The young lady behind the counter needs to be trained in customer service. There is no need for her VERY surly attitude toward the customer. Remember the customer always comes first.Delbert E.
Customer Reviews for U-Haul Moving & Storage of Cambria Heights
Pour nous contacter
Cambria Heights, NY 11411
(Between E Francis Lewis Blvd and Springfield Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great service...PATELS N.
I was unable to complete my order through the link provided, there was no reservation for me online. I had to call customer service to advise them that I returned the vehicle. There's a long wait to speak to a representative over the phone.KEITHAARON H.
Le client n'a pas laissé de commentaire.ANDREM G.
The female rep as the desk lacked customer service skills and was very rude. She insisted on an alternate phone number from someone accompanying me who had nothing to do with the transaction. Also, while I was inspecting the vehicle she called accusing me leaving a vehicle in the lot. Upon returning the vehicle, I continuously asked what I needed to do to close the transaction she kept ignoring me and walking away. She rudely informed me to put the vehicle tent again with no further instructions. I moved the vehicle to the area however, there was nobody there. Eventually, a young man who was very professional helped me. I've used this location for years to rent vehicles but never had such poor customer and disrespect from this location. I will not be using them again.KENNETHL M.
Le client n'a pas laissé de commentaire.ADEDOYINO O.
Le client n'a pas laissé de commentaire.JAMESA C.
Le client n'a pas laissé de commentaire.CLAYTONGEOFFREY T.
Staff on pick up was a bit rude and seemed overly busy. Better experience on the return. The trailer was fine and did its job as needed.DANIELJ S.
Le client n'a pas laissé de commentaire.GariKai B.
Only hiring more people for serviceGerald D.
Clean the trucks better if we have to return the trucks clean then they should be clean for us when we pick upLINDSAYM D.
Le client n'a pas laissé de commentaire.EDUARDOSANTIAGO N.
I picked up early before 8am and it was a bit of a wait because there was only one person working at that time. When I was leaving there were an additional 5 or 6 person on line. There needs to be better staffingYvette W.
Le client n'a pas laissé de commentaire.OLUWATOYINISIAQ Y.
Just need a little more helpFREDA H.
Le client n'a pas laissé de commentaire.DENISE C.
Le client n'a pas laissé de commentaire.KOY S.
The windscreen could have been washedMIKHAILLEMORE C.
Le client n'a pas laissé de commentaire.LIONEL L.
The Truck blew only hot air even , turned off In NYC today was 75 degrees.THEODOREJ C.
Le client n'a pas laissé de commentaire.Glenda E.
The store needs more staff!!!! Also, they need to be more kind and friendly. Had to wait over 30 minutes to be serviced. The first hand truck given to me was broken. Had to wheel it right back in. The return process was a little easier.natasha G.
RienWARRENA II K.
Le client n'a pas laissé de commentaire.TATIANA L.
the pickup wasn't terrible. I've had to rent from here before and the vehicles aren't so clean. Both times I've been billed incorrectly for cleaning/damages. When I brought this to the attention of the manager, I was accused of doing drugs, berated and yelled at in the store. This is the closest location to me, otherwise I definitely would not think of or recommend to any one doing business here.LOUKNAUTH R.
Le client n'a pas laissé de commentaire.MODUPEA A.
Please have the vehicle in order the night before so pick up can be nice and quick. The young lady in U-Haul couldn't find the key to move the vehicles. By truck was the five in the role and couldn't be moved. I was switched to another vehicle.THOMASE K.
Le client n'a pas laissé de commentaire.MARTHA J.
Le client n'a pas laissé de commentaire.Omar B.
They accused me of having equipment that was never given to me..TIFFANY J.
It take a lot of time to check vehicle on the phone. It took me 40 minutes of my time to reserve and check vehicles.NAYDIA B.
they didn't have my reservation there they gave it to someone else meanwhile I called and spoke to the girl that I am running late. then got an attitude from the manager that I am late so too bad. so I had to take a smaller trailer. and make 3 trips to complete the move. and on check out, there are no signs on what to do to complete the reservation.STEVENMARC M.
Le client n'a pas laissé de commentaire.BOYDARTHUR W.
The female employee was rude and not helpful at all. Checking out and getting a receipt took over 30 minutes. The entire experience was not pleasant at all. My original reservation was changed the day before to pick up from an inconvenient location. The rate changed. The woke experience was a nightmare and I would not recommend to anyone.Anjanette O.
Le client n'a pas laissé de commentaire.OSCARALBERT W.
You charge me 25 $because a little dirt in the van? That is such a scam. I could easy well spend less than a minute and wash it off with my hose. That is such a scam.Gavin A.
Le client n'a pas laissé de commentaire.ADRIENNED S.
I was charged 25,00 $ when I specifically to the young lady "I decline Insurance".CALVINKEITH C.
Rochelle is amazing! She is professional, curious, and an example of what customer service should be...Jason C.
Not much except an addl staff member to manage front desk as others were cleaning/prepping vehicles. A convenient, well kept locationMicheal W.
Le client n'a pas laissé de commentaire.Willie E.
Le client n'a pas laissé de commentaire.R F.
Your employee Mr. Bartinton Brandon was exceptional. He worked really hard and timely for myself and other customers. Especially because he was the only person at the front desk. He explained charges and holds on your card. He doesn't get upset easily and tried to inform and make customers feel welcome and secure about their transactions. I Definitely will return to this location! The only thing that was upsetting is the U haul at Regency catering Hall where I originally booked my van to pick up. There was no key in both lock boxes . Which made me an our late from moving my son out of his dormitory. I was definitely not going to rent from U haul again. However, a wonderful customer representative that I spoke to sent me over to your Cambria Heights location and she changed my mind to want to rent from U haul again.KEMLYES C.
Le client n'a pas laissé de commentaire.rodrigo G.
Location was very backed up on employees. I waited over an hour and a half just to get my truck which is so ridiculous.Peter Y.
Same treatment like meJEANHUBERT F.
Nothing great experience.WILLIAM D.
Le client n'a pas laissé de commentaire.JACKSONJ E.
The cashier that assisted me lacked basic sales and customer service skills. Upon arrival there was 5 ppl on line waiting when the customer in front of me demanded the get someone else to the floor. It didn't immediately dawn on that cashier to call for help. Then after waiting a ridiculously long period of time to be serviced I picked a truck for rent and was told without her even checking the computer that the did not have it. So I selected another vehicle again to be told it was out of stock . At this point I inquire about what was in stock instead of pointlessly picking items to no end. The cashier exclaimed â€œnothingâ€ was in stock when the young lady standing next to her interjected to inform us that multiple vehicles had been returned for the day and indeed the original van I requested was in stock. The entire experience was disappointing all the way down to asking me to scan my id. I informed the cashier that my partner had taken the car to the gas station across the street with my phone in it so I asked if she could possibly scan it as I have done so in the past. She told me this was not possible and there was no way for her to scan it . I was forced to leave the and walk across the street to retrieve the phone. Upon my return I start the process and scan the od in my hand where she waited until the entire process was done to tell me it needs to be placed on the table to scan. I was unable to go back as it was already accepted and she became unnecessarily up. Then told me to give her the id so she could scan it. (This after making me walk to get my phone since there was no way for her to do what she was now asking to do) Last complaint being She requested a second number. Requested that I then call the person to ask them to confirm me. Then places a call to the person while I was still talking to them causing it to go to voicemail. She hung up and looked me staring in the face to say â€œ it went to voicemail they didn't pick upâ€ Then proceeded to stare at me with a dense look until I suggested she call back seeing as to how she didn't wait until the call I was on with the person was completed. The staff definitely need more training at this location.LOVASIAS B.
19,95 doesn't mean 97,81 for 3 hours. 1,79 for mileage that is ridiculous, I will be going to home depot next time.P W.
Le client n'a pas laissé de commentaire.RAMSAMMY S.
Fix your website/app and hire better workers y'all out here raising people blood pressure with 2 hr waits reservations being baited on and overall lack of helpfulnessANWAR B.
I would never recommend anybody to the linden location. The little receptionist girl was extremely rude, I asked her to switch the the truck because it wasn't working properly she acted like she was deaf. I had to ask her if she heard me and then gave an irrelevant response.CARLINE J.
Le client n'a pas laissé de commentaire.YANIQUEALICIA H.
Nothing , I was very satisfiedHAROLD M.
I was charged over 100$ more than the price I was given when I picked up the truck. No one has answered the phones and I returned the vehicle on time but the only receipt says I returned the truck 12 hrs laterCHANTELTENEISHA H.
Le client n'a pas laissé de commentaire.Stefan R.
Great customer service. Keep up the great work.LA VENIA B.
Le client n'a pas laissé de commentaire.MONAISHANTELLE M.
Le client n'a pas laissé de commentaire.JOELAUGUSTO P.
Improve night Lighting at Facility for Customers Returning Vehicles after dark. U-Haul Agents should all maintain and wear the SAME Uniform and Be in Uniform, no matter their position. I will continue to use this Facility. Thank you for helping me Move !Mark D.
Le client n'a pas laissé de commentaire.VICTORINEJOAN B.
Le client n'a pas laissé de commentaire.DANIELJEFFREY W.
Le client n'a pas laissé de commentaire.Muctar S.
Great service in Cambria Heights. Reservation system and telephone waits are too inefficient. Went to three locations and waited on phone for hours before getting service. Actual service was great. Reservation system is too slow and individual locations should be able to direct you to the location that has the equipment needed. Having to call back the mational number is ridiculous.HENRYR R.
The customer wasn't bad, it kinda lacked luster and the wait i found lllooonnnggg. I walked in the door at 10am I left the agency 1044 am with the truck.LARVETTA B.
I was in and out with my car rental and returning it back was just as quick. Very professional. Would recommend this location anytime....JOANNEG T.
Le client n'a pas laissé de commentaire.MARTIN P.
Le client n'a pas laissé de commentaire.CHESTERA D.
Le client n'a pas laissé de commentaire.TAURUSJ C.
I did receive contract details. But, didn't receive final milage and that gas was above proper level and that you did verify truck was checked in properly. No estimate of tolls used. Plus the process of self-return is extremely labor-intensive.To add in mileage with decimal point is very confusing.Pictures, pictures,and more pictures. Have respect and verify info sent. Merci.stuart S.
Le client n'a pas laissé de commentaire.GAVINEGERTON L.
Le client n'a pas laissé de commentaire.SLOBODAN S.
I had a great experience. Thank you.Adrian T.
Le client n'a pas laissé de commentaire.Edson C.
Le client n'a pas laissé de commentaire.DAMION P.
Le client n'a pas laissé de commentaire.AVAMARIE W.
Le client n'a pas laissé de commentaire.Kellie U.
Le client n'a pas laissé de commentaire.KEITH H.
Le client n'a pas laissé de commentaire.Harry N.
Le client n'a pas laissé de commentaire.OL G.
Le client n'a pas laissé de commentaire.MONIQUEEUGENIA R.
Le client n'a pas laissé de commentaire.NOELIVOR LAWRENC B.
Le client n'a pas laissé de commentaire.TISHUNA R.
Customer service was great, the place was nice, the truck was clean, but the system to return the truck had a bug and would not allow me to submit the pictures needed to finish the overnight control.Clara A.
The person who helped me was not welcoming. She had a nasty attitude and did not explain the process well. She was playing with her phone and she had ear buds in her ear. When I asked her a question she responded that maybe I don't understand how to rent a vehicle and she was not good at explaining the process.KEVIN B.
Service was bad , employee was very rude , I was charged for a damage that I didn't doDavid C.
Everything is ok so farSANDRAANGELA L.
What I think would be a overwhelming improvement would be additional staff to service the customers so that we wouldn't have to wait as long on the line to be accommodate.KEITHA B.
Le client n'a pas laissé de commentaire.RAMPAUL B.
Le client n'a pas laissé de commentaire.AKEEMATO C.
Le client n'a pas laissé de commentaire.BRIAN T.
The young man assisting me was very professional and courteous...STACEYA M.
Nothing, I had a good experienceRAYLEAJ M.
Le client n'a pas laissé de commentaire.EGBERTE B.
I was charged for a small dent near the outside rear passenger roof that was already present before I picked the van up. I didn't include an image on the initial check, because I was looking for major damages. No matter how much I disputed it, I was still charged for an issue that I was not responsible for.CORY MICHAEL S.
Le client n'a pas laissé de commentaire.Marvin B.
Le client n'a pas laissé de commentaire.PENNYESMERALDA C.
Le client n'a pas laissé de commentaire.R J.
The young lady that work the early morning shift is a excellent work keep the place well kept all the timesMANSFIELD G. | Expérience générale
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