Évaluations des clients U-Haul Moving & Storage of Canton

Great customer service

Very Happy 😊

The truck had a short in the headlights which they would cut off and high beams would work for a couple minutes and shut off as well this caused me to add extra miles to the truck because having to wait until daytime and backtracking. I asked for a truck with a ramp and was told they all have ramps and this had no ramp no time to get to the location again because they closed so my furniture was damaged because having to struggle to load and unload this is ridiculous and I was overcharged I will never use u haul again! I've used in the past and this experience has turned me away

Make sure the ratchets for the tie down straps are lubed and easy to operate

Awesome friendly and helpful.

I wanted to let you know that the young man that assisted me was wonderful. He was extremely kind and helpful. He made your company look very good. I should have gotten his name. Sorry about that. He has been there for several years I believe.

This is top notch location and Jerry was very helpful in getting me going after difficulty with the U-Haul phone app the night before. My suggestion to all customers is try to avoid using the app and to use the people during normal business hours instead.

Hey easier and quick process than I thought it would be... thumbs up.

Everyone as very kind, patient and extremely helpful. They went out of their way to help me make the right decisions saving me time, money and aggravation. I can't thank the Canton team enough!!!

No change at all. It was a quick and easy pick up and drop off. The Uhaul employee that helped us was extremely helpful and had a great attitude.

From Jerry to Nick to Wilson to whomever we have dealt with during our move, each person showed excellent customer care and knowledge making our move that much easier. We're so thankful!!

Great customer service

They said they charged a 57.99 temporary hold when I came to pick up the truck, and before I even left the counter, my bank notified me of a charge of 132.99. 75.00$ more then what was agreed upon, then was told I would have to contact corporate on Monday, it was obvious that nobody knew had a clue why the extra charge, then was told by the store manager that russians had hacked the government and they had been, effect, my inflation was safe but as a result of the hacking I was double charged, and the whole time I was never concerned with the refund, but with the fact they did t have a clue what was going on or didn't care, and after all the headache frustration, not to mention the financial problems of having to transfer my money so I wasn't ripped off again, they not one time ever offered to make my situation better, and still charged me the full price, I didn't ask for any credit or refund, I just assumed they would do the rite thing and offer. I will carrymy furniture on my back before I ever rent a u hual

when I closed my account, I mentioned that something had fallen from the ceiling (liquid & some turn crusty). That it had damaged my furniture. I was told that this was true, that management knew. I was then told that a manager would get back to me, but no one ever got back to me. I want compensation. If you knew this, why weren't we ever warned?

Very helpful! Thank you!

Very customer friendly staff. Clean equipment.

Fire Wilson Hart the GM of Canton location #863037 this little tyrant who apparently hates his job and loves to take it out on customers, feels feels like he can treat customer's as bad as he wants to and you are to sit there and take it. If you have any opinion about it, he will send you threatening and intimidating emails to your personal email account.

If a refund is due, allow it to be done that day whether it's on a card or cash

Just keep doing what you have been doing!

Attendant was very accommodating. First asked me how everting went with my rental-which was outstanding. Then unhitched my 4 x8 trailer. Asked if I wanted and emailed or printed receipt. Everything went very well and quickly.

Check the truck to make sure it needs to maintenance

Equipment was clean but ran terrible. Transmission didn't shift as it should and sounded like it had a bad ujoint. When Transmission did shift there was a loud clanking sound in the drive train. Overall was not happy with the truck but it got the job done.

Fast ,friendly and competent employees.. I plan to use their rentals several times in the next few months. Have a large diverse fleet of vans trailers and trucks

I use this location often and the service is incredible!

Charlie and Nick were great!

Tire pressure sensor warning/error light is on in truck. Truck pulls hard to the right. Had to hold wheel 1/4 turn to make truck go straight. Great service at this location...friendly employee and helpful service made up for the issues with the truck

Overall experience was terrific Won't rent from anyone else Every was very polite and helpful Thanks

Very easy pick-up.

Exactly what I expected. Very friendly and helpful staff.

Thank you Will for your personal friendliness and help!

Not a thing! Excellent service and very professional!

I made a reservation for location at Western Way Chevron, Mountain View Blvd. The location did not answer the phone for over 1 hr to confirm if trailer was there. Got there and they knew nothing, terrible service. I called 800 Uhaul and they had to send me to Marietta Hwy, they were great but I was late and frustrated that no one let me know the trailer was not available at original location.

Excellentt

more check in / check out personnel.... also online scheduling system needs improvement for U-Haul in general

Could not reach anyone by phone without waiting at least 30 minutes minimum. There was so many issues I do not have time to type it all. I can tell you I will never use UHaul again. Most disorganized company ever!!!!!

They went way out of their way to accommodate all of my needs

They went way out of their way to accommodate all of my needs

All of the employees are excellent that I have dealt with at your store. The young man that helped us yesterday toured us through the area until we found what we needed. He even went back and made sure we were able to access the building without difficulty.

Had an issue with the truck brought it to thier attention they gave me a discount and took it out of service to be repaired right aay which I was not expecting thank you .

Staff was helpful. Facility is nice.

Excellent customer service Thank you

All the U-haul team members I worked with did an excellent job! The scheduling system U-Haul is using made the process difficult, luckily the team members knew the right people to call for assistance with the booking system. 12 furniture pads were more than enough for our packing needs, luckily the team member knew this but our account was showing 96 pads and there was no way to change this information. Your people are great!

Staff very friendly

My work truck stayed secure and safe each night without any worry of something happening to it. Any issues with parking spots were addressed promptly.

The men working there were very helpful, friendly and professional. Thank you very much.

Although the size unit I reserved wasn’t available upon arrival, the staff went above and beyond to get something comparable for me. They were extremely friendly and professional and I appreciated their willingness to work the issue out. Thanks guys

Truck was a piece of junk, Loud broken exhaust, noises coming from everywhere, couldn't believe this truck was in service Not less rent it to someone

Easy on. Easy off ...... thanks

I was told that I would be able to access my unit a few moments after I purchased it. But when I went back 4 hours after I was not allowed access into the building.

Thanks

my whole experience was terrible......................

Staff is very professional and helpful! This facility has the best employees of any business that I have had dealings with lately!

One of the best U-Haul facilities I have every used.

Very rude people and the GM is not a fair person to deal with and his employee Cassie had no clue of what to do. Any question I asked the response was I don’t know , I will have to ask some one or let me call the GM. Feel free to call me if this is a real process my cell is 816-262-4859 Danny McKinney

The outside storage parking lots are gravel not paved. There are no cameras to watch your property. There is also NO electronic gates with passcode to enter. Then there's a padlock that is used by everyone to access. This means previy owners know the password. Totally unsecured!

Wilson is great and truly knows the meaning of customer service. Please give him a raise, he deserves it. I am not kidding and I do not know him personally. Gene Wesley

I would give this store a better rating if they had one better then excellent. These young men went over and beyond to help me out. I cant THANK THEM ENOUGH for all the help they gave me.

Cory was very professional and helpful. He’s a great asset. Thanks.

Very helpful. Excellent Customer Service!!

While the facility and staff were good. The pricing is way too high on storage. I was able to get an exact size closet for less than half the price I was paying at a local competitor.

Where my units were located there needs to a better light motion detector.

All personnel were very courteous and polite. As well as helpful.

N/a

That was a really good storage facility. The General Manager Denise was awesome. All the employees were fantastic.

Excellent staff! Well trained and polite

Very well trained and helpful employees. Made a stressful situation easier

Very satisfied with rates and the customer service! All of my questions were answered thoroughly.

Denise is great! Storage and store are always clean and everything is neat and organized. Always a great experience at this location.

Very unhappy with uhaul! Some in law was not informed he would have to pick his truck up 40 miles away. Lady in store was rude. Made me return the truck to Canton after moving to Cumming

Staff very helpful. Easy loading and unloading area.

The staff accommodated each request and action in a professional and respectful manner. I rented an open storage space for my boat. The space was secure and I felt my property was safe.

Everyone there was extremely helpful in what was a very stressful move for me. I rented multiple vehicles over two weeks. It was quick and easy. Best advice for packing. Buy WAY MORE boxes!

Outstanding customer service and well-maintained facilities and equipment!

Very Good. . . . . .

Everyone was very helpful and knowledgeable! Friendly too!

I needed a large 12x50 covered storage for my boat and a local self storage refered me to the Marietta Hwy location where I was immediately greeted and within a few minutes I had the space rented!

I love this place very understanding management

Terrific facility, convenient & safe location, very attentive & helpful staff —both Mgr. Denise and staff associate Cody are excellent! Quick to respond and to assist every time! Security cameras A+++

more than exellent the treatment is incredible they helped me in everything thanks

Very accomadating ! staff was great.

They did a good job.

24/7 excellent

Clean location and friendly helpful staff.

The staff is always very friendly and helpful.

Love it!

The staff took great care of us.

Folks were super nice and very accommodating. Bill in particular was a great help.

Thank you U Haul staff for everything, to help my needs for storage. Sincerely, Katie Bille

The gentleman who helped me was awesome. My morning with UHaul was disastrous in Marietta. The storage experience was great.

Thank you so much for your kindness and generosity. I look forward to doing more service with this facility😊😊😊

Denise was very helpful and professional i would recommend this u-haul to anyone!

The two guys on duty were great to work with.

Personal, professional & positive are the traits we observed from each interaction at U-Haul in Canton and Woodstock Hwy 92. Thank you for hiring and retaining the wonderful staff..

Was very easy to get all of the equipment I needed, and the workers there were very friendly and helpful. I will be sure to come back if I need any moving materials, or another truck. Thank you guys!!

The staff at the Canton Store is amazing! Always helpful and they go beyond expectations

THE PLACE SMELLED WAS DIRTY AS YLOU WALK THROUGH TO MY UNIT THE SMELLS WENT FROM SEWAGE TO CIGARETT SMOKE TO MOTH BALLS HORRIBLE AND THEN THE RAT TRAPS IN EACH UNIT AND SEEING THEM IS UPSETTING

no comment

Great people work here, always helpful.

Didn’t rent but facility was above average

Our experience for the past 14 months had exceeded our expectations! Great facility and very helpful staff!!

Staff was very helpful

Staff was friendly and the facility was always spotless.

Thank you!! Employees friendly in person & on phones.

Great service, great rates.

Very good facility with nice employees

Great friendly staff

No comment.

Denise (manager) was terrific to work with, very friendly and efficient.

Very well ran and maintained store

Awesome

Excellent customer service

Excellent customer service.

Excellent facility

Location of facility was convenient for me. Climate controlled unit was great so that items were not damaged by weather conditions.

VERY GOOD EXPERIENCE, STAFF WONDERFUL

AWESOME, CUSTOMER SERVICE!!!!!!!!! Friendly and very helpful, answered all my questions and assisted as needed. Best experience with U-Haul I've ever had, professional and courteous.