Évaluations des clients U-Haul Moving & Storage of Canton
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Canton
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Terry P. le
This was my third visit to this facility and I was treated very professionally each and every time. I can't see any need for improvement. Thanks to the people working there I will be back in the future.
James R. le
The wood tie down slats in the truck were loose , therefore could not secure my load properly ! These should be checked before and after each rental in my opinion !
Julie F. le
Very unhappy with uhaul! Some in law was not informed he would have to pick his truck up 40 miles away. Lady in store was rude. Made me return the truck to Canton after moving to Cumming
James J. le
Kory did a great job on checking out and back in the rental. He had answers for all questions
THOMAS M. le
Outstanding operation! Fast, friendly service. Went the extra mile to offer assistance. A++
John A. le
Used this location several times over the last 16 years and have ALWAYS enjoyed their service and support. Very nice people and always willing to offer whatever assistance needed.
Jefferson M. le
Everything was great. Thanks
Philip G. le
On a very busy moving weekend, this location worked with me to get a truck. Was very courteous and worked with us.
MICHAEL T. le
Excellent service. The only complaint I have is that the truck I rented smelled of smoke so bad that it made my son and I sick.
Vince W. le
Great place!
Ruthie B. le
What I didn't like was how we was suppose to pick up our truck at a location that was an hour away from where we was moving. So an hour there and hour back. That's time out of our move that wasn't even told to use till that day and I don't appreciate it!! Getting hold to someone in customer service was even worse because the people we talk to where rude and keep giving us the run around. I don't appreciate how we had to go through hoops to get things done and together. The Guys at the locations we picked up the equipment from where respectfully and did help us out. They are the only reason we had a descent move. The movers that we had in Atlanta they damage our stuff and we are still going through stuff to get things right. U-haul definitely needs to check the people that work for y'all and that subcontractor.
ROBERT L. le
My favorite U-Haul!
Martin B. le
There was a mechanical problem with the rental which I pointed out when I returned the vehicle.
Renee H. le
The manager didn't seem to think putting us in an older truck that had obvious coolant issues would be a problem even when we let her know our route was taking us on a desolate stretch of highway. Just call the 800 number if we had issues, she said. The coolant was nearly completely drained out when we arrived. We travelled through heavy traffic delays and stormy weather. I didn't appreciate the cavalier attitude during my strenuous move. Not happy! It turns out the transmission also acted up.
Lawson K. le
Pulled into the Return Equipment lane. The sign says "stay with your equipment ". I sit there for 5 minutes and no one comes out, yet looking in the window I can see someone typing . No other customers are there. Finally after 10 minutes I must go in and request that someone come out. He stops typing and walks out. This is a sloppy, lazy uHaul group.
Timothy M. le
Staff very helpful. Easy loading and unloading area.
Timothy M. le
Drop off process was very simple.
Dennis T. le
Very well organized site. Very impressive. Great employees
Pamela Y. le
I accidentally put too much gas in the truck to return. When I went to drop it off I told the employee what had happened and his comment was we don’t reimburse gas. Instead of talking about the situation he walked out as he was leaving he said he was too busy to discuss it and again said we don’t reimburse gas. One he was rude and should have handle the situation appropriately Two if this is your policy it should be mentioned when the truck is rented because EVERY truck I have ever rented from any place always was supposed to come back with a full tank. Third the person that checked me in this morning needs to slow down while going over the details. He acted like it was same ole same ole instead of taking the time with the customer. Fourth if it is policy it’s a ridiculous policy to have. I will be giving my review on every site possible.
GEORGE S. le
The staff accommodated each request and action in a professional and respectful manner. I rented an open storage space for my boat. The space was secure and I felt my property was safe.
Telara M. le
The a/c in the truck did not work Traveling.to Florida was a very HOT ride We should get some of the money refunded
JAMES S. le
Get an alignment on the truck we used, it wandered a bit.
Tim O. le
Quick and easy. Recommend you pre-register to save time.
olivia m. le
There was absolutely nothing to improve. The owner went above and beyond to make sure my son and I had what we needed!
Amy B. le
Excellent customer service! Hitch installation was running behind schedule. Offered me a discount and gave me a ride to Subway so I could grab lunch. Very friendly, courteous staff who seemed truly sorry about the additional wait time. U-Hail really needs to have Wifi in customer waiting area. Even small oil-change places have Wifi and a hitch installation takes much, much longer. Come on U-Haul, please join the modern world so those of us waiting can work on our laptops or even plan our trip.
Tasha B. le
The truck was great! My issue is when i went to pick up the truck. I did everything on-line to make the process faster ( i thought ). After i checked in on my phone when i arrived it said to go inside and show them my phone to get the keys. I went in and it was like a ghost town. I could find no one! I rang a bell but realized that was pointless as all it did was ring the phone that was on the desk i was waiting at. I went outside around to the shop area and still no one. I was there waiting and looking for someone to help me for about 15 minutes! That is ridiclous and what i was trying to avoid by doing everything on-line. When the guy did finally come to help me from who knows where he was not concerned with the fact that I had been waiting! He just blew it off and made me feel as if I was keeping him from leaving to go home. I worked in customer service management for years and if one of my employees treated a guest like this i would be embarresed! I am not sure if i will use U-haul again! I hope this helps you to avoid this in the future as i know there are to many places people can go for this service.
Melba D. le
Everyone there was extremely helpful in what was a very stressful move for me. I rented multiple vehicles over two weeks. It was quick and easy. Best advice for packing. Buy WAY MORE boxes!
Kenneth L. le
Outstanding customer service and well-maintained facilities and equipment!
John D. le
Personnel was professional and friendly. Truck had a leak in top of cabin. You could see where someone tried to make repairs. Some items were damaged. For ex. Mattress and box springs were wet. Stood them on porch so water would drain. Trail of water rain out. Some furniture received damage, too.
pamela h. le
This location was fine, efficient, and Bill was enthusiastic and welcoming. The original drop-off address in agreement (3559 Marietta Hwy in Canton, GA) was no longer a U-Haul dealer though they displayed a U-Haul sign in their window.
Kenneth L. le
The facility is well maintained and organized and the staff members were very competent and helpful in addition to being very friendly. It was a very good experience.
Lisa D. le
Bill was great! Thanks for your help!
BRIAN C. le
Fast friendly service!
William L. le
This location is very busy. It was difficult to get the folks on the phone several times, other times, got right through. That's my only negative. They guys there were awesome. Helped me a great deal when trying to locate a truck when all were being used. Very friendly and helpful. Will use them again!
Sam B. le
My experience was great.The personnel were wonderful and very professional. They met my needs completely and went above and beyond to ensure I had all I needed.
Keith B. le
Nice equipment, fast service, great value.
Sharon J. le
Nothing
Annette P. le
Well oiled machine. Service was impeccable, Friendly and efficient! Made my Moving experience much easier. Highly recommended.
William H. le
This is one of the best Uhaul places ever, everyone is super friendly professional and knowledgeable. This place is the gold standard keep up the great service.
Cindy B. le
Bill was a pleasure, he was professional and fast at having a vehicle for me. I will only rent from this location because of his service.
SHAUN P. le
Friendliest guys you'll ever meet! I've rented from this location many times. No need to go anywhere else. Even when there are several customers they work hard to get you in and out while being true professionals. They tale care of everything. If there is a such thing as a high end U-Haul, this is that location.
Antonia W. le
Very Good. . . . . .
David G. le
I can't think of anything at this time. Very simple and quick procedure.
Kimberley M. le
Very pleasant to do business. Courteous and professional!
Robert M. le
great experience at this location. friendly staff, nice clean equipment.
mark m. le
Excellent service. Charlie did a great job and I will send my son in law their next week for his car hitch install.
Douglas S. le
Great team of people. Helpful, courteous and prompt.
Kenny B. le
The representative was very kind and polite and understanding with everything I needed
Robert M. le
Charles, I believe his name is, was very good for both check in and drop off. It was easy and quick with no problems. Will use you folks again for sure if the need arises.
Carl O. le
Nothing. Customer service exceeded my expectations.
Doug S. le
So very friendly and accommodating. I will tell others about this location. I live almost 20 miles away and would make the drive the next time as well.
DARLENE D. le
Everyone was very helpful and knowledgeable! Friendly too!
matthew p. le
This was a last minuet decision for me. I expected a complicated process because I did not reserve the truck first. I went in asked questions and drove off with a great truck. easy easy easy! NO improvements needed. Great experience.
Tom R. le
William rocks
ROSS C. le
Bill was a tremendous help and quite personable. I was surprised at how streamlined and easy the process was. This van rental made my move much less hectic. Bill deserves a raise and an award and a managerial position and a corporate commendation and a hug.
JOSEPH Z. le
I always go to this location even for last minute situations and needs. Always fast, friendly and great customer service. Don't see that much these days.
Gail M. le
We had a wonderful experience and thought the staff did a great job.
Leavitt A. le
staff were extremely helpful and accommodating. they reached out to use ... we had several changes to drop off date/time. they were excellent. great experience.. Kody was a gentleman and very professional. helped locate an offloading resource. highly recommended.
Tom R. le
Super location
James W. le
Super nice to work with. Would highly recommend this location.
Andre T. le
I found myself in the inevitable moving bind, thought I had enough room in the moving containers but was short in the end... I was able to reserve a 6’x12’ trailer online evening before the move to load last bit of appliances and outdoor patio furniture. Representative at the facility was very helpful, they had a large selection of moving supplies (priced way better than Home Depot & Lowes - something I’ll hope to remember next time), and the trailer worked like a charm; 24-hr rental for $45... can’t beat it! I’ll be doing business again with this U-Haul in the future. Thank you!
GEORGE S. le
I needed a large 12x50 covered storage for my boat and a local self storage refered me to the Marietta Hwy location where I was immediately greeted and within a few minutes I had the space rented!
Crystal F. le
I love this place very understanding management
Bruce D. le
Nothing really. Very smooth transaction and clean. Very professional. Thanks Bruce
douglas C. le
Every aspect was completely satisfactory.
Tim N. le
Nothing... The employee's and facility are always perfect
HEESEOP K. le
very friendly service
Herbert S. le
Nothing... excellent service. In and out in a flash.
Rayne Z. le
Uhaul in Canton/Marietta Hwy. Is excellent every time
brianna b. le
I would suggest having the pick up trucks clean instead of filthy since we are paying to use it.
craig z. le
I've worked with Bill at the Canton, GA location twice now. He is great to work with and made this process painless while providing solid travel advice for the road. I'll back repeatedly as we hit these summer trade shows. THANKS!
michelle b. le
Mr Hitchcock was great and had to change some chains Really great man. But I was charged double and nobody will help and say they see one charge. We were on one computer n it kept spinning n never gave a confirmation so he started over and I was charged twice ??????
Rayne Z. le
Terrific facility, convenient & safe location, very attentive & helpful staff —both Mgr. Denise and staff associate Cody are excellent! Quick to respond and to assist every time! Security cameras A+++
Gary S. le
This location is second to none. The entire staff is friendly, helpful and obviously kapok to be working for U-Haul.
Marion S. le
Had a lane just for drop-off. The rep came up to truck as I pulled up. Very efficient and simple.
Remington R. le
The general reservation system
Christy G. le
Vehicle transmisssion skipped 1st gear when starting from a full stop. Ran well other than that. Very easy to pick up.
Yaquelaine P. le
more than exellent the treatment is incredible they helped me in everything thanks
Gary S. le
Renting from this location is always a pleasure.
Ron J. le
I’ve used this location three times and it’s always been a good experience. This was a last minute rental and once again it went very smoothly.
Megan W. le
This was by far the easiest rental I've ever had with UHaul. The truck and facility were both clean. The pickup and drop off were a piece of cake. I will definitely rent from this location again.
Christine R. le
Very accomadating ! staff was great.
michael g. le
They did a good job.
Magali V. le
24/7 excellent
TJ M. le
Clean location and friendly helpful staff.
David J. le
The staff is always very friendly and helpful.
SHEPPARD s. le
Love it!
michael g. le
The staff took great care of us.
Jay D. le
Folks were super nice and very accommodating. Bill in particular was a great help.
KAY B. le
Thank you U Haul staff for everything, to help my needs for storage. Sincerely, Katie Bille
amanda h. le
The gentleman who helped me was awesome. My morning with UHaul was disastrous in Marietta. The storage experience was great.
Melissa S. le
Thank you so much for your kindness and generosity. I look forward to doing more service with this facility😊😊😊
Dwayne B. le
Denise was very helpful and professional i would recommend this u-haul to anyone!
James J. le
The two guys on duty were great to work with.
christina s. le
Personal, professional & positive are the traits we observed from each interaction at U-Haul in Canton and Woodstock Hwy 92. Thank you for hiring and retaining the wonderful staff..
Andre H. le
Was very easy to get all of the equipment I needed, and the workers there were very friendly and helpful. I will be sure to come back if I need any moving materials, or another truck. Thank you guys!!
Tim N. le
The staff at the Canton Store is amazing! Always helpful and they go beyond expectations
MICHAL N. le
THE PLACE SMELLED WAS DIRTY AS YLOU WALK THROUGH TO MY UNIT THE SMELLS WENT FROM SEWAGE TO CIGARETT SMOKE TO MOTH BALLS HORRIBLE AND THEN THE RAT TRAPS IN EACH UNIT AND SEEING THEM IS UPSETTING
Jimmy R. le
no comment
steven z. le
Great people work here, always helpful.
daryl b. le
Didn’t rent but facility was above average
Michael T. le
Our experience for the past 14 months had exceeded our expectations! Great facility and very helpful staff!!
Randall W. le
Staff was very helpful
Jennifer V. le
Staff was friendly and the facility was always spotless.
cara n. le
Thank you!! Employees friendly in person & on phones.
Frederico M. le
Great service, great rates.
THOMAS S. le
Very good facility with nice employees
Dwayne M. le
Great friendly staff
larry g. le
No comment.
john b. le
Denise (manager) was terrific to work with, very friendly and efficient.
Joshua P. le
Very well ran and maintained store
Wesley F. le
Awesome
Greg S. le
Excellent customer service
Greg S. le
Excellent customer service.
Jerry B. le
Excellent facility
Anna A. le
Location of facility was convenient for me. Climate controlled unit was great so that items were not damaged by weather conditions.
Pat B. le
VERY GOOD EXPERIENCE, STAFF WONDERFUL
Weston Y. le
AWESOME, CUSTOMER SERVICE!!!!!!!!! Friendly and very helpful, answered all my questions and assisted as needed. Best experience with U-Haul I've ever had, professional and courteous.