excellent experience and will use service again if needed. Thank you for great service and wonderful facility! Kris

Chris R.  |  Expérience générale 
Évaluation :
1

Worst place ever overcharged didn’t have the truck we booked 1 month in advance people working there are really useless and the GM doesn’t call you back

Jason B.  |  Expérience générale 
Évaluation :
3

Because there was a mix up with my reservation I was granted 24hr privilege and a complimentary lock.

James R.  |  Réservation 
Évaluation :
1

I used the storage unit for a total of 8 days and then returned all of my equipment. Due to incompetence by the staff my order was never closed and I was over charged and even sent to a debt collector

andrew a.  |  Expérience générale 
Évaluation :
5

Great storage. Great service

Steve M.  |  Réservation 
Évaluation :
3

It took a long time to get storage rooms. We got two rooms, one which was already occupied. The process just took a long time before we were finally able to start unloading our things.

Donovan P.  |  Réservation 
Évaluation :
3

We had a very long wait to pick up a U-Box that we'd been told was ready for us to pick up. Also, there was a lot of confusion about the blankets we'd rented in another state and were dropping off.

cheryl r.  |  Expérience générale 
Évaluation :
5

Staff was great. Place was super clean. Thank you

TAMMI S.  |  Expérience générale 
Évaluation :
4

I had a goox experience with Uhaul will come here again in future if needed.

sadaf H.  |  Expérience générale 
Évaluation :
1

I will NEVER again rent a U-Haul storage or recommend your services to a friend. Very unprofessional when it comes to fixing problems.

WACHEL W.  |  Expérience générale 
Évaluation :
4

No complaints at all

MATRICIA H.  |  Expérience générale 
Évaluation :
5

Nice

aiesha j.  |  Réservation 
Évaluation :
5

Everything. Was. Perfect great staff great service

Angelna S.  |  Expérience générale 
Évaluation :
1

Moving w/ UH was awful, tho don't think this facility at fault. Movers hired via UH arrived 5hrs late, packed carelessly and inefficiently. Wouldn't deliver Boxes on day promised until Visa held payme

Madeline M.  |  Expérience générale 
Évaluation :
2

Staff told me they had no handicap parking. staff not friendly. manager won't return calls.

PAUL C.  |  Expérience générale 
Évaluation :
1

Will not use this uhaul again

Greg K.  |  Expérience générale 
Évaluation :
5

I had 24 hour access and it worked great. The only hard part is the door to go thru afterhours is smaller and harder to get furniture to.

Valerie M.  |  Expérience générale 
Évaluation :
5

All good

douglas p.  |  Expérience générale 
Évaluation :
5

Had a storage unit there for over 10 years the people working there were always friendly and helpful

DON K.  |  Expérience générale 
Évaluation :
5

Helpful staff, and a great facility..

AHMED M.  |  Expérience générale 
Évaluation :
5

Great experience & staff!

kevin R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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