I reserved a car trailer and when I arrived to pick it up I was told they didn't have any car trailers. There was one sitting in the parking lot. I was told that I could not have that trailer because it was reserved for someone else. After an hour of being at the U-Haul store I was told all they could offer to me was a tow dolly instead of a trailer. I have a very low profile vehicle that is very difficult to load on a trailer yet alone a dolly. I ended up taking the dolly home and tried to load my vehicle on it. While loading my vehicle I caused close to $2 000 in damages to my vehicle. All of this could have been avoided if the U-Haul store would have just had the trailer that I reserved in the first place. Very disappointed. I now have to file an insurance claim to get my car fix and I wasn't even able to use the car dolly that I still had to pay for. To make this right I would like to be reimbursed for the charges to my credit card for the tow dolly that I didn't even get to use.steve P.
Customer Reviews for U-Haul Moving & Storage of Canterbury
Pour nous contacter
Markham, IL 60428
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Anthony V.
Le client n'a pas laissé de commentaire.Willie J.
My online order was processed incorrectly. Got to the location just to be sent elsewhere. Then issued a truck that was not the size needed. My aunts payment card was compromised. Never got a bigger truck. Manager promised to waive the extended rental due to the incorrect truck size and availability. Only to slap me with a $500+ charge. I wouldn't recommend this location nor company to anyone ever!Kurt S.
The space was clean and the representatives were very helpful to unload my trailer and help me get my items put away. My return was smooth.VANESHA B.
No improvements to note. The experience and transaction was very smooth. I would highly recommend this location.Darrell B.
Le client n'a pas laissé de commentaire.George H.
Le client n'a pas laissé de commentaire.travis W.
Le client n'a pas laissé de commentaire.JOHN H.
Le client n'a pas laissé de commentaire.Alonzo I.
Again the online system didn't work. It was after hours and 2 other people were in the parking lot having the same difficulty. Finally took multiple pictures and put keys in Dropbox. Next day had a phone call asking where the truck was. It was a different location not the one preferred on our reservation. Explained everything. Was told all would be taken care of. Later that day received a charge for an extra day. Had to call and explain again. Finally received credit for that. Frustrating as hell.Frank G.
I made arrangements with Tinley Park Auto to pick up trailer 2+ weeks previously. I was lied to that the trailer would be waiting yet was forced to travel to Markham which was not convenient. I tried to call for 2 days previously to verify trailer guarantee but Tammy (Tinley Park Auto), immediately placed me on each time and after a lengthy wait, would just hang up on me. On one occasion, she placed me on hold until closing and then hung up on me. Business NOW closed. What a deceitful and useless piece of human garbage!!! When I went to Markham, a woman helped me attach trailer to SUV which was nice but lied to me when I asked her to verify that brake and trailer lights work which was FALSE. Upon arrival at home with trailer, 8 miles away, I asked my wife to verify that lights worked. NO surprise, left brake and trailer light did NOT work. We were forced to drive 14 straight hours through the mountains to NC with faulty equipment and risk our lives and that of others because U-Haul hires low caliber people to perform low level service to its customers. When I arrived in NC to return trailer, I asked an employee to check MY equipment, ALL good. When he tested U-Haul trailer, left brake and trailer did NOT work. Additionally, I had my car tested and verified by Nissan that my trailer harness was working correctly. I do NOT expect U-Haul to honor their guarantee on rental equipment with a reduced rate which is offered. I do not expect U-Haul to take action against deceitful employees. This has been just MORE of MY time wasted which I am sure is to YOUR amusement! Your agent in NC was a respectable person and I do not want to lump him in with the rest of your trash!Milan M.
Le client n'a pas laissé de commentaire.Andrei H.
Le client n'a pas laissé de commentaire.Alek M.
Le client n'a pas laissé de commentaire.Tom B.
The representative that handled me was very unprofessional and didn't really explain all the details. He didn't want me to know his name when I asked him for it. The other man that was there to assist him wasn't any help neither. When I was about to about another question he walked away and went back in the building. I went in to ask him why he walk away he replies by saying he was just working there because it's really not a job and smacked his lips. I will never use this service again. Then he gave me the truck and it was on empty telling me to put gas in it and get reimbursed later. I felt humiliated and I will never return to this place again! I was very unsatisfied!SHALONDA H.
Compensate & reimbursement for my losses and inconvenience (blown out tire, 5 hours stranded roadside, hotel cost, heat stroke, extra gas, 1 day delay, & loss of movers). Hotel stays, extra gas, loss of movers due to late arrival,gwen M.
Le client n'a pas laissé de commentaire.Monique O.
Le client n'a pas laissé de commentaire.Granville P.
Le client n'a pas laissé de commentaire.Masia H.
Le client n'a pas laissé de commentaire.DIANE F.
Le client n'a pas laissé de commentaire.Wendy F.
Le client n'a pas laissé de commentaire.Anson M.
Staff were very helpful and professional.SHARON M.
Le client n'a pas laissé de commentaire.Paul H.
The gentleman working at that facility was awesomeRafael L.
No one helped me return it. Had to unattached trailer on my own.kam B.
Le client n'a pas laissé de commentaire.Kendra B.
When I return the uhaul I had go in twice to try return the key. I sit outside for about 15min.andrell H.
Le client n'a pas laissé de commentaire.Rosa P.
The young man that helped us was very professional and helpful. You have a real nice young man at this location. I don't have my invoice in front of me but I would like to say thanks to him againPatric B.
Le client n'a pas laissé de commentaire.Lee M.
The staff was in no rush to help, they continued to have conversations not related to the business. After I paid for the trailer I waited in the back of the facility for over 20mins to only find the staff sitting down behind the desk.Carolyn W.
Le client n'a pas laissé de commentaire.Vincent Z.
Le client n'a pas laissé de commentaire.Issac K.
The trucks a little old, but still workingJacques L.
Customer service they're not want to help me inside the facility I have to use my own vehicle to transport the trailer back to the location and then asked me can I remove it around to another spot and I told him noJohn H.
Only one person working on a Saturday morning and the line was really long!Janet A.
Le client n'a pas laissé de commentaire.Daryl M.
It took a long Time To get someone to help meabdulhamid A.
The van had a warning light that wouldn't clear. The right rear tire was properly inflated. Called the location to see if I could extend my rental, but it wasn't possible. Had a few little problems returning the van, but the young lady with all the things going wrong made all the corrections needed to get things right.Wendell C.
Make certain that everything is working correctlyâ€¦specifically all headlights, parking lights, brake lights, and all signal lights.Jose C.
Le client n'a pas laissé de commentaire.EMIL G.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Daniel M.
I delivered the truck my son put the key in a lock box and they kept my deposit I believe it was a scam to keep my security deposit.Trenton R.
Le client n'a pas laissé de commentaire.Denny V.
Le client n'a pas laissé de commentaire.Theresa K.
Le client n'a pas laissé de commentaire.ANTHONY C.
Awesome customer service fast check outScarlett D.
Nothing you guys customer service was on point.Julian R.
I feel one of the employees should have come out with us. There was another trailer in front of ours. We had to move itDonna T.
Great check in and check out service. Fully informed about vehicle and policy. Service was immediate and thorough. Special appreciation for customer service for three contract changes. Very professional each time. Great job U-haul team!ANTHONY D.
Give the employees a lesson or 2 in common courtesy and good customer service. The lady that waited on me NVR greeted me or looked at me through out entire transaction.DARYN B.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.EUGENE C.
Le client n'a pas laissé de commentaire.armando C.
I'm trying to find out why I was charged two charges, one for $69,98 and one for $79.95. On the same day.Angel R.
Nothing to improve. Your Customer Service Reps were wonderful and thorough and the truck was clean and worked well.Nicole W.
Always great customer service.Antoine S.
It would be helpful to start with a full tank of gas.William S.
Le client n'a pas laissé de commentaire.Darren G.
There was only 1 employee working and He worked his Ass off!!!Edward A.
Not a thing. Service was great.JOHN C.
Le client n'a pas laissé de commentaire.Dishai W.
Le client n'a pas laissé de commentaire.STEPHANIE K.
Le client n'a pas laissé de commentaire.jesus L.
Le client n'a pas laissé de commentaire.Leopoldo G.
Le client n'a pas laissé de commentaire.Junory R.
I rent vehicles there often never had a bad experienceMICHAEL S.
Le client n'a pas laissé de commentaire.Robin A.
Le client n'a pas laissé de commentaire.HAZEL B.
Le client n'a pas laissé de commentaire.Annette S.
Le client n'a pas laissé de commentaire.latonya H.
Le client n'a pas laissé de commentaire.Isaac J.
Your Fine Good Businessdevionte S.
Over charged. Vechicle not in proper maintenance for alcustonera to drive. There was no gas in the vehicle and check engine light was in. Customer service at location was also terrible. Would NOT recommend. Merci.Blair S.
Just continue with the great customer service. Tamicca was outstanding!!!Farlinda R.
Le client n'a pas laissé de commentaire.KEVIN S.
Excellent experience with fantastic rates. I will return.RICHARD D.
Le client n'a pas laissé de commentaire.Edmund B.
Le client n'a pas laissé de commentaire.Gregory B.
Amazing customer serviceAlexis C.
I have no complaintsArtemese A.
Le client n'a pas laissé de commentaire.KEVIN H.
Le client n'a pas laissé de commentaire.Stephen H.
Le client n'a pas laissé de commentaire.Tracey H.
Had awesome experience.Namrata G.
Bad tire that blew early on in the trip and extensive water damage to my belongings inside the trailerJames M.
eliminate the mover helpers that ruined my day! Make Room Movers - unreliable failed to show up and cost me time and money!!Richard A.
Le client n'a pas laissé de commentaire.Tymecia M.
Le client n'a pas laissé de commentaire.Brittmay L.
Le client n'a pas laissé de commentaire.Tammy G.
Le client n'a pas laissé de commentaire.Wanda W.
Im happy that the team work together and i appreciate them, my concern is i haven't received my money back from my deposit. Can you tell me why is been 5 days?vincent G.
My contacts with staff were a mix of good interactions and no way am I listening/talking with you. I am ignoring anything/everything you say. I had negative responses that were much worse at other storage sites. Fortunately, the owner was present for my final visit here. I had paid a full extra month. I had been told I would get at least half of the next month's extra payment back. I was refunded the full extra month's payment. The owner took charge of the review of payments and awarded me the full month overpayment. I felt as though I was treated fairly. Perhaps she was a new employee who erred.MARSHA A. | Expérience générale
Le client n'a pas laissé de commentaire.Shaheed W.
Dante the store manager was an excellent person to work withErica L. | Expérience générale
Le client n'a pas laissé de commentaire.Khristopher A.
Your customer service was greatvernice E.
Le client n'a pas laissé de commentaire.FREDERICK T.
Le client n'a pas laissé de commentaire.Alexis t. | Premières impressions
Excellent service à la clientèleSTACEY K. | Premières impressions
Le client n'a pas laissé de commentaire.Jaaron H. | Expérience générale
Le client n'a pas laissé de commentaire.Carol P. | Expérience générale
Love this place and the people that operate it good staffTONYA C. | Premières impressions
Le client n'a pas laissé de commentaire.Latrece A. | Expérience générale
Le client n'a pas laissé de commentaire.TAMICCA R. | Premières impressions
Everybody was great and made my process a smooth process when moving.Vanesha B. | Expérience générale
Le client n'a pas laissé de commentaire.Lanatia T. | Expérience générale
Le client n'a pas laissé de commentaire.Tonesha w. | Expérience générale
Le client n'a pas laissé de commentaire.Vanesha B. | Premières impressions
Le client n'a pas laissé de commentaire.Tonesha w. | Premières impressions
Le client n'a pas laissé de commentaire.Brenda F. | Premières impressions
Le client n'a pas laissé de commentaire.Brenda F. | Expérience générale
Le client n'a pas laissé de commentaire.Lanatia T. | Premières impressions
Le client n'a pas laissé de commentaire.DONNETTA T. | Expérience générale
I moved out 6/2/21 And not on 6/11/21Juanita C. | Expérience générale
I was pleased with storage and truck rental i only had 2 issues the cleanup fee is high and if late by a few hours on an all day rental charge become 2 days.LAWONDA P. | Expérience générale
I've never stored furniture before and was worried my new furniture would be damaged or smell bad. This place was awesome my furniture looked and smelled the same as it did when I put it in. Extremely pleased would gladly do business with this location again.lori g. | Expérience générale
I was very pleased with the customer service, product knowledge, and professionalism of the staff.ANNE S. | Premières impressions
Le client n'a pas laissé de commentaire.Brenda W. | Online Move In
Le client n'a pas laissé de commentaire.Shonta b. | Expérience générale
Le client n'a pas laissé de commentaire.MELISSA T. | Expérience générale
Le client n'a pas laissé de commentaire.QUANDONDA C. | Expérience générale
No silly it’s clean staff was courteous I would recommend it to everyone excellent job thank youSolomon R. | Expérience générale
The doors to the storage units were very weak and flimsy. They can easily be kicked in even with a lock on. The wait time for service was often very long in the office and the man at the desk made many errors at check-in that caused him to restart my transaction multiple times before finalizing. Staff were short with their answers and would walk away when trying to ask them questions or get clarification. Lastly, I was not able to reach anyone via phone at the office and was routed to the main uhaul number every single time causing me to have to find time to come in before they close at 7 PM which I never had time to do to ask simple questions that were never answered. At check-in, I asked for 24/7 Access and was told the computer wasn't working properly and that I would be able to add that later. I was never able to reach anyone by phone and when I did come down one day an associate told me she would add 24/7 Access to my unit, but didn't. Dealing with uhaul for my out of state move has been a very miserable experience from truck rental in CT, to storage in Illinois to truck rental in Illinois. Staff are rude and practices are not transparent leaving the customer feeling uneasy. I would never deal with uhaul again and I will ensure no one I know deals with you either. Further I will be leaving reviews on other platforms.Feras M. | Expérience générale
Devonte has excellent customer service skills and goes above and beyond with patienceLenora H. | Premières impressions
Le client n'a pas laissé de commentaire.Maricela S. | Expérience générale
Le client n'a pas laissé de commentaire.Tamika B. | Premières impressions
Customer service lost a thousand percent the manager was a thousand percent very the best I will recommend thank youSheila B. | Expérience générale
The Manager, Devonte Blackburn, was extremely helpful and friendly along with the staff. I am a very satisfied customer and will definitely recommend to others.Renee H. | Expérience générale
Le client n'a pas laissé de commentaire.Chatauna K. | Expérience générale
The staff was so helpful!Jennifer H. | Expérience générale
The staff were super friendly!Jennifer H. | Premières impressions
An enjoyable experience with well qualified, friendly and helpful staff!!JOE S. | Expérience générale
The manager was friendly and helpful.june t. | Premières impressions
The customer service was very good!!!#James W. | Premières impressions
Very convenient and hassle freeKatherine R. | Premières impressions
NaFolie L. | Expérience générale
I never had a problem when dealing with this location. Everyone was helpful.Arlena W. | Expérience générale
Good customer servicesMichelle M. | Expérience générale
My storage has been empty and cancelled since April. Yet I'm still being billed. This company sucks and I will never patronize it again nor will I recommend friends or family.Jore M. | Expérience générale
Don't think I would use uhaul again could not move out when I wanted to main door would not open had paid for my truck did not get a call when door got fixed I should have gotten compensated had no heShari J. | Expérience générale
I had the pleasure of being assisted by a very competent young man on yesterday 4/30/19. He had mulit-tasking down to a science. Mr. Blackburn definitely deserves his own site. GOD Bless!Jasmine b. | Premières impressions
The only thing that I didn't like is that i only utilized the storage for one week and should have gotten prorated.Sherita M. | Expérience générale
Thanks you guys!Breanna G. | Expérience générale
the representatives need retraining on UBox pick up policy as well as how to call a customer on the phone in a polite and courteous manner and explain CLEARLY the reason for the call. Service was poorlaquandus h. | Expérience générale
Great staffJessie D. | Expérience générale
Kiera handled the delivery and pick up for both my moves and was very nice and professional every time! I was also impressed with Dovante's customer service and professionalism. They are the best!Rachel B. | Expérience générale
Rude nasty attitude very unprofessional I will never come back!Katrina G. | Expérience générale
I am not sure I received one truthful statement from this location regarding the delivery of my U-box.Todd R. | Expérience générale
Am very sorry for not being able to stay at the location I wanted to. I was moved last min., To the location on 167th where over night my container was not sucured at all. Next afternoon yes it was fiLakisha s. | Expérience générale
The young man that worked on October 22nd in the evening he continued to work until we got everything done I highly recommend this gentleman for the highest award that you have we need more like you"Erica L. | Réservation
I had known problemHoward T. | Expérience générale
Call me 404-379-2632Tiffany C. | Réservation
Rented Box containers one month. Delivered to me 6/28. I called to end the rental 7/25. They were picked up on the 7/28, but charged me for July. Called 4 times for refund. No has called me back.Trilise E. | Expérience générale
Everything was good.Natalie N. | Expérience générale
.Tyrone P. | Expérience générale
Staff is friendly but ommunication is poor. Each time I called ahead to set up access our unit staff was not aware or ready on arrival. When account was closed I was still got charged the next month.Ashley H. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!