Customer Reviews for U-Haul Moving & Storage of Burnsville

7229 évaluations

1630 W Hwy 13   Burnsville, MN 55337
(Hwy 13 and County 5 - Northeast Frontage Road)

(952) 894-6760

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(952) 894-6760

1630 W Hwy 13
Burnsville, MN 55337
(Hwy 13 and County 5 - Northeast Frontage Road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
5

Whole experience was easy and hassle free

TIMOTHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy I. 
Évaluation :
3

Never got a copy of my final receipt. Your reservation system is antiquated. When you reserve you input all of your information including drivers license and payment information, then they input all of that information at the pick-up site. Even for established customers. Waste of time.

James W. 
Évaluation :
3

When I arrived to pick up there were two people at the counter. One person was helping another customer, but the other person was working at a computer. Neither one of them said anything to me while I waited. It was about 10 minutes before another person came to the counter and asked me if I had been helped yet.

Katie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

The truck we rented the USB cord did not work we almost lost my husband because his phone went dead in the truck

Diane A. 
Évaluation :
3

Wondering why I was called and redirected to company store from independent dealer that is much closer to where I live. Spoke with independent dealer and he said they had the trailer available that I was looking for. I also saw the trailers there as I had to drive past several times during rental period. Seems fishy.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blanca M. 
Évaluation :
5

Bien

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN F. 
Évaluation :
4

Associate was outstanding

Brad O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judd P. 
Évaluation :
5

The only thing was when we moved it was a hot humid day and inside the storage building was 100 times worse. No air or A/C or even air flow of any kind. But overall our locker was secure for the 4 years we had it

haley r.  |  Expérience générale 
Évaluation :
4

Not enough staff. There was only one person dealing with customers at the counter at 9:30 a.m. and I waited 15 minutes because the one person in front of me took so long!

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
3

Signage said to wait in vehicle when dropping off, but no one ever came out.

JACOB N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon H. 
Évaluation :
5

Windshield was full of bugs, but otherwise clean

Greg A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Good Customer Service!!!

annyb S. 
Évaluation :
5

Great overall service and equipment was perfect!

Timothy R. 
Évaluation :
4

The truck was not clean externally. Seems like if the truck was stored for a long period of time and just given to me as my rental. It had a damaged side skirt that I was afraid could've broken off while using the truck. Otherwise staff was great and for sure will ask to see what I'll be renting before signing a contract. UHaul my have the network established but please don't underestimate customers overall level of quality.

Edward V. 
Évaluation :
1

We are being charged monthly fees/late fees when we've move out of our unit! We moved out TWO months ago and I've gotten several emails/letters in the mail saying we owe money! We've submitted all the correct paperwork and the unit is empty, lock removed and clean. I've gotten no response from the office.

Erica K.  |  Expérience générale 
Évaluation :
5

We went to the wrong location and were still helped an the reservation was moved to where we showed up.

Tracy M. 
Évaluation :
3

Below average staff. To be expected post Covid. Paid for 17 $worth of blankets, didn't get them. Not worth dealing with customer service for the refund. Blah. This industry Uhaul is in isn't easy. Hope my 17 $gets a better hire.

Collin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa R. 
Évaluation :
3

Customer service skills of the people working when I returned my trailer were... non existent, to put it politely?

JONAH K. 
Évaluation :
5

Excellent attention. I recommend it.

Granada C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elpidia Z. 
Évaluation :
5

Great customer service!

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niesha A. 
Évaluation :
5

Staff very receptive and helpful!

Juan L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Expérience générale 
Évaluation :
5

My service by the staff member there was perfect.

Kimberly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY R. 
Évaluation :
1

Initially, this uhaul was requested to be picked up in Rochester, MN. The reservation for pick up was made on May 5th. On the day of pick up, there were no available trailers - contradicting my reservation made nearly a month in advance. I was told that I needed to drive to a location over an hour away or adjust my moving date - which isn't possible when you're moving from Minnesota to Florida. There was no attempt made to help me, and it was expected of me to fix the issue made by the company. The lack of customer service/assistance in retrieving a trailer was also frustrating. They were not willing to transport any trailer to a closer location. I had to get friends and family to help me retrieve and transport the trailer. This was a mistake by the company and not the customer. Because of the time sensitive move we had to make due, but this should have never happened.

Jerry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY K. 
Évaluation :
5

Service and equipment first class.

MOSES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

anthony L. 
Évaluation :
5

We had a great experience. Clean maintained storage facility.

erica l.  |  Expérience générale 
Évaluation :
5

very professional staff, most helpful and knowledgeable

Darrin M. 
Évaluation :
5

Get Melissa some help. The place had at least 2 people waiting when I was in there 3 times. Once to check my car out and then to pick up and drop off.

Mark H. 
Évaluation :
5

No comments

ERIC B. 
Évaluation :
5

None, everything was perfect.

GILBERTO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darin C. 
Évaluation :
3

Have clearer instruction and signage on location of vehicles

JOHN S. 
Évaluation :
5

However, drop off location was not the one designated on my customer contract! Would have had to make two trips in order to locate drop-off.

JOHN F. 
Évaluation :
5

It's a busy time for moving. Be patient. Staff is working as fast as they can.

DAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley M. 
Évaluation :
2

Have one set location for all vehicles of a certain size so people don't have to walk around the entire place looking for it. Also, if people want to do self service you should let them and not make them go inside to the desk to get the key.

Sarah H. 
Évaluation :
5

The site was very accommodating they helped me get into the size truck I needed. Thank you so much!

KATHLEEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth F. 
Évaluation :
4

Fix your website to interface with mobile. I tried multiple times to extend our rental online. Every time I select the option it went back to the same selection screen. Also tried chat function and could only input info in the first 2-3 boxes and it wouldn't let me scroll down. Super frustrating in the middle of a stressful move.

Paul G. 
Évaluation :
5

I moved a 3 bedroom into storage by myself. It was hard but uhaul and it's services made it a great experience.

Blanca M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

I had a great experience utilizing services from the company altogether

Blanca M. 
Évaluation :
5

I was very pleased with the overall experience, cleanliness and utility of the trailer and the price I paid. My only negative was the woman who checked me in was not "customer friendly" in her demeanor or mood. Maybe having a bad morning. It did not detract from the overall experience.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIESHIA B. 
Évaluation :
5

Excellent customer service from the woman who helped me at the front desk.

Andre L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark D. 
Évaluation :
5

Busy manager at the end of the day and was super nice and helpful. Gold star for her!!

John Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lu Ann R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS S. 
Évaluation :
5

Very efficient. Did not waste my time.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Nothing! Everything went super smooth.

ELDEN P. 
Évaluation :
5

Good luck to my u-haul representative moving to Texas to start a family, thank you so much!

EDWARD S. 
Évaluation :
4

Checked out on app.

Curtis L. 
Évaluation :
1

Location charged me for two days rental even though I rented for one day and returned equipment early.

Richard D. 
Évaluation :
5

I found the rates to be competitive, the facility well maintained, and the people who worked there to be knowledgeable friendly and very helpful.

cheryl u.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley F. 
Évaluation :
5

Matt did a great job of getting us in and out with our trailer and setting up reservation for the next trip!

Dan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

The woman that helped me out was friendly and did an awesome job! Thanks!!

PETER T. 
Évaluation :
5

everything was ready upon arrival and went smoothly.

John B. 
Évaluation :
1

Customer service by U-Haul employees was horrendous - disrespectful, confrontational, and argumentative. I arrived to pick up my reserved trailer and walked around the store, the service garage area, the lot, etc. for 10 minutes before I found anyone who worked there. Finally, the employee that showed up - "Jazz" - was very curt and in a rough "mood." As the rental process started she asked for my drivers license and proceeded to attempt to take a photo of it with her personal cell phone. I stopped her and asked what she was doing? I told her I was not comfortable with her taking a photo of my DL on her personal phone. She explained it was tied to the "U-Haul" app and proceeded to take a pic of my ID after I just got done telling her NOT to. After arguing back and forth, constantly interrupting me, she then told me the other option was to send me a link and I could upload my info myself. I opted for that option instead. While going through this process I commented that in the future if a customer is not comfortable with you taking a photo of their ID on your personal device, then DON'T take a photo of their ID on your personal device...especially if U-Haul has an alternative process available! Buy this time another U-Haul employee entered and she (I believe the manager) told me that if I didn't like it and I didn't change my attitude that she would not rent me a trailer!! I was astounded and would certainly have taken my business elsewhere had I not been on a fixed timeline. Not a big fan of U-Haul right now and will steer any of my friends an associates away from U-Haul in the future.

DONALD F. 
Évaluation :
2

When we Right now arrived there was a gentleman in front of us but no one behind the desk we sat there for 5 to 7 minutes before someone showed up they came in they assisted the 1st gentleman did not say anything to us endangers turned around and walked back out they came back maybe 57 minutes later they explained everything to us the process to rent the truck to get the keys the explanation all of that that was wonderful but our truck was recalibrated some type of way because it told us that from going from the u-haul place to our apartment in Eagan Back to to Burnsville and to inver Grove heights which was 5 miles away.

Carmella B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA R. 
Évaluation :
1

Booked a month in advance only to have Uhaul change pickup locations to one almost an hour away. Staff was rude and truck was in crap shape.

timothy N. 
Évaluation :
5

You couldn't improve anything but maybe get the poor lady behind the counter some help she was all by herself and was doing awesome and very friendly but was really busy. Felt sorry for her but she kept herself composed and happy and worked efficiently. Definitely will be back!!!

Marty B. 
Évaluation :
4

Tried to return after hours. Website location via my phone didnt work. Unfortunately, had to come back when the location was open. Also, reservation never posted into my app which made things a little more difficult.

tim M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
3

Checkout time was a bit extensive.

Austin H. 
Évaluation :
5

Brought truck back in a day early yet I only got reimbursed for the mileage

Magic J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell M. 
Évaluation :
5

Highly recommend this location associateds were helpful and friendly

Michael H. 
Évaluation :
5

Great service as always

STEVE Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELI J.  |  Premières impressions 
Évaluation :
5

Everything went about as smooth as could be asked. Friendly and knowledgeable staff.

William T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erika n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A.  |  Premières impressions 
Évaluation :
5

Best u-haul in the twin cities. Fix your alarm tho ugh please.

Pete C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valerie g.  |  Expérience générale 
Évaluation :
1

Mold in units Maintain humidity better and use mold inhibitors.

ryan h.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASHA K.  |  Expérience générale 
Évaluation :
5

Thank you Melissa Deason for your exceptional professionalism, courteousness, and human kindness to me in providing the best option with my accounts with U-Haul. I am without reservation grateful to you, and I am glad that you are a valued manager and associate of U-Haul.

YAHEL E.  |  Premières impressions 
Évaluation :
4

My alarm disarm card never worked for my entire stay. I was told "you'll hear the alarm but dont pay attention to it" So I didnt pay attention to it and took care of what I needed. Nobody ever came to check and see if I belonged there.

todd k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misael C.  |  Expérience générale 
Évaluation :
4

the only thing was that the day of my check in it took an hour to check in which to me it was longer than any other place. Not very happy with the long wait.

damairs h.  |  Expérience générale 
Évaluation :
2

Your customer service is the worst for such an easy facility to maintain. I was wrongfully informed on "pro rating" my unit if I didn't use the whole month. Unfriendly customer service and everyone there seemed to hate their job. It's sad that the best part of my experience was my unit was close to the door so it was easy to move in and out. Get people who actually care about their job.

Scott F.  |  Expérience générale 
Évaluation :
5

The staff was very nice and helpful with my understanding of trying to find the best place to store my stuff.

Reginald S.  |  Premières impressions 
Évaluation :
4

The access to the locker and the locker itself was great. This tends to be a very busy site and I had some trouble with the online ending of the locker reservation. However, Alex Wise helped me out over the phone and took care of everything very quickly. I would not hesitate to use this site again for any storage needs in the future.

Brian & Rebecca B.  |  Expérience générale 
Évaluation :
4

Everyone but Melissa was an idiot. Thank god she is there or I would not be.

THOMAS G.  |  Premières impressions 
Évaluation :
5

Staff is welcoming, friendly, and knowledgeable

katherine m.  |  Premières impressions 
Évaluation :
5

Very pleased with the service and storage unit. If I need storage in the future I will be contacting this facility again. Merci.

Karen C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Skipper H.  |  Premières impressions 
Évaluation :
4

The only complaint I have is that there was a musty odor when I cleared out the storage locker which was unexpected, especially since everything was clean and dry inside. Other than that, I have no issues with our experience at this facility.

CATHERINE H.  |  Expérience générale 
Évaluation :
5

The staff was always there to answer any questions we had.

MARJORIE J.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

James M.  |  Expérience générale 
Évaluation :
4

Very professional and hard working crew. Thanks for your help during the covid crisis gentlemen.

Terrance Q.  |  Expérience générale 
Évaluation :
2

Went in a moved out and told them I would be out by the end of the day and they said they couldn’t close out my room because they were closing soon..... so I went online to do it and a week later with no response I called 30 minutes before Closing and magically in 5 seconds my room is closed out....

JUSTIN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony T.  |  Expérience générale 
Évaluation :
3

This site is ok, but I think the Uhaul system has a lot of miscommunication, like I don't know I need to schedule ahead to get my Ubox. After I get them to bring out the Ubox, they didn't take it back to storage and just leave it outside for 5 days which is the next appointment i scheduled when the weather is -10 F.

PoHung W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David U.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chaquetta T.  |  Expérience générale 
Évaluation :
5

I loved that it was 24hr access, it was clean, and secure! Merci.

Kazoua Y.  |  Expérience générale 
Évaluation :
1

I used this facility to rent truck for my moving as well. I was intimidated and abused by the staff. The associate does not have have a concept of respect and what is to work on customer services. He was extremely rude and inappropriate, the man thinks he is the big macho talking to me like I was garbage or had some type of thing going on with him! I never experienced such of tragedy from an employee from Uhal. I moved few times and I noticed his poor behavior and not to talk about his work ethics! I wonder if he knows what I am referring to. The supervisor in charge was just as bad to communicate and understand and abide by work policy and rules!! Totally scary and frightening for a single woman that is paying for the equipment!! These experiences were unreal to me! For real!!!

Artemis P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rex O.  |  Expérience générale 
Évaluation :
3

The first Gentleman was very nice. His supervisor- Assistant Store Manager was arrogant and argued about everything. The co worker apologized for him. I like your facility, have used it for 7 years, first when my home was destroyed In 2012 by neighbors house fire. I've seen a dozen or more associates work here. Mostly very questionable and seemingly uneducated about customer service as well as grammar and cleanliness. That saying, I believe you hire people that need a second chance in life, and I think that's great. The Store Manager on Friday March 20 was personable, knowledgeable, clean and friendly. I checked another facility only because the prices are more then I wanted to pay. I decided to rent again because I knew what to expect, I trusted the company and it was generally comfortable. I was disappointed on Sunday March 22nd the SM was not working. The associate pleasantly surprised me after the initial perception of his very dirty appearance. He was very helpful, concerned and friendly. I felt perhaps since I've been an outstanding client of yours, for several years, never missed a payment, left everything clean, when leaving and convinced my Sister, Mother and Grandmother to use your units, the ASM would be a little more accommodating and less arrogant and condescending. I don't like leaving feeling uncomfortable to return. The only good thing is I may never have to see the ASM again. I seldom go in the office area other then to rent a uhaul truck. I also am a Store Manager of high end, luxury retail for over 25 years and expectations are much higher then everyday retail. I hope you know I am happy with the facility, just never know what kind of service (or attitude) to expect when I have to interact with associates. Thank you Kirstin Poole

Kirstin P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A.  |  Expérience générale 
Évaluation :
5

From move in to move out the Burnsville staff was helpful, knowledgeable, and friendly.

beau r.  |  Expérience générale 
Évaluation :
5

Would recommend

KIM D.  |  Expérience générale 
Évaluation :
5

Very good job with everything! Impressed, as always, with U-haul.

KYLE A.  |  Expérience générale 
Évaluation :
4

I never had to use my card to enter the building in which my storage locker was in. Door was always opened. So, I felt it wasn't so secure. But everything was above good

Mary B.  |  Expérience générale 
Évaluation :
4

Very nice people

Manuel M.  |  Expérience générale 
Évaluation :
5

Quick fast and professional friendly Gerrllklkkkkkky l dish

Amy D.  |  Premières impressions 
Évaluation :
3

It said online I was eligible for 1st month free storage, but my card was charged. I called around 2:30pm and the employee over the phone said a manager would call me right back and they never did.

Ayan D.  |  Premières impressions 
Évaluation :
5

It has been a pleasure coming in each month to pay my Storage Bill. I'll miss not coming in but now I won't be paying the Storage Bill anymore and I'm really going to like that. Thanks! C. L. Haugen

clare h.  |  Expérience générale 
Évaluation :
4

Did not have 24 hour access. Had to get manager to unlock (my) storeage building to access my storage unit in order to move my property out.

Dayton C.  |  Expérience générale 
Évaluation :
5

Outstanding Facility.!!!! Everything was better than I expected. I will definitely be back and I will definitely tell anyone I know to go there. A+ !!!!!!!!!!!!! Wonderful Company Wonderful Staff

Paul J.  |  Expérience générale 
Évaluation :
5

90 % of the staff was outstanding....going above and beyond to be helpful and courteous. we even made some new friends of them and i would totally recommend to others because of them.

pam K.  |  Expérience générale 
Évaluation :
5

There was some nuisance tripping of the alarm to my unit (while moving in) but the issue is being addressed.

James M.  |  Premières impressions 
Évaluation :
5

Convenient location. Employees were helpful when needed.

ed b.  |  Expérience générale 
Évaluation :
1

I felt scammed from day one using this facility for storing my stuff while I move out of state temporarily. I would NEVER recommend the Burnsville location, worst hassle.

Frederick M.  |  Expérience générale 
Évaluation :
4

I am impressed with all my business dealings with Uhaul and would highly recommended Uhaul to friends and family. Merci 

Sandi g.  |  Expérience générale 
Évaluation :
5

Awesome

Abdirahman M.  |  Premières impressions 
Évaluation :
2

Beautiful facility! Staff is slow, not only at the register, but in offering help. Their main concern was that my storage unit was left clean. You should at least have a garbage can available!

Loren Craig K.  |  Expérience générale 
Évaluation :
5

N/a

Dennis S.  |  Expérience générale 
Évaluation :
5

excellence!

sharon w.  |  Premières impressions 
Évaluation :
5

..

Ratha K.  |  Premières impressions 
Évaluation :
5

Great storage facility. Had to move out because the location didn't make sense for my current situation. Would come back if back in the area.

Ryan S.  |  Expérience générale 
Évaluation :
5

We were pleased with Uhaul Burnsville! It was convenient to have both our storage and access to a rental trucks. There were never unpleasant surprises to our rentals and access to storage.

Chad D.  |  Expérience générale 
Évaluation :
5

Excellent staff. Very friendly and helpful. They all deserve a raise for as hard as they work. Storage unit building was secure and clean.

Adam R.  |  Premières impressions 
Évaluation :
5

If I ever needed another storage facility again, I would definitely go back to the same place.

connie j.  |  Expérience générale 
Évaluation :
5

This was my first experience having a storage unit. It was so easy and I never felt that I wasn't safe when I would come to put things in or take things out of the unit.

Martha M.  |  Expérience générale 
Évaluation :
4

Everything at the facility was A Okay However the Corporations late fees are Highway robbery PERIOD!! Just based on that would not recommend U Haul Storage. Not the place just the corporation

LAWRENCE W.  |  Expérience générale 
Évaluation :
5

Everyone was very quick, efficient, and professional. They were very willing to work with me on upgrading my storage unit too when the one I rented was to small. Thank you for all of your help!

Melissa P.  |  Premières impressions 
Évaluation :
4

Great service and easy to use facility. Confident that my items and in a safe, clean environment.

dylan h.  |  Premières impressions 
Évaluation :
5

My customer service agent went out of his way too get things done great job

Terrance Q.  |  Premières impressions 
Évaluation :
5

Staff went out of their way to help me.

Chad S.  |  Expérience générale 
Évaluation :
3

Fine.

amber r.  |  Expérience générale 
Évaluation :
5

Aside from the 24/7 access door malfunctioning once, I have absolutely no complaints.

William S.  |  Expérience générale 
Évaluation :
4

My only comment is the lack of help at the office. When I checked out, there was only one individual that could assist everyone that was there on a very busy weekend. I had to wait a long time.

STEVEN S.  |  Expérience générale 
Évaluation :
5

I found the staff professional but also pleasant to work with.

Martha M.  |  Premières impressions 
Évaluation :
1

I paid for 24 hour access and when I came to unload the truck we were denied access to get in, once we got in the locks were still on the 2 units had to call the 1800 # again

elizabeth k.  |  Premières impressions 
Évaluation :
5

Very clean well maintained facilities.

tara Z.  |  Expérience générale 
Évaluation :
1

We had 2 drive-up 10x10 storage units reserved. I called the week before, as well as 2 hours before our arrival to confirm. When we arrived there were none. We had just driven our entire home from CO.

Jodi L.  |  Premières impressions 
Évaluation :
3

,

Pamela R.  |  Expérience générale 
Évaluation :
3

The staff was polite and professional. My main concern was how far the unit was from the loading dock.

Leah S.  |  Premières impressions 
Évaluation :
2

There was a custodian in the store when I entered. He saw me walk in & didn't bother to greet me. He was super unprofessional. They seemed to be short staffed

Chantel A.  |  Premières impressions 
Évaluation :
5

Very good service Thank you Vanessa Sapp

vanessa s.  |  Premières impressions 
Évaluation :
5

Staff was courteous, friendly and willing to help. We were pleased.

Gary R.  |  Premières impressions 
Évaluation :
5

The staff was friendly, helpful and welcoming and made sure I was satisfied.

Michelle H.  |  Premières impressions 
Évaluation :
1

Corporate, you need to double the people at this location and keep people at the customer service counter. Every time I was there it seemed like there was 1-2 guys running crazy to do everything.

Philip L.  |  Expérience générale 
Évaluation :
5

Great Experience

jenny j.  |  Expérience générale 
Évaluation :
5

I needed to make multiple trips throughout the day to drop off, pick up, unload and return items. A handful of team members helped me and each we're professional and resourceful.

Sarah P.  |  Premières impressions 
Évaluation :
5

Merci.

maralyn r.  |  Expérience générale 
Évaluation :
5

Very nice facility.

BRITTA R.  |  Premières impressions 
Évaluation :
5

The staff that helped me, I believe it was Alexander, was so helpful and patient. I ended up needing a larger space than I had reserved. He has a great customer service personality.

ROBIN L.  |  Premières impressions 
Évaluation :
5

Check in guy was very friendly.

Christian K.  |  Premières impressions 
Évaluation :
1

The customer service agents were absolutely horrible. I have never experienced such service before. They were completely & utterly rude. We were provide incorrect information from many agents.

Laura J.  |  Premières impressions 
Évaluation :
5

I had a positive experience.

Joanna S.  |  Expérience générale 
Évaluation :
4

Helpful.

Aidan S.  |  Premières impressions 
Évaluation :
5

Very good facility and staff.

JAMES W.  |  Expérience générale 
Évaluation :
5

The storage was nice and clean, very friendly and helpful workers. The place was secured and 24/7 access so I was able to go in and out whenever I needed to.

Bopha C.  |  Expérience générale 
Évaluation :
5

3 times at this location, excellent service, had a frozen lock and they got the lock off

Michael B.  |  Premières impressions 
Évaluation :
5

I would highly recommend renting a storage unit from U-Haul to anyone. I was there for over two years. My rate increased once by a very small amount. Staff always helpful. Always a clean place.

Autumn F.  |  Expérience générale 
Évaluation :
4

We had no issues

CARLA E.  |  Expérience générale 
Évaluation :
5

Barry and Travis did an excellent job of ensuring that my experience was top notch! They both went above and beyond to make sure that everything went smoothly!!

Brigit R.  |  Expérience générale 
Évaluation :
5

I recommend anyone that is in need of storage or uhaul to use them. Prices are not bad and staff are always helpful to answer your needs. The manager is great.

zenet m.  |  Expérience générale 
Évaluation :
4

One young man was a knuckle head, however a very well ran and maintained facility. Thank everyone for their help and attention to detail!

JOSHUA W.  |  Expérience générale 
Évaluation :
4

O

Michael Y.  |  Expérience générale 
Évaluation :
4

Manager Barry was awesome! Extremely caring and very helpful. Turned what was becoming a nightmare into a pleasant experience!

KIM H.  |  Expérience générale 
Évaluation :
5

Great experience!

Maria E.  |  Expérience générale 
Évaluation :
1

Rude staff

Aleksey K.  |  Expérience générale 
Évaluation :
5

I was pleased with the service I received. Merci

Gerri S.  |  Expérience générale 
Évaluation :
5

Great accessible covenant location

Steve M.  |  Expérience générale 
Évaluation :
1

My experience was such a ridiculous headache I have sent a message to U-Haul corporate about the facility. Not once did a visit to the store take under an hour or go without a problem.

Sara B.  |  Expérience générale 
Évaluation :
5

Everything was perfect for me.

dementrus r.  |  Expérience générale 
Évaluation :
5

Quick, fast service. The employees were super helpful! Merci.

Bopha C.  |  Réservation 
Évaluation :
5

Fix your telephone customer people, give them more power to help when the stores are closed

rhett b.  |  Expérience générale 
Évaluation :
3

Because there was a mix up with my reservation I was granted 24hr privilege and a complimentary lock.

JAMES R.  |  Réservation 
Évaluation :
5

Great storage. Great service

Steve M.  |  Réservation 
Non reviews have been submitted for this location.

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