Customer Reviews for U-Haul Moving & Storage of Canton

2 796 évaluations

2127 Marietta Hwy   Canton, GA 30114

(770) 704-9028

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(770) 704-9028

2127 Marietta Hwy
Canton, GA 30114

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Was way overcharged and ripped off!!!!

BRITTANY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

The return was super easy and I received excellent customer service.

Raleigh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHASITY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Caleb and Wilson are awesome We got there pretty late in the night and the guy stayed and helped us terrific people, very helpful

RICHARD K. 
Évaluation :
5

Service was prompt and professional. I highly recommend.

ANTHONY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY M. 
Évaluation :
5

The scheduling and logistics part leaves MUCH to be desired. There is no direct line to talk to someone who knows where the box is. Like I don't care who is responsible for what between UBox, Uhaul, and MovingHelp - every time I called, i got bounced around from person to person, and no one ever had a confident answer to where my belongings were.

Jordan M. 
Évaluation :
1

I am very displeased with my experience renting the boxes. My boxes were moved from Cumming, GA to Canton, GA without me knowing until I called to schedule them for delivery. Not only that but the people at Canton treated me like it was my fault and I was the inconvenience, like sorry that I need my belongings and that I did not know my stuff was moved. It's not like I wanted my stuff to be over an hour away from where I lived. It's not like I wanted that. Every time someone involved in the delivery of them talked to me they sounded irritated with me. Communication was poor and I did not know the driver was going to pick the boxes up yesterday so I was not there to take my locks off. A heads up would have been nice, I was texting the driver on the day of delivery and all they had to do was confirm which day they would be coming. I left the locks on so that no one would go into the pods overnight and sleep or take the blankets out of them. Because if the blankets were gone, whose fault would that be? Mine and who would have to pay for them? ME. They took the boxes and had to cut my locks off. Locks that I paid for on my own. For the amount of money I have spent between renting them for the last few months as well as the cost of delivery, not to mention the lack of communication in general, I should have not been treated like I was an inconvenience. I will certainly NOT be using UHaul in the future and wish that I would have gone with another company when I started this process back in September. I do not recommend this to friends or family. Moving is tough and no one deserves to be treated like a pest for wanting basic customer service. Do better.

brianna F. 
Évaluation :
5

WE love renting from u-Haul and will continue to do.

JAMES L. 
Évaluation :
5

Nothing everything was great, I handled all of my business successfully and efficiently. Thanks again for your help

CHANEL M. 
Évaluation :
5

Great group of guys working at this location. Friendly and extremely helpful.

Chad K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
4

Only problems I had were just the website had misinformed with what was available and clerk told me they didn't have a unit which wasn't true but they fixed the issues. I would've given excellent if the process was smooth.

KENNY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell D. 
Évaluation :
3

The 26' truck has a rotted out spot that ruined several boxes of our items. We told Cody about this when we found out and nothing was offered for resolution, instead he was just concerned about being able to get the uhaul back in time to rent it to someone else! Shocking and a huge liability.

JUSTIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee B. 
Évaluation :
5

Good experience

Katey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C. 
Évaluation :
1

I was over charged 42,83 after I left u-haul.

SHARON G. 
Évaluation :
5

Very well run and professional location.

GARY L. 
Évaluation :
5

Employees above & beyond!

FREDA B. 
Évaluation :
4

I love the team at this location and they always have trucks available for our last minute needs. I just ask they please double-check the miles and ensure there is at least ¼ tank of fuel in the truck before they assign it. It has been very difficult to get the promised fuel credits for my last two rentals. In fact, I'm still waiting for the promised fuel credit for this past rental on Monday of this week, despite the escalation to customer service… It was even more frustrating considering the rising cost of gas and the inconvenience of having to race to the nearest gas station, praying I make it there because the truck was literally a hair above E!

VICTORIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP K. 
Évaluation :
1

Have more clarity when returning vehicles after hrs and stop overcharging customers.

AHMAD D. 
Évaluation :
3

Great people but lack of communication was not good.

DENNIS Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marat S. 
Évaluation :
2

The only good thing about this location was the young man who helped me. There was mud all over the place, mud in the truck, the inside of the windshield was smeared by a bad cleaning job, the windshield wipers were so old they clearly screeched metal on the glass, and the truck was given to me with a fourth a tank of gas so I immediately had to go fill up. This was after my reservation was changed twice and even broken when someone forgot to reschedule my tow dolly.

Chris D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA S. 
Évaluation :
5

Check brake hubs, mine was leaking fluid, not found during pre-trip because you had just opened and the vehicle was cold.

Carrie S. 
Évaluation :
3

I had reserved a truck online well in advanced and was highly disappointed when I arrived at the location where I made the reservation and there was no truck for me. I was then forced to go to this location because I was in dire need of a truck. Makes me never want to rent from Uhaul again

KEENA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bartholomew K. 
Évaluation :
4

The pick up didn't go as planned. We had a reservation for a cargo trailer and the employee told my husband they didn't have any even we reserved one and there was one sitting just outside the door. My husband point that to him and we were able to take it. The return was great and the employee was super helpful and making sure everything went good for our trip. Overall everything was good and would use again.

BRIAN H. 
Évaluation :
5

Set it up online. Since they were open, I picked the keys up at the counter. Everything was just as I requested.

David M. 
Évaluation :
4

Signage could be a little better. But in general it was adequate

BRIAN E. 
Évaluation :
5

I'm very happy with the service center my storage unit the employees very courteous when I moved units. They assisted me with that. Above and beyond. I highly recommend this center to everybody.

CHRIS D.  |  Premières impressions 
Évaluation :
5

I love the entire staff!

BETTY U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY D. 
Évaluation :
5

Not to charge $20 to check in a truck in the morning when that is what the employees are paid to do. Especially since the app never works and you can not check in a truck after hours with an Android phone.

VICTOR O. 
Évaluation :
3

Female who initially came to check the trailer in was the absolute worst person I have ever dealt with!!!! Her actions were bizarre!!! Good luck with that employee.

GERALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Kody was wonderful!!!! Took back our trailer so we didn't have to drive it back to Titusville. 100 percent satisfied with the Canton drop Off location!! Thank you Kody Lacy!!! You made our day!!! Best customer service ever!!

Brian F. 
Évaluation :
5

The Uhaul reps I worked with were very nice.

EDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M.  |  Expérience générale 
Évaluation :
1

At this location this is the second time when i pick up the equipment the mileage is different from on the truck than in the computer. I rent often and this is a practice of mine along with walking the truck for damage. Being the second time tells me it is a practice at this location. I only wish to pay for the service that a use. Mr. Wilson Hart was so rude when i brought this to his attention. He said that you are arguing about $1.75. He embarrassed me in front other customers. Mr. Wilson went outside with that customer came back to continue to be rude. He then refunded the equipment back to me. I asked why did you do that because that is not what i want or was saying. He never answered me. But instead said your refund will be posted back to your account in 3-4 business days. I left the building. In short Mr. Wilson was very rude.

MARROW H. 
Évaluation :
5

$ 20 for After Hours Service Fee is not fair because I am late for 20 minutes. Any way Good Service !

DIEUDONNE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK K. 
Évaluation :
3

I will NEVER use Uhaul again. When I place my Ubox order online, I entered my starting address and my ending address. With that information it gave me the nearest Uhaul for both cities. Picking up and loading the boxes went pretty smoothly besides some technical issues but that was easily resolved. Then surprisingly, we get notified that our boxes came in earlier than expected. What a pleasant surprise. The next day I called the Uhaul location to schedule a delivery of the boxes to my new home. This is included in the price. The location I spoke to (Canton) said their delivery driver was out having surgery so he wasn't sure when it could be delivered but he would try to figure it out. I didn't hear back from him that day so the next day I called the 800#. I spent THREE HOURS on the phone being transferred around and around to only be told that Uhaul doesn't deliver to my home area and in order to get my boxes I would have to get them myself or HIRE A MOVING COMPANY. My boxes (5 of them) were an hour and 15 minutes from my house and we would've had to spend over 10 hours of drive time and way too much gas to get our stuff so we had to hire the moving company. I had to spend another THOUSAND DOLLARS to get my boxes. And the real kicker is that the moving company I used had to rent a Uhaul truck to use which I had to pay 225 for. How ironic. I will be calling and asking for a refund of these additional expenses. This is ridiculous.

Constance E. 
Évaluation :
1

I had valuable items destroyed at this storage and was treated badly when I brought it to the attention of the Manger there. I spent a lot of money there. All to be treated as if I was out to scam the company. Last straw was when I went to clean out my storage they had a company lock on my door and I asked if I owe the lady at the desk stated I do not but she nor the manger could explain why the had locked my unit out. I closed out the unit and the manger called me to tell me he will not rent to me anymore. Wow!! Is all I can say.

LINDA W.  |  Expérience générale 
Évaluation :
5

Very helpful.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASON M. 
Évaluation :
5

Everyone was courteous, helpful, and professional. I requested a card for this U-Haul location, so that I could always come here, when I needed their service. They are the best in customer service. May God bless them and their families this Thanksgiving and upcoming Christmas seasons.

Ian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAITHER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Aubrey C. 
Évaluation :
4

Only negative was when I returned the truck the associate was out on the lot somewhere and took forever getting back to the office to assist me.

Joseph W. 
Évaluation :
5

Both locations / picked up in Canton and dropped off in Nashville both locations were very professional and extremely friendly and curious. Fucking awesome!!!!!

CHRISTOPHER E. 
Évaluation :
5

My initial rental vehicle was changed due to it having a flat tire and then the option they offered over the phone was rented out before I got there. So I ended up with a much larger vehicle and much higher gas costs than anticipated. The staff were extremely helpful but the costs were higher due to such a large vehicle variance.

EDWARD C. 
Évaluation :
5

Friendly and knowledgeable staff.

Andrew C. 
Évaluation :
5

The employees at this location are wonderful people. I will continue to do business at this location because of them.

JASON L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Great but too expensive. Moved belongings elsewhere.

Amanda H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA H. 
Évaluation :
5

Negative Battery terminal came loose while using the truck. Luckily I was at home when it failed and had tools to be able to fix it. If I was less experienced, I would have been stranded. Kody was awesome to work with.

JASON S. 
Évaluation :
5

Can't think of anything

DONALD P. 
Évaluation :
5

All of the staff was Friendly, Courteous, Efficient, and Professional!

FREDDIE T. 
Évaluation :
4

One Trailer tire was low and required servicing once the Lexus ES350 was loaded. I was not visible with no load but should have been checked prior to leaving the location

WILLARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sarah B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA W. 
Évaluation :
5

No problems. No issues. No improvement suggestions

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

very professional staff

MICHAEL C. 
Évaluation :
4

I accidentally did the ride share 24/7 self pickup. It was a bit of a scavenger hunt doing all the steps, but it eventually worked out in then end. Luckily someone was working and able to help me on the technology side when I got stumped.

Kathryn H. 
Évaluation :
5

Wilson was great! I walked in without a reservation. I was greeted with "good morning how can we help" The entire day was busy and U Haul helped! Merci.

KEVIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLTON H. 
Évaluation :
5

Kody was very helpful. He ensured the Truck was ready for use and return.

Jason S. 
Évaluation :
5

Very quick, efficient and professional.

Gary Lanser L. 
Évaluation :
5

The young man that came out to help us and inspect the truck and trailer was very nice, he was also very thorough and efficient!! Thank you!

Debbie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSIE W. 
Évaluation :
5

The agent, Carter, that helped me was very friendly and knowledgeable.

KIMBERLEY M. 
Évaluation :
5

This location is the best UHaul. Extremely helpful and polite

STEPHEN S. 
Évaluation :
5

Make the sure the Haunted House (next door) patrons don't park in the U-Haul drop off area as it's almost impossible to return vehicles/trailers when the parking lot is slap full of people parked there for the Haunted House. Too bad if some of them got blocked in, they shouldn't have parked in the drop-off lane. 😆 Thanks!

CORY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector L. 
Évaluation :
5

He was an absolute delight I was already having issues because for some reason they merged my reservation with my uncle’s name and I wasn’t able to get my reservation so he gave me the storage unit and put it under my name and is extremely nice about it And super helpful he did his best to try and accommodate my needs and explain things through for me

Corrine G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L.  |  Premières impressions 
Évaluation :
5

great job! they help us very well..

EDUARDO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

The person that helped us was great his name was Clark Speaker. A future manager I'm sure. Would reccomend this location to all my friends.

STEPHEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deja H. 
Évaluation :
5

Friendly and helpful staff!

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN B.  |  Premières impressions 
Évaluation :
5

Great job

LISA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hershel L.  |  Premières impressions 
Évaluation :
5

Was able to get a unit same day as when we traveled to their office with first month free. Also got an upgrade a few days later when a bigger unit became available.

Frank B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen S.  |  Premières impressions 
Évaluation :
5

I put several items on the loading dock because i was denied acess and had to pick up my handicapped 5 year old, when i went back a couple hours later everything was gone. I discussed the situation with a staff member who said he would inquire about it and pull video. i still have not heard anything so i guess i will call the police tomorrow and let them request the footage. rich kologe 470 390 2873

RICHARD K.  |  Premières impressions 
Évaluation :
3

I still don't know if the trailer i rented has been officially checked in to this location. I dropped it off at 630 yesterday and the staff told me to do a self check in. He gave me some information but it was not helpful. I've created an account but there are no options to do a self check in???

David P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeleine C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Suzanne S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H.  |  Premières impressions 
Évaluation :
5

The staff has been wonderful! Excellent customer service! Definitely I will recommend!

Claudia E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rita C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Premières impressions 
Évaluation :
4

I was told that I would be able to access my unit a few moments after I purchased it. But when I went back 4 hours after I was not allowed access into the building.

Bryeanna H.  |  Premières impressions 
Évaluation :
5

Cory was very professional and helpful. He's a great asset. Thanks.

robert c.  |  Premières impressions 
Évaluation :
5

Very helpful. Excellent Customer Service!!

DEBRA W.  |  Premières impressions 
Évaluation :
5

All personnel were very courteous and polite. As well as helpful.

Barbara B.  |  Premières impressions 
Évaluation :
5

The staff is always very friendly and helpful.

David J.  |  Premières impressions 
Évaluation :
4

The two guys on duty were great to work with.

James J.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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