Customer Reviews for U-Haul Moving & Storage of Cambria Heights

Évaluation :

5

I had a great experience. Thank you.

Évaluation :

5

Customer service was great, the place was nice, the truck was clean, but the system to return the truck had a bug and would not allow me to submit the pictures needed to finish the overnight control.

Évaluation :

2

The person who helped me was not welcoming. She had a nasty attitude and did not explain the process well. She was playing with her phone and she had ear buds in her ear. When I asked her a question she responded that maybe I don't understand how to rent a vehicle and she was not good at explaining the process.

Évaluation :

1

Service was bad , employee was very rude , I was charged for a damage that I didn't do

Évaluation :

4

Everything is ok so far

Évaluation :

5

What I think would be a overwhelming improvement would be additional staff to service the customers so that we wouldn't have to wait as long on the line to be accommodate.

Évaluation :

5

The young man assisting me was very professional and courteous...

Évaluation :

5

Nothing, I had a good experience

Évaluation :

1

I was charged for a small dent near the outside rear passenger roof that was already present before I picked the van up. I didn't include an image on the initial check, because I was looking for major damages. No matter how much I disputed it, I was still charged for an issue that I was not responsible for.

Évaluation :

5

Staff are friendly and helpful.

Évaluation :

5

Nothing really

Évaluation :

5

Safe, Sanitary, Convenient. And when I needed a second truck, and I was unable to rent from the same location, the Rep searched for a another location and upon arrival at the second location, my reservation was up to date and turn-key. Truly appreciate this experience. Merci.

Évaluation :

1

They changed my pickup location of the 20 inch truck and did not advise me. Then they did not have the size trailer that I wanted I had to get a bigger one which is what they had left communication was poor and it cost me money and time. Unacceptable

Évaluation :

1

The employees were really rude

Évaluation :

5

Two. Workers instead of one.

Évaluation :

5

Keep the good work!

Évaluation :

5

Nothing to improve. Customer rep was professional, handy and gorgeous!

Évaluation :

1

I don't know how there are random additional charges. Worst experience ever. I paid dearly for one day rental and now I have to navigate through bogus extra charges... absolute craziness, now I have no choice but to assist the help of my card issuer. Never ever again will I use uhaul to move anything.

Évaluation :

1

I had a reservation for 2/8/2021 at 7am. When I arrive at the location, the office was not opened. It was not until 7:15 that the doors were opened. The vehicle I reserved was not cleaned and free of snow. I had the clean the vehicle myself and eventually choose another vehicle as the size I reserved was completed iced over. There was absolutely no one available to clean/clear the ice from the vehicle. There was no defrost in the vehicle which caused another problem. I was very dissatisfied with the service.

Évaluation :

3

The person inside Was nice, the dude that check the return was an Ass.H*** I put gas on the truck before I turn it in ..they dude es like we charging you 6,00 $ for gas !! I was like why ..he wen and said is not the same ,I look I was yes it is , so I took it across the street to gas station I put another 1,15 $ I wen over that's how much gas it needed that it wen over the mark ... such pitty

Évaluation :

2

The location is conveniently located but the staff is rude. Customer service training is needed. If I the customer am speaking respectful why am I being met with smart remarks. The staff needs to understand that they are representing more than themself but are representing an organization

Évaluation :

5

Thanks for being flexible with the snow days... do you offer military discounts?

Évaluation :

5

I was grateful for the customer service and support when I needed it

Évaluation :

5

The return process is a bit confusing, and can also be a bit challenging to some. Nevertheless, all worked out well on my end. Best, Edwig

Évaluation :

5

Great job!! Very happy with the service

Évaluation :

5

The staff was very accommodating and helpful.

Évaluation :

5

Be a bit more hands on initially with the rental process. Not everyone is equally tech savy. A Smile and a warm greeting are always welcoming.

Évaluation :

5

I'm going to use the again

Évaluation :

3

Check out took a very long time

Évaluation :

4

We didn't meet the requirements to rent a motorcycle trailer. Would have been nice to have known the requirements before ha-nd

Évaluation :

5

Staff were friendly and accommodating.

Évaluation :

5

The service is great

Évaluation :

5

The rental process was smooth, the staff was courteous and helpful. The return process was conveniently done.

Évaluation :

5

Aucun

Évaluation :

1

I signed up for mobile pick up, and wasted 20 minutes attempting to check in. Site kept deleting my info and giving error messages. Unfortunately, this forced me to see an agent. He was highly disengaged, seems like I kept interrupting whatever movie on his phone. At one point, I had to remind him I responded to the mobile prompt because he was caught up in his entertainment rather than anticipating the information that he just asked me to submit. He continuously spoke low and did not adjust all the 20x I asked him to repeat his thoughts. As if he can't see we're speaking thru a mask, shield, and social distance. Even my colleague was confused why the man would speak in such a way. Pay attention to the next customer and use social cues. There are too many other options these days.

Évaluation :

4

Most of the staff showed customer courtesy and was very professional but one may need a little more customer courtesy training.

Évaluation :

4

Passenger seat belt was not working. Vehicle is in need of alignment.

Évaluation :

5

Service was good

Évaluation :

4

More service agents needed. Vehicle was very clean and when I returned vehicle it was immediately sanitized. So safety measures are taken seriously which is comforting.

Évaluation :

1

very disappointed with U haul i was charge additional 132,78 $ for fuel charge. before i returned the vehicle i put gas back in the truck. I'm very upset this company and will never used it again.

Évaluation :

5

Good h

Évaluation :

5

First time rental from this location, very friendly and helpful staff. I will rental from this location again if I move again. I hope not too soon , LoL

Évaluation :

2

Slow service at this location. Workers are not friendly

Évaluation :

5

Left turn signal in the rear was not working. That's dangerous for customers. Other than that is was clean and drove well.

Évaluation :

5

The young lady that work the early morning shift is a excellent work keep the place well kept all the times