Customer Reviews for U-Haul Moving & Storage of Canterbury

4243 évaluations

2915 W 159th St   Markham, IL 60428

(708) 333-7840

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(708) 333-7840

2915 W 159th St
Markham, IL 60428

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY G. 
Évaluation :
2

Better communication

joann J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUIS W. 
Évaluation :
5

Nothing everything went great

AUDIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tatyanna A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY M. 
Évaluation :
5

Keep 🆙 the good work👍

MARIO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

L.C R. 
Évaluation :
3

The office smelled strongly of marijuana. The woman who helped us was very nice and explained everything so that part was good.

ROMAN C. 
Évaluation :
5

Only thing was the cord that plugs in for turning was not on for the left side.

FELECIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELONDA H. 
Évaluation :
5

I've been renting from this Uhaul location for years. They are efficient, friendly, know there business obligations and how to work anyone. They also know their customers.

SHIRLEY S. 
Évaluation :
1

Don't give people the wrong equipment and then be a jerk to them. Formal complaint has been filed with the vice president of marketing.

ANDREW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VERONICA E. 
Évaluation :
5

Nothing. My attendant was great and accommodating

HERMAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO M. 
Évaluation :
4

Yes, service was excellent.

Sophie M. 
Évaluation :
5

Everything was find no complaints

ZIRRA J. 
Évaluation :
3

Customer was great the truck it self was horrible and a safety hazard

LAWANDA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERENCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonta b.  |  Expérience générale 
Évaluation :
1

There was no key in the lockbox, the truck was not pulled put for me, they didn't have the equipment I reserved.

Erin M. 
Évaluation :
3

Repair tie down strap on car transporter, & ensure the time of rental will be on time. Thanks to Amber gor assisting my needs...

GILBERTO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

No improvement necessary

TRACEY W. 
Évaluation :
5

Wifi weak outside, have to be right up on the building to checkin

BILLY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE J. 
Évaluation :
5

Excellent service

RAMESH S. 
Évaluation :
5

Rien

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANSAS W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALFREDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE M. 
Évaluation :
4

Service is always good here

Gregory B. 
Évaluation :
5

NEEDS WORK on the 26ft TRUCK

MICHAEL B. 
Évaluation :
3

Better customer service.

LORENZ S. 
Évaluation :
1

I made a reservation and asked for a loading ramp. The trailer I originally got was berried in snow. The trailer I received did not have dollies and frankly for my age and strength it was quite hard for me to pickup the trailer off of my car. There was only one turn signal and that is unacceptable to me. I have rented trailers and trucks from there before and this is the first time there was bad service. However I am going to look for a place that has dollies because I can't lift those trailers! Craig Jackson

Craig J. 
Évaluation :
5

You are doing a mighty fine job

ZELMA A. 
Évaluation :
1

No help what so ever, never hooked up a trailer like this before, I almost threw out my back picking up that heavy trailer hitch. I glad it hooked up with no problems, otherwise you would be on the hook for a liability issue!

Daniel M. 
Évaluation :
5

the three people i dealt with were friendly and efficient

WAYNE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Rien

ALONZO W. 
Évaluation :
5

The person I spoke to at the Markham Illinois location was awesome, she was informative and had excellent customer service!!!

QUINTELLA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIBOR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAEL N. 
Évaluation :
4

Staff was great.

Roy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOTTIE A. 
Évaluation :
1

The lights on the trailer all went out. I was pulled over and received tickets because of it.

GEORGE W. 
Évaluation :
5

Very helpful polite

GARY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney H. 
Évaluation :
5

The ratchet straps kept coming loose and I had to pull over about 3-4 times on a 200 mile trip to get the car and come back.

BENJAMIN E. 
Évaluation :
5

First off I was suppose to pick up my uhaul at 7am at the oak lawn location. After confirmation a week prior I hired movers for 9 am. The night before pickup I was called at 6 pm and notified that I was being upgraded to a larger truck and I couldn't pick up until noon. I tried to work this out with my moving company and did for 11 am but then on the way to oak lawn on pick up day I was called and told the person extended until 5 pm and to drive to Harvey to pick up the truck. On the way to Harvey I was called and told to go to orland park to get a truck, when I arrived in orland park they didn't have the proper truck. Then I called back and was told to go to the markham location. By the time I got my truck it was 2 and my movers I hired cancelled understandably with no refund due to a no show because I didn't have a truck! We then had to drive back to the oak lawn location to pick up a hitch. An employee who was smoking waved us in to park in the return Bay Area and by the gesture we assumed we were clear and we were indeed not. We clipped another customers car. At the oak lawn location the manger told me that this was all going to be taken care of and was covered under the insurance I purchased, to find out today that isn't true and I needed to call my insurance and if that was the case I would have asked for the police to document it properly. By the time this was all said and done I left uhual at 430 pm! Almost 10 hours after I was suppose to get the truck!! I had to hire more movers who then unfortunately had to load the truck during a blizzard. I am a planner and I've used you guys for years with all of my moves! I will never recommend someone to use this company again. I was so incredibly excited to move to Denver and the miscommunication and lack of planning on your employees cost me a lot of extra money I had to spend, I ended up being a day behind and ultimately getting stuck numerous times because he had to leave during the storm. If this was all sorted out and I picked up at 7 like originally planned things would have gone smother and a lot of this unnecessary incidences wouldn't have taken place. I will say the only positive review I have Is on the employee Montel at the oak lawn location. He tried the best he could to help me with the situation and is the only employee to have apologized at that location. The only other was the person at the markham location. He was very helpful as well. Again, you have A LOT to improve on and I will never use you guys again!

SHANNON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL W. 
Évaluation :
4

Not a thing!

Kimley J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY A. 
Évaluation :
5

You guys do really good,thanks.

CRESENCIANO migu R. 
Évaluation :
5

My experience with this location was great

LEVETTE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUANDONDA C.  |  Expérience générale 
Évaluation :
4

Anything

ANTHONY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE R. 
Évaluation :
5

Nothing customer service was excellent!!

Antoine S. 
Évaluation :
5

Everything went smoothly from beginning to end.

Tkyla C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn R. 
Évaluation :
4

Don't put a double hold on funds i had a two holds for the same amount it was returned but wasn't happy seeing that

STEVEN J. 
Évaluation :
2

I had a reservation for 9 am. I get there it's about 9:30 before anyone helps me once I finally do get help they tell me I have to hook the trailer to their truck, I didn't want to but I did it turns out that wasn't the right trailer so I have to unhook that one go get another one and then hook it up just to be told that the first trailer was the correct one. I ended wasting an hour of my rental time basically doing the work of their employees . I probably will not use this location again.

Keimanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Service was 110 % just great

Christopher G. 
Évaluation :
5

It was an excellent experience. The staff was overly helpful Thanks

Jacqueline T. 
Évaluation :
1

Teach the employees how too have some type of courtesy towards the customer

MARIO S. 
Évaluation :
5

Rental service has been excellent keep up the good work

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
5

Hello I had no problem with you guys I think you guys was really nice and the truck was clean everything that you done was perfect I will recommend you to a friend thank you!

JANNICE R. 
Évaluation :
5

Very helpful people.

Tammy H. 
Évaluation :
5

I had awesome rental experience and customer service from management and staff. Planning on usesing location when needed in future.

KENYON DESHAUNE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAKIRA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA S. 
Évaluation :
4

The reserved location doesn't have equipment, went to 3 other locations before going almost 20miles to pick up the reservation. Had to be the one that pay for miles over daily use.

Henry F. 
Évaluation :
5

Keep doing what you're doing 👍🏽

JOSEPH B. 
Évaluation :
1

Everything

Majd I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAREY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOROTHEA M. 
Évaluation :
5

The person at this site was amazing. He waited on me quickly and efficiently and was friendly and kind. I truly enjoyed the few moments that I had to take care of this chore. Thanks for hiring someone of this quality for what must be a difficult job on a Sunday.

Charles I. 
Évaluation :
4

I got charged for a extra day because the the sales woman didn't check my equipment was not checked in so now I'm trying to get a refund of payment

GEORGE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren A. 
Évaluation :
5

100 100 100 😇

PATRICIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonu H. 
Évaluation :
5

Rien

ALBERT N. 
Évaluation :
3

As long as that manager is notthere I will not go back there he is very rude to his own employees the general manager I'm talking about.....

JAMES W. 
Évaluation :
5

it's all good , 🤩

PATRICIA W. 
Évaluation :
5

I had another person from a different location give a judgement call on the size of the truck, for a 2 bedroom apartment, told them there were 4 couches and a queen siize bed set. I personally didn't see all the things to be moved. It was said a 15' footer normally takes care of this amount. As the move progressed we knew we weren't going to get all that we wanted in one move. After the above items were loaded with totes in the front loft( an important space), we had dressers, chairs, table, and a few odds and ends. Bottom line when assessing truck size- go for the bigger-maybe a 17footer would have been better for getting it done in one trip(we had 60mi one way). Also how efficient you pack is another factor-that comes with experience and muscle. Everything being tight, the door got jammed in the back, fortunately we were able to free it without damage. Very good experience, equipment worked well- estimating size of truck is very important-going one size bigger would've been worth the added cost for us. Total cost around 150 $. Typical moving cost by professionals was estimated at about 1 200 $with a 2 week waiting list. Family, made our move possible- with the bonus of cost savings. Thanks! for efficient service and equipment, enabling us to safely get the job done on time.

james R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

selna H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis D. 
Évaluation :
5

No silly it’s clean staff was courteous I would recommend it to everyone excellent job thank you

Solomon R.  |  Expérience générale 
Évaluation :
2

The doors to the storage units were very weak and flimsy. They can easily be kicked in even with a lock on. The wait time for service was often very long in the office and the man at the desk made many errors at check-in that caused him to restart my transaction multiple times before finalizing. Staff were short with their answers and would walk away when trying to ask them questions or get clarification. Lastly, I was not able to reach anyone via phone at the office and was routed to the main uhaul number every single time causing me to have to find time to come in before they close at 7 PM which I never had time to do to ask simple questions that were never answered. At check-in, I asked for 24/7 Access and was told the computer wasn't working properly and that I would be able to add that later. I was never able to reach anyone by phone and when I did come down one day an associate told me she would add 24/7 Access to my unit, but didn't. Dealing with uhaul for my out of state move has been a very miserable experience from truck rental in CT, to storage in Illinois to truck rental in Illinois. Staff are rude and practices are not transparent leaving the customer feeling uneasy. I would never deal with uhaul again and I will ensure no one I know deals with you either. Further I will be leaving reviews on other platforms.

Feras M.  |  Expérience générale 
Évaluation :
5

Devonte has excellent customer service skills and goes above and beyond with patience

Lenora H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricela S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika B.  |  Premières impressions 
Évaluation :
5

Customer service lost a thousand percent the manager was a thousand percent very the best I will recommend thank you

Sheila B.  |  Expérience générale 
Évaluation :
4

The Manager, Devonte Blackburn, was extremely helpful and friendly along with the staff. I am a very satisfied customer and will definitely recommend to others.

Renee H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chatauna K.  |  Expérience générale 
Évaluation :
5

The staff was so helpful!

Jennifer H.  |  Expérience générale 
Évaluation :
5

The staff were super friendly!

Jennifer H.  |  Premières impressions 
Évaluation :
5

An enjoyable experience with well qualified, friendly and helpful staff!!

JOE S.  |  Expérience générale 
Évaluation :
5

The manager was friendly and helpful.

june t.  |  Premières impressions 
Évaluation :
4

The customer service was very good!!!#

Agnes M.  |  Premières impressions 
Évaluation :
5

Very convenient and hassle free

Katherine R.  |  Premières impressions 
Évaluation :
4

Na

Folie L.  |  Expérience générale 
Évaluation :
5

I never had a problem when dealing with this location. Everyone was helpful.

Arlena W.  |  Expérience générale 
Évaluation :
5

Good customer services

Michelle M.  |  Expérience générale 
Évaluation :
1

My storage has been empty and cancelled since April. Yet I'm still being billed. This company sucks and I will never patronize it again nor will I recommend friends or family.

Jore M.  |  Expérience générale 
Évaluation :
2

Don't think I would use uhaul again could not move out when I wanted to main door would not open had paid for my truck did not get a call when door got fixed I should have gotten compensated had no he

Shari J.  |  Expérience générale 
Évaluation :
5

I had the pleasure of being assisted by a very competent young man on yesterday 4/30/19. He had mulit-tasking down to a science. Mr. Blackburn definitely deserves his own site. GOD Bless!

Jasmine b.  |  Premières impressions 
Évaluation :
5

The only thing that I didn't like is that i only utilized the storage for one week and should have gotten prorated.

Sherita M.  |  Expérience générale 
Évaluation :
5

Thanks you guys!

Breanna G.  |  Expérience générale 
Évaluation :
2

the representatives need retraining on UBox pick up policy as well as how to call a customer on the phone in a polite and courteous manner and explain CLEARLY the reason for the call. Service was poor

laquandus h.  |  Expérience générale 
Évaluation :
5

Great staff

Jessie D.  |  Expérience générale 
Évaluation :
5

Kiera handled the delivery and pick up for both my moves and was very nice and professional every time! I was also impressed with Dovante's customer service and professionalism. They are the best!

Rachel B.  |  Expérience générale 
Évaluation :
1

Rude nasty attitude very unprofessional I will never come back!

Katrina G.  |  Expérience générale 
Évaluation :
1

I am not sure I received one truthful statement from this location regarding the delivery of my U-box.

Todd R.  |  Expérience générale 
Évaluation :
5

Am very sorry for not being able to stay at the location I wanted to. I was moved last min., To the location on 167th where over night my container was not sucured at all. Next afternoon yes it was fi

Lakisha s.  |  Expérience générale 
Évaluation :
5

The young man that worked on October 22nd in the evening he continued to work until we got everything done I highly recommend this gentleman for the highest award that you have we need more like you"

Erica L.  |  Réservation 
Évaluation :
3

I had known problem

Howard T.  |  Expérience générale 
Évaluation :
1

Call me 404-379-2632

Tiffany C.  |  Réservation 
Évaluation :
2

Rented Box containers one month. Delivered to me 6/28. I called to end the rental 7/25. They were picked up on the 7/28, but charged me for July. Called 4 times for refund. No has called me back.

Trilise E.  |  Expérience générale 
Évaluation :
5

Everything was good.

Natalie N.  |  Expérience générale 
Évaluation :
5

.

Tyrone P.  |  Expérience générale 
Évaluation :
2

Staff is friendly but ommunication is poor. Each time I called ahead to set up access our unit staff was not aware or ready on arrival. When account was closed I was still got charged the next month.

Ashley H.  |  Expérience générale 
Non reviews have been submitted for this location.

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