The young lady that we encountered asked us if we knew how to connect the trailer to the truck and we told her no. She told us she would be out to help us. We waited about 20 mins and she never came out. We watched a video on YouTube to help us connect it. She never came out.Ira J.
Customer Reviews for U-Haul Moving & Storage of Canterbury
Pour nous contacter
Markham, IL 60428
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great customer ServiceRALPH B.
When it was time for me to check it in on the phone your website was crashing so the agent at the counter was telling me i have to pay a extra $20 for late fee even tho they seen me on their camera system returning trailer same day before the time. Must speak with manger asap.Leslie H.
Le client n'a pas laissé de commentaire.Cianna A.
Le client n'a pas laissé de commentaire.Antonia B.
Keep doing what you're doing providing excellent service. And a special thank you to TamikaEARNEST K.
Tamica is always friendly and professional.barbara B.
Le client n'a pas laissé de commentaire.ROOSEVELT F.
I shouldn't have been charged for 2 rentals when my time was delayed due to short staff. Had to get another unit because first one was leakingLUEVETRA D.
All was good. No problems.Robert S.
Great people great serviceAlonzo I.
Le client n'a pas laissé de commentaire.Robert C.
The experience at U-Haul staff treating me very well always smiling kind considerate . Always greeted with gracious smiles the management staff and all the team members are fantastic phenomenal fabulous excellent marvelous magnanimous brilliant amazing awesome they are excellent ebullient enthusiastic when they take care of all customers that enters the Canterbury U-Haul establishment.Stephen H. | Expérience générale
Le client n'a pas laissé de commentaire.june t. | Expérience générale
there was confusion about the key to the truck, I was accused by a sales lady, of switching the key and I did no such thing. A manager took over and worked things out, but I was offended by the accusation and received no apology.Walter H.
Le client n'a pas laissé de commentaire.Melanie B.
Le client n'a pas laissé de commentaire.Stephanie B.
I will use this location for anything else I need from you. Nice and very friendly people to work with.Michael R.
Le client n'a pas laissé de commentaire.DURAN L.
Le client n'a pas laissé de commentaire.Ida M.
I returned the trailer at 9:30 AM on July 29th and was told by the person behind the counter that they would check me in and I was all set. I then got a call around 4:00 PM from the Uhaul office asking me to return my trailer. When I explained the situation they apologized and said I was all set. I just looked at my bill and I was charged on another day and I wasn't checked back in until after the office called. The trailer was full of grass an debris when I picked it up as well. I have rented from the is site several times but not again. I don't have the time to chase down the billing but I may need to look at my previous bills Not goodSteve D.
Le client n'a pas laissé de commentaire.DAVE S.
Nothing Exceptional customer service.Dannella S.
Le client n'a pas laissé de commentaire.james T.
I dropped trailer off at 1pm the girl at the desk told me i would receive an email for the check out. She didn't check the trailer back in I get a phone call hours later saying i still have the trailer. I had to drive 30 minutes back up there for the guy to check the trailer that Been sitting in your lot for 5 hours. I had called up there and was on hold for the hole drive up there. It's a shame that I had to waste my time because your employees can't do their jobsDewayne R.
Le client n'a pas laissé de commentaire.LATRICE S. | Premières impressions
Le client n'a pas laissé de commentaire.Carol I.
Le client n'a pas laissé de commentaire.Lloyd C.
Le client n'a pas laissé de commentaire.Timothy H.
Le client n'a pas laissé de commentaire.david D.
Keep the two gentlemen working that location there! The customer service was unmatched and they were very help and respectful.Shannon H.
Le client n'a pas laissé de commentaire.Hubert S.
Le client n'a pas laissé de commentaire.Camilla P.
Le client n'a pas laissé de commentaire.Chuck K.
Le client n'a pas laissé de commentaire.lashonda R.
Le client n'a pas laissé de commentaire.Vincent R.
Le client n'a pas laissé de commentaire.Gloria R.
Le client n'a pas laissé de commentaire.Julia H.
Nothing to improve. Compliments to the professional and courtesy of Tamicca Rocket. Her service is implacable.Debra A.
Have Snacks for customers.Gregory A.
Le client n'a pas laissé de commentaire.MARY S.
Le client n'a pas laissé de commentaire.Chavonne A.
Le client n'a pas laissé de commentaire.Bernice Y.
Double charged accountElaina M.
I dropped the truck off 2 days early and didn't get any money backDawn A.
Le client n'a pas laissé de commentaire.Kimberly W.
Le client n'a pas laissé de commentaire.Mary E.
The staff is very friendly.Samuel R.
Le client n'a pas laissé de commentaire.KURT D.
Devonte is the Bomb !!!!LEON W.
There was only 1 employee working that morning. She handled the business as best as she could. She was servicing us, and the phone kept ringing while other customers waited to be assisted. Hire more help.Ronald C.
Le client n'a pas laissé de commentaire.Craig B.
Le client n'a pas laissé de commentaire.Juan O.
Very good serviceRENE R.
Lower the priceSebastian P.
Le client n'a pas laissé de commentaire.Kimberly W.
Le client n'a pas laissé de commentaire.JEFFERY M.
Inspect the car transporters at all areas. Otherwise wise fine job!Barbara C.
Le client n'a pas laissé de commentaire.EDWARD F.
I need a reimbursement of 167$ since I never got the moving equipment that I purchased! I sent emails, called, and chat live, and still no response. My phone number is 9549805782. My email is email@example.com.Fabiana G.
Le client n'a pas laissé de commentaire.emmanuella M.
Everything went well thank youClaudette S.
I reserved a car trailer and when I arrived to pick it up I was told they didn't have any car trailers. There was one sitting in the parking lot. I was told that I could not have that trailer because it was reserved for someone else. After an hour of being at the U-Haul store I was told all they could offer to me was a tow dolly instead of a trailer. I have a very low profile vehicle that is very difficult to load on a trailer yet alone a dolly. I ended up taking the dolly home and tried to load my vehicle on it. While loading my vehicle I caused close to $2 000 in damages to my vehicle. All of this could have been avoided if the U-Haul store would have just had the trailer that I reserved in the first place. Very disappointed. I now have to file an insurance claim to get my car fix and I wasn't even able to use the car dolly that I still had to pay for. To make this right I would like to be reimbursed for the charges to my credit card for the tow dolly that I didn't even get to use.steve P.
Le client n'a pas laissé de commentaire.Anthony V.
Le client n'a pas laissé de commentaire.Willie J.
My online order was processed incorrectly. Got to the location just to be sent elsewhere. Then issued a truck that was not the size needed. My aunts payment card was compromised. Never got a bigger truck. Manager promised to waive the extended rental due to the incorrect truck size and availability. Only to slap me with a $500+ charge. I wouldn't recommend this location nor company to anyone ever!Kurt S.
The space was clean and the representatives were very helpful to unload my trailer and help me get my items put away. My return was smooth.VANESHA B.
No improvements to note. The experience and transaction was very smooth. I would highly recommend this location.Darrell B.
Le client n'a pas laissé de commentaire.George H.
Le client n'a pas laissé de commentaire.travis W.
Le client n'a pas laissé de commentaire.JOHN H.
Le client n'a pas laissé de commentaire.Alonzo I.
Again the online system didn't work. It was after hours and 2 other people were in the parking lot having the same difficulty. Finally took multiple pictures and put keys in Dropbox. Next day had a phone call asking where the truck was. It was a different location not the one preferred on our reservation. Explained everything. Was told all would be taken care of. Later that day received a charge for an extra day. Had to call and explain again. Finally received credit for that. Frustrating as hell.Frank G.
I made arrangements with Tinley Park Auto to pick up trailer 2+ weeks previously. I was lied to that the trailer would be waiting yet was forced to travel to Markham which was not convenient. I tried to call for 2 days previously to verify trailer guarantee but Tammy (Tinley Park Auto), immediately placed me on each time and after a lengthy wait, would just hang up on me. On one occasion, she placed me on hold until closing and then hung up on me. Business NOW closed. What a deceitful and useless piece of human garbage!!! When I went to Markham, a woman helped me attach trailer to SUV which was nice but lied to me when I asked her to verify that brake and trailer lights work which was FALSE. Upon arrival at home with trailer, 8 miles away, I asked my wife to verify that lights worked. NO surprise, left brake and trailer light did NOT work. We were forced to drive 14 straight hours through the mountains to NC with faulty equipment and risk our lives and that of others because U-Haul hires low caliber people to perform low level service to its customers. When I arrived in NC to return trailer, I asked an employee to check MY equipment, ALL good. When he tested U-Haul trailer, left brake and trailer did NOT work. Additionally, I had my car tested and verified by Nissan that my trailer harness was working correctly. I do NOT expect U-Haul to honor their guarantee on rental equipment with a reduced rate which is offered. I do not expect U-Haul to take action against deceitful employees. This has been just MORE of MY time wasted which I am sure is to YOUR amusement! Your agent in NC was a respectable person and I do not want to lump him in with the rest of your trash!Milan M.
Le client n'a pas laissé de commentaire.Andrei H.
Le client n'a pas laissé de commentaire.Alek M.
Le client n'a pas laissé de commentaire.Tom B.
The representative that handled me was very unprofessional and didn't really explain all the details. He didn't want me to know his name when I asked him for it. The other man that was there to assist him wasn't any help neither. When I was about to about another question he walked away and went back in the building. I went in to ask him why he walk away he replies by saying he was just working there because it's really not a job and smacked his lips. I will never use this service again. Then he gave me the truck and it was on empty telling me to put gas in it and get reimbursed later. I felt humiliated and I will never return to this place again! I was very unsatisfied!SHALONDA H.
Compensate & reimbursement for my losses and inconvenience (blown out tire, 5 hours stranded roadside, hotel cost, heat stroke, extra gas, 1 day delay, & loss of movers). Hotel stays, extra gas, loss of movers due to late arrival,gwen M.
Le client n'a pas laissé de commentaire.Monique O.
Le client n'a pas laissé de commentaire.Granville P.
Le client n'a pas laissé de commentaire.Masia H.
Le client n'a pas laissé de commentaire.DIANE F.
Le client n'a pas laissé de commentaire.Wendy F.
Le client n'a pas laissé de commentaire.Anson M.
Staff were very helpful and professional.SHARON M.
Le client n'a pas laissé de commentaire.Paul H.
The gentleman working at that facility was awesomeRafael L.
No one helped me return it. Had to unattached trailer on my own.kam B.
Le client n'a pas laissé de commentaire.Kendra B.
When I return the uhaul I had go in twice to try return the key. I sit outside for about 15min.andrell H.
Le client n'a pas laissé de commentaire.Rosa P.
The young man that helped us was very professional and helpful. You have a real nice young man at this location. I don't have my invoice in front of me but I would like to say thanks to him againPatric B.
Le client n'a pas laissé de commentaire.Lee M.
The staff was in no rush to help, they continued to have conversations not related to the business. After I paid for the trailer I waited in the back of the facility for over 20mins to only find the staff sitting down behind the desk.Carolyn W.
Le client n'a pas laissé de commentaire.Vincent Z.
Le client n'a pas laissé de commentaire.Issac K.
The trucks a little old, but still workingJacques L.
Customer service they're not want to help me inside the facility I have to use my own vehicle to transport the trailer back to the location and then asked me can I remove it around to another spot and I told him noJohn H.
Only one person working on a Saturday morning and the line was really long!Janet A.
Le client n'a pas laissé de commentaire.Daryl M.
It took a long Time To get someone to help meabdulhamid A.
My contacts with staff were a mix of good interactions and no way am I listening/talking with you. I am ignoring anything/everything you say. I had negative responses that were much worse at other storage sites. Fortunately, the owner was present for my final visit here. I had paid a full extra month. I had been told I would get at least half of the next month's extra payment back. I was refunded the full extra month's payment. The owner took charge of the review of payments and awarded me the full month overpayment. I felt as though I was treated fairly. Perhaps she was a new employee who erred.MARSHA A. | Expérience générale
Dante the store manager was an excellent person to work withErica L. | Expérience générale
Le client n'a pas laissé de commentaire.Alexis t. | Premières impressions
Excellent service à la clientèleSTACEY K. | Premières impressions
Le client n'a pas laissé de commentaire.Jaaron H. | Expérience générale
Le client n'a pas laissé de commentaire.Carol P. | Expérience générale
Love this place and the people that operate it good staffTONYA C. | Premières impressions
Le client n'a pas laissé de commentaire.Latrece A. | Expérience générale
Le client n'a pas laissé de commentaire.TAMICCA R. | Premières impressions
Everybody was great and made my process a smooth process when moving.Vanesha B. | Expérience générale
Le client n'a pas laissé de commentaire.Lanatia T. | Expérience générale
Le client n'a pas laissé de commentaire.Tonesha w. | Expérience générale
Le client n'a pas laissé de commentaire.Vanesha B. | Premières impressions
Le client n'a pas laissé de commentaire.Tonesha w. | Premières impressions
Le client n'a pas laissé de commentaire.Brenda F. | Premières impressions
Le client n'a pas laissé de commentaire.Brenda F. | Expérience générale
Le client n'a pas laissé de commentaire.Lanatia T. | Premières impressions
Le client n'a pas laissé de commentaire.DONNETTA T. | Expérience générale
I moved out 6/2/21 And not on 6/11/21Juanita C. | Expérience générale
I was pleased with storage and truck rental i only had 2 issues the cleanup fee is high and if late by a few hours on an all day rental charge become 2 days.LAWONDA P. | Expérience générale
I've never stored furniture before and was worried my new furniture would be damaged or smell bad. This place was awesome my furniture looked and smelled the same as it did when I put it in. Extremely pleased would gladly do business with this location again.lori g. | Expérience générale
I was very pleased with the customer service, product knowledge, and professionalism of the staff.ANNE S. | Premières impressions
Le client n'a pas laissé de commentaire.Brenda W. | Online Move In
Le client n'a pas laissé de commentaire.Shonta b. | Expérience générale
Le client n'a pas laissé de commentaire.MELISSA T. | Expérience générale
Le client n'a pas laissé de commentaire.QUANDONDA C. | Expérience générale
No silly it’s clean staff was courteous I would recommend it to everyone excellent job thank youSolomon R. | Expérience générale
The doors to the storage units were very weak and flimsy. They can easily be kicked in even with a lock on. The wait time for service was often very long in the office and the man at the desk made many errors at check-in that caused him to restart my transaction multiple times before finalizing. Staff were short with their answers and would walk away when trying to ask them questions or get clarification. Lastly, I was not able to reach anyone via phone at the office and was routed to the main uhaul number every single time causing me to have to find time to come in before they close at 7 PM which I never had time to do to ask simple questions that were never answered. At check-in, I asked for 24/7 Access and was told the computer wasn't working properly and that I would be able to add that later. I was never able to reach anyone by phone and when I did come down one day an associate told me she would add 24/7 Access to my unit, but didn't. Dealing with uhaul for my out of state move has been a very miserable experience from truck rental in CT, to storage in Illinois to truck rental in Illinois. Staff are rude and practices are not transparent leaving the customer feeling uneasy. I would never deal with uhaul again and I will ensure no one I know deals with you either. Further I will be leaving reviews on other platforms.Feras M. | Expérience générale
Devonte has excellent customer service skills and goes above and beyond with patienceLenora H. | Premières impressions
Le client n'a pas laissé de commentaire.Maricela S. | Expérience générale
Le client n'a pas laissé de commentaire.Tamika B. | Premières impressions
Customer service lost a thousand percent the manager was a thousand percent very the best I will recommend thank youSheila B. | Expérience générale
The Manager, Devonte Blackburn, was extremely helpful and friendly along with the staff. I am a very satisfied customer and will definitely recommend to others.Renee H. | Expérience générale
Le client n'a pas laissé de commentaire.Chatauna K. | Expérience générale
The staff was so helpful!Jennifer H. | Expérience générale
The staff were super friendly!Jennifer H. | Premières impressions
An enjoyable experience with well qualified, friendly and helpful staff!!JOE S. | Expérience générale
The manager was friendly and helpful.june t. | Premières impressions
The customer service was very good!!!#James W. | Premières impressions
Very convenient and hassle freeKatherine R. | Premières impressions
NaFolie L. | Expérience générale
I never had a problem when dealing with this location. Everyone was helpful.Arlena W. | Expérience générale
Good customer servicesMichelle M. | Expérience générale
My storage has been empty and cancelled since April. Yet I'm still being billed. This company sucks and I will never patronize it again nor will I recommend friends or family.Jore M. | Expérience générale
Don't think I would use uhaul again could not move out when I wanted to main door would not open had paid for my truck did not get a call when door got fixed I should have gotten compensated had no heShari J. | Expérience générale
I had the pleasure of being assisted by a very competent young man on yesterday 4/30/19. He had mulit-tasking down to a science. Mr. Blackburn definitely deserves his own site. GOD Bless!Jasmine b. | Premières impressions
The only thing that I didn't like is that i only utilized the storage for one week and should have gotten prorated.Sherita M. | Expérience générale
Thanks you guys!Breanna G. | Expérience générale
the representatives need retraining on UBox pick up policy as well as how to call a customer on the phone in a polite and courteous manner and explain CLEARLY the reason for the call. Service was poorlaquandus h. | Expérience générale
Great staffJessie D. | Expérience générale
Kiera handled the delivery and pick up for both my moves and was very nice and professional every time! I was also impressed with Dovante's customer service and professionalism. They are the best!Rachel B. | Expérience générale
Rude nasty attitude very unprofessional I will never come back!Katrina G. | Expérience générale
I am not sure I received one truthful statement from this location regarding the delivery of my U-box.Todd R. | Expérience générale
Am very sorry for not being able to stay at the location I wanted to. I was moved last min., To the location on 167th where over night my container was not sucured at all. Next afternoon yes it was fiLakisha s. | Expérience générale
The young man that worked on October 22nd in the evening he continued to work until we got everything done I highly recommend this gentleman for the highest award that you have we need more like you"Erica L. | Réservation
I had known problemHoward T. | Expérience générale
Call me 404-379-2632Tiffany C. | Réservation
Rented Box containers one month. Delivered to me 6/28. I called to end the rental 7/25. They were picked up on the 7/28, but charged me for July. Called 4 times for refund. No has called me back.Trilise E. | Expérience générale
Everything was good.Natalie N. | Expérience générale
.Tyrone P. | Expérience générale
Staff is friendly but ommunication is poor. Each time I called ahead to set up access our unit staff was not aware or ready on arrival. When account was closed I was still got charged the next month.Ashley H. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!